diff --git a/app/javascript/dashboard/helper/customViewsHelper.js b/app/javascript/dashboard/helper/customViewsHelper.js
index 5e8b550ab..be3ee2c38 100644
--- a/app/javascript/dashboard/helper/customViewsHelper.js
+++ b/app/javascript/dashboard/helper/customViewsHelper.js
@@ -36,6 +36,10 @@ export const getValuesName = (values, list, idKey, nameKey) => {
   };
 };
 
+export const getValuesForStatus = values => {
+  return values.map(value => ({ id: value, name: value }));
+};
+
 const getValuesForLabels = (values, labels) => {
   const selectedLabels = labels.filter(label => values.includes(label.title));
   return selectedLabels.map(({ title }) => ({
@@ -76,6 +80,8 @@ export const getValuesForFilter = (filter, params) => {
     labels,
   } = params;
   switch (attribute_key) {
+    case 'status':
+      return getValuesForStatus(values);
     case 'assignee_id':
       return getValuesName(values, agents, 'id', 'name');
     case 'inbox_id':
diff --git a/app/javascript/dashboard/helper/specs/customViewsHelper.spec.js b/app/javascript/dashboard/helper/specs/customViewsHelper.spec.js
index 473f0bf01..0709c4e8d 100644
--- a/app/javascript/dashboard/helper/specs/customViewsHelper.spec.js
+++ b/app/javascript/dashboard/helper/specs/customViewsHelper.spec.js
@@ -2,6 +2,7 @@ import {
   getAttributeInputType,
   getInputType,
   getValuesName,
+  getValuesForStatus,
   getValuesForFilter,
   generateValuesForEditCustomViews,
   generateCustomAttributesInputType,
@@ -106,7 +107,33 @@ describe('customViewsHelper', () => {
     });
   });
 
+  describe('#getValuesForStatus', () => {
+    it('should return id and name if value is present', () => {
+      const values = ['open'];
+      expect(getValuesForStatus(values)).toEqual([
+        { id: 'open', name: 'open' },
+      ]);
+    });
+
+    it('should return id and name if multiple values are present', () => {
+      const values = ['open', 'resolved'];
+      expect(getValuesForStatus(values)).toEqual([
+        { id: 'open', name: 'open' },
+        { id: 'resolved', name: 'resolved' },
+      ]);
+    });
+  });
+
   describe('#getValuesForFilter', () => {
+    it('should return id and name if attribute_key is status', () => {
+      const filter = { attribute_key: 'status', values: ['open', 'resolved'] };
+      const params = {};
+      expect(getValuesForFilter(filter, params)).toEqual([
+        { id: 'open', name: 'open' },
+        { id: 'resolved', name: 'resolved' },
+      ]);
+    });
+
     it('should return id and name if attribute_key is assignee_id', () => {
       const filter = { attribute_key: 'assignee_id', values: [1] };
       const params = { agents: [{ id: 1, name: 'test' }] };