diff --git a/app/javascript/packs/widget.js b/app/javascript/packs/widget.js
index 6eab2db8b..7b11d05e3 100644
--- a/app/javascript/packs/widget.js
+++ b/app/javascript/packs/widget.js
@@ -7,9 +7,14 @@ import store from '../widget/store';
 import App from '../widget/App.vue';
 import ActionCableConnector from '../widget/helpers/actionCable';
 import i18n from '../widget/i18n';
-import { isPhoneE164OrEmpty } from 'shared/helpers/Validators';
+import {
+  startsWithPlus,
+  isPhoneNumberValidWithDialCode,
+} from 'shared/helpers/Validators';
 import router from '../widget/router';
 import { domPurifyConfig } from '../shared/helpers/HTMLSanitizer';
+const PhoneInput = () => import('../widget/components/Form/PhoneInput');
+
 Vue.use(VueI18n);
 Vue.use(Vuelidate);
 Vue.use(VueDOMPurifyHTML, domPurifyConfig);
@@ -19,8 +24,18 @@ const i18nConfig = new VueI18n({
   messages: i18n,
 });
 Vue.use(VueFormulate, {
+  library: {
+    phoneInput: {
+      classification: 'number',
+      component: PhoneInput,
+      slotProps: {
+        component: ['placeholder', 'hasErrorInPhoneInput'],
+      },
+    },
+  },
   rules: {
-    isPhoneE164OrEmpty: ({ value }) => isPhoneE164OrEmpty(value),
+    startsWithPlus: ({ value }) => startsWithPlus(value),
+    isValidPhoneNumber: ({ value }) => isPhoneNumberValidWithDialCode(value),
   },
   classes: {
     outer: 'mb-4 wrapper',
diff --git a/app/javascript/shared/components/FluentIcon/icons.json b/app/javascript/shared/components/FluentIcon/icons.json
index 28178fef2..4e8f6ff2b 100644
--- a/app/javascript/shared/components/FluentIcon/icons.json
+++ b/app/javascript/shared/components/FluentIcon/icons.json
@@ -3,11 +3,13 @@
   "arrow-right-outline": "M13.267 4.209a.75.75 0 0 0-1.034 1.086l6.251 5.955H3.75a.75.75 0 0 0 0 1.5h14.734l-6.251 5.954a.75.75 0 0 0 1.034 1.087l7.42-7.067a.996.996 0 0 0 .3-.58.758.758 0 0 0-.001-.29.995.995 0 0 0-.3-.578l-7.419-7.067Z",
   "attach-outline": "M11.772 3.743a6 6 0 0 1 8.66 8.302l-.19.197-8.8 8.798-.036.03a3.723 3.723 0 0 1-5.489-4.973.764.764 0 0 1 .085-.13l.054-.06.086-.088.142-.148.002.003 7.436-7.454a.75.75 0 0 1 .977-.074l.084.073a.75.75 0 0 1 .074.976l-.073.084-7.594 7.613a2.23 2.23 0 0 0 3.174 3.106l8.832-8.83A4.502 4.502 0 0 0 13 4.644l-.168.16-.013.014-9.536 9.536a.75.75 0 0 1-1.133-.977l.072-.084 9.549-9.55h.002Z",
   "checkmark-outline": "M4.53 12.97a.75.75 0 0 0-1.06 1.06l4.5 4.5a.75.75 0 0 0 1.06 0l11-11a.75.75 0 0 0-1.06-1.06L8.5 16.94l-3.97-3.97Z",
+  "chevron-down-outline": "M4.22 8.47a.75.75 0 0 1 1.06 0L12 15.19l6.72-6.72a.75.75 0 1 1 1.06 1.06l-7.25 7.25a.75.75 0 0 1-1.06 0L4.22 9.53a.75.75 0 0 1 0-1.06Z",
   "chevron-left-outline": "M15.53 4.22a.75.75 0 0 1 0 1.06L8.81 12l6.72 6.72a.75.75 0 1 1-1.06 1.06l-7.25-7.25a.75.75 0 0 1 0-1.06l7.25-7.25a.75.75 0 0 1 1.06 0Z",
   "chevron-right-outline": "M8.293 4.293a1 1 0 0 0 0 1.414L14.586 12l-6.293 6.293a1 1 0 1 0 1.414 1.414l7-7a1 1 0 0 0 0-1.414l-7-7a1 1 0 0 0-1.414 0Z",
   "dismiss-outline": "m4.397 4.554.073-.084a.75.75 0 0 1 .976-.073l.084.073L12 10.939l6.47-6.47a.75.75 0 1 1 1.06 1.061L13.061 12l6.47 6.47a.75.75 0 0 1 .072.976l-.073.084a.75.75 0 0 1-.976.073l-.084-.073L12 13.061l-6.47 6.47a.75.75 0 0 1-1.06-1.061L10.939 12l-6.47-6.47a.75.75 0 0 1-.072-.976l.073-.084-.073.084Z",
   "document-outline": "M18.5 20a.5.5 0 0 1-.5.5H6a.5.5 0 0 1-.5-.5V4a.5.5 0 0 1 .5-.5h6V8a2 2 0 0 0 2 2h4.5v10Zm-5-15.379L17.378 8.5H14a.5.5 0 0 1-.5-.5V4.621Zm5.914 3.793-5.829-5.828c-.026-.026-.058-.046-.085-.07a2.072 2.072 0 0 0-.219-.18c-.04-.027-.086-.045-.128-.068-.071-.04-.141-.084-.216-.116a1.977 1.977 0 0 0-.624-.138C12.266 2.011 12.22 2 12.172 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V9.828a2 2 0 0 0-.586-1.414Z",
   "emoji-outline": "M12 1.999c5.524 0 10.002 4.478 10.002 10.002 0 5.523-4.478 10.001-10.002 10.001-5.524 0-10.002-4.478-10.002-10.001C1.998 6.477 6.476 1.999 12 1.999Zm0 1.5a8.502 8.502 0 1 0 0 17.003A8.502 8.502 0 0 0 12 3.5ZM8.462 14.784A4.491 4.491 0 0 0 12 16.502a4.492 4.492 0 0 0 3.535-1.714.75.75 0 1 1 1.177.93A5.991 5.991 0 0 1 12 18.002a5.991 5.991 0 0 1-4.716-2.29.75.75 0 0 1 1.178-.928ZM9 8.75a1.25 1.25 0 1 1 0 2.499A1.25 1.25 0 0 1 9 8.75Zm6 0a1.25 1.25 0 1 1 0 2.499 1.25 1.25 0 0 1 0-2.499Z",
+  "globe-outline": "M12 1.999c5.524 0 10.002 4.478 10.002 10.002 0 5.523-4.478 10.001-10.002 10.001-5.524 0-10.002-4.478-10.002-10.001C1.998 6.477 6.476 1.999 12 1.999ZM14.939 16.5H9.06c.652 2.414 1.786 4.002 2.939 4.002s2.287-1.588 2.939-4.002Zm-7.43 0H4.785a8.532 8.532 0 0 0 4.094 3.411c-.522-.82-.953-1.846-1.27-3.015l-.102-.395Zm11.705 0h-2.722c-.324 1.335-.792 2.5-1.373 3.411a8.528 8.528 0 0 0 3.91-3.127l.185-.283ZM7.094 10H3.735l-.005.017a8.525 8.525 0 0 0-.233 1.984c0 1.056.193 2.067.545 3h3.173a20.847 20.847 0 0 1-.123-5Zm8.303 0H8.603a18.966 18.966 0 0 0 .135 5h6.524a18.974 18.974 0 0 0 .135-5Zm4.868 0h-3.358c.062.647.095 1.317.095 2a20.3 20.3 0 0 1-.218 3h3.173a8.482 8.482 0 0 0 .544-3c0-.689-.082-1.36-.236-2ZM8.88 4.09l-.023.008A8.531 8.531 0 0 0 4.25 8.5h3.048c.314-1.752.86-3.278 1.583-4.41ZM12 3.499l-.116.005C10.62 3.62 9.396 5.622 8.83 8.5h6.342c-.566-2.87-1.783-4.869-3.045-4.995L12 3.5Zm3.12.59.107.175c.669 1.112 1.177 2.572 1.475 4.237h3.048a8.533 8.533 0 0 0-4.339-4.29l-.291-.121Z",
   "link-outline": "M9.25 7a.75.75 0 0 1 .11 1.492l-.11.008H7a3.5 3.5 0 0 0-.206 6.994L7 15.5h2.25a.75.75 0 0 1 .11 1.492L9.25 17H7a5 5 0 0 1-.25-9.994L7 7h2.25ZM17 7a5 5 0 0 1 .25 9.994L17 17h-2.25a.75.75 0 0 1-.11-1.492l.11-.008H17a3.5 3.5 0 0 0 .206-6.994L17 8.5h-2.25a.75.75 0 0 1-.11-1.492L14.75 7H17ZM7 11.25h10a.75.75 0 0 1 .102 1.493L17 12.75H7a.75.75 0 0 1-.102-1.493L7 11.25h10H7Z",
   "more-vertical-outline": "M12 7.75a1.75 1.75 0 1 1 0-3.5 1.75 1.75 0 0 1 0 3.5ZM12 13.75a1.75 1.75 0 1 1 0-3.5 1.75 1.75 0 0 1 0 3.5ZM10.25 18a1.75 1.75 0 1 0 3.5 0 1.75 1.75 0 0 0-3.5 0Z",
   "open-outline": "M6.25 4.5A1.75 1.75 0 0 0 4.5 6.25v11.5c0 .966.783 1.75 1.75 1.75h11.5a1.75 1.75 0 0 0 1.75-1.75v-4a.75.75 0 0 1 1.5 0v4A3.25 3.25 0 0 1 17.75 21H6.25A3.25 3.25 0 0 1 3 17.75V6.25A3.25 3.25 0 0 1 6.25 3h4a.75.75 0 0 1 0 1.5h-4ZM13 3.75a.75.75 0 0 1 .75-.75h6.5a.75.75 0 0 1 .75.75v6.5a.75.75 0 0 1-1.5 0V5.56l-5.22 5.22a.75.75 0 0 1-1.06-1.06l5.22-5.22h-4.69a.75.75 0 0 1-.75-.75Z",
diff --git a/app/javascript/shared/helpers/Validators.js b/app/javascript/shared/helpers/Validators.js
index 3a53af9da..d8cf0b352 100644
--- a/app/javascript/shared/helpers/Validators.js
+++ b/app/javascript/shared/helpers/Validators.js
@@ -1,11 +1,22 @@
 export const isPhoneE164 = value => !!value.match(/^\+[1-9]\d{1,14}$/);
+
 export const isPhoneNumberValid = (value, dialCode) => {
   const number = value.replace(dialCode, '');
   return !!number.match(/^[0-9]{1,14}$/);
 };
+
 export const isPhoneE164OrEmpty = value => isPhoneE164(value) || value === '';
+
+export const isPhoneNumberValidWithDialCode = value => {
+  const number = value.replace(/^\+/, ''); // Remove the '+' sign
+  return !!number.match(/^[1-9]\d{4,}$/); // Validate the phone number with minimum 5 digits
+};
+
+export const startsWithPlus = value => value.startsWith('+');
+
 export const shouldBeUrl = (value = '') =>
   value ? value.startsWith('http') : true;
+
 export const isValidPassword = value => {
   const containsUppercase = /[A-Z]/.test(value);
   const containsLowercase = /[a-z]/.test(value);
@@ -20,7 +31,9 @@ export const isValidPassword = value => {
     containsSpecialCharacter
   );
 };
+
 export const isNumber = value => /^\d+$/.test(value);
+
 export const isDomain = value => {
   if (value !== '') {
     const domainRegex = /^([\p{L}0-9]+(-[\p{L}0-9]+)*\.)+[a-z]{2,}$/gmu;
diff --git a/app/javascript/shared/helpers/specs/ValidatorsHelper.spec.js b/app/javascript/shared/helpers/specs/ValidatorsHelper.spec.js
index 686ec5e4e..6d65cb36e 100644
--- a/app/javascript/shared/helpers/specs/ValidatorsHelper.spec.js
+++ b/app/javascript/shared/helpers/specs/ValidatorsHelper.spec.js
@@ -1,12 +1,56 @@
-import { shouldBeUrl } from '../Validators';
-import { isValidPassword } from '../Validators';
-import { isNumber } from '../Validators';
-import { isDomain } from '../Validators';
+import {
+  shouldBeUrl,
+  isPhoneNumberValidWithDialCode,
+  isPhoneE164OrEmpty,
+  isPhoneE164,
+  startsWithPlus,
+  isValidPassword,
+  isPhoneNumberValid,
+  isNumber,
+  isDomain,
+} from '../Validators';
 
 describe('#shouldBeUrl', () => {
   it('should return correct url', () => {
     expect(shouldBeUrl('http')).toEqual(true);
   });
+  it('should return wrong url', () => {
+    expect(shouldBeUrl('')).toEqual(true);
+    expect(shouldBeUrl('abc')).toEqual(false);
+  });
+});
+
+describe('#isPhoneE164', () => {
+  it('should return correct phone number', () => {
+    expect(isPhoneE164('+1234567890')).toEqual(true);
+  });
+  it('should return wrong phone number', () => {
+    expect(isPhoneE164('1234567890')).toEqual(false);
+    expect(isPhoneE164('12345678A9')).toEqual(false);
+    expect(isPhoneE164('+12345678901234567890')).toEqual(false);
+  });
+});
+
+describe('#isPhoneE164OrEmpty', () => {
+  it('should return correct phone number', () => {
+    expect(isPhoneE164OrEmpty('+1234567890')).toEqual(true);
+    expect(isPhoneE164OrEmpty('')).toEqual(true);
+  });
+  it('should return wrong phone number', () => {
+    expect(isPhoneE164OrEmpty('1234567890')).toEqual(false);
+    expect(isPhoneE164OrEmpty('12345678A9')).toEqual(false);
+    expect(isPhoneE164OrEmpty('+12345678901234567890')).toEqual(false);
+  });
+});
+
+describe('#isPhoneNumberValid', () => {
+  it('should return correct phone number', () => {
+    expect(isPhoneNumberValid('1234567890', '+91')).toEqual(true);
+  });
+  it('should return wrong phone number', () => {
+    expect(isPhoneNumberValid('12345A67890', '+1')).toEqual(false);
+    expect(isPhoneNumberValid('12345A6789120', '+1')).toEqual(false);
+  });
 });
 
 describe('#isValidPassword', () => {
@@ -51,3 +95,23 @@ describe('#isDomain', () => {
     expect(isDomain('https://test.in')).toEqual(false);
   });
 });
+
+describe('#isPhoneNumberValidWithDialCode', () => {
+  it('should return correct phone number', () => {
+    expect(isPhoneNumberValidWithDialCode('+123456789')).toEqual(true);
+    expect(isPhoneNumberValidWithDialCode('+12345')).toEqual(true);
+  });
+  it('should return wrong phone number', () => {
+    expect(isPhoneNumberValidWithDialCode('+123')).toEqual(false);
+    expect(isPhoneNumberValidWithDialCode('+1234')).toEqual(false);
+  });
+});
+
+describe('#startsWithPlus', () => {
+  it('should return correct phone number', () => {
+    expect(startsWithPlus('+123456789')).toEqual(true);
+  });
+  it('should return wrong phone number', () => {
+    expect(startsWithPlus('123456789')).toEqual(false);
+  });
+});
diff --git a/app/javascript/widget/components/Form/PhoneInput.vue b/app/javascript/widget/components/Form/PhoneInput.vue
new file mode 100644
index 000000000..755d64eda
--- /dev/null
+++ b/app/javascript/widget/components/Form/PhoneInput.vue
@@ -0,0 +1,310 @@
+<template>
+  <div class="phone-input--wrap relative mt-2">
+    <div
+      class="phone-input rounded w-full flex items-center justify-start outline-none border border-solid"
+      :class="inputHasError"
+    >
+      <div
+        class="country-emoji--wrap h-full cursor-pointer flex items-center justify-between px-2 py-2"
+        :class="dropdownClass"
+        @click="toggleCountryDropdown"
+      >
+        <h5 v-if="activeCountry.emoji" class="text-xl mb-0">
+          {{ activeCountry.emoji }}
+        </h5>
+        <fluent-icon v-else icon="globe" class="fluent-icon" size="20" />
+        <fluent-icon icon="chevron-down" class="fluent-icon" size="12" />
+      </div>
+      <span
+        v-if="activeDialCode"
+        class="py-2 pr-0 pl-2 text-base"
+        :class="$dm('text-slate-700', 'dark:text-slate-50')"
+      >
+        {{ activeDialCode }}
+      </span>
+      <input
+        :value="phoneNumber"
+        type="phoneInput"
+        class="border-0 w-full py-2 pl-2 pr-3 leading-tight outline-none h-full rounded-r"
+        name="phoneNumber"
+        :placeholder="placeholder"
+        :class="inputLightAndDarkModeColor"
+        @input="onChange"
+        @blur="context.blurHandler"
+      />
+    </div>
+    <div
+      v-if="showDropdown"
+      ref="dropdown"
+      v-on-clickaway="closeDropdown"
+      :class="dropdownBackgroundClass"
+      class="country-dropdown h-48 overflow-y-auto z-10 absolute top-12 px-0 pt-0 pl-1 pr-1 pb-1 rounded shadow-lg"
+    >
+      <div class="sticky top-0" :class="dropdownBackgroundClass">
+        <input
+          ref="searchbar"
+          v-model="searchCountry"
+          type="text"
+          placeholder="Search country"
+          class="dropdown-search h-8 text-sm mb-1 mt-1 w-full rounded py-2 px-3 outline-none border border-solid"
+          :class="[$dm('bg-slate-50', 'dark:bg-slate-600'), inputBorderColor]"
+        />
+      </div>
+      <div
+        v-for="(country, index) in items"
+        ref="dropdownItem"
+        :key="index"
+        class="country-dropdown--item h-8 flex items-center cursor-pointer rounded py-2 px-2"
+        :class="[
+          dropdownItemClass,
+          country.id === activeCountryCode ? activeDropdownItemClass : '',
+          index === selectedIndex ? focusedDropdownItemClass : '',
+        ]"
+        @click="onSelectCountry(country)"
+      >
+        <span v-if="country.emoji" class="mr-2 text-xl">{{
+          country.emoji
+        }}</span>
+        <span class="truncate text-sm leading-5">
+          {{ country.name }}
+        </span>
+        <span class="ml-2 text-xs">{{ country.dial_code }}</span>
+      </div>
+      <div v-if="items.length === 0">
+        <span
+          class="text-sm mt-4 justify-center text-center flex"
+          :class="$dm('text-slate-700', 'dark:text-slate-50')"
+        >
+          {{ this.$t('PRE_CHAT_FORM.FIELDS.PHONE_NUMBER.DROPDOWN_EMPTY') }}
+        </span>
+      </div>
+    </div>
+  </div>
+</template>
+
+<script>
+import { mixin as clickaway } from 'vue-clickaway';
+import countries from 'shared/constants/countries.js';
+import FluentIcon from 'shared/components/FluentIcon/Index.vue';
+import mentionSelectionKeyboardMixin from 'dashboard/components/widgets/mentions/mentionSelectionKeyboardMixin.js';
+import FormulateInputMixin from '@braid/vue-formulate/src/FormulateInputMixin';
+import darkModeMixin from 'widget/mixins/darkModeMixin';
+
+export default {
+  components: {
+    FluentIcon,
+  },
+  mixins: [
+    mentionSelectionKeyboardMixin,
+    FormulateInputMixin,
+    darkModeMixin,
+    clickaway,
+  ],
+  props: {
+    placeholder: {
+      type: String,
+      default: '',
+    },
+    hasErrorInPhoneInput: {
+      type: Boolean,
+      default: false,
+    },
+  },
+  data() {
+    return {
+      selectedIndex: -1,
+      showDropdown: false,
+      searchCountry: '',
+      activeCountryCode: '',
+      activeDialCode: '',
+      phoneNumber: '',
+    };
+  },
+  computed: {
+    countries() {
+      return [
+        {
+          name: this.dropdownFirstItemName,
+          dial_code: '',
+          emoji: '',
+          id: '',
+        },
+        ...countries,
+      ];
+    },
+    dropdownFirstItemName() {
+      return this.activeCountryCode ? 'Clear selection' : 'Select Country';
+    },
+    dropdownClass() {
+      return `${this.$dm('bg-slate-100', 'dark:bg-slate-700')} ${this.$dm(
+        'text-slate-700',
+        'dark:text-slate-50'
+      )}`;
+    },
+    dropdownBackgroundClass() {
+      return `${this.$dm('bg-white', 'dark:bg-slate-700')} ${this.$dm(
+        'text-slate-700',
+        'dark:text-slate-50'
+      )}`;
+    },
+    dropdownItemClass() {
+      return `${this.$dm('text-slate-700', 'dark:text-slate-50')} ${this.$dm(
+        'hover:bg-slate-50',
+        'dark:hover:bg-slate-600'
+      )}`;
+    },
+    activeDropdownItemClass() {
+      return `active ${this.$dm('bg-slate-100', 'dark:bg-slate-800')}`;
+    },
+    focusedDropdownItemClass() {
+      return `focus ${this.$dm('bg-slate-50', 'dark:bg-slate-600')}`;
+    },
+    inputHasError() {
+      return this.hasErrorInPhoneInput
+        ? `border-red-200 hover:border-red-300 focus:border-red-300 ${this.inputLightAndDarkModeColor}`
+        : `hover:border-black-300 focus:border-black-300 ${this.inputLightAndDarkModeColor} ${this.inputBorderColor}`;
+    },
+    inputBorderColor() {
+      return `${this.$dm('border-black-200', 'dark:border-black-500')}`;
+    },
+    inputLightAndDarkModeColor() {
+      return `${this.$dm('bg-white', 'dark:bg-slate-600')} ${this.$dm(
+        'text-slate-700',
+        'dark:text-slate-50'
+      )}`;
+    },
+    items() {
+      return this.countries.filter(country => {
+        const { name, dial_code, id } = country;
+        const search = this.searchCountry.toLowerCase();
+        return (
+          name.toLowerCase().includes(search) ||
+          dial_code.toLowerCase().includes(search) ||
+          id.toLowerCase().includes(search)
+        );
+      });
+    },
+    activeCountry() {
+      return (
+        this.countries.find(country => country.id === this.activeCountryCode) ||
+        ''
+      );
+    },
+  },
+  methods: {
+    setContextValue(code) {
+      // This function is used to set the context value.
+      // The context value is used to set the value of the phone number field in the pre-chat form.
+      this.context.model = `${code}${this.phoneNumber}`;
+    },
+    dynamicallySetCountryCode(value) {
+      // This function is used to set the country code dynamically.
+      // The country and dial code is used to set from the value of the phone number field in the pre-chat form.
+      if (!value) return;
+
+      // check the number first four digit and check weather it is available in the countries array or not.
+      const country = countries.find(code => value.startsWith(code.dial_code));
+      if (country) {
+        // if it is available then set the country code and dial code.
+        this.activeCountryCode = country.id;
+        this.activeDialCode = country.dial_code;
+        // set the phone number without dial code.
+        this.phoneNumber = value.replace(country.dial_code, '');
+      }
+    },
+    onChange(e) {
+      this.phoneNumber = e.target.value;
+      this.dynamicallySetCountryCode(this.phoneNumber);
+      // This function is used to set the context value when the user types in the phone number field.
+      this.setContextValue(this.activeDialCode);
+    },
+    dropdownItem() {
+      // This function is used to get all the items in the dropdown.
+      return Array.from(
+        this.$refs.dropdown.querySelectorAll(
+          'div.country-dropdown div.country-dropdown--item'
+        )
+      );
+    },
+    focusedOrActiveItem(className) {
+      // This function is used to get the focused or active item in the dropdown.
+      return Array.from(
+        this.$refs.dropdown.querySelectorAll(
+          `div.country-dropdown div.country-dropdown--item.${className}`
+        )
+      );
+    },
+    handleKeyboardEvent(e) {
+      if (this.showDropdown) {
+        this.processKeyDownEvent(e);
+        this.scrollToFocusedOrActiveItem(this.focusedOrActiveItem('focus'));
+      }
+    },
+    onSelect() {
+      this.onSelectCountry(this.items[this.selectedIndex]);
+    },
+    scrollToFocusedOrActiveItem(item) {
+      // This function is used to scroll the dropdown to the focused or active item.
+      const focusedOrActiveItem = item;
+      if (focusedOrActiveItem.length > 0) {
+        const dropdown = this.$refs.dropdown;
+        const dropdownHeight = dropdown.clientHeight;
+        const itemTop = focusedOrActiveItem[0].offsetTop;
+        const itemHeight = focusedOrActiveItem[0].offsetHeight;
+        const scrollPosition = itemTop - dropdownHeight / 2 + itemHeight / 2;
+        dropdown.scrollTo({
+          top: scrollPosition,
+          behavior: 'auto',
+        });
+      }
+    },
+    onSelectCountry(country) {
+      this.activeCountryCode = country.id;
+      this.searchCountry = '';
+      this.activeDialCode = country.dial_code ? country.dial_code : '';
+      this.setContextValue(country.dial_code);
+      this.closeDropdown();
+    },
+    toggleCountryDropdown() {
+      this.showDropdown = !this.showDropdown;
+      this.selectedIndex = -1;
+      if (this.showDropdown) {
+        this.$nextTick(() => {
+          this.$refs.searchbar.focus();
+          // This is used to scroll the dropdown to the active item.
+          this.scrollToFocusedOrActiveItem(this.focusedOrActiveItem('active'));
+        });
+      }
+    },
+    closeDropdown() {
+      this.selectedIndex = -1;
+      this.showDropdown = false;
+    },
+  },
+};
+</script>
+<style lang="scss" scoped>
+@import '~widget/assets/scss/variables.scss';
+.phone-input--wrap {
+  .phone-input {
+    height: 2.8rem;
+
+    input:placeholder-shown {
+      text-overflow: ellipsis;
+    }
+  }
+
+  .country-emoji--wrap {
+    border-bottom-left-radius: 0.18rem;
+    border-top-left-radius: 0.18rem;
+    min-width: 3.6rem;
+    width: 3.6rem;
+  }
+
+  .country-dropdown {
+    min-width: 6rem;
+    max-width: 14.8rem;
+    width: 100%;
+  }
+}
+</style>
diff --git a/app/javascript/widget/components/PreChat/Form.vue b/app/javascript/widget/components/PreChat/Form.vue
index 86211f589..12008e09f 100644
--- a/app/javascript/widget/components/PreChat/Form.vue
+++ b/app/javascript/widget/components/PreChat/Form.vue
@@ -22,10 +22,14 @@
       :label-class="context => labelClass(context)"
       :input-class="context => inputClass(context)"
       :validation-messages="{
-        isPhoneE164OrEmpty: $t('PRE_CHAT_FORM.FIELDS.PHONE_NUMBER.VALID_ERROR'),
+        startsWithPlus: $t(
+          'PRE_CHAT_FORM.FIELDS.PHONE_NUMBER.DIAL_CODE_VALID_ERROR'
+        ),
+        isValidPhoneNumber: $t('PRE_CHAT_FORM.FIELDS.PHONE_NUMBER.VALID_ERROR'),
         email: $t('PRE_CHAT_FORM.FIELDS.EMAIL_ADDRESS.VALID_ERROR'),
         required: $t('PRE_CHAT_FORM.REQUIRED'),
       }"
+      :has-error-in-phone-input="hasErrorInPhoneInput"
     />
     <FormulateInput
       v-if="!hasActiveCampaign"
@@ -64,6 +68,7 @@ import { isEmptyObject } from 'widget/helpers/utils';
 import routerMixin from 'widget/mixins/routerMixin';
 import darkModeMixin from 'widget/mixins/darkModeMixin';
 import configMixin from 'widget/mixins/configMixin';
+
 export default {
   components: {
     CustomButton,
@@ -79,6 +84,7 @@ export default {
   data() {
     return {
       locale: this.$root.$i18n.locale,
+      hasErrorInPhoneInput: false,
       message: '',
       formValues: {},
       labels: {
@@ -143,7 +149,10 @@ export default {
         .filter(field => field.enabled)
         .map(field => ({
           ...field,
-          type: this.findFieldType(field.type),
+          type:
+            field.name === 'phoneNumber'
+              ? 'phoneInput'
+              : this.findFieldType(field.type),
         }));
     },
     conversationCustomAttributes() {
@@ -202,6 +211,9 @@ export default {
       if (classification === 'box' && type === 'checkbox') {
         return '';
       }
+      if (type === 'phoneInput') {
+        this.hasErrorInPhoneInput = hasErrors;
+      }
       if (!hasErrors) {
         return `${this.inputStyles} hover:border-black-300 focus:border-black-300 ${this.isInputDarkOrLightMode} ${this.inputBorderColor}`;
       }
@@ -224,12 +236,9 @@ export default {
       return this.formValues[name] || null;
     },
     getValidation({ type, name }) {
-      if (!this.isContactFieldRequired(name)) {
-        return '';
-      }
       const validations = {
         emailAddress: 'email',
-        phoneNumber: 'isPhoneE164OrEmpty',
+        phoneNumber: 'startsWithPlus|isValidPhoneNumber',
         url: 'url',
         date: 'date',
         text: null,
@@ -238,11 +247,17 @@ export default {
         checkbox: false,
       };
       const validationKeys = Object.keys(validations);
-      const validation = 'bail|required';
+      const isRequired = this.isContactFieldRequired(name);
+      const validation = isRequired ? 'bail|required' : 'bail|optional';
+
       if (validationKeys.includes(name) || validationKeys.includes(type)) {
         const validationType = validations[type] || validations[name];
-        return validationType ? `${validation}|${validationType}` : validation;
+        const validationString = validationType
+          ? `${validation}|${validationType}`
+          : validation;
+        return validationString;
       }
+
       return '';
     },
     findFieldType(type) {
diff --git a/app/javascript/widget/i18n/locale/en.json b/app/javascript/widget/i18n/locale/en.json
index de94b33a3..67843ddda 100644
--- a/app/javascript/widget/i18n/locale/en.json
+++ b/app/javascript/widget/i18n/locale/en.json
@@ -66,7 +66,9 @@
         "LABEL": "Phone Number",
         "PLACEHOLDER": "Please enter your phone number",
         "REQUIRED_ERROR": "Phone Number is required",
-        "VALID_ERROR": "Phone number should be of E.164 format eg: +1415555555"
+        "DIAL_CODE_VALID_ERROR": "Please select a country code",
+        "VALID_ERROR": "Please enter a valid phone number",
+        "DROPDOWN_EMPTY": "No results found"
       },
       "MESSAGE": {
         "LABEL": "Message",