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feat: SLA reports view (#9189)

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* feat: SLA report table


* feat: Add SLA popover card

* feat: Update popover position

* feat: Add loader

* Update SLACardLabel.vue

* feat: Update column order

* chore: fix conditions

* Update SLATable.vue

* chore: enable reports in ui

* chore: Revamp report SLA apis

* chore: revert download method

* chore: improve the code

* Update enterprise/app/views/api/v1/accounts/applied_slas/download.csv.erb

Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>

* chore: style fixes

* chore: fix specs

* feat: Add number of conversations

* chore: review comments

* fix: translation

* Update app/javascript/dashboard/i18n/locale/en/report.json

Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>

* Update app/javascript/dashboard/i18n/locale/en/report.json

Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>

* Update app/javascript/dashboard/i18n/locale/en/report.json

Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>

* Update SLAReportItem.vue

* Update report.json

* Update package.json

* chore: review comments

* chore: remove unused translation

* feat: Add TableHeaderCell component

* chore: more review fixes

* Update app/javascript/dashboard/components/widgets/TableHeaderCell.vue

Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>

* Update TableHeaderCell.vue

---------

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
This commit is contained in:
Muhsin Keloth
2024-04-09 05:44:36 +05:30
committed by GitHub
parent 7ae09ce1bf
commit 1038d1500e
24 changed files with 623 additions and 84 deletions
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6
enterprise/app/views/api/v1/accounts/applied_slas/download.csv.erb
View File

@@ -10,8 +10,8 @@
] %>
<%= CSV.generate_line headers %>
<% @breached_slas.each do |sla| %>
<% breached_events = sla.sla_events.map(&:event_type).join(', ') %>
<% @missed_applied_slas.each do |sla| %>
<% missed_events = sla.sla_events.map(&:event_type).join(', ') %>
<% conversation = sla.conversation %>
<%= CSV.generate_line([
conversation.display_id,
@@ -21,6 +21,6 @@
conversation.inbox&.name,
conversation.cached_label_list,
app_account_conversation_url(account_id: conversation.account_id, id: conversation.display_id),
breached_events
missed_events
]) %>
<% end %>

32
enterprise/app/views/api/v1/accounts/applied_slas/index.json.jbuilder
View File

@@ -1,14 +1,22 @@
json.array! @applied_slas do |applied_sla|
json.id applied_sla.id
json.sla_policy_id applied_sla.sla_policy_id
json.conversation_id applied_sla.conversation_id
json.sla_status applied_sla.sla_status
json.created_at applied_sla.created_at
json.updated_at applied_sla.updated_at
json.conversation do
json.partial! 'api/v1/models/conversation', conversation: applied_sla.conversation
end
json.sla_events applied_sla.sla_events do |sla_event|
json.partial! 'api/v1/models/sla_event', formats: [:json], sla_event: sla_event
json.payload do
json.array! @applied_slas do |applied_sla|
json.applied_sla applied_sla.push_event_data
json.conversation do
conversation = applied_sla.conversation
json.id conversation.id
json.contact do
json.name conversation.contact.name if conversation.contact
end
json.labels conversation.cached_label_list
json.assignee conversation.assignee.push_event_data if conversation.assignee
end
json.sla_events applied_sla.sla_events do |sla_event|
json.partial! 'api/v1/models/sla_event', formats: [:json], sla_event: sla_event
end
end
end
json.meta do
json.count @count
json.current_page @current_page
end

2
enterprise/app/views/api/v1/accounts/applied_slas/metrics.json.jbuilder
View File

@@ -1,3 +1,3 @@
json.total_applied_slas @total_applied_slas
json.number_of_sla_breaches @number_of_sla_breaches
json.number_of_sla_misses @number_of_sla_misses
json.hit_rate @hit_rate