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feat: SLA reports view (#9189)

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* feat: SLA report table


* feat: Add SLA popover card

* feat: Update popover position

* feat: Add loader

* Update SLACardLabel.vue

* feat: Update column order

* chore: fix conditions

* Update SLATable.vue

* chore: enable reports in ui

* chore: Revamp report SLA apis

* chore: revert download method

* chore: improve the code

* Update enterprise/app/views/api/v1/accounts/applied_slas/download.csv.erb

Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>

* chore: style fixes

* chore: fix specs

* feat: Add number of conversations

* chore: review comments

* fix: translation

* Update app/javascript/dashboard/i18n/locale/en/report.json

Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>

* Update app/javascript/dashboard/i18n/locale/en/report.json

Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>

* Update app/javascript/dashboard/i18n/locale/en/report.json

Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>

* Update SLAReportItem.vue

* Update report.json

* Update package.json

* chore: review comments

* chore: remove unused translation

* feat: Add TableHeaderCell component

* chore: more review fixes

* Update app/javascript/dashboard/components/widgets/TableHeaderCell.vue

Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>

* Update TableHeaderCell.vue

---------

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
This commit is contained in:
Muhsin Keloth
2024-04-09 05:44:36 +05:30
committed by GitHub
parent 7ae09ce1bf
commit 1038d1500e
24 changed files with 623 additions and 84 deletions
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49
spec/enterprise/controllers/api/v1/accounts/applied_slas_controller_spec.rb
View File

@@ -33,7 +33,7 @@ RSpec.describe 'Applied SLAs API', type: :request do
body = JSON.parse(response.body)
expect(body).to include('total_applied_slas' => 1)
expect(body).to include('number_of_sla_breaches' => 1)
expect(body).to include('number_of_sla_misses' => 1)
expect(body).to include('hit_rate' => '0.0%')
end
@@ -48,7 +48,7 @@ RSpec.describe 'Applied SLAs API', type: :request do
body = JSON.parse(response.body)
expect(body).to include('total_applied_slas' => 1)
expect(body).to include('number_of_sla_breaches' => 0)
expect(body).to include('number_of_sla_misses' => 0)
expect(body).to include('hit_rate' => '100%')
end
@@ -64,7 +64,7 @@ RSpec.describe 'Applied SLAs API', type: :request do
body = JSON.parse(response.body)
expect(body).to include('total_applied_slas' => 3)
expect(body).to include('number_of_sla_breaches' => 1)
expect(body).to include('number_of_sla_misses' => 1)
expect(body).to include('hit_rate' => '66.67%')
end
@@ -80,7 +80,7 @@ RSpec.describe 'Applied SLAs API', type: :request do
body = JSON.parse(response.body)
expect(body).to include('total_applied_slas' => 2)
expect(body).to include('number_of_sla_breaches' => 1)
expect(body).to include('number_of_sla_misses' => 1)
expect(body).to include('hit_rate' => '50.0%')
end
@@ -98,7 +98,7 @@ RSpec.describe 'Applied SLAs API', type: :request do
body = JSON.parse(response.body)
expect(body).to include('total_applied_slas' => 2)
expect(body).to include('number_of_sla_breaches' => 1)
expect(body).to include('number_of_sla_misses' => 1)
expect(body).to include('hit_rate' => '50.0%')
end
end
@@ -128,7 +128,7 @@ RSpec.describe 'Applied SLAs API', type: :request do
csv_data = CSV.parse(response.body)
csv_data.reject! { |row| row.all?(&:nil?) }
expect(csv_data.size).to eq(2)
expect(csv_data.size).to eq(3)
expect(csv_data[1][0].to_i).to eq(conversation1.display_id)
end
end
@@ -145,21 +145,20 @@ RSpec.describe 'Applied SLAs API', type: :request do
context 'when it is an authenticated user' do
it 'returns the applied slas' do
create(:applied_sla, sla_policy: sla_policy1, conversation: conversation1)
create(:applied_sla, sla_policy: sla_policy1, conversation: conversation2)
create(:applied_sla, sla_policy: sla_policy1, conversation: conversation2, sla_status: 'missed')
get "/api/v1/accounts/#{account.id}/applied_slas",
headers: administrator.create_new_auth_token
expect(response).to have_http_status(:success)
body = JSON.parse(response.body)
expect(body.size).to eq(2)
expect(body.first).to include('id')
expect(body.first).to include('sla_policy_id' => sla_policy1.id)
expect(body.first).to include('conversation_id' => conversation1.id)
expect(body['payload'].size).to eq(1)
expect(body['payload'].first).to include('applied_sla')
expect(body['payload'].first['conversation']['id']).to eq(conversation2.id)
expect(body['meta']).to include('count' => 1)
end
it 'filters applied slas based on a date range' do
create(:applied_sla, sla_policy: sla_policy1, conversation: conversation1, created_at: 10.days.ago)
create(:applied_sla, sla_policy: sla_policy1, conversation: conversation2, created_at: 3.days.ago)
create(:applied_sla, sla_policy: sla_policy1, conversation: conversation1, created_at: 10.days.ago, sla_status: 'missed')
create(:applied_sla, sla_policy: sla_policy1, conversation: conversation2, created_at: 3.days.ago, sla_status: 'missed')
get "/api/v1/accounts/#{account.id}/applied_slas",
params: { since: 5.days.ago.to_time.to_i.to_s, until: Time.zone.today.to_time.to_i.to_s },
@@ -167,13 +166,13 @@ RSpec.describe 'Applied SLAs API', type: :request do
expect(response).to have_http_status(:success)
body = JSON.parse(response.body)
expect(body.size).to eq(1)
expect(body['payload'].size).to eq(1)
end
it 'filters applied slas based on a date range and agent ids' do
create(:applied_sla, sla_policy: sla_policy1, conversation: conversation1, created_at: 10.days.ago)
create(:applied_sla, sla_policy: sla_policy1, conversation: conversation3, created_at: 3.days.ago)
create(:applied_sla, sla_policy: sla_policy1, conversation: conversation2, created_at: 3.days.ago)
create(:applied_sla, sla_policy: sla_policy1, conversation: conversation3, created_at: 3.days.ago, sla_status: 'missed')
create(:applied_sla, sla_policy: sla_policy1, conversation: conversation2, created_at: 3.days.ago, sla_status: 'active_with_misses')
get "/api/v1/accounts/#{account.id}/applied_slas",
params: { agent_ids: [agent2.id] },
@@ -181,13 +180,13 @@ RSpec.describe 'Applied SLAs API', type: :request do
expect(response).to have_http_status(:success)
body = JSON.parse(response.body)
expect(body.size).to eq(3)
expect(body['payload'].size).to eq(2)
end
it 'filters applied slas based on sla policy ids' do
create(:applied_sla, sla_policy: sla_policy1, conversation: conversation1)
create(:applied_sla, sla_policy: sla_policy1, conversation: conversation1, sla_status: 'missed')
create(:applied_sla, sla_policy: sla_policy1, conversation: conversation2)
create(:applied_sla, sla_policy: sla_policy2, conversation: conversation2)
create(:applied_sla, sla_policy: sla_policy2, conversation: conversation2, sla_status: 'active_with_misses')
get "/api/v1/accounts/#{account.id}/applied_slas",
params: { sla_policy_id: sla_policy1.id },
@@ -195,15 +194,15 @@ RSpec.describe 'Applied SLAs API', type: :request do
expect(response).to have_http_status(:success)
body = JSON.parse(response.body)
expect(body.size).to eq(2)
expect(body['payload'].size).to eq(1)
end
it 'filters applied slas based on labels' do
conversation2.update_labels('label1')
conversation3.update_labels('label1')
create(:applied_sla, sla_policy: sla_policy1, conversation: conversation1, created_at: 10.days.ago)
create(:applied_sla, sla_policy: sla_policy1, conversation: conversation2, created_at: 3.days.ago)
create(:applied_sla, sla_policy: sla_policy1, conversation: conversation3, created_at: 3.days.ago)
create(:applied_sla, sla_policy: sla_policy1, conversation: conversation1, created_at: 10.days.ago, sla_status: 'active_with_misses')
create(:applied_sla, sla_policy: sla_policy1, conversation: conversation2, created_at: 3.days.ago, sla_status: 'missed')
create(:applied_sla, sla_policy: sla_policy1, conversation: conversation3, created_at: 3.days.ago, sla_status: 'missed')
get "/api/v1/accounts/#{account.id}/applied_slas",
params: { label_list: ['label1'] },
@@ -211,7 +210,7 @@ RSpec.describe 'Applied SLAs API', type: :request do
expect(response).to have_http_status(:success)
body = JSON.parse(response.body)
expect(body.size).to eq(2)
expect(body['payload'].size).to eq(2)
end
end
end