LeadMagnet/leadchat
1
0
Fork 0
Code Issues Pull Requests Actions 3 Packages Projects Releases Wiki Activity

feat: SLA reports view (#9189)

Browse Source 
* feat: SLA report table


* feat: Add SLA popover card

* feat: Update popover position

* feat: Add loader

* Update SLACardLabel.vue

* feat: Update column order

* chore: fix conditions

* Update SLATable.vue

* chore: enable reports in ui

* chore: Revamp report SLA apis

* chore: revert download method

* chore: improve the code

* Update enterprise/app/views/api/v1/accounts/applied_slas/download.csv.erb

Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>

* chore: style fixes

* chore: fix specs

* feat: Add number of conversations

* chore: review comments

* fix: translation

* Update app/javascript/dashboard/i18n/locale/en/report.json

Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>

* Update app/javascript/dashboard/i18n/locale/en/report.json

Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>

* Update app/javascript/dashboard/i18n/locale/en/report.json

Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>

* Update SLAReportItem.vue

* Update report.json

* Update package.json

* chore: review comments

* chore: remove unused translation

* feat: Add TableHeaderCell component

* chore: more review fixes

* Update app/javascript/dashboard/components/widgets/TableHeaderCell.vue

Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>

* Update TableHeaderCell.vue

---------

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
This commit is contained in:
Muhsin Keloth
2024-04-09 05:44:36 +05:30
committed by GitHub
parent 7ae09ce1bf
commit 1038d1500e
24 changed files with 623 additions and 84 deletions
Download Patch File Download Diff File Expand all files Collapse all files

46
enterprise/app/controllers/api/v1/accounts/applied_slas_controller.rb
View File

@@ -6,22 +6,23 @@ class Api::V1::Accounts::AppliedSlasController < Api::V1::Accounts::EnterpriseAc
before_action :set_applied_slas, only: [:index, :metrics, :download]
before_action :set_current_page, only: [:index]
before_action :paginate_slas, only: [:index]
before_action :check_admin_authorization?
sort_on :created_at, type: :datetime
def index; end
def index
@count = number_of_sla_misses
@applied_slas = @missed_applied_slas.page(@current_page).per(RESULTS_PER_PAGE)
end
def metrics
@total_applied_slas = total_applied_slas
@number_of_sla_breaches = number_of_sla_breaches
@number_of_sla_misses = number_of_sla_misses
@hit_rate = hit_rate
end
def download
@breached_slas = breached_slas
@missed_applied_slas = missed_applied_slas
response.headers['Content-Type'] = 'text/csv'
response.headers['Content-Disposition'] = 'attachment; filename=breached_conversation.csv'
render layout: false, formats: [:csv]
@@ -29,41 +30,38 @@ class Api::V1::Accounts::AppliedSlasController < Api::V1::Accounts::EnterpriseAc
private
def breached_slas
@applied_slas.includes(:sla_policy).joins(:conversation)
.where.not(conversations: { status: :resolved })
.where(applied_slas: { sla_status: :missed })
end
def total_applied_slas
@total_applied_slas ||= @applied_slas.count
end
def number_of_sla_breaches
@number_of_sla_breaches ||= @applied_slas.missed.count
def number_of_sla_misses
@number_of_sla_misses ||= missed_applied_slas.count
end
def hit_rate
number_of_sla_breaches.zero? ? '100%' : "#{hit_rate_percentage}%"
number_of_sla_misses.zero? ? '100%' : "#{hit_rate_percentage}%"
end
def hit_rate_percentage
((total_applied_slas - number_of_sla_breaches) / total_applied_slas.to_f * 100).round(2)
((total_applied_slas - number_of_sla_misses) / total_applied_slas.to_f * 100).round(2)
end
def set_applied_slas
initial_query = Current.account.applied_slas.includes(:conversation)
@applied_slas = initial_query
.filter_by_date_range(range)
.filter_by_inbox_id(params[:inbox_id])
.filter_by_team_id(params[:team_id])
.filter_by_sla_policy_id(params[:sla_policy_id])
.filter_by_label_list(params[:label_list])
.filter_by_assigned_agent_id(params[:assigned_agent_id])
@applied_slas = apply_filters(initial_query)
end
def paginate_slas
@applied_slas = @applied_slas.page(@current_page).per(RESULTS_PER_PAGE)
def apply_filters(query)
query.filter_by_date_range(range)
.filter_by_inbox_id(params[:inbox_id])
.filter_by_team_id(params[:team_id])
.filter_by_sla_policy_id(params[:sla_policy_id])
.filter_by_label_list(params[:label_list])
.filter_by_assigned_agent_id(params[:assigned_agent_id])
end
def missed_applied_slas
@missed_applied_slas ||= @applied_slas.missed
end
def set_current_page