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chore: Migrate mailers from the worker to jobs (#12331)

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Previously, email replies were handled inside workers. There was no
execution logs. This meant if emails silently failed (as reported by a
customer), we had no way to trace where the issue happened, the only
assumption was “no error = mail sent.”

By moving email handling into jobs, we now have proper execution logs
for each attempt. This makes it easier to debug delivery issues and
would have better visibility when investigating customer reports.

Fixes
https://linear.app/chatwoot/issue/CW-5538/emails-are-not-sentdelivered-to-the-contact

---------

Co-authored-by: Sojan Jose <sojan@pepalo.com>
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
This commit is contained in:
Pranav
2025-10-21 16:36:37 -07:00
committed by GitHub
parent b4c4f328b2
commit 254d5dcf9a
13 changed files with 446 additions and 165 deletions
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36
app/jobs/send_reply_job.rb
View File

@@ -1,27 +1,29 @@
class SendReplyJob < ApplicationJob
queue_as :high
CHANNEL_SERVICES = {
'Channel::TwitterProfile' => ::Twitter::SendOnTwitterService,
'Channel::TwilioSms' => ::Twilio::SendOnTwilioService,
'Channel::Line' => ::Line::SendOnLineService,
'Channel::Telegram' => ::Telegram::SendOnTelegramService,
'Channel::Whatsapp' => ::Whatsapp::SendOnWhatsappService,
'Channel::Sms' => ::Sms::SendOnSmsService,
'Channel::Instagram' => ::Instagram::SendOnInstagramService,
'Channel::Email' => ::Email::SendOnEmailService,
'Channel::WebWidget' => ::Messages::SendEmailNotificationService,
'Channel::Api' => ::Messages::SendEmailNotificationService
}.freeze
def perform(message_id)
message = Message.find(message_id)
conversation = message.conversation
channel_name = conversation.inbox.channel.class.to_s
channel_name = message.conversation.inbox.channel.class.to_s
services = {
'Channel::TwitterProfile' => ::Twitter::SendOnTwitterService,
'Channel::TwilioSms' => ::Twilio::SendOnTwilioService,
'Channel::Line' => ::Line::SendOnLineService,
'Channel::Telegram' => ::Telegram::SendOnTelegramService,
'Channel::Whatsapp' => ::Whatsapp::SendOnWhatsappService,
'Channel::Sms' => ::Sms::SendOnSmsService,
'Channel::Instagram' => ::Instagram::SendOnInstagramService
}
return send_on_facebook_page(message) if channel_name == 'Channel::FacebookPage'
case channel_name
when 'Channel::FacebookPage'
send_on_facebook_page(message)
else
services[channel_name].new(message: message).perform if services[channel_name].present?
end
service_class = CHANNEL_SERVICES[channel_name]
return unless service_class
service_class.new(message: message).perform
end
private