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chore: Migrate mailers from the worker to jobs (#12331)

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Previously, email replies were handled inside workers. There was no
execution logs. This meant if emails silently failed (as reported by a
customer), we had no way to trace where the issue happened, the only
assumption was “no error = mail sent.”

By moving email handling into jobs, we now have proper execution logs
for each attempt. This makes it easier to debug delivery issues and
would have better visibility when investigating customer reports.

Fixes
https://linear.app/chatwoot/issue/CW-5538/emails-are-not-sentdelivered-to-the-contact

---------

Co-authored-by: Sojan Jose <sojan@pepalo.com>
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
This commit is contained in:
Pranav
2025-10-21 16:36:37 -07:00
committed by GitHub
parent b4c4f328b2
commit 254d5dcf9a
13 changed files with 446 additions and 165 deletions
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58
spec/workers/email_reply_worker_spec.rb
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@@ -1,58 +0,0 @@
require 'rails_helper'
RSpec.describe EmailReplyWorker, type: :worker do
let(:account) { create(:account) }
let(:channel) { create(:channel_email, account: account) }
let(:message) { create(:message, message_type: :outgoing, inbox: channel.inbox, account: account) }
let(:private_message) { create(:message, private: true, message_type: :outgoing, inbox: channel.inbox, account: account) }
let(:incoming_message) { create(:message, message_type: :incoming, inbox: channel.inbox, account: account) }
let(:template_message) { create(:message, message_type: :template, content_type: :input_csat, inbox: channel.inbox, account: account) }
let(:mailer) { double }
let(:mailer_action) { double }
describe '#perform' do
context 'when emails are successfully sent' do
before do
allow(ConversationReplyMailer).to receive(:with).and_return(mailer)
allow(mailer).to receive(:email_reply).and_return(mailer_action)
allow(mailer_action).to receive(:deliver_now).and_return(true)
end
it 'calls mailer action with message' do
described_class.new.perform(message.id)
expect(mailer).to have_received(:email_reply).with(message)
expect(mailer_action).to have_received(:deliver_now)
end
it 'does not call mailer action with a private message' do
described_class.new.perform(private_message.id)
expect(mailer).not_to have_received(:email_reply)
expect(mailer_action).not_to have_received(:deliver_now)
end
it 'calls mailer action with a CSAT message' do
described_class.new.perform(template_message.id)
expect(mailer).to have_received(:email_reply).with(template_message)
expect(mailer_action).to have_received(:deliver_now)
end
it 'does not call mailer action with an incoming message' do
described_class.new.perform(incoming_message.id)
expect(mailer).not_to have_received(:email_reply)
expect(mailer_action).not_to have_received(:deliver_now)
end
end
context 'when emails are not sent' do
before do
allow(ConversationReplyMailer).to receive(:with).and_return(mailer)
allow(mailer).to receive(:email_reply).and_return(mailer_action)
allow(mailer_action).to receive(:deliver_now).and_raise(ArgumentError)
end
it 'mark message as failed' do
expect { described_class.new.perform(message.id) }.to change { message.reload.status }.from('sent').to('failed')
end
end
end
end