feat: Add agent_reply_time_window in API channels (#4857)

app/models/channel/api.rb

@@ -26,8 +26,22 @@ class Channel::Api < ApplicationRecord
 
   has_secure_token :identifier
   has_secure_token :hmac_token
+  validate :ensure_valid_agent_reply_time_window
 
   def name
     'API'
   end
+
+  def messaging_window_enabled?
+    additional_attributes.present? && additional_attributes['agent_reply_time_window'].present?
+  end
+
+  private
+
+  def ensure_valid_agent_reply_time_window
+    return if additional_attributes['agent_reply_time_window'].blank?
+    return if additional_attributes['agent_reply_time_window'].to_i.positive?
+
+    errors.add(:agent_reply_time_window, 'agent_reply_time_window must be greater than 0')
+  end
 end

app/models/channel/facebook_page.rb

@@ -32,7 +32,7 @@ class Channel::FacebookPage < ApplicationRecord
     'Facebook'
   end
 
-  def has_24_hour_messaging_window?
+  def messaging_window_enabled?
     false
   end
 

app/models/channel/twilio_sms.rb

@@ -34,7 +34,7 @@ class Channel::TwilioSms < ApplicationRecord
     medium == 'sms' ? 'Twilio SMS' : 'Whatsapp'
   end
 
-  def has_24_hour_messaging_window?
+  def messaging_window_enabled?
     medium == 'whatsapp'
   end
 end

app/models/channel/whatsapp.rb

@@ -57,7 +57,7 @@ class Channel::Whatsapp < ApplicationRecord
     { 'D360-API-KEY' => provider_config['api_key'], 'Content-Type' => 'application/json' }
   end
 
-  def has_24_hour_messaging_window?
+  def messaging_window_enabled?
     true
   end
 

app/models/concerns/channelable.rb

@@ -6,7 +6,7 @@ module Channelable
     has_one :inbox, as: :channel, dependent: :destroy_async
   end
 
-  def has_24_hour_messaging_window?
+  def messaging_window_enabled?
     false
   end
 end

app/models/conversation.rb

@@ -93,23 +93,24 @@ class Conversation < ApplicationRecord
   delegate :auto_resolve_duration, to: :account
 
   def can_reply?
+    channel = inbox&.channel
+
     return can_reply_on_instagram? if additional_attributes['type'] == 'instagram_direct_message'
 
-    return true unless inbox&.channel&.has_24_hour_messaging_window?
+    return true unless channel&.messaging_window_enabled?
 
-    return false if last_incoming_message.nil?
-
-    last_message_less_than_24_hrs?
+    messaging_window = inbox.api? ? channel.additional_attributes['agent_reply_time_window'].to_i : 24
+    last_message_in_messaging_window?(messaging_window)
   end
 
   def last_incoming_message
     messages&.incoming&.last
   end
 
-  def last_message_less_than_24_hrs?
+  def last_message_in_messaging_window?(time)
     return false if last_incoming_message.nil?
 
-    Time.current < last_incoming_message.created_at + 24.hours
+    Time.current < last_incoming_message.created_at + time.hours
   end
 
   def can_reply_on_instagram?
@@ -120,7 +121,7 @@ class Conversation < ApplicationRecord
     if global_config['ENABLE_MESSENGER_CHANNEL_HUMAN_AGENT']
       Time.current < last_incoming_message.created_at + 7.days
     else
-      last_message_less_than_24_hrs?
+      last_message_in_messaging_window?(24)
     end
   end