chore: Update translations (#13227)

Co-authored-by: Sojan Jose <sojan@pepalo.com>

app/javascript/dashboard/i18n/locale/ms/report.json

@@ -3,7 +3,7 @@
     "HEADER": "Conversations",
     "LOADING_CHART": "Loading chart data...",
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
-    "DOWNLOAD_AGENT_REPORTS": "Download agent reports",
+    "DOWNLOAD_CONVERSATION_REPORTS": "Download conversation reports",
     "DATA_FETCHING_FAILED": "Failed to fetch data, please try again later.",
     "SUMMARY_FETCHING_FAILED": "Failed to fetch summary, please try again later.",
     "METRICS": {
@@ -128,11 +128,16 @@
   },
   "AGENT_REPORTS": {
     "HEADER": "Agents Overview",
-    "DESCRIPTION": "Easily track agent performance with key metrics such as conversations, response times, resolution times, and resolved cases. Click an agent’s name to learn more.",
+    "DESCRIPTION": "Easily track agent performance with key metrics such as conversations, response times, resolution times, and resolved cases. Click an agent's name to learn more.",
     "LOADING_CHART": "Loading chart data...",
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_AGENT_REPORTS": "Download agent reports",
     "FILTER_DROPDOWN_LABEL": "Select Agent",
+    "FILTERS": {
+      "INPUT_PLACEHOLDER": {
+        "AGENTS": "Cari ejen"
+      }
+    },
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "Conversations",
@@ -201,6 +206,11 @@
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
     "FILTER_DROPDOWN_LABEL": "Select Label",
+    "FILTERS": {
+      "INPUT_PLACEHOLDER": {
+        "LABELS": "Search labels"
+      }
+    },
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "Conversations",
@@ -271,6 +281,11 @@
     "FILTER_DROPDOWN_LABEL": "Select Inbox",
     "ALL_INBOXES": "All Inboxes",
     "SEARCH_INBOX": "Search Inbox",
+    "FILTERS": {
+      "INPUT_PLACEHOLDER": {
+        "INBOXES": "Search inboxes"
+      }
+    },
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "Conversations",
@@ -334,11 +349,19 @@
   },
   "TEAM_REPORTS": {
     "HEADER": "Team Overview",
-    "DESCRIPTION": "Get a snapshot of your team’s performance with essential metrics, including conversations, response times, resolution times, and resolved cases. Click a team name for more details.",
+    "DESCRIPTION": "Get a snapshot of your team's performance with essential metrics, including conversations, response times, resolution times, and resolved cases. Click a team name for more details.",
     "LOADING_CHART": "Loading chart data...",
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_TEAM_REPORTS": "Download team reports",
     "FILTER_DROPDOWN_LABEL": "Select Team",
+    "FILTERS": {
+      "ADD_FILTER": "Add filter",
+      "CLEAR_ALL": "Clear all",
+      "NO_FILTER": "No filters available",
+      "INPUT_PLACEHOLDER": {
+        "TEAMS": "Cari pasukan"
+      }
+    },
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "Conversations",
@@ -402,22 +425,48 @@
   },
   "CSAT_REPORTS": {
     "HEADER": "CSAT Reports",
-    "NO_RECORDS": "There are no CSAT survey responses available.",
+    "NO_RECORDS": "No responses yet",
+    "NO_RECORDS_DESCRIPTION": "CSAT survey responses will appear here once customers start providing feedback.",
     "DOWNLOAD": "Download CSAT Reports",
     "DOWNLOAD_FAILED": "Failed to download CSAT Reports",
     "FILTERS": {
+      "ADD_FILTER": "Add filter",
+      "CLEAR_ALL": "Clear all",
+      "NO_FILTER": "No filters available",
+      "INPUT_PLACEHOLDER": {
+        "AGENTS": "Cari ejen",
+        "INBOXES": "Search inboxes",
+        "TEAMS": "Cari pasukan",
+        "RATINGS": "Search ratings"
+      },
       "AGENTS": {
-        "PLACEHOLDER": "Choose Agents"
+        "LABEL": "Ejen"
+      },
+      "INBOXES": {
+        "LABEL": "Inbox"
+      },
+      "TEAMS": {
+        "LABEL": "Team"
+      },
+      "RATINGS": {
+        "LABEL": "Rating"
       }
     },
     "TABLE": {
       "HEADER": {
         "CONTACT_NAME": "Contact",
-        "AGENT_NAME": "Assigned agent",
+        "AGENT_NAME": "Ejen",
         "RATING": "Rating",
-        "FEEDBACK_TEXT": "Feedback comment"
-      }
+        "FEEDBACK_TEXT": "Feedback comment",
+        "CONVERSATION": "Conversation",
+        "CUSTOMER": "Customer",
+        "RESPONSE": "Response",
+        "HANDLED_BY": "Handled by"
+      },
+      "UNKNOWN_CUSTOMER": "Unknown customer"
     },
+    "NO_AGENT": "No assigned agent",
+    "NO_FEEDBACK": "No feedback provided",
     "METRIC": {
       "TOTAL_RESPONSES": {
         "LABEL": "Total responses",
@@ -430,6 +479,25 @@
       "RESPONSE_RATE": {
         "LABEL": "Response rate",
         "TOOLTIP": "Total number of responses / Total number of CSAT survey messages sent * 100"
+      },
+      "RATING_DISTRIBUTION": "Rating distribution"
+    },
+    "REVIEW_NOTES": {
+      "TITLE": "Review notes",
+      "PLACEHOLDER": "Add review notes about this rating...",
+      "SAVE": "Save",
+      "CANCEL": "Batalkan",
+      "SAVING": "Saving...",
+      "SAVED": "Notes saved successfully",
+      "SAVE_ERROR": "Failed to save notes",
+      "UPDATED_BY": "Updated by {name} {time}",
+      "UPDATED_BY_LABEL": "Updated by",
+      "PAYWALL": {
+        "TITLE": "Upgrade to add review notes",
+        "AVAILABLE_ON": "The review notes feature is only available in the Business and Enterprise plans.",
+        "UPGRADE_PROMPT": "Add internal context to every CSAT response with review notes. Capture what really happened, spot patterns faster, and make better decisions from your feedback.",
+        "UPGRADE_NOW": "Upgrade now",
+        "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
       }
     }
   },