fix: Display message content for CSAT messages in non-widget inboxes (#11528)

We made so many improvements for CSAT via https://github.com/chatwoot/chatwoot/pull/11485. However, we missed showing message content in the dashboard for CSAT URLs created in non-widget inboxes. This PR fixes the issue by ensuring that CSAT-configured messages are passed along with CSAT responses, otherwise defaulting to the translation.

app/models/message.rb

@@ -185,7 +185,13 @@ class Message < ApplicationRecord
     # move this to a presenter
     return self[:content] if !input_csat? || inbox.web_widget?
 
-    I18n.t('conversations.survey.response', link: "#{ENV.fetch('FRONTEND_URL', nil)}/survey/responses/#{conversation.uuid}")
+    survey_link = "#{ENV.fetch('FRONTEND_URL', nil)}/survey/responses/#{conversation.uuid}"
+
+    if inbox.csat_config&.dig('message').present?
+      "#{inbox.csat_config['message']} #{survey_link}"
+    else
+      I18n.t('conversations.survey.response', link: survey_link)
+    end
   end
 
   def email_notifiable_message?

spec/models/message_spec.rb

@@ -475,4 +475,35 @@ RSpec.describe Message do
       end
     end
   end
+
+  describe '#content' do
+    let(:conversation) { create(:conversation) }
+    let(:message) { create(:message, conversation: conversation, content_type: 'input_csat', content: 'Original content') }
+
+    it 'returns original content for web widget inbox' do
+      allow(message.inbox).to receive(:web_widget?).and_return(true)
+      expect(message.content).to eq('Original content')
+    end
+
+    context 'when inbox is not a web widget' do
+      before do
+        allow(message.inbox).to receive(:web_widget?).and_return(false)
+        allow(ENV).to receive(:fetch).with('FRONTEND_URL', nil).and_return('https://app.chatwoot.com')
+      end
+
+      it 'returns custom message with survey link when csat message is configured' do
+        allow(message.inbox).to receive(:csat_config).and_return({ 'message' => 'Custom survey message:' })
+        expected_content = "Custom survey message: https://app.chatwoot.com/survey/responses/#{conversation.uuid}"
+        expect(message.content).to eq(expected_content)
+      end
+
+      it 'returns default message with survey link when no custom csat message' do
+        allow(message.inbox).to receive(:csat_config).and_return(nil)
+        allow(I18n).to receive(:t).with('conversations.survey.response', link: "https://app.chatwoot.com/survey/responses/#{conversation.uuid}")
+                                  .and_return("Please rate your conversation: https://app.chatwoot.com/survey/responses/#{conversation.uuid}")
+        expected_content = "Please rate your conversation: https://app.chatwoot.com/survey/responses/#{conversation.uuid}"
+        expect(message.content).to eq(expected_content)
+      end
+    end
+  end
 end