feat: Introduce last responding agent option to automation assign agent (#12326)
Introduce a `Last Responding Agent` options to assign_agents action in automations to cover the following use cases. - Assign conversations to first responding agent : ( automation message created at , if assignee is nil, assign last responding agent ) - Ensure conversations are not resolved with out an assignee : ( automation conversation resolved at : if assignee is nil, assign last responding agent ) and potential other cases. fixes: #1592
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@@ -16,7 +16,20 @@ describe('useEditableAutomation', () => {
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return [];
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}),
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getActionDropdownValues: vi.fn(),
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getActionDropdownValues: vi.fn(actionName => {
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if (actionName === 'assign_agent') {
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return [
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{ id: 'nil', name: 'None' },
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{
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id: 'last_responding_agent',
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name: 'Last Responding Agent',
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},
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{ id: 1, name: 'Agent 1' },
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];
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}
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return [];
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}),
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});
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});
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@@ -51,4 +64,35 @@ describe('useEditableAutomation', () => {
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},
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]);
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});
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it('rehydrates last responding agent as a selected action option', () => {
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const automation = {
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event_name: 'conversation_created',
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conditions: [],
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actions: [
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{
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action_name: 'assign_agent',
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action_params: ['last_responding_agent'],
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},
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],
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};
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const automationActionTypes = [
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{ key: 'assign_agent', inputType: 'search_select' },
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];
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const { formatAutomation } = useEditableAutomation();
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const result = formatAutomation(automation, [], {}, automationActionTypes);
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expect(result.actions).toEqual([
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{
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action_name: 'assign_agent',
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action_params: [
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{
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id: 'last_responding_agent',
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name: 'Last Responding Agent',
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},
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],
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},
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]);
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});
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});
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