feat: Introduce last responding agent option to automation assign agent (#12326)

Introduce a `Last Responding Agent` options to assign_agents action in
automations to cover the following use cases.

- Assign conversations to first responding agent : ( automation message
created at , if assignee is nil, assign last responding agent )
- Ensure conversations are not resolved with out an assignee : (
automation conversation resolved at : if assignee is nil, assign last
responding agent )

and potential other cases.

fixes: #1592
This commit is contained in:
Sojan Jose
2026-04-16 18:54:35 +05:30
committed by GitHub
parent 03c10ba147
commit 135be52431
7 changed files with 114 additions and 5 deletions

View File

@@ -92,7 +92,9 @@ describe('useAutomation', () => {
case 'assign_team':
return teams;
case 'assign_agent':
return agents;
return options.addNoneToListFn
? options.addNoneToListFn(options.agents)
: options.agents;
case 'send_email_to_team':
return teams;
case 'send_message':
@@ -240,7 +242,11 @@ describe('useAutomation', () => {
expect(getActionDropdownValues('add_label')).toEqual(labels);
expect(getActionDropdownValues('assign_team')).toEqual(teams);
expect(getActionDropdownValues('assign_agent')).toEqual(agents);
expect(getActionDropdownValues('assign_agent')).toEqual([
{ id: 'nil', name: 'AUTOMATION.NONE_OPTION' },
{ id: 'last_responding_agent', name: 'AUTOMATION.LAST_RESPONDING_AGENT' },
...agents,
]);
expect(getActionDropdownValues('send_email_to_team')).toEqual(teams);
expect(getActionDropdownValues('send_message')).toEqual([]);
expect(getActionDropdownValues('add_sla')).toEqual(slaPolicies);