Initial Commit

Co-authored-by: Subin <subinthattaparambil@gmail.com>
Co-authored-by: Manoj <manojmj92@gmail.com>
Co-authored-by: Nithin <webofnithin@gmail.com>

lib/constants/redis_keys.rb

@@ -0,0 +1,3 @@
+module Constants::RedisKeys
+  ROUND_ROBIN_AGENTS = "ROUND_ROBIN_AGENTS:%{inbox_id}"
+end

lib/constants/report.rb

@@ -0,0 +1,19 @@
+module Constants::Report
+  ACCOUNT_METRICS = [ :conversations_count,
+                      :incoming_messages_count,
+                      :outgoing_messages_count,
+                      :avg_first_response_time,
+                      :avg_resolution_time,
+                      :resolutions_count
+                    ]
+
+  AVG_ACCOUNT_METRICS = [:avg_first_response_time, :avg_resolution_time]
+
+
+  AGENT_METRICS = [ :avg_first_response_time,
+                    :avg_resolution_time,
+                    :resolutions_count
+                  ]
+
+  AVG_AGENT_METRICS = [:avg_first_response_time, :avg_resolution_time]
+end