feat: Add push/email notification support for SLA (#9140)

* feat: update SLA evaluation logic

* Update enterprise/app/services/sla/evaluate_applied_sla_service.rb

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>

* chore: refactor spec to bring down expecations in a single block

* chore: fix process_account_applied_sla spec

* chore: add spec to test multiple nrt misses

* feat: persist sla notifications

* feat: revert persist sla notifications

* feat: add SLA push/email notification support

* chore: refactor sla_status to include active_with_misses

* chore: add support for sla push/email notifications

* chore: refactor

* chore: add liquid templates

* chore: add spec for liquid templates

* chore: add spec for sla email notifications

* chore: add spec for SlaPolicyDrop

* chore: refactor to ee namespace

* chore: set enterprise test type to mailer

* feat: enable sla notification settings only if SLA enabled

* chore: refactor

* chore: fix spec

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>

app/javascript/dashboard/i18n/locale/en/settings.json

@@ -83,7 +83,10 @@
         "CONVERSATION_CREATION": "Send email notifications when a new conversation is created",
         "CONVERSATION_MENTION": "Send email notifications when you are mentioned in a conversation",
         "ASSIGNED_CONVERSATION_NEW_MESSAGE": "Send email notifications when a new message is created in an assigned conversation",
-        "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send email notifications when a new message is created in a participating conversation"
+        "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send email notifications when a new message is created in a participating conversation",
+        "SLA_MISSED_FIRST_RESPONSE": "Send email notifications when a conversation misses first response SLA",
+        "SLA_MISSED_NEXT_RESPONSE": "Send email notifications when a conversation misses next response SLA",
+        "SLA_MISSED_RESOLUTION": "Send email notifications when a conversation misses resolution SLA"
       },
       "API": {
         "UPDATE_SUCCESS": "Your notification preferences are updated successfully",
@@ -98,7 +101,10 @@
         "ASSIGNED_CONVERSATION_NEW_MESSAGE": "Send push notifications when a new message is created in an assigned conversation",
         "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send push notifications when a new message is created in a participating conversation",
         "HAS_ENABLED_PUSH": "You have enabled push for this browser.",
-        "REQUEST_PUSH": "Enable push notifications"
+        "REQUEST_PUSH": "Enable push notifications",
+        "SLA_MISSED_FIRST_RESPONSE": "Send push notifications when a conversation misses first response SLA",
+        "SLA_MISSED_NEXT_RESPONSE": "Send push notifications when a conversation misses next response SLA",
+        "SLA_MISSED_RESOLUTION": "Send push notifications when a conversation misses resolution SLA"
       },
       "PROFILE_IMAGE": {
         "LABEL": "Profile Image"

app/javascript/dashboard/routes/dashboard/settings/profile/NotificationSettings.vue

@@ -236,6 +236,54 @@
             }}
           </label>
         </div>
+        <div v-if="isSLAEnabled" class="flex items-center gap-2 mb-1">
+          <input
+            v-model="selectedEmailFlags"
+            class="notification--checkbox"
+            type="checkbox"
+            value="email_sla_missed_first_response"
+            @input="handleEmailInput"
+          />
+          <label for="sla_missed_first_response">
+            {{
+              $t(
+                'PROFILE_SETTINGS.FORM.EMAIL_NOTIFICATIONS_SECTION.SLA_MISSED_FIRST_RESPONSE'
+              )
+            }}
+          </label>
+        </div>
+        <div v-if="isSLAEnabled" class="flex items-center gap-2 mb-1">
+          <input
+            v-model="selectedEmailFlags"
+            class="notification--checkbox"
+            type="checkbox"
+            value="email_sla_missed_next_response"
+            @input="handleEmailInput"
+          />
+          <label for="sla_missed_next_response">
+            {{
+              $t(
+                'PROFILE_SETTINGS.FORM.EMAIL_NOTIFICATIONS_SECTION.SLA_MISSED_NEXT_RESPONSE'
+              )
+            }}
+          </label>
+        </div>
+        <div v-if="isSLAEnabled" class="flex items-center gap-2 mb-1">
+          <input
+            v-model="selectedEmailFlags"
+            class="notification--checkbox"
+            type="checkbox"
+            value="email_sla_missed_resolution"
+            @input="handleEmailInput"
+          />
+          <label for="sla_missed_resolution">
+            {{
+              $t(
+                'PROFILE_SETTINGS.FORM.EMAIL_NOTIFICATIONS_SECTION.SLA_MISSED_RESOLUTION'
+              )
+            }}
+          </label>
+        </div>
       </div>
     </div>
     <div
@@ -352,6 +400,57 @@
             }}
           </label>
         </div>
+
+        <div v-if="isSLAEnabled" class="flex items-center gap-2 mb-1">
+          <input
+            v-model="selectedPushFlags"
+            class="notification--checkbox"
+            type="checkbox"
+            value="push_sla_missed_first_response"
+            @input="handlePushInput"
+          />
+          <label for="sla_missed_first_response">
+            {{
+              $t(
+                'PROFILE_SETTINGS.FORM.PUSH_NOTIFICATIONS_SECTION.SLA_MISSED_FIRST_RESPONSE'
+              )
+            }}
+          </label>
+        </div>
+
+        <div v-if="isSLAEnabled" class="flex items-center gap-2 mb-1">
+          <input
+            v-model="selectedPushFlags"
+            class="notification--checkbox"
+            type="checkbox"
+            value="push_sla_missed_next_response"
+            @input="handlePushInput"
+          />
+          <label for="sla_missed_next_response">
+            {{
+              $t(
+                'PROFILE_SETTINGS.FORM.PUSH_NOTIFICATIONS_SECTION.SLA_MISSED_NEXT_RESPONSE'
+              )
+            }}
+          </label>
+        </div>
+
+        <div v-if="isSLAEnabled" class="flex items-center gap-2 mb-1">
+          <input
+            v-model="selectedPushFlags"
+            class="notification--checkbox"
+            type="checkbox"
+            value="push_sla_missed_resolution"
+            @input="handlePushInput"
+          />
+          <label for="sla_missed_resolution">
+            {{
+              $t(
+                'PROFILE_SETTINGS.FORM.PUSH_NOTIFICATIONS_SECTION.SLA_MISSED_RESOLUTION'
+              )
+            }}
+          </label>
+        </div>
       </div>
     </div>
   </div>
@@ -367,6 +466,7 @@ import {
   requestPushPermissions,
   verifyServiceWorkerExistence,
 } from '../../../../helper/pushHelper';
+import { FEATURE_FLAGS } from 'dashboard/featureFlags';
 
 export default {
   mixins: [alertMixin, configMixin, uiSettingsMixin],
@@ -393,13 +493,18 @@ export default {
   },
   computed: {
     ...mapGetters({
+      accountId: 'getCurrentAccountId',
       emailFlags: 'userNotificationSettings/getSelectedEmailFlags',
       pushFlags: 'userNotificationSettings/getSelectedPushFlags',
       uiSettings: 'getUISettings',
+      isFeatureEnabledonAccount: 'accounts/isFeatureEnabledonAccount',
     }),
     hasPushAPISupport() {
       return !!('Notification' in window);
     },
+    isSLAEnabled() {
+      return this.isFeatureEnabledonAccount(this.accountId, FEATURE_FLAGS.SLA);
+    },
   },
   watch: {
     emailFlags(value) {