fix: Do not enforce max_limits if inbox_auto_assignment is disabled (#11849)
# Pull Request Template ## Description The `auto_assignment` max_limits were being enforced even if the inbox level `auto_assign` feature was disabled. This was because the enterprise method was not verifying the feature status before returning the available agents. ## Type of change Please delete options that are not relevant. - [x] Bug fix (non-breaking change which fixes an issue) ## How Has This Been Tested? - Tested locally - Added Specs ## Checklist: - [x] My code follows the style guidelines of this project - [x] I have performed a self-review of my code - [x] I have commented on my code, particularly in hard-to-understand areas - [x] I have made corresponding changes to the documentation - [x] My changes generate no new warnings - [x] I have added tests that prove my fix is effective or that my feature works - [x] New and existing unit tests pass locally with my changes - [x] Any dependent changes have been merged and published in downstream modules
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@@ -1,5 +1,7 @@
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module Enterprise::Inbox
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def member_ids_with_assignment_capacity
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return super unless enable_auto_assignment?
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max_assignment_limit = auto_assignment_config['max_assignment_limit']
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overloaded_agent_ids = max_assignment_limit.present? ? get_agent_ids_over_assignment_limit(max_assignment_limit) : []
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super - overloaded_agent_ids
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