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feat: Add agent_reply_time_window in API channels (#4857)

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This commit is contained in:
Pranav Raj S
2022-06-14 18:05:37 +05:30
committed by GitHub
parent f0db8545cb
commit 1bb0371c1d
10 changed files with 116 additions and 36 deletions
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15
app/models/conversation.rb
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@@ -93,23 +93,24 @@ class Conversation < ApplicationRecord
delegate :auto_resolve_duration, to: :account
def can_reply?
channel = inbox&.channel
return can_reply_on_instagram? if additional_attributes['type'] == 'instagram_direct_message'
return true unless inbox&.channel&.has_24_hour_messaging_window?
return true unless channel&.messaging_window_enabled?
return false if last_incoming_message.nil?
last_message_less_than_24_hrs?
messaging_window = inbox.api? ? channel.additional_attributes['agent_reply_time_window'].to_i : 24
last_message_in_messaging_window?(messaging_window)
end
def last_incoming_message
messages&.incoming&.last
end
def last_message_less_than_24_hrs?
def last_message_in_messaging_window?(time)
return false if last_incoming_message.nil?
Time.current < last_incoming_message.created_at + 24.hours
Time.current < last_incoming_message.created_at + time.hours
end
def can_reply_on_instagram?
@@ -120,7 +121,7 @@ class Conversation < ApplicationRecord
if global_config['ENABLE_MESSENGER_CHANNEL_HUMAN_AGENT']
Time.current < last_incoming_message.created_at + 7.days
else
last_message_less_than_24_hrs?
last_message_in_messaging_window?(24)
end
end