feat: integrate LeadSquared CRM (#11284)

config/features.yml

@@ -166,3 +166,6 @@
 - name: channel_instagram
   display_name: Instagram Channel
   enabled: true
+- name: crm_integration
+  display_name: CRM Integration
+  enabled: false

config/integration/apps.yml

@@ -4,6 +4,7 @@
 # i18n_key: the key under which translations for the integration is placed in en.yml
 # action: if integration requires external redirect url
 # hook_type: ( account / inbox )
+# feature_flag: (string) feature flag to enable/disable the integration
 # allow_multiple_hooks: whether multiple hooks can be created for the integration
 # settings_json_schema: the json schema used to validate the settings hash (https://json-schema.org/)
 # settings_form_schema: the formulate schema used in frontend to render settings form (https://vueformulate.com/)
@@ -186,3 +187,79 @@ shopify:
   i18n_key: shopify
   hook_type: account
   allow_multiple_hooks: false
+
+leadsquared:
+  id: leadsquared
+  feature_flag: crm_integration
+  logo: leadsquared.png
+  i18n_key: leadsquared
+  action: /leadsquared
+  hook_type: account
+  allow_multiple_hooks: false
+  settings_json_schema:
+    {
+      'type': 'object',
+      'properties':
+        {
+          'access_key': { 'type': 'string' },
+          'secret_key': { 'type': 'string' },
+          'endpoint_url': { 'type': 'string' },
+          'app_url': { 'type': 'string' },
+          'enable_conversation_activity': { 'type': 'boolean' },
+          'enable_transcript_activity': { 'type': 'boolean' },
+          'conversation_activity_score': { 'type': 'string' },
+          'transcript_activity_score': { 'type': 'string' },
+          'conversation_activity_code': { 'type': 'integer' },
+          'transcript_activity_code': { 'type': 'integer' },
+        },
+      'required': ['access_key', 'secret_key'],
+      'additionalProperties': false,
+    }
+  settings_form_schema:
+    [
+      {
+        'label': 'Access Key',
+        'type': 'text',
+        'name': 'access_key',
+        'validation': 'required',
+      },
+      {
+        'label': 'Secret Key',
+        'type': 'text',
+        'name': 'secret_key',
+        'validation': 'required',
+      },
+      {
+        'label': 'Push Conversation Activity',
+        'type': 'checkbox',
+        'name': 'enable_conversation_activity',
+        'help': 'Enable this option to push an activity when a conversation is created',
+      },
+      {
+        'label': 'Conversation Activity Score',
+        'type': 'number',
+        'name': 'conversation_activity_score',
+        'help': 'Score to assign to the conversation created activity, default is 0',
+      },
+      {
+        'label': 'Push Transcript Activity',
+        'type': 'checkbox',
+        'name': 'enable_transcript_activity',
+        'help': 'Enable this option to push an activity when a transcript is created',
+      },
+      {
+        'label': 'Transcript Activity Score',
+        'type': 'number',
+        'name': 'transcript_activity_score',
+        'help': 'Score to assign to the conversation transcript activity, default is 0',
+      },
+    ]
+  visible_properties:
+    [
+      'access_key',
+      'endpoint_url',
+      'enable_conversation_activity',
+      'enable_transcript_activity',
+      'conversation_activity_score',
+      'transcript_activity_score',
+    ]

config/locales/en.yml

@@ -234,6 +234,10 @@ en:
     shopify:
       name: 'Shopify'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
+    leadsquared:
+      name: 'LeadSquared'
+      short_description: 'Sync your contacts and conversations with LeadSquared CRM.'
+      description: 'Sync your contacts and conversations with LeadSquared CRM. This integration automatically creates leads in LeadSquared when new contacts are added, and logs conversation activity to provide your sales team with complete context.'
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
@@ -296,3 +300,23 @@ en:
       other: '%{count} seconds'
   automation:
     system_name: 'Automation System'
+  crm:
+    no_message: 'No messages in conversation'
+    attachment: '[Attachment: %{type}]'
+    no_content: '[No content]'
+    created_activity: |
+      New conversation started on %{brand_name}
+
+      Channel: %{channel_info}
+      Created: %{formatted_creation_time}
+      Conversation ID: %{display_id}
+      View in %{brand_name}: %{url}
+    transcript_activity: |
+      Conversation Transcript from %{brand_name}
+
+      Channel: %{channel_info}
+      Conversation ID: %{display_id}
+      View in %{brand_name}: %{url}
+
+      Transcript:
+      %{format_messages}