feat: Introduce last responding agent option to automation assign agent (#12326)

Introduce a `Last Responding Agent` options to assign_agents action in
automations to cover the following use cases.

- Assign conversations to first responding agent : ( automation message
created at , if assignee is nil, assign last responding agent )
- Ensure conversations are not resolved with out an assignee : (
automation conversation resolved at : if assignee is nil, assign last
responding agent )

and potential other cases.

fixes: #1592

spec/services/action_service_spec.rb

@@ -70,6 +70,33 @@ describe ActionService do
         expect(conversation.reload.assignee).to eq(original_assignee)
       end
     end
+
+    context 'when assigning the last responding agent' do
+      it 'assigns the last agent who replied publicly' do
+        note_author = create(:user, account: account, role: :agent)
+        inbox_member
+        create(:inbox_member, inbox: conversation.inbox, user: note_author)
+        create(:message, message_type: :outgoing, account: account,
+                         inbox: conversation.inbox, conversation: conversation, sender: agent)
+        create(:message, message_type: :outgoing, private: true, account: account,
+                         inbox: conversation.inbox, conversation: conversation, sender: note_author)
+
+        action_service.assign_agent(['last_responding_agent'])
+
+        expect(conversation.reload.assignee).to eq(agent)
+      end
+
+      it 'does not assign the conversation when there is no public agent reply' do
+        inbox_member
+        original_assignee = conversation.assignee
+        create(:message, message_type: :outgoing, private: true, account: account,
+                         inbox: conversation.inbox, conversation: conversation, sender: agent)
+
+        action_service.assign_agent(['last_responding_agent'])
+
+        expect(conversation.reload.assignee).to eq(original_assignee)
+      end
+    end
   end
 
   describe '#assign_team' do

spec/services/automation_rules/action_service_spec.rb

@@ -201,5 +201,21 @@ RSpec.describe AutomationRules::ActionService do
         described_class.new(rule, account, conversation).perform
       end
     end
+
+    describe '#perform with assign_agent action' do
+      before do
+        create(:inbox_member, inbox: conversation.inbox, user: agent)
+        rule.actions << { action_name: 'assign_agent', action_params: ['last_responding_agent'] }
+      end
+
+      it 'assigns the conversation to the last responding agent' do
+        create(:message, message_type: :outgoing, account: account,
+                         inbox: conversation.inbox, conversation: conversation, sender: agent)
+
+        described_class.new(rule, account, conversation).perform
+
+        expect(conversation.reload.assignee).to eq(agent)
+      end
+    end
   end
 end