From 133fb1bcf621b80198d51e693def6e402552fcb5 Mon Sep 17 00:00:00 2001
From: Shivam Mishra <scm.mymail@gmail.com>
Date: Mon, 2 Feb 2026 11:59:51 +0530
Subject: [PATCH] feat: add mark pending action to automation (#13378)

---
 .../dashboard/helper/validations.js           |  1 +
 .../dashboard/i18n/locale/en/automation.json  |  3 ++-
 .../settings/automation/constants.js          | 21 +++++++++++++++++++
 app/models/automation_rule.rb                 |  4 ++--
 app/services/action_service.rb                |  4 ++++
 5 files changed, 30 insertions(+), 3 deletions(-)

diff --git a/app/javascript/dashboard/helper/validations.js b/app/javascript/dashboard/helper/validations.js
index edebc4656..e425047a2 100644
--- a/app/javascript/dashboard/helper/validations.js
+++ b/app/javascript/dashboard/helper/validations.js
@@ -127,6 +127,7 @@ const validateSingleAction = action => {
     'resolve_conversation',
     'remove_assigned_team',
     'open_conversation',
+    'pending_conversation',
   ];
 
   if (
diff --git a/app/javascript/dashboard/i18n/locale/en/automation.json b/app/javascript/dashboard/i18n/locale/en/automation.json
index 43245a1d5..341027299 100644
--- a/app/javascript/dashboard/i18n/locale/en/automation.json
+++ b/app/javascript/dashboard/i18n/locale/en/automation.json
@@ -150,7 +150,8 @@
       "ADD_PRIVATE_NOTE": "Add a Private Note",
       "CHANGE_PRIORITY": "Change Priority",
       "ADD_SLA": "Add SLA",
-      "OPEN_CONVERSATION": "Open conversation"
+      "OPEN_CONVERSATION": "Open conversation",
+      "PENDING_CONVERSATION": "Mark conversation as pending"
     },
     "MESSAGE_TYPES": {
       "INCOMING": "Incoming Message",
diff --git a/app/javascript/dashboard/routes/dashboard/settings/automation/constants.js b/app/javascript/dashboard/routes/dashboard/settings/automation/constants.js
index bc767040b..3acca3e2e 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/automation/constants.js
+++ b/app/javascript/dashboard/routes/dashboard/settings/automation/constants.js
@@ -116,6 +116,10 @@ export const AUTOMATIONS = {
         key: 'open_conversation',
         name: 'OPEN_CONVERSATION',
       },
+      {
+        key: 'pending_conversation',
+        name: 'PENDING_CONVERSATION',
+      },
       {
         key: 'resolve_conversation',
         name: 'RESOLVE_CONVERSATION',
@@ -232,6 +236,10 @@ export const AUTOMATIONS = {
         key: 'snooze_conversation',
         name: 'SNOOZE_CONVERSATION',
       },
+      {
+        key: 'pending_conversation',
+        name: 'PENDING_CONVERSATION',
+      },
       {
         key: 'resolve_conversation',
         name: 'RESOLVE_CONVERSATION',
@@ -360,6 +368,10 @@ export const AUTOMATIONS = {
         key: 'snooze_conversation',
         name: 'SNOOZE_CONVERSATION',
       },
+      {
+        key: 'pending_conversation',
+        name: 'PENDING_CONVERSATION',
+      },
       {
         key: 'resolve_conversation',
         name: 'RESOLVE_CONVERSATION',
@@ -482,6 +494,10 @@ export const AUTOMATIONS = {
         key: 'snooze_conversation',
         name: 'SNOOZE_CONVERSATION',
       },
+      {
+        key: 'pending_conversation',
+        name: 'PENDING_CONVERSATION',
+      },
       {
         key: 'send_webhook_event',
         name: 'SEND_WEBHOOK_EVENT',
@@ -668,6 +684,11 @@ export const AUTOMATION_ACTION_TYPES = [
     label: 'OPEN_CONVERSATION',
     inputType: null,
   },
+  {
+    key: 'pending_conversation',
+    label: 'PENDING_CONVERSATION',
+    inputType: null,
+  },
   {
     key: 'send_webhook_event',
     label: 'SEND_WEBHOOK_EVENT',
diff --git a/app/models/automation_rule.rb b/app/models/automation_rule.rb
index 9dc4d97eb..8162abb91 100644
--- a/app/models/automation_rule.rb
+++ b/app/models/automation_rule.rb
@@ -41,8 +41,8 @@ class AutomationRule < ApplicationRecord
 
   def actions_attributes
     %w[send_message add_label remove_label send_email_to_team assign_team assign_agent send_webhook_event mute_conversation
-       send_attachment change_status resolve_conversation open_conversation snooze_conversation change_priority send_email_transcript
-       add_private_note].freeze
+       send_attachment change_status resolve_conversation open_conversation pending_conversation snooze_conversation change_priority
+       send_email_transcript add_private_note].freeze
   end
 
   def file_base_data
diff --git a/app/services/action_service.rb b/app/services/action_service.rb
index a50b11193..80caac392 100644
--- a/app/services/action_service.rb
+++ b/app/services/action_service.rb
@@ -22,6 +22,10 @@ class ActionService
     @conversation.open!
   end
 
+  def pending_conversation(_params)
+    @conversation.pending!
+  end
+
   def change_status(status)
     @conversation.update!(status: status[0])
   end