feat: Add push/email notification support for SLA (#9140)

* feat: update SLA evaluation logic

* Update enterprise/app/services/sla/evaluate_applied_sla_service.rb

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>

* chore: refactor spec to bring down expecations in a single block

* chore: fix process_account_applied_sla spec

* chore: add spec to test multiple nrt misses

* feat: persist sla notifications

* feat: revert persist sla notifications

* feat: add SLA push/email notification support

* chore: refactor sla_status to include active_with_misses

* chore: add support for sla push/email notifications

* chore: refactor

* chore: add liquid templates

* chore: add spec for liquid templates

* chore: add spec for sla email notifications

* chore: add spec for SlaPolicyDrop

* chore: refactor to ee namespace

* chore: set enterprise test type to mailer

* feat: enable sla notification settings only if SLA enabled

* chore: refactor

* chore: fix spec

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
This commit is contained in:
Vishnu Narayanan
2024-03-29 20:27:21 +11:00
committed by GitHub
parent 6956436a76
commit 16282f6a66
13 changed files with 270 additions and 7 deletions

View File

@@ -61,7 +61,10 @@ class AgentNotifications::ConversationNotificationsMailer < ApplicationMailer
user: @agent,
conversation: @conversation,
inbox: @conversation.inbox,
message: @message
message: @message,
sla_policy: @sla_policy
})
end
end
AgentNotifications::ConversationNotificationsMailer.include_mod_with('AgentNotifications::ConversationNotificationsMailer')