feat: Add more options for AI reply suggestions (#7493)

lib/integrations/openai/processor_service.rb

@@ -1,4 +1,6 @@
 class Integrations::Openai::ProcessorService < Integrations::OpenaiBaseService
+  AGENT_INSTRUCTION = 'You are a helpful support agent.'.freeze
+  LANGUAGE_INSTRUCTION = 'Reply in the user\'s language.'.freeze
   def reply_suggestion_message
     make_api_call(reply_suggestion_body)
   end
@@ -11,16 +13,68 @@ class Integrations::Openai::ProcessorService < Integrations::OpenaiBaseService
     make_api_call(rephrase_body)
   end
 
+  def fix_spelling_grammar_message
+    make_api_call(fix_spelling_grammar_body)
+  end
+
+  def shorten_message
+    make_api_call(shorten_body)
+  end
+
+  def expand_message
+    make_api_call(expand_body)
+  end
+
+  def make_friendly_message
+    make_api_call(make_friendly_body)
+  end
+
+  def make_formal_message
+    make_api_call(make_formal_body)
+  end
+
+  def simplify_message
+    make_api_call(simplify_body)
+  end
+
   private
 
   def rephrase_body
+    build_api_call_body("#{AGENT_INSTRUCTION} Please rephrase the following response to a more #{event['data']['tone']} tone. " \
+                        "#{LANGUAGE_INSTRUCTION}")
+  end
+
+  def fix_spelling_grammar_body
+    build_api_call_body("#{AGENT_INSTRUCTION} Please fix the spelling and grammar of the following response. " \
+                        "#{LANGUAGE_INSTRUCTION}")
+  end
+
+  def shorten_body
+    build_api_call_body("#{AGENT_INSTRUCTION} Please shorten the following response. #{LANGUAGE_INSTRUCTION}")
+  end
+
+  def expand_body
+    build_api_call_body("#{AGENT_INSTRUCTION} Please expand the following response. #{LANGUAGE_INSTRUCTION}")
+  end
+
+  def make_friendly_body
+    build_api_call_body("#{AGENT_INSTRUCTION} Please make the following response more friendly. #{LANGUAGE_INSTRUCTION}")
+  end
+
+  def make_formal_body
+    build_api_call_body("#{AGENT_INSTRUCTION} Please make the following response more formal. #{LANGUAGE_INSTRUCTION}")
+  end
+
+  def simplify_body
+    build_api_call_body("#{AGENT_INSTRUCTION} Please simplify the following response. #{LANGUAGE_INSTRUCTION}")
+  end
+
+  def build_api_call_body(system_content, user_content = event['data']['content'])
     {
       model: GPT_MODEL,
       messages: [
-        { role: 'system',
-          content: "You are a helpful support agent. Please rephrase the following response to a more #{event['data']['tone']} tone. " \
-                   "Reply in the user's language." },
-        { role: 'user', content: event['data']['content'] }
+        { role: 'system', content: system_content },
+        { role: 'user', content: user_content }
       ]
     }.to_json
   end