feat: Agent assignment policy Create/Edit pages (#12400)

app/javascript/dashboard/i18n/locale/en/settings.json

@@ -468,6 +468,100 @@
         },
         "NO_RECORDS_FOUND": "No assignment policies found"
       },
+      "CREATE": {
+        "HEADER": {
+          "TITLE": "Create assignment policy"
+        },
+        "CREATE_BUTTON": "Create policy",
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy created successfully",
+          "ERROR_MESSAGE": "Failed to create assignment policy"
+        }
+      },
+      "EDIT": {
+        "HEADER": {
+          "TITLE": "Edit assignment policy"
+        },
+        "EDIT_BUTTON": "Update policy",
+        "CONFIRM_ADD_INBOX_DIALOG": {
+          "TITLE": "Add inbox",
+          "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CANCEL_BUTTON_LABEL": "Cancel"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Assignment policy updated successfully",
+          "ERROR_MESSAGE": "Failed to update assignment policy"
+        },
+        "INBOX_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Inbox added to policy successfully",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          },
+          "REMOVE": {
+            "SUCCESS_MESSAGE": "Inbox removed from policy successfully",
+            "ERROR_MESSAGE": "Failed to remove inbox from policy"
+          }
+        }
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Policy name:",
+          "PLACEHOLDER": "Enter policy name"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Description:",
+          "PLACEHOLDER": "Enter description"
+        },
+        "STATUS": {
+          "LABEL": "Status:",
+          "PLACEHOLDER": "Select status",
+          "ACTIVE": "Policy is active",
+          "INACTIVE": "Policy is inactive"
+        },
+        "ASSIGNMENT_ORDER": {
+          "LABEL": "Assignment order",
+          "ROUND_ROBIN": {
+            "LABEL": "Round robin",
+            "DESCRIPTION": "Assign conversations evenly among agents."
+          },
+          "BALANCED": {
+            "LABEL": "Balanced",
+            "DESCRIPTION": "Assign conversations based on available capacity."
+          }
+        },
+        "ASSIGNMENT_PRIORITY": {
+          "LABEL": "Assignment priority",
+          "EARLIEST_CREATED": {
+            "LABEL": "Earliest created",
+            "DESCRIPTION": "The conversation that was created first gets assigned first."
+          },
+          "LONGEST_WAITING": {
+            "LABEL": "Longest waiting",
+            "DESCRIPTION": "The conversation waiting the longest gets assigned first."
+          }
+        },
+        "FAIR_DISTRIBUTION": {
+          "LABEL": "Fair distribution policy",
+          "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
+          "INPUT_MAX": "Assign max",
+          "DURATION": "Conversations per agent in every"
+        },
+        "INBOXES": {
+          "LABEL": "Added inboxes",
+          "DESCRIPTION": "Add inboxes for which this policy will be applicable.",
+          "ADD_BUTTON": "Add inbox",
+          "DROPDOWN": {
+            "SEARCH_PLACEHOLDER": "Search and select inboxes to add",
+            "ADD_BUTTON": "Add"
+          },
+          "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
+          "API": {
+            "SUCCESS_MESSAGE": "Inbox successfully added to policy",
+            "ERROR_MESSAGE": "Failed to add inbox to policy"
+          }
+        }
+      },
       "DELETE_POLICY": {
         "TITLE": "Delete policy",
         "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",