From 19ff5bdd5e53c576edef43b07ab171f46fcdcfdd Mon Sep 17 00:00:00 2001
From: Shivam Mishra <scm.mymail@gmail.com>
Date: Fri, 13 Dec 2024 07:12:22 +0530
Subject: [PATCH] feat: Add new message bubbles (#10481)

---------

Co-authored-by: Pranav <pranavrajs@gmail.com>
---
 .../dashboard/assets/scss/_woot.scss          |    8 +-
 .../components-next/icon/FileIcon.story.vue   |   36 +
 .../components-next/icon/FileIcon.vue         |   38 +
 .../components-next/message/Message.vue       |  352 ++++
 .../components-next/message/MessageError.vue  |   31 +
 .../components-next/message/MessageMeta.vue   |   77 +
 .../components-next/message/MessageStatus.vue |   93 +
 .../message/bubbles/Activity.vue              |   16 +
 .../message/bubbles/Attachments.vue           |   30 +
 .../components-next/message/bubbles/Audio.vue |   44 +
 .../components-next/message/bubbles/Base.vue  |   90 +
 .../message/bubbles/BaseAttachment.vue        |   78 +
 .../message/bubbles/Contact.vue               |  137 ++
 .../components-next/message/bubbles/Dyte.vue  |  109 ++
 .../message/bubbles/Email/EmailMeta.vue       |   98 ++
 .../message/bubbles/Email/Index.vue           |  133 ++
 .../message/bubbles/Email/removeReply.js      |  126 ++
 .../components-next/message/bubbles/File.vue  |   73 +
 .../components-next/message/bubbles/Image.vue |  111 ++
 .../message/bubbles/InstagramStory.vue        |   89 +
 .../message/bubbles/Location.vue              |  108 ++
 .../message/bubbles/Text/FormattedContent.vue |   31 +
 .../message/bubbles/Text/Index.vue            |   65 +
 .../message/bubbles/Unsupported.vue           |    9 +
 .../components-next/message/bubbles/Video.vue |   84 +
 .../message/chips/AttachmentChips.vue         |  106 ++
 .../components-next/message/chips/Audio.vue   |  133 ++
 .../components-next/message/chips/File.vue    |   72 +
 .../components-next/message/chips/Image.vue   |   52 +
 .../components-next/message/chips/Video.vue   |   52 +
 .../components-next/message/constants.js      |   72 +
 .../message/fixtures/emailConversation.js     |  382 +++++
 .../message/fixtures/instagramConversation.js | 1096 ++++++++++++
 .../message/fixtures/newsletterEmail.js       |  156 ++
 .../message/fixtures/simpleEmail.js           |   85 +
 .../message/fixtures/textOnly.js              |  715 ++++++++
 .../message/fixtures/textWithMedia.js         | 1526 +++++++++++++++++
 .../components-next/message/provider.js       |   33 +
 .../message/stories/EmailMessages.story.vue   |   45 +
 .../stories/InstagramBubbles.story.vue        |  137 ++
 .../stories/InstagramMessages.story.vue       |   44 +
 .../message/stories/MediaBubbles.story.vue    |  260 +++
 .../message/stories/MessageBubbles.story.vue  |  181 ++
 .../message/stories/TextMessages.story.vue    |   45 +
 .../dashboard/composables/useTransformKeys.js |   12 +-
 .../dashboard/i18n/locale/en/chatlist.json    |    7 +-
 .../i18n/locale/en/conversation.json          |   13 +-
 .../dashboard/i18n/locale/en/settings.json    |    4 +
 package.json                                  |    2 +
 pnpm-lock.yaml                                |  269 +++
 tailwind.config.js                            |  132 +-
 theme/colors.js                               |    1 +
 theme/icons.js                                |  116 ++
 53 files changed, 7781 insertions(+), 33 deletions(-)
 create mode 100644 app/javascript/dashboard/components-next/icon/FileIcon.story.vue
 create mode 100644 app/javascript/dashboard/components-next/icon/FileIcon.vue
 create mode 100644 app/javascript/dashboard/components-next/message/Message.vue
 create mode 100644 app/javascript/dashboard/components-next/message/MessageError.vue
 create mode 100644 app/javascript/dashboard/components-next/message/MessageMeta.vue
 create mode 100644 app/javascript/dashboard/components-next/message/MessageStatus.vue
 create mode 100644 app/javascript/dashboard/components-next/message/bubbles/Activity.vue
 create mode 100644 app/javascript/dashboard/components-next/message/bubbles/Attachments.vue
 create mode 100644 app/javascript/dashboard/components-next/message/bubbles/Audio.vue
 create mode 100644 app/javascript/dashboard/components-next/message/bubbles/Base.vue
 create mode 100644 app/javascript/dashboard/components-next/message/bubbles/BaseAttachment.vue
 create mode 100644 app/javascript/dashboard/components-next/message/bubbles/Contact.vue
 create mode 100644 app/javascript/dashboard/components-next/message/bubbles/Dyte.vue
 create mode 100644 app/javascript/dashboard/components-next/message/bubbles/Email/EmailMeta.vue
 create mode 100644 app/javascript/dashboard/components-next/message/bubbles/Email/Index.vue
 create mode 100644 app/javascript/dashboard/components-next/message/bubbles/Email/removeReply.js
 create mode 100644 app/javascript/dashboard/components-next/message/bubbles/File.vue
 create mode 100644 app/javascript/dashboard/components-next/message/bubbles/Image.vue
 create mode 100644 app/javascript/dashboard/components-next/message/bubbles/InstagramStory.vue
 create mode 100644 app/javascript/dashboard/components-next/message/bubbles/Location.vue
 create mode 100644 app/javascript/dashboard/components-next/message/bubbles/Text/FormattedContent.vue
 create mode 100644 app/javascript/dashboard/components-next/message/bubbles/Text/Index.vue
 create mode 100644 app/javascript/dashboard/components-next/message/bubbles/Unsupported.vue
 create mode 100644 app/javascript/dashboard/components-next/message/bubbles/Video.vue
 create mode 100644 app/javascript/dashboard/components-next/message/chips/AttachmentChips.vue
 create mode 100644 app/javascript/dashboard/components-next/message/chips/Audio.vue
 create mode 100644 app/javascript/dashboard/components-next/message/chips/File.vue
 create mode 100644 app/javascript/dashboard/components-next/message/chips/Image.vue
 create mode 100644 app/javascript/dashboard/components-next/message/chips/Video.vue
 create mode 100644 app/javascript/dashboard/components-next/message/constants.js
 create mode 100644 app/javascript/dashboard/components-next/message/fixtures/emailConversation.js
 create mode 100644 app/javascript/dashboard/components-next/message/fixtures/instagramConversation.js
 create mode 100644 app/javascript/dashboard/components-next/message/fixtures/newsletterEmail.js
 create mode 100644 app/javascript/dashboard/components-next/message/fixtures/simpleEmail.js
 create mode 100644 app/javascript/dashboard/components-next/message/fixtures/textOnly.js
 create mode 100644 app/javascript/dashboard/components-next/message/fixtures/textWithMedia.js
 create mode 100644 app/javascript/dashboard/components-next/message/provider.js
 create mode 100644 app/javascript/dashboard/components-next/message/stories/EmailMessages.story.vue
 create mode 100644 app/javascript/dashboard/components-next/message/stories/InstagramBubbles.story.vue
 create mode 100644 app/javascript/dashboard/components-next/message/stories/InstagramMessages.story.vue
 create mode 100644 app/javascript/dashboard/components-next/message/stories/MediaBubbles.story.vue
 create mode 100644 app/javascript/dashboard/components-next/message/stories/MessageBubbles.story.vue
 create mode 100644 app/javascript/dashboard/components-next/message/stories/TextMessages.story.vue
 create mode 100644 theme/icons.js

diff --git a/app/javascript/dashboard/assets/scss/_woot.scss b/app/javascript/dashboard/assets/scss/_woot.scss
index fdd467f5f..c6304cf19 100644
--- a/app/javascript/dashboard/assets/scss/_woot.scss
+++ b/app/javascript/dashboard/assets/scss/_woot.scss
@@ -135,6 +135,7 @@
     --solid-active: 255 255 255;
     --solid-amber: 252 232 193;
     --solid-blue: 218 236 255;
+    --solid-iris: 230 231 255;
 
     --alpha-1: 67, 67, 67, 0.06;
     --alpha-2: 201, 202, 207, 0.15;
@@ -142,10 +143,10 @@
     --black-alpha-1: 0, 0, 0, 0.12;
     --black-alpha-2: 0, 0, 0, 0.04;
     --border-blue: 39, 129, 246, 0.5;
-    --white-alpha: 255, 255, 255, 0.1;
+    --white-alpha: 255, 255, 255, 0.8;
   }
 
-  body.dark {
+  .dark {
     /* slate */
     --slate-1: 17 17 19;
     --slate-2: 24 25 27;
@@ -221,6 +222,7 @@
     --solid-active: 53 57 66;
     --solid-amber: 42 37 30;
     --solid-blue: 16 49 91;
+    --solid-iris: 38 42 101;
     --text-blue: 126 182 255;
 
     --alpha-1: 36, 36, 36, 0.8;
@@ -230,7 +232,7 @@
     --black-alpha-2: 0, 0, 0, 0.2;
     --border-blue: 39, 129, 246, 0.5;
     --border-container: 236, 236, 236, 0;
-    --white-alpha: 255, 255, 255, 0.1;
+    --white-alpha: 255, 255, 255, 0.8;
   }
   /* NEXT COLORS END */
 
diff --git a/app/javascript/dashboard/components-next/icon/FileIcon.story.vue b/app/javascript/dashboard/components-next/icon/FileIcon.story.vue
new file mode 100644
index 000000000..3a831b96f
--- /dev/null
+++ b/app/javascript/dashboard/components-next/icon/FileIcon.story.vue
@@ -0,0 +1,36 @@
+<script setup>
+import FileIcon from './FileIcon.vue';
+const files = [
+  { name: 'file.7z', type: '7z' },
+  { name: 'file.zip', type: 'zip' },
+  { name: 'file.rar', type: 'rar' },
+  { name: 'file.tar', type: 'tar' },
+  { name: 'file.csv', type: 'csv' },
+  { name: 'file.docx', type: 'docx' },
+  { name: 'file.doc', type: 'doc' },
+  { name: 'file.odt', type: 'odt' },
+  { name: 'file.pdf', type: 'pdf' },
+  { name: 'file.ppt', type: 'ppt' },
+  { name: 'file.pptx', type: 'pptx' },
+  { name: 'file.rtf', type: 'rtf' },
+  { name: 'file.json', type: 'json' },
+  { name: 'file.txt', type: 'txt' },
+  { name: 'file.xls', type: 'xls' },
+  { name: 'file.xlsx', type: 'xlsx' },
+];
+</script>
+
+<template>
+  <Story title="Components/Icons/FileIcon">
+    <div class="grid grid-cols-4 gap-5">
+      <div
+        v-for="file in files"
+        :key="file.type"
+        class="flex items-center gap-2"
+      >
+        <FileIcon :file-type="file.type" class="size-6" />
+        <p>{{ file.name }}</p>
+      </div>
+    </div>
+  </Story>
+</template>
diff --git a/app/javascript/dashboard/components-next/icon/FileIcon.vue b/app/javascript/dashboard/components-next/icon/FileIcon.vue
new file mode 100644
index 000000000..8dd9e7ce1
--- /dev/null
+++ b/app/javascript/dashboard/components-next/icon/FileIcon.vue
@@ -0,0 +1,38 @@
+<script setup>
+import { computed } from 'vue';
+import Icon from 'next/icon/Icon.vue';
+
+const { fileType } = defineProps({
+  fileType: {
+    type: String,
+    required: true,
+  },
+});
+
+const fileTypeIcon = computed(() => {
+  const fileIconMap = {
+    '7z': 'i-woot-file-zip',
+    csv: 'i-woot-file-csv',
+    doc: 'i-woot-file-doc',
+    docx: 'i-woot-file-doc',
+    json: 'i-woot-file-txt',
+    odt: 'i-woot-file-doc',
+    pdf: 'i-woot-file-pdf',
+    ppt: 'i-woot-file-ppt',
+    pptx: 'i-woot-file-ppt',
+    rar: 'i-woot-file-zip',
+    rtf: 'i-woot-file-doc',
+    tar: 'i-woot-file-zip',
+    txt: 'i-woot-file-txt',
+    xls: 'i-woot-file-xls',
+    xlsx: 'i-woot-file-xls',
+    zip: 'i-woot-file-zip',
+  };
+
+  return fileIconMap[fileType] || 'i-teenyicons-text-document-solid';
+});
+</script>
+
+<template>
+  <Icon :icon="fileTypeIcon" />
+</template>
diff --git a/app/javascript/dashboard/components-next/message/Message.vue b/app/javascript/dashboard/components-next/message/Message.vue
new file mode 100644
index 000000000..07bcc203b
--- /dev/null
+++ b/app/javascript/dashboard/components-next/message/Message.vue
@@ -0,0 +1,352 @@
+<script setup>
+import { computed, defineAsyncComponent } from 'vue';
+import { provideMessageContext } from './provider.js';
+import {
+  MESSAGE_TYPES,
+  ATTACHMENT_TYPES,
+  MESSAGE_VARIANTS,
+  SENDER_TYPES,
+  ORIENTATION,
+  MESSAGE_STATUS,
+} from './constants';
+
+import Avatar from 'next/avatar/Avatar.vue';
+
+import TextBubble from './bubbles/Text/Index.vue';
+import ActivityBubble from './bubbles/Activity.vue';
+import ImageBubble from './bubbles/Image.vue';
+import FileBubble from './bubbles/File.vue';
+import AudioBubble from './bubbles/Audio.vue';
+import VideoBubble from './bubbles/Video.vue';
+import InstagramStoryBubble from './bubbles/InstagramStory.vue';
+import AttachmentsBubble from './bubbles/Attachments.vue';
+import EmailBubble from './bubbles/Email/Index.vue';
+import UnsupportedBubble from './bubbles/Unsupported.vue';
+import ContactBubble from './bubbles/Contact.vue';
+import DyteBubble from './bubbles/Dyte.vue';
+const LocationBubble = defineAsyncComponent(
+  () => import('./bubbles/Location.vue')
+);
+
+import MessageError from './MessageError.vue';
+import MessageMeta from './MessageMeta.vue';
+
+/**
+ * @typedef {Object} Attachment
+ * @property {number} id - Unique identifier for the attachment
+ * @property {number} messageId - ID of the associated message
+ * @property {'image'|'audio'|'video'|'file'|'location'|'fallback'|'share'|'story_mention'|'contact'|'ig_reel'} fileType - Type of the attachment (file or image)
+ * @property {number} accountId - ID of the associated account
+ * @property {string|null} extension - File extension
+ * @property {string} dataUrl - URL to access the full attachment data
+ * @property {string} thumbUrl - URL to access the thumbnail version
+ * @property {number} fileSize - Size of the file in bytes
+ * @property {number|null} width - Width of the image if applicable
+ * @property {number|null} height - Height of the image if applicable
+ */
+
+/**
+ * @typedef {Object} Sender
+ * @property {Object} additional_attributes - Additional attributes of the sender
+ * @property {Object} custom_attributes - Custom attributes of the sender
+ * @property {string} email - Email of the sender
+ * @property {number} id - ID of the sender
+ * @property {string|null} identifier - Identifier of the sender
+ * @property {string} name - Name of the sender
+ * @property {string|null} phone_number - Phone number of the sender
+ * @property {string} thumbnail - Thumbnail URL of the sender
+ * @property {string} type - Type of sender
+ */
+
+/**
+ * @typedef {Object} ContentAttributes
+ * @property {string} externalError - an error message to be shown if the message failed to send
+ */
+
+/**
+ * @typedef {Object} Props
+ * @property {('sent'|'delivered'|'read'|'failed')} status - The delivery status of the message
+ * @property {ContentAttributes} [contentAttributes={}] - Additional attributes of the message content
+ * @property {Attachment[]} [attachments=[]] - The attachments associated with the message
+ * @property {Sender|null} [sender=null] - The sender information
+ * @property {boolean} [private=false] - Whether the message is private
+ * @property {number|null} [senderId=null] - The ID of the sender
+ * @property {number} createdAt - Timestamp when the message was created
+ * @property {number} currentUserId - The ID of the current user
+ * @property {number} id - The unique identifier for the message
+ * @property {number} messageType - The type of message (must be one of MESSAGE_TYPES)
+ * @property {string|null} [error=null] - Error message if the message failed to send
+ * @property {string|null} [senderType=null] - The type of the sender
+ * @property {string} content - The message content
+ */
+
+// eslint-disable-next-line vue/define-macros-order
+const props = defineProps({
+  id: { type: Number, required: true },
+  messageType: {
+    type: Number,
+    required: true,
+    validator: value => Object.values(MESSAGE_TYPES).includes(value),
+  },
+  status: {
+    type: String,
+    required: true,
+    validator: value => Object.values(MESSAGE_STATUS).includes(value),
+  },
+  attachments: {
+    type: Array,
+    default: () => [],
+  },
+  private: {
+    type: Boolean,
+    default: false,
+  },
+  createdAt: {
+    type: Number,
+    required: true,
+  },
+  sender: {
+    type: Object,
+    default: null,
+  },
+  senderId: {
+    type: Number,
+    default: null,
+  },
+  senderType: {
+    type: String,
+    default: null,
+  },
+  content: {
+    type: String,
+    required: true,
+  },
+  contentAttributes: {
+    type: Object,
+    default: () => {},
+  },
+  currentUserId: {
+    type: Number,
+    required: true,
+  },
+  groupWithNext: {
+    type: Boolean,
+    default: false,
+  },
+  inReplyTo: {
+    type: Object,
+    default: null,
+  },
+  isEmailInbox: {
+    type: Boolean,
+    default: false,
+  },
+});
+
+/**
+ * Computes the message variant based on props
+ * @type {import('vue').ComputedRef<'user'|'agent'|'activity'|'private'|'bot'|'template'>}
+ */
+const variant = computed(() => {
+  if (props.private) return MESSAGE_VARIANTS.PRIVATE;
+  if (props.isEmailInbox) {
+    const emailInboxTypes = [MESSAGE_TYPES.INCOMING, MESSAGE_TYPES.OUTGOING];
+    if (emailInboxTypes.includes(props.messageType)) {
+      return MESSAGE_VARIANTS.EMAIL;
+    }
+  }
+  if (props.status === MESSAGE_STATUS.FAILED) return MESSAGE_VARIANTS.ERROR;
+  if (props.contentAttributes.isUnsupported)
+    return MESSAGE_VARIANTS.UNSUPPORTED;
+
+  const variants = {
+    [MESSAGE_TYPES.INCOMING]: MESSAGE_VARIANTS.USER,
+    [MESSAGE_TYPES.ACTIVITY]: MESSAGE_VARIANTS.ACTIVITY,
+    [MESSAGE_TYPES.OUTGOING]: MESSAGE_VARIANTS.AGENT,
+    [MESSAGE_TYPES.TEMPLATE]: MESSAGE_VARIANTS.TEMPLATE,
+  };
+
+  return variants[props.messageType] || MESSAGE_VARIANTS.USER;
+});
+
+const isMyMessage = computed(() => {
+  const senderId = props.senderId ?? props.sender?.id;
+  const senderType = props.senderType ?? props.sender?.type;
+
+  if (!senderType || !senderId) return false;
+
+  return (
+    senderType.toLowerCase() === SENDER_TYPES.USER.toLowerCase() &&
+    props.currentUserId === senderId
+  );
+});
+
+/**
+ * Computes the message orientation based on sender type and message type
+ * @returns {import('vue').ComputedRef<'left'|'right'|'center'>} The computed orientation
+ */
+const orientation = computed(() => {
+  if (isMyMessage.value) {
+    return ORIENTATION.RIGHT;
+  }
+
+  if (props.messageType === MESSAGE_TYPES.ACTIVITY) return ORIENTATION.CENTER;
+
+  return ORIENTATION.LEFT;
+});
+
+const flexOrientationClass = computed(() => {
+  const map = {
+    [ORIENTATION.LEFT]: 'justify-start',
+    [ORIENTATION.RIGHT]: 'justify-end',
+    [ORIENTATION.CENTER]: 'justify-center',
+  };
+
+  return map[orientation.value];
+});
+
+const gridClass = computed(() => {
+  const map = {
+    [ORIENTATION.LEFT]: 'grid grid-cols-[24px_1fr]',
+    [ORIENTATION.RIGHT]: 'grid grid-cols-1fr',
+  };
+
+  return map[orientation.value];
+});
+
+const gridTemplate = computed(() => {
+  const map = {
+    [ORIENTATION.LEFT]: `
+      "avatar bubble"
+      "spacer meta"
+    `,
+    [ORIENTATION.RIGHT]: `
+      "bubble"
+      "meta"
+    `,
+  };
+
+  return map[orientation.value];
+});
+
+const shouldGroupWithNext = computed(() => {
+  if (props.status === MESSAGE_STATUS.FAILED) return false;
+
+  return props.groupWithNext;
+});
+
+const shouldShowAvatar = computed(() => {
+  if (props.messageType === MESSAGE_TYPES.ACTIVITY) return false;
+  if (orientation.value === ORIENTATION.RIGHT) return false;
+
+  return true;
+});
+
+const componentToRender = computed(() => {
+  if (props.isEmailInbox && !props.private) {
+    const emailInboxTypes = [MESSAGE_TYPES.INCOMING, MESSAGE_TYPES.OUTGOING];
+    if (emailInboxTypes.includes(props.messageType)) return EmailBubble;
+  }
+
+  if (props.contentAttributes.isUnsupported) {
+    return UnsupportedBubble;
+  }
+
+  if (props.contentAttributes.type === 'dyte') {
+    return DyteBubble;
+  }
+
+  if (props.contentAttributes.imageType === 'story_mention') {
+    return InstagramStoryBubble;
+  }
+
+  if (props.attachments.length === 1) {
+    const fileType = props.attachments[0].fileType;
+
+    if (!props.content) {
+      if (fileType === ATTACHMENT_TYPES.IMAGE) return ImageBubble;
+      if (fileType === ATTACHMENT_TYPES.FILE) return FileBubble;
+      if (fileType === ATTACHMENT_TYPES.AUDIO) return AudioBubble;
+      if (fileType === ATTACHMENT_TYPES.VIDEO) return VideoBubble;
+      if (fileType === ATTACHMENT_TYPES.IG_REEL) return VideoBubble;
+      if (fileType === ATTACHMENT_TYPES.LOCATION) return LocationBubble;
+    }
+    // Attachment content is the name of the contact
+    if (fileType === ATTACHMENT_TYPES.CONTACT) return ContactBubble;
+  }
+
+  if (props.attachments.length > 1 && !props.content) {
+    return AttachmentsBubble;
+  }
+
+  return TextBubble;
+});
+
+provideMessageContext({
+  variant,
+  inReplyTo: props.inReplyTo,
+  orientation,
+  isMyMessage,
+});
+</script>
+
+<template>
+  <div
+    class="flex w-full"
+    :data-message-id="props.id"
+    :class="[flexOrientationClass, shouldGroupWithNext ? 'mb-2' : 'mb-4']"
+  >
+    <div v-if="variant === MESSAGE_VARIANTS.ACTIVITY">
+      <ActivityBubble :content="content" />
+    </div>
+    <div
+      v-else
+      :class="[
+        gridClass,
+        {
+          'gap-y-2': !shouldGroupWithNext,
+          'w-full': variant === MESSAGE_VARIANTS.EMAIL,
+        },
+      ]"
+      class="gap-x-3"
+      :style="{
+        gridTemplateAreas: gridTemplate,
+      }"
+    >
+      <div
+        v-if="!shouldGroupWithNext && shouldShowAvatar"
+        class="[grid-area:avatar] flex items-end"
+      >
+        <Avatar
+          :name="sender ? sender.name : ''"
+          :src="sender?.thumbnail"
+          :size="24"
+        />
+      </div>
+      <div
+        class="[grid-area:bubble]"
+        :class="{
+          'pl-9': ORIENTATION.RIGHT === orientation,
+        }"
+      >
+        <Component :is="componentToRender" v-bind="props" />
+      </div>
+      <MessageError
+        v-if="contentAttributes.externalError"
+        class="[grid-area:meta]"
+        :class="flexOrientationClass"
+        :error="contentAttributes.externalError"
+      />
+      <MessageMeta
+        v-else-if="!shouldGroupWithNext"
+        class="[grid-area:meta]"
+        :class="flexOrientationClass"
+        :sender="props.sender"
+        :status="props.status"
+        :private="props.private"
+        :is-my-message="isMyMessage"
+        :created-at="props.createdAt"
+      />
+    </div>
+  </div>
+</template>
diff --git a/app/javascript/dashboard/components-next/message/MessageError.vue b/app/javascript/dashboard/components-next/message/MessageError.vue
new file mode 100644
index 000000000..128ab0b06
--- /dev/null
+++ b/app/javascript/dashboard/components-next/message/MessageError.vue
@@ -0,0 +1,31 @@
+<script setup>
+import Icon from 'next/icon/Icon.vue';
+import { useI18n } from 'vue-i18n';
+
+defineProps({
+  error: { type: String, required: true },
+});
+
+const { t } = useI18n();
+</script>
+
+<template>
+  <div class="text-xs text-n-ruby-11 flex items-center gap-1.5">
+    <span>{{ t('CHAT_LIST.FAILED_TO_SEND') }}</span>
+    <div class="relative group">
+      <div
+        class="bg-n-alpha-2 rounded-md size-5 grid place-content-center cursor-pointer"
+      >
+        <Icon
+          icon="i-lucide-alert-triangle"
+          class="text-n-ruby-11 size-[14px]"
+        />
+      </div>
+      <div
+        class="absolute bg-n-alpha-3 px-4 py-3 border rounded-xl border-n-strong text-n-slate-12 bottom-6 w-52 right-0 text-xs backdrop-blur-[100px] shadow-[0px_0px_24px_0px_rgba(0,0,0,0.12)] opacity-0 invisible group-hover:opacity-100 group-hover:visible transition-all"
+      >
+        {{ error }}
+      </div>
+    </div>
+  </div>
+</template>
diff --git a/app/javascript/dashboard/components-next/message/MessageMeta.vue b/app/javascript/dashboard/components-next/message/MessageMeta.vue
new file mode 100644
index 000000000..237fb7c5b
--- /dev/null
+++ b/app/javascript/dashboard/components-next/message/MessageMeta.vue
@@ -0,0 +1,77 @@
+<script setup>
+import { computed } from 'vue';
+import { messageTimestamp } from 'shared/helpers/timeHelper';
+
+import MessageStatus from './MessageStatus.vue';
+import Icon from 'next/icon/Icon.vue';
+
+import { MESSAGE_STATUS } from './constants';
+
+/**
+ * @typedef {Object} Sender
+ * @property {Object} additional_attributes - Additional attributes of the sender
+ * @property {Object} custom_attributes - Custom attributes of the sender
+ * @property {string} email - Email of the sender
+ * @property {number} id - ID of the sender
+ * @property {string|null} identifier - Identifier of the sender
+ * @property {string} name - Name of the sender
+ * @property {string|null} phone_number - Phone number of the sender
+ * @property {string} thumbnail - Thumbnail URL of the sender
+ * @property {string} type - Type of sender
+ */
+
+/**
+ * @typedef {Object} Props
+ * @property {('sent'|'delivered'|'read'|'failed')} status - The delivery status of the message
+ * @property {boolean} [private=false] - Whether the message is private
+ * @property {isMyMessage} [private=false] - Whether the message is sent by the current user or not
+ * @property {number} createdAt - Timestamp when the message was created
+ * @property {Sender|null} [sender=null] - The sender information
+ */
+
+const props = defineProps({
+  sender: {
+    type: Object,
+    required: true,
+  },
+  status: {
+    type: String,
+    required: true,
+    validator: value => Object.values(MESSAGE_STATUS).includes(value),
+  },
+  private: {
+    type: Boolean,
+    default: false,
+  },
+  isMyMessage: {
+    type: Boolean,
+    default: false,
+  },
+  createdAt: {
+    type: Number,
+    required: true,
+  },
+});
+
+const readableTime = computed(() =>
+  messageTimestamp(props.createdAt, 'LLL d, h:mm a')
+);
+
+const showSender = computed(() => !props.isMyMessage && props.sender);
+</script>
+
+<template>
+  <div class="text-xs text-n-slate-11 flex items-center gap-1.5">
+    <div class="inline">
+      <span v-if="showSender" class="inline capitalize">{{ sender.name }}</span>
+      <span v-if="showSender && readableTime" class="inline"> • </span>
+      <span class="inline">{{ readableTime }}</span>
+    </div>
+    <Icon
+      v-if="props.private"
+      icon="i-lucide-lock-keyhole"
+      class="text-n-slate-10 size-3"
+    />
+    <MessageStatus v-if="props.isMyMessage" :status />
+  </div>
+</template>
diff --git a/app/javascript/dashboard/components-next/message/MessageStatus.vue b/app/javascript/dashboard/components-next/message/MessageStatus.vue
new file mode 100644
index 000000000..d8f996cf5
--- /dev/null
+++ b/app/javascript/dashboard/components-next/message/MessageStatus.vue
@@ -0,0 +1,93 @@
+<script setup>
+import { computed, ref } from 'vue';
+import { useIntervalFn } from '@vueuse/core';
+import { useI18n } from 'vue-i18n';
+import { MESSAGE_STATUS } from './constants';
+
+import Icon from 'next/icon/Icon.vue';
+
+const { status } = defineProps({
+  status: {
+    type: String,
+    required: true,
+    validator: value => Object.values(MESSAGE_STATUS).includes(value),
+  },
+});
+
+const { t } = useI18n();
+
+const progresIconSequence = [
+  'i-lucide-clock-1',
+  'i-lucide-clock-2',
+  'i-lucide-clock-3',
+  'i-lucide-clock-4',
+  'i-lucide-clock-5',
+  'i-lucide-clock-6',
+  'i-lucide-clock-7',
+  'i-lucide-clock-8',
+  'i-lucide-clock-9',
+  'i-lucide-clock-10',
+  'i-lucide-clock-11',
+  'i-lucide-clock-12',
+];
+
+const progessIcon = ref(progresIconSequence[0]);
+
+const rotateIcon = () => {
+  const currentIndex = progresIconSequence.indexOf(progessIcon.value);
+  const nextIndex = (currentIndex + 1) % progresIconSequence.length;
+  progessIcon.value = progresIconSequence[nextIndex];
+};
+
+useIntervalFn(rotateIcon, 500, {
+  immediate: status === MESSAGE_STATUS.PROGRESS,
+  immediateCallback: false,
+});
+
+const statusIcon = computed(() => {
+  const statusIconMap = {
+    [MESSAGE_STATUS.SENT]: 'i-lucide-check',
+    [MESSAGE_STATUS.DELIVERED]: 'i-lucide-check-check',
+    [MESSAGE_STATUS.READ]: 'i-lucide-check-check',
+  };
+
+  return statusIconMap[status];
+});
+
+const statusColor = computed(() => {
+  const statusIconMap = {
+    [MESSAGE_STATUS.SENT]: 'text-n-slate-10',
+    [MESSAGE_STATUS.DELIVERED]: 'text-n-slate-10',
+    [MESSAGE_STATUS.READ]: 'text-[#7EB6FF]',
+  };
+
+  return statusIconMap[status];
+});
+
+const tooltipText = computed(() => {
+  const statusTextMap = {
+    [MESSAGE_STATUS.SENT]: t('CHAT_LIST.SENT'),
+    [MESSAGE_STATUS.DELIVERED]: t('CHAT_LIST.DELIVERED'),
+    [MESSAGE_STATUS.READ]: t('CHAT_LIST.MESSAGE_READ'),
+    [MESSAGE_STATUS.PROGRESS]: t('CHAT_LIST.SENDING'),
+  };
+
+  return statusTextMap[status];
+});
+</script>
+
+<template>
+  <Icon
+    v-if="status === MESSAGE_STATUS.PROGRESS"
+    v-tooltip.top-start="tooltipText"
+    :icon="progessIcon"
+    class="text-n-slate-10"
+  />
+  <Icon
+    v-else
+    v-tooltip.top-start="tooltipText"
+    :icon="statusIcon"
+    :class="statusColor"
+    class="size-[14px]"
+  />
+</template>
diff --git a/app/javascript/dashboard/components-next/message/bubbles/Activity.vue b/app/javascript/dashboard/components-next/message/bubbles/Activity.vue
new file mode 100644
index 000000000..72fa1a3b9
--- /dev/null
+++ b/app/javascript/dashboard/components-next/message/bubbles/Activity.vue
@@ -0,0 +1,16 @@
+<script setup>
+import BaseBubble from './Base.vue';
+
+defineProps({
+  content: {
+    type: String,
+    required: true,
+  },
+});
+</script>
+
+<template>
+  <BaseBubble class="px-2 py-0.5" data-bubble-name="activity">
+    <span v-dompurify-html="content" />
+  </BaseBubble>
+</template>
diff --git a/app/javascript/dashboard/components-next/message/bubbles/Attachments.vue b/app/javascript/dashboard/components-next/message/bubbles/Attachments.vue
new file mode 100644
index 000000000..af3593d82
--- /dev/null
+++ b/app/javascript/dashboard/components-next/message/bubbles/Attachments.vue
@@ -0,0 +1,30 @@
+<script setup>
+import BaseBubble from 'next/message/bubbles/Base.vue';
+import AttachmentChips from 'next/message/chips/AttachmentChips.vue';
+
+/**
+ * @typedef {Object} Attachment
+ * @property {number} id - Unique identifier for the attachment
+ * @property {number} messageId - ID of the associated message
+ * @property {'image'|'audio'|'video'|'file'|'location'|'fallback'|'share'|'story_mention'|'contact'|'ig_reel'} fileType - Type of the attachment (file or image)
+ * @property {number} accountId - ID of the associated account
+ * @property {string|null} extension - File extension
+ * @property {string} dataUrl - URL to access the full attachment data
+ * @property {string} thumbUrl - URL to access the thumbnail version
+ * @property {number} fileSize - Size of the file in bytes
+ * @property {number|null} width - Width of the image if applicable
+ * @property {number|null} height - Height of the image if applicable
+ */
+defineProps({
+  attachments: {
+    type: Array,
+    default: () => [],
+  },
+});
+</script>
+
+<template>
+  <BaseBubble class="grid gap-2 bg-transparent" data-bubble-name="attachments">
+    <AttachmentChips :attachments="attachments" class="gap-1" />
+  </BaseBubble>
+</template>
diff --git a/app/javascript/dashboard/components-next/message/bubbles/Audio.vue b/app/javascript/dashboard/components-next/message/bubbles/Audio.vue
new file mode 100644
index 000000000..eed369abc
--- /dev/null
+++ b/app/javascript/dashboard/components-next/message/bubbles/Audio.vue
@@ -0,0 +1,44 @@
+<script setup>
+import { computed } from 'vue';
+import BaseBubble from './Base.vue';
+import AudioChip from 'next/message/chips/Audio.vue';
+
+/**
+ * @typedef {Object} Attachment
+ * @property {number} id - Unique identifier for the attachment
+ * @property {number} messageId - ID of the associated message
+ * @property {'image'|'audio'|'video'|'file'|'location'|'fallback'|'share'|'story_mention'|'contact'|'ig_reel'} fileType - Type of the attachment (file or image)
+ * @property {number} accountId - ID of the associated account
+ * @property {string|null} extension - File extension
+ * @property {string} dataUrl - URL to access the full attachment data
+ * @property {string} thumbUrl - URL to access the thumbnail version
+ * @property {number} fileSize - Size of the file in bytes
+ * @property {number|null} width - Width of the image if applicable
+ * @property {number|null} height - Height of the image if applicable
+ */
+
+/**
+ * @typedef {Object} Props
+ * @property {Attachment[]} [attachments=[]] - The attachments associated with the message
+ */
+
+const props = defineProps({
+  attachments: {
+    type: Array,
+    required: true,
+  },
+});
+
+const attachment = computed(() => {
+  return props.attachments[0];
+});
+</script>
+
+<template>
+  <BaseBubble class="bg-transparent" data-bubble-name="audio">
+    <AudioChip
+      :attachment="attachment"
+      class="p-2 text-n-slate-12 bg-n-alpha-3"
+    />
+  </BaseBubble>
+</template>
diff --git a/app/javascript/dashboard/components-next/message/bubbles/Base.vue b/app/javascript/dashboard/components-next/message/bubbles/Base.vue
new file mode 100644
index 000000000..a6530f743
--- /dev/null
+++ b/app/javascript/dashboard/components-next/message/bubbles/Base.vue
@@ -0,0 +1,90 @@
+<script setup>
+import { computed } from 'vue';
+
+import { emitter } from 'shared/helpers/mitt';
+import { useMessageContext } from '../provider.js';
+import { useI18n } from 'vue-i18n';
+
+import { BUS_EVENTS } from 'shared/constants/busEvents';
+import { MESSAGE_VARIANTS, ORIENTATION } from '../constants';
+
+const { variant, orientation, inReplyTo } = useMessageContext();
+const { t } = useI18n();
+
+const varaintBaseMap = {
+  [MESSAGE_VARIANTS.AGENT]: 'bg-n-solid-blue text-n-slate-12',
+  [MESSAGE_VARIANTS.PRIVATE]:
+    'bg-n-solid-amber text-n-amber-12 [&_.prosemirror-mention-node]:font-semibold',
+  [MESSAGE_VARIANTS.USER]: 'bg-n-slate-4 text-n-slate-12',
+  [MESSAGE_VARIANTS.ACTIVITY]: 'bg-n-alpha-1 text-n-slate-11 text-sm',
+  [MESSAGE_VARIANTS.BOT]: 'bg-n-solid-iris text-n-slate-12',
+  [MESSAGE_VARIANTS.TEMPLATE]: 'bg-n-solid-iris text-n-slate-12',
+  [MESSAGE_VARIANTS.ERROR]: 'bg-n-ruby-4 text-n-ruby-12',
+  [MESSAGE_VARIANTS.EMAIL]: 'bg-n-alpha-2 w-full',
+  [MESSAGE_VARIANTS.UNSUPPORTED]:
+    'bg-n-solid-amber/70 border border-dashed border-n-amber-12 text-n-amber-12',
+};
+
+const orientationMap = {
+  [ORIENTATION.LEFT]: 'rounded-xl rounded-bl-sm',
+  [ORIENTATION.RIGHT]: 'rounded-xl rounded-br-sm',
+  [ORIENTATION.CENTER]: 'rounded-md',
+};
+
+const messageClass = computed(() => {
+  const classToApply = [varaintBaseMap[variant.value]];
+
+  if (variant.value !== MESSAGE_VARIANTS.ACTIVITY) {
+    classToApply.push(orientationMap[orientation.value]);
+  } else {
+    classToApply.push('rounded-lg');
+  }
+
+  return classToApply;
+});
+
+const scrollToMessage = () => {
+  emitter.emit(BUS_EVENTS.SCROLL_TO_MESSAGE, {
+    messageId: this.message.id,
+  });
+};
+
+const previewMessage = computed(() => {
+  if (!inReplyTo) return '';
+
+  const { content, attachments } = inReplyTo;
+
+  if (content) return content;
+  if (attachments?.length) {
+    const firstAttachment = attachments[0];
+    const fileType = firstAttachment.fileType ?? firstAttachment.file_type;
+
+    return t(`CHAT_LIST.ATTACHMENTS.${fileType}.CONTENT`);
+  }
+
+  return t('CONVERSATION.REPLY_MESSAGE_NOT_FOUND');
+});
+</script>
+
+<template>
+  <div
+    class="text-sm min-w-32 break-words"
+    :class="[
+      messageClass,
+      {
+        'max-w-md': variant !== MESSAGE_VARIANTS.EMAIL,
+      },
+    ]"
+  >
+    <div
+      v-if="inReplyTo"
+      class="bg-n-alpha-black1 rounded-lg p-2"
+      @click="scrollToMessage"
+    >
+      <span class="line-clamp-2">
+        {{ previewMessage }}
+      </span>
+    </div>
+    <slot />
+  </div>
+</template>
diff --git a/app/javascript/dashboard/components-next/message/bubbles/BaseAttachment.vue b/app/javascript/dashboard/components-next/message/bubbles/BaseAttachment.vue
new file mode 100644
index 000000000..45880d521
--- /dev/null
+++ b/app/javascript/dashboard/components-next/message/bubbles/BaseAttachment.vue
@@ -0,0 +1,78 @@
+<script setup>
+import { computed } from 'vue';
+import { useI18n } from 'vue-i18n';
+import BaseBubble from './Base.vue';
+import Icon from 'next/icon/Icon.vue';
+
+const props = defineProps({
+  icon: { type: [String, Object], required: true },
+  iconBgColor: { type: String, default: 'bg-n-alpha-3' },
+  sender: { type: Object, default: () => ({}) },
+  senderTranslationKey: { type: String, required: true },
+  content: { type: String, required: true },
+  action: {
+    type: Object,
+    required: true,
+    validator: action => {
+      return action.label && (action.href || action.onClick);
+    },
+  },
+});
+
+const { t } = useI18n();
+
+const senderName = computed(() => {
+  return props.sender.name;
+});
+</script>
+
+<template>
+  <BaseBubble
+    class="overflow-hidden grid gap-4 min-w-64 p-0"
+    data-bubble-name="attachment"
+  >
+    <slot name="before" />
+    <div class="grid gap-3 px-3 pt-3 z-20">
+      <div
+        class="size-8 rounded-lg grid place-content-center"
+        :class="iconBgColor"
+      >
+        <slot name="icon">
+          <Icon :icon="icon" class="text-white size-4" />
+        </slot>
+      </div>
+      <div class="space-y-1">
+        <div v-if="senderName" class="text-n-slate-12 text-sm truncate">
+          {{
+            t(senderTranslationKey, {
+              sender: senderName,
+            })
+          }}
+        </div>
+        <slot>
+          <div v-if="content" class="truncate text-sm text-n-slate-11">
+            {{ content }}
+          </div>
+        </slot>
+      </div>
+    </div>
+    <div v-if="action" class="px-3 pb-3">
+      <a
+        v-if="action.href"
+        :href="action.href"
+        rel="noreferrer noopener nofollow"
+        target="_blank"
+        class="w-full block bg-n-solid-3 px-4 py-2 rounded-lg text-sm text-center"
+      >
+        {{ action.label }}
+      </a>
+      <button
+        v-else
+        class="w-full bg-n-solid-3 px-4 py-2 rounded-lg text-sm"
+        @click="action.onClick"
+      >
+        {{ action.label }}
+      </button>
+    </div>
+  </BaseBubble>
+</template>
diff --git a/app/javascript/dashboard/components-next/message/bubbles/Contact.vue b/app/javascript/dashboard/components-next/message/bubbles/Contact.vue
new file mode 100644
index 000000000..ce16e1b1e
--- /dev/null
+++ b/app/javascript/dashboard/components-next/message/bubbles/Contact.vue
@@ -0,0 +1,137 @@
+<script setup>
+import { computed } from 'vue';
+import { useAlert } from 'dashboard/composables';
+import { useStore } from 'dashboard/composables/store';
+import { useI18n } from 'vue-i18n';
+import BaseAttachmentBubble from './BaseAttachment.vue';
+
+import {
+  DuplicateContactException,
+  ExceptionWithMessage,
+} from 'shared/helpers/CustomErrors';
+
+/**
+ * @typedef {Object} Attachment
+ * @property {number} id - Unique identifier for the attachment
+ * @property {number} messageId - ID of the associated message
+ * @property {'image'|'audio'|'video'|'file'|'location'|'fallback'|'share'|'story_mention'|'contact'|'ig_reel'} fileType - Type of the attachment (file or image)
+ * @property {number} accountId - ID of the associated account
+ * @property {string|null} extension - File extension
+ * @property {string} dataUrl - URL to access the full attachment data
+ * @property {string} thumbUrl - URL to access the thumbnail version
+ * @property {number} fileSize - Size of the file in bytes
+ * @property {number|null} width - Width of the image if applicable
+ * @property {number|null} height - Height of the image if applicable
+ */
+
+/**
+ * @typedef {Object} Props
+ * @property {Attachment[]} [attachments=[]] - The attachments associated with the message
+ */
+
+const props = defineProps({
+  content: {
+    type: String,
+    required: true,
+  },
+  attachments: {
+    type: Array,
+    required: true,
+  },
+  sender: {
+    type: Object,
+    default: () => ({}),
+  },
+});
+
+const $store = useStore();
+const { t } = useI18n();
+
+const attachment = computed(() => {
+  return props.attachments[0];
+});
+
+const phoneNumber = computed(() => {
+  return attachment.value.fallbackTitle;
+});
+
+const formattedPhoneNumber = computed(() => {
+  return phoneNumber.value.replace(/\s|-|[A-Za-z]/g, '');
+});
+
+const rawPhoneNumber = computed(() => {
+  return phoneNumber.value.replace(/\D/g, '');
+});
+
+const name = computed(() => {
+  return props.content;
+});
+
+function getContactObject() {
+  const contactItem = {
+    name: name.value,
+    phone_number: `+${rawPhoneNumber.value}`,
+  };
+  return contactItem;
+}
+
+async function filterContactByNumber(searchCandidate) {
+  const query = {
+    attribute_key: 'phone_number',
+    filter_operator: 'equal_to',
+    values: [searchCandidate],
+    attribute_model: 'standard',
+    custom_attribute_type: '',
+  };
+
+  const queryPayload = { payload: [query] };
+  const contacts = await $store.dispatch('contacts/filter', {
+    queryPayload,
+    resetState: false,
+  });
+  return contacts.shift();
+}
+
+function openContactNewTab(contactId) {
+  const accountId = window.location.pathname.split('/')[3];
+  const url = `/app/accounts/${accountId}/contacts/${contactId}`;
+  window.open(url, '_blank');
+}
+
+async function addContact() {
+  try {
+    let contact = await filterContactByNumber(rawPhoneNumber);
+    if (!contact) {
+      contact = await $store.dispatch('contacts/create', getContactObject());
+      useAlert(t('CONTACT_FORM.SUCCESS_MESSAGE'));
+    }
+    openContactNewTab(contact.id);
+  } catch (error) {
+    if (error instanceof DuplicateContactException) {
+      if (error.data.includes('phone_number')) {
+        useAlert(t('CONTACT_FORM.FORM.PHONE_NUMBER.DUPLICATE'));
+      }
+    } else if (error instanceof ExceptionWithMessage) {
+      useAlert(error.data);
+    } else {
+      useAlert(t('CONTACT_FORM.ERROR_MESSAGE'));
+    }
+  }
+}
+
+const action = computed(() => ({
+  label: t('CONVERSATION.SAVE_CONTACT'),
+  onClick: addContact,
+}));
+</script>
+
+<template>
+  <BaseAttachmentBubble
+    icon="i-teenyicons-user-circle-solid"
+    icon-bg-color="bg-[#D6409F]"
+    :sender="sender"
+    sender-translation-key="CONVERSATION.SHARED_ATTACHMENT.CONTACT"
+    :content="phoneNumber"
+    :action="formattedPhoneNumber ? action : null"
+  />
+</template>
diff --git a/app/javascript/dashboard/components-next/message/bubbles/Dyte.vue b/app/javascript/dashboard/components-next/message/bubbles/Dyte.vue
new file mode 100644
index 000000000..63932c18d
--- /dev/null
+++ b/app/javascript/dashboard/components-next/message/bubbles/Dyte.vue
@@ -0,0 +1,109 @@
+<script setup>
+import { computed, ref } from 'vue';
+import DyteAPI from 'dashboard/api/integrations/dyte';
+import { buildDyteURL } from 'shared/helpers/IntegrationHelper';
+import { useCamelCase } from 'dashboard/composables/useTransformKeys';
+import { useAlert } from 'dashboard/composables';
+import { useI18n } from 'vue-i18n';
+import BaseAttachmentBubble from './BaseAttachment.vue';
+
+const props = defineProps({
+  contentAttributes: {
+    type: String,
+    required: true,
+  },
+  sender: {
+    type: Object,
+    default: () => ({}),
+  },
+});
+
+const { t } = useI18n();
+
+const meetingData = computed(() => {
+  return useCamelCase(props.contentAttributes.data);
+});
+
+const isLoading = ref(false);
+const dyteAuthToken = ref('');
+
+const meetingLink = computed(() => {
+  return buildDyteURL(meetingData.value.roomName, dyteAuthToken.value);
+});
+
+const joinTheCall = async () => {
+  isLoading.value = true;
+  try {
+    const { data: { authResponse: { authToken } = {} } = {} } =
+      await DyteAPI.addParticipantToMeeting(meetingData.value.messageId);
+    dyteAuthToken.value = authToken;
+  } catch (err) {
+    useAlert(t('INTEGRATION_SETTINGS.DYTE.JOIN_ERROR'));
+  } finally {
+    isLoading.value = false;
+  }
+};
+
+const leaveTheRoom = () => {
+  this.dyteAuthToken = '';
+};
+const action = computed(() => ({
+  label: t('INTEGRATION_SETTINGS.DYTE.CLICK_HERE_TO_JOIN'),
+  onClick: joinTheCall,
+}));
+</script>
+
+<template>
+  <BaseAttachmentBubble
+    icon="i-ph-video-camera-fill"
+    icon-bg-color="bg-[#2781F6]"
+    :sender="sender"
+    sender-translation-key="CONVERSATION.SHARED_ATTACHMENT.MEETING"
+    :action="action"
+  >
+    <div v-if="dyteAuthToken" class="video-call--container">
+      <iframe
+        :src="meetingLink"
+        allow="camera;microphone;fullscreen;display-capture;picture-in-picture;clipboard-write;"
+      />
+      <button
+        class="bg-n-solid-3 px-4 py-2 rounded-lg text-sm"
+        @click="leaveTheRoom"
+      >
+        {{ $t('INTEGRATION_SETTINGS.DYTE.LEAVE_THE_ROOM') }}
+      </button>
+    </div>
+    <div v-else>
+      {{ '' }}
+    </div>
+  </BaseAttachmentBubble>
+</template>
+
+<style lang="scss">
+.join-call-button {
+  margin: var(--space-small) 0;
+}
+
+.video-call--container {
+  position: fixed;
+  bottom: 0;
+  right: 0;
+  width: 100%;
+  height: 100%;
+  z-index: var(--z-index-high);
+  padding: var(--space-smaller);
+  background: var(--b-800);
+
+  iframe {
+    width: 100%;
+    height: 100%;
+    border: 0;
+  }
+
+  button {
+    position: absolute;
+    top: var(--space-smaller);
+    right: 10rem;
+  }
+}
+</style>
diff --git a/app/javascript/dashboard/components-next/message/bubbles/Email/EmailMeta.vue b/app/javascript/dashboard/components-next/message/bubbles/Email/EmailMeta.vue
new file mode 100644
index 000000000..0549a806d
--- /dev/null
+++ b/app/javascript/dashboard/components-next/message/bubbles/Email/EmailMeta.vue
@@ -0,0 +1,98 @@
+<script setup>
+import { computed } from 'vue';
+import { MESSAGE_STATUS } from '../../constants';
+
+const props = defineProps({
+  contentAttributes: {
+    type: Object,
+    default: () => ({}),
+  },
+  status: {
+    type: String,
+    required: true,
+    validator: value => Object.values(MESSAGE_STATUS).includes(value),
+  },
+  sender: {
+    type: Object,
+    default: () => ({}),
+  },
+});
+
+const hasError = computed(() => {
+  return props.status === MESSAGE_STATUS.FAILED;
+});
+
+const fromEmail = computed(() => {
+  return props.contentAttributes?.email?.from ?? [];
+});
+
+const toEmail = computed(() => {
+  return props.contentAttributes?.email?.to ?? [];
+});
+
+const ccEmail = computed(() => {
+  return (
+    props.contentAttributes?.ccEmails ??
+    props.contentAttributes?.email?.cc ??
+    []
+  );
+});
+
+const senderName = computed(() => {
+  return props.sender.name ?? '';
+});
+
+const bccEmail = computed(() => {
+  return (
+    props.contentAttributes?.bccEmails ??
+    props.contentAttributes?.email?.bcc ??
+    []
+  );
+});
+
+const subject = computed(() => {
+  return props.contentAttributes?.email?.subject ?? '';
+});
+
+const showMeta = computed(() => {
+  return (
+    fromEmail.value[0] ||
+    toEmail.value.length ||
+    ccEmail.value.length ||
+    bccEmail.value.length ||
+    subject.value
+  );
+});
+</script>
+
+<template>
+  <section
+    v-show="showMeta"
+    class="p-4 space-y-1 pr-9 border-b border-n-strong"
+    :class="hasError ? 'text-n-ruby-11' : 'text-n-slate-11'"
+  >
+    <template v-if="showMeta">
+      <div v-if="fromEmail[0]">
+        <span :class="hasError ? 'text-n-ruby-11' : 'text-n-slate-12'">
+          {{ senderName }}
+        </span>
+        &lt;{{ fromEmail[0] }}&gt;
+      </div>
+      <div v-if="toEmail.length">
+        {{ $t('EMAIL_HEADER.TO') }}: {{ toEmail.join(', ') }}
+      </div>
+      <div v-if="ccEmail.length">
+        {{ $t('EMAIL_HEADER.CC') }}:
+        {{ ccEmail.join(', ') }}
+      </div>
+      <div v-if="bccEmail.length">
+        {{ $t('EMAIL_HEADER.BCC') }}:
+        {{ bccEmail.join(', ') }}
+      </div>
+      <div v-if="subject">
+        {{ $t('EMAIL_HEADER.SUBJECT') }}:
+        {{ subject }}
+      </div>
+    </template>
+  </section>
+</template>
diff --git a/app/javascript/dashboard/components-next/message/bubbles/Email/Index.vue b/app/javascript/dashboard/components-next/message/bubbles/Email/Index.vue
new file mode 100644
index 000000000..ec32c1c37
--- /dev/null
+++ b/app/javascript/dashboard/components-next/message/bubbles/Email/Index.vue
@@ -0,0 +1,133 @@
+<script setup>
+import { computed, useTemplateRef, ref, onMounted } from 'vue';
+import { Letter } from 'vue-letter';
+
+import Icon from 'next/icon/Icon.vue';
+import { EmailQuoteExtractor } from './removeReply.js';
+import BaseBubble from 'next/message/bubbles/Base.vue';
+import FormattedContent from 'next/message/bubbles/Text/FormattedContent.vue';
+import AttachmentChips from 'next/message/chips/AttachmentChips.vue';
+
+import EmailMeta from './EmailMeta.vue';
+import { MESSAGE_STATUS, MESSAGE_TYPES } from '../../constants';
+
+const props = defineProps({
+  content: {
+    type: String,
+    required: true,
+  },
+  contentAttributes: {
+    type: Object,
+    default: () => ({}),
+  },
+  attachments: {
+    type: Array,
+    default: () => [],
+  },
+  status: {
+    type: String,
+    required: true,
+    validator: value => Object.values(MESSAGE_STATUS).includes(value),
+  },
+  sender: {
+    type: Object,
+    default: () => ({}),
+  },
+  messageType: {
+    type: Number,
+    required: true,
+  },
+});
+
+const isExpandable = ref(false);
+const isExpanded = ref(false);
+const showQuotedMessage = ref(false);
+const contentContainer = useTemplateRef('contentContainer');
+
+onMounted(() => {
+  isExpandable.value = contentContainer.value.scrollHeight > 400;
+});
+
+const isOutgoing = computed(() => {
+  return props.messageType === MESSAGE_TYPES.OUTGOING;
+});
+
+const fullHTML = computed(() => {
+  return props.contentAttributes?.email?.htmlContent?.full ?? props.content;
+});
+
+const unquotedHTML = computed(() => {
+  return EmailQuoteExtractor.extractQuotes(fullHTML.value);
+});
+
+const hasQuotedMessage = computed(() => {
+  return EmailQuoteExtractor.hasQuotes(fullHTML.value);
+});
+
+const textToShow = computed(() => {
+  const text =
+    props.contentAttributes?.email?.textContent?.full ?? props.content;
+  return text.replace(/\n/g, '<br>');
+});
+</script>
+
+<template>
+  <BaseBubble class="w-full overflow-hidden" data-bubble-name="email">
+    <EmailMeta :status :sender :content-attributes />
+    <section
+      ref="contentContainer"
+      class="p-4"
+      :class="{
+        'max-h-[400px] overflow-hidden relative': !isExpanded && isExpandable,
+      }"
+    >
+      <div
+        v-if="isExpandable && !isExpanded"
+        class="absolute left-0 right-0 bottom-0 h-40 p-8 flex items-end bg-gradient-to-t dark:from-[#24252b] from-[#F5F5F6] dark:via-[rgba(36,37,43,0.5)] via-[rgba(245,245,246,0.50)] dark:to-transparent to-[rgba(245,245,246,0.00)]"
+      >
+        <button
+          class="text-n-slate-12 py-2 px-8 mx-auto text-center flex items-center gap-2"
+          @click="isExpanded = true"
+        >
+          <Icon icon="i-lucide-maximize-2" />
+          {{ $t('EMAIL_HEADER.EXPAND') }}
+        </button>
+      </div>
+      <FormattedContent v-if="isOutgoing && content" :content="content" />
+      <template v-else>
+        <Letter
+          v-if="showQuotedMessage"
+          class-name="prose prose-email !max-w-none"
+          :html="fullHTML"
+          :text="textToShow"
+        />
+        <Letter
+          v-else
+          class-name="prose prose-email !max-w-none"
+          :html="unquotedHTML"
+          :text="textToShow"
+        />
+      </template>
+      <button
+        v-if="hasQuotedMessage"
+        class="text-n-slate-11 px-1 leading-none text-sm bg-n-alpha-black2 text-center flex items-center gap-1 mt-2"
+        @click="showQuotedMessage = !showQuotedMessage"
+      >
+        <template v-if="showQuotedMessage">
+          {{ $t('CHAT_LIST.HIDE_QUOTED_TEXT') }}
+        </template>
+        <template v-else>
+          {{ $t('CHAT_LIST.SHOW_QUOTED_TEXT') }}
+        </template>
+        <Icon
+          :icon="
+            showQuotedMessage ? 'i-lucide-chevron-up' : 'i-lucide-chevron-down'
+          "
+        />
+      </button>
+    </section>
+    <section v-if="attachments.length" class="px-4 pb-4 space-y-2">
+      <AttachmentChips :attachments="attachments" class="gap-1" />
+    </section>
+  </BaseBubble>
+</template>
diff --git a/app/javascript/dashboard/components-next/message/bubbles/Email/removeReply.js b/app/javascript/dashboard/components-next/message/bubbles/Email/removeReply.js
new file mode 100644
index 000000000..50b0c9df9
--- /dev/null
+++ b/app/javascript/dashboard/components-next/message/bubbles/Email/removeReply.js
@@ -0,0 +1,126 @@
+// Quote detection strategies
+const QUOTE_INDICATORS = [
+  '.gmail_quote_container',
+  '.gmail_quote',
+  '.OutlookQuote',
+  '.email-quote',
+  '.quoted-text',
+  '.quote',
+  '[class*="quote"]',
+  '[class*="Quote"]',
+];
+
+// Regex patterns for quote identification
+const QUOTE_PATTERNS = [
+  /On .* wrote:/i,
+  /-----Original Message-----/i,
+  /Sent: /i,
+  /From: /i,
+];
+
+export class EmailQuoteExtractor {
+  /**
+   * Remove quotes from email HTML and return cleaned HTML
+   * @param {string} htmlContent - Full HTML content of the email
+   * @returns {string} HTML content with quotes removed
+   */
+  static extractQuotes(htmlContent) {
+    // Create a temporary DOM element to parse HTML
+    const tempDiv = document.createElement('div');
+    tempDiv.innerHTML = htmlContent;
+
+    // Remove elements matching class selectors
+    QUOTE_INDICATORS.forEach(selector => {
+      tempDiv.querySelectorAll(selector).forEach(el => {
+        el.remove();
+      });
+    });
+
+    // Remove text-based quotes
+    const textNodeQuotes = this.findTextNodeQuotes(tempDiv);
+    textNodeQuotes.forEach(el => {
+      el.remove();
+    });
+
+    return tempDiv.innerHTML;
+  }
+
+  /**
+   * Check if HTML content contains any quotes
+   * @param {string} htmlContent - Full HTML content of the email
+   * @returns {boolean} True if quotes are detected, false otherwise
+   */
+  static hasQuotes(htmlContent) {
+    const tempDiv = document.createElement('div');
+    tempDiv.innerHTML = htmlContent;
+
+    // Check for class-based quotes
+    // eslint-disable-next-line no-restricted-syntax
+    for (const selector of QUOTE_INDICATORS) {
+      if (tempDiv.querySelector(selector)) {
+        return true;
+      }
+    }
+
+    // Check for text-based quotes
+    const textNodeQuotes = this.findTextNodeQuotes(tempDiv);
+    return textNodeQuotes.length > 0;
+  }
+
+  /**
+   * Find text nodes that match quote patterns
+   * @param {Element} rootElement - Root element to search
+   * @returns {Element[]} Array of parent block elements containing quote-like text
+   */
+  static findTextNodeQuotes(rootElement) {
+    const quoteBlocks = [];
+    const treeWalker = document.createTreeWalker(
+      rootElement,
+      NodeFilter.SHOW_TEXT,
+      null,
+      false
+    );
+
+    for (
+      let currentNode = treeWalker.nextNode();
+      currentNode !== null;
+      currentNode = treeWalker.nextNode()
+    ) {
+      const isQuoteLike = QUOTE_PATTERNS.some(pattern =>
+        pattern.test(currentNode.textContent)
+      );
+
+      if (isQuoteLike) {
+        const parentBlock = this.findParentBlock(currentNode);
+        if (parentBlock && !quoteBlocks.includes(parentBlock)) {
+          quoteBlocks.push(parentBlock);
+        }
+      }
+    }
+
+    return quoteBlocks;
+  }
+
+  /**
+   * Find the closest block-level parent element by recursively traversing up the DOM tree.
+   * This method searches for common block-level elements like DIV, P, BLOCKQUOTE, and SECTION
+   * that contain the text node. It's used to identify and remove entire block-level elements
+   * that contain quote-like text, rather than just removing the text node itself. This ensures
+   * proper structural removal of quoted content while maintaining HTML integrity.
+   * @param {Node} node - Starting node to find parent
+   * @returns {Element|null} Block-level parent element
+   */
+  static findParentBlock(node) {
+    const blockElements = ['DIV', 'P', 'BLOCKQUOTE', 'SECTION'];
+    let current = node.parentElement;
+
+    while (current) {
+      if (blockElements.includes(current.tagName)) {
+        return current;
+      }
+      current = current.parentElement;
+    }
+
+    return null;
+  }
+}
diff --git a/app/javascript/dashboard/components-next/message/bubbles/File.vue b/app/javascript/dashboard/components-next/message/bubbles/File.vue
new file mode 100644
index 000000000..c58642f0f
--- /dev/null
+++ b/app/javascript/dashboard/components-next/message/bubbles/File.vue
@@ -0,0 +1,73 @@
+<script setup>
+import { computed } from 'vue';
+import { useI18n } from 'vue-i18n';
+
+import BaseAttachmentBubble from './BaseAttachment.vue';
+import FileIcon from 'next/icon/FileIcon.vue';
+
+/**
+ * @typedef {Object} Attachment
+ * @property {number} id - Unique identifier for the attachment
+ * @property {number} messageId - ID of the associated message
+ * @property {'image'|'audio'|'video'|'file'|'location'|'fallback'|'share'|'story_mention'|'contact'|'ig_reel'} fileType - Type of the attachment (file or image)
+ * @property {number} accountId - ID of the associated account
+ * @property {string|null} extension - File extension
+ * @property {string} dataUrl - URL to access the full attachment data
+ * @property {string} thumbUrl - URL to access the thumbnail version
+ * @property {number} fileSize - Size of the file in bytes
+ * @property {number|null} width - Width of the image if applicable
+ * @property {number|null} height - Height of the image if applicable
+ */
+
+/**
+ * @typedef {Object} Props
+ * @property {Attachment[]} [attachments=[]] - The attachments associated with the message
+ */
+
+const props = defineProps({
+  attachments: {
+    type: Array,
+    required: true,
+  },
+  sender: {
+    type: Object,
+    default: () => ({}),
+  },
+});
+
+const { t } = useI18n();
+
+const url = computed(() => {
+  return props.attachments[0].dataUrl;
+});
+
+const fileName = computed(() => {
+  if (url.value) {
+    const filename = url.value.substring(url.value.lastIndexOf('/') + 1);
+    return filename || t('CONVERSATION.UNKNOWN_FILE_TYPE');
+  }
+  return t('CONVERSATION.UNKNOWN_FILE_TYPE');
+});
+
+const fileType = computed(() => {
+  return fileName.value.split('.').pop();
+});
+</script>
+
+<template>
+  <BaseAttachmentBubble
+    icon="i-teenyicons-user-circle-solid"
+    icon-bg-color="bg-n-alpha-3 dark:bg-n-alpha-white"
+    :sender="sender"
+    sender-translation-key="CONVERSATION.SHARED_ATTACHMENT.FILE"
+    :content="decodeURI(fileName)"
+    :action="{
+      href: url,
+      label: $t('CONVERSATION.DOWNLOAD'),
+    }"
+  >
+    <template #icon>
+      <FileIcon :file-type="fileType" class="size-4" />
+    </template>
+  </BaseAttachmentBubble>
+</template>
diff --git a/app/javascript/dashboard/components-next/message/bubbles/Image.vue b/app/javascript/dashboard/components-next/message/bubbles/Image.vue
new file mode 100644
index 000000000..9caa897fa
--- /dev/null
+++ b/app/javascript/dashboard/components-next/message/bubbles/Image.vue
@@ -0,0 +1,111 @@
+<script setup>
+import { ref, computed } from 'vue';
+import BaseBubble from './Base.vue';
+import Button from 'next/button/Button.vue';
+import Icon from 'next/icon/Icon.vue';
+import { useSnakeCase } from 'dashboard/composables/useTransformKeys';
+import { useMessageContext } from 'next/message/provider.js';
+import GalleryView from 'dashboard/components/widgets/conversation/components/GalleryView.vue';
+
+/**
+ * @typedef {Object} Attachment
+ * @property {number} id - Unique identifier for the attachment
+ * @property {number} messageId - ID of the associated message
+ * @property {'image'|'audio'|'video'|'file'|'location'|'fallback'|'share'|'story_mention'|'contact'|'ig_reel'} fileType - Type of the attachment (file or image)
+ * @property {number} accountId - ID of the associated account
+ * @property {string|null} extension - File extension
+ * @property {string} dataUrl - URL to access the full attachment data
+ * @property {string} thumbUrl - URL to access the thumbnail version
+ * @property {number} fileSize - Size of the file in bytes
+ * @property {number|null} width - Width of the image if applicable
+ * @property {number|null} height - Height of the image if applicable
+ */
+
+/**
+ * @typedef {Object} Props
+ * @property {Attachment[]} [attachments=[]] - The attachments associated with the message
+ */
+
+const props = defineProps({
+  attachments: {
+    type: Array,
+    required: true,
+  },
+});
+
+const emit = defineEmits(['error']);
+
+const attachment = computed(() => {
+  return props.attachments[0];
+});
+
+const hasError = ref(false);
+const showGallery = ref(false);
+const { filteredCurrentChatAttachments } = useMessageContext();
+
+const handleError = () => {
+  hasError.value = true;
+  emit('error');
+};
+
+const downloadAttachment = async () => {
+  const response = await fetch(attachment.value.dataUrl);
+  const blob = await response.blob();
+  const url = window.URL.createObjectURL(blob);
+  const a = document.createElement('a');
+  a.href = url;
+  a.download = `attachment${attachment.value.extension || ''}`;
+  document.body.appendChild(a);
+  a.click();
+  window.URL.revokeObjectURL(url);
+  document.body.removeChild(a);
+};
+</script>
+
+<template>
+  <BaseBubble
+    class="overflow-hidden relative group border-[4px] border-n-weak"
+    data-bubble-name="image"
+    @click="showGallery = true"
+  >
+    <div
+      v-if="hasError"
+      class="flex items-center gap-1 px-5 py-4 text-center rounded-lg bg-n-alpha-1"
+    >
+      <Icon icon="i-lucide-circle-off" class="text-n-slate-11" />
+      <p class="mb-0 text-n-slate-11">
+        {{ $t('COMPONENTS.MEDIA.IMAGE_UNAVAILABLE') }}
+      </p>
+    </div>
+    <template v-else>
+      <img
+        :src="attachment.dataUrl"
+        :width="attachment.width"
+        :height="attachment.height"
+        @click="onClick"
+        @error="handleError"
+      />
+      <div
+        class="inset-0 p-2 absolute bg-gradient-to-tl from-n-slate-12/30 dark:from-n-slate-1/50 via-transparent to-transparent hidden group-hover:flex items-end justify-end gap-1.5"
+      >
+        <Button xs solid slate icon="i-lucide-expand" class="opacity-60" />
+        <Button
+          xs
+          solid
+          slate
+          icon="i-lucide-download"
+          class="opacity-60"
+          @click="downloadAttachment"
+        />
+      </div>
+    </template>
+  </BaseBubble>
+  <GalleryView
+    v-if="showGallery"
+    v-model:show="showGallery"
+    :attachment="useSnakeCase(attachment)"
+    :all-attachments="filteredCurrentChatAttachments"
+    @error="handleError"
+    @close="() => (showGallery = false)"
+  />
+</template>
diff --git a/app/javascript/dashboard/components-next/message/bubbles/InstagramStory.vue b/app/javascript/dashboard/components-next/message/bubbles/InstagramStory.vue
new file mode 100644
index 000000000..a3741d704
--- /dev/null
+++ b/app/javascript/dashboard/components-next/message/bubbles/InstagramStory.vue
@@ -0,0 +1,89 @@
+<script setup>
+import { ref, computed } from 'vue';
+import { useMessageContext } from '../provider.js';
+import Icon from 'next/icon/Icon.vue';
+import BaseBubble from 'next/message/bubbles/Base.vue';
+
+import MessageFormatter from 'shared/helpers/MessageFormatter.js';
+import { MESSAGE_VARIANTS } from '../constants';
+
+/**
+ * @typedef {Object} Attachment
+ * @property {number} id - Unique identifier for the attachment
+ * @property {number} messageId - ID of the associated message
+ * @property {'image'|'audio'|'video'|'file'|'location'|'fallback'|'share'|'story_mention'|'contact'|'ig_reel'} fileType - Type of the attachment (file or image)
+ * @property {number} accountId - ID of the associated account
+ * @property {string|null} extension - File extension
+ * @property {string} dataUrl - URL to access the full attachment data
+ * @property {string} thumbUrl - URL to access the thumbnail version
+ * @property {number} fileSize - Size of the file in bytes
+ * @property {number|null} width - Width of the image if applicable
+ * @property {number|null} height - Height of the image if applicable
+ */
+const props = defineProps({
+  content: {
+    type: String,
+    required: true,
+  },
+  attachments: {
+    type: Array,
+    default: () => [],
+  },
+});
+
+const emit = defineEmits(['error']);
+
+const attachment = computed(() => {
+  return props.attachments[0];
+});
+
+const { variant } = useMessageContext();
+const hasImgStoryError = ref(false);
+const hasVideoStoryError = ref(false);
+
+const formattedContent = computed(() => {
+  if (variant.value === MESSAGE_VARIANTS.ACTIVITY) {
+    return props.content;
+  }
+
+  return new MessageFormatter(props.content).formattedMessage;
+});
+
+const onImageLoadError = () => {
+  hasImgStoryError.value = true;
+  emit('error');
+};
+
+const onVideoLoadError = () => {
+  hasVideoStoryError.value = true;
+  emit('error');
+};
+</script>
+
+<template>
+  <BaseBubble class="p-3 overflow-hidden" data-bubble-name="ig-story">
+    <div v-if="content" class="mb-2" v-html="formattedContent" />
+    <img
+      v-if="!hasImgStoryError"
+      class="rounded-lg max-w-80"
+      :src="attachment.dataUrl"
+      @error="onImageLoadError"
+    />
+    <video
+      v-else-if="!hasVideoStoryError"
+      class="rounded-lg max-w-80"
+      controls
+      :src="attachment.dataUrl"
+      @error="onVideoLoadError"
+    />
+    <div
+      v-else
+      class="flex items-center gap-1 px-5 py-4 text-center rounded-lg bg-n-alpha-1"
+    >
+      <Icon icon="i-lucide-circle-off" class="text-n-slate-11" />
+      <p class="mb-0 text-n-slate-11">
+        {{ $t('COMPONENTS.FILE_BUBBLE.INSTAGRAM_STORY_UNAVAILABLE') }}
+      </p>
+    </div>
+  </BaseBubble>
+</template>
diff --git a/app/javascript/dashboard/components-next/message/bubbles/Location.vue b/app/javascript/dashboard/components-next/message/bubbles/Location.vue
new file mode 100644
index 000000000..5266f3a81
--- /dev/null
+++ b/app/javascript/dashboard/components-next/message/bubbles/Location.vue
@@ -0,0 +1,108 @@
+<script setup>
+import { computed, onMounted, nextTick, useTemplateRef } from 'vue';
+import BaseAttachmentBubble from './BaseAttachment.vue';
+import { useI18n } from 'vue-i18n';
+import maplibregl from 'maplibre-gl';
+
+/**
+ * @typedef {Object} Attachment
+ * @property {number} id - Unique identifier for the attachment
+ * @property {number} messageId - ID of the associated message
+ * @property {'image'|'audio'|'video'|'file'|'location'|'fallback'|'share'|'story_mention'|'contact'|'ig_reel'} fileType - Type of the attachment (file or image)
+ * @property {number} accountId - ID of the associated account
+ * @property {string|null} extension - File extension
+ * @property {string} dataUrl - URL to access the full attachment data
+ * @property {string} thumbUrl - URL to access the thumbnail version
+ * @property {number} fileSize - Size of the file in bytes
+ * @property {number|null} width - Width of the image if applicable
+ * @property {number|null} height - Height of the image if applicable
+ */
+
+/**
+ * @typedef {Object} Props
+ * @property {Attachment[]} [attachments=[]] - The attachments associated with the message
+ */
+
+const props = defineProps({
+  attachments: {
+    type: Array,
+    required: true,
+  },
+  sender: {
+    type: Object,
+    default: () => ({}),
+  },
+});
+
+const { t } = useI18n();
+
+const attachment = computed(() => {
+  return props.attachments[0];
+});
+
+const lat = computed(() => {
+  return attachment.value.coordinatesLat;
+});
+const long = computed(() => {
+  return attachment.value.coordinatesLong;
+});
+
+const title = computed(() => {
+  return attachment.value.fallbackTitle;
+});
+
+const mapUrl = computed(
+  () => `https://maps.google.com/?q=${lat.value},${long.value}`
+);
+
+const mapContainer = useTemplateRef('mapContainer');
+
+const setupMap = () => {
+  const map = new maplibregl.Map({
+    style: 'https://tiles.openfreemap.org/styles/positron',
+    center: [long.value, lat.value],
+    zoom: 9.5,
+    container: mapContainer.value,
+    attributionControl: false,
+    dragPan: false,
+    dragRotate: false,
+    scrollZoom: false,
+    touchZoom: false,
+    touchRotate: false,
+    keyboard: false,
+    doubleClickZoom: false,
+  });
+
+  return map;
+};
+
+onMounted(async () => {
+  await nextTick();
+  setupMap();
+});
+</script>
+
+<template>
+  <BaseAttachmentBubble
+    icon="i-ph-navigation-arrow-fill"
+    icon-bg-color="bg-[#0D9B8A]"
+    :sender="sender"
+    sender-translation-key="CONVERSATION.SHARED_ATTACHMENT.LOCATION"
+    :content="title"
+    :action="{
+      label: t('COMPONENTS.LOCATION_BUBBLE.SEE_ON_MAP'),
+      href: mapUrl,
+    }"
+  >
+    <template #before>
+      <div
+        ref="mapContainer"
+        class="z-10 w-full max-w-md -mb-12 min-w-64 h-28"
+      />
+    </template>
+  </BaseAttachmentBubble>
+</template>
+
+<style>
+@import 'maplibre-gl/dist/maplibre-gl.css';
+</style>
diff --git a/app/javascript/dashboard/components-next/message/bubbles/Text/FormattedContent.vue b/app/javascript/dashboard/components-next/message/bubbles/Text/FormattedContent.vue
new file mode 100644
index 000000000..a2f247bbc
--- /dev/null
+++ b/app/javascript/dashboard/components-next/message/bubbles/Text/FormattedContent.vue
@@ -0,0 +1,31 @@
+<script setup>
+import { computed } from 'vue';
+import { useMessageContext } from '../../provider.js';
+
+import MessageFormatter from 'shared/helpers/MessageFormatter.js';
+import { MESSAGE_VARIANTS } from '../../constants';
+
+const props = defineProps({
+  content: {
+    type: String,
+    required: true,
+  },
+});
+
+const { variant } = useMessageContext();
+
+const formattedContent = computed(() => {
+  if (variant.value === MESSAGE_VARIANTS.ACTIVITY) {
+    return props.content;
+  }
+
+  return new MessageFormatter(props.content).formattedMessage;
+});
+</script>
+
+<template>
+  <span
+    v-dompurify-html="formattedContent"
+    class="[&>p:last-child]:mb-0 [&>ul]:list-inside"
+  />
+</template>
diff --git a/app/javascript/dashboard/components-next/message/bubbles/Text/Index.vue b/app/javascript/dashboard/components-next/message/bubbles/Text/Index.vue
new file mode 100644
index 000000000..dc573760e
--- /dev/null
+++ b/app/javascript/dashboard/components-next/message/bubbles/Text/Index.vue
@@ -0,0 +1,65 @@
+<script setup>
+import { computed } from 'vue';
+import BaseBubble from 'next/message/bubbles/Base.vue';
+import FormattedContent from './FormattedContent.vue';
+import AttachmentChips from 'next/message/chips/AttachmentChips.vue';
+import { MESSAGE_TYPES } from '../../constants';
+
+/**
+ * @typedef {Object} Attachment
+ * @property {number} id - Unique identifier for the attachment
+ * @property {number} messageId - ID of the associated message
+ * @property {'image'|'audio'|'video'|'file'|'location'|'fallback'|'share'|'story_mention'|'contact'|'ig_reel'} fileType - Type of the attachment (file or image)
+ * @property {number} accountId - ID of the associated account
+ * @property {string|null} extension - File extension
+ * @property {string} dataUrl - URL to access the full attachment data
+ * @property {string} thumbUrl - URL to access the thumbnail version
+ * @property {number} fileSize - Size of the file in bytes
+ * @property {number|null} width - Width of the image if applicable
+ * @property {number|null} height - Height of the image if applicable
+ */
+const props = defineProps({
+  content: {
+    type: String,
+    required: true,
+  },
+  attachments: {
+    type: Array,
+    default: () => [],
+  },
+  contentAttributes: {
+    type: Object,
+    default: () => ({}),
+  },
+  messageType: {
+    type: Number,
+    required: true,
+    validator: value => Object.values(MESSAGE_TYPES).includes(value),
+  },
+});
+
+const isTemplate = computed(() => {
+  return props.messageType === MESSAGE_TYPES.TEMPLATE;
+});
+</script>
+
+<template>
+  <BaseBubble class="flex flex-col gap-3 px-4 py-3" data-bubble-name="text">
+    <FormattedContent v-if="content" :content="content" />
+    <AttachmentChips :attachments="attachments" class="gap-2" />
+    <template v-if="isTemplate">
+      <div
+        v-if="contentAttributes.submittedEmail"
+        class="px-2 py-1 rounded-lg bg-n-alpha-3"
+      >
+        {{ contentAttributes.submittedEmail }}
+      </div>
+    </template>
+  </BaseBubble>
+</template>
+
+<style>
+p:last-child {
+  margin-bottom: 0;
+}
+</style>
diff --git a/app/javascript/dashboard/components-next/message/bubbles/Unsupported.vue b/app/javascript/dashboard/components-next/message/bubbles/Unsupported.vue
new file mode 100644
index 000000000..5268cb02c
--- /dev/null
+++ b/app/javascript/dashboard/components-next/message/bubbles/Unsupported.vue
@@ -0,0 +1,9 @@
+<script setup>
+import BaseBubble from './Base.vue';
+</script>
+
+<template>
+  <BaseBubble class="px-4 py-3 text-sm" data-bubble-name="unsupported">
+    {{ $t('CONVERSATION.UNSUPPORTED_MESSAGE') }}
+  </BaseBubble>
+</template>
diff --git a/app/javascript/dashboard/components-next/message/bubbles/Video.vue b/app/javascript/dashboard/components-next/message/bubbles/Video.vue
new file mode 100644
index 000000000..2d8586111
--- /dev/null
+++ b/app/javascript/dashboard/components-next/message/bubbles/Video.vue
@@ -0,0 +1,84 @@
+<script setup>
+import { ref, computed } from 'vue';
+import BaseBubble from './Base.vue';
+import Icon from 'next/icon/Icon.vue';
+import { useSnakeCase } from 'dashboard/composables/useTransformKeys';
+import { useMessageContext } from 'next/message/provider.js';
+import GalleryView from 'dashboard/components/widgets/conversation/components/GalleryView.vue';
+import { ATTACHMENT_TYPES } from '../constants';
+
+/**
+ * @typedef {Object} Attachment
+ * @property {number} id - Unique identifier for the attachment
+ * @property {number} messageId - ID of the associated message
+ * @property {'image'|'audio'|'video'|'file'|'location'|'fallback'|'share'|'story_mention'|'contact'|'ig_reel'} fileType - Type of the attachment (file or image)
+ * @property {number} accountId - ID of the associated account
+ * @property {string|null} extension - File extension
+ * @property {string} dataUrl - URL to access the full attachment data
+ * @property {string} thumbUrl - URL to access the thumbnail version
+ * @property {number} fileSize - Size of the file in bytes
+ * @property {number|null} width - Width of the image if applicable
+ * @property {number|null} height - Height of the image if applicable
+ */
+
+/**
+ * @typedef {Object} Props
+ * @property {Attachment[]} [attachments=[]] - The attachments associated with the message
+ */
+
+const props = defineProps({
+  attachments: {
+    type: Array,
+    required: true,
+  },
+});
+const emit = defineEmits(['error']);
+const hasError = ref(false);
+const showGallery = ref(false);
+const { filteredCurrentChatAttachments } = useMessageContext();
+
+const handleError = () => {
+  hasError.value = true;
+  emit('error');
+};
+
+const attachment = computed(() => {
+  return props.attachments[0];
+});
+
+const isReel = computed(() => {
+  return attachment.value.fileType === ATTACHMENT_TYPES.IG_REEL;
+});
+</script>
+
+<template>
+  <BaseBubble
+    class="overflow-hidden relative group border-[4px] border-n-weak"
+    data-bubble-name="video"
+    @click="showGallery = true"
+  >
+    <div
+      v-if="isReel"
+      class="absolute p-2 flex items-start justify-end size-12 bg-gradient-to-bl from-n-alpha-black1 to-transparent right-0"
+    >
+      <Icon icon="i-lucide-instagram" class="text-white" />
+    </div>
+    <video
+      controls
+      :src="attachment.dataUrl"
+      :class="{
+        'max-w-48': isReel,
+        'max-w-full': !isReel,
+      }"
+      @error="handleError"
+    />
+  </BaseBubble>
+  <GalleryView
+    v-if="showGallery"
+    v-model:show="showGallery"
+    :attachment="useSnakeCase(attachment)"
+    :all-attachments="filteredCurrentChatAttachments"
+    @error="onError"
+    @close="() => (showGallery = false)"
+  />
+</template>
diff --git a/app/javascript/dashboard/components-next/message/chips/AttachmentChips.vue b/app/javascript/dashboard/components-next/message/chips/AttachmentChips.vue
new file mode 100644
index 000000000..4fd1d6428
--- /dev/null
+++ b/app/javascript/dashboard/components-next/message/chips/AttachmentChips.vue
@@ -0,0 +1,106 @@
+<script setup>
+import { computed, defineOptions, useAttrs } from 'vue';
+
+import ImageChip from 'next/message/chips/Image.vue';
+import VideoChip from 'next/message/chips/Video.vue';
+import AudioChip from 'next/message/chips/Audio.vue';
+import FileChip from 'next/message/chips/File.vue';
+import { useMessageContext } from '../provider.js';
+
+import { ATTACHMENT_TYPES } from '../constants';
+
+/**
+ * @typedef {Object} Attachment
+ * @property {number} id - Unique identifier for the attachment
+ * @property {number} messageId - ID of the associated message
+ * @property {'image'|'audio'|'video'|'file'|'location'|'fallback'|'share'|'story_mention'|'contact'|'ig_reel'} fileType - Type of the attachment (file or image)
+ * @property {number} accountId - ID of the associated account
+ * @property {string|null} extension - File extension
+ * @property {string} dataUrl - URL to access the full attachment data
+ * @property {string} thumbUrl - URL to access the thumbnail version
+ * @property {number} fileSize - Size of the file in bytes
+ * @property {number|null} width - Width of the image if applicable
+ * @property {number|null} height - Height of the image if applicable
+ */
+const props = defineProps({
+  attachments: {
+    type: Array,
+    default: () => [],
+  },
+});
+
+defineOptions({
+  inheritAttrs: false,
+});
+
+const attrs = useAttrs();
+const { orientation } = useMessageContext();
+
+const classToApply = computed(() => {
+  const baseClasses = [attrs.class, 'flex', 'flex-wrap'];
+
+  if (orientation.value === 'right') {
+    baseClasses.push('justify-end');
+  }
+
+  return baseClasses;
+});
+
+const allAttachments = computed(() => {
+  return Array.isArray(props.attachments) ? props.attachments : [];
+});
+
+const mediaAttachments = computed(() => {
+  const allowedTypes = [ATTACHMENT_TYPES.IMAGE, ATTACHMENT_TYPES.VIDEO];
+  const mediaTypes = allAttachments.value.filter(attachment =>
+    allowedTypes.includes(attachment.fileType)
+  );
+
+  return mediaTypes.sort(
+    (a, b) =>
+      allowedTypes.indexOf(a.fileType) - allowedTypes.indexOf(b.fileType)
+  );
+});
+
+const recordings = computed(() => {
+  return allAttachments.value.filter(
+    attachment => attachment.fileType === ATTACHMENT_TYPES.AUDIO
+  );
+});
+
+const files = computed(() => {
+  return allAttachments.value.filter(
+    attachment => attachment.fileType === ATTACHMENT_TYPES.FILE
+  );
+});
+</script>
+
+<template>
+  <div v-if="mediaAttachments.length" :class="classToApply">
+    <template v-for="attachment in mediaAttachments" :key="attachment.id">
+      <ImageChip
+        v-if="attachment.fileType === ATTACHMENT_TYPES.IMAGE"
+        :attachment="attachment"
+      />
+      <VideoChip
+        v-else-if="attachment.fileType === ATTACHMENT_TYPES.VIDEO"
+        :attachment="attachment"
+      />
+    </template>
+  </div>
+  <div v-if="recordings.length" :class="classToApply">
+    <div v-for="attachment in recordings" :key="attachment.id">
+      <AudioChip
+        class="bg-n-alpha-3 dark:bg-n-alpha-2 text-n-slate-12"
+        :attachment="attachment"
+      />
+    </div>
+  </div>
+  <div v-if="files.length" :class="classToApply">
+    <FileChip
+      v-for="attachment in files"
+      :key="attachment.id"
+      :attachment="attachment"
+    />
+  </div>
+</template>
diff --git a/app/javascript/dashboard/components-next/message/chips/Audio.vue b/app/javascript/dashboard/components-next/message/chips/Audio.vue
new file mode 100644
index 000000000..2388c80be
--- /dev/null
+++ b/app/javascript/dashboard/components-next/message/chips/Audio.vue
@@ -0,0 +1,133 @@
+<script setup>
+import { computed, useTemplateRef, ref } from 'vue';
+import Icon from 'next/icon/Icon.vue';
+import { timeStampAppendedURL } from 'dashboard/helper/URLHelper';
+
+const { attachment } = defineProps({
+  attachment: {
+    type: Object,
+    required: true,
+  },
+});
+
+defineOptions({
+  inheritAttrs: false,
+});
+
+const timeStampURL = computed(() => {
+  return timeStampAppendedURL(attachment.dataUrl);
+});
+
+const audioPlayer = useTemplateRef('audioPlayer');
+
+const isPlaying = ref(false);
+const isMuted = ref(false);
+const currentTime = ref(0);
+const duration = ref(0);
+
+const onLoadedMetadata = () => {
+  duration.value = audioPlayer.value.duration;
+};
+
+const formatTime = time => {
+  const minutes = Math.floor(time / 60);
+  const seconds = Math.floor(time % 60);
+  return `${minutes}:${seconds.toString().padStart(2, '0')}`;
+};
+
+const toggleMute = () => {
+  audioPlayer.value.muted = !audioPlayer.value.muted;
+  isMuted.value = audioPlayer.value.muted;
+};
+
+const onTimeUpdate = () => {
+  currentTime.value = audioPlayer.value.currentTime;
+};
+
+const seek = event => {
+  const time = Number(event.target.value);
+  audioPlayer.value.currentTime = time;
+  currentTime.value = time;
+};
+
+const playOrPause = () => {
+  if (isPlaying.value) {
+    audioPlayer.value.pause();
+    isPlaying.value = false;
+  } else {
+    audioPlayer.value.play();
+    isPlaying.value = true;
+  }
+};
+
+const onEnd = () => {
+  isPlaying.value = false;
+  currentTime.value = 0;
+};
+
+const downloadAudio = async () => {
+  const response = await fetch(timeStampURL.value);
+  const blob = await response.blob();
+  const url = window.URL.createObjectURL(blob);
+  const anchor = document.createElement('a');
+  anchor.href = url;
+  const filename = timeStampURL.value.split('/').pop().split('?')[0] || 'audio';
+  anchor.download = filename;
+  document.body.appendChild(anchor);
+  anchor.click();
+  window.URL.revokeObjectURL(url);
+  document.body.removeChild(anchor);
+};
+</script>
+
+<template>
+  <audio
+    ref="audioPlayer"
+    controls
+    class="hidden"
+    @loadedmetadata="onLoadedMetadata"
+    @timeupdate="onTimeUpdate"
+    @ended="onEnd"
+  >
+    <source :src="timeStampURL" />
+  </audio>
+  <div
+    v-bind="$attrs"
+    class="rounded-xl w-full gap-1 p-1.5 bg-n-alpha-white flex items-center border border-n-container shadow-[0px_2px_8px_0px_rgba(94,94,94,0.06)]"
+  >
+    <button class="p-0 border-0 size-8" @click="playOrPause">
+      <Icon
+        v-if="isPlaying"
+        class="size-8"
+        icon="i-teenyicons-pause-small-solid"
+      />
+      <Icon v-else class="size-8" icon="i-teenyicons-play-small-solid" />
+    </button>
+    <div class="tabular-nums text-xs">
+      {{ formatTime(currentTime) }} / {{ formatTime(duration) }}
+    </div>
+    <div class="flex items-center px-2">
+      <input
+        type="range"
+        min="0"
+        :max="duration"
+        :value="currentTime"
+        class="w-full h-1 bg-n-slate-12/40 rounded-lg appearance-none cursor-pointer accent-current"
+        @input="seek"
+      />
+    </div>
+    <button
+      class="p-0 border-0 size-8 grid place-content-center"
+      @click="toggleMute"
+    >
+      <Icon v-if="isMuted" class="size-4" icon="i-lucide-volume-off" />
+      <Icon v-else class="size-4" icon="i-lucide-volume-2" />
+    </button>
+    <button
+      class="p-0 border-0 size-8 grid place-content-center"
+      @click="downloadAudio"
+    >
+      <Icon class="size-4" icon="i-lucide-download" />
+    </button>
+  </div>
+</template>
diff --git a/app/javascript/dashboard/components-next/message/chips/File.vue b/app/javascript/dashboard/components-next/message/chips/File.vue
new file mode 100644
index 000000000..03d3b9c48
--- /dev/null
+++ b/app/javascript/dashboard/components-next/message/chips/File.vue
@@ -0,0 +1,72 @@
+<script setup>
+import { computed } from 'vue';
+import { useI18n } from 'vue-i18n';
+
+import FileIcon from 'next/icon/FileIcon.vue';
+import Icon from 'next/icon/Icon.vue';
+
+const { attachment } = defineProps({
+  attachment: {
+    type: Object,
+    required: true,
+  },
+});
+
+const { t } = useI18n();
+
+const fileName = computed(() => {
+  const url = attachment.dataUrl;
+  if (url) {
+    const filename = url.substring(url.lastIndexOf('/') + 1);
+    return filename || t('CONVERSATION.UNKNOWN_FILE_TYPE');
+  }
+  return t('CONVERSATION.UNKNOWN_FILE_TYPE');
+});
+
+const fileType = computed(() => {
+  return fileName.value.split('.').pop();
+});
+
+const textColorClass = computed(() => {
+  const colorMap = {
+    '7z': 'dark:text-[#EDEEF0] text-[#2F265F]',
+    csv: 'text-amber-12',
+    doc: 'dark:text-[#D6E1FF] text-[#1F2D5C]', // indigo-12
+    docx: 'dark:text-[#D6E1FF] text-[#1F2D5C]', // indigo-12
+    json: 'text-n-slate-12',
+    odt: 'dark:text-[#D6E1FF] text-[#1F2D5C]', // indigo-12
+    pdf: 'text-n-ruby-12',
+    ppt: 'dark:text-[#FFE0C2] text-[#582D1D]',
+    pptx: 'dark:text-[#FFE0C2] text-[#582D1D]',
+    rar: 'dark:text-[#EDEEF0] text-[#2F265F]',
+    rtf: 'dark:text-[#D6E1FF] text-[#1F2D5C]', // indigo-12
+    tar: 'dark:text-[#EDEEF0] text-[#2F265F]',
+    txt: 'text-n-slate-12',
+    xls: 'text-n-teal-12',
+    xlsx: 'text-n-teal-12',
+    zip: 'dark:text-[#EDEEF0] text-[#2F265F]',
+  };
+
+  return colorMap[fileType.value] || 'text-n-slate-12';
+});
+</script>
+
+<template>
+  <div
+    class="h-9 bg-n-alpha-white gap-2 items-center flex px-2 rounded-lg border border-n-strong"
+  >
+    <FileIcon class="flex-shrink-0" :file-type="fileType" />
+    <span class="mr-1 max-w-32 truncate" :class="textColorClass">
+      {{ fileName }}
+    </span>
+    <a
+      v-tooltip="t('CONVERSATION.DOWNLOAD')"
+      class="flex-shrink-0 h-9 grid place-content-center cursor-pointer text-n-slate-11"
+      :href="url"
+      rel="noreferrer noopener nofollow"
+      target="_blank"
+    >
+      <Icon icon="i-lucide-download" />
+    </a>
+  </div>
+</template>
diff --git a/app/javascript/dashboard/components-next/message/chips/Image.vue b/app/javascript/dashboard/components-next/message/chips/Image.vue
new file mode 100644
index 000000000..3a1ad1888
--- /dev/null
+++ b/app/javascript/dashboard/components-next/message/chips/Image.vue
@@ -0,0 +1,52 @@
+<script setup>
+import { ref } from 'vue';
+import Icon from 'next/icon/Icon.vue';
+import { useSnakeCase } from 'dashboard/composables/useTransformKeys';
+import { useMessageContext } from '../provider.js';
+
+import GalleryView from 'dashboard/components/widgets/conversation/components/GalleryView.vue';
+
+defineProps({
+  attachment: {
+    type: Object,
+    required: true,
+  },
+});
+const hasError = ref(false);
+const showGallery = ref(false);
+
+const { filteredCurrentChatAttachments } = useMessageContext();
+
+const handleError = () => {
+  hasError.value = true;
+};
+</script>
+
+<template>
+  <div
+    class="size-[72px] overflow-hidden contain-content rounded-xl cursor-pointer"
+    @click="showGallery = true"
+  >
+    <div
+      v-if="hasError"
+      class="flex flex-col items-center justify-center gap-1 text-xs text-center rounded-lg size-full bg-n-alpha-1 text-n-slate-11"
+    >
+      <Icon icon="i-lucide-circle-off" class="text-n-slate-11" />
+      {{ $t('COMPONENTS.MEDIA.LOADING_FAILED') }}
+    </div>
+    <img
+      v-else
+      class="object-cover w-full h-full"
+      :src="attachment.dataUrl"
+      @error="handleError"
+    />
+  </div>
+  <GalleryView
+    v-if="showGallery"
+    v-model:show="showGallery"
+    :attachment="useSnakeCase(attachment)"
+    :all-attachments="filteredCurrentChatAttachments"
+    @error="handleError"
+    @close="() => (showGallery = false)"
+  />
+</template>
diff --git a/app/javascript/dashboard/components-next/message/chips/Video.vue b/app/javascript/dashboard/components-next/message/chips/Video.vue
new file mode 100644
index 000000000..c9904b998
--- /dev/null
+++ b/app/javascript/dashboard/components-next/message/chips/Video.vue
@@ -0,0 +1,52 @@
+<script setup>
+import { ref } from 'vue';
+import Icon from 'next/icon/Icon.vue';
+import { useSnakeCase } from 'dashboard/composables/useTransformKeys';
+import { useMessageContext } from '../provider.js';
+import GalleryView from 'dashboard/components/widgets/conversation/components/GalleryView.vue';
+
+defineProps({
+  attachment: {
+    type: Object,
+    required: true,
+  },
+});
+
+const showGallery = ref(false);
+
+const { filteredCurrentChatAttachments } = useMessageContext();
+</script>
+
+<template>
+  <div
+    class="size-[72px] overflow-hidden contain-content rounded-xl cursor-pointer relative group"
+    @click="showGallery = true"
+  >
+    <video
+      :src="attachment.dataUrl"
+      class="w-full h-full object-cover"
+      muted
+      playsInline
+    />
+    <div
+      class="absolute w-full h-full inset-0 p-1 flex items-center justify-center"
+    >
+      <div
+        class="size-7 bg-n-slate-1/60 backdrop-blur-sm rounded-full overflow-hidden shadow-[0_5px_15px_rgba(0,0,0,0.4)]"
+      >
+        <Icon
+          icon="i-teenyicons-play-small-solid"
+          class="size-7 text-n-slate-12/80 backdrop-blur"
+        />
+      </div>
+    </div>
+  </div>
+  <GalleryView
+    v-if="showGallery"
+    v-model:show="showGallery"
+    :attachment="useSnakeCase(attachment)"
+    :all-attachments="filteredCurrentChatAttachments"
+    @error="onError"
+    @close="() => (showGallery = false)"
+  />
+</template>
diff --git a/app/javascript/dashboard/components-next/message/constants.js b/app/javascript/dashboard/components-next/message/constants.js
new file mode 100644
index 000000000..7a7cc47e0
--- /dev/null
+++ b/app/javascript/dashboard/components-next/message/constants.js
@@ -0,0 +1,72 @@
+export const MESSAGE_TYPES = {
+  INCOMING: 0,
+  OUTGOING: 1,
+  ACTIVITY: 2,
+  TEMPLATE: 3,
+};
+
+export const MESSAGE_VARIANTS = {
+  USER: 'user',
+  AGENT: 'agent',
+  ACTIVITY: 'activity',
+  PRIVATE: 'private',
+  BOT: 'bot',
+  ERROR: 'error',
+  TEMPLATE: 'template',
+  EMAIL: 'email',
+  UNSUPPORTED: 'unsupported',
+};
+
+export const SENDER_TYPES = {
+  CONTACT: 'Contact',
+  USER: 'User',
+};
+
+export const ORIENTATION = {
+  LEFT: 'left',
+  RIGHT: 'right',
+  CENTER: 'center',
+};
+
+export const MESSAGE_STATUS = {
+  SENT: 'sent',
+  DELIVERED: 'delivered',
+  READ: 'read',
+  FAILED: 'failed',
+  PROGRESS: 'progress',
+};
+
+export const ATTACHMENT_TYPES = {
+  IMAGE: 'image',
+  AUDIO: 'audio',
+  VIDEO: 'video',
+  FILE: 'file',
+  LOCATION: 'location',
+  FALLBACK: 'fallback',
+  SHARE: 'share',
+  STORY_MENTION: 'story_mention',
+  CONTACT: 'contact',
+  IG_REEL: 'ig_reel',
+};
+
+export const CONTENT_TYPES = {
+  TEXT: 'text',
+  INPUT_TEXT: 'input_text',
+  INPUT_TEXTAREA: 'input_textarea',
+  INPUT_EMAIL: 'input_email',
+  INPUT_SELECT: 'input_select',
+  CARDS: 'cards',
+  FORM: 'form',
+  ARTICLE: 'article',
+  INCOMING_EMAIL: 'incoming_email',
+  INPUT_CSAT: 'input_csat',
+  INTEGRATIONS: 'integrations',
+  STICKER: 'sticker',
+};
+
+export const MEDIA_TYPES = [
+  ATTACHMENT_TYPES.IMAGE,
+  ATTACHMENT_TYPES.VIDEO,
+  ATTACHMENT_TYPES.AUDIO,
+  ATTACHMENT_TYPES.IG_REEL,
+];
diff --git a/app/javascript/dashboard/components-next/message/fixtures/emailConversation.js b/app/javascript/dashboard/components-next/message/fixtures/emailConversation.js
new file mode 100644
index 000000000..8d75d107e
--- /dev/null
+++ b/app/javascript/dashboard/components-next/message/fixtures/emailConversation.js
@@ -0,0 +1,382 @@
+import camelcaseKeys from 'camelcase-keys';
+
+export default camelcaseKeys(
+  [
+    {
+      id: 60913,
+      content:
+        'Dear Sam,\n\nWe are looking for high-quality cotton fabric for our T-shirt production.\nPlease find attached a document with our specifications and requirements.\nCould you provide us with a quotation and lead time?\n\nLooking forward to your response.\n\nBest regards,\nAlex\nT-Shirt Co.',
+      inbox_id: 992,
+      conversation_id: 134,
+      message_type: 0,
+      content_type: 'incoming_email',
+      status: 'sent',
+      content_attributes: {
+        email: {
+          bcc: null,
+          cc: null,
+          content_type:
+            'multipart/mixed; boundary=00000000000098e88e0628704c8b',
+          date: '2024-12-04T17:13:53+05:30',
+          from: ['alex@paperlayer.test'],
+          html_content: {
+            full: '<div dir="ltr"><p>Dear Sam,</p><p>We are looking for high-quality cotton fabric for our T-shirt production. Please find attached a document with our specifications and requirements. Could you provide us with a quotation and lead time?</p><p>Looking forward to your response.</p><p>Best regards,<br>Alex<br>T-Shirt Co.</p></div>\n',
+            reply:
+              'Dear Sam,\n\nWe are looking for high-quality cotton fabric for our T-shirt production. Please find attached a document with our specifications and requirements. Could you provide us with a quotation and lead time?\n\nLooking forward to your response.\n\nBest regards,\nAlex\nT-Shirt Co.',
+            quoted:
+              'Dear Sam,\n\nWe are looking for high-quality cotton fabric for our T-shirt production. Please find attached a document with our specifications and requirements. Could you provide us with a quotation and lead time?\n\nLooking forward to your response.\n\nBest regards,\nAlex\nT-Shirt Co.',
+          },
+          in_reply_to: null,
+          message_id:
+            'CAM_Qp+-tdJ2Muy4XZmQfYKOPzsFwrH5H=6j=snsFZEDw@mail.gmail.com',
+          multipart: true,
+          number_of_attachments: 2,
+          subject: 'Inquiry and Quotation for Cotton Fabric',
+          text_content: {
+            full: 'Dear Sam,\n\nWe are looking for high-quality cotton fabric for our T-shirt production.\nPlease find attached a document with our specifications and requirements.\nCould you provide us with a quotation and lead time?\n\nLooking forward to your response.\n\nBest regards,\nAlex\nT-Shirt Co.\n',
+            reply:
+              'Dear Sam,\n\nWe are looking for high-quality cotton fabric for our T-shirt production.\nPlease find attached a document with our specifications and requirements.\nCould you provide us with a quotation and lead time?\n\nLooking forward to your response.\n\nBest regards,\nAlex\nT-Shirt Co.',
+            quoted:
+              'Dear Sam,\n\nWe are looking for high-quality cotton fabric for our T-shirt production.\nPlease find attached a document with our specifications and requirements.\nCould you provide us with a quotation and lead time?\n\nLooking forward to your response.\n\nBest regards,\nAlex\nT-Shirt Co.',
+          },
+          to: ['sam@cottonmart.test'],
+        },
+        cc_email: null,
+        bcc_email: null,
+      },
+      created_at: 1733312661,
+      private: false,
+      source_id: 'CAM_Qp+-tdJ2Muy4XZmQfYKOPzsFwrH5H=6j=snsFZEDw@mail.gmail.com',
+      sender: {
+        additional_attributes: {
+          source_id: 'email:CAM_Qp+8beyon41DA@mail.gmail.com',
+        },
+        custom_attributes: {},
+        email: 'alex@paperlayer.test',
+        id: 111256,
+        identifier: null,
+        name: 'Alex',
+        phone_number: null,
+        thumbnail: '',
+        type: 'contact',
+      },
+      attachments: [
+        {
+          id: 826,
+          message_id: 60913,
+          file_type: 'file',
+          account_id: 51,
+          extension: null,
+          data_url:
+            'https://staging.chatwoot.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBdFdKIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--10170e22f42401a9259e17eba6e59877127353d0/requirements.pdf',
+          thumb_url:
+            'https://staging.chatwoot.com/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBdFdKIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--10170e22f42401a9259e17eba6e59877127353d0/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdCam9UY21WemFYcGxYM1J2WDJacGJHeGJCMmtCK2pBPSIsImV4cCI6bnVsbCwicHVyIjoidmFyaWF0aW9uIn19--31a6ed995cc4ac2dd2fa023068ee23b23efa1efb/requirements.pdf',
+          file_size: 841909,
+          width: null,
+          height: null,
+        },
+        {
+          id: 18,
+          message_id: 5307,
+          file_type: 'file',
+          account_id: 2,
+          extension: null,
+          data_url:
+            'http://localhost:3000/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBaUVLIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--4f7e671db635b73d12ee004e87608bc098ef6b3b/quantity-requirements.xls',
+          thumb_url:
+            'http://localhost:3000/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBaUVLIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--4f7e671db635b73d12ee004e87608bc098ef6b3b/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdCam9UY21WemFYcGxYM1J2WDJacGJHeGJCMmtCK2pBPSIsImV4cCI6bnVsbCwicHVyIjoidmFyaWF0aW9uIn19--5c454d5f03daf1f9f4068cb242cf9885cc1815b6/all-files.zip',
+          file_size: 99844,
+          width: null,
+          height: null,
+        },
+      ],
+    },
+    {
+      id: 60914,
+      content:
+        'Dear Alex,\r\n\r\nThank you for your inquiry. Please find attached our quotation based on your requirements. Let us know if you need further details or wish to discuss specific customizations.\r\n\r\nBest regards,  \r\nSam  \r\nFabricMart',
+      account_id: 51,
+      inbox_id: 992,
+      conversation_id: 134,
+      message_type: 1,
+      created_at: 1733312726,
+      updated_at: '2024-12-04T11:45:34.451Z',
+      private: false,
+      status: 'sent',
+      source_id:
+        'conversation/758d1f24-dc76-4abc-9c41-255ed8974f8e/messages/60914@reply.chatwoot.dev',
+      content_type: 'text',
+      content_attributes: {
+        cc_emails: [],
+        bcc_emails: [],
+        to_emails: [],
+      },
+      sender_type: 'User',
+      sender_id: 1,
+      external_source_ids: {},
+      additional_attributes: {},
+      processed_message_content:
+        'Dear Alex,\r\n\r\nThank you for your inquiry. Please find attached our quotation based on your requirements. Let us know if you need further details or wish to discuss specific customizations.\r\n\r\nBest regards,  \r\nSam  \r\nFabricMart',
+      sentiment: {},
+      conversation: {
+        assignee_id: 110,
+        unread_count: 0,
+        last_activity_at: 1733312726,
+        contact_inbox: {
+          source_id: 'alex@paperlayer.test',
+        },
+      },
+      attachments: [
+        {
+          id: 827,
+          message_id: 60914,
+          file_type: 'file',
+          account_id: 51,
+          extension: null,
+          data_url:
+            'https://staging.chatwoot.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBdGFKIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--940f9c3df19ce042ef3447809c9c451cfa4e905b/quotation.pdf',
+          thumb_url:
+            'https://staging.chatwoot.com/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBdGFKIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--940f9c3df19ce042ef3447809c9c451cfa4e905b/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdCam9UY21WemFYcGxYM1J2WDJacGJHeGJCMmtCK2pBPSIsImV4cCI6bnVsbCwicHVyIjoidmFyaWF0aW9uIn19--31a6ed995cc4ac2dd2fa023068ee23b23efa1efb/quotation.pdf',
+          file_size: 841909,
+          width: null,
+          height: null,
+        },
+      ],
+      sender: {
+        id: 110,
+        name: 'Alex',
+        available_name: 'Alex',
+        avatar_url:
+          'https://staging.chatwoot.com/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBbktJIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--25806e8b52810484d3d6cb53af9e2a1c0cf1b43d/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdCem9MWm05eWJXRjBTU0lJY0c1bkJqb0dSVlE2RTNKbGMybDZaVjkwYjE5bWFXeHNXd2RwQWZvdyIsImV4cCI6bnVsbCwicHVyIjoidmFyaWF0aW9uIn19--988d66f5e450207265d5c21bb0edb3facb890a43/slick-deploy.png',
+        type: 'user',
+        availability_status: 'online',
+        thumbnail:
+          'https://staging.chatwoot.com/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBbktJIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--25806e8b52810484d3d6cb53af9e2a1c0cf1b43d/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdCem9MWm05eWJXRjBTU0lJY0c1bkJqb0dSVlE2RTNKbGMybDZaVjkwYjE5bWFXeHNXd2RwQWZvdyIsImV4cCI6bnVsbCwicHVyIjoidmFyaWF0aW9uIn19--988d66f5e450207265d5c21bb0edb3facb890a43/slick-deploy.png',
+      },
+    },
+    {
+      id: 60915,
+      content:
+        'Dear Sam,\n\nThank you for the quotation. Could you share images or samples of the\nfabric for us to review before proceeding?\n\nBest,\nAlex\n\nOn Wed, 4 Dec 2024 at 17:15, Sam from CottonMart <sam@cottonmart.test> wrote:\n\n> Dear Alex,\n>\n> Thank you for your inquiry. Please find attached our quotation based on\n> your requirements. Let us know if you need further details or wish to\n> discuss specific customizations.\n>\n> Best regards,\n> Sam\n> FabricMart\n> attachment [click here to view\n> <https://staging.chatwoot.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBdGFKIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--940f9c3df19ce042ef3447809c9c451cfa4e905b/quotation.pdf>]\n>',
+      account_id: 51,
+      inbox_id: 992,
+      conversation_id: 134,
+      message_type: 0,
+      created_at: 1733312835,
+      updated_at: '2024-12-04T11:47:15.876Z',
+      private: false,
+      status: 'sent',
+      source_id: 'CAM_Qp+_70EiYJ_nKMgJ6MZaD58Tq3E57QERcZgnd10g@mail.gmail.com',
+      content_type: 'incoming_email',
+      content_attributes: {
+        email: {
+          bcc: null,
+          cc: null,
+          content_type:
+            'multipart/alternative; boundary=0000000000007191be06287054c4',
+          date: '2024-12-04T17:16:07+05:30',
+          from: ['alex@paperlayer.test'],
+          html_content: {
+            full: '<div dir="ltr"><p>Dear Sam,</p><p>Thank you for the quotation. Could you share images or samples of the fabric for us to review before proceeding?</p><p>Best,<br>Alex</p></div><br><div class="gmail_quote gmail_quote_container"><div dir="ltr" class="gmail_attr">On Wed, 4 Dec 2024 at 17:15, Sam from CottonMart &lt;<a href="mailto:sam@cottonmart.test">sam@cottonmart.test</a>&gt; wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">  <p>Dear Alex,</p>\n<p>Thank you for your inquiry. Please find attached our quotation based on your requirements. Let us know if you need further details or wish to discuss specific customizations.</p>\n<p>Best regards,<br>\nSam<br>\nFabricMart</p>\n\n    attachment [<a href="https://staging.chatwoot.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBdGFKIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--940f9c3df19ce042ef3447809c9c451cfa4e905b/quotation.pdf" target="_blank">click here to view</a>]\n</blockquote></div>\n',
+            reply:
+              'Dear Sam,\n\nThank you for the quotation. Could you share images or samples of the fabric for us to review before proceeding?\n\nBest,\nAlex\n\nOn Wed, 4 Dec 2024 at 17:15, Sam from CottonMart <sam@cottonmart.test> wrote:\n>',
+            quoted:
+              'Dear Sam,\n\nThank you for the quotation. Could you share images or samples of the fabric for us to review before proceeding?\n\nBest,\nAlex',
+          },
+          in_reply_to:
+            'conversation/758d1f24-dc76-4abc-9c41-255ed8974f8e/messages/60914@reply.chatwoot.dev',
+          message_id:
+            'CAM_Qp+_70EiYJ_nKMgJ6MZaD58Tq3E57QERcZgnd10g@mail.gmail.com',
+          multipart: true,
+          number_of_attachments: 0,
+          subject: 'Re: Inquiry and Quotation for Cotton Fabric',
+          text_content: {
+            full: 'Dear Sam,\n\nThank you for the quotation. Could you share images or samples of the\nfabric for us to review before proceeding?\n\nBest,\nAlex\n\nOn Wed, 4 Dec 2024 at 17:15, Sam from CottonMart <sam@cottonmart.test>\nwrote:\n\n> Dear Alex,\n>\n> Thank you for your inquiry. Please find attached our quotation based on\n> your requirements. Let us know if you need further details or wish to\n> discuss specific customizations.\n>\n> Best regards,\n> Sam\n> FabricMart\n> attachment [click here to view\n> <https://staging.chatwoot.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBdGFKIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--940f9c3df19ce042ef3447809c9c451cfa4e905b/quotation.pdf>]\n>\n',
+            reply:
+              'Dear Sam,\n\nThank you for the quotation. Could you share images or samples of the\nfabric for us to review before proceeding?\n\nBest,\nAlex\n\nOn Wed, 4 Dec 2024 at 17:15, Sam from CottonMart <sam@cottonmart.test> wrote:\n\n> Dear Alex,\n>\n> Thank you for your inquiry. Please find attached our quotation based on\n> your requirements. Let us know if you need further details or wish to\n> discuss specific customizations.\n>\n> Best regards,\n> Sam\n> FabricMart\n> attachment [click here to view\n> <https://staging.chatwoot.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBdGFKIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--940f9c3df19ce042ef3447809c9c451cfa4e905b/quotation.pdf>]\n>',
+            quoted:
+              'Dear Sam,\n\nThank you for the quotation. Could you share images or samples of the\nfabric for us to review before proceeding?\n\nBest,\nAlex',
+          },
+          to: ['sam@cottonmart.test'],
+        },
+        cc_email: null,
+        bcc_email: null,
+      },
+      sender_type: 'Contact',
+      sender_id: 111256,
+      external_source_ids: {},
+      additional_attributes: {},
+      processed_message_content:
+        'Dear Sam,\n\nThank you for the quotation. Could you share images or samples of the\nfabric for us to review before proceeding?\n\nBest,\nAlex',
+      sentiment: {},
+      conversation: {
+        assignee_id: 110,
+        unread_count: 1,
+        last_activity_at: 1733312835,
+        contact_inbox: {
+          source_id: 'alex@paperlayer.test',
+        },
+      },
+      sender: {
+        additional_attributes: {
+          source_id: 'email:CAM_Qp+8beyon41DA@mail.gmail.com',
+        },
+        custom_attributes: {},
+        email: 'alex@paperlayer.test',
+        id: 111256,
+        identifier: null,
+        name: 'Alex',
+        phone_number: null,
+        thumbnail: '',
+        type: 'contact',
+      },
+    },
+    {
+      message_type: 1,
+      content_type: 'text',
+      source_id:
+        'conversation/758d1f24-dc76-4abc-9c41-255ed8974f8e/messages/60916@reply.chatwoot.dev',
+      processed_message_content:
+        "Dear Alex,\r\n\r\nPlease find attached images of our cotton fabric samples. Let us know if you'd like physical samples sent to you. \r\n\r\nWarm regards,  \r\nSam",
+      id: 60916,
+      content:
+        "Dear Alex,\r\n\r\nPlease find attached images of our cotton fabric samples. Let us know if you'd like physical samples sent to you. \r\n\r\nWarm regards,  \r\nSam",
+      account_id: 51,
+      inbox_id: 992,
+      conversation_id: 134,
+      created_at: 1733312866,
+      updated_at: '2024-12-04T11:47:53.564Z',
+      private: false,
+      status: 'sent',
+      content_attributes: {
+        cc_emails: [],
+        bcc_emails: [],
+        to_emails: [],
+      },
+      sender_type: 'User',
+      sender_id: 1,
+      external_source_ids: {},
+      additional_attributes: {},
+      sentiment: {},
+      conversation: {
+        assignee_id: 110,
+        unread_count: 0,
+        last_activity_at: 1733312866,
+        contact_inbox: {
+          source_id: 'alex@paperlayer.test',
+        },
+      },
+      attachments: [
+        {
+          id: 828,
+          message_id: 60916,
+          file_type: 'image',
+          account_id: 51,
+          extension: null,
+          data_url:
+            'https://staging.chatwoot.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBdGVKIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--62ee3b99421bfe7d8db85959ae99ab03a899f351/image.png',
+          thumb_url:
+            'https://staging.chatwoot.com/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBdGVKIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--62ee3b99421bfe7d8db85959ae99ab03a899f351/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdCem9MWm05eWJXRjBTU0lJY0c1bkJqb0dSVlE2RTNKbGMybDZaVjkwYjE5bWFXeHNXd2RwQWZvdyIsImV4cCI6bnVsbCwicHVyIjoidmFyaWF0aW9uIn19--988d66f5e450207265d5c21bb0edb3facb890a43/image.png',
+          file_size: 1617507,
+          width: 1600,
+          height: 900,
+        },
+      ],
+      sender: {
+        id: 110,
+        name: 'Alex',
+        available_name: 'Alex',
+        avatar_url:
+          'https://staging.chatwoot.com/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBbktJIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--25806e8b52810484d3d6cb53af9e2a1c0cf1b43d/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdCem9MWm05eWJXRjBTU0lJY0c1bkJqb0dSVlE2RTNKbGMybDZaVjkwYjE5bWFXeHNXd2RwQWZvdyIsImV4cCI6bnVsbCwicHVyIjoidmFyaWF0aW9uIn19--988d66f5e450207265d5c21bb0edb3facb890a43/slick-deploy.png',
+        type: 'user',
+        availability_status: 'online',
+        thumbnail:
+          'https://staging.chatwoot.com/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBbktJIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--25806e8b52810484d3d6cb53af9e2a1c0cf1b43d/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdCem9MWm05eWJXRjBTU0lJY0c1bkJqb0dSVlE2RTNKbGMybDZaVjkwYjE5bWFXeHNXd2RwQWZvdyIsImV4cCI6bnVsbCwicHVyIjoidmFyaWF0aW9uIn19--988d66f5e450207265d5c21bb0edb3facb890a43/slick-deploy.png',
+      },
+      previous_changes: {
+        updated_at: ['2024-12-04T11:47:46.879Z', '2024-12-04T11:47:53.564Z'],
+        source_id: [
+          null,
+          'conversation/758d1f24-dc76-4abc-9c41-255ed8974f8e/messages/60916@reply.chatwoot.dev',
+        ],
+      },
+    },
+    {
+      id: 60917,
+      content:
+        "Great we were looking for something in a different finish see image attached\n\n[image: image.png]\n\nLet me know if you have different finish options?\n\nBest Regards\n\nOn Wed, 4 Dec 2024 at 17:17, Sam from CottonMart <sam@cottonmart.test> wrote:\n\n> Dear Alex,\n>\n> Please find attached images of our cotton fabric samples. Let us know if\n> you'd like physical samples sent to you.\n>\n> Warm regards,\n> Sam\n> attachment [click here to view\n> <https://staging.chatwoot.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBdGVKIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--62ee3b99421bfe7d8db85959ae99ab03a899f351/image.png>]\n>",
+      account_id: 51,
+      inbox_id: 992,
+      conversation_id: 134,
+      message_type: 0,
+      created_at: 1733312969,
+      updated_at: '2024-12-04T11:49:29.337Z',
+      private: false,
+      status: 'sent',
+      source_id: 'CAM_Qp+8LuzLTWZXkecjzJAgmb9RAQGm+qTmg@mail.gmail.com',
+      content_type: 'incoming_email',
+      content_attributes: {
+        email: {
+          bcc: null,
+          cc: null,
+          content_type:
+            'multipart/related; boundary=0000000000007701030628705e31',
+          date: '2024-12-04T17:18:54+05:30',
+          from: ['alex@paperlayer.test'],
+          html_content: {
+            full: '<div dir="ltr">Great we were looking for something in a different finish see image attached<br><br><img src="https://staging.chatwoot.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBdGlKIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--408309fa40f1cfea87ee3320a062a5d16ce09d4e/image.png" alt="image.png" width="472" height="305"><br><div><br></div><div>Let me know if you have different finish options?<br><br>Best Regards</div></div><br><div class="gmail_quote gmail_quote_container"><div dir="ltr" class="gmail_attr">On Wed, 4 Dec 2024 at 17:17, Sam from CottonMart &lt;<a href="mailto:sam@cottonmart.test">sam@cottonmart.test</a>&gt; wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">  <p>Dear Alex,</p>\n<p>Please find attached images of our cotton fabric samples. Let us know if you&#39;d like physical samples sent to you.</p>\n<p>Warm regards,<br>\nSam</p>\n\n    attachment [<a href="https://staging.chatwoot.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBdGVKIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--62ee3b99421bfe7d8db85959ae99ab03a899f351/image.png" target="_blank">click here to view</a>]\n</blockquote></div>\n',
+            reply:
+              'Great we were looking for something in a different finish see image attached\n\n[image.png]\n\nLet me know if you have different finish options?\n\nBest Regards\n\nOn Wed, 4 Dec 2024 at 17:17, Sam from CottonMart <sam@cottonmart.test> wrote:\n>',
+            quoted:
+              'Great we were looking for something in a different finish see image attached\n\n[image.png]\n\nLet me know if you have different finish options?\n\nBest Regards',
+          },
+          in_reply_to:
+            'conversation/758d1f24-dc76-4abc-9c41-255ed8974f8e/messages/60916@reply.chatwoot.dev',
+          message_id: 'CAM_Qp+8LuzLTWZXkecjzJAgmb9RAQGm+qTmg@mail.gmail.com',
+          multipart: true,
+          number_of_attachments: 1,
+          subject: 'Re: Inquiry and Quotation for Cotton Fabric',
+          text_content: {
+            full: "Great we were looking for something in a different finish see image attached\n\n[image: image.png]\n\nLet me know if you have different finish options?\n\nBest Regards\n\nOn Wed, 4 Dec 2024 at 17:17, Sam from CottonMart <sam@cottonmart.test> wrote:\n\n> Dear Alex,\n>\n> Please find attached images of our cotton fabric samples. Let us know if\n> you'd like physical samples sent to you.\n>\n> Warm regards,\n> Sam\n> attachment [click here to view\n> <https://staging.chatwoot.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBdGVKIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--62ee3b99421bfe7d8db85959ae99ab03a899f351/image.png>]\n>",
+            reply:
+              "Great we were looking for something in a different finish see image attached\n\n[image: image.png]\n\nLet me know if you have different finish options?\n\nBest Regards\n\nOn Wed, 4 Dec 2024 at 17:17, Sam from CottonMart <sam@cottonmart.test> wrote:\n\n> Dear Alex,\n>\n> Please find attached images of our cotton fabric samples. Let us know if\n> you'd like physical samples sent to you.\n>\n> Warm regards,\n> Sam\n> attachment [click here to view\n> <https://staging.chatwoot.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBdGVKIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--62ee3b99421bfe7d8db85959ae99ab03a899f351/image.png>]\n>",
+            quoted:
+              'Great we were looking for something in a different finish see image attached\n\n[image: image.png]\n\nLet me know if you have different finish options?\n\nBest Regards',
+          },
+          to: ['sam@cottonmart.test'],
+        },
+        cc_email: null,
+        bcc_email: null,
+      },
+      sender_type: 'Contact',
+      sender_id: 111256,
+      external_source_ids: {},
+      additional_attributes: {},
+      processed_message_content:
+        'Great we were looking for something in a different finish see image attached\n\n[image: image.png]\n\nLet me know if you have different finish options?\n\nBest Regards',
+      sentiment: {},
+      conversation: {
+        assignee_id: 110,
+        unread_count: 1,
+        last_activity_at: 1733312969,
+        contact_inbox: {
+          source_id: 'alex@paperlayer.test',
+        },
+      },
+      sender: {
+        additional_attributes: {
+          source_id: 'email:CAM_Qp+8beyon41DA@mail.gmail.com',
+        },
+        custom_attributes: {},
+        email: 'alex@paperlayer.test',
+        id: 111256,
+        identifier: null,
+        name: 'Alex',
+        phone_number: null,
+        thumbnail: '',
+        type: 'contact',
+      },
+    },
+  ],
+  { deep: true }
+);
diff --git a/app/javascript/dashboard/components-next/message/fixtures/instagramConversation.js b/app/javascript/dashboard/components-next/message/fixtures/instagramConversation.js
new file mode 100644
index 000000000..2fbbf11d5
--- /dev/null
+++ b/app/javascript/dashboard/components-next/message/fixtures/instagramConversation.js
@@ -0,0 +1,1096 @@
+import camelcaseKeys from 'camelcase-keys';
+
+export default camelcaseKeys(
+  [
+    {
+      id: 25281804,
+      content: 'cwtestinglocal mentioned you in the story: ',
+      inbox_id: 27355,
+      conversation_id: 23731,
+      message_type: 0,
+      content_type: 'text',
+      status: 'sent',
+      content_attributes: {
+        story_sender: 'cwtestinglocal',
+        story_id: '17889220763812855',
+        image_type: 'story_mention',
+      },
+      created_at: 1692765935,
+      private: false,
+      source_id:
+        'aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDQ3NTU5OTYxMzk4OjM0MDI4MjM2Njg0MTcxMDMwMDk0OTEyODIyODExNDI0MDczNjkxMTozMTE5MjcwODk3OTU5MTM2NDg4NTg2OTU1NTEzOTczOTY0OAZDZD',
+      sender: {
+        additional_attributes: {
+          social_profiles: {
+            instagram: 'cwtestinglocal',
+          },
+        },
+        custom_attributes: {},
+        email: null,
+        id: 53375128,
+        identifier: null,
+        name: 'Jane Doe',
+        phone_number: null,
+        thumbnail: '',
+        type: 'contact',
+      },
+      attachments: [
+        {
+          id: 2053726,
+          message_id: 25281804,
+          file_type: 'image',
+          account_id: 1,
+          extension: null,
+          data_url:
+            'https://videos.pexels.com/video-files/7722989/7722989-uhd_1440_2560_25fps.mp4',
+          thumb_url:
+            'https://videos.pexels.com/video-files/7722989/7722989-uhd_1440_2560_25fps.mp4',
+          file_size: 376973,
+          width: 1179,
+          height: 2096,
+        },
+      ],
+    },
+    {
+      id: 25281804,
+      content: 'cwtestinglocal mentioned you in the story: ',
+      inbox_id: 27355,
+      conversation_id: 23731,
+      message_type: 0,
+      content_type: 'text',
+      status: 'sent',
+      content_attributes: {
+        story_sender: 'cwtestinglocal',
+        story_id: '17889220763812855',
+        image_type: 'story_mention',
+      },
+      created_at: 1692765935,
+      private: false,
+      source_id:
+        'aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDQ3NTU5OTYxMzk4OjM0MDI4MjM2Njg0MTcxMDMwMDk0OTEyODIyODExNDI0MDczNjkxMTozMTE5MjcwODk3OTU5MTM2NDg4NTg2OTU1NTEzOTczOTY0OAZDZD',
+      sender: {
+        additional_attributes: {
+          social_profiles: {
+            instagram: 'cwtestinglocal',
+          },
+        },
+        custom_attributes: {},
+        email: null,
+        id: 53375128,
+        identifier: null,
+        name: 'Jane Doe',
+        phone_number: null,
+        thumbnail: '',
+        type: 'contact',
+      },
+      attachments: [
+        {
+          id: 2053726,
+          message_id: 25281804,
+          file_type: 'image',
+          account_id: 1,
+          extension: null,
+          data_url:
+            'https://images.pexels.com/photos/2587370/pexels-photo-2587370.jpeg?auto=compress&cs=tinysrgb&w=1260&h=750&dpr=2',
+          thumb_url:
+            'https://images.pexels.com/photos/2587370/pexels-photo-2587370.jpeg?auto=compress&cs=tinysrgb&w=1260&h=750&dpr=2',
+          file_size: 376973,
+          width: 1179,
+          height: 2096,
+        },
+      ],
+    },
+    {
+      id: 25281804,
+      content: 'cwtestinglocal mentioned you in the story: ',
+      inbox_id: 27355,
+      conversation_id: 23731,
+      message_type: 0,
+      content_type: 'text',
+      status: 'sent',
+      content_attributes: {
+        story_sender: 'cwtestinglocal',
+        story_id: '17889220763812855',
+        image_type: 'story_mention',
+      },
+      created_at: 1692765935,
+      private: false,
+      source_id:
+        'aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDQ3NTU5OTYxMzk4OjM0MDI4MjM2Njg0MTcxMDMwMDk0OTEyODIyODExNDI0MDczNjkxMTozMTE5MjcwODk3OTU5MTM2NDg4NTg2OTU1NTEzOTczOTY0OAZDZD',
+      sender: {
+        additional_attributes: {
+          social_profiles: {
+            instagram: 'cwtestinglocal',
+          },
+        },
+        custom_attributes: {},
+        email: null,
+        id: 53375128,
+        identifier: null,
+        name: 'Jane Doe',
+        phone_number: null,
+        thumbnail: '',
+        type: 'contact',
+      },
+      attachments: [
+        {
+          id: 2053726,
+          message_id: 25281804,
+          file_type: 'image',
+          account_id: 1,
+          extension: null,
+          data_url: 'https://chatwoot.dev/definitely-broken-image',
+          thumb_url: 'https://chatwoot.dev/definitely-broken-image',
+          file_size: 376973,
+          width: 1179,
+          height: 2096,
+        },
+      ],
+    },
+    {
+      id: 26433202,
+      content: 'Hi, Jane here (testing)',
+      inbox_id: 27355,
+      conversation_id: 26942,
+      message_type: 0,
+      content_type: 'text',
+      status: 'sent',
+      content_attributes: {},
+      created_at: 1692765935,
+      private: false,
+      source_id:
+        'aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDQ3NTU5OTYxMzk4OjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTM2Nzg4MDM2MjUyNjUwNjozMTIyNjAxOTk2NDIwNjc5NDQ5NzE1NDMxNzMzMTQ2NDE5MgZDZD',
+      sender: {
+        additional_attributes: {
+          social_profiles: {
+            instagram: 'cwtestinglocal',
+          },
+        },
+        custom_attributes: {},
+        email: null,
+        id: 70222869,
+        identifier: null,
+        name: 'Jane Doe',
+        phone_number: null,
+        thumbnail: '',
+        type: 'contact',
+      },
+    },
+    {
+      id: 26433214,
+      content: 'Hey Jane, I am Jane',
+      inbox_id: 27355,
+      conversation_id: 26942,
+      message_type: 1,
+      content_type: 'text',
+      status: 'sent',
+      content_attributes: {},
+      created_at: 1692765959,
+      private: false,
+      source_id:
+        'aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDQ3NTU5OTYxMzk4OjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTM2Nzg4MDM2MjUyNjUwNjozMTIyNjAyMDQzOTQ5ODg4NzY4NTUxMTc5Mzk5MjUzMTk2OAZDZD',
+      sender: {
+        id: 1,
+        name: 'Jane Doe',
+        available_name: 'Jane Doe',
+        avatar_url:
+          'https://xsgames.co/randomusers/assets/avatars/pixel/22.jpg',
+        type: 'user',
+        availability_status: 'online',
+        thumbnail: 'https://xsgames.co/randomusers/assets/avatars/pixel/22.jpg',
+      },
+    },
+    {
+      id: 26433277,
+      content: 'Conversation was marked resolved by Jane Doe',
+      inbox_id: 27355,
+      conversation_id: 26942,
+      message_type: 2,
+      content_type: 'text',
+      status: 'sent',
+      content_attributes: {},
+      created_at: 1692766051,
+      private: false,
+      source_id: null,
+    },
+    {
+      id: 26434177,
+      content: 'Hi, it’s me again',
+      inbox_id: 27355,
+      conversation_id: 26942,
+      message_type: 0,
+      content_type: 'text',
+      status: 'sent',
+      content_attributes: {},
+      created_at: 1692767416,
+      private: false,
+      source_id:
+        'aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDQ3NTU5OTYxMzk4OjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTM2Nzg4MDM2MjUyNjUwNjozMTIyNjA0NzI5NjY0ODY1MDg1Nzg1MDAxMDk4MTEwNTY2NAZDZD',
+      sender: {
+        additional_attributes: {
+          social_profiles: {
+            instagram: 'cwtestinglocal',
+          },
+        },
+        custom_attributes: {},
+        email: null,
+        id: 70222869,
+        identifier: null,
+        name: 'Jane Doe',
+        phone_number: null,
+        thumbnail: '',
+        type: 'contact',
+      },
+    },
+    {
+      id: 26434185,
+      content: 'Hi',
+      inbox_id: 27355,
+      conversation_id: 26942,
+      message_type: 0,
+      content_type: 'text',
+      status: 'sent',
+      content_attributes: {},
+      created_at: 1692767429,
+      private: false,
+      source_id:
+        'aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDQ3NTU5OTYxMzk4OjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTM2Nzg4MDM2MjUyNjUwNjozMTIyNjA0NzUxNjQ1NDAzOTYwMTYwNDk5ODcyMzUzNDg0OAZDZD',
+      sender: {
+        additional_attributes: {
+          social_profiles: {
+            instagram: 'cwtestinglocal',
+          },
+        },
+        custom_attributes: {},
+        email: null,
+        id: 70222869,
+        identifier: null,
+        name: 'Jane Doe',
+        phone_number: null,
+        thumbnail: '',
+        type: 'contact',
+      },
+    },
+    {
+      id: 26434188,
+      content: 'It',
+      inbox_id: 27355,
+      conversation_id: 26942,
+      message_type: 0,
+      content_type: 'text',
+      status: 'sent',
+      content_attributes: {},
+      created_at: 1692767431,
+      private: false,
+      source_id:
+        'aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDQ3NTU5OTYxMzk4OjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTM2Nzg4MDM2MjUyNjUwNjozMTIyNjA0NzUyODEzODkyNjcyMDkxMTUwMzM4OTYyMjI3MgZDZD',
+      sender: {
+        additional_attributes: {
+          social_profiles: {
+            instagram: 'cwtestinglocal',
+          },
+        },
+        custom_attributes: {},
+        email: null,
+        id: 70222869,
+        identifier: null,
+        name: 'Jane Doe',
+        phone_number: null,
+        thumbnail: '',
+        type: 'contact',
+      },
+    },
+    {
+      id: 26434190,
+      content: 'Is',
+      inbox_id: 27355,
+      conversation_id: 26942,
+      message_type: 0,
+      content_type: 'text',
+      status: 'sent',
+      content_attributes: {},
+      created_at: 1692767432,
+      private: false,
+      source_id:
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+        unread_count: 0,
+        last_activity_at: 1733387681,
+        contact_inbox: {
+          source_id: '6448268745221611',
+        },
+      },
+      sender: {
+        additional_attributes: {
+          social_profiles: {
+            instagram: 'cwtestinglocal',
+          },
+        },
+        custom_attributes: {},
+        email: null,
+        id: 70222869,
+        identifier: null,
+        name: 'Jane Doe',
+        phone_number: null,
+        thumbnail: '',
+        type: 'contact',
+      },
+      previous_changes: {
+        updated_at: ['2024-12-05T08:34:41.463Z', '2024-12-05T08:34:42.693Z'],
+        external_source_ids: [
+          {},
+          {
+            slack: 'cw-origin-1733387682.631519',
+          },
+        ],
+      },
+    },
+    {
+      message_type: 1,
+      content_type: 'text',
+      processed_message_content: 'Just testing here, ignore',
+      id: 89088510,
+      content: 'Just testing here, ignore',
+      account_id: 1,
+      inbox_id: 27355,
+      conversation_id: 26942,
+      created_at: 1733387731,
+      updated_at: '2024-12-05T08:35:32.207Z',
+      private: true,
+      status: 'sent',
+      source_id: null,
+      content_attributes: {},
+      sender_type: 'User',
+      sender_id: 1,
+      external_source_ids: {
+        slack: 'cw-origin-1733387732.139069',
+      },
+      additional_attributes: {},
+      sentiment: {},
+      conversation: {
+        assignee_id: 1,
+        unread_count: 0,
+        last_activity_at: 1733387731,
+        contact_inbox: {
+          source_id: '6448268745221611',
+        },
+      },
+      sender: {
+        id: 1,
+        name: 'Jane Doe',
+        available_name: 'Jane Doe',
+        avatar_url:
+          'https://xsgames.co/randomusers/assets/avatars/pixel/22.jpg',
+        type: 'user',
+        availability_status: null,
+        thumbnail: 'https://xsgames.co/randomusers/assets/avatars/pixel/22.jpg',
+      },
+      previous_changes: {
+        updated_at: ['2024-12-05T08:35:31.809Z', '2024-12-05T08:35:32.207Z'],
+        external_source_ids: [
+          {},
+          {
+            slack: 'cw-origin-1733387732.139069',
+          },
+        ],
+      },
+    },
+    {
+      id: 89088542,
+      content: null,
+      account_id: 1,
+      inbox_id: 27355,
+      conversation_id: 26942,
+      message_type: 0,
+      created_at: 1733387740,
+      updated_at: '2024-12-05T08:35:40.796Z',
+      private: false,
+      status: 'sent',
+      source_id:
+        'aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDQ3NTU5OTYxMzk4OjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTM2Nzg4MDM2MjUyNjUwNjozMTk3NTM2MDAyMjg0NTc1ODQ0NzY0NDcwNDU3NTA2MjAxNgZDZD',
+      content_type: 'text',
+      content_attributes: {
+        in_reply_to_external_id: null,
+      },
+      sender_type: 'Contact',
+      sender_id: 70222869,
+      external_source_ids: {},
+      additional_attributes: {},
+      processed_message_content: null,
+      sentiment: {},
+      conversation: {
+        assignee_id: 1,
+        unread_count: 1,
+        last_activity_at: 1733387740,
+        contact_inbox: {
+          source_id: '6448268745221611',
+        },
+      },
+      attachments: [
+        {
+          id: 7141485,
+          message_id: 89088542,
+          file_type: 'image',
+          account_id: 1,
+          extension: null,
+          data_url: 'https://random.imagecdn.app/500/500',
+          thumb_url: 'https://random.imagecdn.app/500/500',
+          file_size: 63957,
+          width: null,
+          height: null,
+        },
+        {
+          id: 7141486,
+          message_id: 89088542,
+          file_type: 'image',
+          account_id: 1,
+          extension: null,
+          data_url: 'https://random.imagecdn.app/500/500',
+          thumb_url: 'https://random.imagecdn.app/500/500',
+          file_size: 43486,
+          width: null,
+          height: null,
+        },
+      ],
+      sender: {
+        additional_attributes: {
+          social_profiles: {
+            instagram: 'cwtestinglocal',
+          },
+        },
+        custom_attributes: {},
+        email: null,
+        id: 70222869,
+        identifier: null,
+        name: 'Jane Doe',
+        phone_number: null,
+        thumbnail: '',
+        type: 'contact',
+      },
+    },
+    {
+      id: 89088799,
+      content: null,
+      account_id: 1,
+      inbox_id: 27355,
+      conversation_id: 26942,
+      message_type: 0,
+      created_at: 1733387803,
+      updated_at: '2024-12-05T08:36:43.200Z',
+      private: false,
+      status: 'sent',
+      source_id:
+        'aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDQ3NTU5OTYxMzk4OjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTM2Nzg4MDM2MjUyNjUwNjozMTk3NTM2MTE2ODI4MTc0MDMzMDA3NzAwNzkxNTI1Mzc2MAZDZD',
+      content_type: 'text',
+      content_attributes: {
+        in_reply_to_external_id: null,
+      },
+      sender_type: 'Contact',
+      sender_id: 70222869,
+      external_source_ids: {},
+      additional_attributes: {},
+      processed_message_content: null,
+      sentiment: {},
+      conversation: {
+        assignee_id: 1,
+        unread_count: 1,
+        last_activity_at: 1733387803,
+        contact_inbox: {
+          source_id: '6448268745221611',
+        },
+      },
+      attachments: [
+        {
+          id: 7141507,
+          message_id: 89088799,
+          file_type: 'ig_reel',
+          account_id: 1,
+          extension: null,
+          data_url:
+            'https://videos.pexels.com/video-files/2023708/2023708-hd_720_1280_30fps.mp4',
+          thumb_url:
+            'https://videos.pexels.com/video-files/2023708/2023708-hd_720_1280_30fps.mp4',
+          file_size: 2464867,
+          width: null,
+          height: null,
+        },
+      ],
+      sender: {
+        additional_attributes: {
+          social_profiles: {
+            instagram: 'cwtestinglocal',
+          },
+        },
+        custom_attributes: {},
+        email: null,
+        id: 70222869,
+        identifier: null,
+        name: 'Jane Doe',
+        phone_number: null,
+        thumbnail: '',
+        type: 'contact',
+      },
+    },
+    {
+      id: 89129832,
+      content: null,
+      inbox_id: 27355,
+      conversation_id: 26942,
+      message_type: 0,
+      content_type: 'text',
+      status: 'sent',
+      content_attributes: {
+        in_reply_to_external_id: null,
+        is_unsupported: true,
+      },
+      created_at: 1733399171,
+      private: false,
+      source_id:
+        'aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDQ3NTU5OTYxMzk4OjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTM2Nzg4MDM2MjUyNjUwNjozMTk3NTU3MDg2NDAzNzQ0ODY5NjA0NDc2MzA5MjA5MDg4MAZDZD',
+      sender: {
+        additional_attributes: {
+          social_profiles: {
+            instagram: 'cwtestinglocal',
+          },
+        },
+        custom_attributes: {},
+        email: null,
+        id: 70222869,
+        identifier: null,
+        name: 'Jane Doe',
+        phone_number: null,
+        thumbnail: '',
+        type: 'contact',
+      },
+    },
+  ],
+  { deep: true }
+);
diff --git a/app/javascript/dashboard/components-next/message/fixtures/newsletterEmail.js b/app/javascript/dashboard/components-next/message/fixtures/newsletterEmail.js
new file mode 100644
index 000000000..50fa36ea1
--- /dev/null
+++ b/app/javascript/dashboard/components-next/message/fixtures/newsletterEmail.js
@@ -0,0 +1,156 @@
+import camelcaseKeys from 'camelcase-keys';
+
+export default camelcaseKeys(
+  [
+    {
+      id: 60703,
+      content:
+        'News, tips, and behind the scenes technical mumbo jumbo\n\n ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏\n ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏\n ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­\n­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­\n­ ­ ­ ­ ­ ­ ­ ­ ­ ­  \n\nHello! Here we are again, ready to share some scintillating updates from Cloud Provider Land. All the real humans behind this newsletter hope you\'re doing well, and ask that you holler if we can help with something. Onward!\n\nProduct updates\n---------------\n\nYou can always check out the Fresh Produce ( https://community.fly.io/c/fresh-produce/27?utm_campaign=November+%2724+Newsletter&utm_content=Email&utm_medium=email_action&utm_source=customer.io ) page to see what we\'ve been fiddling with lately. Here are some of the highlights since we last checked in:\n\n* You can auto-deploy your apps ( https://community.fly.io/t/auto-deploy-on-push-to-github/22306?utm_campaign=November+%2724+Newsletter&utm_content=Email&utm_medium=email_action&utm_source=customer.io ) on Fly.io when you push your code to GitHub, and see the checks and deployments ( https://community.fly.io/t/github-checks-and-deployments/22669?utm_campaign=November+%2724+Newsletter&utm_content=Email&utm_medium=email_action&utm_source=customer.io ) on the Github side.\n* If you want to update machine size ( https://community.fly.io/t/update-machine-size-from-the-dashboard/22600?utm_campaign=November+%2724+Newsletter&utm_content=Email&utm_medium=email_action&utm_source=customer.io ), update the size of your builder ( https://community.fly.io/t/you-can-now-resize-your-depot-builders/22578?utm_campaign=November+%2724+Newsletter&utm_content=Email&utm_medium=email_action&utm_source=customer.io ), or clone machines ( https://community.fly.io/t/clone-machines-from-the-web-ui/22542?utm_campaign=November+%2724+Newsletter&utm_content=Email&utm_medium=email_action&utm_source=customer.io ), you can do it all from the dashboard!\n\nInside Flyball\n--------------\n\nA big internal focus right now is making our Support as…supportive (sorry) as it can possibly be. So, we\'ve made some improvements to the Support portal ( https://community.fly.io/t/redesigned-support-portal/22534?utm_campaign=November+%2724+Newsletter&utm_content=Email&utm_medium=email_action&utm_source=customer.io ) that are available to anyone with paid support. We\'ve also just shipped "impact levels ( https://community.fly.io/t/support-impact-levels/22538?utm_campaign=November+%2724+Newsletter&utm_content=Email&utm_medium=email_action&utm_source=customer.io )" on Support tickets, so you can indicate the urgency and severity of your support request or escalate an existing ticket. As always, we\'re curious to know what you think, so hit us with your feedback.\n\nFeature story: why we got rid of plans\n--------------------------------------\n\nWhen you\'re looking for a platform to host your app, one of the first questions you\'ll ask is: "how much is this gonna cost me?" Oh, how we wish we could boil things down to one number to rule them all, but Legal refuses to let us put a "42" on the pricing page and leave it at that.\n\nUsers are doing all kinds of things on Fly.io—like sorting through the US Patent system ( https://fly.io/customers/amplified?utm_campaign=November+%2724+Newsletter&utm_content=Email&utm_medium=email_action&utm_source=customer.io ) and helping teenagers in New Zealand learn outside of school ( https://fly.io/customers/mymahi?utm_campaign=November+%2724+Newsletter&utm_content=Email&utm_medium=email_action&utm_source=customer.io )—and therefore using wildly varying kinds and amounts of resources. That means the (infuriating) answer to cost questions is always: "it depends." Plus, there are a few different ways to structure pricing from the company side: you can either group certain resources together based on what you think different groups of customers might want (like a prix fix menu), or you can price each individual resource and let folks order á la carte.\n\nIn the beginning, there was usage based pricing. Fly.io actually launched on the "á la carte" side of things, charging just for usage. At that point, we were just inflating Frankie the hot air balloon, and Support did not yet exist. Users told us they wanted Support, so we said "You bet!" But instead of just building paid Support options, we thought about other elements that users would want (like BAAs, SOC2 reports, etc) and packaged it all together.\n\nWe ended up with plans we called Hobby, Launch, Scale, and Enterprise. Each one had some built-in "allowances" (free resources), some had Support, and all of them were anchored to different types of users. For example, the Scale plan was for users who needed to run multi-region, high-availability workloads, had specific compliance requirements (like needing to be in line with HIPAA), and wanted priority email support.\n\nThis worked for a while. But over time, we started getting feedback from prospective users (and comments on Reddit, we won\'t lie) about how our pricing felt unclear. Folks were thinking about using us, but couldn\'t get a sense for how much it would cost.\n\nWe also realized that the groupings we came up with might not actually make sense for some of Fly.io\'s users. For example: some folks might want ultra-available Support, but not care at all about compliance. And once we started digging into it, we started asking: why build a company around primitives that are really simple and swappable, and then make a payment structure that requires picking Option A, B, or C? "There must be consistency!" we said. (We were getting pretty fired up at this point.)\n\nSo, we got rid of Plans. Instead of grouping resources together, we\'ve gone pure "pay as you go." We want you to be able to take a glance at our compute costs, do some back of the envelope math, and rest easy that you know what you\'re in for. You don\'t even have to do the math! We made this calculator ( https://fly.io/calculator?utm_campaign=November+%2724+Newsletter&utm_content=Email&utm_medium=email_action&utm_source=customer.io ) so you can just plug in what you need and have it spit out an approximate total.\n\nIn this brave new world, your invoice will be:\n\n* whatever compute/product resources you use, pro-rated for the time you use them, plus\n* whichever add-ons you pick, like Support and/or Compliance\n\nTo be super clear: this new á la carte set-up is just for new accounts. Anyone who was already on a plan still has it, no sweat.\n\nOur aim in getting rid of plans here was to make pricing simpler. Some folks have pointed out ( https://community.fly.io/t/were-making-pricing-simpler/22168?utm_campaign=November+%2724+Newsletter&utm_content=Email&utm_medium=email_action&utm_source=customer.io ) that separating out Support and Compliance as "add-ons" means that after this change (which went live October 7th) people who sign up for new accounts could end up paying more than their historical counterparts, depending on what they choose. For example, our previous "Launch" plan was $29/month, and it came with Standard Support and some free compute allowances. Today, Standard Support is $29/month by itself.\n\nGiven that, was this the right call, on balance? We think so, since we figure:\n\n* Users who are already on a plan with us probably understand our pricing well enough, so we haven\'t touched anything about their set-up.\n* For prospective users, being able to easily and quickly answer the "how much is it gonna cost me" question is crucial.\n* With this new set-up, we\'re able to price each element at what it actually costs us to provide it to you, plus the margin that allows us to make this a viable business.\n\nUnsubscribe ( http://track.customer.io/unsubscribe/= ) ・\nManage Subscriptions ( http://track.customer.io/manage_subscription_preferences/= ) ・\nView in Browser ( http://track.customer.io/deliveries/= )',
+      account_id: 51,
+      inbox_id: 991,
+      conversation_id: 33,
+      message_type: 0,
+      created_at: 1733141022,
+      updated_at: '2024-12-02T12:03:42.467Z',
+      private: false,
+      status: 'sent',
+      source_id: '20241130215847.b6abc8cb4ce389f3@cio106219.news.fly.io',
+      content_type: 'incoming_email',
+      content_attributes: {
+        email: {
+          bcc: null,
+          cc: null,
+          content_type:
+            'multipart/alternative; boundary=b57cedbb0790b6a0fe63723dd18c9d5416068481beced4287232b787e1bb',
+          date: '2024-11-30T21:58:47+00:00',
+          from: ['team@news.fly.io'],
+          html_content: {
+            full: '<!DOCTYPE html><!-- Change the lang and dir attributes to match the language of your email and the direction of that language. --><html lang="und" dir="auto" xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" style="color-scheme: light dark; supported-color-schemes: light dark;"><head>\r\n    <meta charset="utf-8"/>\r\n    <meta http-equiv="X-UA-Compatible" content="IE=edge"/>\r\n    <meta name="viewport" content="width=device-width, initial-scale=1, user-scalable=yes"/>\r\n    <meta name="format-detection" content="telephone=no, date=no, address=no, email=no, url=no"/>\r\n    <meta name="x-apple-disable-message-reformatting"/>\r\n    <meta name="color-scheme" content="light dark"/>\r\n    <meta name="supported-color-schemes" content="light dark"/>\r\n\r\n    <title>Fly.io November &#39;24 Newsletter</title>\r\n\r\n    <link rel="preconnect" href="https://fonts.googleapis.com" media="screen"/>\r\n    <link rel="preconnect" href="https://fonts.gstatic.com" crossorigin="" media="screen"/>\r\n    <link href="https://fonts.googleapis.com/css2?family=Inter:wght@100..900&amp;family=Ovo&amp;display=swap" rel="stylesheet" media="screen"/>\r\n\r\n    <!--[if mso]>\r\n    <noscript>\r\n      <xml>\r\n        <o:OfficeDocumentSettings>\r\n          <o:PixelsPerInch>96</o:PixelsPerInch>\r\n        </o:OfficeDocumentSettings>\r\n      </xml>\r\n    </noscript>\r\n    <![endif]-->\r\n    \r\n    <style type="text/css">\r\na:hover {\r\n  text-decoration: none;\r\n}\r\n</style>\r\n    <style type="text/css" data-name="media">\r\n@media screen and (max-width:600px) {\r\n  h1 {\r\n    font-size: 2.25em;\r\n  }\r\n}\r\n@media (prefers-color-scheme: dark) {\r\n  body {\r\n    background-color: #262524 !important;\r\n  }\r\n\r\n  .container {\r\n    background-color: #262524 !important;\r\n    color: #EDEEEF !important;\r\n  }\r\n\r\n  a {\r\n    color: #7EABCE !important;\r\n  }\r\n\r\n  code {\r\n    background-color: #4c4a47 !important;\r\n  }\r\n}\r\n</style>\r\n    <style type="text/css" data-name="interactive">\r\ninput:checked + .tabs .tab:hover {\r\n  background-color: #1185d7;\r\n}\r\ninput:focus-visible + .tab {\r\n  outline: 2px solid #10618B;\r\n}\r\ninput:checked + .tabs .interactive-heading {\r\n  display: inline-block !important;\r\n}\r\n</style>\r\n  </head>\r\n  <body class="body" style="margin: 0; padding: 0; word-spacing: normal;"><div style="display: none; max-height: 0px; overflow: hidden; mso-hide:all;">Episode #5: why we got rid of plans ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­  </div>\r\n    \r\n    <div role="article" aria-label="Fly.io Newsletter - June 2024" lang="und" dir="auto" class="wrapper" style="-webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; font-feature-settings: &#39;cv02&#39;, &#39;cv03&#39;, &#39;cv04&#39;, &#39;cv11&#39;; line-height: 1.5; -webkit-text-size-adjust: 100%; font-weight: 375; letter-spacing: -.005em; font-size: medium; font-size: max(16px, 1rem); font-family: &#39;Inter&#39;, ui-sans-serif, system-ui, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;, &#39;Noto Color Emoji&#39; !important;">\r\n      <!-- Change the preheader text to something you want to be seen at in the inbox -->\r\n      <div style="display: none;">News, tips, and behind the scenes technical mumbo jumbo\r\n      <!-- the below code adds spacing after the preheader text -->\r\n       ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏\r\n ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏\r\n ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­\r\n­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­\r\n­ ­ ­ ­ ­ ­ ­ ­ ­ ­  \r\n      </div>\r\n      <!--[if true]>\r\n      <table role="presentation" width="100%" align="center" cellpadding="16" border="0" style="background:#4f4f4f;">\r\n        <tr><td></td>\r\n          <td style="width:37.5em;background:#fffffe">\r\n      <![endif]-->\r\n      <div style="max-width:37.5em; margin:0 auto;background:#fffffe; padding:2em;overflow: auto;" class="container">\r\n        <img style="display: block; margin: auto; width: 8em;" src="https://userimg-assets.customeriomail.com/images/client-env-161421/1718249384403_logo-landscape-cookies2_01J07T9TJ2YJ616YPND9M0M3P8.png"/>\r\n        \r\n        <br/>\r\n<p>Hello! Here we are again, ready to share some scintillating updates from Cloud Provider Land. All the real humans behind this newsletter hope you&#39;re doing well, and ask that you holler if we can help with something. Onward!</p>\r\n\r\n<h3 style="margin: 1em 0; font-size: 1.6em; font-weight: 400; font-style: normal; line-height: 1.2; letter-spacing: -0.015em; word-spacing: 0.015em; font-family: &#39;Ovo&#39;, serif !important;">Product updates</h3>\r\n\r\n<p>You can always check out the <a href="https://go.news.fly.io/e/c/eyJlbWFpbF9pZCI6ImRnU043UWtEQVBiTEdQWExHQUdUZnhWZW45eHZGUWRwOEdDNjgyQT0iLCJocmVmIjoiaHR0cHM6Ly9jb21tdW5pdHkuZmx5LmlvL2MvZnJlc2gtcHJvZHVjZS8yNz91dG1fY2FtcGFpZ249Tm92ZW1iZXIrJTI3MjQrTmV3c2xldHRlclx1MDAyNnV0bV9jb250ZW50PUVtYWlsXHUwMDI2dXRtX21lZGl1bT1lbWFpbF9hY3Rpb25cdTAwMjZ1dG1fc291cmNlPWN1c3RvbWVyLmlvIiwiaW50ZXJuYWwiOiI4ZGVkMDkwZDg1NjVmNmNiMTgiLCJsaW5rX2lkIjo2MTN9/c370aeeb5186be56bff342368bba9168095da891eddca9e3a5f4bdb9e771d03f">Fresh Produce</a> page to see what we&#39;ve been fiddling with lately. Here are some of the highlights since we last checked in:</p>\r\n\r\n<ul>\r\n  <li>You can <a href="https://go.news.fly.io/e/c/eyJlbWFpbF9pZCI6ImRnU043UWtEQVBiTEdQWExHQUdUZnhWZW45eHZGUWRwOEdDNjgyQT0iLCJocmVmIjoiaHR0cHM6Ly9jb21tdW5pdHkuZmx5LmlvL3QvYXV0by1kZXBsb3ktb24tcHVzaC10by1naXRodWIvMjIzMDY_dXRtX2NhbXBhaWduPU5vdmVtYmVyKyUyNzI0K05ld3NsZXR0ZXJcdTAwMjZ1dG1fY29udGVudD1FbWFpbFx1MDAyNnV0bV9tZWRpdW09ZW1haWxfYWN0aW9uXHUwMDI2dXRtX3NvdXJjZT1jdXN0b21lci5pbyIsImludGVybmFsIjoiOGRlZDA5MGQ4NTY1ZjZjYjE4IiwibGlua19pZCI6NDYxMH0/164b95c7adefbeb39a47c3ec466a0721fe20b834cc9cdfd634cdeb64f5e1e3c6">auto-deploy your apps</a> on Fly.io when you push your code to GitHub, and see the <a href="https://go.news.fly.io/e/c/eyJlbWFpbF9pZCI6ImRnU043UWtEQVBiTEdQWExHQUdUZnhWZW45eHZGUWRwOEdDNjgyQT0iLCJocmVmIjoiaHR0cHM6Ly9jb21tdW5pdHkuZmx5LmlvL3QvZ2l0aHViLWNoZWNrcy1hbmQtZGVwbG95bWVudHMvMjI2Njk_dXRtX2NhbXBhaWduPU5vdmVtYmVyKyUyNzI0K05ld3NsZXR0ZXJcdTAwMjZ1dG1fY29udGVudD1FbWFpbFx1MDAyNnV0bV9tZWRpdW09ZW1haWxfYWN0aW9uXHUwMDI2dXRtX3NvdXJjZT1jdXN0b21lci5pbyIsImludGVybmFsIjoiOGRlZDA5MGQ4NTY1ZjZjYjE4IiwibGlua19pZCI6NDYxMX0/8a09b38b182b26b413b655ff54755f73efac8f2ede1627f266acbc20e54efd39">checks and deployments</a> on the Github side.</li>\r\n  <li>If you want to <a href="https://go.news.fly.io/e/c/eyJlbWFpbF9pZCI6ImRnU043UWtEQVBiTEdQWExHQUdUZnhWZW45eHZGUWRwOEdDNjgyQT0iLCJocmVmIjoiaHR0cHM6Ly9jb21tdW5pdHkuZmx5LmlvL3QvdXBkYXRlLW1hY2hpbmUtc2l6ZS1mcm9tLXRoZS1kYXNoYm9hcmQvMjI2MDA_dXRtX2NhbXBhaWduPU5vdmVtYmVyKyUyNzI0K05ld3NsZXR0ZXJcdTAwMjZ1dG1fY29udGVudD1FbWFpbFx1MDAyNnV0bV9tZWRpdW09ZW1haWxfYWN0aW9uXHUwMDI2dXRtX3NvdXJjZT1jdXN0b21lci5pbyIsImludGVybmFsIjoiOGRlZDA5MGQ4NTY1ZjZjYjE4IiwibGlua19pZCI6NDYxMn0/174640eda7158337140cfd76b8c45cf0ce6853b29f51a9023f2205cf5a3129cd">update machine size</a>, <a href="https://go.news.fly.io/e/c/eyJlbWFpbF9pZCI6ImRnU043UWtEQVBiTEdQWExHQUdUZnhWZW45eHZGUWRwOEdDNjgyQT0iLCJocmVmIjoiaHR0cHM6Ly9jb21tdW5pdHkuZmx5LmlvL3QveW91LWNhbi1ub3ctcmVzaXplLXlvdXItZGVwb3QtYnVpbGRlcnMvMjI1Nzg_dXRtX2NhbXBhaWduPU5vdmVtYmVyKyUyNzI0K05ld3NsZXR0ZXJcdTAwMjZ1dG1fY29udGVudD1FbWFpbFx1MDAyNnV0bV9tZWRpdW09ZW1haWxfYWN0aW9uXHUwMDI2dXRtX3NvdXJjZT1jdXN0b21lci5pbyIsImludGVybmFsIjoiOGRlZDA5MGQ4NTY1ZjZjYjE4IiwibGlua19pZCI6NDYxM30/9c28dcdb486734994cc46aaeedd22db61a58514b61243600b4ae4eacba33cc6a">update the size of your builder</a>, or <a href="https://go.news.fly.io/e/c/eyJlbWFpbF9pZCI6ImRnU043UWtEQVBiTEdQWExHQUdUZnhWZW45eHZGUWRwOEdDNjgyQT0iLCJocmVmIjoiaHR0cHM6Ly9jb21tdW5pdHkuZmx5LmlvL3QvY2xvbmUtbWFjaGluZXMtZnJvbS10aGUtd2ViLXVpLzIyNTQyP3V0bV9jYW1wYWlnbj1Ob3ZlbWJlcislMjcyNCtOZXdzbGV0dGVyXHUwMDI2dXRtX2NvbnRlbnQ9RW1haWxcdTAwMjZ1dG1fbWVkaXVtPWVtYWlsX2FjdGlvblx1MDAyNnV0bV9zb3VyY2U9Y3VzdG9tZXIuaW8iLCJpbnRlcm5hbCI6IjhkZWQwOTBkODU2NWY2Y2IxOCIsImxpbmtfaWQiOjQ2MTR9/3462f8770e26c5e8db70a7b8b5d5e03484cf8ab4f2cff175d9eea8f875e5c0f4">clone machines</a>, you can do it all from the dashboard!</li>\r\n</ul>\r\n\r\n<h3 style="margin: 1em 0; font-size: 1.6em; font-weight: 400; font-style: normal; line-height: 1.2; letter-spacing: -0.015em; word-spacing: 0.015em; font-family: &#39;Ovo&#39;, serif !important;">Inside Flyball</h3>\r\n\r\n<p>A big internal focus right now is making our Support as…supportive (sorry) as it can possibly be. So, we&#39;ve made some <a href="https://go.news.fly.io/e/c/eyJlbWFpbF9pZCI6ImRnU043UWtEQVBiTEdQWExHQUdUZnhWZW45eHZGUWRwOEdDNjgyQT0iLCJocmVmIjoiaHR0cHM6Ly9jb21tdW5pdHkuZmx5LmlvL3QvcmVkZXNpZ25lZC1zdXBwb3J0LXBvcnRhbC8yMjUzND91dG1fY2FtcGFpZ249Tm92ZW1iZXIrJTI3MjQrTmV3c2xldHRlclx1MDAyNnV0bV9jb250ZW50PUVtYWlsXHUwMDI2dXRtX21lZGl1bT1lbWFpbF9hY3Rpb25cdTAwMjZ1dG1fc291cmNlPWN1c3RvbWVyLmlvIiwiaW50ZXJuYWwiOiI4ZGVkMDkwZDg1NjVmNmNiMTgiLCJsaW5rX2lkIjo0NjE1fQ/ab18015af8390f888d015ed2727951cff23109011f9681da0f8e479570aacc98">improvements to the Support portal</a> that are available to anyone with paid support. We&#39;ve also just shipped &#34;<a href="https://go.news.fly.io/e/c/eyJlbWFpbF9pZCI6ImRnU043UWtEQVBiTEdQWExHQUdUZnhWZW45eHZGUWRwOEdDNjgyQT0iLCJocmVmIjoiaHR0cHM6Ly9jb21tdW5pdHkuZmx5LmlvL3Qvc3VwcG9ydC1pbXBhY3QtbGV2ZWxzLzIyNTM4P3V0bV9jYW1wYWlnbj1Ob3ZlbWJlcislMjcyNCtOZXdzbGV0dGVyXHUwMDI2dXRtX2NvbnRlbnQ9RW1haWxcdTAwMjZ1dG1fbWVkaXVtPWVtYWlsX2FjdGlvblx1MDAyNnV0bV9zb3VyY2U9Y3VzdG9tZXIuaW8iLCJpbnRlcm5hbCI6IjhkZWQwOTBkODU2NWY2Y2IxOCIsImxpbmtfaWQiOjQ2MTZ9/c2c82ebd2dccf18b2a760f4ef42ccb26eeaa2b5c0bc547d1de94d049dfa4df88">impact levels</a>&#34; on Support tickets, so you can indicate the urgency and severity of your support request or escalate an existing ticket. As always, we&#39;re curious to know what you think, so hit us with your feedback.</p>\r\n\r\n<h3 style="margin: 1em 0; font-size: 1.6em; font-weight: 400; font-style: normal; line-height: 1.2; letter-spacing: -0.015em; word-spacing: 0.015em; font-family: &#39;Ovo&#39;, serif !important;">Feature story: why we got rid of plans</h3>\r\n\r\n<p>When you&#39;re looking for a platform to host your app, one of the first questions you&#39;ll ask is: &#34;how much is this gonna cost me?&#34; Oh, how we wish we could boil things down to one number to rule them all, but Legal refuses to let us put a &#34;42&#34; on the pricing page and leave it at that.</p>\r\n\r\n<p>Users are doing all kinds of things on Fly.io—like <a href="https://go.news.fly.io/e/c/eyJlbWFpbF9pZCI6ImRnU043UWtEQVBiTEdQWExHQUdUZnhWZW45eHZGUWRwOEdDNjgyQT0iLCJocmVmIjoiaHR0cHM6Ly9mbHkuaW8vY3VzdG9tZXJzL2FtcGxpZmllZD91dG1fY2FtcGFpZ249Tm92ZW1iZXIrJTI3MjQrTmV3c2xldHRlclx1MDAyNnV0bV9jb250ZW50PUVtYWlsXHUwMDI2dXRtX21lZGl1bT1lbWFpbF9hY3Rpb25cdTAwMjZ1dG1fc291cmNlPWN1c3RvbWVyLmlvIiwiaW50ZXJuYWwiOiI4ZGVkMDkwZDg1NjVmNmNiMTgiLCJsaW5rX2lkIjo0NjE3fQ/c2999a79411d9262699016bfdb21574eb0bacd8974a5921b398d8813436d00e7">sorting through the US Patent system</a> and <a href="https://go.news.fly.io/e/c/eyJlbWFpbF9pZCI6ImRnU043UWtEQVBiTEdQWExHQUdUZnhWZW45eHZGUWRwOEdDNjgyQT0iLCJocmVmIjoiaHR0cHM6Ly9mbHkuaW8vY3VzdG9tZXJzL215bWFoaT91dG1fY2FtcGFpZ249Tm92ZW1iZXIrJTI3MjQrTmV3c2xldHRlclx1MDAyNnV0bV9jb250ZW50PUVtYWlsXHUwMDI2dXRtX21lZGl1bT1lbWFpbF9hY3Rpb25cdTAwMjZ1dG1fc291cmNlPWN1c3RvbWVyLmlvIiwiaW50ZXJuYWwiOiI4ZGVkMDkwZDg1NjVmNmNiMTgiLCJsaW5rX2lkIjo0NjE4fQ/dd55e313d1cbca385eaaf4e3510b2d79cdc383d2ba539c7df9ad525166e83852">helping teenagers in New Zealand learn outside of school</a>—and therefore using wildly varying kinds and amounts of resources. That means the (infuriating) answer to cost questions is always: &#34;it depends.&#34; Plus, there are a few different ways to structure pricing from the company side: you can either group certain resources together based on what you <em>think</em> different groups of customers might want (like a prix fix menu), or you can price each individual resource and let folks order á la carte.</p>\r\n\r\n<p>In the beginning, there was usage based pricing. Fly.io actually launched on the &#34;á la carte&#34; side of things, charging just for usage. At that point, we were just inflating Frankie the hot air balloon, and Support did not yet exist. Users told us they wanted Support, so we said &#34;You bet!&#34; But instead of just building paid Support options, we thought about other elements that users would want (like BAAs, SOC2 reports, etc) and packaged it all together.</p>\r\n\r\n<p>We ended up with plans we called Hobby, Launch, Scale, and Enterprise. Each one had some built-in &#34;allowances&#34; (free resources), some had Support, and all of them were anchored to different types of users. For example, the Scale plan was for users who needed to run multi-region, high-availability workloads, had specific compliance requirements (like needing to be in line with HIPAA), and wanted priority email support.</p>\r\n\r\n<p>This worked for a while. But over time, we started getting feedback from prospective users (and comments on Reddit, we won&#39;t lie) about how our pricing felt unclear. Folks were thinking about using us, but couldn&#39;t get a sense for how much it would cost.</p>\r\n\r\n<p>We also realized that the groupings we came up with might not actually make sense for some of Fly.io&#39;s users. For example: some folks might want ultra-available Support, but not care at all about compliance. And once we started digging into it, we started asking: why build a company around primitives that are really simple and swappable, and then make a payment structure that requires picking Option A, B, or C? &#34;There must be consistency!&#34; we said. (We were getting pretty fired up at this point.)</p>\r\n\r\n<p>So, we got rid of Plans. Instead of grouping resources together, we&#39;ve gone pure &#34;pay as you go.&#34; We want you to be able to take a glance at our compute costs, do some back of the envelope math, and rest easy that you know what you&#39;re in for. You don&#39;t even have to do the math! We made <a href="https://go.news.fly.io/e/c/eyJlbWFpbF9pZCI6ImRnU043UWtEQVBiTEdQWExHQUdUZnhWZW45eHZGUWRwOEdDNjgyQT0iLCJocmVmIjoiaHR0cHM6Ly9mbHkuaW8vY2FsY3VsYXRvcj91dG1fY2FtcGFpZ249Tm92ZW1iZXIrJTI3MjQrTmV3c2xldHRlclx1MDAyNnV0bV9jb250ZW50PUVtYWlsXHUwMDI2dXRtX21lZGl1bT1lbWFpbF9hY3Rpb25cdTAwMjZ1dG1fc291cmNlPWN1c3RvbWVyLmlvIiwiaW50ZXJuYWwiOiI4ZGVkMDkwZDg1NjVmNmNiMTgiLCJsaW5rX2lkIjo0NjE5fQ/393875c8cc124b8c05a7d3c389233b405fd2231406358e71cff2b248830fc7e0">this calculator</a> so you can just plug in what you need and have it spit out an approximate total.</p>\r\n\r\n<p>In this brave new world, your invoice will be:</p>\r\n\r\n<ul>\r\n  <li>whatever compute/product resources you use, pro-rated for the time you use them, plus</li>\r\n  <li>whichever add-ons you pick, like Support and/or Compliance</li>\r\n</ul>\r\n\r\n<p>To be super clear: this new á la carte set-up is just for new accounts. Anyone who was already on a plan still has it, no sweat.</p>\r\n\r\n<p>Our aim in getting rid of plans here was to make pricing simpler. <a href="https://go.news.fly.io/e/c/eyJlbWFpbF9pZCI6ImRnU043UWtEQVBiTEdQWExHQUdUZnhWZW45eHZGUWRwOEdDNjgyQT0iLCJocmVmIjoiaHR0cHM6Ly9jb21tdW5pdHkuZmx5LmlvL3Qvd2VyZS1tYWtpbmctcHJpY2luZy1zaW1wbGVyLzIyMTY4P3V0bV9jYW1wYWlnbj1Ob3ZlbWJlcislMjcyNCtOZXdzbGV0dGVyXHUwMDI2dXRtX2NvbnRlbnQ9RW1haWxcdTAwMjZ1dG1fbWVkaXVtPWVtYWlsX2FjdGlvblx1MDAyNnV0bV9zb3VyY2U9Y3VzdG9tZXIuaW8iLCJpbnRlcm5hbCI6IjhkZWQwOTBkODU2NWY2Y2IxOCIsImxpbmtfaWQiOjQ2MjB9/983935cc539a8f00dd7dfdc6df9ed20fa014b352a7803f53f2739410fc90480c">Some folks have pointed out</a> that separating out Support and Compliance as &#34;add-ons&#34; means that after this change (which went live October 7th) people who sign up for new accounts could end up paying more than their historical counterparts, depending on what they choose. For example, our previous &#34;Launch&#34; plan was $29/month, and it came with Standard Support and some free compute allowances. Today, Standard Support is $29/month by itself.</p>\r\n\r\n<p>Given that, was this the right call, on balance? We think so, since we figure:</p>\r\n\r\n<ul>\r\n  <li>Users who are already on a plan with us probably understand our pricing well enough, so we haven&#39;t touched anything about their set-up.</li>\r\n  <li>For prospective users, being able to easily and quickly answer the &#34;how much is it gonna cost me&#34; question is crucial.</li>\r\n  <li>With this new set-up, we&#39;re able to price each element at what it <em>actually</em> costs us to provide it to you, plus the margin that allows us to make this a viable business.</li>\r\n</ul>\r\n      </div>\r\n      <div style="text-align:center; margin: 1.5em auto;">\r\n        <hr/>\r\n            <a href="https://go.news.fly.io/unsubscribe/=" class="untracked">Unsubscribe</a> ・\r\n            <a href="https://go.news.fly.io/manage_subscription_preferences/=">Manage Subscriptions</a> ・ \r\n            <a href="https://go.news.fly.io/deliveries/=">View in Browser</a>\r\n      </div>\r\n      <!--[if true]>\r\n      </td>\r\n      <td></td>\r\n      </tr>\r\n      </table>\r\n      <![endif]-->\r\n    </div>\r\n  \r\n<img src="https://go.news.fly.io/e/o/eyJlbWFpbF9pZCI6ImRnU043UWtEQVBiTEdQWExHQUdUZnhWZW45eHZGUWRwOEdDNjgyQT0ifQ==" style="height: 1px !important; max-height: 1px !important; max-width: 1px !important; width: 1px !important; display: none !important;" alt=""/></body></html><!-- Change the lang and dir attributes to match the language of your email and the direction of that language. Change the aria-label to match the title of your email-->',
+            reply:
+              'Episode #5: why we got rid of plans ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­\n\nNews, tips, and behind the scenes technical mumbo jumbo   ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­\n\nHello! Here we are again, ready to share some scintillating updates from Cloud Provider Land. All the real humans behind this newsletter hope you\'re doing well, and ask that you holler if we can help with something. Onward!\n\nProduct updates\n\nYou can always check out the [Fresh Produce](https://go.news.fly.io/e/c/eyJlbWFpbF9pZCI6ImRnU043UWtEQVBiTEdQWExHQUdUZnhWZW45eHZGUWRwOEdDNjgyQT0iLCJocmVmIjoiaHR0cHM6Ly9jb21tdW5pdHkuZmx5LmlvL2MvZnJlc2gtcHJvZHVjZS8yNz91dG1fY2FtcGFpZ249Tm92ZW1iZXIrJTI3MjQrTmV3c2xldHRlclx1MDAyNnV0bV9jb250ZW50PUVtYWlsXHUwMDI2dXRtX21lZGl1bT1lbWFpbF9hY3Rpb25cdTAwMjZ1dG1fc291cmNlPWN1c3RvbWVyLmlvIiwiaW50ZXJuYWwiOiI4ZGVkMDkwZDg1NjVmNmNiMTgiLCJsaW5rX2lkIjo2MTN9/c370aeeb5186be56bff342368bba9168095da891eddca9e3a5f4bdb9e771d03f) page to see what we\'ve been fiddling with lately. Here are some of the highlights since we last checked in:\n\n- You can [auto-deploy your apps](https://go.news.fly.io/e/c/eyJlbWFpbF9pZCI6ImRnU043UWtEQVBiTEdQWExHQUdUZnhWZW45eHZGUWRwOEdDNjgyQT0iLCJocmVmIjoiaHR0cHM6Ly9jb21tdW5pdHkuZmx5LmlvL3QvYXV0by1kZXBsb3ktb24tcHVzaC10by1naXRodWIvMjIzMDY_dXRtX2NhbXBhaWduPU5vdmVtYmVyKyUyNzI0K05ld3NsZXR0ZXJcdTAwMjZ1dG1fY29udGVudD1FbWFpbFx1MDAyNnV0bV9tZWRpdW09ZW1haWxfYWN0aW9uXHUwMDI2dXRtX3NvdXJjZT1jdXN0b21lci5pbyIsImludGVybmFsIjoiOGRlZDA5MGQ4NTY1ZjZjYjE4IiwibGlua19pZCI6NDYxMH0/164b95c7adefbeb39a47c3ec466a0721fe20b834cc9cdfd634cdeb64f5e1e3c6) on Fly.io when you push your code to GitHub, and see the [checks and deployments](https://go.news.fly.io/e/c/eyJlbWFpbF9pZCI6ImRnU043UWtEQVBiTEdQWExHQUdUZnhWZW45eHZGUWRwOEdDNjgyQT0iLCJocmVmIjoiaHR0cHM6Ly9jb21tdW5pdHkuZmx5LmlvL3QvZ2l0aHViLWNoZWNrcy1hbmQtZGVwbG95bWVudHMvMjI2Njk_dXRtX2NhbXBhaWduPU5vdmVtYmVyKyUyNzI0K05ld3NsZXR0ZXJcdTAwMjZ1dG1fY29udGVudD1FbWFpbFx1MDAyNnV0bV9tZWRpdW09ZW1haWxfYWN0aW9uXHUwMDI2dXRtX3NvdXJjZT1jdXN0b21lci5pbyIsImludGVybmFsIjoiOGRlZDA5MGQ4NTY1ZjZjYjE4IiwibGlua19pZCI6NDYxMX0/8a09b38b182b26b413b655ff54755f73efac8f2ede1627f266acbc20e54efd39) on the Github side.\n- If you want to [update machine size](https://go.news.fly.io/e/c/eyJlbWFpbF9pZCI6ImRnU043UWtEQVBiTEdQWExHQUdUZnhWZW45eHZGUWRwOEdDNjgyQT0iLCJocmVmIjoiaHR0cHM6Ly9jb21tdW5pdHkuZmx5LmlvL3QvdXBkYXRlLW1hY2hpbmUtc2l6ZS1mcm9tLXRoZS1kYXNoYm9hcmQvMjI2MDA_dXRtX2NhbXBhaWduPU5vdmVtYmVyKyUyNzI0K05ld3NsZXR0ZXJcdTAwMjZ1dG1fY29udGVudD1FbWFpbFx1MDAyNnV0bV9tZWRpdW09ZW1haWxfYWN0aW9uXHUwMDI2dXRtX3NvdXJjZT1jdXN0b21lci5pbyIsImludGVybmFsIjoiOGRlZDA5MGQ4NTY1ZjZjYjE4IiwibGlua19pZCI6NDYxMn0/174640eda7158337140cfd76b8c45cf0ce6853b29f51a9023f2205cf5a3129cd), [update the size of your builder](https://go.news.fly.io/e/c/eyJlbWFpbF9pZCI6ImRnU043UWtEQVBiTEdQWExHQUdUZnhWZW45eHZGUWRwOEdDNjgyQT0iLCJocmVmIjoiaHR0cHM6Ly9jb21tdW5pdHkuZmx5LmlvL3QveW91LWNhbi1ub3ctcmVzaXplLXlvdXItZGVwb3QtYnVpbGRlcnMvMjI1Nzg_dXRtX2NhbXBhaWduPU5vdmVtYmVyKyUyNzI0K05ld3NsZXR0ZXJcdTAwMjZ1dG1fY29udGVudD1FbWFpbFx1MDAyNnV0bV9tZWRpdW09ZW1haWxfYWN0aW9uXHUwMDI2dXRtX3NvdXJjZT1jdXN0b21lci5pbyIsImludGVybmFsIjoiOGRlZDA5MGQ4NTY1ZjZjYjE4IiwibGlua19pZCI6NDYxM30/9c28dcdb486734994cc46aaeedd22db61a58514b61243600b4ae4eacba33cc6a), or [clone machines](https://go.news.fly.io/e/c/eyJlbWFpbF9pZCI6ImRnU043UWtEQVBiTEdQWExHQUdUZnhWZW45eHZGUWRwOEdDNjgyQT0iLCJocmVmIjoiaHR0cHM6Ly9jb21tdW5pdHkuZmx5LmlvL3QvY2xvbmUtbWFjaGluZXMtZnJvbS10aGUtd2ViLXVpLzIyNTQyP3V0bV9jYW1wYWlnbj1Ob3ZlbWJlcislMjcyNCtOZXdzbGV0dGVyXHUwMDI2dXRtX2NvbnRlbnQ9RW1haWxcdTAwMjZ1dG1fbWVkaXVtPWVtYWlsX2FjdGlvblx1MDAyNnV0bV9zb3VyY2U9Y3VzdG9tZXIuaW8iLCJpbnRlcm5hbCI6IjhkZWQwOTBkODU2NWY2Y2IxOCIsImxpbmtfaWQiOjQ2MTR9/3462f8770e26c5e8db70a7b8b5d5e03484cf8ab4f2cff175d9eea8f875e5c0f4), you can do it all from the dashboard!\n\nInside Flyball\n\nA big internal focus right now is making our Support as…supportive (sorry) as it can possibly be. So, we\'ve made some [improvements to the Support portal](https://go.news.fly.io/e/c/eyJlbWFpbF9pZCI6ImRnU043UWtEQVBiTEdQWExHQUdUZnhWZW45eHZGUWRwOEdDNjgyQT0iLCJocmVmIjoiaHR0cHM6Ly9jb21tdW5pdHkuZmx5LmlvL3QvcmVkZXNpZ25lZC1zdXBwb3J0LXBvcnRhbC8yMjUzND91dG1fY2FtcGFpZ249Tm92ZW1iZXIrJTI3MjQrTmV3c2xldHRlclx1MDAyNnV0bV9jb250ZW50PUVtYWlsXHUwMDI2dXRtX21lZGl1bT1lbWFpbF9hY3Rpb25cdTAwMjZ1dG1fc291cmNlPWN1c3RvbWVyLmlvIiwiaW50ZXJuYWwiOiI4ZGVkMDkwZDg1NjVmNmNiMTgiLCJsaW5rX2lkIjo0NjE1fQ/ab18015af8390f888d015ed2727951cff23109011f9681da0f8e479570aacc98) that are available to anyone with paid support. We\'ve also just shipped "[impact levels](https://go.news.fly.io/e/c/eyJlbWFpbF9pZCI6ImRnU043UWtEQVBiTEdQWExHQUdUZnhWZW45eHZGUWRwOEdDNjgyQT0iLCJocmVmIjoiaHR0cHM6Ly9jb21tdW5pdHkuZmx5LmlvL3Qvc3VwcG9ydC1pbXBhY3QtbGV2ZWxzLzIyNTM4P3V0bV9jYW1wYWlnbj1Ob3ZlbWJlcislMjcyNCtOZXdzbGV0dGVyXHUwMDI2dXRtX2NvbnRlbnQ9RW1haWxcdTAwMjZ1dG1fbWVkaXVtPWVtYWlsX2FjdGlvblx1MDAyNnV0bV9zb3VyY2U9Y3VzdG9tZXIuaW8iLCJpbnRlcm5hbCI6IjhkZWQwOTBkODU2NWY2Y2IxOCIsImxpbmtfaWQiOjQ2MTZ9/c2c82ebd2dccf18b2a760f4ef42ccb26eeaa2b5c0bc547d1de94d049dfa4df88)" on Support tickets, so you can indicate the urgency and severity of your support request or escalate an existing ticket. As always, we\'re curious to know what you think, so hit us with your feedback.\n\nFeature story: why we got rid of plans\n\nWhen you\'re looking for a platform to host your app, one of the first questions you\'ll ask is: "how much is this gonna cost me?" Oh, how we wish we could boil things down to one number to rule them all, but Legal refuses to let us put a "42" on the pricing page and leave it at that.\n\nUsers are doing all kinds of things on Fly.io—like [sorting through the US Patent system](https://go.news.fly.io/e/c/eyJlbWFpbF9pZCI6ImRnU043UWtEQVBiTEdQWExHQUdUZnhWZW45eHZGUWRwOEdDNjgyQT0iLCJocmVmIjoiaHR0cHM6Ly9mbHkuaW8vY3VzdG9tZXJzL2FtcGxpZmllZD91dG1fY2FtcGFpZ249Tm92ZW1iZXIrJTI3MjQrTmV3c2xldHRlclx1MDAyNnV0bV9jb250ZW50PUVtYWlsXHUwMDI2dXRtX21lZGl1bT1lbWFpbF9hY3Rpb25cdTAwMjZ1dG1fc291cmNlPWN1c3RvbWVyLmlvIiwiaW50ZXJuYWwiOiI4ZGVkMDkwZDg1NjVmNmNiMTgiLCJsaW5rX2lkIjo0NjE3fQ/c2999a79411d9262699016bfdb21574eb0bacd8974a5921b398d8813436d00e7) and [helping teenagers in New Zealand learn outside of school](https://go.news.fly.io/e/c/eyJlbWFpbF9pZCI6ImRnU043UWtEQVBiTEdQWExHQUdUZnhWZW45eHZGUWRwOEdDNjgyQT0iLCJocmVmIjoiaHR0cHM6Ly9mbHkuaW8vY3VzdG9tZXJzL215bWFoaT91dG1fY2FtcGFpZ249Tm92ZW1iZXIrJTI3MjQrTmV3c2xldHRlclx1MDAyNnV0bV9jb250ZW50PUVtYWlsXHUwMDI2dXRtX21lZGl1bT1lbWFpbF9hY3Rpb25cdTAwMjZ1dG1fc291cmNlPWN1c3RvbWVyLmlvIiwiaW50ZXJuYWwiOiI4ZGVkMDkwZDg1NjVmNmNiMTgiLCJsaW5rX2lkIjo0NjE4fQ/dd55e313d1cbca385eaaf4e3510b2d79cdc383d2ba539c7df9ad525166e83852)—and therefore using wildly varying kinds and amounts of resources. That means the (infuriating) answer to cost questions is always: "it depends." Plus, there are a few different ways to structure pricing from the company side: you can either group certain resources together based on what you think different groups of customers might want (like a prix fix menu), or you can price each individual resource and let folks order á la carte.\n\nIn the beginning, there was usage based pricing. Fly.io actually launched on the "á la carte" side of things, charging just for usage. At that point, we were just inflating Frankie the hot air balloon, and Support did not yet exist. Users told us they wanted Support, so we said "You bet!" But instead of just building paid Support options, we thought about other elements that users would want (like BAAs, SOC2 reports, etc) and packaged it all together.\n\nWe ended up with plans we called Hobby, Launch, Scale, and Enterprise. Each one had some built-in "allowances" (free resources), some had Support, and all of them were anchored to different types of users. For example, the Scale plan was for users who needed to run multi-region, high-availability workloads, had specific compliance requirements (like needing to be in line with HIPAA), and wanted priority email support.\n\nThis worked for a while. But over time, we started getting feedback from prospective users (and comments on Reddit, we won\'t lie) about how our pricing felt unclear. Folks were thinking about using us, but couldn\'t get a sense for how much it would cost.\n\nWe also realized that the groupings we came up with might not actually make sense for some of Fly.io\'s users. For example: some folks might want ultra-available Support, but not care at all about compliance. And once we started digging into it, we started asking: why build a company around primitives that are really simple and swappable, and then make a payment structure that requires picking Option A, B, or C? "There must be consistency!" we said. (We were getting pretty fired up at this point.)\n\nSo, we got rid of Plans. Instead of grouping resources together, we\'ve gone pure "pay as you go." We want you to be able to take a glance at our compute costs, do some back of the envelope math, and rest easy that you know what you\'re in for. You don\'t even have to do the math! We made [this calculator](https://go.news.fly.io/e/c/eyJlbWFpbF9pZCI6ImRnU043UWtEQVBiTEdQWExHQUdUZnhWZW45eHZGUWRwOEdDNjgyQT0iLCJocmVmIjoiaHR0cHM6Ly9mbHkuaW8vY2FsY3VsYXRvcj91dG1fY2FtcGFpZ249Tm92ZW1iZXIrJTI3MjQrTmV3c2xldHRlclx1MDAyNnV0bV9jb250ZW50PUVtYWlsXHUwMDI2dXRtX21lZGl1bT1lbWFpbF9hY3Rpb25cdTAwMjZ1dG1fc291cmNlPWN1c3RvbWVyLmlvIiwiaW50ZXJuYWwiOiI4ZGVkMDkwZDg1NjVmNmNiMTgiLCJsaW5rX2lkIjo0NjE5fQ/393875c8cc124b8c05a7d3c389233b405fd2231406358e71cff2b248830fc7e0) so you can just plug in what you need and have it spit out an approximate total.\n\nIn this brave new world, your invoice will be:\n\n- whatever compute/product resources you use, pro-rated for the time you use them, plus\n- whichever add-ons you pick, like Support and/or Compliance\n\nTo be super clear: this new á la carte set-up is just for new accounts. Anyone who was already on a plan still has it, no sweat.\n\nOur aim in getting rid of plans here was to make pricing simpler. [Some folks have pointed out](https://go.news.fly.io/e/c/eyJlbWFpbF9pZCI6ImRnU043UWtEQVBiTEdQWExHQUdUZnhWZW45eHZGUWRwOEdDNjgyQT0iLCJocmVmIjoiaHR0cHM6Ly9jb21tdW5pdHkuZmx5LmlvL3Qvd2VyZS1tYWtpbmctcHJpY2luZy1zaW1wbGVyLzIyMTY4P3V0bV9jYW1wYWlnbj1Ob3ZlbWJlcislMjcyNCtOZXdzbGV0dGVyXHUwMDI2dXRtX2NvbnRlbnQ9RW1haWxcdTAwMjZ1dG1fbWVkaXVtPWVtYWlsX2FjdGlvblx1MDAyNnV0bV9zb3VyY2U9Y3VzdG9tZXIuaW8iLCJpbnRlcm5hbCI6IjhkZWQwOTBkODU2NWY2Y2IxOCIsImxpbmtfaWQiOjQ2MjB9/983935cc539a8f00dd7dfdc6df9ed20fa014b352a7803f53f2739410fc90480c) that separating out Support and Compliance as "add-ons" means that after this change (which went live October 7th) people who sign up for new accounts could end up paying more than their historical counterparts, depending on what they choose. For example, our previous "Launch" plan was $29/month, and it came with Standard Support and some free compute allowances. Today, Standard Support is $29/month by itself.\n\nGiven that, was this the right call, on balance? We think so, since we figure:\n\n- Users who are already on a plan with us probably understand our pricing well enough, so we haven\'t touched anything about their set-up.\n- For prospective users, being able to easily and quickly answer the "how much is it gonna cost me" question is crucial.\n- With this new set-up, we\'re able to price each element at what it actually costs us to provide it to you, plus the margin that allows us to make this a viable business.\n\n---------------------------------------------------------------\n[Unsubscribe](https://go.news.fly.io/unsubscribe/=) ・ [Manage Subscriptions](https://go.news.fly.io/manage_subscription_preferences/=) ・ [View in Browser](https://go.news.fly.io/deliveries/=)\n[]',
+            quoted:
+              'Episode #5: why we got rid of plans ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­\n\nNews, tips, and behind the scenes technical mumbo jumbo   ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­\n\nHello! Here we are again, ready to share some scintillating updates from Cloud Provider Land. All the real humans behind this newsletter hope you\'re doing well, and ask that you holler if we can help with something. Onward!\n\nProduct updates\n\nYou can always check out the [Fresh Produce](https://go.news.fly.io/e/c/eyJlbWFpbF9pZCI6ImRnU043UWtEQVBiTEdQWExHQUdUZnhWZW45eHZGUWRwOEdDNjgyQT0iLCJocmVmIjoiaHR0cHM6Ly9jb21tdW5pdHkuZmx5LmlvL2MvZnJlc2gtcHJvZHVjZS8yNz91dG1fY2FtcGFpZ249Tm92ZW1iZXIrJTI3MjQrTmV3c2xldHRlclx1MDAyNnV0bV9jb250ZW50PUVtYWlsXHUwMDI2dXRtX21lZGl1bT1lbWFpbF9hY3Rpb25cdTAwMjZ1dG1fc291cmNlPWN1c3RvbWVyLmlvIiwiaW50ZXJuYWwiOiI4ZGVkMDkwZDg1NjVmNmNiMTgiLCJsaW5rX2lkIjo2MTN9/c370aeeb5186be56bff342368bba9168095da891eddca9e3a5f4bdb9e771d03f) page to see what we\'ve been fiddling with lately. Here are some of the highlights since we last checked in:\n\n- You can [auto-deploy your apps](https://go.news.fly.io/e/c/eyJlbWFpbF9pZCI6ImRnU043UWtEQVBiTEdQWExHQUdUZnhWZW45eHZGUWRwOEdDNjgyQT0iLCJocmVmIjoiaHR0cHM6Ly9jb21tdW5pdHkuZmx5LmlvL3QvYXV0by1kZXBsb3ktb24tcHVzaC10by1naXRodWIvMjIzMDY_dXRtX2NhbXBhaWduPU5vdmVtYmVyKyUyNzI0K05ld3NsZXR0ZXJcdTAwMjZ1dG1fY29udGVudD1FbWFpbFx1MDAyNnV0bV9tZWRpdW09ZW1haWxfYWN0aW9uXHUwMDI2dXRtX3NvdXJjZT1jdXN0b21lci5pbyIsImludGVybmFsIjoiOGRlZDA5MGQ4NTY1ZjZjYjE4IiwibGlua19pZCI6NDYxMH0/164b95c7adefbeb39a47c3ec466a0721fe20b834cc9cdfd634cdeb64f5e1e3c6) on Fly.io when you push your code to GitHub, and see the [checks and deployments](https://go.news.fly.io/e/c/eyJlbWFpbF9pZCI6ImRnU043UWtEQVBiTEdQWExHQUdUZnhWZW45eHZGUWRwOEdDNjgyQT0iLCJocmVmIjoiaHR0cHM6Ly9jb21tdW5pdHkuZmx5LmlvL3QvZ2l0aHViLWNoZWNrcy1hbmQtZGVwbG95bWVudHMvMjI2Njk_dXRtX2NhbXBhaWduPU5vdmVtYmVyKyUyNzI0K05ld3NsZXR0ZXJcdTAwMjZ1dG1fY29udGVudD1FbWFpbFx1MDAyNnV0bV9tZWRpdW09ZW1haWxfYWN0aW9uXHUwMDI2dXRtX3NvdXJjZT1jdXN0b21lci5pbyIsImludGVybmFsIjoiOGRlZDA5MGQ4NTY1ZjZjYjE4IiwibGlua19pZCI6NDYxMX0/8a09b38b182b26b413b655ff54755f73efac8f2ede1627f266acbc20e54efd39) on the Github side.\n- If you want to [update machine size](https://go.news.fly.io/e/c/eyJlbWFpbF9pZCI6ImRnU043UWtEQVBiTEdQWExHQUdUZnhWZW45eHZGUWRwOEdDNjgyQT0iLCJocmVmIjoiaHR0cHM6Ly9jb21tdW5pdHkuZmx5LmlvL3QvdXBkYXRlLW1hY2hpbmUtc2l6ZS1mcm9tLXRoZS1kYXNoYm9hcmQvMjI2MDA_dXRtX2NhbXBhaWduPU5vdmVtYmVyKyUyNzI0K05ld3NsZXR0ZXJcdTAwMjZ1dG1fY29udGVudD1FbWFpbFx1MDAyNnV0bV9tZWRpdW09ZW1haWxfYWN0aW9uXHUwMDI2dXRtX3NvdXJjZT1jdXN0b21lci5pbyIsImludGVybmFsIjoiOGRlZDA5MGQ4NTY1ZjZjYjE4IiwibGlua19pZCI6NDYxMn0/174640eda7158337140cfd76b8c45cf0ce6853b29f51a9023f2205cf5a3129cd), [update the size of your builder](https://go.news.fly.io/e/c/eyJlbWFpbF9pZCI6ImRnU043UWtEQVBiTEdQWExHQUdUZnhWZW45eHZGUWRwOEdDNjgyQT0iLCJocmVmIjoiaHR0cHM6Ly9jb21tdW5pdHkuZmx5LmlvL3QveW91LWNhbi1ub3ctcmVzaXplLXlvdXItZGVwb3QtYnVpbGRlcnMvMjI1Nzg_dXRtX2NhbXBhaWduPU5vdmVtYmVyKyUyNzI0K05ld3NsZXR0ZXJcdTAwMjZ1dG1fY29udGVudD1FbWFpbFx1MDAyNnV0bV9tZWRpdW09ZW1haWxfYWN0aW9uXHUwMDI2dXRtX3NvdXJjZT1jdXN0b21lci5pbyIsImludGVybmFsIjoiOGRlZDA5MGQ4NTY1ZjZjYjE4IiwibGlua19pZCI6NDYxM30/9c28dcdb486734994cc46aaeedd22db61a58514b61243600b4ae4eacba33cc6a), or [clone machines](https://go.news.fly.io/e/c/eyJlbWFpbF9pZCI6ImRnU043UWtEQVBiTEdQWExHQUdUZnhWZW45eHZGUWRwOEdDNjgyQT0iLCJocmVmIjoiaHR0cHM6Ly9jb21tdW5pdHkuZmx5LmlvL3QvY2xvbmUtbWFjaGluZXMtZnJvbS10aGUtd2ViLXVpLzIyNTQyP3V0bV9jYW1wYWlnbj1Ob3ZlbWJlcislMjcyNCtOZXdzbGV0dGVyXHUwMDI2dXRtX2NvbnRlbnQ9RW1haWxcdTAwMjZ1dG1fbWVkaXVtPWVtYWlsX2FjdGlvblx1MDAyNnV0bV9zb3VyY2U9Y3VzdG9tZXIuaW8iLCJpbnRlcm5hbCI6IjhkZWQwOTBkODU2NWY2Y2IxOCIsImxpbmtfaWQiOjQ2MTR9/3462f8770e26c5e8db70a7b8b5d5e03484cf8ab4f2cff175d9eea8f875e5c0f4), you can do it all from the dashboard!\n\nInside Flyball\n\nA big internal focus right now is making our Support as…supportive (sorry) as it can possibly be. So, we\'ve made some [improvements to the Support portal](https://go.news.fly.io/e/c/eyJlbWFpbF9pZCI6ImRnU043UWtEQVBiTEdQWExHQUdUZnhWZW45eHZGUWRwOEdDNjgyQT0iLCJocmVmIjoiaHR0cHM6Ly9jb21tdW5pdHkuZmx5LmlvL3QvcmVkZXNpZ25lZC1zdXBwb3J0LXBvcnRhbC8yMjUzND91dG1fY2FtcGFpZ249Tm92ZW1iZXIrJTI3MjQrTmV3c2xldHRlclx1MDAyNnV0bV9jb250ZW50PUVtYWlsXHUwMDI2dXRtX21lZGl1bT1lbWFpbF9hY3Rpb25cdTAwMjZ1dG1fc291cmNlPWN1c3RvbWVyLmlvIiwiaW50ZXJuYWwiOiI4ZGVkMDkwZDg1NjVmNmNiMTgiLCJsaW5rX2lkIjo0NjE1fQ/ab18015af8390f888d015ed2727951cff23109011f9681da0f8e479570aacc98) that are available to anyone with paid support. We\'ve also just shipped "[impact levels](https://go.news.fly.io/e/c/eyJlbWFpbF9pZCI6ImRnU043UWtEQVBiTEdQWExHQUdUZnhWZW45eHZGUWRwOEdDNjgyQT0iLCJocmVmIjoiaHR0cHM6Ly9jb21tdW5pdHkuZmx5LmlvL3Qvc3VwcG9ydC1pbXBhY3QtbGV2ZWxzLzIyNTM4P3V0bV9jYW1wYWlnbj1Ob3ZlbWJlcislMjcyNCtOZXdzbGV0dGVyXHUwMDI2dXRtX2NvbnRlbnQ9RW1haWxcdTAwMjZ1dG1fbWVkaXVtPWVtYWlsX2FjdGlvblx1MDAyNnV0bV9zb3VyY2U9Y3VzdG9tZXIuaW8iLCJpbnRlcm5hbCI6IjhkZWQwOTBkODU2NWY2Y2IxOCIsImxpbmtfaWQiOjQ2MTZ9/c2c82ebd2dccf18b2a760f4ef42ccb26eeaa2b5c0bc547d1de94d049dfa4df88)" on Support tickets, so you can indicate the urgency and severity of your support request or escalate an existing ticket. As always, we\'re curious to know what you think, so hit us with your feedback.\n\nFeature story: why we got rid of plans\n\nWhen you\'re looking for a platform to host your app, one of the first questions you\'ll ask is: "how much is this gonna cost me?" Oh, how we wish we could boil things down to one number to rule them all, but Legal refuses to let us put a "42" on the pricing page and leave it at that.\n\nUsers are doing all kinds of things on Fly.io—like [sorting through the US Patent system](https://go.news.fly.io/e/c/eyJlbWFpbF9pZCI6ImRnU043UWtEQVBiTEdQWExHQUdUZnhWZW45eHZGUWRwOEdDNjgyQT0iLCJocmVmIjoiaHR0cHM6Ly9mbHkuaW8vY3VzdG9tZXJzL2FtcGxpZmllZD91dG1fY2FtcGFpZ249Tm92ZW1iZXIrJTI3MjQrTmV3c2xldHRlclx1MDAyNnV0bV9jb250ZW50PUVtYWlsXHUwMDI2dXRtX21lZGl1bT1lbWFpbF9hY3Rpb25cdTAwMjZ1dG1fc291cmNlPWN1c3RvbWVyLmlvIiwiaW50ZXJuYWwiOiI4ZGVkMDkwZDg1NjVmNmNiMTgiLCJsaW5rX2lkIjo0NjE3fQ/c2999a79411d9262699016bfdb21574eb0bacd8974a5921b398d8813436d00e7) and [helping teenagers in New Zealand learn outside of school](https://go.news.fly.io/e/c/eyJlbWFpbF9pZCI6ImRnU043UWtEQVBiTEdQWExHQUdUZnhWZW45eHZGUWRwOEdDNjgyQT0iLCJocmVmIjoiaHR0cHM6Ly9mbHkuaW8vY3VzdG9tZXJzL215bWFoaT91dG1fY2FtcGFpZ249Tm92ZW1iZXIrJTI3MjQrTmV3c2xldHRlclx1MDAyNnV0bV9jb250ZW50PUVtYWlsXHUwMDI2dXRtX21lZGl1bT1lbWFpbF9hY3Rpb25cdTAwMjZ1dG1fc291cmNlPWN1c3RvbWVyLmlvIiwiaW50ZXJuYWwiOiI4ZGVkMDkwZDg1NjVmNmNiMTgiLCJsaW5rX2lkIjo0NjE4fQ/dd55e313d1cbca385eaaf4e3510b2d79cdc383d2ba539c7df9ad525166e83852)—and therefore using wildly varying kinds and amounts of resources. That means the (infuriating) answer to cost questions is always: "it depends." Plus, there are a few different ways to structure pricing from the company side: you can either group certain resources together based on what you think different groups of customers might want (like a prix fix menu), or you can price each individual resource and let folks order á la carte.\n\nIn the beginning, there was usage based pricing. Fly.io actually launched on the "á la carte" side of things, charging just for usage. At that point, we were just inflating Frankie the hot air balloon, and Support did not yet exist. Users told us they wanted Support, so we said "You bet!" But instead of just building paid Support options, we thought about other elements that users would want (like BAAs, SOC2 reports, etc) and packaged it all together.\n\nWe ended up with plans we called Hobby, Launch, Scale, and Enterprise. Each one had some built-in "allowances" (free resources), some had Support, and all of them were anchored to different types of users. For example, the Scale plan was for users who needed to run multi-region, high-availability workloads, had specific compliance requirements (like needing to be in line with HIPAA), and wanted priority email support.\n\nThis worked for a while. But over time, we started getting feedback from prospective users (and comments on Reddit, we won\'t lie) about how our pricing felt unclear. Folks were thinking about using us, but couldn\'t get a sense for how much it would cost.\n\nWe also realized that the groupings we came up with might not actually make sense for some of Fly.io\'s users. For example: some folks might want ultra-available Support, but not care at all about compliance. And once we started digging into it, we started asking: why build a company around primitives that are really simple and swappable, and then make a payment structure that requires picking Option A, B, or C? "There must be consistency!" we said. (We were getting pretty fired up at this point.)\n\nSo, we got rid of Plans. Instead of grouping resources together, we\'ve gone pure "pay as you go." We want you to be able to take a glance at our compute costs, do some back of the envelope math, and rest easy that you know what you\'re in for. You don\'t even have to do the math! We made [this calculator](https://go.news.fly.io/e/c/eyJlbWFpbF9pZCI6ImRnU043UWtEQVBiTEdQWExHQUdUZnhWZW45eHZGUWRwOEdDNjgyQT0iLCJocmVmIjoiaHR0cHM6Ly9mbHkuaW8vY2FsY3VsYXRvcj91dG1fY2FtcGFpZ249Tm92ZW1iZXIrJTI3MjQrTmV3c2xldHRlclx1MDAyNnV0bV9jb250ZW50PUVtYWlsXHUwMDI2dXRtX21lZGl1bT1lbWFpbF9hY3Rpb25cdTAwMjZ1dG1fc291cmNlPWN1c3RvbWVyLmlvIiwiaW50ZXJuYWwiOiI4ZGVkMDkwZDg1NjVmNmNiMTgiLCJsaW5rX2lkIjo0NjE5fQ/393875c8cc124b8c05a7d3c389233b405fd2231406358e71cff2b248830fc7e0) so you can just plug in what you need and have it spit out an approximate total.\n\nIn this brave new world, your invoice will be:\n\n- whatever compute/product resources you use, pro-rated for the time you use them, plus\n- whichever add-ons you pick, like Support and/or Compliance\n\nTo be super clear: this new á la carte set-up is just for new accounts. Anyone who was already on a plan still has it, no sweat.\n\nOur aim in getting rid of plans here was to make pricing simpler. [Some folks have pointed out](https://go.news.fly.io/e/c/eyJlbWFpbF9pZCI6ImRnU043UWtEQVBiTEdQWExHQUdUZnhWZW45eHZGUWRwOEdDNjgyQT0iLCJocmVmIjoiaHR0cHM6Ly9jb21tdW5pdHkuZmx5LmlvL3Qvd2VyZS1tYWtpbmctcHJpY2luZy1zaW1wbGVyLzIyMTY4P3V0bV9jYW1wYWlnbj1Ob3ZlbWJlcislMjcyNCtOZXdzbGV0dGVyXHUwMDI2dXRtX2NvbnRlbnQ9RW1haWxcdTAwMjZ1dG1fbWVkaXVtPWVtYWlsX2FjdGlvblx1MDAyNnV0bV9zb3VyY2U9Y3VzdG9tZXIuaW8iLCJpbnRlcm5hbCI6IjhkZWQwOTBkODU2NWY2Y2IxOCIsImxpbmtfaWQiOjQ2MjB9/983935cc539a8f00dd7dfdc6df9ed20fa014b352a7803f53f2739410fc90480c) that separating out Support and Compliance as "add-ons" means that after this change (which went live October 7th) people who sign up for new accounts could end up paying more than their historical counterparts, depending on what they choose. For example, our previous "Launch" plan was $29/month, and it came with Standard Support and some free compute allowances. Today, Standard Support is $29/month by itself.\n\nGiven that, was this the right call, on balance? We think so, since we figure:\n\n- Users who are already on a plan with us probably understand our pricing well enough, so we haven\'t touched anything about their set-up.\n- For prospective users, being able to easily and quickly answer the "how much is it gonna cost me" question is crucial.\n- With this new set-up, we\'re able to price each element at what it actually costs us to provide it to you, plus the margin that allows us to make this a viable business.',
+          },
+          in_reply_to: null,
+          message_id: '20241130215847.b6abc8cb4ce389f3@cio106219.news.fly.io',
+          multipart: true,
+          number_of_attachments: 0,
+          subject: "Fly.io November '24 Newsletter",
+          text_content: {
+            full: 'News, tips, and behind the scenes technical mumbo jumbo\r\n\r\n ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏\r\n ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏\r\n ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­\r\n­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­\r\n­ ­ ­ ­ ­ ­ ­ ­ ­ ­  \r\n\r\nHello! Here we are again, ready to share some scintillating updates from Cloud Provider Land. All the real humans behind this newsletter hope you\'re doing well, and ask that you holler if we can help with something. Onward!\r\n\r\nProduct updates\r\n---------------\r\n\r\nYou can always check out the Fresh Produce ( https://community.fly.io/c/fresh-produce/27?utm_campaign=November+%2724+Newsletter&utm_content=Email&utm_medium=email_action&utm_source=customer.io ) page to see what we\'ve been fiddling with lately. Here are some of the highlights since we last checked in:\r\n\r\n* You can auto-deploy your apps ( https://community.fly.io/t/auto-deploy-on-push-to-github/22306?utm_campaign=November+%2724+Newsletter&utm_content=Email&utm_medium=email_action&utm_source=customer.io ) on Fly.io when you push your code to GitHub, and see the checks and deployments ( https://community.fly.io/t/github-checks-and-deployments/22669?utm_campaign=November+%2724+Newsletter&utm_content=Email&utm_medium=email_action&utm_source=customer.io ) on the Github side.\r\n* If you want to update machine size ( https://community.fly.io/t/update-machine-size-from-the-dashboard/22600?utm_campaign=November+%2724+Newsletter&utm_content=Email&utm_medium=email_action&utm_source=customer.io ), update the size of your builder ( https://community.fly.io/t/you-can-now-resize-your-depot-builders/22578?utm_campaign=November+%2724+Newsletter&utm_content=Email&utm_medium=email_action&utm_source=customer.io ), or clone machines ( https://community.fly.io/t/clone-machines-from-the-web-ui/22542?utm_campaign=November+%2724+Newsletter&utm_content=Email&utm_medium=email_action&utm_source=customer.io ), you can do it all from the dashboard!\r\n\r\nInside Flyball\r\n--------------\r\n\r\nA big internal focus right now is making our Support as…supportive (sorry) as it can possibly be. So, we\'ve made some improvements to the Support portal ( https://community.fly.io/t/redesigned-support-portal/22534?utm_campaign=November+%2724+Newsletter&utm_content=Email&utm_medium=email_action&utm_source=customer.io ) that are available to anyone with paid support. We\'ve also just shipped "impact levels ( https://community.fly.io/t/support-impact-levels/22538?utm_campaign=November+%2724+Newsletter&utm_content=Email&utm_medium=email_action&utm_source=customer.io )" on Support tickets, so you can indicate the urgency and severity of your support request or escalate an existing ticket. As always, we\'re curious to know what you think, so hit us with your feedback.\r\n\r\nFeature story: why we got rid of plans\r\n--------------------------------------\r\n\r\nWhen you\'re looking for a platform to host your app, one of the first questions you\'ll ask is: "how much is this gonna cost me?" Oh, how we wish we could boil things down to one number to rule them all, but Legal refuses to let us put a "42" on the pricing page and leave it at that.\r\n\r\nUsers are doing all kinds of things on Fly.io—like sorting through the US Patent system ( https://fly.io/customers/amplified?utm_campaign=November+%2724+Newsletter&utm_content=Email&utm_medium=email_action&utm_source=customer.io ) and helping teenagers in New Zealand learn outside of school ( https://fly.io/customers/mymahi?utm_campaign=November+%2724+Newsletter&utm_content=Email&utm_medium=email_action&utm_source=customer.io )—and therefore using wildly varying kinds and amounts of resources. That means the (infuriating) answer to cost questions is always: "it depends." Plus, there are a few different ways to structure pricing from the company side: you can either group certain resources together based on what you think different groups of customers might want (like a prix fix menu), or you can price each individual resource and let folks order á la carte.\r\n\r\nIn the beginning, there was usage based pricing. Fly.io actually launched on the "á la carte" side of things, charging just for usage. At that point, we were just inflating Frankie the hot air balloon, and Support did not yet exist. Users told us they wanted Support, so we said "You bet!" But instead of just building paid Support options, we thought about other elements that users would want (like BAAs, SOC2 reports, etc) and packaged it all together.\r\n\r\nWe ended up with plans we called Hobby, Launch, Scale, and Enterprise. Each one had some built-in "allowances" (free resources), some had Support, and all of them were anchored to different types of users. For example, the Scale plan was for users who needed to run multi-region, high-availability workloads, had specific compliance requirements (like needing to be in line with HIPAA), and wanted priority email support.\r\n\r\nThis worked for a while. But over time, we started getting feedback from prospective users (and comments on Reddit, we won\'t lie) about how our pricing felt unclear. Folks were thinking about using us, but couldn\'t get a sense for how much it would cost.\r\n\r\nWe also realized that the groupings we came up with might not actually make sense for some of Fly.io\'s users. For example: some folks might want ultra-available Support, but not care at all about compliance. And once we started digging into it, we started asking: why build a company around primitives that are really simple and swappable, and then make a payment structure that requires picking Option A, B, or C? "There must be consistency!" we said. (We were getting pretty fired up at this point.)\r\n\r\nSo, we got rid of Plans. Instead of grouping resources together, we\'ve gone pure "pay as you go." We want you to be able to take a glance at our compute costs, do some back of the envelope math, and rest easy that you know what you\'re in for. You don\'t even have to do the math! We made this calculator ( https://fly.io/calculator?utm_campaign=November+%2724+Newsletter&utm_content=Email&utm_medium=email_action&utm_source=customer.io ) so you can just plug in what you need and have it spit out an approximate total.\r\n\r\nIn this brave new world, your invoice will be:\r\n\r\n* whatever compute/product resources you use, pro-rated for the time you use them, plus\r\n* whichever add-ons you pick, like Support and/or Compliance\r\n\r\nTo be super clear: this new á la carte set-up is just for new accounts. Anyone who was already on a plan still has it, no sweat.\r\n\r\nOur aim in getting rid of plans here was to make pricing simpler. Some folks have pointed out ( https://community.fly.io/t/were-making-pricing-simpler/22168?utm_campaign=November+%2724+Newsletter&utm_content=Email&utm_medium=email_action&utm_source=customer.io ) that separating out Support and Compliance as "add-ons" means that after this change (which went live October 7th) people who sign up for new accounts could end up paying more than their historical counterparts, depending on what they choose. For example, our previous "Launch" plan was $29/month, and it came with Standard Support and some free compute allowances. Today, Standard Support is $29/month by itself.\r\n\r\nGiven that, was this the right call, on balance? We think so, since we figure:\r\n\r\n* Users who are already on a plan with us probably understand our pricing well enough, so we haven\'t touched anything about their set-up.\r\n* For prospective users, being able to easily and quickly answer the "how much is it gonna cost me" question is crucial.\r\n* With this new set-up, we\'re able to price each element at what it actually costs us to provide it to you, plus the margin that allows us to make this a viable business.\r\n\r\nUnsubscribe ( http://track.customer.io/unsubscribe/= ) ・\r\nManage Subscriptions ( http://track.customer.io/manage_subscription_preferences/= ) ・\r\nView in Browser ( http://track.customer.io/deliveries/= )',
+            reply:
+              'News, tips, and behind the scenes technical mumbo jumbo\n\n ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏\n ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏\n ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­\n­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­\n­ ­ ­ ­ ­ ­ ­ ­ ­ ­  \n\nHello! Here we are again, ready to share some scintillating updates from Cloud Provider Land. All the real humans behind this newsletter hope you\'re doing well, and ask that you holler if we can help with something. Onward!\n\nProduct updates\n---------------\n\nYou can always check out the Fresh Produce ( https://community.fly.io/c/fresh-produce/27?utm_campaign=November+%2724+Newsletter&utm_content=Email&utm_medium=email_action&utm_source=customer.io ) page to see what we\'ve been fiddling with lately. Here are some of the highlights since we last checked in:\n\n* You can auto-deploy your apps ( https://community.fly.io/t/auto-deploy-on-push-to-github/22306?utm_campaign=November+%2724+Newsletter&utm_content=Email&utm_medium=email_action&utm_source=customer.io ) on Fly.io when you push your code to GitHub, and see the checks and deployments ( https://community.fly.io/t/github-checks-and-deployments/22669?utm_campaign=November+%2724+Newsletter&utm_content=Email&utm_medium=email_action&utm_source=customer.io ) on the Github side.\n* If you want to update machine size ( https://community.fly.io/t/update-machine-size-from-the-dashboard/22600?utm_campaign=November+%2724+Newsletter&utm_content=Email&utm_medium=email_action&utm_source=customer.io ), update the size of your builder ( https://community.fly.io/t/you-can-now-resize-your-depot-builders/22578?utm_campaign=November+%2724+Newsletter&utm_content=Email&utm_medium=email_action&utm_source=customer.io ), or clone machines ( https://community.fly.io/t/clone-machines-from-the-web-ui/22542?utm_campaign=November+%2724+Newsletter&utm_content=Email&utm_medium=email_action&utm_source=customer.io ), you can do it all from the dashboard!\n\nInside Flyball\n--------------\n\nA big internal focus right now is making our Support as…supportive (sorry) as it can possibly be. So, we\'ve made some improvements to the Support portal ( https://community.fly.io/t/redesigned-support-portal/22534?utm_campaign=November+%2724+Newsletter&utm_content=Email&utm_medium=email_action&utm_source=customer.io ) that are available to anyone with paid support. We\'ve also just shipped "impact levels ( https://community.fly.io/t/support-impact-levels/22538?utm_campaign=November+%2724+Newsletter&utm_content=Email&utm_medium=email_action&utm_source=customer.io )" on Support tickets, so you can indicate the urgency and severity of your support request or escalate an existing ticket. As always, we\'re curious to know what you think, so hit us with your feedback.\n\nFeature story: why we got rid of plans\n--------------------------------------\n\nWhen you\'re looking for a platform to host your app, one of the first questions you\'ll ask is: "how much is this gonna cost me?" Oh, how we wish we could boil things down to one number to rule them all, but Legal refuses to let us put a "42" on the pricing page and leave it at that.\n\nUsers are doing all kinds of things on Fly.io—like sorting through the US Patent system ( https://fly.io/customers/amplified?utm_campaign=November+%2724+Newsletter&utm_content=Email&utm_medium=email_action&utm_source=customer.io ) and helping teenagers in New Zealand learn outside of school ( https://fly.io/customers/mymahi?utm_campaign=November+%2724+Newsletter&utm_content=Email&utm_medium=email_action&utm_source=customer.io )—and therefore using wildly varying kinds and amounts of resources. That means the (infuriating) answer to cost questions is always: "it depends." Plus, there are a few different ways to structure pricing from the company side: you can either group certain resources together based on what you think different groups of customers might want (like a prix fix menu), or you can price each individual resource and let folks order á la carte.\n\nIn the beginning, there was usage based pricing. Fly.io actually launched on the "á la carte" side of things, charging just for usage. At that point, we were just inflating Frankie the hot air balloon, and Support did not yet exist. Users told us they wanted Support, so we said "You bet!" But instead of just building paid Support options, we thought about other elements that users would want (like BAAs, SOC2 reports, etc) and packaged it all together.\n\nWe ended up with plans we called Hobby, Launch, Scale, and Enterprise. Each one had some built-in "allowances" (free resources), some had Support, and all of them were anchored to different types of users. For example, the Scale plan was for users who needed to run multi-region, high-availability workloads, had specific compliance requirements (like needing to be in line with HIPAA), and wanted priority email support.\n\nThis worked for a while. But over time, we started getting feedback from prospective users (and comments on Reddit, we won\'t lie) about how our pricing felt unclear. Folks were thinking about using us, but couldn\'t get a sense for how much it would cost.\n\nWe also realized that the groupings we came up with might not actually make sense for some of Fly.io\'s users. For example: some folks might want ultra-available Support, but not care at all about compliance. And once we started digging into it, we started asking: why build a company around primitives that are really simple and swappable, and then make a payment structure that requires picking Option A, B, or C? "There must be consistency!" we said. (We were getting pretty fired up at this point.)\n\nSo, we got rid of Plans. Instead of grouping resources together, we\'ve gone pure "pay as you go." We want you to be able to take a glance at our compute costs, do some back of the envelope math, and rest easy that you know what you\'re in for. You don\'t even have to do the math! We made this calculator ( https://fly.io/calculator?utm_campaign=November+%2724+Newsletter&utm_content=Email&utm_medium=email_action&utm_source=customer.io ) so you can just plug in what you need and have it spit out an approximate total.\n\nIn this brave new world, your invoice will be:\n\n* whatever compute/product resources you use, pro-rated for the time you use them, plus\n* whichever add-ons you pick, like Support and/or Compliance\n\nTo be super clear: this new á la carte set-up is just for new accounts. Anyone who was already on a plan still has it, no sweat.\n\nOur aim in getting rid of plans here was to make pricing simpler. Some folks have pointed out ( https://community.fly.io/t/were-making-pricing-simpler/22168?utm_campaign=November+%2724+Newsletter&utm_content=Email&utm_medium=email_action&utm_source=customer.io ) that separating out Support and Compliance as "add-ons" means that after this change (which went live October 7th) people who sign up for new accounts could end up paying more than their historical counterparts, depending on what they choose. For example, our previous "Launch" plan was $29/month, and it came with Standard Support and some free compute allowances. Today, Standard Support is $29/month by itself.\n\nGiven that, was this the right call, on balance? We think so, since we figure:\n\n* Users who are already on a plan with us probably understand our pricing well enough, so we haven\'t touched anything about their set-up.\n* For prospective users, being able to easily and quickly answer the "how much is it gonna cost me" question is crucial.\n* With this new set-up, we\'re able to price each element at what it actually costs us to provide it to you, plus the margin that allows us to make this a viable business.\n\nUnsubscribe ( http://track.customer.io/unsubscribe/= ) ・\nManage Subscriptions ( http://track.customer.io/manage_subscription_preferences/= ) ・\nView in Browser ( http://track.customer.io/deliveries/= )',
+            quoted:
+              "News, tips, and behind the scenes technical mumbo jumbo\n\n ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏\n ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏\n ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­\n­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­\n­ ­ ­ ­ ­ ­ ­ ­ ­ ­  \n\nHello! Here we are again, ready to share some scintillating updates from Cloud Provider Land. All the real humans behind this newsletter hope you're doing well, and ask that you holler if we can help with something. Onward!\n\nProduct updates",
+          },
+          to: ['shivam@chatwoot.com'],
+        },
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+      },
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+        "News, tips, and behind the scenes technical mumbo jumbo\n\n\n\nHello! Here we are again, ready to share some scintillating updates from Cloud Provider Land. All the real humans behind this newsletter hope you're doing well, and ask that you holler if we can help with something. Onward!\n\nProduct updates",
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+      content:
+        'Get *more productive days* at a better price\n\nHey there,\n\nYour 5 day bundle is coming to an end.\n\nTo get access to more productive days at WeWork, upgrade to 10 day pass bundles and save flat 30%.\n\nBook day pass bundles of 10 at *30% off*\nUse code: *BUNDLE30* **\n\nBook now ( http://url492.myhq.in/ls/click?upn= bundle_upsell_CTA )\n\nWhy book a day pass bundle?\n\nExplore deep focus zones, fresh micro-brewed coffee, uninterrupted Wi-Fi and paid printing & on-site parking for multiple productive days in a row.\n\nBook now ( http://url492.myhq.in/ls/click?upn= bundle_upsell_CTA )\n\n*T&Cs apply\n\n* Offer applicable at all locations across India\n* Offer only applicable on 5 and 10 day pass bundles of WeWork on-demand\n* Offer valid for one time use only\n\nUnsubscribe ( <%asm_group_unsubscribe_raw_url%> )',
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+      created_at: 1733141025,
+      updated_at: '2024-12-02T12:03:45.272Z',
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+          date: '2024-12-02T05:36:05+00:00',
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color:#000000; text-align:left;" bgcolor="#FFFFFF" width="100%" align="left"><table class="module preheader preheader-hide" role="module" data-type="preheader" border="0" cellpadding="0" cellspacing="0" width="100%" style="display: none !important; mso-hide: all; visibility: hidden; opacity: 0; color: transparent; height: 0; width: 0;">\r\n    <tr>\r\n      <td role="module-content">\r\n        <p></p>\r\n      </td>\r\n    </tr>\r\n  </table><table class="wrapper" role="module" data-type="image" border="0" cellpadding="0" cellspacing="0" width="100%" style="table-layout: fixed;" data-muid="eacb393a-0436-46cd-bd8e-30e8f600abb3">\r\n    <tbody>\r\n      <tr>\r\n        <td style="font-size:6px; line-height:10px; padding:0px 0px 0px 0px;" valign="top" align="center">\r\n          <img class="max-width" border="0" style="display:block; color:#000000; text-decoration:none; font-family:Helvetica, arial, sans-serif; font-size:16px; max-width:100% !important; width:100%; height:auto !important;" width="600" alt="" data-proportionally-constrained="true" data-responsive="true" src="http://cdn.mcauto-images-production.sendgrid.net/04dab37225190aa7/ca1c1b30-6e2b-4a9a-abf3-1893193cc4dd/1200x99.png">\r\n        </td>\r\n      </tr>\r\n    </tbody>\r\n  </table><table class="wrapper" role="module" data-type="image" border="0" cellpadding="0" cellspacing="0" width="100%" style="table-layout: fixed;" data-muid="d9ddc2d7-5162-43df-8e6c-2215c715763e">\r\n    <tbody>\r\n      <tr>\r\n        <td style="font-size:6px; line-height:10px; padding:0px 0px 0px 0px;" valign="top" align="center">\r\n          <img class="max-width" border="0" style="display:block; color:#000000; text-decoration:none; font-family:Helvetica, arial, sans-serif; font-size:16px; max-width:100% !important; width:100%; height:auto !important;" width="600" alt="" data-proportionally-constrained="true" data-responsive="true" src="http://cdn.mcauto-images-production.sendgrid.net/04dab37225190aa7/e13b2ded-0ded-4789-9920-49d64f9f3f0d/1200x678.png">\r\n        </td>\r\n      </tr>\r\n    </tbody>\r\n  </table><table class="module" role="module" data-type="text" border="0" cellpadding="0" cellspacing="0" width="100%" style="table-layout: fixed;" data-muid="778f29eb-eec9-4844-93ed-19f1faec3161" data-mc-module-version="2019-10-22">\r\n    <tbody>\r\n      <tr>\r\n        <td style="padding:18px 0px 18px 10px; line-height:22px; text-align:inherit; background-color:#f7f7f7;" height="100%" valign="top" bgcolor="#f7f7f7" role="module-content"><div><div style="font-family: inherit; text-align: inherit"><span style="white-space-collapse: preserve; text-wrap: wrap; font-family: helvetica, sans-serif; font-size: 24px">Get </span><span style="white-space-collapse: preserve; text-wrap: wrap; font-family: helvetica, sans-serif; font-size: 24px"><strong>more productive days</strong></span><span style="white-space-collapse: preserve; text-wrap: wrap; font-family: helvetica, sans-serif; font-size: 24px"> at a better price</span><span style="font-family: helvetica, sans-serif; font-size: 24px">&nbsp;</span></div><div></div></div></td>\r\n      </tr>\r\n    </tbody>\r\n  </table><table class="module" role="module" data-type="text" border="0" cellpadding="0" cellspacing="0" width="100%" style="table-layout: fixed;" data-muid="782348f7-234d-431f-851a-908af773b520" data-mc-module-version="2019-10-22">\r\n    <tbody>\r\n      <tr>\r\n        <td style="padding:18px 0px 18px 10px; line-height:22px; text-align:inherit; background-color:#f7f7f7;" height="100%" valign="top" bgcolor="#f7f7f7" role="module-content"><div><div style="font-family: inherit; text-align: inherit"><span style="white-space-collapse: preserve; text-wrap: wrap; font-family: helvetica, sans-serif; font-size: 16px">Hey there,</span><span style="font-family: helvetica, sans-serif; font-size: 16px"><br>\r\n<br>\r\n</span><span style="white-space-collapse: preserve; text-wrap: wrap; font-family: helvetica, sans-serif; font-size: 16px">Your 5 day bundle is coming to an end.</span></div>\r\n<div style="font-family: inherit; text-align: inherit"><span style="font-family: helvetica, sans-serif; font-size: 16px"><br>\r\n</span><span style="white-space-collapse: preserve; text-wrap: wrap; font-family: helvetica, sans-serif; font-size: 16px">To get access to more productive days at WeWork, upgrade to 10 day pass bundles and save flat 30%.</span><span style="font-family: helvetica, sans-serif; font-size: 16px"><br>\r\n<br>\r\n</span><span style="white-space-collapse: preserve; text-wrap: wrap; font-family: helvetica, sans-serif; font-size: 16px">Book day pass bundles of 10 at </span><span style="white-space-collapse: preserve; text-wrap: wrap; font-family: helvetica, sans-serif; font-size: 16px"><strong>30% off</strong></span><span style="font-family: helvetica, sans-serif; font-size: 16px"><br>\r\n</span><span style="white-space-collapse: preserve; text-wrap: wrap; font-family: helvetica, sans-serif; font-size: 16px">Use code: </span><span style="white-space-collapse: preserve; text-wrap: wrap; font-family: helvetica, sans-serif; font-size: 16px"><strong>BUNDLE30</strong></span><span style="font-family: helvetica, sans-serif; font-size: 16px"><strong>&nbsp;</strong></span></div><div></div></div></td>\r\n      </tr>\r\n    </tbody>\r\n  </table><table border="0" cellpadding="0" cellspacing="0" class="module" data-role="module-button" data-type="button" role="module" style="table-layout:fixed;" width="100%" data-muid="d5de0ef7-db7f-4eea-acc9-6a79b6e42e46">\r\n      <tbody>\r\n        <tr>\r\n          <td align="left" bgcolor="f7f7f7" class="outer-td" style="padding:0px 0px 0px 10px; background-color:f7f7f7;">\r\n            <table border="0" cellpadding="0" cellspacing="0" class="wrapper-mobile" style="text-align:center;">\r\n              <tbody>\r\n                <tr>\r\n                <td align="center" bgcolor="#1e22aa" class="inner-td" style="border-radius:6px; font-size:16px; text-align:left; background-color:inherit;">\r\n                  <a href="http://url492.myhq.in/ls/click?upn=" style="background-color:#1e22aa; border:1px solid #333333; border-color:#333333; border-radius:6px; border-width:1px; color:#ffffff; display:inline-block; font-size:16px; font-weight:normal; letter-spacing:0px; line-height:normal; padding:12px 18px 12px 18px; text-align:center; text-decoration:none; border-style:solid;" target="https://wework.co.in/workspaces/on-demand/day-pass-bundles?utm_source=sendgrid_email&utm_medium=sendgrid_email&utm_campaign=myHQ_sendgrid_bundle_upsell&utm_term=sendgrid_email_bundle_upsell&utm_content=sendgrid_email_%20bundle_upsell_CTA">Book now</a>\r\n                </td>\r\n                </tr>\r\n              </tbody>\r\n            </table>\r\n          </td>\r\n        </tr>\r\n      </tbody>\r\n    </table><table class="module" role="module" data-type="text" border="0" cellpadding="0" cellspacing="0" width="100%" style="table-layout: fixed;" data-muid="5c4e7155-d9cf-4262-9d03-958d03c22f1f" data-mc-module-version="2019-10-22">\r\n    <tbody>\r\n      <tr>\r\n        <td style="padding:18px 0px 18px 10px; line-height:22px; text-align:inherit; background-color:#f7f7f7;" height="100%" valign="top" bgcolor="#f7f7f7" role="module-content"><div><div style="font-family: inherit; text-align: start"><span style="box-sizing: border-box; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-style: inherit; font-variant-ligatures: inherit; font-variant-caps: inherit; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-variant-position: inherit; font-weight: bold; font-stretch: inherit; line-height: inherit; font-family: helvetica, sans-serif; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-size: 16px; vertical-align: baseline; border-top-width: 0px; border-right-width: 0px; border-bottom-width: 0px; border-left-width: 0px; border-top-style: initial; border-right-style: initial; border-bottom-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: initial; border-bottom-color: initial; border-left-color: initial; border-image-source: initial; border-image-slice: initial; border-image-width: initial; border-image-outset: initial; border-image-repeat: initial; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space-collapse: preserve; text-wrap: wrap; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(247, 247, 247)">Why book a day pass bundle?</span></div>\r\n<div style="font-family: inherit; text-align: start"><br></div>\r\n<div style="font-family: inherit; text-align: inherit; margin-left: 0px"><span style="box-sizing: border-box; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-style: inherit; font-variant-ligatures: inherit; font-variant-caps: inherit; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-variant-position: inherit; font-weight: 700; font-stretch: inherit; line-height: inherit; font-family: helvetica, sans-serif; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-size: 16px; vertical-align: baseline; border-top-width: 0px; border-right-width: 0px; border-bottom-width: 0px; border-left-width: 0px; border-top-style: initial; border-right-style: initial; border-bottom-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: initial; border-bottom-color: initial; border-left-color: initial; border-image-source: initial; border-image-slice: initial; border-image-width: initial; border-image-outset: initial; border-image-repeat: initial; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space-collapse: preserve; text-wrap: wrap; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline; background-color: rgb(247, 247, 247)">Explore deep focus zones, fresh micro-brewed coffee, uninterrupted Wi-Fi and paid printing &amp; on-site parking for multiple productive days in a row.</span><span style="background-color: rgb(247, 247, 247)">&nbsp;</span></div><div></div></div></td>\r\n      </tr>\r\n    </tbody>\r\n  </table><table class="wrapper" role="module" data-type="image" border="0" cellpadding="0" cellspacing="0" width="100%" style="table-layout: fixed;" data-muid="6e1adfd1-27a0-418a-8982-ff353d88ce13">\r\n    <tbody>\r\n      <tr>\r\n        <td style="font-size:6px; line-height:10px; padding:0px 0px 0px 0px;" valign="top" align="center">\r\n          <img class="max-width" border="0" style="display:block; color:#000000; text-decoration:none; font-family:Helvetica, arial, sans-serif; font-size:16px; max-width:100% !important; width:100%; height:auto !important;" width="600" alt="" data-proportionally-constrained="true" data-responsive="true" src="http://cdn.mcauto-images-production.sendgrid.net/04dab37225190aa7/46db5fd4-9558-402a-ac47-93a618a1f37a/569x358.png">\r\n        </td>\r\n      </tr>\r\n    </tbody>\r\n  </table><table border="0" cellpadding="0" cellspacing="0" class="module" data-role="module-button" data-type="button" role="module" style="table-layout:fixed;" width="100%" data-muid="d5de0ef7-db7f-4eea-acc9-6a79b6e42e46.1">\r\n      <tbody>\r\n        <tr>\r\n          <td align="left" bgcolor="#F7F7F7" class="outer-td" style="padding:0px 0px 0px 10px; background-color:#F7F7F7;">\r\n            <table border="0" cellpadding="0" cellspacing="0" class="wrapper-mobile" style="text-align:center;">\r\n              <tbody>\r\n                <tr>\r\n                <td align="center" bgcolor="#1e22aa" class="inner-td" style="border-radius:6px; font-size:16px; text-align:left; background-color:inherit;">\r\n                  <a href="http://url492.myhq.in/ls/click?upn=" style="background-color:#1e22aa; border:1px solid #333333; border-color:#333333; border-radius:6px; border-width:1px; color:#ffffff; display:inline-block; font-size:16px; font-weight:normal; letter-spacing:0px; line-height:normal; padding:12px 18px 12px 18px; text-align:center; text-decoration:none; border-style:solid;" target="https://wework.co.in/workspaces/on-demand/day-pass-bundles?utm_source=sendgrid_email&utm_medium=sendgrid_email&utm_campaign=myHQ_sendgrid_bundle_upsell&utm_term=sendgrid_email_bundle_upsell&utm_content=sendgrid_email_%20bundle_upsell_CTA">Book now</a>\r\n                </td>\r\n                </tr>\r\n              </tbody>\r\n            </table>\r\n          </td>\r\n        </tr>\r\n      </tbody>\r\n    </table><table class="module" role="module" data-type="text" border="0" cellpadding="0" cellspacing="0" width="100%" style="table-layout: fixed;" data-muid="5bdd1e34-b004-465c-b9cf-59adce68649c" data-mc-module-version="2019-10-22">\r\n    <tbody>\r\n      <tr>\r\n        <td style="padding:18px 0px 18px 10px; line-height:11px; text-align:inherit; background-color:#f7f7f7;" height="100%" valign="top" bgcolor="#f7f7f7" role="module-content"><div><div style="font-family: inherit; text-align: inherit"><span style="white-space-collapse: preserve; text-wrap: wrap; font-size: 9px">*T&amp;Cs apply </span></div>\r\n<ul>\r\n  <li style="text-align: inherit; font-size: 9px; font-size: 9px"><span style="white-space-collapse: preserve; text-wrap: wrap; font-size: 9px">Offer applicable at all locations across India</span></li>\r\n  <li style="text-align: inherit; font-size: 9px; font-size: 9px"><span style="white-space-collapse: preserve; text-wrap: wrap; font-size: 9px">Offer only applicable on 5 and 10 day pass bundles of WeWork on-demand</span></li>\r\n  <li style="text-align: inherit; font-size: 9px; font-size: 9px"><span style="white-space-collapse: preserve; text-wrap: wrap; font-size: 9px">Offer valid for one time use only</span><span style="font-size: 9px">&nbsp;</span></li>\r\n</ul><div></div></div></td>\r\n      </tr>\r\n    </tbody>\r\n  </table><table class="wrapper" role="module" data-type="image" border="0" cellpadding="0" cellspacing="0" width="100%" style="table-layout: fixed;" data-muid="f01742d8-f6cd-4903-9bda-016d66baa598">\r\n    <tbody>\r\n      <tr>\r\n        <td style="font-size:6px; line-height:10px; padding:0px 0px 0px 0px;" valign="top" align="center">\r\n          <img class="max-width" border="0" style="display:block; color:#000000; text-decoration:none; font-family:Helvetica, arial, sans-serif; font-size:16px; max-width:100% !important; width:100%; height:auto !important;" width="600" alt="" data-proportionally-constrained="true" data-responsive="true" src="http://cdn.mcauto-images-production.sendgrid.net/04dab37225190aa7/2d67bc44-55bc-4354-badc-044734a955d7/1200x268.png">\r\n        </td>\r\n      </tr>\r\n    </tbody>\r\n  </table><div data-role="module-unsubscribe" class="module" role="module" data-type="unsubscribe" style="color:#1e22aa; font-size:12px; line-height:20px; padding:16px 16px 16px 16px; text-align:Center;" data-muid="4e838cf3-9892-4a6d-94d6-170e474d21e5"><p style="font-family:helvetica,sans-serif; font-size:12px; line-height:20px;"><a class="Unsubscribe--unsubscribeLink" href="<%asm_group_unsubscribe_raw_url%>" target="_blank" style="">Unsubscribe</a></p></div></td>\r\n                                      </tr>\r\n                                    </table>\r\n                                    <!--[if mso]>\r\n                                  </td>\r\n                                </tr>\r\n                              </table>\r\n                            </center>\r\n                            <![endif]-->\r\n                          </td>\r\n                        </tr>\r\n                      </table>\r\n                    </td>\r\n                  </tr>\r\n                </table>\r\n              </td>\r\n            </tr>\r\n          </table>\r\n        </div>\r\n      </center>\r\n    <p>If you&nbsp;unsubscribe, you will not receive any email communication on your WeWork transactions and benefits from the myHQ team&nbsp;<a href="http://url492.myhq.in/wf/unsubscribe?upn="> click here </a>.</p>\r\n<img src="http://url492.myhq.in/wf/open?upn=" alt="" width="1" height="1" border="0" style="height:1px !important;width:1px !important;border-width:0 !important;margin-top:0 !important;margin-bottom:0 !important;margin-right:0 !important;margin-left:0 !important;padding-top:0 !important;padding-bottom:0 !important;padding-right:0 !important;padding-left:0 !important;"/></body>\r\n  </html>`,
+            reply: `[]\n[]\n\nGet more productive days at a better price\n\nHey there,\nYour 5 day bundle is coming to an end.\nTo get access to more productive days at WeWork, upgrade to 10 day pass bundles and save flat 30%.\nBook day pass bundles of 10 at 30% off Use code: BUNDLE30\n\n[Book now](http://url492.myhq.in/ls/click?upn=)\n\nWhy book a day pass bundle?\n\nExplore deep focus zones, fresh micro-brewed coffee, uninterrupted Wi-Fi and paid printing & on-site parking for multiple productive days in a row.\n\n[]\n\n[Book now](http://url492.myhq.in/ls/click?upn=)\n\n*T&Cs apply \n\n- Offer applicable at all locations across India\n- Offer only applicable on 5 and 10 day pass bundles of WeWork on-demand\n-  Offer valid for one time use only\n\n[]\n\n[Unsubscribe](<%asm_group_unsubscribe_raw_url%>)\n\nIf you unsubscribe, you will not receive any email communication on your WeWork transactions and benefits from the myHQ team [click here](http://url492.myhq.in/wf/unsubscribe?upn=).\n\n[]`,
+            quoted: `[]\n[]\n\nGet more productive days at a better price\n\nHey there,\nYour 5 day bundle is coming to an end.\nTo get access to more productive days at WeWork, upgrade to 10 day pass bundles and save flat 30%.\nBook day pass bundles of 10 at 30% off Use code: BUNDLE30\n\n[Book now](http://url492.myhq.in/ls/click?upn=)\n\nWhy book a day pass bundle?\n\nExplore deep focus zones, fresh micro-brewed coffee, uninterrupted Wi-Fi and paid printing & on-site parking for multiple productive days in a row.\n\n[]\n\n[Book now](http://url492.myhq.in/ls/click?upn=)\n\n*T&Cs apply \n\n- Offer applicable at all locations across India\n- Offer only applicable on 5 and 10 day pass bundles of WeWork on-demand\n-  Offer valid for one time use only\n\n[]\n\n[Unsubscribe](<%asm_group_unsubscribe_raw_url%>)\n\nIf you unsubscribe, you will not receive any email communication on your WeWork transactions and benefits from the myHQ team [click here](http://url492.myhq.in/wf/unsubscribe?upn=).\n\n[]`,
+          },
+          in_reply_to: null,
+          message_id: '7baNGWOeR1CfiWUWYlMXow@geopod-ismtpd-2',
+          multipart: true,
+          number_of_attachments: 0,
+          subject: 'Book your favourite workspaces at discounted prices',
+          text_content: {
+            full: 'Get *more productive days* at a better price\n\nHey there,\n\nYour 5 day bundle is coming to an end.\n\nTo get access to more productive days at WeWork, upgrade to 10 day pass bundles and save flat 30%.\n\nBook day pass bundles of 10 at *30% off*\nUse code: *BUNDLE30* **\n\nBook now ( http://url492.myhq.in/ls/click?upn= bundle_upsell_CTA )\n\nWhy book a day pass bundle?\n\nExplore deep focus zones, fresh micro-brewed coffee, uninterrupted Wi-Fi and paid printing & on-site parking for multiple productive days in a row.\n\nBook now ( http://url492.myhq.in/ls/click?upn= bundle_upsell_CTA )\n\n*T&Cs apply\n\n* Offer applicable at all locations across India\n* Offer only applicable on 5 and 10 day pass bundles of WeWork on-demand\n* Offer valid for one time use only\n\nUnsubscribe ( <%asm_group_unsubscribe_raw_url%> )',
+            reply:
+              'Get *more productive days* at a better price\n\nHey there,\n\nYour 5 day bundle is coming to an end.\n\nTo get access to more productive days at WeWork, upgrade to 10 day pass bundles and save flat 30%.\n\nBook day pass bundles of 10 at *30% off*\nUse code: *BUNDLE30* **\n\nBook now ( http://url492.myhq.in/ls/click?upn= bundle_upsell_CTA )\n\nWhy book a day pass bundle?\n\nExplore deep focus zones, fresh micro-brewed coffee, uninterrupted Wi-Fi and paid printing & on-site parking for multiple productive days in a row.\n\nBook now ( http://url492.myhq.in/ls/click?upn= bundle_upsell_CTA )\n\n*T&Cs apply\n\n* Offer applicable at all locations across India\n* Offer only applicable on 5 and 10 day pass bundles of WeWork on-demand\n* Offer valid for one time use only\n\nUnsubscribe ( <%asm_group_unsubscribe_raw_url%> )',
+            quoted:
+              'Get *more productive days* at a better price\n\nHey there,\n\nYour 5 day bundle is coming to an end.\n\nTo get access to more productive days at WeWork, upgrade to 10 day pass bundles and save flat 30%.\n\nBook day pass bundles of 10 at *30% off*\nUse code: *BUNDLE30* **\n\nBook now ( http://url492.myhq.in/ls/click?upn= bundle_upsell_CTA )\n\nWhy book a day pass bundle?\n\nExplore deep focus zones, fresh micro-brewed coffee, uninterrupted Wi-Fi and paid printing & on-site parking for multiple productive days in a row.\n\nBook now ( http://url492.myhq.in/ls/click?upn= bundle_upsell_CTA )\n\n*T&Cs apply\n\n* Offer applicable at all locations across India\n* Offer only applicable on 5 and 10 day pass bundles of WeWork on-demand\n* Offer valid for one time use only\n\nUnsubscribe ( <%asm_group_unsubscribe_raw_url%> )',
+          },
+          to: ['shivam@chatwoot.com'],
+        },
+        cc_email: null,
+        bcc_email: null,
+      },
+      sender_type: 'Contact',
+      sender_id: 111254,
+      external_source_ids: {},
+      additional_attributes: {},
+      processed_message_content:
+        'Get *more productive days* at a better price\n\nHey there,\n\nYour 5 day bundle is coming to an end.\n\nTo get access to more productive days at WeWork, upgrade to 10 day pass bundles and save flat 30%.\n\nBook day pass bundles of 10 at *30% off*\nUse code: *BUNDLE30* **\n\nBook now ( http://url492.myhq.in/ls/click?upn= bundle_upsell_CTA )\n\nWhy book a day pass bundle?\n\nExplore deep focus zones, fresh micro-brewed coffee, uninterrupted Wi-Fi and paid printing & on-site parking for multiple productive days in a row.\n\nBook now ( http://url492.myhq.in/ls/click?upn= bundle_upsell_CTA )\n\n*T&Cs apply\n\n* Offer applicable at all locations across India\n* Offer only applicable on 5 and 10 day pass bundles of WeWork on-demand\n* Offer valid for one time use only\n\nUnsubscribe ( <%asm_group_unsubscribe_raw_url%> )',
+      sentiment: {},
+      conversation: {
+        assignee_id: null,
+        unread_count: 0,
+        last_activity_at: 1733141025,
+        contact_inbox: {
+          source_id: 'contactwwod@myhq.in',
+        },
+      },
+      sender: {
+        additional_attributes: {
+          source_id: 'email:7baNGWOeR1CfiWUWYlMXow@geopod-ismtpd-2',
+        },
+        custom_attributes: {},
+        email: 'contactwwod@myhq.in',
+        id: 111254,
+        identifier: null,
+        name: 'WeWork India',
+        phone_number: null,
+        thumbnail: '',
+        type: 'contact',
+      },
+    },
+  ],
+  { deep: true }
+);
diff --git a/app/javascript/dashboard/components-next/message/fixtures/simpleEmail.js b/app/javascript/dashboard/components-next/message/fixtures/simpleEmail.js
new file mode 100644
index 000000000..c6aaf7694
--- /dev/null
+++ b/app/javascript/dashboard/components-next/message/fixtures/simpleEmail.js
@@ -0,0 +1,85 @@
+import camelcaseKeys from 'camelcase-keys';
+
+export default camelcaseKeys(
+  [
+    {
+      id: 60716,
+      content:
+        "Hi Team,\n\nI hope this email finds you well! I wanted to share some updates regarding\nour integration with *Chatwoot* and outline some key features we’ve\nexplored.\n------------------------------\nKey Updates\n\n   1.\n\n   *Integration Status*:\n   The initial integration with Chatwoot has been successful. We've tested:\n   - API connectivity\n      - Multi-channel messaging\n      - Real-time chat updates\n   2.\n\n   *Upcoming Tasks*:\n   - Streamlining notification workflows\n      - Enhancing webhook reliability\n      - Testing team collaboration features\n\n*Note:*\nDon’t forget to check out the automation capabilities in Chatwoot for\nhandling repetitive queries. It can save a ton of time!\n\n------------------------------\nFeatures We Love\n\nHere’s what stood out so far:\n\n   - *Unified Inbox*: All customer conversations in one place.\n   - *Customizable Workflows*: Tailored to our team’s unique needs.\n   - *Integrations*: Works seamlessly with CRM and Slack.\n\n------------------------------\nAction Items For Next Week:\n\n   1. Implement the webhook for *ticket prioritization*.\n   2. Test *CSAT surveys* post-chat sessions.\n   3. Review *analytics dashboard* insights.\n\n------------------------------\nData Snapshot\n\nHere’s a quick overview of our conversation stats this week:\nMetric Value Change (%)\nTotal Conversations 350 +25%\nAverage Response Time 3 minutes -15%\nCSAT Score 92% +10%\n------------------------------\nFeedback\n\n*Do let me know if you have additional feedback or ideas to improve our\nworkflows. Here’s an image of how our Chatwoot dashboard looks with recent\nchanges:*\n\n[image: Chatwoot Dashboard Screenshot]\n------------------------------\n\nLooking forward to hearing your thoughts!\n\nBest regards,\n~ Shivam Mishra",
+      account_id: 51,
+      inbox_id: 991,
+      conversation_id: 46,
+      message_type: 0,
+      created_at: 1733141025,
+      updated_at: '2024-12-02T12:03:45.663Z',
+      private: false,
+      status: 'sent',
+      source_id:
+        'CAM_Qp+8bpiT5xFL7HmVL4a9RD0TmdYw7Lu6ZV02yu=eyon41DA@mail.gmail.com',
+      content_type: 'incoming_email',
+      content_attributes: {
+        email: {
+          bcc: null,
+          cc: null,
+          content_type:
+            'multipart/alternative; boundary=0000000000009d889e0628477235',
+          date: '2024-12-02T16:29:39+05:30',
+          from: ['hey@shivam.dev'],
+          html_content: {
+            full: '<div dir="ltr"><h3><span style="font-size:small;font-weight:normal">Hi Team,</span></h3>\r\n<p>I hope this email finds you well! I wanted to share some updates regarding our integration with <strong>Chatwoot</strong> and outline some key features we’ve explored.</p>\r\n<hr>\r\n<h3>Key Updates</h3>\r\n<ol>\r\n<li>\r\n<p><strong>Integration Status</strong>:<br>\r\nThe initial integration with Chatwoot has been successful. We&#39;ve tested:</p>\r\n<ul>\r\n<li>API connectivity</li>\r\n<li>Multi-channel messaging</li>\r\n<li>Real-time chat updates</li>\r\n</ul>\r\n</li>\r\n<li>\r\n<p><strong>Upcoming Tasks</strong>:</p>\r\n<ul>\r\n<li>Streamlining notification workflows</li>\r\n<li>Enhancing webhook reliability</li>\r\n<li>Testing team collaboration features</li>\r\n</ul>\r\n</li>\r\n</ol>\r\n<blockquote>\r\n<p><strong>Note:</strong><br>\r\nDon’t forget to check out the automation capabilities in Chatwoot for handling repetitive queries. It can save a ton of time!</p>\r\n</blockquote>\r\n<hr>\r\n<h3>Features We Love</h3>\r\n<p>Here’s what stood out so far:</p>\r\n<ul>\r\n<li><strong>Unified Inbox</strong>: All customer conversations in one place.</li>\r\n<li><strong>Customizable Workflows</strong>: Tailored to our team’s unique needs.</li>\r\n<li><strong>Integrations</strong>: Works seamlessly with CRM and Slack.</li>\r\n</ul>\r\n<hr>\r\n<h3>Action Items</h3>\r\n<h4>For Next Week:</h4>\r\n<ol>\r\n<li>Implement the webhook for <strong>ticket prioritization</strong>.</li>\r\n<li>Test <strong>CSAT surveys</strong> post-chat sessions.</li>\r\n<li>Review <strong>analytics dashboard</strong> insights.</li>\r\n</ol>\r\n<hr>\r\n<h3>Data Snapshot</h3>\r\n<p>Here’s a quick overview of our conversation stats this week:</p>\r\n<table>\r\n<thead>\r\n<tr>\r\n<th>Metric</th>\r\n<th>Value</th>\r\n<th>Change (%)</th>\r\n</tr>\r\n</thead>\r\n<tbody>\r\n<tr>\r\n<td>Total Conversations</td>\r\n<td>350</td>\r\n<td>+25%</td>\r\n</tr>\r\n<tr>\r\n<td>Average Response Time</td>\r\n<td>3 minutes</td>\r\n<td>-15%</td>\r\n</tr>\r\n<tr>\r\n<td>CSAT Score</td>\r\n<td>92%</td>\r\n<td>+10%</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<hr>\r\n<h3>Feedback</h3>\r\n<p><i>Do let me know if you have additional feedback or ideas to improve our workflows. Here’s an image of how our Chatwoot dashboard looks with recent changes:</i></p>\r\n<p><img src="https://via.placeholder.com/600x300" alt="Chatwoot Dashboard Screenshot" title="Chatwoot Dashboard"></p>\r\n<hr>\r\n<p>Looking forward to hearing your thoughts!</p>\r\n<p>Best regards,<br>~ Shivam Mishra<br></p></div>\r\n',
+            reply:
+              "Hi Team,\n\nI hope this email finds you well! I wanted to share some updates regarding our integration with Chatwoot and outline some key features we’ve explored.\n\n---------------------------------------------------------------\n\nKey Updates\n\n-\n\nIntegration Status:\nThe initial integration with Chatwoot has been successful. We've tested:\n\n- API connectivity\n- Multi-channel messaging\n- Real-time chat updates\n\n-\n\nUpcoming Tasks:\n\n- Streamlining notification workflows\n- Enhancing webhook reliability\n- Testing team collaboration features\n\n>\n---------------------------------------------------------------\n\nFeatures We Love\n\nHere’s what stood out so far:\n\n-  Unified Inbox: All customer conversations in one place.\n-  Customizable Workflows: Tailored to our team’s unique needs.\n-  Integrations: Works seamlessly with CRM and Slack.\n\n---------------------------------------------------------------\n\nAction Items\n\nFor Next Week:\n\n- Implement the webhook for ticket prioritization.\n- Test CSAT surveys post-chat sessions.\n- Review analytics dashboard insights.\n\n---------------------------------------------------------------\n\nData Snapshot\n\nHere’s a quick overview of our conversation stats this week:\n\nMetric\tValue\tChange (%)\nTotal Conversations\t350\t+25%\nAverage Response Time\t3 minutes\t-15%\nCSAT Score\t92%\t+10%\n---------------------------------------------------------------\n\nFeedback\n\nDo let me know if you have additional feedback or ideas to improve our workflows. Here’s an image of how our Chatwoot dashboard looks with recent changes:\n\n[Chatwoot Dashboard]\n\n---------------------------------------------------------------\n\nLooking forward to hearing your thoughts!\n\nBest regards,\n~ Shivam Mishra",
+            quoted:
+              'Hi Team,\n\nI hope this email finds you well! I wanted to share some updates regarding our integration with Chatwoot and outline some key features we’ve explored.',
+          },
+          in_reply_to: null,
+          message_id:
+            'CAM_Qp+8bpiT5xFL7HmVL4a9RD0TmdYw7Lu6ZV02yu=eyon41DA@mail.gmail.com',
+          multipart: true,
+          number_of_attachments: 0,
+          subject: 'Update on Chatwoot Integration and Features',
+          text_content: {
+            full: "Hi Team,\r\n\r\nI hope this email finds you well! I wanted to share some updates regarding\r\nour integration with *Chatwoot* and outline some key features we’ve\r\nexplored.\r\n------------------------------\r\nKey Updates\r\n\r\n   1.\r\n\r\n   *Integration Status*:\r\n   The initial integration with Chatwoot has been successful. We've tested:\r\n   - API connectivity\r\n      - Multi-channel messaging\r\n      - Real-time chat updates\r\n   2.\r\n\r\n   *Upcoming Tasks*:\r\n   - Streamlining notification workflows\r\n      - Enhancing webhook reliability\r\n      - Testing team collaboration features\r\n\r\n*Note:*\r\nDon’t forget to check out the automation capabilities in Chatwoot for\r\nhandling repetitive queries. It can save a ton of time!\r\n\r\n------------------------------\r\nFeatures We Love\r\n\r\nHere’s what stood out so far:\r\n\r\n   - *Unified Inbox*: All customer conversations in one place.\r\n   - *Customizable Workflows*: Tailored to our team’s unique needs.\r\n   - *Integrations*: Works seamlessly with CRM and Slack.\r\n\r\n------------------------------\r\nAction Items For Next Week:\r\n\r\n   1. Implement the webhook for *ticket prioritization*.\r\n   2. Test *CSAT surveys* post-chat sessions.\r\n   3. Review *analytics dashboard* insights.\r\n\r\n------------------------------\r\nData Snapshot\r\n\r\nHere’s a quick overview of our conversation stats this week:\r\nMetric Value Change (%)\r\nTotal Conversations 350 +25%\r\nAverage Response Time 3 minutes -15%\r\nCSAT Score 92% +10%\r\n------------------------------\r\nFeedback\r\n\r\n*Do let me know if you have additional feedback or ideas to improve our\r\nworkflows. Here’s an image of how our Chatwoot dashboard looks with recent\r\nchanges:*\r\n\r\n[image: Chatwoot Dashboard Screenshot]\r\n------------------------------\r\n\r\nLooking forward to hearing your thoughts!\r\n\r\nBest regards,\r\n~ Shivam Mishra\r\n",
+            reply:
+              "Hi Team,\n\nI hope this email finds you well! I wanted to share some updates regarding\nour integration with *Chatwoot* and outline some key features we’ve\nexplored.\n------------------------------\nKey Updates\n\n   1.\n\n   *Integration Status*:\n   The initial integration with Chatwoot has been successful. We've tested:\n   - API connectivity\n      - Multi-channel messaging\n      - Real-time chat updates\n   2.\n\n   *Upcoming Tasks*:\n   - Streamlining notification workflows\n      - Enhancing webhook reliability\n      - Testing team collaboration features\n\n*Note:*\nDon’t forget to check out the automation capabilities in Chatwoot for\nhandling repetitive queries. It can save a ton of time!\n\n------------------------------\nFeatures We Love\n\nHere’s what stood out so far:\n\n   - *Unified Inbox*: All customer conversations in one place.\n   - *Customizable Workflows*: Tailored to our team’s unique needs.\n   - *Integrations*: Works seamlessly with CRM and Slack.\n\n------------------------------\nAction Items For Next Week:\n\n   1. Implement the webhook for *ticket prioritization*.\n   2. Test *CSAT surveys* post-chat sessions.\n   3. Review *analytics dashboard* insights.\n\n------------------------------\nData Snapshot\n\nHere’s a quick overview of our conversation stats this week:\nMetric Value Change (%)\nTotal Conversations 350 +25%\nAverage Response Time 3 minutes -15%\nCSAT Score 92% +10%\n------------------------------\nFeedback\n\n*Do let me know if you have additional feedback or ideas to improve our\nworkflows. Here’s an image of how our Chatwoot dashboard looks with recent\nchanges:*\n\n[image: Chatwoot Dashboard Screenshot]\n------------------------------\n\nLooking forward to hearing your thoughts!\n\nBest regards,\n~ Shivam Mishra",
+            quoted:
+              'Hi Team,\n\nI hope this email finds you well! I wanted to share some updates regarding\nour integration with *Chatwoot* and outline some key features we’ve\nexplored.',
+          },
+          to: ['shivam@chatwoot.com'],
+        },
+        cc_email: null,
+        bcc_email: null,
+      },
+      sender_type: 'Contact',
+      sender_id: 111256,
+      external_source_ids: {},
+      additional_attributes: {},
+      processed_message_content:
+        'Hi Team,\n\nI hope this email finds you well! I wanted to share some updates regarding\nour integration with *Chatwoot* and outline some key features we’ve\nexplored.',
+      sentiment: {},
+      conversation: {
+        assignee_id: null,
+        unread_count: 1,
+        last_activity_at: 1733141025,
+        contact_inbox: {
+          source_id: 'hey@shivam.dev',
+        },
+      },
+      sender: {
+        additional_attributes: {
+          source_id:
+            'email:CAM_Qp+8bpiT5xFL7HmVL4a9RD0TmdYw7Lu6ZV02yu=eyon41DA@mail.gmail.com',
+        },
+        custom_attributes: {},
+        email: 'hey@shivam.dev',
+        id: 111256,
+        identifier: null,
+        name: 'Shivam Mishra',
+        phone_number: null,
+        thumbnail: '',
+        type: 'contact',
+      },
+    },
+  ],
+  { deep: true }
+);
diff --git a/app/javascript/dashboard/components-next/message/fixtures/textOnly.js b/app/javascript/dashboard/components-next/message/fixtures/textOnly.js
new file mode 100644
index 000000000..a79791e4f
--- /dev/null
+++ b/app/javascript/dashboard/components-next/message/fixtures/textOnly.js
@@ -0,0 +1,715 @@
+import camelcaseKeys from 'camelcase-keys';
+
+export default camelcaseKeys(
+  [
+    {
+      id: 5272,
+      content: 'Hey, how are ya, I had a few questions about Chatwoot?',
+      inbox_id: 475,
+      conversation_id: 43,
+      message_type: 0,
+      content_type: 'text',
+      status: 'sent',
+      content_attributes: {
+        in_reply_to: null,
+      },
+      created_at: 1732195656,
+      private: false,
+      source_id: null,
+      sender: {
+        additional_attributes: {},
+        custom_attributes: {},
+        email: 'hey@example.com',
+        id: 597,
+        identifier: null,
+        name: 'hey',
+        phone_number: null,
+        thumbnail: '',
+        type: 'contact',
+      },
+    },
+    {
+      id: 5273,
+      content: 'Give the team a way to reach you.',
+      inbox_id: 475,
+      conversation_id: 43,
+      message_type: 3,
+      content_type: 'text',
+      status: 'read',
+      content_attributes: {},
+      created_at: 1732195656,
+      private: false,
+      source_id: null,
+    },
+    {
+      id: 5274,
+      content: 'Get notified by email',
+      account_id: 1,
+      inbox_id: 475,
+      conversation_id: 43,
+      message_type: 3,
+      created_at: 1732195656,
+      updated_at: '2024-11-21T13:27:53.612Z',
+      private: false,
+      status: 'read',
+      source_id: null,
+      content_type: 'input_email',
+      content_attributes: {
+        submitted_email: 'hey@example.com',
+      },
+      sender_type: null,
+      sender_id: null,
+      external_source_ids: {},
+      additional_attributes: {},
+      processed_message_content: 'Get notified by email',
+      sentiment: {},
+      conversation: {
+        assignee_id: null,
+        unread_count: 1,
+        last_activity_at: 1732195656,
+        contact_inbox: {
+          source_id: 'b018c554-8e17-4102-8a0b-f6d20d021017',
+        },
+      },
+    },
+    {
+      id: 5275,
+      content:
+        'Does the Startup plan include the two users from the Free plan, or do I have to buy those separately?',
+      account_id: 1,
+      inbox_id: 475,
+      conversation_id: 43,
+      message_type: 0,
+      created_at: 1732195735,
+      updated_at: '2024-11-21T13:28:55.508Z',
+      private: false,
+      status: 'sent',
+      source_id: null,
+      content_type: 'text',
+      content_attributes: {
+        in_reply_to: null,
+      },
+      sender_type: 'Contact',
+      sender_id: 597,
+      external_source_ids: {},
+      additional_attributes: {},
+      processed_message_content:
+        'Does the Startup plan include the two users from the Free plan, or do I have to buy those separately?',
+      sentiment: {},
+      conversation: {
+        assignee_id: null,
+        unread_count: 1,
+        last_activity_at: 1732195735,
+        contact_inbox: {
+          source_id: 'b018c554-8e17-4102-8a0b-f6d20d021017',
+        },
+      },
+      sender: {
+        additional_attributes: {},
+        custom_attributes: {},
+        email: 'hey@example.com',
+        id: 597,
+        identifier: null,
+        name: 'hey',
+        phone_number: null,
+        thumbnail: '',
+        type: 'contact',
+      },
+    },
+    {
+      conversation_id: 43,
+      status: 'read',
+      content_type: 'text',
+      processed_message_content: 'John self-assigned this conversation',
+      id: 5276,
+      content: 'John self-assigned this conversation',
+      account_id: 1,
+      inbox_id: 475,
+      message_type: 2,
+      created_at: 1732195741,
+      updated_at: '2024-11-21T13:30:26.788Z',
+      private: false,
+      source_id: null,
+      content_attributes: {},
+      sender_type: null,
+      sender_id: null,
+      external_source_ids: {},
+      additional_attributes: {},
+      sentiment: {},
+      conversation: {
+        assignee_id: 1,
+        unread_count: 0,
+        last_activity_at: 1732195826,
+        contact_inbox: {
+          source_id: 'b018c554-8e17-4102-8a0b-f6d20d021017',
+        },
+      },
+      previous_changes: {
+        updated_at: ['2024-11-21T13:29:01.570Z', '2024-11-21T13:30:26.788Z'],
+        status: ['sent', 'read'],
+      },
+    },
+    {
+      conversation_id: 43,
+      status: 'read',
+      content_type: 'text',
+      processed_message_content:
+        'Hey thanks for your interest in upgrading, no, the seats are not included, you will have to purchase them alongside the rest. How many seats are you planning to upgrade to?',
+      id: 5277,
+      content:
+        'Hey thanks for your interest in upgrading, no, the seats are not included, you will have to purchase them alongside the rest. How many seats are you planning to upgrade to?',
+      account_id: 1,
+      inbox_id: 475,
+      message_type: 1,
+      created_at: 1732195826,
+      updated_at: '2024-11-21T13:30:26.837Z',
+      private: false,
+      source_id: null,
+      content_attributes: {},
+      sender_type: 'User',
+      sender_id: 1,
+      external_source_ids: {},
+      additional_attributes: {},
+      sentiment: {},
+      conversation: {
+        assignee_id: 1,
+        unread_count: 0,
+        last_activity_at: 1732195826,
+        contact_inbox: {
+          source_id: 'b018c554-8e17-4102-8a0b-f6d20d021017',
+        },
+      },
+      sender: {
+        id: 1,
+        name: 'John',
+        available_name: 'John',
+        avatar_url:
+          'http://localhost:3000/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBaDBLIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--4e625d80e7ef2dc41354392bc214832fbe640840/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdCem9MWm05eWJXRjBTU0lJY0c1bkJqb0dSVlE2RTNKbGMybDZaVjkwYjE5bWFXeHNXd2RwQWZvdyIsImV4cCI6bnVsbCwicHVyIjoidmFyaWF0aW9uIn19--ebe60765d222d11ade39165eae49cc4b2de18d89/picologo.png',
+        type: 'user',
+        availability_status: null,
+        thumbnail:
+          'http://localhost:3000/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBaDBLIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--4e625d80e7ef2dc41354392bc214832fbe640840/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdCem9MWm05eWJXRjBTU0lJY0c1bkJqb0dSVlE2RTNKbGMybDZaVjkwYjE5bWFXeHNXd2RwQWZvdyIsImV4cCI6bnVsbCwicHVyIjoidmFyaWF0aW9uIn19--ebe60765d222d11ade39165eae49cc4b2de18d89/picologo.png',
+      },
+      previous_changes: {
+        updated_at: ['2024-11-21T13:30:26.149Z', '2024-11-21T13:30:26.837Z'],
+        status: ['sent', 'read'],
+      },
+    },
+    {
+      id: 5278,
+      content: "Oh, that's unfortunate",
+      account_id: 1,
+      inbox_id: 475,
+      conversation_id: 43,
+      message_type: 0,
+      created_at: 1732195820,
+      updated_at: '2024-11-21T13:30:38.070Z',
+      private: false,
+      status: 'sent',
+      source_id: null,
+      content_type: 'text',
+      content_attributes: {
+        in_reply_to: null,
+      },
+      sender_type: 'Contact',
+      sender_id: 597,
+      external_source_ids: {},
+      additional_attributes: {},
+      processed_message_content: "Oh, that's unfortunate",
+      sentiment: {},
+      conversation: {
+        assignee_id: 1,
+        unread_count: 1,
+        last_activity_at: 1732195820,
+        contact_inbox: {
+          source_id: 'b018c554-8e17-4102-8a0b-f6d20d021017',
+        },
+      },
+      sender: {
+        additional_attributes: {},
+        custom_attributes: {},
+        email: 'hey@example.com',
+        id: 597,
+        identifier: null,
+        name: 'hey',
+        phone_number: null,
+        thumbnail: '',
+        type: 'contact',
+      },
+    },
+    {
+      id: 5279,
+      content:
+        'I plan to upgrade to 4 agents for now, but will grow to 6 in the next three months. ',
+      account_id: 1,
+      inbox_id: 475,
+      conversation_id: 43,
+      message_type: 0,
+      created_at: 1732195820,
+      updated_at: '2024-11-21T13:31:05.284Z',
+      private: false,
+      status: 'sent',
+      source_id: null,
+      content_type: 'text',
+      content_attributes: {
+        in_reply_to: null,
+      },
+      sender_type: 'Contact',
+      sender_id: 597,
+      external_source_ids: {},
+      additional_attributes: {},
+      processed_message_content:
+        'I plan to upgrade to 4 agents for now, but will grow to 6 in the next three months. ',
+      sentiment: {},
+      conversation: {
+        assignee_id: 1,
+        unread_count: 1,
+        last_activity_at: 1732195885,
+        contact_inbox: {
+          source_id: 'b018c554-8e17-4102-8a0b-f6d20d021017',
+        },
+      },
+      sender: {
+        additional_attributes: {},
+        custom_attributes: {},
+        email: 'hey@example.com',
+        id: 597,
+        identifier: null,
+        name: 'hey',
+        phone_number: null,
+        thumbnail: '',
+        type: 'contact',
+      },
+    },
+
+    {
+      id: 5280,
+      content: 'Is it possible to get a discount?',
+      account_id: 1,
+      inbox_id: 475,
+      conversation_id: 43,
+      message_type: 0,
+      created_at: 1732195886,
+      updated_at: '2024-11-21T13:31:12.545Z',
+      private: false,
+      status: 'sent',
+      source_id: null,
+      content_type: 'text',
+      content_attributes: {
+        in_reply_to: null,
+      },
+      sender_type: 'Contact',
+      sender_id: 597,
+      external_source_ids: {},
+      additional_attributes: {},
+      processed_message_content: 'Is it possible to get a discount?',
+      sentiment: {},
+      conversation: {
+        assignee_id: 1,
+        unread_count: 1,
+        last_activity_at: 1732195872,
+        contact_inbox: {
+          source_id: 'b018c554-8e17-4102-8a0b-f6d20d021017',
+        },
+      },
+      sender: {
+        additional_attributes: {},
+        custom_attributes: {},
+        email: 'hey@example.com',
+        id: 597,
+        identifier: null,
+        name: 'hey',
+        phone_number: null,
+        thumbnail: '',
+        type: 'contact',
+      },
+    },
+    {
+      conversation_id: 43,
+      status: 'read',
+      content_type: 'text',
+      processed_message_content:
+        '[@Bruce](mention://user/30/Bruce) should we offer them a discount',
+      id: 5281,
+      content:
+        '[@Bruce](mention://user/30/Bruce) should we offer them a discount',
+      account_id: 1,
+      inbox_id: 475,
+      message_type: 1,
+      created_at: 1732195887,
+      updated_at: '2024-11-21T13:32:59.863Z',
+      private: true,
+      source_id: null,
+      content_attributes: {},
+      sender_type: 'User',
+      sender_id: 1,
+      external_source_ids: {},
+      additional_attributes: {},
+      sentiment: {},
+      conversation: {
+        assignee_id: 1,
+        unread_count: 0,
+        last_activity_at: 1732195972,
+        contact_inbox: {
+          source_id: 'b018c554-8e17-4102-8a0b-f6d20d021017',
+        },
+      },
+      sender: {
+        id: 1,
+        name: 'John',
+        available_name: 'John',
+        avatar_url:
+          'http://localhost:3000/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBaDBLIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--4e625d80e7ef2dc41354392bc214832fbe640840/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdCem9MWm05eWJXRjBTU0lJY0c1bkJqb0dSVlE2RTNKbGMybDZaVjkwYjE5bWFXeHNXd2RwQWZvdyIsImV4cCI6bnVsbCwicHVyIjoidmFyaWF0aW9uIn19--ebe60765d222d11ade39165eae49cc4b2de18d89/picologo.png',
+        type: 'user',
+        availability_status: null,
+        thumbnail:
+          'http://localhost:3000/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBaDBLIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--4e625d80e7ef2dc41354392bc214832fbe640840/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdCem9MWm05eWJXRjBTU0lJY0c1bkJqb0dSVlE2RTNKbGMybDZaVjkwYjE5bWFXeHNXd2RwQWZvdyIsImV4cCI6bnVsbCwicHVyIjoidmFyaWF0aW9uIn19--ebe60765d222d11ade39165eae49cc4b2de18d89/picologo.png',
+      },
+      previous_changes: {
+        updated_at: ['2024-11-21T13:31:27.914Z', '2024-11-21T13:32:59.863Z'],
+        status: ['sent', 'read'],
+      },
+    },
+    {
+      conversation_id: 43,
+      status: 'read',
+      content_type: 'text',
+      processed_message_content:
+        'Sure, you can use the discount code KQS3242A at the checkout to get 30% off on your yearly subscription. This coupon only applies for a year, I hope this helps',
+      id: 5282,
+      content:
+        'Sure, you can use the discount code KQS3242A at the checkout to get 30% off on your yearly subscription. This coupon only applies for a year, I hope this helps',
+      account_id: 1,
+      inbox_id: 475,
+      message_type: 1,
+      created_at: 1732195972,
+      updated_at: '2024-11-21T13:32:59.902Z',
+      private: false,
+      source_id: null,
+      content_attributes: {},
+      sender_type: 'User',
+      sender_id: 1,
+      external_source_ids: {},
+      additional_attributes: {},
+      sentiment: {},
+      conversation: {
+        assignee_id: 1,
+        unread_count: 0,
+        last_activity_at: 1732195972,
+        contact_inbox: {
+          source_id: 'b018c554-8e17-4102-8a0b-f6d20d021017',
+        },
+      },
+      sender: {
+        id: 1,
+        name: 'John',
+        available_name: 'John',
+        avatar_url:
+          'http://localhost:3000/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBaDBLIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--4e625d80e7ef2dc41354392bc214832fbe640840/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdCem9MWm05eWJXRjBTU0lJY0c1bkJqb0dSVlE2RTNKbGMybDZaVjkwYjE5bWFXeHNXd2RwQWZvdyIsImV4cCI6bnVsbCwicHVyIjoidmFyaWF0aW9uIn19--ebe60765d222d11ade39165eae49cc4b2de18d89/picologo.png',
+        type: 'user',
+        availability_status: null,
+        thumbnail:
+          'http://localhost:3000/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBaDBLIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--4e625d80e7ef2dc41354392bc214832fbe640840/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdCem9MWm05eWJXRjBTU0lJY0c1bkJqb0dSVlE2RTNKbGMybDZaVjkwYjE5bWFXeHNXd2RwQWZvdyIsImV4cCI6bnVsbCwicHVyIjoidmFyaWF0aW9uIn19--ebe60765d222d11ade39165eae49cc4b2de18d89/picologo.png',
+      },
+      previous_changes: {
+        updated_at: ['2024-11-21T13:32:52.722Z', '2024-11-21T13:32:59.902Z'],
+        status: ['sent', 'read'],
+      },
+    },
+    {
+      id: 5283,
+      content: 'Great, thanks',
+      account_id: 1,
+      inbox_id: 475,
+      conversation_id: 43,
+      message_type: 0,
+      created_at: 1732195982,
+      updated_at: '2024-11-21T13:33:02.142Z',
+      private: false,
+      status: 'sent',
+      source_id: null,
+      content_type: 'text',
+      content_attributes: {
+        in_reply_to: null,
+      },
+      sender_type: 'Contact',
+      sender_id: 597,
+      external_source_ids: {},
+      additional_attributes: {},
+      processed_message_content: 'Great, thanks',
+      sentiment: {},
+      conversation: {
+        assignee_id: 1,
+        unread_count: 1,
+        last_activity_at: 1732195982,
+        contact_inbox: {
+          source_id: 'b018c554-8e17-4102-8a0b-f6d20d021017',
+        },
+      },
+      sender: {
+        additional_attributes: {},
+        custom_attributes: {},
+        email: 'hey@example.com',
+        id: 597,
+        identifier: null,
+        name: 'hey',
+        phone_number: null,
+        thumbnail: '',
+        type: 'contact',
+      },
+    },
+
+    {
+      id: 5284,
+      content: 'Really appreciate it',
+      account_id: 1,
+      inbox_id: 475,
+      conversation_id: 43,
+      message_type: 0,
+      created_at: 1732195984,
+      updated_at: '2024-11-21T13:33:04.856Z',
+      private: false,
+      status: 'sent',
+      source_id: null,
+      content_type: 'text',
+      content_attributes: {
+        in_reply_to: null,
+      },
+      sender_type: 'Contact',
+      sender_id: 597,
+      external_source_ids: {},
+      additional_attributes: {},
+      processed_message_content: 'Really appreciate it',
+      sentiment: {},
+      conversation: {
+        assignee_id: 1,
+        unread_count: 1,
+        last_activity_at: 1732195984,
+        contact_inbox: {
+          source_id: 'b018c554-8e17-4102-8a0b-f6d20d021017',
+        },
+      },
+      sender: {
+        additional_attributes: {},
+        custom_attributes: {},
+        email: 'hey@example.com',
+        id: 597,
+        identifier: null,
+        name: 'hey',
+        phone_number: null,
+        thumbnail: '',
+        type: 'contact',
+      },
+    },
+    {
+      conversation_id: 43,
+      status: 'progress',
+      content_type: 'text',
+      processed_message_content: ' Happy to help :)',
+      id: 5285,
+      content: ' Happy to help :)',
+      account_id: 1,
+      inbox_id: 475,
+      message_type: 1,
+      created_at: 1732195991,
+      updated_at: '2024-11-21T13:33:12.229Z',
+      private: false,
+      source_id: null,
+      content_attributes: {},
+      sender_type: 'User',
+      sender_id: 1,
+      external_source_ids: {},
+      additional_attributes: {},
+      sentiment: {},
+      conversation: {
+        assignee_id: 1,
+        unread_count: 0,
+        last_activity_at: 1732195991,
+        contact_inbox: {
+          source_id: 'b018c554-8e17-4102-8a0b-f6d20d021017',
+        },
+      },
+      sender: {
+        id: 1,
+        name: 'John',
+        available_name: 'John',
+        avatar_url:
+          'http://localhost:3000/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBaDBLIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--4e625d80e7ef2dc41354392bc214832fbe640840/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdCem9MWm05eWJXRjBTU0lJY0c1bkJqb0dSVlE2RTNKbGMybDZaVjkwYjE5bWFXeHNXd2RwQWZvdyIsImV4cCI6bnVsbCwicHVyIjoidmFyaWF0aW9uIn19--ebe60765d222d11ade39165eae49cc4b2de18d89/picologo.png',
+        type: 'user',
+        availability_status: null,
+        thumbnail:
+          'http://localhost:3000/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBaDBLIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--4e625d80e7ef2dc41354392bc214832fbe640840/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdCem9MWm05eWJXRjBTU0lJY0c1bkJqb0dSVlE2RTNKbGMybDZaVjkwYjE5bWFXeHNXd2RwQWZvdyIsImV4cCI6bnVsbCwicHVyIjoidmFyaWF0aW9uIn19--ebe60765d222d11ade39165eae49cc4b2de18d89/picologo.png',
+      },
+      previous_changes: {
+        updated_at: ['2024-11-21T13:33:11.667Z', '2024-11-21T13:33:12.229Z'],
+        status: ['sent', 'read'],
+      },
+    },
+    {
+      conversation_id: 43,
+      status: 'failed',
+      content_type: 'text',
+      processed_message_content:
+        "Let us know if you have any questions, I'll close this conversation for now",
+      id: 5286,
+      content:
+        "Let us know if you have any questions, I'll close this conversation for now",
+      account_id: 1,
+      inbox_id: 475,
+      message_type: 1,
+      created_at: 1732196013,
+      updated_at: '2024-11-21T13:33:33.879Z',
+      private: false,
+      source_id: null,
+      content_attributes: {
+        external_error:
+          'Business account is restricted from messaging users in this country.',
+      },
+      sender_type: 'User',
+      sender_id: 1,
+      external_source_ids: {},
+      additional_attributes: {},
+      sentiment: {},
+      conversation: {
+        assignee_id: 1,
+        unread_count: 0,
+        last_activity_at: 1732196013,
+        contact_inbox: {
+          source_id: 'b018c554-8e17-4102-8a0b-f6d20d021017',
+        },
+      },
+      sender: {
+        id: 1,
+        name: 'John',
+        available_name: 'John',
+        avatar_url:
+          'http://localhost:3000/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBaDBLIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--4e625d80e7ef2dc41354392bc214832fbe640840/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdCem9MWm05eWJXRjBTU0lJY0c1bkJqb0dSVlE2RTNKbGMybDZaVjkwYjE5bWFXeHNXd2RwQWZvdyIsImV4cCI6bnVsbCwicHVyIjoidmFyaWF0aW9uIn19--ebe60765d222d11ade39165eae49cc4b2de18d89/picologo.png',
+        type: 'user',
+        availability_status: null,
+        thumbnail:
+          'http://localhost:3000/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBaDBLIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--4e625d80e7ef2dc41354392bc214832fbe640840/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdCem9MWm05eWJXRjBTU0lJY0c1bkJqb0dSVlE2RTNKbGMybDZaVjkwYjE5bWFXeHNXd2RwQWZvdyIsImV4cCI6bnVsbCwicHVyIjoidmFyaWF0aW9uIn19--ebe60765d222d11ade39165eae49cc4b2de18d89/picologo.png',
+      },
+      previous_changes: {
+        updated_at: ['2024-11-21T13:33:33.511Z', '2024-11-21T13:33:33.879Z'],
+        status: ['sent', 'read'],
+      },
+    },
+    {
+      id: 5287,
+      content: 'John set the priority to urgent',
+      account_id: 1,
+      inbox_id: 475,
+      conversation_id: 43,
+      message_type: 2,
+      created_at: 1732196017,
+      updated_at: '2024-11-21T13:33:37.569Z',
+      private: false,
+      status: 'sent',
+      source_id: null,
+      content_type: 'text',
+      content_attributes: {},
+      sender_type: null,
+      sender_id: null,
+      external_source_ids: {},
+      additional_attributes: {},
+      processed_message_content: 'John set the priority to urgent',
+      sentiment: {},
+      conversation: {
+        assignee_id: 1,
+        unread_count: 0,
+        last_activity_at: 1732196017,
+        contact_inbox: {
+          source_id: 'b018c554-8e17-4102-8a0b-f6d20d021017',
+        },
+      },
+    },
+    {
+      id: 5288,
+      content: 'John added billing',
+      account_id: 1,
+      inbox_id: 475,
+      conversation_id: 43,
+      message_type: 2,
+      created_at: 1732196020,
+      updated_at: '2024-11-21T13:33:40.207Z',
+      private: false,
+      status: 'sent',
+      source_id: null,
+      content_type: 'text',
+      content_attributes: {},
+      sender_type: null,
+      sender_id: null,
+      external_source_ids: {},
+      additional_attributes: {},
+      processed_message_content: 'John added billing',
+      sentiment: {},
+      conversation: {
+        assignee_id: 1,
+        unread_count: 0,
+        last_activity_at: 1732196020,
+        contact_inbox: {
+          source_id: 'b018c554-8e17-4102-8a0b-f6d20d021017',
+        },
+      },
+    },
+    {
+      id: 5289,
+      content: 'John added delivery',
+      account_id: 1,
+      inbox_id: 475,
+      conversation_id: 43,
+      message_type: 2,
+      created_at: 1732196020,
+      updated_at: '2024-11-21T13:33:40.822Z',
+      private: false,
+      status: 'sent',
+      source_id: null,
+      content_type: 'text',
+      content_attributes: {},
+      sender_type: null,
+      sender_id: null,
+      external_source_ids: {},
+      additional_attributes: {},
+      processed_message_content: 'John added delivery',
+      sentiment: {},
+      conversation: {
+        assignee_id: 1,
+        unread_count: 0,
+        last_activity_at: 1732196020,
+        contact_inbox: {
+          source_id: 'b018c554-8e17-4102-8a0b-f6d20d021017',
+        },
+      },
+    },
+    {
+      id: 5290,
+      content: 'Conversation was marked resolved by John',
+      account_id: 1,
+      inbox_id: 475,
+      conversation_id: 43,
+      message_type: 2,
+      created_at: 1732196029,
+      updated_at: '2024-11-21T13:33:49.059Z',
+      private: false,
+      status: 'sent',
+      source_id: null,
+      content_type: 'text',
+      content_attributes: {},
+      sender_type: null,
+      sender_id: null,
+      external_source_ids: {},
+      additional_attributes: {},
+      processed_message_content: 'Conversation was marked resolved by John',
+      sentiment: {},
+      conversation: {
+        assignee_id: 1,
+        unread_count: 0,
+        last_activity_at: 1732196029,
+        contact_inbox: {
+          source_id: 'b018c554-8e17-4102-8a0b-f6d20d021017',
+        },
+      },
+    },
+  ],
+  { deep: true }
+);
diff --git a/app/javascript/dashboard/components-next/message/fixtures/textWithMedia.js b/app/javascript/dashboard/components-next/message/fixtures/textWithMedia.js
new file mode 100644
index 000000000..05e5faf5b
--- /dev/null
+++ b/app/javascript/dashboard/components-next/message/fixtures/textWithMedia.js
@@ -0,0 +1,1526 @@
+import camelcaseKeys from 'camelcase-keys';
+
+export default camelcaseKeys(
+  [
+    {
+      id: 5296,
+      content: 'Hey, I want to get my Macbook repaird',
+      inbox_id: 486,
+      conversation_id: 1016,
+      message_type: 0,
+      content_type: 'text',
+      status: 'sent',
+      content_attributes: {
+        in_reply_to: null,
+      },
+      created_at: 1732710571,
+      private: false,
+      source_id: null,
+      sender: {
+        additional_attributes: {
+          created_at_ip: '::1',
+        },
+        custom_attributes: {},
+        email: 'anthony@example.com',
+        id: 599,
+        identifier: null,
+        name: 'anthony',
+        phone_number: null,
+        thumbnail: '',
+        type: 'contact',
+      },
+    },
+    {
+      id: 5296,
+      content: '',
+      inbox_id: 486,
+      conversation_id: 1016,
+      message_type: 0,
+      content_type: 'text',
+      status: 'sent',
+      content_attributes: {
+        in_reply_to: null,
+      },
+      created_at: 1732710571,
+      private: false,
+      source_id: null,
+      sender: {
+        additional_attributes: {
+          created_at_ip: '::1',
+        },
+        custom_attributes: {},
+        email: 'anthony@example.com',
+        id: 599,
+        identifier: null,
+        name: 'anthony',
+        phone_number: null,
+        thumbnail: '',
+        type: 'contact',
+      },
+      attachments: [
+        {
+          id: 378,
+          message_id: 5314,
+          file_type: 'location',
+          account_id: 2,
+          coordinates_lat: 37.7937545,
+          coordinates_long: -122.3997472,
+          fallback_title: 'Chatwoot Inc',
+          extension: null,
+          file_size: 287949,
+          width: null,
+          height: null,
+        },
+      ],
+    },
+    {
+      id: 5296,
+      content: 'Shivam Mishra',
+      inbox_id: 486,
+      conversation_id: 1016,
+      message_type: 0,
+      content_type: 'text',
+      status: 'sent',
+      content_attributes: {
+        in_reply_to: null,
+      },
+      created_at: 1732710571,
+      private: false,
+      source_id: null,
+      sender: {
+        additional_attributes: {
+          created_at_ip: '::1',
+        },
+        custom_attributes: {},
+        email: 'anthony@example.com',
+        id: 599,
+        identifier: null,
+        name: 'anthony',
+        phone_number: null,
+        thumbnail: '',
+        type: 'contact',
+      },
+      attachments: [
+        {
+          id: 378,
+          message_id: 5314,
+          file_type: 'contact',
+          account_id: 2,
+          coordinates_lat: 37.7937545,
+          coordinates_long: -122.3997472,
+          fallback_title: '+919999999999',
+          extension: null,
+          file_size: 287949,
+          width: null,
+          height: null,
+        },
+      ],
+    },
+    {
+      id: 5297,
+      content: 'Give the team a way to reach you.',
+      inbox_id: 486,
+      conversation_id: 1016,
+      message_type: 3,
+      content_type: 'text',
+      status: 'read',
+      content_attributes: {},
+      created_at: 1732710572,
+      private: false,
+      source_id: null,
+    },
+    {
+      id: 5298,
+      content: 'Get notified by email',
+      inbox_id: 486,
+      conversation_id: 1016,
+      message_type: 3,
+      content_type: 'input_email',
+      status: 'read',
+      content_attributes: {
+        submitted_email: 'anthony@example.com',
+      },
+      created_at: 1732710572,
+      private: false,
+      source_id: null,
+    },
+    {
+      conversation_id: 1016,
+      status: 'read',
+      content_type: 'text',
+      processed_message_content: 'Conversation was reopened by John',
+      id: 5299,
+      content: 'Conversation was reopened by John',
+      account_id: 2,
+      inbox_id: 486,
+      message_type: 2,
+      created_at: 1732710724,
+      updated_at: '2024-11-27T12:32:43.389Z',
+      private: false,
+      source_id: null,
+      content_attributes: {},
+      sender_type: null,
+      sender_id: null,
+      external_source_ids: {},
+      additional_attributes: {},
+      sentiment: {},
+      conversation: {
+        assignee_id: 1,
+        unread_count: 0,
+        last_activity_at: 1732710762,
+        contact_inbox: {
+          source_id: 'f42d4630-7c41-4af3-bbc7-7c43e2aa2fc7',
+        },
+      },
+      previous_changes: {
+        updated_at: ['2024-11-27T12:32:04.150Z', '2024-11-27T12:32:43.389Z'],
+        status: ['sent', 'read'],
+      },
+    },
+    {
+      conversation_id: 1016,
+      status: 'read',
+      content_type: 'text',
+      processed_message_content: 'John self-assigned this conversation',
+      id: 5300,
+      content: 'John self-assigned this conversation',
+      account_id: 2,
+      inbox_id: 486,
+      message_type: 2,
+      created_at: 1732710731,
+      updated_at: '2024-11-27T12:32:43.419Z',
+      private: false,
+      source_id: null,
+      content_attributes: {},
+      sender_type: null,
+      sender_id: null,
+      external_source_ids: {},
+      additional_attributes: {},
+      sentiment: {},
+      conversation: {
+        assignee_id: 1,
+        unread_count: 0,
+        last_activity_at: 1732710762,
+        contact_inbox: {
+          source_id: 'f42d4630-7c41-4af3-bbc7-7c43e2aa2fc7',
+        },
+      },
+      previous_changes: {
+        updated_at: ['2024-11-27T12:32:11.416Z', '2024-11-27T12:32:43.419Z'],
+        status: ['sent', 'read'],
+      },
+    },
+    {
+      conversation_id: 1016,
+      status: 'read',
+      content_type: 'text',
+      processed_message_content:
+        "Hey, I am Shivam, I'll be helping you today. What kind of repair are you looking for? I see you own a Macbook Pro 2022 Model. Is that correct?",
+      id: 5301,
+      content:
+        "Hey, I am Shivam, I'll be helping you today. What kind of repair are you looking for? I see you own a Macbook Pro 2022 Model. Is that correct?",
+      account_id: 2,
+      inbox_id: 486,
+      message_type: 1,
+      created_at: 1732710762,
+      updated_at: '2024-11-27T12:32:43.458Z',
+      private: false,
+      source_id: null,
+      content_attributes: {
+        in_reply_to: 5296,
+      },
+      sender_type: 'User',
+      sender_id: 1,
+      external_source_ids: {},
+      additional_attributes: {},
+      sentiment: {},
+      conversation: {
+        assignee_id: 1,
+        unread_count: 0,
+        last_activity_at: 1732710762,
+        contact_inbox: {
+          source_id: 'f42d4630-7c41-4af3-bbc7-7c43e2aa2fc7',
+        },
+      },
+      sender: {
+        id: 1,
+        name: 'John',
+        available_name: 'John',
+        avatar_url:
+          'http://localhost:3000/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBaDBLIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--4e625d80e7ef2dc41354392bc214832fbe640840/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdCem9MWm05eWJXRjBTU0lJY0c1bkJqb0dSVlE2RTNKbGMybDZaVjkwYjE5bWFXeHNXd2RwQWZvdyIsImV4cCI6bnVsbCwicHVyIjoidmFyaWF0aW9uIn19--ebe60765d222d11ade39165eae49cc4b2de18d89/picologo.png',
+        type: 'user',
+        availability_status: null,
+        thumbnail:
+          'http://localhost:3000/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBaDBLIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--4e625d80e7ef2dc41354392bc214832fbe640840/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdCem9MWm05eWJXRjBTU0lJY0c1bkJqb0dSVlE2RTNKbGMybDZaVjkwYjE5bWFXeHNXd2RwQWZvdyIsImV4cCI6bnVsbCwicHVyIjoidmFyaWF0aW9uIn19--ebe60765d222d11ade39165eae49cc4b2de18d89/picologo.png',
+      },
+      previous_changes: {
+        updated_at: ['2024-11-27T12:32:42.481Z', '2024-11-27T12:32:43.458Z'],
+        status: ['sent', 'read'],
+      },
+    },
+    {
+      id: 5302,
+      content:
+        'I dropped my laptop and the screen is not cracked, can you fix it?',
+      account_id: 2,
+      inbox_id: 486,
+      conversation_id: 1016,
+      message_type: 0,
+      created_at: 1732710776,
+      updated_at: '2024-11-27T12:32:56.684Z',
+      private: false,
+      status: 'sent',
+      source_id: null,
+      content_type: 'text',
+      content_attributes: {
+        in_reply_to: 5301,
+      },
+      sender_type: 'Contact',
+      sender_id: 599,
+      external_source_ids: {},
+      additional_attributes: {},
+      processed_message_content:
+        'I dropped my laptop and the screen is not cracked, can you fix it?',
+      sentiment: {},
+      conversation: {
+        assignee_id: 1,
+        unread_count: 1,
+        last_activity_at: 1732710776,
+        contact_inbox: {
+          source_id: 'f42d4630-7c41-4af3-bbc7-7c43e2aa2fc7',
+        },
+      },
+      sender: {
+        additional_attributes: {
+          created_at_ip: '::1',
+        },
+        custom_attributes: {},
+        email: 'anthony@example.com',
+        id: 599,
+        identifier: null,
+        name: 'anthony',
+        phone_number: null,
+        thumbnail: '',
+        type: 'contact',
+      },
+    },
+    {
+      conversation_id: 1016,
+      status: 'read',
+      content_type: 'text',
+      processed_message_content: 'John added repair',
+      id: 5303,
+      content: 'John added repair',
+      account_id: 2,
+      inbox_id: 486,
+      message_type: 2,
+      created_at: 1732710805,
+      updated_at: '2024-11-27T12:33:30.138Z',
+      private: false,
+      source_id: null,
+      content_attributes: {},
+      sender_type: null,
+      sender_id: null,
+      external_source_ids: {},
+      additional_attributes: {},
+      sentiment: {},
+      conversation: {
+        assignee_id: 1,
+        unread_count: 0,
+        last_activity_at: 1732710809,
+        contact_inbox: {
+          source_id: 'f42d4630-7c41-4af3-bbc7-7c43e2aa2fc7',
+        },
+      },
+      previous_changes: {
+        updated_at: ['2024-11-27T12:33:25.620Z', '2024-11-27T12:33:30.138Z'],
+        status: ['sent', 'read'],
+      },
+    },
+    {
+      conversation_id: 1016,
+      status: 'read',
+      content_type: 'text',
+      processed_message_content:
+        'Sure, will it be possible to share an image of the same?',
+      id: 5304,
+      content: 'Sure, will it be possible to share an image of the same?',
+      account_id: 2,
+      inbox_id: 486,
+      message_type: 1,
+      created_at: 1732710809,
+      updated_at: '2024-11-27T12:33:30.167Z',
+      private: false,
+      source_id: null,
+      content_attributes: {},
+      sender_type: 'User',
+      sender_id: 1,
+      external_source_ids: {},
+      additional_attributes: {},
+      sentiment: {},
+      conversation: {
+        assignee_id: 1,
+        unread_count: 0,
+        last_activity_at: 1732710809,
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+      content: 'This is perfect, thanks a lot. Let me know the next steps',
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+        "Sure, you can fill this form and mail the item to us. And we will replace the screen within 5 business days and dispatch it for you. I've also attached and estimate for the repair and the shipping charges",
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+      message_type: 2,
+      created_at: 1732711142,
+      updated_at: '2024-11-27T12:39:02.911Z',
+      private: false,
+      status: 'sent',
+      source_id: null,
+      content_type: 'text',
+      content_attributes: {},
+      sender_type: null,
+      sender_id: null,
+      external_source_ids: {},
+      additional_attributes: {},
+      processed_message_content: 'Conversation was marked resolved by John',
+      sentiment: {},
+      conversation: {
+        assignee_id: 1,
+        unread_count: 0,
+        last_activity_at: 1732711142,
+        contact_inbox: {
+          source_id: 'f42d4630-7c41-4af3-bbc7-7c43e2aa2fc7',
+        },
+      },
+    },
+    {
+      id: 5323,
+      content: 'These are all the files you requested',
+      inbox_id: 486,
+      echo_id: '9f7432284767',
+      conversation_id: 1016,
+      message_type: 0,
+      content_type: 'text',
+      status: 'sent',
+      content_attributes: {},
+      created_at: 1732795624,
+      private: false,
+      source_id: null,
+      sender_type: 'Contact',
+      sender_id: 599,
+      sender: {
+        additional_attributes: {
+          created_at_ip: '::1',
+        },
+        custom_attributes: {},
+        email: 'anthony@example.com',
+        id: 599,
+        identifier: null,
+        name: 'anthony',
+        phone_number: null,
+        thumbnail: '',
+        type: 'contact',
+      },
+      attachments: [
+        {
+          id: 27,
+          message_id: 5323,
+          file_type: 'image',
+          account_id: 2,
+          extension: null,
+          data_url: 'https://picsum.photos/500',
+          thumb_url: 'https://picsum.photos/500',
+          file_size: 26126,
+          width: null,
+          height: null,
+        },
+        {
+          id: 28,
+          message_id: 5323,
+          file_type: 'image',
+          account_id: 2,
+          extension: null,
+          data_url: 'https://picsum.photos/500',
+          thumb_url: 'https://picsum.photos/500',
+          file_size: 58696,
+          width: null,
+          height: null,
+        },
+        {
+          id: 28,
+          message_id: 5323,
+          file_type: 'file',
+          account_id: 2,
+          extension: null,
+          data_url:
+            'http://localhost:3000/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBaXdLIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--3aa5f4c3a2a034b6e68800d4787d369254ab1eb4/multi.zip',
+          thumb_url:
+            'http://localhost:3000/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBaXdLIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--3aa5f4c3a2a034b6e68800d4787d369254ab1eb4/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdCem9MWm05eWJXRjBPZ2h3Ym1jNkUzSmxjMmw2WlY5MGIxOW1hV3hzV3dkcEFmb3ciLCJleHAiOm51bGwsInB1ciI6InZhcmlhdGlvbiJ9fQ==--328463286cffa0d7d9a36a3a30bfa1daed3a5ee6/multi.webp',
+          file_size: 58696,
+          width: null,
+          height: null,
+        },
+      ],
+    },
+    {
+      id: 5323,
+      content: null,
+      inbox_id: 486,
+      echo_id: '9f7432284767',
+      conversation_id: 1016,
+      message_type: 0,
+      content_type: 'text',
+      status: 'sent',
+      content_attributes: {},
+      created_at: 1732795624,
+      private: false,
+      source_id: null,
+      sender_type: 'Contact',
+      sender_id: 599,
+      sender: {
+        additional_attributes: {
+          created_at_ip: '::1',
+        },
+        custom_attributes: {},
+        email: 'anthony@example.com',
+        id: 599,
+        identifier: null,
+        name: 'anthony',
+        phone_number: null,
+        thumbnail: '',
+        type: 'contact',
+      },
+      attachments: [
+        {
+          id: 27,
+          message_id: 5323,
+          file_type: 'image',
+          account_id: 2,
+          extension: null,
+          data_url: 'https://picsum.photos/500',
+          thumb_url: 'https://picsum.photos/500',
+          file_size: 26126,
+          width: null,
+          height: null,
+        },
+        {
+          id: 28,
+          message_id: 5323,
+          file_type: 'image',
+          account_id: 2,
+          extension: null,
+          data_url: 'https://picsum.photos/500',
+          thumb_url: 'https://picsum.photos/500',
+          file_size: 58696,
+          width: null,
+          height: null,
+        },
+        {
+          id: 28,
+          message_id: 5323,
+          file_type: 'file',
+          account_id: 2,
+          extension: null,
+          data_url:
+            'http://localhost:3000/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBaXdLIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--3aa5f4c3a2a034b6e68800d4787d369254ab1eb4/list-with-all-data.csv',
+          thumb_url:
+            'http://localhost:3000/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBaXdLIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--3aa5f4c3a2a034b6e68800d4787d369254ab1eb4/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdCem9MWm05eWJXRjBPZ2h3Ym1jNkUzSmxjMmw2WlY5MGIxOW1hV3hzV3dkcEFmb3ciLCJleHAiOm51bGwsInB1ciI6InZhcmlhdGlvbiJ9fQ==--328463286cffa0d7d9a36a3a30bfa1daed3a5ee6/multi.webp',
+          file_size: 58696,
+          width: null,
+          height: null,
+        },
+      ],
+    },
+    {
+      conversation_id: 43,
+      status: 'progress',
+      content_type: 'text',
+      processed_message_content: ' Happy to help :)',
+      id: 5285,
+      content: ' Happy to help :)',
+      account_id: 1,
+      inbox_id: 475,
+      message_type: 1,
+      created_at: 1732195991,
+      updated_at: '2024-11-21T13:33:12.229Z',
+      private: false,
+      source_id: null,
+      content_attributes: {},
+      sender_type: 'User',
+      sender_id: 1,
+      external_source_ids: {},
+      additional_attributes: {},
+      sentiment: {},
+      conversation: {
+        assignee_id: 1,
+        unread_count: 0,
+        last_activity_at: 1732195991,
+        contact_inbox: {
+          source_id: 'b018c554-8e17-4102-8a0b-f6d20d021017',
+        },
+      },
+      sender: {
+        id: 1,
+        name: 'John',
+        available_name: 'John',
+        avatar_url:
+          'http://localhost:3000/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBaDBLIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--4e625d80e7ef2dc41354392bc214832fbe640840/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdCem9MWm05eWJXRjBTU0lJY0c1bkJqb0dSVlE2RTNKbGMybDZaVjkwYjE5bWFXeHNXd2RwQWZvdyIsImV4cCI6bnVsbCwicHVyIjoidmFyaWF0aW9uIn19--ebe60765d222d11ade39165eae49cc4b2de18d89/picologo.png',
+        type: 'user',
+        availability_status: null,
+        thumbnail:
+          'http://localhost:3000/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBaDBLIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--4e625d80e7ef2dc41354392bc214832fbe640840/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdCem9MWm05eWJXRjBTU0lJY0c1bkJqb0dSVlE2RTNKbGMybDZaVjkwYjE5bWFXeHNXd2RwQWZvdyIsImV4cCI6bnVsbCwicHVyIjoidmFyaWF0aW9uIn19--ebe60765d222d11ade39165eae49cc4b2de18d89/picologo.png',
+      },
+      previous_changes: {
+        updated_at: ['2024-11-21T13:33:11.667Z', '2024-11-21T13:33:12.229Z'],
+        status: ['sent', 'read'],
+      },
+    },
+    {
+      conversation_id: 43,
+      status: 'failed',
+      content_type: 'text',
+      processed_message_content:
+        "Let us know if you have any questions, I'll close this conversation for now",
+      id: 5286,
+      content:
+        "Let us know if you have any questions, I'll close this conversation for now",
+      account_id: 1,
+      inbox_id: 475,
+      message_type: 1,
+      created_at: 1732196013,
+      updated_at: '2024-11-21T13:33:33.879Z',
+      private: false,
+      source_id: null,
+      content_attributes: {
+        external_error:
+          'Business account is restricted from messaging users in this country.',
+      },
+      sender_type: 'User',
+      sender_id: 1,
+      external_source_ids: {},
+      additional_attributes: {},
+      sentiment: {},
+      conversation: {
+        assignee_id: 1,
+        unread_count: 0,
+        last_activity_at: 1732196013,
+        contact_inbox: {
+          source_id: 'b018c554-8e17-4102-8a0b-f6d20d021017',
+        },
+      },
+      sender: {
+        id: 1,
+        name: 'John',
+        available_name: 'John',
+        avatar_url:
+          'http://localhost:3000/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBaDBLIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--4e625d80e7ef2dc41354392bc214832fbe640840/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdCem9MWm05eWJXRjBTU0lJY0c1bkJqb0dSVlE2RTNKbGMybDZaVjkwYjE5bWFXeHNXd2RwQWZvdyIsImV4cCI6bnVsbCwicHVyIjoidmFyaWF0aW9uIn19--ebe60765d222d11ade39165eae49cc4b2de18d89/picologo.png',
+        type: 'user',
+        availability_status: null,
+        thumbnail:
+          'http://localhost:3000/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBaDBLIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--4e625d80e7ef2dc41354392bc214832fbe640840/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdCem9MWm05eWJXRjBTU0lJY0c1bkJqb0dSVlE2RTNKbGMybDZaVjkwYjE5bWFXeHNXd2RwQWZvdyIsImV4cCI6bnVsbCwicHVyIjoidmFyaWF0aW9uIn19--ebe60765d222d11ade39165eae49cc4b2de18d89/picologo.png',
+      },
+      previous_changes: {
+        updated_at: ['2024-11-21T13:33:33.511Z', '2024-11-21T13:33:33.879Z'],
+        status: ['sent', 'read'],
+      },
+    },
+  ],
+  { deep: true }
+);
diff --git a/app/javascript/dashboard/components-next/message/provider.js b/app/javascript/dashboard/components-next/message/provider.js
new file mode 100644
index 000000000..cf35c6c40
--- /dev/null
+++ b/app/javascript/dashboard/components-next/message/provider.js
@@ -0,0 +1,33 @@
+import { inject, provide, computed } from 'vue';
+import { useMapGetter } from 'dashboard/composables/store';
+import { useSnakeCase } from 'dashboard/composables/useTransformKeys';
+import { ATTACHMENT_TYPES } from './constants';
+
+const MessageControl = Symbol('MessageControl');
+
+export function useMessageContext() {
+  const context = inject(MessageControl, null);
+  if (context === null) {
+    throw new Error(`Component is missing a parent <Message /> component.`);
+  }
+
+  const currentChatAttachments = useMapGetter('getSelectedChatAttachments');
+  const filteredCurrentChatAttachments = computed(() => {
+    const attachments = currentChatAttachments.value.filter(attachment =>
+      [
+        ATTACHMENT_TYPES.IMAGE,
+        ATTACHMENT_TYPES.VIDEO,
+        ATTACHMENT_TYPES.IG_REEL,
+        ATTACHMENT_TYPES.AUDIO,
+      ].includes(attachment.file_type)
+    );
+
+    return useSnakeCase(attachments);
+  });
+
+  return { ...context, filteredCurrentChatAttachments };
+}
+
+export function provideMessageContext(context) {
+  provide(MessageControl, context);
+}
diff --git a/app/javascript/dashboard/components-next/message/stories/EmailMessages.story.vue b/app/javascript/dashboard/components-next/message/stories/EmailMessages.story.vue
new file mode 100644
index 000000000..7988e2745
--- /dev/null
+++ b/app/javascript/dashboard/components-next/message/stories/EmailMessages.story.vue
@@ -0,0 +1,45 @@
+<script setup>
+import Message from '../Message.vue';
+
+import simpleEmail from '../fixtures/simpleEmail.js';
+import fullConversation from '../fixtures/emailConversation.js';
+import newsletterEmail from '../fixtures/newsletterEmail.js';
+
+const failedEmail = {
+  ...simpleEmail[0],
+  status: 'failed',
+  senderId: 1,
+  senderType: 'User',
+  contentAttributes: {
+    ...simpleEmail[0].contentAttributes,
+    externalError: 'Failed to send email',
+  },
+};
+</script>
+
+<template>
+  <Story
+    title="Components/Messages/Email"
+    :layout="{ type: 'grid', width: '800px' }"
+  >
+    <Variant title="Simple Email">
+      <div class="p-4 bg-n-background rounded-lg w-full min-w-5xl grid">
+        <template v-for="message in fullConversation" :key="message.id">
+          <Message :current-user-id="1" is-email-inbox v-bind="message" />
+        </template>
+      </div>
+    </Variant>
+    <Variant title="Newsletter">
+      <div class="p-4 bg-n-background rounded-lg w-full min-w-5xl grid">
+        <template v-for="message in newsletterEmail" :key="message.id">
+          <Message :current-user-id="1" is-email-inbox v-bind="message" />
+        </template>
+      </div>
+    </Variant>
+    <Variant title="Failed Email">
+      <div class="p-4 bg-n-background rounded-lg w-full min-w-5xl grid">
+        <Message :current-user-id="1" is-email-inbox v-bind="failedEmail" />
+      </div>
+    </Variant>
+  </Story>
+</template>
diff --git a/app/javascript/dashboard/components-next/message/stories/InstagramBubbles.story.vue b/app/javascript/dashboard/components-next/message/stories/InstagramBubbles.story.vue
new file mode 100644
index 000000000..7d58d8eaf
--- /dev/null
+++ b/app/javascript/dashboard/components-next/message/stories/InstagramBubbles.story.vue
@@ -0,0 +1,137 @@
+<script setup>
+import { ref, reactive, computed } from 'vue';
+import Message from '../Message.vue';
+
+const currentUserId = ref(1);
+
+const state = reactive({
+  useCurrentUserId: false,
+});
+
+const getMessage = overrides => {
+  const contentAttributes = {
+    inReplyTo: null,
+    ...(overrides.contentAttributes ?? {}),
+  };
+
+  const sender = {
+    additionalAttributes: {},
+    customAttributes: {},
+    email: 'hey@example.com',
+    id: 597,
+    identifier: null,
+    name: 'John Doe',
+    phoneNumber: null,
+    thumbnail: '',
+    type: 'contact',
+    ...(overrides.sender ?? {}),
+  };
+
+  return {
+    id: 5272,
+    content: 'Hey, how are ya, I had a few questions about Chatwoot?',
+    inboxId: 475,
+    conversationId: 43,
+    messageType: 0,
+    contentType: 'text',
+    status: 'sent',
+    createdAt: 1732195656,
+    private: false,
+    sourceId: null,
+    ...overrides,
+    sender,
+    contentAttributes,
+  };
+};
+
+const getAttachment = (type, url, overrides) => {
+  return {
+    id: 22,
+    messageId: 5319,
+    fileType: type,
+    accountId: 2,
+    extension: null,
+    dataUrl: url,
+    thumbUrl: '',
+    fileSize: 345644,
+    width: null,
+    height: null,
+    ...overrides,
+  };
+};
+
+const baseSenderData = computed(() => {
+  return {
+    messageType: state.useCurrentUserId ? 1 : 0,
+    senderId: state.useCurrentUserId ? currentUserId.value : 597,
+    sender: {
+      id: state.useCurrentUserId ? currentUserId.value : 597,
+      type: state.useCurrentUserId ? 'User' : 'Contact',
+    },
+  };
+});
+
+const instagramStory = computed(() =>
+  getMessage({
+    content: 'cwtestinglocal mentioned you in the story: ',
+    contentAttributes: {
+      imageType: 'story_mention',
+    },
+    attachments: [
+      getAttachment(
+        'image',
+        'https://images.pexels.com/photos/2587370/pexels-photo-2587370.jpeg?auto=compress&cs=tinysrgb&w=1260&h=750&dpr=2'
+      ),
+    ],
+    ...baseSenderData.value,
+  })
+);
+
+const unsupported = computed(() =>
+  getMessage({
+    content: null,
+    contentAttributes: {
+      isUnsupported: true,
+    },
+    ...baseSenderData.value,
+  })
+);
+
+const igReel = computed(() =>
+  getMessage({
+    content: null,
+    attachments: [
+      getAttachment(
+        'ig_reel',
+        'https://videos.pexels.com/video-files/2023708/2023708-hd_720_1280_30fps.mp4'
+      ),
+    ],
+    ...baseSenderData.value,
+  })
+);
+</script>
+
+<template>
+  <Story
+    title="Components/Message Bubbles/Instagram"
+    :layout="{ type: 'grid', width: '800px' }"
+  >
+    <Variant title="Instagram Reel">
+      <div class="p-4 bg-n-background rounded-lg w-full min-w-5xl grid">
+        <Message :current-user-id="1" v-bind="igReel" />
+      </div>
+    </Variant>
+
+    <Variant title="Instagram Story">
+      <div class="p-4 bg-n-background rounded-lg w-full min-w-5xl grid">
+        <Message :current-user-id="1" v-bind="instagramStory" />
+      </div>
+    </Variant>
+
+    <Variant title="Unsupported">
+      <div class="p-4 bg-n-background rounded-lg w-full min-w-5xl grid">
+        <Message :current-user-id="1" v-bind="unsupported" />
+      </div>
+    </Variant>
+  </Story>
+</template>
diff --git a/app/javascript/dashboard/components-next/message/stories/InstagramMessages.story.vue b/app/javascript/dashboard/components-next/message/stories/InstagramMessages.story.vue
new file mode 100644
index 000000000..6bc97c981
--- /dev/null
+++ b/app/javascript/dashboard/components-next/message/stories/InstagramMessages.story.vue
@@ -0,0 +1,44 @@
+<script setup>
+import Message from '../Message.vue';
+import instagramConversation from '../fixtures/instagramConversation.js';
+
+const messages = instagramConversation;
+
+const shouldGroupWithNext = index => {
+  if (index === messages.length - 1) return false;
+
+  const current = messages[index];
+  const next = messages[index + 1];
+
+  if (next.status === 'failed') return false;
+
+  const nextSenderId = next.senderId ?? next.sender?.id;
+  const currentSenderId = current.senderId ?? current.sender?.id;
+  if (currentSenderId !== nextSenderId) return false;
+
+  // Check if messages are in the same minute by rounding down to nearest minute
+  return Math.floor(next.createdAt / 60) === Math.floor(current.createdAt / 60);
+};
+
+const getReplyToMessage = message => {
+  const idToCheck = message.contentAttributes.inReplyTo;
+  if (!idToCheck) return null;
+
+  return messages.find(candidate => idToCheck === candidate.id);
+};
+</script>
+
+<template>
+  <Story title="Components/Messages/Instagram" :layout="{ type: 'single' }">
+    <div class="p-4 bg-n-background rounded-lg w-full min-w-5xl grid">
+      <template v-for="(message, index) in messages" :key="message.id">
+        <Message
+          :current-user-id="1"
+          :group-with-next="shouldGroupWithNext(index)"
+          :in-reply-to="getReplyToMessage(message)"
+          v-bind="message"
+        />
+      </template>
+    </div>
+  </Story>
+</template>
diff --git a/app/javascript/dashboard/components-next/message/stories/MediaBubbles.story.vue b/app/javascript/dashboard/components-next/message/stories/MediaBubbles.story.vue
new file mode 100644
index 000000000..2b4152f47
--- /dev/null
+++ b/app/javascript/dashboard/components-next/message/stories/MediaBubbles.story.vue
@@ -0,0 +1,260 @@
+<script setup>
+import { ref, reactive, computed } from 'vue';
+import Message from '../Message.vue';
+
+const currentUserId = ref(1);
+
+const state = reactive({
+  useCurrentUserId: false,
+});
+
+const getMessage = overrides => {
+  const contentAttributes = {
+    inReplyTo: null,
+    ...(overrides.contentAttributes ?? {}),
+  };
+
+  const sender = {
+    additionalAttributes: {},
+    customAttributes: {},
+    email: 'hey@example.com',
+    id: 597,
+    identifier: null,
+    name: 'John Doe',
+    phoneNumber: null,
+    thumbnail: '',
+    type: 'contact',
+    ...(overrides.sender ?? {}),
+  };
+
+  return {
+    id: 5272,
+    content: 'Hey, how are ya, I had a few questions about Chatwoot?',
+    inboxId: 475,
+    conversationId: 43,
+    messageType: 0,
+    contentType: 'text',
+    status: 'sent',
+    createdAt: 1732195656,
+    private: false,
+    sourceId: null,
+    ...overrides,
+    sender,
+    contentAttributes,
+  };
+};
+
+const getAttachment = (type, url, overrides) => {
+  return {
+    id: 22,
+    messageId: 5319,
+    fileType: type,
+    accountId: 2,
+    extension: null,
+    dataUrl: url,
+    thumbUrl: '',
+    fileSize: 345644,
+    width: null,
+    height: null,
+    ...overrides,
+  };
+};
+
+const baseSenderData = computed(() => {
+  return {
+    messageType: state.useCurrentUserId ? 1 : 0,
+    senderId: state.useCurrentUserId ? currentUserId.value : 597,
+    sender: {
+      id: state.useCurrentUserId ? currentUserId.value : 597,
+      type: state.useCurrentUserId ? 'User' : 'Contact',
+    },
+  };
+});
+
+const audioMessage = computed(() =>
+  getMessage({
+    content: null,
+    attachments: [
+      getAttachment(
+        'audio',
+        'https://cdn.freesound.org/previews/769/769025_16085454-lq.mp3'
+      ),
+    ],
+    ...baseSenderData.value,
+  })
+);
+
+const brokenImageMessage = computed(() =>
+  getMessage({
+    content: null,
+    attachments: [getAttachment('image', 'https://chatwoot.dev/broken.png')],
+    ...baseSenderData.value,
+  })
+);
+
+const imageMessage = computed(() =>
+  getMessage({
+    content: null,
+    attachments: [
+      getAttachment(
+        'image',
+        'https://images.pexels.com/photos/28506417/pexels-photo-28506417/free-photo-of-motorbike-on-scenic-road-in-surat-thani-thailand.jpeg'
+      ),
+    ],
+    ...baseSenderData.value,
+  })
+);
+
+const videoMessage = computed(() =>
+  getMessage({
+    content: null,
+    attachments: [
+      getAttachment(
+        'video',
+        'https://videos.pexels.com/video-files/1739010/1739010-hd_1920_1080_30fps.mp4'
+      ),
+    ],
+    ...baseSenderData.value,
+  })
+);
+
+const attachmentsOnly = computed(() =>
+  getMessage({
+    content: null,
+    attachments: [
+      getAttachment('image', 'https://chatwoot.dev/broken.png'),
+      getAttachment(
+        'video',
+        'https://videos.pexels.com/video-files/1739010/1739010-hd_1920_1080_30fps.mp4'
+      ),
+      getAttachment(
+        'image',
+        'https://images.pexels.com/photos/28506417/pexels-photo-28506417/free-photo-of-motorbike-on-scenic-road-in-surat-thani-thailand.jpeg'
+      ),
+      getAttachment('file', 'https://chatwoot.dev/invoice.pdf'),
+      getAttachment('file', 'https://chatwoot.dev/logs.txt'),
+      getAttachment('file', 'https://chatwoot.dev/contacts.xls'),
+      getAttachment('file', 'https://chatwoot.dev/customers.csv'),
+      getAttachment('file', 'https://chatwoot.dev/warehousing-policy.docx'),
+      getAttachment('file', 'https://chatwoot.dev/pitch-deck.ppt'),
+      getAttachment('file', 'https://chatwoot.dev/all-files.tar'),
+      getAttachment(
+        'audio',
+        'https://cdn.freesound.org/previews/769/769025_16085454-lq.mp3'
+      ),
+    ],
+    ...baseSenderData.value,
+  })
+);
+
+const singleFile = computed(() =>
+  getMessage({
+    content: null,
+    attachments: [getAttachment('file', 'https://chatwoot.dev/all-files.tar')],
+    ...baseSenderData.value,
+  })
+);
+
+const contact = computed(() =>
+  getMessage({
+    content: null,
+    attachments: [
+      getAttachment('contact', null, {
+        fallbackTitle: '+919999999999',
+      }),
+    ],
+    ...baseSenderData.value,
+  })
+);
+
+const location = computed(() =>
+  getMessage({
+    content: null,
+    attachments: [
+      getAttachment('location', null, {
+        coordinatesLat: 37.7937545,
+        coordinatesLong: -122.3997472,
+        fallbackTitle: 'Chatwoot Inc',
+      }),
+    ],
+    ...baseSenderData.value,
+  })
+);
+
+const dyte = computed(() => {
+  return getMessage({
+    messageType: 1,
+    contentType: 'integrations',
+    contentAttributes: {
+      type: 'dyte',
+      data: {
+        meetingId: 'f16bebe6-08b9-4593-899a-849f59c47397',
+        roomName: 'zcufnc-adbjcg',
+      },
+    },
+    senderId: 1,
+    sender: {
+      id: 1,
+      name: 'Shivam Mishra',
+      availableName: 'Shivam Mishra',
+      type: 'user',
+    },
+  });
+});
+</script>
+
+<template>
+  <Story
+    title="Components/Message Bubbles/Media"
+    :layout="{ type: 'grid', width: '800px' }"
+  >
+    <!-- Media Types -->
+    <Variant title="Audio">
+      <div class="p-4 bg-n-background rounded-lg w-full min-w-5xl grid">
+        <Message :current-user-id="1" v-bind="audioMessage" />
+      </div>
+    </Variant>
+    <Variant title="Image">
+      <div class="p-4 bg-n-background rounded-lg w-full min-w-5xl grid">
+        <Message :current-user-id="1" v-bind="imageMessage" />
+      </div>
+    </Variant>
+    <Variant title="Broken Image">
+      <div class="p-4 bg-n-background rounded-lg w-full min-w-5xl grid">
+        <Message :current-user-id="1" v-bind="brokenImageMessage" />
+      </div>
+    </Variant>
+    <Variant title="Video">
+      <div class="p-4 bg-n-background rounded-lg w-full min-w-5xl grid">
+        <Message :current-user-id="1" v-bind="videoMessage" />
+      </div>
+    </Variant>
+
+    <!-- Files and Attachments -->
+    <Variant title="Multiple Attachments">
+      <div class="p-4 bg-n-background rounded-lg w-full min-w-5xl grid">
+        <Message :current-user-id="1" v-bind="attachmentsOnly" />
+      </div>
+    </Variant>
+    <Variant title="File">
+      <div class="p-4 bg-n-background rounded-lg w-full min-w-5xl grid">
+        <Message :current-user-id="1" v-bind="singleFile" />
+      </div>
+    </Variant>
+    <Variant title="Contact">
+      <div class="p-4 bg-n-background rounded-lg w-full min-w-5xl grid">
+        <Message :current-user-id="1" v-bind="contact" />
+      </div>
+    </Variant>
+    <Variant title="Location">
+      <div class="p-4 bg-n-background rounded-lg w-full min-w-5xl grid">
+        <Message :current-user-id="1" v-bind="location" />
+      </div>
+    </Variant>
+    <Variant title="Dyte Video">
+      <div class="p-4 bg-n-background rounded-lg w-full min-w-5xl grid">
+        <Message :current-user-id="1" v-bind="dyte" />
+      </div>
+    </Variant>
+  </Story>
+</template>
diff --git a/app/javascript/dashboard/components-next/message/stories/MessageBubbles.story.vue b/app/javascript/dashboard/components-next/message/stories/MessageBubbles.story.vue
new file mode 100644
index 000000000..1fd027d25
--- /dev/null
+++ b/app/javascript/dashboard/components-next/message/stories/MessageBubbles.story.vue
@@ -0,0 +1,181 @@
+<script setup>
+import { ref, reactive, computed } from 'vue';
+import Message from '../Message.vue';
+
+const currentUserId = ref(1);
+
+const state = reactive({
+  useCurrentUserId: false,
+});
+
+const getMessage = overrides => {
+  const contentAttributes = {
+    inReplyTo: null,
+    ...(overrides.contentAttributes ?? {}),
+  };
+
+  const sender = {
+    additionalAttributes: {},
+    customAttributes: {},
+    email: 'hey@example.com',
+    id: 597,
+    identifier: null,
+    name: 'John Doe',
+    phoneNumber: null,
+    thumbnail: '',
+    type: 'contact',
+    ...(overrides.sender ?? {}),
+  };
+
+  return {
+    id: 5272,
+    content: 'Hey, how are ya, I had a few questions about Chatwoot?',
+    inboxId: 475,
+    conversationId: 43,
+    messageType: 0,
+    contentType: 'text',
+    status: 'sent',
+    createdAt: 1732195656,
+    private: false,
+    sourceId: null,
+    ...overrides,
+    sender,
+    contentAttributes,
+  };
+};
+
+const getAttachment = (type, url, overrides) => {
+  return {
+    id: 22,
+    messageId: 5319,
+    fileType: type,
+    accountId: 2,
+    extension: null,
+    dataUrl: url,
+    thumbUrl: '',
+    fileSize: 345644,
+    width: null,
+    height: null,
+    ...overrides,
+  };
+};
+
+const baseSenderData = computed(() => {
+  return {
+    messageType: state.useCurrentUserId ? 1 : 0,
+    senderId: state.useCurrentUserId ? currentUserId.value : 597,
+    sender: {
+      id: state.useCurrentUserId ? currentUserId.value : 597,
+      type: state.useCurrentUserId ? 'User' : 'Contact',
+    },
+  };
+});
+
+const simpleText = computed(() =>
+  getMessage({
+    ...baseSenderData.value,
+  })
+);
+const privateText = computed(() =>
+  getMessage({ private: true, ...baseSenderData.value })
+);
+
+const activityMessage = computed(() =>
+  getMessage({
+    content: 'John self-assigned this conversation',
+    messageType: 2,
+  })
+);
+
+const email = computed(() =>
+  getMessage({
+    content: null,
+    contentType: 'incoming_email',
+    contentAttributes: {
+      email: {
+        bcc: null,
+        cc: null,
+        contentType:
+          'multipart/alternative; boundary=0000000000009d889e0628477235',
+        date: '2024-12-02T16:29:39+05:30',
+        from: ['hey@shivam.dev'],
+        htmlContent: {
+          full: '<div dir="ltr"><h3><span style="font-size:small;font-weight:normal">Hi Team,</span></h3>\r\n<p>I hope this email finds you well! I wanted to share some updates regarding our integration with <strong>Chatwoot</strong> and outline some key features we’ve explored.</p>\r\n<hr>\r\n<h3>Key Updates</h3>\r\n<ol>\r\n<li>\r\n<p><strong>Integration Status</strong>:<br>\r\nThe initial integration with Chatwoot has been successful. We&#39;ve tested:</p>\r\n<ul>\r\n<li>API connectivity</li>\r\n<li>Multi-channel messaging</li>\r\n<li>Real-time chat updates</li>\r\n</ul>\r\n</li>\r\n<li>\r\n<p><strong>Upcoming Tasks</strong>:</p>\r\n<ul>\r\n<li>Streamlining notification workflows</li>\r\n<li>Enhancing webhook reliability</li>\r\n<li>Testing team collaboration features</li>\r\n</ul>\r\n</li>\r\n</ol>\r\n<blockquote>\r\n<p><strong>Note:</strong><br>\r\nDon’t forget to check out the automation capabilities in Chatwoot for handling repetitive queries. It can save a ton of time!</p>\r\n</blockquote>\r\n<hr>\r\n<h3>Features We Love</h3>\r\n<p>Here’s what stood out so far:</p>\r\n<ul>\r\n<li><strong>Unified Inbox</strong>: All customer conversations in one place.</li>\r\n<li><strong>Customizable Workflows</strong>: Tailored to our team’s unique needs.</li>\r\n<li><strong>Integrations</strong>: Works seamlessly with CRM and Slack.</li>\r\n</ul>\r\n<hr>\r\n<h3>Action Items</h3>\r\n<h4>For Next Week:</h4>\r\n<ol>\r\n<li>Implement the webhook for <strong>ticket prioritization</strong>.</li>\r\n<li>Test <strong>CSAT surveys</strong> post-chat sessions.</li>\r\n<li>Review <strong>analytics dashboard</strong> insights.</li>\r\n</ol>\r\n<hr>\r\n<h3>Data Snapshot</h3>\r\n<p>Here’s a quick overview of our conversation stats this week:</p>\r\n<table>\r\n<thead>\r\n<tr>\r\n<th>Metric</th>\r\n<th>Value</th>\r\n<th>Change (%)</th>\r\n</tr>\r\n</thead>\r\n<tbody>\r\n<tr>\r\n<td>Total Conversations</td>\r\n<td>350</td>\r\n<td>+25%</td>\r\n</tr>\r\n<tr>\r\n<td>Average Response Time</td>\r\n<td>3 minutes</td>\r\n<td>-15%</td>\r\n</tr>\r\n<tr>\r\n<td>CSAT Score</td>\r\n<td>92%</td>\r\n<td>+10%</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<hr>\r\n<h3>Feedback</h3>\r\n<p><i>Do let me know if you have additional feedback or ideas to improve our workflows. Here’s an image of how our Chatwoot dashboard looks with recent changes:</i></p>\r\n<p><img src="https://via.placeholder.com/600x300" alt="Chatwoot Dashboard Screenshot" title="Chatwoot Dashboard"></p>\r\n<hr>\r\n<p>Looking forward to hearing your thoughts!</p>\r\n<p>Best regards,<br>~ Shivam Mishra<br></p></div>\r\n',
+          reply:
+            "Hi Team,\n\nI hope this email finds you well! I wanted to share some updates regarding our integration with Chatwoot and outline some key features we’ve explored.\n\n---------------------------------------------------------------\n\nKey Updates\n\n-\n\nIntegration Status:\nThe initial integration with Chatwoot has been successful. We've tested:\n\n- API connectivity\n- Multi-channel messaging\n- Real-time chat updates\n\n-\n\nUpcoming Tasks:\n\n- Streamlining notification workflows\n- Enhancing webhook reliability\n- Testing team collaboration features\n\n>\n---------------------------------------------------------------\n\nFeatures We Love\n\nHere’s what stood out so far:\n\n-  Unified Inbox: All customer conversations in one place.\n-  Customizable Workflows: Tailored to our team’s unique needs.\n-  Integrations: Works seamlessly with CRM and Slack.\n\n---------------------------------------------------------------\n\nAction Items\n\nFor Next Week:\n\n- Implement the webhook for ticket prioritization.\n- Test CSAT surveys post-chat sessions.\n- Review analytics dashboard insights.\n\n---------------------------------------------------------------\n\nData Snapshot\n\nHere’s a quick overview of our conversation stats this week:\n\nMetric\tValue\tChange (%)\nTotal Conversations\t350\t+25%\nAverage Response Time\t3 minutes\t-15%\nCSAT Score\t92%\t+10%\n---------------------------------------------------------------\n\nFeedback\n\nDo let me know if you have additional feedback or ideas to improve our workflows. Here’s an image of how our Chatwoot dashboard looks with recent changes:\n\n[Chatwoot Dashboard]\n\n---------------------------------------------------------------\n\nLooking forward to hearing your thoughts!\n\nBest regards,\n~ Shivam Mishra",
+          quoted:
+            'Hi Team,\n\nI hope this email finds you well! I wanted to share some updates regarding our integration with Chatwoot and outline some key features we’ve explored.',
+        },
+        inReplyTo: null,
+        messageId:
+          'CAM_Qp+8bpiT5xFL7HmVL4a9RD0TmdYw7Lu6ZV02yu=eyon41DA@mail.gmail.com',
+        multipart: true,
+        numberOfAttachments: 0,
+        subject: 'Update on Chatwoot Integration and Features',
+        textContent: {
+          full: "Hi Team,\r\n\r\nI hope this email finds you well! I wanted to share some updates regarding\r\nour integration with *Chatwoot* and outline some key features we’ve\r\nexplored.\r\n------------------------------\r\nKey Updates\r\n\r\n   1.\r\n\r\n   *Integration Status*:\r\n   The initial integration with Chatwoot has been successful. We've tested:\r\n   - API connectivity\r\n      - Multi-channel messaging\r\n      - Real-time chat updates\r\n   2.\r\n\r\n   *Upcoming Tasks*:\r\n   - Streamlining notification workflows\r\n      - Enhancing webhook reliability\r\n      - Testing team collaboration features\r\n\r\n*Note:*\r\nDon’t forget to check out the automation capabilities in Chatwoot for\r\nhandling repetitive queries. It can save a ton of time!\r\n\r\n------------------------------\r\nFeatures We Love\r\n\r\nHere’s what stood out so far:\r\n\r\n   - *Unified Inbox*: All customer conversations in one place.\r\n   - *Customizable Workflows*: Tailored to our team’s unique needs.\r\n   - *Integrations*: Works seamlessly with CRM and Slack.\r\n\r\n------------------------------\r\nAction Items For Next Week:\r\n\r\n   1. Implement the webhook for *ticket prioritization*.\r\n   2. Test *CSAT surveys* post-chat sessions.\r\n   3. Review *analytics dashboard* insights.\r\n\r\n------------------------------\r\nData Snapshot\r\n\r\nHere’s a quick overview of our conversation stats this week:\r\nMetric Value Change (%)\r\nTotal Conversations 350 +25%\r\nAverage Response Time 3 minutes -15%\r\nCSAT Score 92% +10%\r\n------------------------------\r\nFeedback\r\n\r\n*Do let me know if you have additional feedback or ideas to improve our\r\nworkflows. Here’s an image of how our Chatwoot dashboard looks with recent\r\nchanges:*\r\n\r\n[image: Chatwoot Dashboard Screenshot]\r\n------------------------------\r\n\r\nLooking forward to hearing your thoughts!\r\n\r\nBest regards,\r\n~ Shivam Mishra\r\n",
+          reply:
+            "Hi Team,\n\nI hope this email finds you well! I wanted to share some updates regarding\nour integration with *Chatwoot* and outline some key features we’ve\nexplored.\n------------------------------\nKey Updates\n\n   1.\n\n   *Integration Status*:\n   The initial integration with Chatwoot has been successful. We've tested:\n   - API connectivity\n      - Multi-channel messaging\n      - Real-time chat updates\n   2.\n\n   *Upcoming Tasks*:\n   - Streamlining notification workflows\n      - Enhancing webhook reliability\n      - Testing team collaboration features\n\n*Note:*\nDon’t forget to check out the automation capabilities in Chatwoot for\nhandling repetitive queries. It can save a ton of time!\n\n------------------------------\nFeatures We Love\n\nHere’s what stood out so far:\n\n   - *Unified Inbox*: All customer conversations in one place.\n   - *Customizable Workflows*: Tailored to our team’s unique needs.\n   - *Integrations*: Works seamlessly with CRM and Slack.\n\n------------------------------\nAction Items For Next Week:\n\n   1. Implement the webhook for *ticket prioritization*.\n   2. Test *CSAT surveys* post-chat sessions.\n   3. Review *analytics dashboard* insights.\n\n------------------------------\nData Snapshot\n\nHere’s a quick overview of our conversation stats this week:\nMetric Value Change (%)\nTotal Conversations 350 +25%\nAverage Response Time 3 minutes -15%\nCSAT Score 92% +10%\n------------------------------\nFeedback\n\n*Do let me know if you have additional feedback or ideas to improve our\nworkflows. Here’s an image of how our Chatwoot dashboard looks with recent\nchanges:*\n\n[image: Chatwoot Dashboard Screenshot]\n------------------------------\n\nLooking forward to hearing your thoughts!\n\nBest regards,\n~ Shivam Mishra",
+          quoted:
+            'Hi Team,\n\nI hope this email finds you well! I wanted to share some updates regarding\nour integration with *Chatwoot* and outline some key features we’ve\nexplored.',
+        },
+        to: ['shivam@chatwoot.com'],
+      },
+      ccEmail: null,
+      bccEmail: null,
+    },
+    attachments: [
+      getAttachment(
+        'video',
+        'https://videos.pexels.com/video-files/1739010/1739010-hd_1920_1080_30fps.mp4'
+      ),
+      getAttachment(
+        'image',
+        'https://images.pexels.com/photos/28506417/pexels-photo-28506417/free-photo-of-motorbike-on-scenic-road-in-surat-thani-thailand.jpeg'
+      ),
+      getAttachment('file', 'https://chatwoot.dev/invoice.pdf'),
+      getAttachment('file', 'https://chatwoot.dev/logs.txt'),
+      getAttachment('file', 'https://chatwoot.dev/contacts.xls'),
+      getAttachment('file', 'https://chatwoot.dev/customers.csv'),
+      getAttachment('file', 'https://chatwoot.dev/warehousing-policy.docx'),
+      getAttachment('file', 'https://chatwoot.dev/pitch-deck.ppt'),
+      getAttachment('file', 'https://chatwoot.dev/all-files.tar'),
+      getAttachment(
+        'audio',
+        'https://cdn.freesound.org/previews/769/769025_16085454-lq.mp3'
+      ),
+    ],
+    ...baseSenderData.value,
+  })
+);
+</script>
+
+<template>
+  <Story
+    title="Components/Message Bubbles/Bubbles"
+    :layout="{ type: 'grid', width: '800px' }"
+  >
+    <Variant title="Text">
+      <div class="p-4 bg-n-background rounded-lg w-full min-w-5xl grid">
+        <Message :current-user-id="1" v-bind="simpleText" />
+      </div>
+    </Variant>
+    <Variant title="Activity">
+      <div class="p-4 bg-n-background rounded-lg w-full min-w-5xl grid">
+        <Message :current-user-id="1" v-bind="activityMessage" />
+      </div>
+    </Variant>
+    <Variant title="Private Message">
+      <div class="p-4 bg-n-background rounded-lg w-full min-w-5xl grid">
+        <Message :current-user-id="1" v-bind="privateText" />
+      </div>
+    </Variant>
+
+    <!-- Platform Specific -->
+    <Variant title="Email">
+      <div class="p-4 bg-n-background rounded-lg w-full min-w-5xl grid">
+        <Message :current-user-id="1" is-email-inbox v-bind="email" />
+      </div>
+    </Variant>
+  </Story>
+</template>
diff --git a/app/javascript/dashboard/components-next/message/stories/TextMessages.story.vue b/app/javascript/dashboard/components-next/message/stories/TextMessages.story.vue
new file mode 100644
index 000000000..b06b2195c
--- /dev/null
+++ b/app/javascript/dashboard/components-next/message/stories/TextMessages.story.vue
@@ -0,0 +1,45 @@
+<script setup>
+import Message from '../Message.vue';
+
+import textWithMedia from '../fixtures/textWithMedia.js';
+
+const messages = textWithMedia;
+
+const shouldGroupWithNext = index => {
+  if (index === messages.length - 1) return false;
+
+  const current = messages[index];
+  const next = messages[index + 1];
+
+  if (next.status === 'failed') return false;
+
+  const nextSenderId = next.senderId ?? next.sender?.id;
+  const currentSenderId = current.senderId ?? current.sender?.id;
+  if (currentSenderId !== nextSenderId) return false;
+
+  // Check if messages are in the same minute by rounding down to nearest minute
+  return Math.floor(next.createdAt / 60) === Math.floor(current.createdAt / 60);
+};
+
+const getReplyToMessage = message => {
+  const idToCheck = message.contentAttributes.inReplyTo;
+  if (!idToCheck) return null;
+
+  return messages.find(candidate => idToCheck === candidate.id);
+};
+</script>
+
+<template>
+  <Story title="Components/Messages/Text" :layout="{ type: 'single' }">
+    <div class="p-4 bg-n-background rounded-lg w-full min-w-5xl grid">
+      <template v-for="(message, index) in messages" :key="message.id">
+        <Message
+          :current-user-id="1"
+          :group-with-next="shouldGroupWithNext(index)"
+          :in-reply-to="getReplyToMessage(message)"
+          v-bind="message"
+        />
+      </template>
+    </div>
+  </Story>
+</template>
diff --git a/app/javascript/dashboard/composables/useTransformKeys.js b/app/javascript/dashboard/composables/useTransformKeys.js
index e1feaf1a7..4f4767a87 100644
--- a/app/javascript/dashboard/composables/useTransformKeys.js
+++ b/app/javascript/dashboard/composables/useTransformKeys.js
@@ -7,19 +7,23 @@ import snakecaseKeys from 'snakecase-keys';
 /**
  * Vue composable that converts object keys to camelCase
  * @param {Object|Array|import('vue').Ref<Object|Array>} payload - Object or array to convert
+ * @param {Object} [options] - Options object
+ * @param {boolean} [options.deep=false] - Should convert keys of nested objects
  * @returns {Object|Array} Converted payload with camelCase keys
  */
-export function useCamelCase(payload) {
+export function useCamelCase(payload, options) {
   const unrefPayload = unref(payload);
-  return camelcaseKeys(unrefPayload);
+  return camelcaseKeys(unrefPayload, options);
 }
 
 /**
  * Vue composable that converts object keys to snake_case
  * @param {Object|Array|import('vue').Ref<Object|Array>} payload - Object or array to convert
+ * @param {Object} [options] - Options object
+ * @param {boolean} [options.deep=false] - Should convert keys of nested objects
  * @returns {Object|Array} Converted payload with snake_case keys
  */
-export function useSnakeCase(payload) {
+export function useSnakeCase(payload, options) {
   const unrefPayload = unref(payload);
-  return snakecaseKeys(unrefPayload);
+  return snakecaseKeys(unrefPayload, options);
 }
diff --git a/app/javascript/dashboard/i18n/locale/en/chatlist.json b/app/javascript/dashboard/i18n/locale/en/chatlist.json
index 1458bf58a..dd5e1416c 100644
--- a/app/javascript/dashboard/i18n/locale/en/chatlist.json
+++ b/app/javascript/dashboard/i18n/locale/en/chatlist.json
@@ -6,6 +6,7 @@
     "LIST": {
       "404": "There are no active conversations in this group."
     },
+    "FAILED_TO_SEND": "Failed to send",
     "TAB_HEADING": "Conversations",
     "MENTION_HEADING": "Mentions",
     "UNATTENDED_HEADING": "Unattended",
@@ -93,6 +94,9 @@
       "location": {
         "CONTENT": "Location"
       },
+      "ig_reel": {
+        "CONTENT": "Instagram Reel"
+      },
       "fallback": {
         "CONTENT": "has shared a url"
       }
@@ -126,6 +130,7 @@
     "NO_CONTENT": "No content available",
     "HIDE_QUOTED_TEXT": "Hide Quoted Text",
     "SHOW_QUOTED_TEXT": "Show Quoted Text",
-    "MESSAGE_READ": "Read"
+    "MESSAGE_READ": "Read",
+    "SENDING": "Sending"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/en/conversation.json b/app/javascript/dashboard/i18n/locale/en/conversation.json
index f9c3b784a..d6dc025e0 100644
--- a/app/javascript/dashboard/i18n/locale/en/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/en/conversation.json
@@ -38,10 +38,16 @@
     "REMOVE_SELECTION": "Remove Selection",
     "DOWNLOAD": "Download",
     "UNKNOWN_FILE_TYPE": "Unknown File",
-    "SAVE_CONTACT": "Save",
+    "SAVE_CONTACT": "Save Contact",
+    "SHARED_ATTACHMENT": {
+      "CONTACT": "{sender} has shared a contact",
+      "LOCATION": "{sender} has shared a location",
+      "FILE": "{sender} has shared a file",
+      "MEETING": "{sender} has started a meeting"
+    },
     "UPLOADING_ATTACHMENTS": "Uploading attachments...",
     "REPLIED_TO_STORY": "Replied to your story",
-    "UNSUPPORTED_MESSAGE": "This message is unsupported.",
+    "UNSUPPORTED_MESSAGE": "This message is unsupported. You can view this message on the Facebook / Instagram app.",
     "UNSUPPORTED_MESSAGE_FACEBOOK": "This message is unsupported. You can view this message on the Facebook Messenger app.",
     "UNSUPPORTED_MESSAGE_INSTAGRAM": "This message is unsupported. You can view this message on the Instagram app.",
     "SUCCESS_DELETE_MESSAGE": "Message deleted successfully",
@@ -314,7 +320,8 @@
     "TO": "To",
     "BCC": "Bcc",
     "CC": "Cc",
-    "SUBJECT": "Subject"
+    "SUBJECT": "Subject",
+    "EXPAND": "Expand email"
   },
   "CONVERSATION_PARTICIPANTS": {
     "SIDEBAR_MENU_TITLE": "Participating",
diff --git a/app/javascript/dashboard/i18n/locale/en/settings.json b/app/javascript/dashboard/i18n/locale/en/settings.json
index 9b1ca70d2..5da12cec8 100644
--- a/app/javascript/dashboard/i18n/locale/en/settings.json
+++ b/app/javascript/dashboard/i18n/locale/en/settings.json
@@ -236,6 +236,10 @@
     },
     "FORM_BUBBLE": {
       "SUBMIT": "Submit"
+    },
+    "MEDIA": {
+      "IMAGE_UNAVAILABLE": "This image is no longer available.",
+      "LOADING_FAILED": "Loading failed"
     }
   },
   "CONFIRM_EMAIL": "Verifying...",
diff --git a/package.json b/package.json
index d4a8d2c94..ec06e9375 100644
--- a/package.json
+++ b/package.json
@@ -72,6 +72,7 @@
     "idb": "^8.0.0",
     "js-cookie": "^3.0.5",
     "libphonenumber-js": "^1.11.9",
+    "maplibre-gl": "^4.7.1",
     "markdown-it": "^13.0.2",
     "markdown-it-link-attributes": "^4.0.1",
     "md5": "^2.3.0",
@@ -109,6 +110,7 @@
     "@iconify-json/lucide": "^1.2.11",
     "@iconify-json/ph": "^1.2.1",
     "@iconify-json/ri": "^1.2.3",
+    "@iconify-json/teenyicons": "^1.2.1",
     "@size-limit/file": "^8.2.4",
     "@vitest/coverage-v8": "2.0.1",
     "@vue/test-utils": "^2.4.6",
diff --git a/pnpm-lock.yaml b/pnpm-lock.yaml
index ae1eb3d45..d1b4e58a9 100644
--- a/pnpm-lock.yaml
+++ b/pnpm-lock.yaml
@@ -139,6 +139,9 @@ importers:
       libphonenumber-js:
         specifier: ^1.11.9
         version: 1.11.9
+      maplibre-gl:
+        specifier: ^4.7.1
+        version: 4.7.1
       markdown-it:
         specifier: ^13.0.2
         version: 13.0.2
@@ -245,6 +248,9 @@ importers:
       '@iconify-json/ri':
         specifier: ^1.2.3
         version: 1.2.3
+      '@iconify-json/teenyicons':
+        specifier: ^1.2.1
+        version: 1.2.1
       '@size-limit/file':
         specifier: ^8.2.4
         version: 8.2.6(size-limit@8.2.6)
@@ -893,6 +899,9 @@ packages:
   '@iconify-json/ri@1.2.3':
     resolution: {integrity: sha512-UVKofd5xkSevGd5K01pvO4NWsu+2C9spu+GxnMZUYymUiaWmpCAxtd22MFSpm6MGf0MP4GCwhDCo1Q8L8oZ9wg==}
 
+  '@iconify-json/teenyicons@1.2.1':
+    resolution: {integrity: sha512-PaVv+zrQEO6I/9YfEwxkJfYSrCIWyOoSv/ZOVgETsr0MOqN9k7ecnHF/lPrgpyCLkwLzPX7MyFm3/gmziwjSiw==}
+
   '@iconify/types@2.0.0':
     resolution: {integrity: sha512-+wluvCrRhXrhyOmRDJ3q8mux9JkKy5SJ/v8ol2tu4FVjyYvtEzkc/3pK15ET6RKg4b4w4BmTk1+gsCUhf21Ykg==}
 
@@ -985,6 +994,34 @@ packages:
     resolution: {integrity: sha512-dUz8OmYvlY5A9wXaroHIMSPASpSYRLCqbPvxGSyHguhtTQIy24lC+EGxQlwv71AhRCO55WOtgwhzQLpw27JaJQ==}
     engines: {node: '>=8'}
 
+  '@mapbox/geojson-rewind@0.5.2':
+    resolution: {integrity: sha512-tJaT+RbYGJYStt7wI3cq4Nl4SXxG8W7JDG5DMJu97V25RnbNg3QtQtf+KD+VLjNpWKYsRvXDNmNrBgEETr1ifA==}
+    hasBin: true
+
+  '@mapbox/jsonlint-lines-primitives@2.0.2':
+    resolution: {integrity: sha512-rY0o9A5ECsTQRVhv7tL/OyDpGAoUB4tTvLiW1DSzQGq4bvTPhNw1VpSNjDJc5GFZ2XuyOtSWSVN05qOtcD71qQ==}
+    engines: {node: '>= 0.6'}
+
+  '@mapbox/point-geometry@0.1.0':
+    resolution: {integrity: sha512-6j56HdLTwWGO0fJPlrZtdU/B13q8Uwmo18Ck2GnGgN9PCFyKTZ3UbXeEdRFh18i9XQ92eH2VdtpJHpBD3aripQ==}
+
+  '@mapbox/tiny-sdf@2.0.6':
+    resolution: {integrity: sha512-qMqa27TLw+ZQz5Jk+RcwZGH7BQf5G/TrutJhspsca/3SHwmgKQ1iq+d3Jxz5oysPVYTGP6aXxCo5Lk9Er6YBAA==}
+
+  '@mapbox/unitbezier@0.0.1':
+    resolution: {integrity: sha512-nMkuDXFv60aBr9soUG5q+GvZYL+2KZHVvsqFCzqnkGEf46U2fvmytHaEVc1/YZbiLn8X+eR3QzX1+dwDO1lxlw==}
+
+  '@mapbox/vector-tile@1.3.1':
+    resolution: {integrity: sha512-MCEddb8u44/xfQ3oD+Srl/tNcQoqTw3goGk2oLsrFxOTc3dUp+kAnby3PvAeeBYSMSjSPD1nd1AJA6W49WnoUw==}
+
+  '@mapbox/whoots-js@3.1.0':
+    resolution: {integrity: sha512-Es6WcD0nO5l+2BOQS4uLfNPYQaNDfbot3X1XUoloz+x0mPDS3eeORZJl06HXjwBG1fOGwCRnzK88LMdxKRrd6Q==}
+    engines: {node: '>=6.0.0'}
+
+  '@maplibre/maplibre-gl-style-spec@20.4.0':
+    resolution: {integrity: sha512-AzBy3095fTFPjDjmWpR2w6HVRAZJ6hQZUCwk5Plz6EyfnfuQW1odeW5i2Ai47Y6TBA2hQnC+azscjBSALpaWgw==}
+    hasBin: true
+
   '@material/mwc-icon@0.25.3':
     resolution: {integrity: sha512-36076AWZIRSr8qYOLjuDDkxej/HA0XAosrj7TS1ZeLlUBnLUtbDtvc1S7KSa0hqez7ouzOqGaWK24yoNnTa2OA==}
     deprecated: MWC beta is longer supported. Please upgrade to @material/web
@@ -1734,12 +1771,24 @@ packages:
   '@types/fs-extra@9.0.13':
     resolution: {integrity: sha512-nEnwB++1u5lVDM2UI4c1+5R+FYaKfaAzS4OococimjVm3nQw3TuzH5UNsocrcTBbhnerblyHj4A49qXbIiZdpA==}
 
+  '@types/geojson-vt@3.2.5':
+    resolution: {integrity: sha512-qDO7wqtprzlpe8FfQ//ClPV9xiuoh2nkIgiouIptON9w5jvD/fA4szvP9GBlDVdJ5dldAl0kX/sy3URbWwLx0g==}
+
+  '@types/geojson@7946.0.14':
+    resolution: {integrity: sha512-WCfD5Ht3ZesJUsONdhvm84dmzWOiOzOAqOncN0++w0lBw1o8OuDNJF2McvvCef/yBqb/HYRahp1BYtODFQ8bRg==}
+
   '@types/json5@0.0.29':
     resolution: {integrity: sha512-dRLjCWHYg4oaA77cxO64oO+7JwCwnIzkZPdrrC71jQmQtlhM556pwKo5bUzqvZndkVbeFLIIi+9TC40JNF5hNQ==}
 
   '@types/linkify-it@5.0.0':
     resolution: {integrity: sha512-sVDA58zAw4eWAffKOaQH5/5j3XeayukzDk+ewSsnv3p4yJEZHCCzMDiZM8e0OUrRvmpGZ85jf4yDHkHsgBNr9Q==}
 
+  '@types/mapbox__point-geometry@0.1.4':
+    resolution: {integrity: sha512-mUWlSxAmYLfwnRBmgYV86tgYmMIICX4kza8YnE/eIlywGe2XoOxlpVnXWwir92xRLjwyarqwpu2EJKD2pk0IUA==}
+
+  '@types/mapbox__vector-tile@1.3.4':
+    resolution: {integrity: sha512-bpd8dRn9pr6xKvuEBQup8pwQfD4VUyqO/2deGjfpe6AwC8YRlyEipvefyRJUSiCJTZuCb8Pl1ciVV5ekqJ96Bg==}
+
   '@types/markdown-it@12.2.3':
     resolution: {integrity: sha512-GKMHFfv3458yYy+v/N8gjufHO6MSZKCOXpZc5GXIWWy8uldwfmPn98vp81gZ5f9SVw8YYBctgfJ22a2d7AOMeQ==}
 
@@ -1749,6 +1798,12 @@ packages:
   '@types/node@22.7.0':
     resolution: {integrity: sha512-MOdOibwBs6KW1vfqz2uKMlxq5xAfAZ98SZjO8e3XnAbFnTJtAspqhWk7hrdSAs9/Y14ZWMiy7/MxMUzAOadYEw==}
 
+  '@types/pbf@3.0.5':
+    resolution: {integrity: sha512-j3pOPiEcWZ34R6a6mN07mUkM4o4Lwf6hPNt8eilOeZhTFbxFXmKhvXl9Y28jotFPaI1bpPDJsbCprUoNke6OrA==}
+
+  '@types/supercluster@7.1.3':
+    resolution: {integrity: sha512-Z0pOY34GDFl3Q6hUFYf3HkTwKEE02e7QgtJppBt+beEAxnyOpJua+voGFvxINBHa06GwLFFym7gRPY2SiKIfIA==}
+
   '@types/trusted-types@2.0.2':
     resolution: {integrity: sha512-F5DIZ36YVLE+PN+Zwws4kJogq47hNgX3Nx6WyDJ3kcplxyke3XIzB8uK5n/Lpm1HBsbGzd6nmGehL8cPekP+Tg==}
 
@@ -2554,6 +2609,9 @@ packages:
     resolution: {integrity: sha512-2QF/g9/zTaPDc3BjNcVTGoBbXBgYfMTTceLaYcFJ/W9kggFUkhxD/hMEeuLKbugyef9SqAx8cpgwlIP/jinUTA==}
     engines: {node: '>=4'}
 
+  earcut@3.0.0:
+    resolution: {integrity: sha512-41Fs7Q/PLq1SDbqjsgcY7GA42T0jvaCNGXgGtsNdvg+Yv8eIu06bxv4/PoREkZ9nMDNwnUSG9OFB9+yv8eKhDg==}
+
   eastasianwidth@0.2.0:
     resolution: {integrity: sha512-I88TYZWc9XiYHRQ4/3c5rjjfgkjhLyW2luGIheGERbNQ6OY7yTybanSpDXZa8y7VUP9YmDcYa+eyq4ca7iLqWA==}
 
@@ -2924,6 +2982,9 @@ packages:
   functions-have-names@1.2.3:
     resolution: {integrity: sha512-xckBUXyTIqT97tq2x2AMb+g163b5JFysYk0x4qxNFwbfQkmNZoiRHb6sPzI9/QV33WeuvVYBUIiD4NzNIyqaRQ==}
 
+  geojson-vt@4.0.2:
+    resolution: {integrity: sha512-AV9ROqlNqoZEIJGfm1ncNjEXfkz2hdFlZf0qkVfmkwdKa8vj7H16YUOT81rJw1rdFhyEDlN2Tds91p/glzbl5A==}
+
   get-caller-file@2.0.5:
     resolution: {integrity: sha512-DyFP3BM/3YHTQOCUL/w0OZHR0lpKeGrxotcHWcqNEdnltqFwXVfhEBQ94eIo34AfQpo0rGki4cyIiftY06h2Fg==}
     engines: {node: 6.* || 8.* || >= 10.*}
@@ -2955,6 +3016,9 @@ packages:
     resolution: {integrity: sha512-g0QYk1dZBxGwk+Ngc+ltRH2IBp2f7zBkBMBJZCDerh6EhlhSR6+9irMCuT/09zD6qkarHUSn529sK/yL4S27mg==}
     engines: {node: '>= 0.4'}
 
+  gl-matrix@3.4.3:
+    resolution: {integrity: sha512-wcCp8vu8FT22BnvKVPjXa/ICBWRq/zjFfdofZy1WSpQZpphblv12/bOQLBC1rMM7SGOFS9ltVmKOHil5+Ml7gA==}
+
   glob-parent@5.1.2:
     resolution: {integrity: sha512-AOIgSQCepiJYwP3ARnGx+5VnTu2HBYdzbGP45eLw1vr3zB3vZLeyed1sC9hnbcOc9/SrMyM5RPQrkGz4aS9Zow==}
     engines: {node: '>= 6'}
@@ -2975,6 +3039,10 @@ packages:
     resolution: {integrity: sha512-wHTUcDUoZ1H5/0iVqEudYW4/kAlN5cZ3j/bXn0Dpbizl9iaUVeWSHqiOjsgk6OW2bkLclbBjzewBz6weQ1zA2Q==}
     engines: {node: '>=18'}
 
+  global-prefix@4.0.0:
+    resolution: {integrity: sha512-w0Uf9Y9/nyHinEk5vMJKRie+wa4kR5hmDbEhGGds/kG1PwGLLHKRoNMeJOyCQjjBkANlnScqgzcFwGHgmgLkVA==}
+    engines: {node: '>=16'}
+
   global@4.4.0:
     resolution: {integrity: sha512-wv/LAoHdRE3BeTGz53FAamhGlPLhlssK45usmGFThIi4XqnBmjKQ16u+RNbP7WvigRZDxUsM0J3gcQ5yicaL0w==}
 
@@ -3114,6 +3182,9 @@ packages:
   idb@8.0.0:
     resolution: {integrity: sha512-l//qvlAKGmQO31Qn7xdzagVPPaHTxXx199MhrAFuVBTPqydcPYBWjkrbv4Y0ktB+GmWOiwHl237UUOrLmQxLvw==}
 
+  ieee754@1.2.1:
+    resolution: {integrity: sha512-dcyqhDvX1C46lXZcVqCpK+FtMRQVdIMN6/Df5js2zouUsqG7I6sFxitIC+7KYK29KdXOLHdu9zL4sFnoVQnqaA==}
+
   ignore@5.2.4:
     resolution: {integrity: sha512-MAb38BcSbH0eHNBxn7ql2NH/kX33OkB3lZ1BNdh7ENeRChHTYsTvWrMubiIAMNS2llXEEgZ1MUOBtXChP3kaFQ==}
     engines: {node: '>= 4'}
@@ -3146,6 +3217,10 @@ packages:
     resolution: {integrity: sha512-QQnnxNyfvmHFIsj7gkPcYymR8Jdw/o7mp5ZFihxn6h8Ci6fh3Dx4E1gPjpQEpIuPo9XVNY/ZUwh4BPMjGyL01g==}
     engines: {node: ^14.17.0 || ^16.13.0 || >=18.0.0}
 
+  ini@4.1.3:
+    resolution: {integrity: sha512-X7rqawQBvfdjS10YU1y1YVreA3SsLrW9dX2CewP2EbBJM4ypVNLDkO5y04gejPwKIY9lR+7r9gn3rFPt/kmWFg==}
+    engines: {node: ^14.17.0 || ^16.13.0 || >=18.0.0}
+
   internal-slot@1.0.5:
     resolution: {integrity: sha512-Y+R5hJrzs52QCG2laLn4udYVnxsfny9CpOhNhUvk/SSSVyF6T27FzRbF0sroPidSu3X8oEAkOn2K804mjpt6UQ==}
     engines: {node: '>= 0.4'}
@@ -3297,6 +3372,10 @@ packages:
   isexe@2.0.0:
     resolution: {integrity: sha512-RHxMLp9lnKHGHRng9QFhRCMbYAcVpn69smSGcq3f36xjgVVWThj4qqLbTLlq7Ssj8B+fIQ1EuCEGI2lKsyQeIw==}
 
+  isexe@3.1.1:
+    resolution: {integrity: sha512-LpB/54B+/2J5hqQ7imZHfdU31OlgQqx7ZicVlkm9kzg9/w8GKLEcFfJl/t7DCEDueOyBAD6zCCwTO6Fzs0NoEQ==}
+    engines: {node: '>=16'}
+
   istanbul-lib-coverage@3.2.2:
     resolution: {integrity: sha512-O8dpsF+r0WV/8MNRKfnmrtCWhuKjxrq2w+jpzBL5UZKTi2LeVWnWOmWRxFlesJONmc+wLAGvKQZEOanko0LFTg==}
     engines: {node: '>=8'}
@@ -3374,6 +3453,9 @@ packages:
   json-stable-stringify-without-jsonify@1.0.1:
     resolution: {integrity: sha512-Bdboy+l7tA3OGW6FjyFHWkP5LuByj1Tk33Ljyq0axyzdk9//JSi2u3fP1QSmd1KNwq6VOKYGlAu87CisVir6Pw==}
 
+  json-stringify-pretty-compact@4.0.0:
+    resolution: {integrity: sha512-3CNZ2DnrpByG9Nqj6Xo8vqbjT4F6N+tb4Gb28ESAZjYZ5yqvmc56J+/kuIwkaAMOyblTQhUW7PxMkUb8Q36N3Q==}
+
   json5@1.0.2:
     resolution: {integrity: sha512-g1MWMLBiz8FKi1e4w0UyVL3w+iJceWAFBAaBnnGKOpNa5f8TLktkbre1+s6oICydWAm+HRUGTmI+//xv2hvXYA==}
     hasBin: true
@@ -3381,6 +3463,9 @@ packages:
   jsonfile@6.1.0:
     resolution: {integrity: sha512-5dgndWOriYSm5cnYaJNhalLNDKOqFwyDB/rr1E9ZsGciGvKPs8R2xYGCacuf3z6K1YKDz182fd+fY3cn3pMqXQ==}
 
+  kdbush@4.0.2:
+    resolution: {integrity: sha512-WbCVYJ27Sz8zi9Q7Q0xHC+05iwkm3Znipc2XTlrnJbsHMYktW4hPhXUE8Ys1engBrvffoSCqbil1JQAa7clRpA==}
+
   keycode@2.2.1:
     resolution: {integrity: sha512-Rdgz9Hl9Iv4QKi8b0OlCRQEzp4AgVxyCtz5S/+VIHezDmrDhkp2N2TqBWOLz0/gbeREXOOiI9/4b8BY9uw2vFg==}
 
@@ -3534,6 +3619,10 @@ packages:
     resolution: {integrity: sha512-2L3MIgJynYrZ3TYMriLDLWocz15okFakV6J12HXvMXDHui2x/zgChzg1u9mFFGbbGWE+GsLpQByt4POb9Or+uA==}
     engines: {node: ^12.20.0 || ^14.13.1 || >=16.0.0}
 
+  maplibre-gl@4.7.1:
+    resolution: {integrity: sha512-lgL7XpIwsgICiL82ITplfS7IGwrB1OJIw/pCvprDp2dhmSSEBgmPzYRvwYYYvJGJD7fxUv1Tvpih4nZ6VrLuaA==}
+    engines: {node: '>=16.14.0', npm: '>=8.1.0'}
+
   markdown-it-anchor@8.6.7:
     resolution: {integrity: sha512-FlCHFwNnutLgVTflOYHPW2pPcl2AACqVzExlkGQNsi4CJgqOHN7YTgDd4LuhgN1BFO3TS0vLAruV1Td6dwWPJA==}
     peerDependencies:
@@ -3666,6 +3755,9 @@ packages:
   ms@2.1.3:
     resolution: {integrity: sha512-6FlzubTLZG3J2a/NVCAleEhjzq5oxgHyaCU9yYXvcLsvoVaHJq/s5xXI6/XXP6tz7R9xAOtHnSO/tXtF3WRTlA==}
 
+  murmurhash-js@1.0.0:
+    resolution: {integrity: sha512-TvmkNhkv8yct0SVBSy+o8wYzXjE4Zz3PCesbfs8HiCXXdcTuocApFv11UWlNFWKYsP2okqrhb7JNlSm9InBhIw==}
+
   mux.js@6.0.1:
     resolution: {integrity: sha512-22CHb59rH8pWGcPGW5Og7JngJ9s+z4XuSlYvnxhLuc58cA1WqGDQPzuG8I+sPm1/p0CdgpzVTaKW408k5DNn8w==}
     engines: {node: '>=8', npm: '>=5'}
@@ -3893,6 +3985,10 @@ packages:
     resolution: {integrity: sha512-vE7JKRyES09KiunauX7nd2Q9/L7lhok4smP9RZTDeD4MVs72Dp2qNFVz39Nz5a0FVEW0BJR6C0DYrq6unoziZA==}
     engines: {node: '>= 14.16'}
 
+  pbf@3.3.0:
+    resolution: {integrity: sha512-XDF38WCH3z5OV/OVa8GKUNtLAyneuzbCisx7QUCF8Q6Nutx0WnJrQe5O+kOtBlLfRNUws98Y58Lblp+NJG5T4Q==}
+    hasBin: true
+
   picocolors@1.0.1:
     resolution: {integrity: sha512-anP1Z8qwhkbmu7MFP5iTt+wQKXgwzf7zTyGlcdzabySa9vd0Xt392U0rVmz9poOaBj0uHJKyyo9/upk0HrEQew==}
 
@@ -4157,6 +4253,9 @@ packages:
     resolution: {integrity: sha512-OCVPnIObs4N29kxTjzLfUryOkvZEq+pf8jTF0lg8E7uETuWHA+v7j3c/xJmiqpX450191LlmZfUKkXxkTry7nA==}
     engines: {node: ^10 || ^12 || >=14}
 
+  potpack@2.0.0:
+    resolution: {integrity: sha512-Q+/tYsFU9r7xoOJ+y/ZTtdVQwTWfzjbiXBDMM/JKUux3+QPP02iUuIoeBQ+Ot6oEDlC+/PGjB/5A3K7KKb7hcw==}
+
   prelude-ls@1.2.1:
     resolution: {integrity: sha512-vkcDPrRZo1QZLbn5RLGPpg/WmIQ65qoWWhcGKf/b5eplkkarX0m9z8ppCat4mlOqUsWpyNuYgO3VRyrYHSzX5g==}
     engines: {node: '>= 0.8.0'}
@@ -4229,6 +4328,9 @@ packages:
   proto-list@1.2.4:
     resolution: {integrity: sha512-vtK/94akxsTMhe0/cbfpR+syPuszcuwhqVjJq26CuNDgFGj682oRBXOP5MJpv2r7JtE8MsiepGIqvvOTBwn2vA==}
 
+  protocol-buffers-schema@3.6.0:
+    resolution: {integrity: sha512-TdDRD+/QNdrCGCE7v8340QyuXd4kIWIgapsE2+n/SaGiSSbomYl4TjHlvIoCWRpE7wFt02EpB35VVA2ImcBVqw==}
+
   proxy-from-env@1.1.0:
     resolution: {integrity: sha512-D+zkORCbA9f1tdWRK0RaCR3GPv50cMxcrz4X8k5LTSUD1Dkw47mKJEZQNunItRTkWwgtaUSo1RVFRIG9ZXiFYg==}
 
@@ -4253,6 +4355,12 @@ packages:
     resolution: {integrity: sha512-AAFUA5O1d83pIHEhJwWCq/RQcRukCkn/NSm2QsTEMle5f2hP0ChI2+3Xb051PZCkLryI/Ir1MVKviT2FIloaTQ==}
     engines: {node: '>=12'}
 
+  quickselect@2.0.0:
+    resolution: {integrity: sha512-RKJ22hX8mHe3Y6wH/N3wCM6BWtjaxIyyUIkpHOvfFnxdI4yD4tBXEBKSbriGujF6jnSVkJrffuo6vxACiSSxIw==}
+
+  quickselect@3.0.0:
+    resolution: {integrity: sha512-XdjUArbK4Bm5fLLvlm5KpTFOiOThgfWWI4axAZDWg4E/0mKdZyI9tNEfds27qCi1ze/vwTR16kvmmGhRra3c2g==}
+
   radix-vue@1.9.9:
     resolution: {integrity: sha512-DuL2o7jxNjzlSP5Ko+kJgrW5db+jC3RlnYQIs3WITTqgzfdeP7hXjcqIUveY1f0uXRpOAN3OAd5MZ/SpRyQzQQ==}
     peerDependencies:
@@ -4301,6 +4409,9 @@ packages:
     resolution: {integrity: sha512-pb/MYmXstAkysRFx8piNI1tGFNQIFA3vkE3Gq4EuA1dF6gHp/+vgZqsCGJapvy8N3Q+4o7FwvquPJcnZ7RYy4g==}
     engines: {node: '>=4'}
 
+  resolve-protobuf-schema@2.1.0:
+    resolution: {integrity: sha512-kI5ffTiZWmJaS/huM8wZfEMer1eRd7oJQhDuxeCLe3t7N7mX3z94CN0xPxBQxFYQTSNz9T0i+v6inKqSdK8xrQ==}
+
   resolve@1.22.8:
     resolution: {integrity: sha512-oKWePCxqpd6FlLvGV1VU0x7bkPmmCNolxzjMf4NczoDnQcIWrAF+cPtZn5i6n+RfD2d9i0tzpKnG6Yk168yIyw==}
     hasBin: true
@@ -4345,6 +4456,9 @@ packages:
   rust-result@1.0.0:
     resolution: {integrity: sha512-6cJzSBU+J/RJCF063onnQf0cDUOHs9uZI1oroSGnHOph+CQTIJ5Pp2hK5kEQq1+7yE/EEWfulSNXAQ2jikPthA==}
 
+  rw@1.3.3:
+    resolution: {integrity: sha512-PdhdWy89SiZogBLaw42zdeqtRJ//zFd2PgQavcICDUgJT5oW10QCRKbJ6bg4r0/UY2M6BWd5tkxuGFRvCkgfHQ==}
+
   sade@1.8.1:
     resolution: {integrity: sha512-xal3CZX1Xlo/k4ApwCFrHVACi9fBqJ7V+mwhBsuf/1IOKbBy098Fex+Wa/5QMubw09pSZ/u8EY8PWgevJsXp1A==}
     engines: {node: '>=6'}
@@ -4582,6 +4696,9 @@ packages:
     engines: {node: '>=16 || 14 >=14.17'}
     hasBin: true
 
+  supercluster@8.0.1:
+    resolution: {integrity: sha512-IiOea5kJ9iqzD2t7QJq/cREyLHTtSmUT6gQsweojg9WH2sYJqZK9SswTu6jrscO6D1G5v5vYZ9ru/eq85lXeZQ==}
+
   supports-color@7.2.0:
     resolution: {integrity: sha512-qpCAvRl9stuOHveKsn7HncJRvv501qIacKzQlO/+Lwxc9+0q2wLyv4Dfvt80/DPn2pqOBsJdDiogXGR9+OvwRw==}
     engines: {node: '>=8'}
@@ -4660,6 +4777,9 @@ packages:
     resolution: {integrity: sha512-KIKExllK7jp3uvrNtvRBYBWBOAXSX8ZvoaD8T+7KB/QHIuoJW3Pmr60zucywjAlMb5TeXUkcs/MWeWLu0qvuAQ==}
     engines: {node: ^18.0.0 || >=20.0.0}
 
+  tinyqueue@3.0.0:
+    resolution: {integrity: sha512-gRa9gwYU3ECmQYv3lslts5hxuIa90veaEcxDYuu3QGOIAEM2mOZkVHp48ANJuu1CURtRdHKUBY5Lm1tHV+sD4g==}
+
   tinyspy@3.0.2:
     resolution: {integrity: sha512-n1cw8k1k0x4pgA2+9XrOkFydTerNcJ1zWCO5Nn9scWHTD+5tp8dghT2x1uduQePZTZgd3Tupf+x9BxJjeJi77Q==}
     engines: {node: '>=14.0.0'}
@@ -4917,6 +5037,9 @@ packages:
       jsdom:
         optional: true
 
+  vt-pbf@3.1.3:
+    resolution: {integrity: sha512-2LzDFzt0mZKZ9IpVF2r69G9bXaP2Q2sArJCmcCgvfTdCCZzSyz4aCLoQyUilu37Ll56tCblIZrXFIjNUpGIlmA==}
+
   vue-chartjs@5.3.1:
     resolution: {integrity: sha512-rZjqcHBxKiHrBl0CIvcOlVEBwRhpWAVf6rDU3vUfa7HuSRmGtCslc0Oc8m16oAVuk0erzc1FCtH1VCriHsrz+A==}
     peerDependencies:
@@ -5106,6 +5229,11 @@ packages:
     engines: {node: '>= 8'}
     hasBin: true
 
+  which@4.0.0:
+    resolution: {integrity: sha512-GlaYyEb07DPxYCKhKzplCWBJtvxZcZMrL+4UkrTSJHHPyZU4mYYTv3qaOe77H7EODLSSopAUFAc6W8U4yqvscg==}
+    engines: {node: ^16.13.0 || >=18.0.0}
+    hasBin: true
+
   why-is-node-running@2.3.0:
     resolution: {integrity: sha512-hUrmaWBdVDcxvYqnyh09zunKzROWjbZTiNy8dBEjkS7ehEDQibXJ7XvlmtbwuTclUiIyN+CyXQD4Vmko8fNm8w==}
     engines: {node: '>=8'}
@@ -5786,6 +5914,10 @@ snapshots:
     dependencies:
       '@iconify/types': 2.0.0
 
+  '@iconify-json/teenyicons@1.2.1':
+    dependencies:
+      '@iconify/types': 2.0.0
+
   '@iconify/types@2.0.0': {}
 
   '@iconify/utils@2.1.32':
@@ -5908,6 +6040,35 @@ snapshots:
     dependencies:
       '@lukeed/csprng': 1.0.1
 
+  '@mapbox/geojson-rewind@0.5.2':
+    dependencies:
+      get-stream: 6.0.1
+      minimist: 1.2.8
+
+  '@mapbox/jsonlint-lines-primitives@2.0.2': {}
+
+  '@mapbox/point-geometry@0.1.0': {}
+
+  '@mapbox/tiny-sdf@2.0.6': {}
+
+  '@mapbox/unitbezier@0.0.1': {}
+
+  '@mapbox/vector-tile@1.3.1':
+    dependencies:
+      '@mapbox/point-geometry': 0.1.0
+
+  '@mapbox/whoots-js@3.1.0': {}
+
+  '@maplibre/maplibre-gl-style-spec@20.4.0':
+    dependencies:
+      '@mapbox/jsonlint-lines-primitives': 2.0.2
+      '@mapbox/unitbezier': 0.0.1
+      json-stringify-pretty-compact: 4.0.0
+      minimist: 1.2.8
+      quickselect: 2.0.0
+      rw: 1.3.3
+      tinyqueue: 3.0.0
+
   '@material/mwc-icon@0.25.3':
     dependencies:
       lit: 2.2.6
@@ -6749,10 +6910,24 @@ snapshots:
     dependencies:
       '@types/node': 22.7.0
 
+  '@types/geojson-vt@3.2.5':
+    dependencies:
+      '@types/geojson': 7946.0.14
+
+  '@types/geojson@7946.0.14': {}
+
   '@types/json5@0.0.29': {}
 
   '@types/linkify-it@5.0.0': {}
 
+  '@types/mapbox__point-geometry@0.1.4': {}
+
+  '@types/mapbox__vector-tile@1.3.4':
+    dependencies:
+      '@types/geojson': 7946.0.14
+      '@types/mapbox__point-geometry': 0.1.4
+      '@types/pbf': 3.0.5
+
   '@types/markdown-it@12.2.3':
     dependencies:
       '@types/linkify-it': 5.0.0
@@ -6764,6 +6939,12 @@ snapshots:
     dependencies:
       undici-types: 6.19.8
 
+  '@types/pbf@3.0.5': {}
+
+  '@types/supercluster@7.1.3':
+    dependencies:
+      '@types/geojson': 7946.0.14
+
   '@types/trusted-types@2.0.2': {}
 
   '@types/web-bluetooth@0.0.20': {}
@@ -7697,6 +7878,8 @@ snapshots:
 
   dset@3.1.4: {}
 
+  earcut@3.0.0: {}
+
   eastasianwidth@0.2.0: {}
 
   editorconfig@1.0.4:
@@ -8224,6 +8407,8 @@ snapshots:
 
   functions-have-names@1.2.3: {}
 
+  geojson-vt@4.0.2: {}
+
   get-caller-file@2.0.5: {}
 
   get-east-asian-width@1.2.0: {}
@@ -8253,6 +8438,8 @@ snapshots:
       es-errors: 1.3.0
       get-intrinsic: 1.2.4
 
+  gl-matrix@3.4.3: {}
+
   glob-parent@5.1.2:
     dependencies:
       is-glob: 4.0.3
@@ -8283,6 +8470,12 @@ snapshots:
     dependencies:
       ini: 4.1.1
 
+  global-prefix@4.0.0:
+    dependencies:
+      ini: 4.1.3
+      kind-of: 6.0.3
+      which: 4.0.0
+
   global@4.4.0:
     dependencies:
       min-document: 2.19.0
@@ -8478,6 +8671,8 @@ snapshots:
 
   idb@8.0.0: {}
 
+  ieee754@1.2.1: {}
+
   ignore@5.2.4: {}
 
   immutable@4.3.7:
@@ -8503,6 +8698,8 @@ snapshots:
 
   ini@4.1.1: {}
 
+  ini@4.1.3: {}
+
   internal-slot@1.0.5:
     dependencies:
       get-intrinsic: 1.2.4
@@ -8635,6 +8832,8 @@ snapshots:
 
   isexe@2.0.0: {}
 
+  isexe@3.1.1: {}
+
   istanbul-lib-coverage@3.2.2: {}
 
   istanbul-lib-report@3.0.1:
@@ -8756,6 +8955,8 @@ snapshots:
 
   json-stable-stringify-without-jsonify@1.0.1: {}
 
+  json-stringify-pretty-compact@4.0.0: {}
+
   json5@1.0.2:
     dependencies:
       minimist: 1.2.8
@@ -8766,6 +8967,8 @@ snapshots:
     optionalDependencies:
       graceful-fs: 4.2.11
 
+  kdbush@4.0.2: {}
+
   keycode@2.2.1: {}
 
   keyv@4.5.3:
@@ -8939,6 +9142,35 @@ snapshots:
 
   map-obj@5.0.0: {}
 
+  maplibre-gl@4.7.1:
+    dependencies:
+      '@mapbox/geojson-rewind': 0.5.2
+      '@mapbox/jsonlint-lines-primitives': 2.0.2
+      '@mapbox/point-geometry': 0.1.0
+      '@mapbox/tiny-sdf': 2.0.6
+      '@mapbox/unitbezier': 0.0.1
+      '@mapbox/vector-tile': 1.3.1
+      '@mapbox/whoots-js': 3.1.0
+      '@maplibre/maplibre-gl-style-spec': 20.4.0
+      '@types/geojson': 7946.0.14
+      '@types/geojson-vt': 3.2.5
+      '@types/mapbox__point-geometry': 0.1.4
+      '@types/mapbox__vector-tile': 1.3.4
+      '@types/pbf': 3.0.5
+      '@types/supercluster': 7.1.3
+      earcut: 3.0.0
+      geojson-vt: 4.0.2
+      gl-matrix: 3.4.3
+      global-prefix: 4.0.0
+      kdbush: 4.0.2
+      murmurhash-js: 1.0.0
+      pbf: 3.3.0
+      potpack: 2.0.0
+      quickselect: 3.0.0
+      supercluster: 8.0.1
+      tinyqueue: 3.0.0
+      vt-pbf: 3.1.3
+
   markdown-it-anchor@8.6.7(@types/markdown-it@12.2.3)(markdown-it@12.3.2):
     dependencies:
       '@types/markdown-it': 12.2.3
@@ -9065,6 +9297,8 @@ snapshots:
 
   ms@2.1.3: {}
 
+  murmurhash-js@1.0.0: {}
+
   mux.js@6.0.1:
     dependencies:
       '@babel/runtime': 7.25.6
@@ -9285,6 +9519,11 @@ snapshots:
 
   pathval@2.0.0: {}
 
+  pbf@3.3.0:
+    dependencies:
+      ieee754: 1.2.1
+      resolve-protobuf-schema: 2.1.0
+
   picocolors@1.0.1: {}
 
   picocolors@1.1.0: {}
@@ -9575,6 +9814,8 @@ snapshots:
       picocolors: 1.1.1
       source-map-js: 1.2.1
 
+  potpack@2.0.0: {}
+
   prelude-ls@1.2.1: {}
 
   prettier-linter-helpers@1.0.0:
@@ -9680,6 +9921,8 @@ snapshots:
 
   proto-list@1.2.4: {}
 
+  protocol-buffers-schema@3.6.0: {}
+
   proxy-from-env@1.1.0: {}
 
   psl@1.9.0: {}
@@ -9694,6 +9937,10 @@ snapshots:
 
   quick-lru@6.1.2: {}
 
+  quickselect@2.0.0: {}
+
+  quickselect@3.0.0: {}
+
   radix-vue@1.9.9(vue@3.5.12(typescript@5.6.2)):
     dependencies:
       '@floating-ui/dom': 1.6.12
@@ -9749,6 +9996,10 @@ snapshots:
 
   resolve-from@4.0.0: {}
 
+  resolve-protobuf-schema@2.1.0:
+    dependencies:
+      protocol-buffers-schema: 3.6.0
+
   resolve@1.22.8:
     dependencies:
       is-core-module: 2.15.1
@@ -9809,6 +10060,8 @@ snapshots:
     dependencies:
       individual: 2.0.0
 
+  rw@1.3.3: {}
+
   sade@1.8.1:
     dependencies:
       mri: 1.2.0
@@ -10076,6 +10329,10 @@ snapshots:
       pirates: 4.0.6
       ts-interface-checker: 0.1.13
 
+  supercluster@8.0.1:
+    dependencies:
+      kdbush: 4.0.2
+
   supports-color@7.2.0:
     dependencies:
       has-flag: 4.0.0
@@ -10176,6 +10433,8 @@ snapshots:
 
   tinypool@1.0.0: {}
 
+  tinyqueue@3.0.0: {}
+
   tinyspy@3.0.2: {}
 
   to-fast-properties@2.0.0: {}
@@ -10460,6 +10719,12 @@ snapshots:
       - supports-color
       - terser
 
+  vt-pbf@3.1.3:
+    dependencies:
+      '@mapbox/point-geometry': 0.1.0
+      '@mapbox/vector-tile': 1.3.1
+      pbf: 3.3.0
+
   vue-chartjs@5.3.1(chart.js@4.4.4)(vue@3.5.12(typescript@5.6.2)):
     dependencies:
       chart.js: 4.4.4
@@ -10647,6 +10912,10 @@ snapshots:
     dependencies:
       isexe: 2.0.0
 
+  which@4.0.0:
+    dependencies:
+      isexe: 3.1.1
+
   why-is-node-running@2.3.0:
     dependencies:
       siginfo: 2.0.0
diff --git a/tailwind.config.js b/tailwind.config.js
index 9af26b294..93c164cac 100644
--- a/tailwind.config.js
+++ b/tailwind.config.js
@@ -1,5 +1,6 @@
 const { slateDark } = require('@radix-ui/colors');
 import { colors } from './theme/colors';
+import { icons } from './theme/icons';
 const defaultTheme = require('tailwindcss/defaultTheme');
 const {
   iconsPlugin,
@@ -28,6 +29,7 @@ const tailwindConfig = {
     './app/javascript/portal/**/*.vue',
     './app/javascript/shared/**/*.vue',
     './app/javascript/survey/**/*.vue',
+    './app/javascript/dashboard/components-next/**/*.vue',
     './app/javascript/dashboard/helper/**/*.js',
     './app/javascript/dashboard/components-next/**/*.js',
     './app/views/**/*.html.erb',
@@ -39,6 +41,112 @@ const tailwindConfig = {
         inter: ['Inter', ...defaultSansFonts],
         interDisplay: ['Inter Display', ...defaultSansFonts],
       },
+      typography: {
+        email: {
+          css: {
+            color: 'rgb(var(--slate-11))',
+            lineHeight: '1.6',
+            fontSize: '14px',
+            '*': {
+              '&:first-child': {
+                marginTop: '0',
+              },
+            },
+
+            strong: {
+              color: 'rgb(var(--slate-12))',
+              fontWeight: '700',
+            },
+
+            b: {
+              color: 'rgb(var(--slate-12))',
+              fontWeight: '700',
+            },
+
+            h1: {
+              color: 'rgb(var(--slate-12))',
+              fontWeight: '700',
+              fontSize: '1.25rem',
+              '&:first-child': {
+                marginTop: '0',
+              },
+            },
+            h2: {
+              color: 'rgb(var(--slate-12))',
+              fontWeight: '700',
+              fontSize: '1rem',
+              '&:first-child': {
+                marginTop: '0',
+              },
+            },
+            h3: {
+              color: 'rgb(var(--slate-12))',
+              fontWeight: '700',
+              fontSize: '1rem',
+              '&:first-child': {
+                marginTop: '0',
+              },
+            },
+            hr: {
+              marginTop: '1.5em',
+              marginBottom: '1.5em',
+            },
+            a: {
+              color: 'rgb(var(--text-blue))',
+              textDecoration: 'underline',
+            },
+            'ul li': {
+              margin: '0 0 0.5em 1.5em',
+              listStyleType: 'disc',
+            },
+            'ol li': {
+              margin: '0 0 0.5em 1.5em',
+              listStyleType: 'decimal',
+            },
+            blockquote: {
+              fontStyle: 'italic',
+              color: 'rgb(var(--slate-11))',
+              borderLeft: `4px solid rgb(var(--border-strong))`,
+              paddingLeft: '1em',
+            },
+            code: {
+              backgroundColor: 'rgb(var(--alpha-3))',
+              color: 'rgb(var(--solid-amber))',
+              padding: '0.2em 0.4em',
+              borderRadius: '4px',
+              fontSize: '0.95em',
+            },
+            pre: {
+              backgroundColor: 'rgb(var(--alpha-3))',
+              padding: '1em',
+              borderRadius: '6px',
+              overflowX: 'auto',
+            },
+            table: {
+              width: '100%',
+              borderCollapse: 'collapse',
+            },
+            th: {
+              padding: '0.75em',
+              color: 'rgb(var(--slate-12))',
+              borderBottom: `1px solid rgb(var(--border-strong))`,
+              textAlign: 'left',
+              fontWeight: '600',
+            },
+            tr: {
+              borderBottom: `1px solid rgb(var(--border-strong))`,
+            },
+            td: {
+              padding: '0.75em',
+              borderBottom: `1px solid rgb(var(--border-strong))`,
+            },
+            img: {
+              maxWidth: '100%',
+              height: 'auto',
+            },
+          },
+        },
+      },
     },
     screens: {
       xs: '480px',
@@ -111,28 +219,8 @@ const tailwindConfig = {
     require('@tailwindcss/typography'),
     iconsPlugin({
       collections: {
-        woot: {
-          icons: {
-            'logic-or': {
-              body: `<rect x="14" y="5" width="2" height="13" rx="1" fill="currentColor"/><rect x="8" y="5" width="2" height="13" rx="1" fill="currentColor"/>`,
-              width: 24,
-              height: 24,
-            },
-            alert: {
-              body: `<path d="M1.81348 0.9375L1.69727 7.95117H0.302734L0.179688 0.9375H1.81348ZM1 11.1025C0.494141 11.1025 0.0908203 10.7061 0.0976562 10.2207C0.0908203 9.72852 0.494141 9.33203 1 9.33203C1.49219 9.33203 1.89551 9.72852 1.90234 10.2207C1.89551 10.7061 1.49219 11.1025 1 11.1025Z" fill="currentColor" />`,
-              width: 2,
-              height: 12,
-            },
-            captain: {
-              body: `<path d="M150.485 213.282C150.485 200.856 160.559 190.782 172.985 190.782C185.411 190.782 195.485 200.856 195.485 213.282V265.282C195.485 277.709 185.411 287.782 172.985 287.782C160.559 287.782 150.485 277.709 150.485 265.282V213.282Z" fill="currentColor"/>
-              <path d="M222.485 213.282C222.485 200.856 232.559 190.782 244.985 190.782C257.411 190.782 267.485 200.856 267.485 213.282V265.282C267.485 277.709 257.411 287.782 244.985 287.782C232.559 287.782 222.485 277.709 222.485 265.282V213.282Z" fill="currentColor"/>
-              <path fill-rule="evenodd" clip-rule="evenodd" d="M412.222 109.961C317.808 96.6217 240.845 96.0953 144.309 109.902C119.908 113.392 103.762 115.751 91.4521 119.354C80.0374 122.694 73.5457 126.678 68.1762 132.687C57.0576 145.13 55.592 159.204 54.0765 208.287C52.587 256.526 55.5372 299.759 61.1249 348.403C64.1025 374.324 66.1515 391.817 69.4229 405.117C72.526 417.732 76.2792 424.515 81.4954 429.708C86.7533 434.942 93.4917 438.633 105.859 441.629C118.94 444.797 136.104 446.713 161.613 449.5C244.114 458.514 305.869 458.469 388.677 449.548C414.495 446.767 431.939 444.849 445.216 441.702C457.83 438.712 464.612 435.047 469.797 429.962C474.873 424.985 478.752 418.118 482.116 404.874C485.626 391.056 488.014 372.772 491.47 345.913C497.636 297.99 502.076 255.903 502.248 209.798C502.433 160.503 501.426 146.477 490.181 133.468C484.75 127.185 478.148 123.053 466.473 119.612C453.865 115.897 437.283 113.502 412.222 109.961ZM138.414 68.5711C238.977 54.1882 319.888 54.7514 418.047 68.6199L419.483 68.8227C442.724 72.1054 462.359 74.8786 478.244 79.5601C495.387 84.6124 509.724 92.2821 521.706 106.145C544.308 132.295 544.161 163.321 543.965 204.542C543.956 206.327 543.948 208.131 543.941 209.954C543.758 258.703 539.048 302.844 532.821 351.247L532.656 352.528C529.407 377.787 526.729 398.602 522.522 415.166C518.098 432.584 511.485 447.517 498.968 459.792C486.56 471.959 471.897 478.282 454.819 482.33C438.691 486.153 418.624 488.314 394.436 490.919L393.136 491.059C307.385 500.297 242.618 500.349 157.091 491.004L155.772 490.86C131.921 488.255 112.062 486.086 96.056 482.209C79.0408 478.087 64.4759 471.637 52.1005 459.316C39.6835 446.955 33.1618 432.265 28.94 415.102C24.9582 398.915 22.6435 378.759 19.8561 354.488L19.7052 353.174C13.9746 303.287 10.8315 257.908 12.4035 206.997C12.4606 205.15 12.5151 203.323 12.5691 201.516C13.7911 160.603 14.7077 129.914 37.1055 104.847C48.989 91.5477 63.035 84.1731 79.7563 79.2794C95.2643 74.7408 114.386 72.0068 137.018 68.7707C137.482 68.7044 137.948 68.6379 138.414 68.5711Z" fill="currentColor"/>`,
-              width: 556,
-              height: 556,
-            },
-          },
-        },
-        ...getIconCollections(['lucide', 'logos', 'ri', 'ph']),
+        woot: { icons },
+        ...getIconCollections(['lucide', 'logos', 'ri', 'ph', 'teenyicons']),
       },
     }),
   ],
diff --git a/theme/colors.js b/theme/colors.js
index 47fd65c8d..1bf16f6a8 100644
--- a/theme/colors.js
+++ b/theme/colors.js
@@ -370,6 +370,7 @@ export const colors = {
       active: 'rgb(var(--solid-active) / <alpha-value>)',
       amber: 'rgb(var(--solid-amber) / <alpha-value>)',
       blue: 'rgb(var(--solid-blue) / <alpha-value>)',
+      iris: 'rgb(var(--solid-iris) / <alpha-value>)',
     },
     alpha: {
       1: 'rgba(var(--alpha-1))',
diff --git a/theme/icons.js b/theme/icons.js
new file mode 100644
index 000000000..265c859b4
--- /dev/null
+++ b/theme/icons.js
@@ -0,0 +1,116 @@
+export const icons = {
+  'logic-or': {
+    body: `<rect x="14" y="5" width="2" height="13" rx="1" fill="currentColor"/><rect x="8" y="5" width="2" height="13" rx="1" fill="currentColor"/>`,
+    width: 24,
+    height: 24,
+  },
+  alert: {
+    body: `<path d="M1.81348 0.9375L1.69727 7.95117H0.302734L0.179688 0.9375H1.81348ZM1 11.1025C0.494141 11.1025 0.0908203 10.7061 0.0976562 10.2207C0.0908203 9.72852 0.494141 9.33203 1 9.33203C1.49219 9.33203 1.89551 9.72852 1.90234 10.2207C1.89551 10.7061 1.49219 11.1025 1 11.1025Z" fill="currentColor" />`,
+    width: 2,
+    height: 12,
+  },
+  captain: {
+    body: `<path d="M150.485 213.282C150.485 200.856 160.559 190.782 172.985 190.782C185.411 190.782 195.485 200.856 195.485 213.282V265.282C195.485 277.709 185.411 287.782 172.985 287.782C160.559 287.782 150.485 277.709 150.485 265.282V213.282Z" fill="currentColor"/>
+    <path d="M222.485 213.282C222.485 200.856 232.559 190.782 244.985 190.782C257.411 190.782 267.485 200.856 267.485 213.282V265.282C267.485 277.709 257.411 287.782 244.985 287.782C232.559 287.782 222.485 277.709 222.485 265.282V213.282Z" fill="currentColor"/>
+    <path fill-rule="evenodd" clip-rule="evenodd" d="M412.222 109.961C317.808 96.6217 240.845 96.0953 144.309 109.902C119.908 113.392 103.762 115.751 91.4521 119.354C80.0374 122.694 73.5457 126.678 68.1762 132.687C57.0576 145.13 55.592 159.204 54.0765 208.287C52.587 256.526 55.5372 299.759 61.1249 348.403C64.1025 374.324 66.1515 391.817 69.4229 405.117C72.526 417.732 76.2792 424.515 81.4954 429.708C86.7533 434.942 93.4917 438.633 105.859 441.629C118.94 444.797 136.104 446.713 161.613 449.5C244.114 458.514 305.869 458.469 388.677 449.548C414.495 446.767 431.939 444.849 445.216 441.702C457.83 438.712 464.612 435.047 469.797 429.962C474.873 424.985 478.752 418.118 482.116 404.874C485.626 391.056 488.014 372.772 491.47 345.913C497.636 297.99 502.076 255.903 502.248 209.798C502.433 160.503 501.426 146.477 490.181 133.468C484.75 127.185 478.148 123.053 466.473 119.612C453.865 115.897 437.283 113.502 412.222 109.961ZM138.414 68.5711C238.977 54.1882 319.888 54.7514 418.047 68.6199L419.483 68.8227C442.724 72.1054 462.359 74.8786 478.244 79.5601C495.387 84.6124 509.724 92.2821 521.706 106.145C544.308 132.295 544.161 163.321 543.965 204.542C543.956 206.327 543.948 208.131 543.941 209.954C543.758 258.703 539.048 302.844 532.821 351.247L532.656 352.528C529.407 377.787 526.729 398.602 522.522 415.166C518.098 432.584 511.485 447.517 498.968 459.792C486.56 471.959 471.897 478.282 454.819 482.33C438.691 486.153 418.624 488.314 394.436 490.919L393.136 491.059C307.385 500.297 242.618 500.349 157.091 491.004L155.772 490.86C131.921 488.255 112.062 486.086 96.056 482.209C79.0408 478.087 64.4759 471.637 52.1005 459.316C39.6835 446.955 33.1618 432.265 28.94 415.102C24.9582 398.915 22.6435 378.759 19.8561 354.488L19.7052 353.174C13.9746 303.287 10.8315 257.908 12.4035 206.997C12.4606 205.15 12.5151 203.323 12.5691 201.516C13.7911 160.603 14.7077 129.914 37.1055 104.847C48.989 91.5477 63.035 84.1731 79.7563 79.2794C95.2643 74.7408 114.386 72.0068 137.018 68.7707C137.482 68.7044 137.948 68.6379 138.414 68.5711Z" fill="currentColor"/>`,
+    width: 556,
+    height: 556,
+  },
+  'file-csv': {
+    body: `<g clip-path="url(#clip0_2931_148091)">
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+    <defs>
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+    width: 16,
+    height: 20,
+  },
+  'file-doc': {
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