feat: Add more options for AI reply suggestions (#7493)

spec/lib/integrations/openai/processor_service_spec.rb

@@ -104,5 +104,154 @@ RSpec.describe Integrations::Openai::ProcessorService do
         expect(result).to eq('This is a reply from openai.')
       end
     end
+
+    context 'when event name is label_suggestion with no labels' do
+      let(:event) { { 'name' => 'label_suggestion', 'data' => { 'conversation_display_id' => conversation.display_id } } }
+
+      it 'returns nil' do
+        result = subject.perform
+        expect(result).to be_nil
+      end
+    end
+
+    context 'when event name is not one that can be processed' do
+      let(:event) { { 'name' => 'unknown', 'data' => {} } }
+
+      it 'returns nil' do
+        expect(subject.perform).to be_nil
+      end
+    end
+
+    context 'when event name is fix_spelling_grammar' do
+      let(:event) { { 'name' => 'fix_spelling_grammar', 'data' => { 'content' => 'This is a test' } } }
+
+      it 'returns the corrected text' do
+        request_body = {
+          'model' => 'gpt-3.5-turbo',
+          'messages' => [
+            { 'role' => 'system', 'content' => 'You are a helpful support agent. Please fix the spelling and grammar of the following response. ' \
+                                               'Reply in the user\'s language.' },
+            { 'role' => 'user', 'content' => event['data']['content'] }
+          ]
+        }.to_json
+
+        stub_request(:post, 'https://api.openai.com/v1/chat/completions')
+          .with(body: request_body, headers: expected_headers)
+          .to_return(status: 200, body: openai_response, headers: {})
+
+        result = subject.perform
+        expect(result).to eq('This is a reply from openai.')
+      end
+    end
+
+    context 'when event name is shorten' do
+      let(:event) { { 'name' => 'shorten', 'data' => { 'content' => 'This is a test' } } }
+
+      it 'returns the shortened text' do
+        request_body = {
+          'model' => 'gpt-3.5-turbo',
+          'messages' => [
+            { 'role' => 'system', 'content' => 'You are a helpful support agent. Please shorten the following response. ' \
+                                               'Reply in the user\'s language.' },
+            { 'role' => 'user', 'content' => event['data']['content'] }
+          ]
+        }.to_json
+
+        stub_request(:post, 'https://api.openai.com/v1/chat/completions')
+          .with(body: request_body, headers: expected_headers)
+          .to_return(status: 200, body: openai_response, headers: {})
+
+        result = subject.perform
+        expect(result).to eq('This is a reply from openai.')
+      end
+    end
+
+    context 'when event name is expand' do
+      let(:event) { { 'name' => 'expand', 'data' => { 'content' => 'help you' } } }
+
+      it 'returns the expanded text' do
+        request_body = {
+          'model' => 'gpt-3.5-turbo',
+          'messages' => [
+            { 'role' => 'system', 'content' => 'You are a helpful support agent. Please expand the following response. ' \
+                                               'Reply in the user\'s language.' },
+            { 'role' => 'user', 'content' => event['data']['content'] }
+          ]
+        }.to_json
+
+        stub_request(:post, 'https://api.openai.com/v1/chat/completions')
+          .with(body: request_body, headers: expected_headers)
+          .to_return(status: 200, body: openai_response, headers: {})
+
+        result = subject.perform
+        expect(result).to eq('This is a reply from openai.')
+      end
+    end
+
+    context 'when event name is make_friendly' do
+      let(:event) { { 'name' => 'make_friendly', 'data' => { 'content' => 'This is a test' } } }
+
+      it 'returns the friendly text' do
+        request_body = {
+          'model' => 'gpt-3.5-turbo',
+          'messages' => [
+            { 'role' => 'system', 'content' => 'You are a helpful support agent. Please make the following response more friendly. ' \
+                                               'Reply in the user\'s language.' },
+            { 'role' => 'user', 'content' => event['data']['content'] }
+          ]
+        }.to_json
+
+        stub_request(:post, 'https://api.openai.com/v1/chat/completions')
+          .with(body: request_body, headers: expected_headers)
+          .to_return(status: 200, body: openai_response, headers: {})
+
+        result = subject.perform
+        expect(result).to eq('This is a reply from openai.')
+      end
+    end
+
+    context 'when event name is make_formal' do
+      let(:event) { { 'name' => 'make_formal', 'data' => { 'content' => 'This is a test' } } }
+
+      it 'returns the formal text' do
+        request_body = {
+          'model' => 'gpt-3.5-turbo',
+          'messages' => [
+            { 'role' => 'system', 'content' => 'You are a helpful support agent. Please make the following response more formal. ' \
+                                               'Reply in the user\'s language.' },
+            { 'role' => 'user', 'content' => event['data']['content'] }
+          ]
+        }.to_json
+
+        stub_request(:post, 'https://api.openai.com/v1/chat/completions')
+          .with(body: request_body, headers: expected_headers)
+          .to_return(status: 200, body: openai_response, headers: {})
+
+        result = subject.perform
+        expect(result).to eq('This is a reply from openai.')
+      end
+    end
+
+    context 'when event name is simplify' do
+      let(:event) { { 'name' => 'simplify', 'data' => { 'content' => 'This is a test' } } }
+
+      it 'returns the simplified text' do
+        request_body = {
+          'model' => 'gpt-3.5-turbo',
+          'messages' => [
+            { 'role' => 'system', 'content' => 'You are a helpful support agent. Please simplify the following response. ' \
+                                               'Reply in the user\'s language.' },
+            { 'role' => 'user', 'content' => event['data']['content'] }
+          ]
+        }.to_json
+
+        stub_request(:post, 'https://api.openai.com/v1/chat/completions')
+          .with(body: request_body, headers: expected_headers)
+          .to_return(status: 200, body: openai_response, headers: {})
+
+        result = subject.perform
+        expect(result).to eq('This is a reply from openai.')
+      end
+    end
   end
 end