diff --git a/app/javascript/dashboard/components/ChatList.vue b/app/javascript/dashboard/components/ChatList.vue
index d1ac4945f..b0e256087 100644
--- a/app/javascript/dashboard/components/ChatList.vue
+++ b/app/javascript/dashboard/components/ChatList.vue
@@ -97,7 +97,11 @@
       @update-conversations="onUpdateConversations"
       @assign-labels="onAssignLabels"
     />
-    <div ref="activeConversation" class="conversations-list">
+    <div
+      ref="activeConversation"
+      class="conversations-list"
+      :class="{ 'is-context-menu-open': isContextMenuOpen }"
+    >
       <conversation-card
         v-for="chat in conversationList"
         :key="chat.id"
@@ -110,6 +114,10 @@
         :selected="isConversationSelected(chat.id)"
         @select-conversation="selectConversation"
         @de-select-conversation="deSelectConversation"
+        @assign-agent="onAssignAgent"
+        @assign-label="onAssignLabels"
+        @update-conversation-status="toggleConversationStatus"
+        @context-menu-toggle="onContextMenuToggle"
       />
 
       <div v-if="chatListLoading" class="text-center">
@@ -217,6 +225,7 @@ export default {
       showDeleteFoldersModal: false,
       selectedConversations: [],
       selectedInboxes: [],
+      isContextMenuOpen: false,
     };
   },
   computed: {
@@ -584,11 +593,12 @@ export default {
         this.resetBulkActions();
       }
     },
-    async onAssignAgent(agent) {
+    // Same method used in context menu, conversationId being passed from there.
+    async onAssignAgent(agent, conversationId = null) {
       try {
         await this.$store.dispatch('bulkActions/process', {
           type: 'Conversation',
-          ids: this.selectedConversations,
+          ids: conversationId || this.selectedConversations,
           fields: {
             assignee_id: agent.id,
           },
@@ -599,11 +609,12 @@ export default {
         this.showAlert(this.$t('BULK_ACTION.ASSIGN_FAILED'));
       }
     },
-    async onAssignLabels(labels) {
+    // Same method used in context menu, conversationId being passed from there.
+    async onAssignLabels(labels, conversationId = null) {
       try {
         await this.$store.dispatch('bulkActions/process', {
           type: 'Conversation',
-          ids: this.selectedConversations,
+          ids: conversationId || this.selectedConversations,
           labels: {
             add: labels,
           },
@@ -629,12 +640,27 @@ export default {
         this.showAlert(this.$t('BULK_ACTION.UPDATE.UPDATE_FAILED'));
       }
     },
+    toggleConversationStatus(conversationId, status, snoozedUntil) {
+      this.$store
+        .dispatch('toggleStatus', {
+          conversationId,
+          status,
+          snoozedUntil,
+        })
+        .then(() => {
+          this.showAlert(this.$t('CONVERSATION.CHANGE_STATUS'));
+          this.isLoading = false;
+        });
+    },
     allSelectedConversationsStatus(status) {
       if (!this.selectedConversations.length) return false;
       return this.selectedConversations.every(item => {
         return this.$store.getters.getConversationById(item).status === status;
       });
     },
+    onContextMenuToggle(state) {
+      this.isContextMenuOpen = state;
+    },
   },
 };
 </script>
@@ -647,6 +673,13 @@ export default {
   margin-bottom: var(--space-normal);
 }
 
+.conversations-list {
+  // Prevent the list from scrolling if the submenu is opened
+  &.is-context-menu-open {
+    overflow: hidden !important;
+  }
+}
+
 .conversations-list-wrap {
   flex-shrink: 0;
   width: 34rem;
diff --git a/app/javascript/dashboard/components/buttons/ResolveAction.vue b/app/javascript/dashboard/components/buttons/ResolveAction.vue
index 810172ae5..afcdc0b1d 100644
--- a/app/javascript/dashboard/components/buttons/ResolveAction.vue
+++ b/app/javascript/dashboard/components/buttons/ResolveAction.vue
@@ -113,6 +113,7 @@
 import { mapGetters } from 'vuex';
 import { mixin as clickaway } from 'vue-clickaway';
 import alertMixin from 'shared/mixins/alertMixin';
+import snoozeTimesMixin from 'dashboard/mixins/conversation/snoozeTimesMixin.js';
 import eventListenerMixins from 'shared/mixins/eventListenerMixins';
 import {
   hasPressedAltAndEKey,
@@ -126,13 +127,6 @@ import WootDropdownMenu from 'shared/components/ui/dropdown/DropdownMenu.vue';
 import WootDropdownDivider from 'shared/components/ui/dropdown/DropdownDivider';
 
 import wootConstants from '../../constants';
-import {
-  getUnixTime,
-  addHours,
-  addWeeks,
-  startOfTomorrow,
-  startOfWeek,
-} from 'date-fns';
 import {
   CMD_REOPEN_CONVERSATION,
   CMD_RESOLVE_CONVERSATION,
@@ -146,7 +140,7 @@ export default {
     WootDropdownSubMenu,
     WootDropdownDivider,
   },
-  mixins: [clickaway, alertMixin, eventListenerMixins],
+  mixins: [clickaway, alertMixin, eventListenerMixins, snoozeTimesMixin],
   props: { conversationId: { type: [String, Number], required: true } },
   data() {
     return {
@@ -178,16 +172,6 @@ export default {
     showAdditionalActions() {
       return !this.isPending && !this.isSnoozed;
     },
-    snoozeTimes() {
-      return {
-        // tomorrow  = 9AM next day
-        tomorrow: getUnixTime(addHours(startOfTomorrow(), 9)),
-        // next week = 9AM Monday, next week
-        nextWeek: getUnixTime(
-          addHours(startOfWeek(addWeeks(new Date(), 1), { weekStartsOn: 1 }), 9)
-        ),
-      };
-    },
   },
   mounted() {
     bus.$on(CMD_SNOOZE_CONVERSATION, this.onCmdSnoozeConversation);
diff --git a/app/javascript/dashboard/components/index.js b/app/javascript/dashboard/components/index.js
index d2614421c..5e58aa049 100644
--- a/app/javascript/dashboard/components/index.js
+++ b/app/javascript/dashboard/components/index.js
@@ -22,6 +22,7 @@ import Tabs from './ui/Tabs/Tabs';
 import TabsItem from './ui/Tabs/TabsItem';
 import Thumbnail from './widgets/Thumbnail.vue';
 import ConfirmModal from './widgets/modal/ConfirmationModal.vue';
+import ContextMenu from './ui/ContextMenu.vue';
 
 const WootUIKit = {
   AvatarUploader,
@@ -47,6 +48,7 @@ const WootUIKit = {
   TabsItem,
   Thumbnail,
   ConfirmModal,
+  ContextMenu,
   install(Vue) {
     const keys = Object.keys(this);
     keys.pop(); // remove 'install' from keys
diff --git a/app/javascript/dashboard/components/ui/ContextMenu.vue b/app/javascript/dashboard/components/ui/ContextMenu.vue
new file mode 100644
index 000000000..b968cda19
--- /dev/null
+++ b/app/javascript/dashboard/components/ui/ContextMenu.vue
@@ -0,0 +1,53 @@
+<template>
+  <div
+    v-show="show"
+    ref="context"
+    class="context-menu-container"
+    :style="style"
+    tabindex="0"
+    @blur="$emit('close')"
+  >
+    <slot />
+  </div>
+</template>
+<script>
+export default {
+  props: {
+    x: {
+      type: Number,
+      default: 0,
+    },
+    y: {
+      type: Number,
+      default: 0,
+    },
+  },
+  data() {
+    return {
+      left: this.x,
+      top: this.y,
+      show: false,
+    };
+  },
+  computed: {
+    style() {
+      return {
+        top: this.top + 'px',
+        left: this.left + 'px',
+      };
+    },
+  },
+  mounted() {
+    this.$nextTick(() => this.$el.focus());
+    this.show = true;
+  },
+};
+</script>
+<style>
+.context-menu-container {
+  position: fixed;
+  z-index: var(--z-index-very-high);
+  outline: none;
+  cursor: pointer;
+}
+</style>
diff --git a/app/javascript/dashboard/components/widgets/conversation/ConversationCard.vue b/app/javascript/dashboard/components/widgets/conversation/ConversationCard.vue
index 7b90ef6eb..b3c36928c 100644
--- a/app/javascript/dashboard/components/widgets/conversation/ConversationCard.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/ConversationCard.vue
@@ -10,6 +10,7 @@
     @mouseenter="onCardHover"
     @mouseleave="onCardLeave"
     @click="cardClick(chat)"
+    @contextmenu="openContextMenu($event)"
   >
     <label v-if="hovered || selected" class="checkbox-wrapper" @click.stop>
       <input
@@ -91,6 +92,21 @@
         <span class="unread">{{ unreadCount > 9 ? '9+' : unreadCount }}</span>
       </div>
     </div>
+    <woot-context-menu
+      v-if="showContextMenu"
+      ref="menu"
+      :x="contextMenu.x"
+      :y="contextMenu.y"
+      @close="closeContextMenu"
+    >
+      <conversation-context-menu
+        :status="chat.status"
+        :inbox-id="inbox.id"
+        @update-conversation="onUpdateConversation"
+        @assign-agent="onAssignAgent"
+        @assign-label="onAssignLabel"
+      />
+    </woot-context-menu>
   </div>
 </template>
 <script>
@@ -104,6 +120,8 @@ import router from '../../../routes';
 import { frontendURL, conversationUrl } from '../../../helper/URLHelper';
 import InboxName from '../InboxName';
 import inboxMixin from 'shared/mixins/inboxMixin';
+import ConversationContextMenu from './contextMenu/Index.vue';
+import alertMixin from 'shared/mixins/alertMixin';
 
 const ATTACHMENT_ICONS = {
   image: 'image',
@@ -118,9 +136,16 @@ export default {
   components: {
     InboxName,
     Thumbnail,
+    ConversationContextMenu,
   },
 
-  mixins: [inboxMixin, timeMixin, conversationMixin, messageFormatterMixin],
+  mixins: [
+    inboxMixin,
+    timeMixin,
+    conversationMixin,
+    messageFormatterMixin,
+    alertMixin,
+  ],
   props: {
     activeLabel: {
       type: String,
@@ -162,6 +187,11 @@ export default {
   data() {
     return {
       hovered: false,
+      showContextMenu: false,
+      contextMenu: {
+        x: null,
+        y: null,
+      },
     };
   },
   computed: {
@@ -292,6 +322,36 @@ export default {
       const action = checked ? 'select-conversation' : 'de-select-conversation';
       this.$emit(action, this.chat.id, this.inbox.id);
     },
+    openContextMenu(e) {
+      e.preventDefault();
+      this.$emit('context-menu-toggle', true);
+      this.contextMenu.x = e.pageX || e.clientX;
+      this.contextMenu.y = e.pageY || e.clientY;
+      this.showContextMenu = true;
+    },
+    closeContextMenu() {
+      this.$emit('context-menu-toggle', false);
+      this.showContextMenu = false;
+      this.contextMenu.x = null;
+      this.contextMenu.y = null;
+    },
+    onUpdateConversation(status, snoozedUntil) {
+      this.closeContextMenu();
+      this.$emit(
+        'update-conversation-status',
+        this.chat.id,
+        status,
+        snoozedUntil
+      );
+    },
+    async onAssignAgent(agent) {
+      this.$emit('assign-agent', agent, [this.chat.id]);
+      this.closeContextMenu();
+    },
+    async onAssignLabel(label) {
+      this.$emit('assign-label', [label.title], [this.chat.id]);
+      this.closeContextMenu();
+    },
   },
 };
 </script>
diff --git a/app/javascript/dashboard/components/widgets/conversation/contextMenu/Index.vue b/app/javascript/dashboard/components/widgets/conversation/contextMenu/Index.vue
new file mode 100644
index 000000000..32a62544d
--- /dev/null
+++ b/app/javascript/dashboard/components/widgets/conversation/contextMenu/Index.vue
@@ -0,0 +1,176 @@
+<template>
+  <div class="menu-container">
+    <template v-for="option in statusMenuConfig">
+      <menu-item
+        v-if="show(option.key)"
+        :key="option.key"
+        :option="option"
+        variant="icon"
+        @click.native="toggleStatus(option.key, null)"
+      />
+    </template>
+    <menu-item-with-submenu :option="snoozeMenuConfig">
+      <menu-item
+        v-for="(option, i) in snoozeMenuConfig.options"
+        :key="i"
+        :option="option"
+        @click.native="snoozeConversation(option.snoozedUntil)"
+      />
+    </menu-item-with-submenu>
+    <menu-item-with-submenu :option="labelMenuConfig">
+      <template>
+        <menu-item
+          v-for="label in labels"
+          :key="label.id"
+          :option="generateMenuLabelConfig(label, 'label')"
+          variant="label"
+          @click.native="$emit('assign-label', label)"
+        />
+      </template>
+    </menu-item-with-submenu>
+    <menu-item-with-submenu :option="agentMenuConfig">
+      <agent-loading-placeholder v-if="assignableAgentsUiFlags.isFetching" />
+      <template v-else>
+        <menu-item
+          v-for="agent in assignableAgents"
+          :key="agent.id"
+          :option="generateMenuLabelConfig(agent, 'agent')"
+          variant="agent"
+          @click.native="$emit('assign-agent', agent)"
+        />
+      </template>
+    </menu-item-with-submenu>
+  </div>
+</template>
+
+<script>
+import MenuItem from './menuItem.vue';
+import MenuItemWithSubmenu from './menuItemWithSubmenu.vue';
+import wootConstants from 'dashboard/constants.js';
+import snoozeTimesMixin from 'dashboard/mixins/conversation/snoozeTimesMixin';
+import { mapGetters } from 'vuex';
+import AgentLoadingPlaceholder from './agentLoadingPlaceholder.vue';
+export default {
+  components: {
+    MenuItem,
+    MenuItemWithSubmenu,
+    AgentLoadingPlaceholder,
+  },
+  mixins: [snoozeTimesMixin],
+  props: {
+    status: {
+      type: String,
+      default: '',
+    },
+    inboxId: {
+      type: Number,
+      default: null,
+    },
+  },
+  data() {
+    return {
+      STATUS_TYPE: wootConstants.STATUS_TYPE,
+      statusMenuConfig: [
+        {
+          key: wootConstants.STATUS_TYPE.RESOLVED,
+          label: this.$t('CONVERSATION.CARD_CONTEXT_MENU.RESOLVED'),
+          icon: 'checkmark',
+        },
+        {
+          key: wootConstants.STATUS_TYPE.PENDING,
+          label: this.$t('CONVERSATION.CARD_CONTEXT_MENU.PENDING'),
+          icon: 'book-clock',
+        },
+        {
+          key: wootConstants.STATUS_TYPE.OPEN,
+          label: this.$t('CONVERSATION.CARD_CONTEXT_MENU.REOPEN'),
+          icon: 'arrow-redo',
+        },
+      ],
+      snoozeMenuConfig: {
+        key: 'snooze',
+        label: this.$t('CONVERSATION.CARD_CONTEXT_MENU.SNOOZE.TITLE'),
+        icon: 'snooze',
+        options: [
+          {
+            label: this.$t('CONVERSATION.CARD_CONTEXT_MENU.SNOOZE.NEXT_REPLY'),
+            key: 'next-reply',
+            snoozedUntil: null,
+          },
+          {
+            label: this.$t('CONVERSATION.CARD_CONTEXT_MENU.SNOOZE.TOMORROW'),
+            key: 'tomorrow',
+            snoozedUntil: 'tomorrow',
+          },
+          {
+            label: this.$t('CONVERSATION.CARD_CONTEXT_MENU.SNOOZE.NEXT_WEEK'),
+            key: 'next-week',
+            snoozedUntil: 'nextWeek',
+          },
+        ],
+      },
+      labelMenuConfig: {
+        key: 'label',
+        icon: 'tag',
+        label: this.$t('CONVERSATION.CARD_CONTEXT_MENU.ASSIGN_LABEL'),
+      },
+      agentMenuConfig: {
+        key: 'agent',
+        icon: 'person-add',
+        label: this.$t('CONVERSATION.CARD_CONTEXT_MENU.ASSIGN_AGENT'),
+      },
+    };
+  },
+  computed: {
+    ...mapGetters({
+      labels: 'labels/getLabels',
+      assignableAgentsUiFlags: 'inboxAssignableAgents/getUIFlags',
+    }),
+    assignableAgents() {
+      return this.$store.getters['inboxAssignableAgents/getAssignableAgents'](
+        this.inboxId
+      );
+    },
+  },
+  mounted() {
+    this.$store.dispatch('inboxAssignableAgents/fetch', [this.inboxId]);
+  },
+  methods: {
+    toggleStatus(status, snoozedUntil) {
+      this.$emit('update-conversation', status, snoozedUntil);
+    },
+    snoozeConversation(snoozedUntil) {
+      this.$emit(
+        'update-conversation',
+        this.STATUS_TYPE.SNOOZED,
+        this.snoozeTimes[snoozedUntil] || null
+      );
+    },
+    show(key) {
+      // If the conversation status is same as the action, then don't display the option
+      // i.e.: Don't show an option to resolve if the conversation is already resolved.
+      return this.status !== key;
+    },
+    generateMenuLabelConfig(option, type = 'text') {
+      return {
+        key: option.id,
+        ...(type === 'icon' && { icon: option.icon }),
+        ...(type === 'label' && { color: option.color }),
+        ...(type === 'agent' && { thumbnail: option.thumbnail }),
+        ...(type === 'text' && { label: option.label }),
+        ...(type === 'label' && { label: option.title }),
+        ...(type === 'agent' && { label: option.name }),
+      };
+    },
+  },
+};
+</script>
+
+<style lang="scss" scoped>
+.menu-container {
+  padding: var(--space-smaller);
+  background-color: var(--white);
+  box-shadow: var(--shadow-context-menu);
+  border-radius: var(--border-radius-normal);
+}
+</style>
diff --git a/app/javascript/dashboard/components/widgets/conversation/contextMenu/agentLoadingPlaceholder.vue b/app/javascript/dashboard/components/widgets/conversation/contextMenu/agentLoadingPlaceholder.vue
new file mode 100644
index 000000000..975d57fdc
--- /dev/null
+++ b/app/javascript/dashboard/components/widgets/conversation/contextMenu/agentLoadingPlaceholder.vue
@@ -0,0 +1,31 @@
+<template>
+  <div class="agent-placeholder">
+    <spinner />
+    <p>{{ $t('CONVERSATION.CARD_CONTEXT_MENU.AGENTS_LOADING') }}</p>
+  </div>
+</template>
+
+<script>
+import Spinner from 'shared/components/Spinner';
+
+export default {
+  components: {
+    Spinner,
+  },
+};
+</script>
+
+<style scoped lang="scss">
+.agent-placeholder {
+  display: flex;
+  align-items: center;
+  flex-direction: column;
+  justify-content: center;
+  padding: var(--space-normal) 0;
+  min-width: calc(var(--space-mega) * 2);
+
+  p {
+    margin: var(--space-small) 0 0 0;
+  }
+}
+</style>
diff --git a/app/javascript/dashboard/components/widgets/conversation/contextMenu/menuItem.vue b/app/javascript/dashboard/components/widgets/conversation/contextMenu/menuItem.vue
new file mode 100644
index 000000000..eb4a71c6f
--- /dev/null
+++ b/app/javascript/dashboard/components/widgets/conversation/contextMenu/menuItem.vue
@@ -0,0 +1,81 @@
+<template>
+  <div class="menu">
+    <fluent-icon
+      v-if="variant === 'icon' && option.icon"
+      :icon="option.icon"
+      size="14"
+      class="menu-icon"
+    />
+    <span
+      v-if="variant === 'label' && option.color"
+      class="label-pill"
+      :style="{ backgroundColor: option.color }"
+    />
+    <thumbnail
+      v-if="variant === 'agent'"
+      :username="option.label"
+      :src="option.thumbnail"
+      size="20px"
+      class="agent-thumbnail"
+    />
+    <p class="menu-label">{{ option.label }}</p>
+  </div>
+</template>
+
+<script>
+import Thumbnail from 'dashboard/components/widgets/Thumbnail.vue';
+export default {
+  components: {
+    Thumbnail,
+  },
+  props: {
+    option: {
+      type: Object,
+      default: () => {},
+    },
+    variant: {
+      type: String,
+      default: 'default',
+    },
+  },
+};
+</script>
+
+<style scoped lang="scss">
+.menu {
+  display: flex;
+  align-items: center;
+  width: 100%;
+  padding: var(--space-smaller);
+  border-radius: var(--border-radius-small);
+  min-width: calc(var(--space-mega) * 2);
+
+  .menu-label {
+    margin: 0;
+    font-size: var(--font-size-mini);
+  }
+
+  .menu-icon {
+    margin-right: var(--space-small);
+  }
+
+  &:hover {
+    background-color: var(--w-500);
+    color: var(--white);
+  }
+}
+
+.agent-thumbnail {
+  margin-top: 0 !important;
+  margin-right: var(--space-small);
+}
+
+.label-pill {
+  width: var(--space-normal);
+  height: var(--space-normal);
+  border-radius: var(--border-radius-rounded);
+  border: 1px solid var(--s-50);
+  flex-shrink: 0;
+  margin-right: var(--space-small);
+}
+</style>
diff --git a/app/javascript/dashboard/components/widgets/conversation/contextMenu/menuItemWithSubmenu.vue b/app/javascript/dashboard/components/widgets/conversation/contextMenu/menuItemWithSubmenu.vue
new file mode 100644
index 000000000..08922bc37
--- /dev/null
+++ b/app/javascript/dashboard/components/widgets/conversation/contextMenu/menuItemWithSubmenu.vue
@@ -0,0 +1,77 @@
+<template>
+  <div class="menu-with-submenu flex-between">
+    <div class="menu-left">
+      <fluent-icon :icon="option.icon" size="14" class="menu-icon" />
+      <p class="menu-label">{{ option.label }}</p>
+    </div>
+    <fluent-icon icon="chevron-right" size="12" />
+    <div class="submenu">
+      <slot />
+    </div>
+  </div>
+</template>
+
+<script>
+export default {
+  props: {
+    option: {
+      type: Object,
+      default: () => {},
+    },
+  },
+};
+</script>
+
+<style scoped lang="scss">
+.menu-with-submenu {
+  width: 100%;
+  padding: var(--space-smaller);
+  border-radius: var(--border-radius-small);
+  position: relative;
+  min-width: calc(var(--space-mega) * 2);
+  background-color: var(--white);
+
+  .menu-left {
+    display: flex;
+    align-items: center;
+
+    .menu-label {
+      margin: 0;
+      font-size: var(--font-size-mini);
+    }
+
+    .menu-icon {
+      margin-right: var(--space-small);
+    }
+  }
+
+  .submenu {
+    padding: var(--space-smaller);
+    background-color: var(--white);
+    box-shadow: var(--shadow-context-menu);
+    border-radius: var(--border-radius-normal);
+    position: absolute;
+    position: absolute;
+    left: 100%;
+    top: 0;
+    display: none;
+  }
+
+  &:hover {
+    background-color: var(--w-75);
+    .submenu {
+      display: block;
+    }
+    &:before {
+      content: '';
+      position: absolute;
+      z-index: var(--z-index-highest);
+      bottom: -65%;
+      height: 75%;
+      right: 0%;
+      width: 50%;
+      clip-path: polygon(100% 0, 0% 0%, 100% 100%);
+    }
+  }
+}
+</style>
diff --git a/app/javascript/dashboard/i18n/locale/en/conversation.json b/app/javascript/dashboard/i18n/locale/en/conversation.json
index c38fb16a4..eee623df3 100644
--- a/app/javascript/dashboard/i18n/locale/en/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/en/conversation.json
@@ -58,6 +58,20 @@
         "NEXT_WEEK": "Next week"
       }
     },
+    "CARD_CONTEXT_MENU": {
+      "PENDING": "Mark as pending",
+      "RESOLVED": "Mark as resolved",
+      "REOPEN": "Reopen conversation",
+      "SNOOZE": {
+        "TITLE": "Snooze",
+        "NEXT_REPLY": "Until next reply",
+        "TOMORROW": "Until tomorrow",
+        "NEXT_WEEK": "Until next week"
+      },
+      "ASSIGN_AGENT": "Assign agent",
+      "ASSIGN_LABEL": "Assign label",
+      "AGENTS_LOADING": "Loading agents..."
+    },
     "FOOTER": {
       "MESSAGE_SIGN_TOOLTIP": "Message signature",
       "ENABLE_SIGN_TOOLTIP": "Enable signature",
@@ -100,7 +114,11 @@
     },
     "VISIBLE_TO_AGENTS": "Private Note: Only visible to you and your team",
     "CHANGE_STATUS": "Conversation status changed",
+    "CHANGE_STATUS_FAILED": "Conversation status change failed",
     "CHANGE_AGENT": "Conversation Assignee changed",
+    "CHANGE_AGENT_FAILED": "Assignee change failed",
+    "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
+    "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_FILE_UPLOAD_SIZE} attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
diff --git a/app/javascript/dashboard/mixins/conversation/snoozeTimesMixin.js b/app/javascript/dashboard/mixins/conversation/snoozeTimesMixin.js
new file mode 100644
index 000000000..a7eb1f90f
--- /dev/null
+++ b/app/javascript/dashboard/mixins/conversation/snoozeTimesMixin.js
@@ -0,0 +1,22 @@
+import {
+  getUnixTime,
+  addHours,
+  addWeeks,
+  startOfTomorrow,
+  startOfWeek,
+} from 'date-fns';
+
+export default {
+  computed: {
+    snoozeTimes() {
+      return {
+        // tomorrow  = 9AM next day
+        tomorrow: getUnixTime(addHours(startOfTomorrow(), 9)),
+        // next week = 9AM Monday, next week
+        nextWeek: getUnixTime(
+          addHours(startOfWeek(addWeeks(new Date(), 1), { weekStartsOn: 1 }), 9)
+        ),
+      };
+    },
+  },
+};
diff --git a/app/javascript/shared/assets/stylesheets/shadows.scss b/app/javascript/shared/assets/stylesheets/shadows.scss
index 6b11a427b..86a26bf43 100644
--- a/app/javascript/shared/assets/stylesheets/shadows.scss
+++ b/app/javascript/shared/assets/stylesheets/shadows.scss
@@ -13,4 +13,6 @@
         0 0.4rem 1.2rem rgb(0 0 0 / 7%);
     --shadow-bulk-action-container:
         6px 3px 22px 9px rgb(181 181 181 / 25%);
+    --shadow-context-menu: rgb(22 23 24 / 35%) 0px 10px 38px -10px,
+    rgb(22 23 24 / 20%) 0px 10px 20px -15px;
 }
diff --git a/app/javascript/shared/components/FluentIcon/dashboard-icons.json b/app/javascript/shared/components/FluentIcon/dashboard-icons.json
index 08a452f88..384bdd896 100644
--- a/app/javascript/shared/components/FluentIcon/dashboard-icons.json
+++ b/app/javascript/shared/components/FluentIcon/dashboard-icons.json
@@ -119,6 +119,7 @@
   "settings-outline": "M12.012 2.25c.734.008 1.465.093 2.182.253a.75.75 0 0 1 .582.649l.17 1.527a1.384 1.384 0 0 0 1.927 1.116l1.401-.615a.75.75 0 0 1 .85.174 9.792 9.792 0 0 1 2.204 3.792.75.75 0 0 1-.271.825l-1.242.916a1.381 1.381 0 0 0 0 2.226l1.243.915a.75.75 0 0 1 .272.826 9.797 9.797 0 0 1-2.204 3.792.75.75 0 0 1-.848.175l-1.407-.617a1.38 1.38 0 0 0-1.926 1.114l-.169 1.526a.75.75 0 0 1-.572.647 9.518 9.518 0 0 1-4.406 0 .75.75 0 0 1-.572-.647l-.168-1.524a1.382 1.382 0 0 0-1.926-1.11l-1.406.616a.75.75 0 0 1-.849-.175 9.798 9.798 0 0 1-2.204-3.796.75.75 0 0 1 .272-.826l1.243-.916a1.38 1.38 0 0 0 0-2.226l-1.243-.914a.75.75 0 0 1-.271-.826 9.793 9.793 0 0 1 2.204-3.792.75.75 0 0 1 .85-.174l1.4.615a1.387 1.387 0 0 0 1.93-1.118l.17-1.526a.75.75 0 0 1 .583-.65c.717-.159 1.45-.243 2.201-.252Zm0 1.5a9.135 9.135 0 0 0-1.354.117l-.109.977A2.886 2.886 0 0 1 6.525 7.17l-.898-.394a8.293 8.293 0 0 0-1.348 2.317l.798.587a2.881 2.881 0 0 1 0 4.643l-.799.588c.32.842.776 1.626 1.348 2.322l.905-.397a2.882 2.882 0 0 1 4.017 2.318l.11.984c.889.15 1.798.15 2.687 0l.11-.984a2.881 2.881 0 0 1 4.018-2.322l.905.396a8.296 8.296 0 0 0 1.347-2.318l-.798-.588a2.881 2.881 0 0 1 0-4.643l.796-.587a8.293 8.293 0 0 0-1.348-2.317l-.896.393a2.884 2.884 0 0 1-4.023-2.324l-.11-.976a8.988 8.988 0 0 0-1.333-.117ZM12 8.25a3.75 3.75 0 1 1 0 7.5 3.75 3.75 0 0 1 0-7.5Zm0 1.5a2.25 2.25 0 1 0 0 4.5 2.25 2.25 0 0 0 0-4.5Z",
   "share-outline": "M6.747 4h3.464a.75.75 0 0 1 .102 1.493l-.102.007H6.747a2.25 2.25 0 0 0-2.245 2.096l-.005.154v9.5a2.25 2.25 0 0 0 2.096 2.245l.154.005h9.5a2.25 2.25 0 0 0 2.245-2.096l.005-.154v-.498a.75.75 0 0 1 1.494-.101l.006.101v.498a3.75 3.75 0 0 1-3.55 3.745l-.2.005h-9.5a3.75 3.75 0 0 1-3.745-3.55l-.005-.2v-9.5a3.75 3.75 0 0 1 3.55-3.745l.2-.005h3.464-3.464ZM14.5 6.52V3.75a.75.75 0 0 1 1.187-.61l.082.069 5.994 5.75c.28.268.306.7.077.997l-.077.085-5.994 5.752a.75.75 0 0 1-1.262-.434l-.007-.107v-2.725l-.344.03c-2.4.25-4.7 1.33-6.914 3.26-.52.453-1.323.025-1.237-.658.664-5.32 3.446-8.252 8.195-8.62l.3-.02V3.75v2.77ZM16 5.509V7.25a.75.75 0 0 1-.75.75c-3.874 0-6.274 1.676-7.312 5.157l-.079.279.352-.237C10.45 11.737 12.798 11 15.251 11a.75.75 0 0 1 .743.648l.007.102v1.743L20.16 9.5l-4.16-3.991Z",
   "signature-outline": "M14.75 16.5c1.308 0 1.818.582 2.205 1.874l.068.237c.183.658.292.854.513.946.259.106.431.091.703-.048l.147-.083c.053-.031.11-.068.176-.111l.663-.452c.616-.405 1.17-.672 1.843-.84a.75.75 0 0 1 .364 1.454 4.03 4.03 0 0 0-1.146.49l-.298.19-.48.329a5.45 5.45 0 0 1-.583.357c-.643.33-1.27.385-1.96.1-.746-.306-1.046-.78-1.327-1.721l-.156-.542c-.181-.59-.305-.68-.732-.68-.31 0-.63.155-1.069.523l-.184.16-.921.876c-1.408 1.324-2.609 1.966-4.328 1.966-1.686 0-3.144-.254-4.368-.768l2.947-.805c.447.049.921.073 1.421.073 1.183 0 2.032-.415 3.087-1.362l.258-.239.532-.511c.236-.227.414-.39.592-.54.684-.573 1.305-.873 2.033-.873Zm4.28-13.53a3.579 3.579 0 0 1 0 5.06l-.288.289c1.151 1.401 1.11 2.886.039 3.96l-2.001 2.002a.75.75 0 0 1-1.06-1.062l1.999-1.999c.485-.486.54-1.09-.04-1.838l-8.617 8.617a2.25 2.25 0 0 1-1 .58l-5.115 1.394a.75.75 0 0 1-.92-.92l1.394-5.116a2.25 2.25 0 0 1 .58-1L13.97 2.97a3.578 3.578 0 0 1 5.061 0Zm-4 1.06L5.062 14a.75.75 0 0 0-.193.332l-1.05 3.85 3.85-1.05A.75.75 0 0 0 8 16.938l9.969-9.969a2.078 2.078 0 1 0-2.94-2.939Z",
+  "snooze-outline": "M12 3.5c-3.104 0-6 2.432-6 6.25v4.153L4.682 17h14.67l-1.354-3.093V11.75a.75.75 0 0 1 1.5 0v1.843l1.381 3.156a1.25 1.25 0 0 1-1.145 1.751H15a3.002 3.002 0 0 1-6.003 0H4.305a1.25 1.25 0 0 1-1.15-1.739l1.344-3.164V9.75C4.5 5.068 8.103 2 12 2c.86 0 1.705.15 2.5.432a.75.75 0 0 1-.502 1.413A5.964 5.964 0 0 0 12 3.5ZM12 20c.828 0 1.5-.671 1.501-1.5h-3.003c0 .829.673 1.5 1.502 1.5Zm3.25-13h-2.5l-.101.007A.75.75 0 0 0 12.75 8.5h1.043l-1.653 2.314l-.055.09A.75.75 0 0 0 12.75 12h2.5l.102-.007a.75.75 0 0 0-.102-1.493h-1.042l1.653-2.314l.055-.09A.75.75 0 0 0 15.25 7Zm6-5h-3.5l-.101.007A.75.75 0 0 0 17.75 3.5h2.134l-2.766 4.347l-.05.09A.75.75 0 0 0 17.75 9h3.5l.102-.007A.75.75 0 0 0 21.25 7.5h-2.133l2.766-4.347l.05-.09A.75.75 0 0 0 21.25 2Z",
   "sound-source-outline": "M3.5 12a8.5 8.5 0 1 1 14.762 5.748l.992 1.135A9.966 9.966 0 0 0 22 12c0-5.523-4.477-10-10-10S2 6.477 2 12a9.966 9.966 0 0 0 2.746 6.883l.993-1.134A8.47 8.47 0 0 1 3.5 12Z M19.25 12.125a7.098 7.098 0 0 1-1.783 4.715l-.998-1.14a5.625 5.625 0 1 0-8.806-.15l-1.004 1.146a7.125 7.125 0 1 1 12.59-4.571Z M16.25 12a4.23 4.23 0 0 1-.821 2.511l-1.026-1.172a2.75 2.75 0 1 0-4.806 0L8.571 14.51A4.25 4.25 0 1 1 16.25 12Z M12.564 12.756a.75.75 0 0 0-1.128 0l-7 8A.75.75 0 0 0 5 22h14a.75.75 0 0 0 .564-1.244l-7-8Zm4.783 7.744H6.653L12 14.389l5.347 6.111Z",
   "speaker-1-outline": "M14.704 3.442c.191.226.296.512.296.808v15.502a1.25 1.25 0 0 1-2.058.954L7.975 16.5H4.25A2.25 2.25 0 0 1 2 14.25v-4.5A2.25 2.25 0 0 1 4.25 7.5h3.725l4.968-4.204a1.25 1.25 0 0 1 1.761.147ZM13.5 4.79 8.525 9H4.25a.75.75 0 0 0-.75.75v4.5c0 .415.336.75.75.75h4.275l4.975 4.213V4.79Zm3.604 3.851a.75.75 0 0 1 1.03.25c.574.94.862 1.992.862 3.14 0 1.149-.288 2.201-.862 3.141a.75.75 0 1 1-1.28-.781c.428-.702.642-1.483.642-2.36 0-.876-.214-1.657-.642-2.359a.75.75 0 0 1 .25-1.03Z",
   "speaker-mute-outline": "M12.92 3.316c.806-.717 2.08-.145 2.08.934v15.496c0 1.078-1.274 1.65-2.08.934l-4.492-3.994a.75.75 0 0 0-.498-.19H4.25A2.25 2.25 0 0 1 2 14.247V9.75a2.25 2.25 0 0 1 2.25-2.25h3.68a.75.75 0 0 0 .498-.19l4.491-3.993Zm.58 1.49L9.425 8.43A2.25 2.25 0 0 1 7.93 9H4.25a.75.75 0 0 0-.75.75v4.497c0 .415.336.75.75.75h3.68a2.25 2.25 0 0 1 1.495.57l4.075 3.623V4.807ZM16.22 9.22a.75.75 0 0 1 1.06 0L19 10.94l1.72-1.72a.75.75 0 1 1 1.06 1.06L20.06 12l1.72 1.72a.75.75 0 1 1-1.06 1.06L19 13.06l-1.72 1.72a.75.75 0 1 1-1.06-1.06L17.94 12l-1.72-1.72a.75.75 0 0 1 0-1.06Z",