feat: API to Filter reports by teams (#3066)

Add API to Filter reports by teams

Fixes: #2916

app/builders/v2/report_builder.rb

@@ -41,19 +41,25 @@ class V2::ReportBuilder
       user
     when :label
       label
+    when :team
+      team
     end
   end
 
   def inbox
-    @inbox ||= account.inboxes.where(id: params[:id]).first
+    @inbox ||= account.inboxes.find(params[:id])
   end
 
   def user
-    @user ||= account.users.where(id: params[:id]).first
+    @user ||= account.users.find(params[:id])
   end
 
   def label
-    @label ||= account.labels.where(id: params[:id]).first
+    @label ||= account.labels.find(params[:id])
+  end
+
+  def team
+    @team ||= account.teams.find(params[:id])
   end
 
   def conversations_count

app/controllers/api/v2/accounts/reports_controller.rb

@@ -29,6 +29,12 @@ class Api::V2::Accounts::ReportsController < Api::V1::Accounts::BaseController
     render layout: false, template: 'api/v2/accounts/reports/labels.csv.erb', format: 'csv'
   end
 
+  def teams
+    response.headers['Content-Type'] = 'text/csv'
+    response.headers['Content-Disposition'] = 'attachment; filename=teams_report.csv'
+    render layout: false, template: 'api/v2/accounts/reports/teams.csv.erb', format: 'csv'
+  end
+
   private
 
   def check_authorization

app/models/team.rb

@@ -40,4 +40,12 @@ class Team < ApplicationRecord
   def remove_member(user_id)
     team_members.find_by(user_id: user_id)&.destroy
   end
+
+  def messages
+    account.messages.where(conversation_id: conversations.pluck(:id))
+  end
+
+  def events
+    account.events.where(conversation_id: conversations.pluck(:id))
+  end
 end

app/views/api/v2/accounts/reports/teams.csv.erb

@@ -0,0 +1,19 @@
+<% headers = [
+    I18n.t('reports.team_csv.team_name'),
+    I18n.t('reports.team_csv.conversations_count'),
+    I18n.t('reports.team_csv.avg_first_response_time'),
+    I18n.t('reports.team_csv.avg_resolution_time')
+  ]
+%>
+<%= CSV.generate_line headers %>
+<% Current.account.teams.each do |team| %>
+  <% team_report = V2::ReportBuilder.new(Current.account, {
+        type: :team,
+        id: team.id,
+        since: params[:since],
+        until: params[:until]
+      }).summary %>
+  <% row = [ team.name, team_report[:conversations_count], (team_report[:avg_first_response_time]/60).to_i, (team_report[:avg_resolution_time]/60).to_i ] %>
+  <%= CSV.generate_line row %>
+<% end %>
+<%= CSV.generate_line [I18n.t('reports.period', since: Date.strptime(params[:since], '%s'), until: Date.strptime(params[:until], '%s'))] %>