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feat: Add push/email notification support for SLA (#9140)

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* feat: update SLA evaluation logic

* Update enterprise/app/services/sla/evaluate_applied_sla_service.rb

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>

* chore: refactor spec to bring down expecations in a single block

* chore: fix process_account_applied_sla spec

* chore: add spec to test multiple nrt misses

* feat: persist sla notifications

* feat: revert persist sla notifications

* feat: add SLA push/email notification support

* chore: refactor sla_status to include active_with_misses

* chore: add support for sla push/email notifications

* chore: refactor

* chore: add liquid templates

* chore: add spec for liquid templates

* chore: add spec for sla email notifications

* chore: add spec for SlaPolicyDrop

* chore: refactor to ee namespace

* chore: set enterprise test type to mailer

* feat: enable sla notification settings only if SLA enabled

* chore: refactor

* chore: fix spec

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
This commit is contained in:
Vishnu Narayanan
2024-03-29 20:27:21 +11:00
committed by GitHub
parent 6956436a76
commit 16282f6a66
13 changed files with 270 additions and 7 deletions
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10
app/javascript/dashboard/i18n/locale/en/settings.json
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@@ -83,7 +83,10 @@
"CONVERSATION_CREATION": "Send email notifications when a new conversation is created",
"CONVERSATION_MENTION": "Send email notifications when you are mentioned in a conversation",
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "Send email notifications when a new message is created in an assigned conversation",
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send email notifications when a new message is created in a participating conversation"
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send email notifications when a new message is created in a participating conversation",
"SLA_MISSED_FIRST_RESPONSE": "Send email notifications when a conversation misses first response SLA",
"SLA_MISSED_NEXT_RESPONSE": "Send email notifications when a conversation misses next response SLA",
"SLA_MISSED_RESOLUTION": "Send email notifications when a conversation misses resolution SLA"
},
"API": {
"UPDATE_SUCCESS": "Your notification preferences are updated successfully",
@@ -98,7 +101,10 @@
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "Send push notifications when a new message is created in an assigned conversation",
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send push notifications when a new message is created in a participating conversation",
"HAS_ENABLED_PUSH": "You have enabled push for this browser.",
"REQUEST_PUSH": "Enable push notifications"
"REQUEST_PUSH": "Enable push notifications",
"SLA_MISSED_FIRST_RESPONSE": "Send push notifications when a conversation misses first response SLA",
"SLA_MISSED_NEXT_RESPONSE": "Send push notifications when a conversation misses next response SLA",
"SLA_MISSED_RESOLUTION": "Send push notifications when a conversation misses resolution SLA"
},
"PROFILE_IMAGE": {
"LABEL": "Profile Image"