Feature: Send chat transcript via email (#1152)

Co-authored-by: Pranav Raj Sreepuram <pranavrajs@gmail.com>

app/mailers/conversation_reply_mailer.rb

@@ -9,7 +9,6 @@ class ConversationReplyMailer < ApplicationMailer
 
     recap_messages = @conversation.messages.chat.where('created_at < ?', message_queued_time).last(10)
     new_messages = @conversation.messages.chat.where('created_at >= ?', message_queued_time)
-
     @messages = recap_messages + new_messages
     @messages = @messages.select(&:reportable?)
 
@@ -41,6 +40,20 @@ class ConversationReplyMailer < ApplicationMailer
          })
   end
 
+  def conversation_transcript(conversation, to_email)
+    return unless smtp_config_set_or_development?
+
+    init_conversation_attributes(conversation)
+
+    @messages = @conversation.messages.chat.select(&:reportable?)
+
+    mail({
+           to: to_email,
+           from: from_email,
+           subject: "[##{@conversation.display_id}] #{I18n.t('conversations.reply.transcript_subject')}"
+         })
+  end
+
   private
 
   def init_conversation_attributes(conversation)