feat: SLA reports view (#9189)

* feat: SLA report table


* feat: Add SLA popover card

* feat: Update popover position

* feat: Add loader

* Update SLACardLabel.vue

* feat: Update column order

* chore: fix conditions

* Update SLATable.vue

* chore: enable reports in ui

* chore: Revamp report SLA apis

* chore: revert download method

* chore: improve the code

* Update enterprise/app/views/api/v1/accounts/applied_slas/download.csv.erb

Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>

* chore: style fixes

* chore: fix specs

* feat: Add number of conversations

* chore: review comments

* fix: translation

* Update app/javascript/dashboard/i18n/locale/en/report.json

Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>

* Update app/javascript/dashboard/i18n/locale/en/report.json

Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>

* Update app/javascript/dashboard/i18n/locale/en/report.json

Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>

* Update SLAReportItem.vue

* Update report.json

* Update package.json

* chore: review comments

* chore: remove unused translation

* feat: Add TableHeaderCell component

* chore: more review fixes

* Update app/javascript/dashboard/components/widgets/TableHeaderCell.vue

Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>

* Update TableHeaderCell.vue

---------

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>

enterprise/app/controllers/api/v1/accounts/applied_slas_controller.rb

@@ -6,22 +6,23 @@ class Api::V1::Accounts::AppliedSlasController < Api::V1::Accounts::EnterpriseAc
 
   before_action :set_applied_slas, only: [:index, :metrics, :download]
   before_action :set_current_page, only: [:index]
-  before_action :paginate_slas, only: [:index]
   before_action :check_admin_authorization?
 
   sort_on :created_at, type: :datetime
 
-  def index; end
+  def index
+    @count = number_of_sla_misses
+    @applied_slas = @missed_applied_slas.page(@current_page).per(RESULTS_PER_PAGE)
+  end
 
   def metrics
     @total_applied_slas = total_applied_slas
-    @number_of_sla_breaches = number_of_sla_breaches
+    @number_of_sla_misses = number_of_sla_misses
     @hit_rate = hit_rate
   end
 
   def download
-    @breached_slas = breached_slas
-
+    @missed_applied_slas = missed_applied_slas
     response.headers['Content-Type'] = 'text/csv'
     response.headers['Content-Disposition'] = 'attachment; filename=breached_conversation.csv'
     render layout: false, formats: [:csv]
@@ -29,41 +30,38 @@ class Api::V1::Accounts::AppliedSlasController < Api::V1::Accounts::EnterpriseAc
 
   private
 
-  def breached_slas
-    @applied_slas.includes(:sla_policy).joins(:conversation)
-                 .where.not(conversations: { status: :resolved })
-                 .where(applied_slas: { sla_status: :missed })
-  end
-
   def total_applied_slas
     @total_applied_slas ||= @applied_slas.count
   end
 
-  def number_of_sla_breaches
-    @number_of_sla_breaches ||= @applied_slas.missed.count
+  def number_of_sla_misses
+    @number_of_sla_misses ||= missed_applied_slas.count
   end
 
   def hit_rate
-    number_of_sla_breaches.zero? ? '100%' : "#{hit_rate_percentage}%"
+    number_of_sla_misses.zero? ? '100%' : "#{hit_rate_percentage}%"
   end
 
   def hit_rate_percentage
-    ((total_applied_slas - number_of_sla_breaches) / total_applied_slas.to_f * 100).round(2)
+    ((total_applied_slas - number_of_sla_misses) / total_applied_slas.to_f * 100).round(2)
   end
 
   def set_applied_slas
     initial_query = Current.account.applied_slas.includes(:conversation)
-    @applied_slas = initial_query
-                    .filter_by_date_range(range)
-                    .filter_by_inbox_id(params[:inbox_id])
-                    .filter_by_team_id(params[:team_id])
-                    .filter_by_sla_policy_id(params[:sla_policy_id])
-                    .filter_by_label_list(params[:label_list])
-                    .filter_by_assigned_agent_id(params[:assigned_agent_id])
+    @applied_slas = apply_filters(initial_query)
   end
 
-  def paginate_slas
-    @applied_slas = @applied_slas.page(@current_page).per(RESULTS_PER_PAGE)
+  def apply_filters(query)
+    query.filter_by_date_range(range)
+         .filter_by_inbox_id(params[:inbox_id])
+         .filter_by_team_id(params[:team_id])
+         .filter_by_sla_policy_id(params[:sla_policy_id])
+         .filter_by_label_list(params[:label_list])
+         .filter_by_assigned_agent_id(params[:assigned_agent_id])
+  end
+
+  def missed_applied_slas
+    @missed_applied_slas ||= @applied_slas.missed
   end
 
   def set_current_page

enterprise/app/models/applied_sla.rb

@@ -39,7 +39,7 @@ class AppliedSla < ApplicationRecord
                                           joins(:conversation).where(conversations: { assigned_agent_id: assigned_agent_id })
                                         end
                                       }
-  scope :missed, -> { where(sla_status: :missed) }
+  scope :missed, -> { where(sla_status: %i[missed active_with_misses]) }
 
   after_update_commit :push_conversation_event
 

enterprise/app/views/api/v1/accounts/applied_slas/download.csv.erb

@@ -10,8 +10,8 @@
 ] %>
 <%= CSV.generate_line headers %>
 
-<% @breached_slas.each do |sla| %>
-  <% breached_events = sla.sla_events.map(&:event_type).join(', ') %>
+<% @missed_applied_slas.each do |sla| %>
+  <% missed_events = sla.sla_events.map(&:event_type).join(', ') %>
   <% conversation = sla.conversation %>
   <%= CSV.generate_line([
     conversation.display_id,
@@ -21,6 +21,6 @@
     conversation.inbox&.name,
     conversation.cached_label_list,
     app_account_conversation_url(account_id: conversation.account_id, id: conversation.display_id),
-    breached_events
+    missed_events
   ]) %>
 <% end %>

enterprise/app/views/api/v1/accounts/applied_slas/index.json.jbuilder

@@ -1,14 +1,22 @@
-json.array! @applied_slas do |applied_sla|
-  json.id applied_sla.id
-  json.sla_policy_id applied_sla.sla_policy_id
-  json.conversation_id applied_sla.conversation_id
-  json.sla_status applied_sla.sla_status
-  json.created_at applied_sla.created_at
-  json.updated_at applied_sla.updated_at
-  json.conversation do
-    json.partial! 'api/v1/models/conversation', conversation: applied_sla.conversation
-  end
-  json.sla_events applied_sla.sla_events do |sla_event|
-    json.partial! 'api/v1/models/sla_event', formats: [:json], sla_event: sla_event
+json.payload do
+  json.array! @applied_slas do |applied_sla|
+    json.applied_sla applied_sla.push_event_data
+    json.conversation do
+      conversation = applied_sla.conversation
+      json.id conversation.id
+      json.contact do
+        json.name conversation.contact.name if conversation.contact
+      end
+      json.labels conversation.cached_label_list
+      json.assignee conversation.assignee.push_event_data if conversation.assignee
+    end
+    json.sla_events applied_sla.sla_events do |sla_event|
+      json.partial! 'api/v1/models/sla_event', formats: [:json], sla_event: sla_event
+    end
   end
 end
+
+json.meta do
+  json.count @count
+  json.current_page @current_page
+end

enterprise/app/views/api/v1/accounts/applied_slas/metrics.json.jbuilder

@@ -1,3 +1,3 @@
 json.total_applied_slas @total_applied_slas
-json.number_of_sla_breaches @number_of_sla_breaches
+json.number_of_sla_misses @number_of_sla_misses
 json.hit_rate @hit_rate