feat: Introduce last responding agent option to automation assign agent (#12326)
Introduce a `Last Responding Agent` options to assign_agents action in automations to cover the following use cases. - Assign conversations to first responding agent : ( automation message created at , if assignee is nil, assign last responding agent ) - Ensure conversations are not resolved with out an assignee : ( automation conversation resolved at : if assignee is nil, assign last responding agent ) and potential other cases. fixes: #1592
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@@ -130,6 +130,7 @@
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"ATLEAST_ONE_ACTION_REQUIRED": "At least one action is required"
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},
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"NONE_OPTION": "None",
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"LAST_RESPONDING_AGENT": "Last Responding Agent",
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"EVENTS": {
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"CONVERSATION_CREATED": "Conversation Created",
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"CONVERSATION_UPDATED": "Conversation Updated",
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