From 0d3b59fd9cb05fb19efd5222e22d01bad095d310 Mon Sep 17 00:00:00 2001
From: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Date: Fri, 6 Feb 2026 18:22:30 +0530
Subject: [PATCH] feat: Refactor reports filters (#13443)

---
 .../components/ui/DatePicker/DatePicker.vue   | 302 ++++++--
 .../DatePicker/components/CalendarAction.vue  |   8 +-
 .../components/CalendarDateRange.vue          |  29 +-
 .../DatePicker/components/CalendarFooter.vue  |   1 -
 .../DatePicker/components/CalendarMonth.vue   |   2 +-
 .../ui/DatePicker/components/CalendarYear.vue |   2 +-
 .../components/DatePickerButton.vue           |  89 ++-
 .../ui/DatePicker/helpers/DatePickerHelper.js |  73 +-
 .../components/ui/Dropdown/DropdownSearch.vue |   4 +-
 .../dashboard/i18n/locale/en/datePicker.json  |   5 +
 .../dashboard/i18n/locale/en/report.json      |  27 +-
 .../dashboard/settings/reports/BotReports.vue |  12 +-
 .../settings/reports/CsatResponses.vue        |   3 +
 .../dashboard/settings/reports/Index.vue      |  12 +-
 .../settings/reports/ReportContainer.vue      |   2 +-
 .../reports/components/Csat/CsatFilters.vue   |  65 +-
 .../reports/components/FilterSelector.vue     | 228 ------
 .../reports/components/Filters/Agents.vue     |  47 --
 .../components/Filters/DateGroupBy.vue        |  66 --
 .../reports/components/Filters/DateRange.vue  |  51 --
 .../reports/components/Filters/Inboxes.vue    |  42 --
 .../reports/components/Filters/Labels.vue     |  66 --
 .../reports/components/Filters/Ratings.vue    |  40 -
 .../reports/components/Filters/Teams.vue      |  42 --
 .../Filters/v3/ActiveFilterChip.vue           |  10 +-
 .../components/OverviewReportFilters.vue      | 102 +++
 .../reports/components/ReportFilters.vue      | 689 +++++++++---------
 .../reports/components/SLA/SLAFilter.vue      | 324 ++++----
 .../components/SLA/SLAReportFilters.vue       | 147 ++--
 .../reports/components/SummaryReports.vue     |   4 +-
 .../reports/components/WootReports.vue        | 115 +--
 .../specs/Filters/FiltersAgents.spec.js       |  57 --
 .../specs/Filters/FiltersDateGroupBy.spec.js  |  47 --
 .../specs/Filters/FiltersDateRange.spec.js    |  41 --
 .../specs/Filters/FiltersInboxes.spec.js      |  65 --
 .../specs/Filters/FiltersLabels.spec.js       |  67 --
 .../specs/Filters/FiltersRatings.spec.js      |  43 --
 .../specs/Filters/FiltersTeams.spec.js        |  65 --
 .../reports/helpers/reportFilterHelper.js     |  69 ++
 .../helpers/reportFilterHelper.spec.js        | 350 +++++++++
 .../dashboard/store/modules/labels.js         |   2 +-
 41 files changed, 1678 insertions(+), 1737 deletions(-)
 delete mode 100644 app/javascript/dashboard/routes/dashboard/settings/reports/components/FilterSelector.vue
 delete mode 100644 app/javascript/dashboard/routes/dashboard/settings/reports/components/Filters/Agents.vue
 delete mode 100644 app/javascript/dashboard/routes/dashboard/settings/reports/components/Filters/DateGroupBy.vue
 delete mode 100644 app/javascript/dashboard/routes/dashboard/settings/reports/components/Filters/DateRange.vue
 delete mode 100644 app/javascript/dashboard/routes/dashboard/settings/reports/components/Filters/Inboxes.vue
 delete mode 100644 app/javascript/dashboard/routes/dashboard/settings/reports/components/Filters/Labels.vue
 delete mode 100644 app/javascript/dashboard/routes/dashboard/settings/reports/components/Filters/Ratings.vue
 delete mode 100644 app/javascript/dashboard/routes/dashboard/settings/reports/components/Filters/Teams.vue
 create mode 100644 app/javascript/dashboard/routes/dashboard/settings/reports/components/OverviewReportFilters.vue
 delete mode 100644 app/javascript/dashboard/routes/dashboard/settings/reports/components/specs/Filters/FiltersAgents.spec.js
 delete mode 100644 app/javascript/dashboard/routes/dashboard/settings/reports/components/specs/Filters/FiltersDateGroupBy.spec.js
 delete mode 100644 app/javascript/dashboard/routes/dashboard/settings/reports/components/specs/Filters/FiltersDateRange.spec.js
 delete mode 100644 app/javascript/dashboard/routes/dashboard/settings/reports/components/specs/Filters/FiltersInboxes.spec.js
 delete mode 100644 app/javascript/dashboard/routes/dashboard/settings/reports/components/specs/Filters/FiltersLabels.spec.js
 delete mode 100644 app/javascript/dashboard/routes/dashboard/settings/reports/components/specs/Filters/FiltersRatings.spec.js
 delete mode 100644 app/javascript/dashboard/routes/dashboard/settings/reports/components/specs/Filters/FiltersTeams.spec.js
 create mode 100644 app/javascript/dashboard/routes/dashboard/settings/reports/helpers/reportFilterHelper.js
 create mode 100644 app/javascript/dashboard/routes/dashboard/settings/reports/helpers/reportFilterHelper.spec.js

diff --git a/app/javascript/dashboard/components/ui/DatePicker/DatePicker.vue b/app/javascript/dashboard/components/ui/DatePicker/DatePicker.vue
index 886bc30a0..58a31fba8 100644
--- a/app/javascript/dashboard/components/ui/DatePicker/DatePicker.vue
+++ b/app/javascript/dashboard/components/ui/DatePicker/DatePicker.vue
@@ -1,11 +1,14 @@
 <script setup>
-import { ref, watch } from 'vue';
+import { ref, computed, watch } from 'vue';
+import { useI18n } from 'vue-i18n';
 import {
   getActiveDateRange,
   moveCalendarDate,
   DATE_RANGE_TYPES,
   CALENDAR_TYPES,
   CALENDAR_PERIODS,
+  isNavigableRange,
+  getRangeAtOffset,
 } from './helpers/DatePickerHelper';
 import {
   isValid,
@@ -13,14 +16,14 @@ import {
   subDays,
   startOfDay,
   endOfDay,
-  isBefore,
   subMonths,
   addMonths,
   isSameMonth,
   differenceInCalendarMonths,
+  differenceInCalendarWeeks,
   setMonth,
   setYear,
-  isAfter,
+  getWeek,
 } from 'date-fns';
 import { useAlert } from 'dashboard/composables';
 import DatePickerButton from './components/DatePickerButton.vue';
@@ -32,98 +35,187 @@ import CalendarWeek from './components/CalendarWeek.vue';
 import CalendarFooter from './components/CalendarFooter.vue';
 
 const emit = defineEmits(['dateRangeChanged']);
-const { LAST_7_DAYS, LAST_30_DAYS, CUSTOM_RANGE } = DATE_RANGE_TYPES;
+const { t } = useI18n();
+
+const dateRange = defineModel('dateRange', {
+  type: Array,
+  default: undefined,
+});
+
+const rangeType = defineModel('rangeType', {
+  type: String,
+  default: undefined,
+});
+const { LAST_7_DAYS, CUSTOM_RANGE } = DATE_RANGE_TYPES;
 const { START_CALENDAR, END_CALENDAR } = CALENDAR_TYPES;
 const { WEEK, MONTH, YEAR } = CALENDAR_PERIODS;
 
 const showDatePicker = ref(false);
 const calendarViews = ref({ start: WEEK, end: WEEK });
 const currentDate = ref(new Date());
-const selectedStartDate = ref(startOfDay(subDays(currentDate.value, 6))); // LAST_7_DAYS
-const selectedEndDate = ref(endOfDay(currentDate.value));
-// Setting the start and end calendar
-const startCurrentDate = ref(startOfDay(selectedStartDate.value));
+
+// Use dates from v-model if provided, otherwise default to last 7 days
+const selectedStartDate = ref(
+  dateRange.value?.[0]
+    ? startOfDay(dateRange.value[0])
+    : startOfDay(subDays(currentDate.value, 6)) // LAST_7_DAYS
+);
+const selectedEndDate = ref(
+  dateRange.value?.[1]
+    ? endOfDay(dateRange.value[1])
+    : endOfDay(currentDate.value)
+);
+// Calendar month positioning (left and right calendars)
+// These control which months are displayed in the dual calendar view
+const startCurrentDate = ref(startOfMonth(selectedStartDate.value));
 const endCurrentDate = ref(
   isSameMonth(selectedStartDate.value, selectedEndDate.value)
-    ? startOfMonth(addMonths(selectedEndDate.value, 1)) // Moves to the start of the next month if dates are in the same month (Mounted case LAST_7_DAYS)
-    : startOfMonth(selectedEndDate.value) // Always shows the month of the end date starting from the first (Mounted case LAST_7_DAYS)
+    ? startOfMonth(addMonths(selectedEndDate.value, 1)) // Same month: show next month on right (e.g., Jan 25-31 shows Jan + Feb)
+    : startOfMonth(selectedEndDate.value) // Different months: show end month on right (e.g., Dec 5 - Jan 3 shows Dec + Jan)
 );
 const selectingEndDate = ref(false);
-const selectedRange = ref(LAST_7_DAYS);
+const selectedRange = ref(rangeType.value || LAST_7_DAYS);
 const hoveredEndDate = ref(null);
+const monthOffset = ref(0);
+
+const showMonthNavigation = computed(() =>
+  isNavigableRange(selectedRange.value)
+);
+const canNavigateNext = computed(() => {
+  if (!isNavigableRange(selectedRange.value)) return false;
+  // Compare selected start to the current period's start to determine if we're in the past
+  const currentRange = getActiveDateRange(
+    selectedRange.value,
+    currentDate.value
+  );
+  return selectedStartDate.value < currentRange.start;
+});
+
+const navigationLabel = computed(() => {
+  const range = selectedRange.value;
+  if (range === DATE_RANGE_TYPES.MONTH_TO_DATE) {
+    return new Intl.DateTimeFormat(navigator.language, {
+      month: 'long',
+    }).format(selectedStartDate.value);
+  }
+  if (range === DATE_RANGE_TYPES.THIS_WEEK) {
+    const currentWeekRange = getActiveDateRange(range, currentDate.value);
+    const isCurrentWeek =
+      selectedStartDate.value.getTime() === currentWeekRange.start.getTime();
+    if (isCurrentWeek) return null;
+    const weekNumber = getWeek(selectedStartDate.value, { weekStartsOn: 1 });
+    return t('DATE_PICKER.WEEK_NUMBER', { weekNumber });
+  }
+  return null;
+});
 
 const manualStartDate = ref(selectedStartDate.value);
 const manualEndDate = ref(selectedEndDate.value);
 
-// Watcher will set the start and end dates based on the selected range
-watch(selectedRange, newRange => {
-  if (newRange !== CUSTOM_RANGE) {
-    // If selecting a range other than last 7 days or last 30 days, set the start and end dates to the selected start and end dates
-    // If selecting last 7 days or last 30 days is, set the start date to the selected start date
-    // and the end date to one month ahead of the start date if the start date and end date are in the same month
-    // Otherwise set the end date to the selected end date
-    const isLastSevenOrThirtyDays =
-      newRange === LAST_7_DAYS || newRange === LAST_30_DAYS;
-    startCurrentDate.value = selectedStartDate.value;
-    endCurrentDate.value =
-      isLastSevenOrThirtyDays &&
-      isSameMonth(selectedStartDate.value, selectedEndDate.value)
-        ? startOfMonth(addMonths(selectedStartDate.value, 1))
-        : selectedEndDate.value;
-    selectingEndDate.value = false;
-  } else if (!selectingEndDate.value) {
-    // If selecting a custom range and not selecting an end date, set the start date to the selected start date
-    startCurrentDate.value = startOfDay(currentDate.value);
-  }
-});
-
-// Watcher will set the input values based on the selected start and end dates
+// Watcher 1: Sync v-model props from parent component
+// Handles: URL params, parent component updates, rangeType changes
 watch(
-  [selectedStartDate, selectedEndDate],
-  ([newStart, newEnd]) => {
-    if (isValid(newStart)) {
-      manualStartDate.value = newStart;
-    } else {
-      manualStartDate.value = selectedStartDate.value;
+  [rangeType, dateRange],
+  ([newRangeType, newDateRange]) => {
+    if (newRangeType && newRangeType !== selectedRange.value) {
+      selectedRange.value = newRangeType;
+      monthOffset.value = 0;
+
+      // If rangeType changes without dateRange, recompute dates from the range
+      if (!newDateRange && newRangeType !== CUSTOM_RANGE) {
+        const activeDates = getActiveDateRange(newRangeType, currentDate.value);
+        if (activeDates) {
+          selectedStartDate.value = startOfDay(activeDates.start);
+          selectedEndDate.value = endOfDay(activeDates.end);
+        }
+      }
     }
 
-    if (isValid(newEnd)) {
-      manualEndDate.value = newEnd;
-    } else {
-      manualEndDate.value = selectedEndDate.value;
+    // When parent provides new dateRange (e.g., from URL params)
+    // Skip if navigating with arrows — offset controls dates in that case
+    if (newDateRange?.[0] && newDateRange?.[1] && monthOffset.value === 0) {
+      selectedStartDate.value = startOfDay(newDateRange[0]);
+      selectedEndDate.value = endOfDay(newDateRange[1]);
+
+      // Update calendar to show the months of the new date range
+      startCurrentDate.value = startOfMonth(newDateRange[0]);
+      endCurrentDate.value = isSameMonth(newDateRange[0], newDateRange[1])
+        ? startOfMonth(addMonths(newDateRange[1], 1))
+        : startOfMonth(newDateRange[1]);
+
+      // Recalculate offset so arrow navigation is relative to restored range
+      // TODO: When offset resolves to 0 (current period), the end date may be
+      // stale if the URL was saved on a previous day. "This month" / "This week"
+      // should show up-to-today dates for the current period. For now, the stale
+      // end date is shown until the user clicks an arrow or re-selects the range.
+      if (isNavigableRange(selectedRange.value)) {
+        const current = getActiveDateRange(
+          selectedRange.value,
+          currentDate.value
+        );
+        if (selectedRange.value === DATE_RANGE_TYPES.THIS_WEEK) {
+          monthOffset.value = differenceInCalendarWeeks(
+            newDateRange[0],
+            current.start,
+            { weekStartsOn: 1 }
+          );
+        } else {
+          monthOffset.value = differenceInCalendarMonths(
+            newDateRange[0],
+            current.start
+          );
+        }
+      }
     }
   },
   { immediate: true }
 );
 
-// Watcher to ensure dates are always in logical order
-// This watch is will ensure that the start date is always before the end date
+// Watcher 2: Keep manual input fields in sync with selected dates
+// Updates the input field values when dates change programmatically
 watch(
-  [startCurrentDate, endCurrentDate],
-  ([newStart, newEnd], [oldStart, oldEnd]) => {
-    const monthDifference = differenceInCalendarMonths(newEnd, newStart);
-
-    if (newStart !== oldStart) {
-      if (isAfter(newStart, newEnd) || monthDifference === 0) {
-        // Adjust the end date forward if the start date is adjusted and is after the end date or in the same month
-        endCurrentDate.value = addMonths(newStart, 1);
-      }
-    }
-    if (newEnd !== oldEnd) {
-      if (isBefore(newEnd, newStart) || monthDifference === 0) {
-        // Adjust the start date backward if the end date is adjusted and is before the start date or in the same month
-        startCurrentDate.value = subMonths(newEnd, 1);
-      }
-    }
+  [selectedStartDate, selectedEndDate],
+  ([newStart, newEnd]) => {
+    manualStartDate.value = isValid(newStart)
+      ? newStart
+      : selectedStartDate.value;
+    manualEndDate.value = isValid(newEnd) ? newEnd : selectedEndDate.value;
   },
-  { immediate: true, deep: true }
+  { immediate: true }
 );
 
 const setDateRange = range => {
   selectedRange.value = range.value;
+  monthOffset.value = 0;
   const { start, end } = getActiveDateRange(range.value, currentDate.value);
   selectedStartDate.value = start;
   selectedEndDate.value = end;
+
+  // Position calendar to show the months of the selected range
+  startCurrentDate.value = startOfMonth(start);
+  endCurrentDate.value = isSameMonth(start, end)
+    ? startOfMonth(addMonths(start, 1))
+    : startOfMonth(end);
+};
+
+const navigateMonth = direction => {
+  monthOffset.value += direction === 'prev' ? -1 : 1;
+  if (monthOffset.value > 0) monthOffset.value = 0;
+
+  const { start, end } = getRangeAtOffset(
+    selectedRange.value,
+    monthOffset.value,
+    currentDate.value
+  );
+  selectedStartDate.value = start;
+  selectedEndDate.value = end;
+
+  startCurrentDate.value = startOfMonth(start);
+  endCurrentDate.value = isSameMonth(start, end)
+    ? startOfMonth(addMonths(start, 1))
+    : startOfMonth(end);
+
+  emit('dateRangeChanged', [start, end, selectedRange.value]);
 };
 
 const moveCalendar = (calendar, direction, period = MONTH) => {
@@ -134,12 +226,27 @@ const moveCalendar = (calendar, direction, period = MONTH) => {
     direction,
     period
   );
-  startCurrentDate.value = start;
-  endCurrentDate.value = end;
+
+  // Prevent calendar months from overlapping
+  const monthDiff = differenceInCalendarMonths(end, start);
+  if (monthDiff === 0) {
+    // If they would be the same month, adjust the other calendar
+    if (calendar === START_CALENDAR) {
+      endCurrentDate.value = addMonths(start, 1);
+      startCurrentDate.value = start;
+    } else {
+      startCurrentDate.value = subMonths(end, 1);
+      endCurrentDate.value = end;
+    }
+  } else {
+    startCurrentDate.value = start;
+    endCurrentDate.value = end;
+  }
 };
 
 const selectDate = day => {
   selectedRange.value = CUSTOM_RANGE;
+  monthOffset.value = 0;
   if (!selectingEndDate.value || day < selectedStartDate.value) {
     selectedStartDate.value = day;
     selectedEndDate.value = null;
@@ -175,10 +282,10 @@ const openCalendar = (index, calendarType, period = MONTH) => {
 const updateManualInput = (newDate, calendarType) => {
   if (calendarType === START_CALENDAR) {
     selectedStartDate.value = newDate;
-    startCurrentDate.value = newDate;
+    startCurrentDate.value = startOfMonth(newDate);
   } else {
     selectedEndDate.value = newDate;
-    endCurrentDate.value = newDate;
+    endCurrentDate.value = startOfMonth(newDate);
   }
   selectingEndDate.value = false;
 };
@@ -188,13 +295,22 @@ const handleManualInputError = message => {
 };
 
 const resetDatePicker = () => {
-  startCurrentDate.value = startOfDay(currentDate.value); // Resets to today at start of the day
-  endCurrentDate.value = addMonths(startOfDay(currentDate.value), 1); // Resets to one month ahead
-  selectedStartDate.value = startOfDay(subDays(currentDate.value, 6));
-  selectedEndDate.value = endOfDay(currentDate.value);
+  // Calculate Last 7 days from today
+  const startDate = startOfDay(subDays(currentDate.value, 6));
+  const endDate = endOfDay(currentDate.value);
+
+  selectedStartDate.value = startDate;
+  selectedEndDate.value = endDate;
+
+  // Position calendar to show the months of Last 7 days
+  // Example: If today is Feb 5, Last 7 days = Jan 30 - Feb 5, so show Jan + Feb
+  startCurrentDate.value = startOfMonth(startDate);
+  endCurrentDate.value = isSameMonth(startDate, endDate)
+    ? startOfMonth(addMonths(startDate, 1))
+    : startOfMonth(endDate);
   selectingEndDate.value = false;
   selectedRange.value = LAST_7_DAYS;
-  // Reset view modes if they are being used to toggle between different calendar views
+  monthOffset.value = 0;
   calendarViews.value = { start: WEEK, end: WEEK };
 };
 
@@ -203,26 +319,58 @@ const emitDateRange = () => {
     useAlert('Please select a valid time range');
   } else {
     showDatePicker.value = false;
-    emit('dateRangeChanged', [selectedStartDate.value, selectedEndDate.value]);
+    emit('dateRangeChanged', [
+      selectedStartDate.value,
+      selectedEndDate.value,
+      selectedRange.value,
+    ]);
   }
 };
 
+// Called when picker opens - positions calendar to show selected date range
+// Fixes issue where calendar showed wrong months when loaded from URL params
+const initializeCalendarMonths = () => {
+  if (selectedStartDate.value && selectedEndDate.value) {
+    startCurrentDate.value = startOfMonth(selectedStartDate.value);
+    endCurrentDate.value = isSameMonth(
+      selectedStartDate.value,
+      selectedEndDate.value
+    )
+      ? startOfMonth(addMonths(selectedEndDate.value, 1))
+      : startOfMonth(selectedEndDate.value);
+  }
+};
+
+const toggleDatePicker = () => {
+  showDatePicker.value = !showDatePicker.value;
+  if (showDatePicker.value) initializeCalendarMonths();
+};
+
 const closeDatePicker = () => {
-  showDatePicker.value = false;
+  if (isValid(selectedStartDate.value) && isValid(selectedEndDate.value)) {
+    emitDateRange();
+  } else {
+    showDatePicker.value = false;
+  }
 };
 </script>
 
 <template>
-  <div v-on-clickaway="closeDatePicker" class="relative font-inter">
+  <div class="relative flex-shrink-0 font-inter">
     <DatePickerButton
       :selected-start-date="selectedStartDate"
       :selected-end-date="selectedEndDate"
       :selected-range="selectedRange"
-      @open="showDatePicker = !showDatePicker"
+      :show-month-navigation="showMonthNavigation"
+      :can-navigate-next="canNavigateNext"
+      :navigation-label="navigationLabel"
+      @open="toggleDatePicker"
+      @navigate-month="navigateMonth"
     />
     <div
       v-if="showDatePicker"
-      class="flex absolute top-9 ltr:left-0 rtl:right-0 z-30 shadow-md select-none w-[880px] h-[490px] rounded-2xl bg-n-alpha-3 backdrop-blur-[100px] border-0 outline outline-1 outline-n-container"
+      v-on-clickaway="closeDatePicker"
+      class="flex absolute top-9 ltr:left-0 rtl:right-0 z-30 shadow-md select-none w-[880px] rounded-2xl bg-n-alpha-3 backdrop-blur-[100px] border-0 outline outline-1 outline-n-container"
     >
       <CalendarDateRange
         :selected-range="selectedRange"
diff --git a/app/javascript/dashboard/components/ui/DatePicker/components/CalendarAction.vue b/app/javascript/dashboard/components/ui/DatePicker/components/CalendarAction.vue
index fbf294da3..c05150fc2 100644
--- a/app/javascript/dashboard/components/ui/DatePicker/components/CalendarAction.vue
+++ b/app/javascript/dashboard/components/ui/DatePicker/components/CalendarAction.vue
@@ -46,13 +46,13 @@ const onClickSetView = (type, mode) => {
       xs
       icon="i-lucide-chevron-left"
       class="rtl:rotate-180"
-      @click="onClickPrev(calendarType)"
+      @click.stop="onClickPrev(calendarType)"
     />
     <div class="flex items-center gap-1">
       <button
         v-if="firstButtonLabel"
         class="p-0 text-sm font-medium text-center text-n-slate-12 hover:text-n-brand"
-        @click="onClickSetView(calendarType, viewMode)"
+        @click.stop="onClickSetView(calendarType, viewMode)"
       >
         {{ firstButtonLabel }}
       </button>
@@ -60,7 +60,7 @@ const onClickSetView = (type, mode) => {
         v-if="buttonLabel"
         class="p-0 text-sm font-medium text-center text-n-slate-12"
         :class="{ 'hover:text-n-brand': viewMode }"
-        @click="onClickSetView(calendarType, YEAR)"
+        @click.stop="onClickSetView(calendarType, YEAR)"
       >
         {{ buttonLabel }}
       </button>
@@ -71,7 +71,7 @@ const onClickSetView = (type, mode) => {
       xs
       icon="i-lucide-chevron-right"
       class="rtl:rotate-180"
-      @click="onClickNext(calendarType)"
+      @click.stop="onClickNext(calendarType)"
     />
   </div>
 </template>
diff --git a/app/javascript/dashboard/components/ui/DatePicker/components/CalendarDateRange.vue b/app/javascript/dashboard/components/ui/DatePicker/components/CalendarDateRange.vue
index 1aea65cfa..3b1e0d1e2 100644
--- a/app/javascript/dashboard/components/ui/DatePicker/components/CalendarDateRange.vue
+++ b/app/javascript/dashboard/components/ui/DatePicker/components/CalendarDateRange.vue
@@ -18,24 +18,25 @@ const setDateRange = range => {
 <template>
   <div class="w-[200px] flex flex-col items-start">
     <h4
-      class="w-full px-5 py-4 text-sm font-medium capitalize text-start text-n-slate-12"
+      class="w-full px-5 py-4 text-xs font-bold capitalize text-start text-n-slate-10"
     >
       {{ $t('DATE_PICKER.DATE_RANGE_OPTIONS.TITLE') }}
     </h4>
     <div class="flex flex-col items-start w-full">
-      <button
-        v-for="range in dateRanges"
-        :key="range.label"
-        class="w-full px-5 py-3 text-sm font-medium truncate border-none rounded-none text-start hover:bg-n-alpha-2 dark:hover:bg-n-solid-3"
-        :class="
-          range.value === selectedRange
-            ? 'text-n-slate-12 bg-n-alpha-1 dark:bg-n-solid-active'
-            : 'text-n-slate-12'
-        "
-        @click="setDateRange(range)"
-      >
-        {{ $t(range.label) }}
-      </button>
+      <template v-for="range in dateRanges" :key="range.label">
+        <div v-if="range.separator" class="w-full border-t border-n-strong" />
+        <button
+          class="w-full px-5 py-3 text-sm font-medium truncate border-none rounded-none text-start hover:bg-n-alpha-2 dark:hover:bg-n-solid-3"
+          :class="
+            range.value === selectedRange
+              ? 'text-n-slate-12 bg-n-alpha-1 dark:bg-n-solid-active'
+              : 'text-n-slate-12'
+          "
+          @click="setDateRange(range)"
+        >
+          {{ $t(range.label) }}
+        </button>
+      </template>
     </div>
   </div>
 </template>
diff --git a/app/javascript/dashboard/components/ui/DatePicker/components/CalendarFooter.vue b/app/javascript/dashboard/components/ui/DatePicker/components/CalendarFooter.vue
index 830f17ead..5aa45342f 100644
--- a/app/javascript/dashboard/components/ui/DatePicker/components/CalendarFooter.vue
+++ b/app/javascript/dashboard/components/ui/DatePicker/components/CalendarFooter.vue
@@ -23,7 +23,6 @@ const onClickApply = () => {
     />
     <NextButton
       sm
-      ghost
       :label="$t('DATE_PICKER.APPLY_BUTTON')"
       @click="onClickApply"
     />
diff --git a/app/javascript/dashboard/components/ui/DatePicker/components/CalendarMonth.vue b/app/javascript/dashboard/components/ui/DatePicker/components/CalendarMonth.vue
index c3ddb5bfd..500cefbdc 100644
--- a/app/javascript/dashboard/components/ui/DatePicker/components/CalendarMonth.vue
+++ b/app/javascript/dashboard/components/ui/DatePicker/components/CalendarMonth.vue
@@ -78,7 +78,7 @@ const selectMonth = index => {
           'hover:bg-n-alpha-2 dark:hover:bg-n-solid-3':
             index !== activeMonthIndex,
         }"
-        @click="selectMonth(index)"
+        @click.stop="selectMonth(index)"
       >
         {{ month }}
       </button>
diff --git a/app/javascript/dashboard/components/ui/DatePicker/components/CalendarYear.vue b/app/javascript/dashboard/components/ui/DatePicker/components/CalendarYear.vue
index 13a786e27..c90a2ab45 100644
--- a/app/javascript/dashboard/components/ui/DatePicker/components/CalendarYear.vue
+++ b/app/javascript/dashboard/components/ui/DatePicker/components/CalendarYear.vue
@@ -77,7 +77,7 @@ const selectYear = year => {
           'bg-n-brand text-white hover:bg-n-blue-10': year === activeYear,
           'hover:bg-n-alpha-2 dark:hover:bg-n-solid-3': year !== activeYear,
         }"
-        @click="selectYear(year)"
+        @click.stop="selectYear(year)"
       >
         {{ year }}
       </button>
diff --git a/app/javascript/dashboard/components/ui/DatePicker/components/DatePickerButton.vue b/app/javascript/dashboard/components/ui/DatePicker/components/DatePickerButton.vue
index 950a9f020..5885fb47b 100644
--- a/app/javascript/dashboard/components/ui/DatePicker/components/DatePickerButton.vue
+++ b/app/javascript/dashboard/components/ui/DatePicker/components/DatePickerButton.vue
@@ -2,6 +2,8 @@
 import { computed } from 'vue';
 import { dateRanges } from '../helpers/DatePickerHelper';
 import { format, isSameYear, isValid } from 'date-fns';
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+import NextButton from 'dashboard/components-next/button/Button.vue';
 
 const props = defineProps({
   selectedStartDate: Date,
@@ -10,9 +12,21 @@ const props = defineProps({
     type: String,
     default: '',
   },
+  showMonthNavigation: {
+    type: Boolean,
+    default: false,
+  },
+  canNavigateNext: {
+    type: Boolean,
+    default: false,
+  },
+  navigationLabel: {
+    type: String,
+    default: null,
+  },
 });
 
-const emit = defineEmits(['open']);
+const emit = defineEmits(['open', 'navigateMonth']);
 
 const formatDateRange = computed(() => {
   const startDate = props.selectedStartDate;
@@ -22,19 +36,15 @@ const formatDateRange = computed(() => {
     return 'Select a date range';
   }
 
-  const formatString = isSameYear(startDate, endDate)
-    ? 'MMM d' // Same year: "Apr 1"
-    : 'MMM d yyyy'; // Different years: "Apr 1 2025"
+  const crossesYears = !isSameYear(startDate, endDate);
 
-  if (isSameYear(startDate, new Date()) && isSameYear(endDate, new Date())) {
-    // Both dates are in the current year
-    return `${format(startDate, 'MMM d')} - ${format(endDate, 'MMM d')}`;
+  // Always show years when crossing year boundaries
+  if (crossesYears) {
+    return `${format(startDate, 'MMM d, yyyy')} - ${format(endDate, 'MMM d, yyyy')}`;
   }
-  // At least one date is not in the current year
-  return `${format(startDate, formatString)} - ${format(
-    endDate,
-    formatString
-  )}`;
+
+  // For same year, always show the year for clarity
+  return `${format(startDate, 'MMM d')} - ${format(endDate, 'MMM d, yyyy')}`;
 });
 
 const activeDateRange = computed(
@@ -47,17 +57,46 @@ const openDatePicker = () => {
 </script>
 
 <template>
-  <button
-    class="inline-flex relative items-center rounded-lg gap-2 py-1.5 px-3 h-8 bg-n-alpha-2 hover:bg-n-alpha-1 active:bg-n-alpha-1"
-    @click="openDatePicker"
-  >
-    <fluent-icon class="text-n-slate-12" icon="calendar" size="16" />
-    <span class="text-sm font-medium text-n-slate-12">
-      {{ $t(activeDateRange) }}
-    </span>
-    <span class="text-sm font-medium text-n-slate-11">
-      {{ formatDateRange }}
-    </span>
-    <fluent-icon class="text-n-slate-12" icon="chevron-down" size="14" />
-  </button>
+  <div class="inline-flex items-center gap-1">
+    <button
+      class="inline-flex relative items-center rounded-lg gap-2 py-1.5 px-3 h-8 bg-n-alpha-2 hover:bg-n-alpha-1 active:bg-n-alpha-1 flex-shrink-0"
+      @click="openDatePicker"
+    >
+      <Icon
+        icon="i-lucide-calendar-range"
+        class="text-n-slate-11 size-3.5 flex-shrink-0"
+      />
+      <span class="text-sm font-medium text-n-slate-12 truncate">
+        {{ navigationLabel || $t(activeDateRange) }}
+      </span>
+      <span class="text-sm font-medium text-n-slate-11 truncate">
+        {{ formatDateRange }}
+      </span>
+      <Icon
+        icon="i-lucide-chevron-down"
+        class="text-n-slate-12 size-4 flex-shrink-0"
+      />
+    </button>
+    <NextButton
+      v-if="showMonthNavigation"
+      v-tooltip.top="$t('DATE_PICKER.PREVIOUS_PERIOD')"
+      slate
+      faded
+      sm
+      icon="i-lucide-chevron-left"
+      class="rtl:rotate-180"
+      @click="emit('navigateMonth', 'prev')"
+    />
+    <NextButton
+      v-if="showMonthNavigation"
+      v-tooltip.top="$t('DATE_PICKER.NEXT_PERIOD')"
+      slate
+      faded
+      sm
+      icon="i-lucide-chevron-right"
+      class="rtl:rotate-180"
+      :disabled="!canNavigateNext"
+      @click="emit('navigateMonth', 'next')"
+    />
+  </div>
 </template>
diff --git a/app/javascript/dashboard/components/ui/DatePicker/helpers/DatePickerHelper.js b/app/javascript/dashboard/components/ui/DatePicker/helpers/DatePickerHelper.js
index 85e41603f..e0e9276ee 100644
--- a/app/javascript/dashboard/components/ui/DatePicker/helpers/DatePickerHelper.js
+++ b/app/javascript/dashboard/components/ui/DatePicker/helpers/DatePickerHelper.js
@@ -10,6 +10,8 @@ import {
   isSameMonth,
   format,
   startOfWeek,
+  endOfWeek,
+  addWeeks,
   addDays,
   eachDayOfInterval,
   endOfMonth,
@@ -34,13 +36,27 @@ export const dateRanges = [
   {
     label: 'DATE_PICKER.DATE_RANGE_OPTIONS.LAST_3_MONTHS',
     value: 'last3months',
+    separator: true,
   },
   {
     label: 'DATE_PICKER.DATE_RANGE_OPTIONS.LAST_6_MONTHS',
     value: 'last6months',
   },
   { label: 'DATE_PICKER.DATE_RANGE_OPTIONS.LAST_YEAR', value: 'lastYear' },
-  { label: 'DATE_PICKER.DATE_RANGE_OPTIONS.CUSTOM_RANGE', value: 'custom' },
+  {
+    label: 'DATE_PICKER.DATE_RANGE_OPTIONS.THIS_WEEK',
+    value: 'thisWeek',
+    separator: true,
+  },
+  {
+    label: 'DATE_PICKER.DATE_RANGE_OPTIONS.MONTH_TO_DATE',
+    value: 'monthToDate',
+  },
+  {
+    label: 'DATE_PICKER.DATE_RANGE_OPTIONS.CUSTOM_RANGE',
+    value: 'custom',
+    separator: true,
+  },
 ];
 
 export const DATE_RANGE_TYPES = {
@@ -49,6 +65,8 @@ export const DATE_RANGE_TYPES = {
   LAST_3_MONTHS: 'last3months',
   LAST_6_MONTHS: 'last6months',
   LAST_YEAR: 'lastYear',
+  THIS_WEEK: 'thisWeek',
+  MONTH_TO_DATE: 'monthToDate',
   CUSTOM_RANGE: 'custom',
 };
 
@@ -210,6 +228,14 @@ export const getActiveDateRange = (range, currentDate) => {
       start: startOfDay(subMonths(currentDate, 12)),
       end: endOfDay(currentDate),
     }),
+    thisWeek: () => ({
+      start: startOfDay(startOfWeek(currentDate, { weekStartsOn: 1 })),
+      end: endOfDay(currentDate),
+    }),
+    monthToDate: () => ({
+      start: startOfDay(startOfMonth(currentDate)),
+      end: endOfDay(currentDate),
+    }),
     custom: () => ({ start: currentDate, end: currentDate }),
   };
 
@@ -217,3 +243,48 @@ export const getActiveDateRange = (range, currentDate) => {
     ranges[range] || (() => ({ start: currentDate, end: currentDate }))
   )();
 };
+
+export const isNavigableRange = rangeType =>
+  rangeType === DATE_RANGE_TYPES.MONTH_TO_DATE ||
+  rangeType === DATE_RANGE_TYPES.THIS_WEEK;
+
+const WEEK_START = 1; // Monday
+
+const getWeekRangeAtOffset = (offset, currentDate) => {
+  if (offset === 0) {
+    return {
+      start: startOfDay(startOfWeek(currentDate, { weekStartsOn: WEEK_START })),
+      end: endOfDay(currentDate),
+    };
+  }
+  const targetWeek = addWeeks(currentDate, offset);
+  return {
+    start: startOfDay(startOfWeek(targetWeek, { weekStartsOn: WEEK_START })),
+    end: endOfDay(endOfWeek(targetWeek, { weekStartsOn: WEEK_START })),
+  };
+};
+
+const getMonthRangeAtOffset = (offset, currentDate) => {
+  if (offset === 0) {
+    return {
+      start: startOfDay(startOfMonth(currentDate)),
+      end: endOfDay(currentDate),
+    };
+  }
+  const targetMonth = addMonths(currentDate, offset);
+  return {
+    start: startOfDay(startOfMonth(targetMonth)),
+    end: endOfDay(endOfMonth(targetMonth)),
+  };
+};
+
+export const getRangeAtOffset = (
+  rangeType,
+  offset,
+  currentDate = new Date()
+) => {
+  if (rangeType === DATE_RANGE_TYPES.THIS_WEEK) {
+    return getWeekRangeAtOffset(offset, currentDate);
+  }
+  return getMonthRangeAtOffset(offset, currentDate);
+};
diff --git a/app/javascript/dashboard/components/ui/Dropdown/DropdownSearch.vue b/app/javascript/dashboard/components/ui/Dropdown/DropdownSearch.vue
index 7e5bf569e..6be49b99e 100644
--- a/app/javascript/dashboard/components/ui/Dropdown/DropdownSearch.vue
+++ b/app/javascript/dashboard/components/ui/Dropdown/DropdownSearch.vue
@@ -34,8 +34,8 @@ const value = defineModel({
       <input
         v-model="value"
         :placeholder="inputPlaceholder"
-        type="text"
-        class="w-full mb-0 text-sm !outline-0 bg-transparent text-n-slate-12 placeholder:text-n-slate-10 reset-base"
+        type="search"
+        class="w-full mb-0 text-sm !outline-0 !outline-none bg-transparent text-n-slate-12 placeholder:text-n-slate-10 reset-base"
       />
     </div>
     <!-- Clear filter button -->
diff --git a/app/javascript/dashboard/i18n/locale/en/datePicker.json b/app/javascript/dashboard/i18n/locale/en/datePicker.json
index c7ef06880..95d304cc6 100644
--- a/app/javascript/dashboard/i18n/locale/en/datePicker.json
+++ b/app/javascript/dashboard/i18n/locale/en/datePicker.json
@@ -1,5 +1,8 @@
 {
   "DATE_PICKER": {
+    "PREVIOUS_PERIOD": "Previous period",
+    "NEXT_PERIOD": "Next period",
+    "WEEK_NUMBER": "Week #{weekNumber}",
     "APPLY_BUTTON": "Apply",
     "CLEAR_BUTTON": "Clear",
     "DATE_RANGE_INPUT": {
@@ -13,6 +16,8 @@
       "LAST_3_MONTHS": "Last 3 months",
       "LAST_6_MONTHS": "Last 6 months",
       "LAST_YEAR": "Last year",
+      "THIS_WEEK": "This week",
+      "MONTH_TO_DATE": "This month",
       "CUSTOM_RANGE": "Custom date range"
     }
   }
diff --git a/app/javascript/dashboard/i18n/locale/en/report.json b/app/javascript/dashboard/i18n/locale/en/report.json
index 504caff0f..2ffa0ef11 100644
--- a/app/javascript/dashboard/i18n/locale/en/report.json
+++ b/app/javascript/dashboard/i18n/locale/en/report.json
@@ -128,11 +128,16 @@
   },
   "AGENT_REPORTS": {
     "HEADER": "Agents Overview",
-    "DESCRIPTION": "Easily track agent performance with key metrics such as conversations, response times, resolution times, and resolved cases. Click an agent’s name to learn more.",
+    "DESCRIPTION": "Easily track agent performance with key metrics such as conversations, response times, resolution times, and resolved cases. Click an agent's name to learn more.",
     "LOADING_CHART": "Loading chart data...",
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_AGENT_REPORTS": "Download agent reports",
     "FILTER_DROPDOWN_LABEL": "Select Agent",
+    "FILTERS": {
+      "INPUT_PLACEHOLDER": {
+        "AGENTS": "Search agents"
+      }
+    },
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "Conversations",
@@ -201,6 +206,11 @@
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
     "FILTER_DROPDOWN_LABEL": "Select Label",
+    "FILTERS": {
+      "INPUT_PLACEHOLDER": {
+        "LABELS": "Search labels"
+      }
+    },
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "Conversations",
@@ -271,6 +281,11 @@
     "FILTER_DROPDOWN_LABEL": "Select Inbox",
     "ALL_INBOXES": "All Inboxes",
     "SEARCH_INBOX": "Search Inbox",
+    "FILTERS": {
+      "INPUT_PLACEHOLDER": {
+        "INBOXES": "Search inboxes"
+      }
+    },
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "Conversations",
@@ -334,11 +349,19 @@
   },
   "TEAM_REPORTS": {
     "HEADER": "Team Overview",
-    "DESCRIPTION": "Get a snapshot of your team’s performance with essential metrics, including conversations, response times, resolution times, and resolved cases. Click a team name for more details.",
+    "DESCRIPTION": "Get a snapshot of your team's performance with essential metrics, including conversations, response times, resolution times, and resolved cases. Click a team name for more details.",
     "LOADING_CHART": "Loading chart data...",
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_TEAM_REPORTS": "Download team reports",
     "FILTER_DROPDOWN_LABEL": "Select Team",
+    "FILTERS": {
+      "ADD_FILTER": "Add filter",
+      "CLEAR_ALL": "Clear all",
+      "NO_FILTER": "No filters available",
+      "INPUT_PLACEHOLDER": {
+        "TEAMS": "Search teams"
+      }
+    },
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "Conversations",
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/BotReports.vue b/app/javascript/dashboard/routes/dashboard/settings/reports/BotReports.vue
index 11800a029..03b7290d6 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/BotReports.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/BotReports.vue
@@ -1,7 +1,7 @@
 <script>
 import { useAlert, useTrack } from 'dashboard/composables';
 import BotMetrics from './components/BotMetrics.vue';
-import ReportFilterSelector from './components/FilterSelector.vue';
+import ReportFilters from './components/ReportFilters.vue';
 import { GROUP_BY_FILTER } from './constants';
 import ReportContainer from './ReportContainer.vue';
 import { REPORTS_EVENTS } from '../../../../helper/AnalyticsHelper/events';
@@ -12,7 +12,7 @@ export default {
   components: {
     BotMetrics,
     ReportHeader,
-    ReportFilterSelector,
+    ReportFilters,
     ReportContainer,
   },
   data() {
@@ -88,10 +88,10 @@ export default {
 <template>
   <ReportHeader :header-title="$t('BOT_REPORTS.HEADER')" />
   <div class="flex flex-col gap-4">
-    <ReportFilterSelector
-      :show-agents-filter="false"
-      show-group-by-filter
-      :show-business-hours-switch="false"
+    <ReportFilters
+      :show-entity-filter="false"
+      show-group-by
+      :show-business-hours="false"
       @filter-change="onFilterChange"
     />
 
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/CsatResponses.vue b/app/javascript/dashboard/routes/dashboard/settings/reports/CsatResponses.vue
index 1b74f053c..61c15b004 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/CsatResponses.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/CsatResponses.vue
@@ -52,6 +52,9 @@ export default {
       );
     },
   },
+  mounted() {
+    this.$store.dispatch('agents/get');
+  },
   methods: {
     getAllData() {
       try {
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/Index.vue b/app/javascript/dashboard/routes/dashboard/settings/reports/Index.vue
index bf45fe7b4..9794d97e4 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/Index.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/Index.vue
@@ -1,7 +1,7 @@
 <script>
 import V4Button from 'dashboard/components-next/button/Button.vue';
 import { useAlert, useTrack } from 'dashboard/composables';
-import ReportFilterSelector from './components/FilterSelector.vue';
+import ReportFilters from './components/ReportFilters.vue';
 import { GROUP_BY_FILTER } from './constants';
 import { REPORTS_EVENTS } from '../../../../helper/AnalyticsHelper/events';
 import { generateFileName } from 'dashboard/helper/downloadHelper';
@@ -22,7 +22,7 @@ export default {
   name: 'ConversationReports',
   components: {
     ReportHeader,
-    ReportFilterSelector,
+    ReportFilters,
     ReportContainer,
     V4Button,
   },
@@ -115,10 +115,10 @@ export default {
       @click="downloadConversationReports"
     />
   </ReportHeader>
-  <div class="flex flex-col gap-3">
-    <ReportFilterSelector
-      :show-agents-filter="false"
-      show-group-by-filter
+  <div class="flex flex-col">
+    <ReportFilters
+      :show-entity-filter="false"
+      show-group-by
       @filter-change="onFilterChange"
     />
     <ReportContainer :group-by="groupBy" />
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/ReportContainer.vue b/app/javascript/dashboard/routes/dashboard/settings/reports/ReportContainer.vue
index 3a459e771..c44ab58e5 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/ReportContainer.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/ReportContainer.vue
@@ -145,7 +145,7 @@ export default {
 
 <template>
   <div
-    class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-2 px-6 py-5 shadow outline-1 outline outline-n-container rounded-xl bg-n-solid-2"
+    class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-2 px-6 py-5 shadow outline-1 outline outline-n-container rounded-xl bg-n-solid-2 mt-4"
   >
     <div
       v-for="metric in metrics"
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/components/Csat/CsatFilters.vue b/app/javascript/dashboard/routes/dashboard/settings/reports/components/Csat/CsatFilters.vue
index 66d601ca4..55fab7d51 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/components/Csat/CsatFilters.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/components/Csat/CsatFilters.vue
@@ -2,6 +2,8 @@
 import { ref, computed, onMounted } from 'vue';
 import { useI18n } from 'vue-i18n';
 import { useStore } from 'vuex';
+import { useRoute, useRouter } from 'vue-router';
+import { subDays, fromUnixTime } from 'date-fns';
 import { getUnixStartOfDay, getUnixEndOfDay } from 'helpers/DateHelper';
 import {
   buildFilterList,
@@ -13,6 +15,12 @@ import FilterButton from 'dashboard/components/ui/Dropdown/DropdownButton.vue';
 import ActiveFilterChip from '../Filters/v3/ActiveFilterChip.vue';
 import AddFilterChip from '../Filters/v3/AddFilterChip.vue';
 import WootDatePicker from 'dashboard/components/ui/DatePicker/DatePicker.vue';
+import {
+  parseReportURLParams,
+  parseFilterURLParams,
+  generateCompleteURLParams,
+} from '../../helpers/reportFilterHelper';
+import { DATE_RANGE_TYPES } from 'dashboard/components/ui/DatePicker/helpers/DatePickerHelper';
 
 const props = defineProps({
   showTeamFilter: {
@@ -25,16 +33,29 @@ const emit = defineEmits(['filterChange']);
 
 const { t } = useI18n();
 const store = useStore();
+const route = useRoute();
+const router = useRouter();
+
+// Initialize from URL params immediately
+const urlParams = parseReportURLParams(route.query);
+const urlFilters = parseFilterURLParams(route.query);
+
+const initialDateRange =
+  urlParams.from && urlParams.to
+    ? [fromUnixTime(urlParams.from), fromUnixTime(urlParams.to)]
+    : [subDays(new Date(), 6), new Date()];
 
 const showDropdownMenu = ref(false);
 const showSubDropdownMenu = ref(false);
 const activeFilterType = ref('');
-const customDateRange = ref([new Date(), new Date()]);
+const customDateRange = ref(initialDateRange);
+const selectedDateRange = ref(urlParams.range || DATE_RANGE_TYPES.LAST_7_DAYS);
+
 const appliedFilters = ref({
-  user_ids: null,
-  inbox_id: null,
-  team_id: null,
-  rating: null,
+  user_ids: urlFilters.agent_id,
+  inbox_id: urlFilters.inbox_id,
+  team_id: urlFilters.team_id,
+  rating: urlFilters.rating,
 });
 
 const agents = computed(() => store.getters['agents/getAgents']);
@@ -111,13 +132,17 @@ const activeFilters = computed(() => {
   const activeKeys = Object.keys(appliedFilters.value).filter(
     key => appliedFilters.value[key]
   );
+
   return activeKeys.map(key => {
     const filterType = getFilterType(key, 'keyToType');
     const items = getFilterSource(filterType);
     const item = getActiveFilter(items, filterType, appliedFilters.value[key]);
+    const displayName =
+      item?.name || item?.title || `ID: ${appliedFilters.value[key]}`;
+
     return {
-      id: item?.id,
-      name: item?.name || '',
+      id: item?.id || appliedFilters.value[key],
+      name: displayName,
       type: filterType,
       options: getFilterOptions(filterType),
     };
@@ -130,7 +155,23 @@ const hasActiveFilters = computed(() =>
 
 const isAllFilterSelected = computed(() => !filterListMenuItems.value.length);
 
+const updateURLParams = () => {
+  const params = generateCompleteURLParams({
+    from: from.value,
+    to: to.value,
+    range: selectedDateRange.value,
+    filters: {
+      agent_id: appliedFilters.value.user_ids,
+      inbox_id: appliedFilters.value.inbox_id,
+      team_id: appliedFilters.value.team_id,
+      rating: appliedFilters.value.rating,
+    },
+  });
+  router.replace({ query: params });
+};
+
 const emitChange = () => {
+  updateURLParams();
   emit('filterChange', {
     from: from.value,
     to: to.value,
@@ -200,7 +241,9 @@ const openActiveFilterDropdown = filterType => {
 };
 
 const onDateRangeChange = value => {
-  customDateRange.value = value;
+  const [startDate, endDate, rangeType] = value;
+  customDateRange.value = [startDate, endDate];
+  selectedDateRange.value = rangeType || DATE_RANGE_TYPES.CUSTOM_RANGE;
   emitChange();
 };
 
@@ -211,7 +254,11 @@ onMounted(() => {
 
 <template>
   <div class="flex flex-col flex-wrap w-full gap-3 md:flex-row">
-    <WootDatePicker @date-range-changed="onDateRangeChange" />
+    <WootDatePicker
+      v-model:date-range="customDateRange"
+      v-model:range-type="selectedDateRange"
+      @date-range-changed="onDateRangeChange"
+    />
 
     <div
       class="flex flex-col flex-wrap items-start gap-2 md:items-center md:flex-nowrap md:flex-row"
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/components/FilterSelector.vue b/app/javascript/dashboard/routes/dashboard/settings/reports/components/FilterSelector.vue
deleted file mode 100644
index 7454c46d4..000000000
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/components/FilterSelector.vue
+++ /dev/null
@@ -1,228 +0,0 @@
-<script>
-import WootDateRangePicker from 'dashboard/components/ui/DateRangePicker.vue';
-import ReportsFiltersDateRange from './Filters/DateRange.vue';
-import ReportsFiltersDateGroupBy from './Filters/DateGroupBy.vue';
-import ReportsFiltersAgents from './Filters/Agents.vue';
-import ReportsFiltersLabels from './Filters/Labels.vue';
-import ReportsFiltersInboxes from './Filters/Inboxes.vue';
-import ReportsFiltersTeams from './Filters/Teams.vue';
-import ReportsFiltersRatings from './Filters/Ratings.vue';
-import subDays from 'date-fns/subDays';
-import { DATE_RANGE_OPTIONS } from '../constants';
-import { getUnixStartOfDay, getUnixEndOfDay } from 'helpers/DateHelper';
-import ToggleSwitch from 'dashboard/components-next/switch/Switch.vue';
-
-export default {
-  components: {
-    WootDateRangePicker,
-    ReportsFiltersDateRange,
-    ReportsFiltersDateGroupBy,
-    ReportsFiltersAgents,
-    ReportsFiltersLabels,
-    ReportsFiltersInboxes,
-    ReportsFiltersTeams,
-    ReportsFiltersRatings,
-    ToggleSwitch,
-  },
-  props: {
-    showGroupByFilter: {
-      type: Boolean,
-      default: false,
-    },
-    showAgentsFilter: {
-      type: Boolean,
-      default: false,
-    },
-    showLabelsFilter: {
-      type: Boolean,
-      default: false,
-    },
-    showInboxFilter: {
-      type: Boolean,
-      default: false,
-    },
-    showRatingFilter: {
-      type: Boolean,
-      default: false,
-    },
-    showTeamFilter: {
-      type: Boolean,
-      default: false,
-    },
-    showBusinessHoursSwitch: {
-      type: Boolean,
-      default: true,
-    },
-  },
-  emits: ['filterChange'],
-  data() {
-    return {
-      // default value, need not be translated
-      selectedDateRange: DATE_RANGE_OPTIONS.LAST_7_DAYS,
-      selectedGroupByFilter: null,
-      selectedLabel: null,
-      selectedInbox: null,
-      selectedTeam: null,
-      selectedRating: null,
-      selectedAgents: [],
-      customDateRange: [new Date(), new Date()],
-      businessHoursSelected: false,
-    };
-  },
-  computed: {
-    isDateRangeSelected() {
-      return (
-        this.selectedDateRange.id === DATE_RANGE_OPTIONS.CUSTOM_DATE_RANGE.id
-      );
-    },
-    isGroupByPossible() {
-      return this.selectedDateRange.id !== DATE_RANGE_OPTIONS.LAST_7_DAYS.id;
-    },
-    to() {
-      if (this.isDateRangeSelected) {
-        return getUnixEndOfDay(this.customDateRange[1]);
-      }
-      return getUnixEndOfDay(new Date());
-    },
-    from() {
-      if (this.isDateRangeSelected) {
-        return getUnixStartOfDay(this.customDateRange[0]);
-      }
-
-      const { offset } = this.selectedDateRange;
-      const fromDate = subDays(new Date(), offset);
-      return getUnixStartOfDay(fromDate);
-    },
-    validGroupOptions() {
-      return this.selectedDateRange.groupByOptions;
-    },
-    validGroupBy() {
-      if (!this.selectedGroupByFilter) {
-        return this.validGroupOptions[0];
-      }
-
-      const validIds = this.validGroupOptions.map(opt => opt.id);
-      if (validIds.includes(this.selectedGroupByFilter.id)) {
-        return this.selectedGroupByFilter;
-      }
-      return this.validGroupOptions[0];
-    },
-  },
-  mounted() {
-    this.emitChange();
-  },
-  methods: {
-    emitChange() {
-      const {
-        from,
-        to,
-        selectedGroupByFilter: groupBy,
-        businessHoursSelected: businessHours,
-        selectedAgents,
-        selectedLabel,
-        selectedInbox,
-        selectedTeam,
-        selectedRating,
-      } = this;
-      this.$emit('filterChange', {
-        from,
-        to,
-        groupBy,
-        businessHours,
-        selectedAgents,
-        selectedLabel,
-        selectedInbox,
-        selectedTeam,
-        selectedRating,
-      });
-    },
-    onDateRangeChange(selectedRange) {
-      this.selectedDateRange = selectedRange;
-      this.selectedGroupByFilter = this.validGroupBy;
-      this.emitChange();
-    },
-    onCustomDateRangeChange(value) {
-      this.customDateRange = value;
-      this.selectedGroupByFilter = this.validGroupBy;
-      this.emitChange();
-    },
-    onGroupingChange(payload) {
-      this.selectedGroupByFilter = payload;
-      this.emitChange();
-    },
-    handleAgentsFilterSelection(selectedAgents) {
-      this.selectedAgents = selectedAgents;
-      this.emitChange();
-    },
-    handleLabelsFilterSelection(selectedLabel) {
-      this.selectedLabel = selectedLabel;
-      this.emitChange();
-    },
-    handleInboxFilterSelection(selectedInbox) {
-      this.selectedInbox = selectedInbox;
-      this.emitChange();
-    },
-    handleTeamFilterSelection(selectedTeam) {
-      this.selectedTeam = selectedTeam;
-      this.emitChange();
-    },
-    handleRatingFilterSelection(selectedRating) {
-      this.selectedRating = selectedRating;
-      this.emitChange();
-    },
-  },
-};
-</script>
-
-<template>
-  <div class="flex flex-col justify-between gap-3 md:flex-row">
-    <div
-      class="w-full grid gap-y-2 gap-x-1.5 grid-cols-[repeat(auto-fill,minmax(250px,1fr))]"
-    >
-      <ReportsFiltersDateRange @on-range-change="onDateRangeChange" />
-      <WootDateRangePicker
-        v-if="isDateRangeSelected"
-        show-range
-        class="no-margin auto-width"
-        :value="customDateRange"
-        :confirm-text="$t('REPORT.CUSTOM_DATE_RANGE.CONFIRM')"
-        :placeholder="$t('REPORT.CUSTOM_DATE_RANGE.PLACEHOLDER')"
-        @change="onCustomDateRangeChange"
-      />
-      <ReportsFiltersDateGroupBy
-        v-if="showGroupByFilter && isGroupByPossible"
-        :valid-group-options="validGroupOptions"
-        :selected-option="selectedGroupByFilter"
-        @on-grouping-change="onGroupingChange"
-      />
-      <ReportsFiltersAgents
-        v-if="showAgentsFilter"
-        @agents-filter-selection="handleAgentsFilterSelection"
-      />
-      <ReportsFiltersLabels
-        v-if="showLabelsFilter"
-        @labels-filter-selection="handleLabelsFilterSelection"
-      />
-      <ReportsFiltersTeams
-        v-if="showTeamFilter"
-        @team-filter-selection="handleTeamFilterSelection"
-      />
-      <ReportsFiltersInboxes
-        v-if="showInboxFilter"
-        @inbox-filter-selection="handleInboxFilterSelection"
-      />
-      <ReportsFiltersRatings
-        v-if="showRatingFilter"
-        @rating-filter-selection="handleRatingFilterSelection"
-      />
-    </div>
-    <div v-if="showBusinessHoursSwitch" class="flex items-center">
-      <span class="mx-2 text-sm whitespace-nowrap">
-        {{ $t('REPORT.BUSINESS_HOURS') }}
-      </span>
-      <span>
-        <ToggleSwitch v-model="businessHoursSelected" @change="emitChange" />
-      </span>
-    </div>
-  </div>
-</template>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/components/Filters/Agents.vue b/app/javascript/dashboard/routes/dashboard/settings/reports/components/Filters/Agents.vue
deleted file mode 100644
index 353c09bb8..000000000
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/components/Filters/Agents.vue
+++ /dev/null
@@ -1,47 +0,0 @@
-<script>
-import { mapGetters } from 'vuex';
-
-export default {
-  name: 'ReportsFiltersAgents',
-  emits: ['agentsFilterSelection'],
-  data() {
-    return {
-      selectedOptions: [],
-    };
-  },
-  computed: {
-    ...mapGetters({
-      options: 'agents/getAgents',
-    }),
-  },
-  mounted() {
-    this.$store.dispatch('agents/get');
-  },
-  methods: {
-    handleInput() {
-      this.$emit('agentsFilterSelection', this.selectedOptions);
-    },
-  },
-};
-</script>
-
-<template>
-  <div class="multiselect-wrap--small">
-    <multiselect
-      v-model="selectedOptions"
-      class="no-margin"
-      :options="options"
-      track-by="id"
-      label="name"
-      multiple
-      :close-on-select="false"
-      :clear-on-select="false"
-      hide-selected
-      :placeholder="$t('CSAT_REPORTS.FILTERS.AGENTS.PLACEHOLDER')"
-      selected-label
-      :select-label="$t('FORMS.MULTISELECT.ENTER_TO_SELECT')"
-      :deselect-label="$t('FORMS.MULTISELECT.ENTER_TO_REMOVE')"
-      @update:model-value="handleInput"
-    />
-  </div>
-</template>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/components/Filters/DateGroupBy.vue b/app/javascript/dashboard/routes/dashboard/settings/reports/components/Filters/DateGroupBy.vue
deleted file mode 100644
index 37139865f..000000000
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/components/Filters/DateGroupBy.vue
+++ /dev/null
@@ -1,66 +0,0 @@
-<script>
-import { GROUP_BY_OPTIONS } from '../../constants';
-
-export default {
-  name: 'ReportsFiltersDateGroupBy',
-  props: {
-    validGroupOptions: {
-      type: Array,
-      default: () => [GROUP_BY_OPTIONS.DAY],
-    },
-    selectedOption: {
-      type: Object,
-      default: () => GROUP_BY_OPTIONS.DAY,
-    },
-  },
-  emits: ['onGroupingChange'],
-  data() {
-    return {
-      currentSelectedFilter: null,
-    };
-  },
-  computed: {
-    translatedOptions() {
-      return this.validGroupOptions.map(option => ({
-        ...option,
-        groupBy: this.$t(option.translationKey),
-      }));
-    },
-  },
-  watch: {
-    selectedOption: {
-      handler() {
-        this.currentSelectedFilter = {
-          ...this.selectedOption,
-          groupBy: this.$t(this.selectedOption.translationKey),
-        };
-      },
-      immediate: true,
-    },
-  },
-  methods: {
-    changeFilterSelection(selectedFilter) {
-      this.groupByOptions = this.$emit('onGroupingChange', selectedFilter);
-    },
-  },
-};
-</script>
-
-<template>
-  <div class="multiselect-wrap--small">
-    <p aria-hidden="true" class="hidden">
-      {{ $t('REPORT.GROUP_BY_FILTER_DROPDOWN_LABEL') }}
-    </p>
-    <multiselect
-      v-model="currentSelectedFilter"
-      class="no-margin"
-      track-by="id"
-      label="groupBy"
-      :placeholder="$t('REPORT.GROUP_BY_FILTER_DROPDOWN_LABEL')"
-      :options="translatedOptions"
-      :allow-empty="false"
-      :show-labels="false"
-      @select="changeFilterSelection"
-    />
-  </div>
-</template>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/components/Filters/DateRange.vue b/app/javascript/dashboard/routes/dashboard/settings/reports/components/Filters/DateRange.vue
deleted file mode 100644
index 9caab26dd..000000000
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/components/Filters/DateRange.vue
+++ /dev/null
@@ -1,51 +0,0 @@
-<script setup>
-import { ref, computed } from 'vue';
-import { useI18n } from 'vue-i18n';
-import { DATE_RANGE_OPTIONS } from '../../constants';
-
-const emit = defineEmits(['onRangeChange']);
-
-const { t } = useI18n();
-
-const options = computed(() =>
-  Object.values(DATE_RANGE_OPTIONS).map(option => ({
-    ...option,
-    name: t(option.translationKey),
-  }))
-);
-
-const selectedId = ref(Object.values(DATE_RANGE_OPTIONS)[0].id);
-
-const selectedOption = computed({
-  get() {
-    return options.value.find(o => o.id === selectedId.value);
-  },
-  set(val) {
-    selectedId.value = val.id;
-  },
-});
-
-const updateRange = range => {
-  selectedOption.value = range;
-  emit('onRangeChange', range);
-};
-</script>
-
-<template>
-  <div class="multiselect-wrap--small">
-    <multiselect
-      v-model="selectedOption"
-      class="no-margin"
-      track-by="id"
-      label="name"
-      :placeholder="$t('FORMS.MULTISELECT.SELECT_ONE')"
-      selected-label
-      :select-label="$t('FORMS.MULTISELECT.ENTER_TO_SELECT')"
-      deselect-label=""
-      :options="options"
-      :searchable="false"
-      :allow-empty="false"
-      @select="updateRange"
-    />
-  </div>
-</template>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/components/Filters/Inboxes.vue b/app/javascript/dashboard/routes/dashboard/settings/reports/components/Filters/Inboxes.vue
deleted file mode 100644
index 476c7a0a3..000000000
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/components/Filters/Inboxes.vue
+++ /dev/null
@@ -1,42 +0,0 @@
-<script>
-import { mapGetters } from 'vuex';
-
-export default {
-  name: 'ReportsFiltersInboxes',
-  emits: ['inboxFilterSelection'],
-  data() {
-    return {
-      selectedOption: null,
-    };
-  },
-  computed: {
-    ...mapGetters({
-      options: 'inboxes/getInboxes',
-    }),
-  },
-  mounted() {
-    this.$store.dispatch('inboxes/get');
-  },
-  methods: {
-    handleInput() {
-      this.$emit('inboxFilterSelection', this.selectedOption);
-    },
-  },
-};
-</script>
-
-<template>
-  <div class="multiselect-wrap--small">
-    <multiselect
-      v-model="selectedOption"
-      class="no-margin"
-      :placeholder="$t('INBOX_REPORTS.FILTER_DROPDOWN_LABEL')"
-      label="name"
-      track-by="id"
-      :options="options"
-      :option-height="24"
-      :show-labels="false"
-      @update:model-value="handleInput"
-    />
-  </div>
-</template>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/components/Filters/Labels.vue b/app/javascript/dashboard/routes/dashboard/settings/reports/components/Filters/Labels.vue
deleted file mode 100644
index ede9e020c..000000000
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/components/Filters/Labels.vue
+++ /dev/null
@@ -1,66 +0,0 @@
-<script>
-import { mapGetters } from 'vuex';
-
-export default {
-  name: 'ReportsFiltersLabels',
-  emits: ['labelsFilterSelection'],
-  data() {
-    return {
-      selectedOption: null,
-    };
-  },
-  computed: {
-    ...mapGetters({
-      options: 'labels/getLabels',
-    }),
-  },
-  mounted() {
-    this.$store.dispatch('labels/get');
-  },
-  methods: {
-    handleInput() {
-      this.$emit('labelsFilterSelection', this.selectedOption);
-    },
-  },
-};
-</script>
-
-<template>
-  <div class="multiselect-wrap--small">
-    <multiselect
-      v-model="selectedOption"
-      class="no-margin"
-      :placeholder="$t('LABEL_REPORTS.FILTER_DROPDOWN_LABEL')"
-      label="title"
-      track-by="id"
-      :options="options"
-      :option-height="24"
-      :show-labels="false"
-      @update:model-value="handleInput"
-    >
-      <template #singleLabel="props">
-        <div class="flex items-center min-w-0 gap-2">
-          <div
-            :style="{ backgroundColor: props.option.color }"
-            class="w-5 h-5 rounded-full"
-          />
-          <span class="my-0 text-n-slate-12">
-            {{ props.option.title }}
-          </span>
-        </div>
-      </template>
-      <template #option="props">
-        <div class="flex items-center gap-2">
-          <div
-            :style="{ backgroundColor: props.option.color }"
-            class="flex-shrink-0 w-5 h-5 border border-solid rounded-full border-n-weak"
-          />
-
-          <span class="my-0 text-n-slate-12 truncate min-w-0">
-            {{ props.option.title }}
-          </span>
-        </div>
-      </template>
-    </multiselect>
-  </div>
-</template>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/components/Filters/Ratings.vue b/app/javascript/dashboard/routes/dashboard/settings/reports/components/Filters/Ratings.vue
deleted file mode 100644
index 207de214f..000000000
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/components/Filters/Ratings.vue
+++ /dev/null
@@ -1,40 +0,0 @@
-<script>
-import { CSAT_RATINGS } from 'shared/constants/messages';
-
-export default {
-  name: 'ReportFiltersRatings',
-  emits: ['ratingFilterSelection'],
-  data() {
-    const translatedOptions = CSAT_RATINGS.reverse().map(option => ({
-      ...option,
-      label: this.$t(option.translationKey),
-    }));
-
-    return {
-      selectedOption: null,
-      options: translatedOptions,
-    };
-  },
-  methods: {
-    handleInput(selectedRating) {
-      this.$emit('ratingFilterSelection', selectedRating);
-    },
-  },
-};
-</script>
-
-<template>
-  <div class="multiselect-wrap--small">
-    <multiselect
-      v-model="selectedOption"
-      class="no-margin"
-      :option-height="24"
-      :placeholder="$t('FORMS.MULTISELECT.SELECT_ONE')"
-      :options="options"
-      :show-labels="false"
-      track-by="value"
-      label="label"
-      @update:model-value="handleInput"
-    />
-  </div>
-</template>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/components/Filters/Teams.vue b/app/javascript/dashboard/routes/dashboard/settings/reports/components/Filters/Teams.vue
deleted file mode 100644
index 606cdb2af..000000000
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/components/Filters/Teams.vue
+++ /dev/null
@@ -1,42 +0,0 @@
-<script>
-import { mapGetters } from 'vuex';
-
-export default {
-  name: 'ReportsFiltersTeams',
-  emits: ['teamFilterSelection'],
-  data() {
-    return {
-      selectedOption: null,
-    };
-  },
-  computed: {
-    ...mapGetters({
-      options: 'teams/getTeams',
-    }),
-  },
-  mounted() {
-    this.$store.dispatch('teams/get');
-  },
-  methods: {
-    handleInput() {
-      this.$emit('teamFilterSelection', this.selectedOption);
-    },
-  },
-};
-</script>
-
-<template>
-  <div class="multiselect-wrap--small">
-    <multiselect
-      v-model="selectedOption"
-      class="no-margin"
-      :placeholder="$t('TEAM_REPORTS.FILTER_DROPDOWN_LABEL')"
-      label="name"
-      track-by="id"
-      :options="options"
-      :option-height="24"
-      :show-labels="false"
-      @update:model-value="handleInput"
-    />
-  </div>
-</template>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/components/Filters/v3/ActiveFilterChip.vue b/app/javascript/dashboard/routes/dashboard/settings/reports/components/Filters/v3/ActiveFilterChip.vue
index bd0a80984..e37a3bc2b 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/components/Filters/v3/ActiveFilterChip.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/components/Filters/v3/ActiveFilterChip.vue
@@ -8,8 +8,8 @@ const props = defineProps({
     required: true,
   },
   id: {
-    type: Number,
-    required: true,
+    type: [Number, null],
+    default: null,
   },
   type: {
     type: String,
@@ -35,6 +35,10 @@ const props = defineProps({
     type: Boolean,
     default: false,
   },
+  showClearFilter: {
+    type: Boolean,
+    default: true,
+  },
 });
 
 const emit = defineEmits([
@@ -60,7 +64,7 @@ const closeDropdown = () => emit('closeDropdown');
       <FilterListDropdown
         v-if="options"
         v-on-clickaway="closeDropdown"
-        show-clear-filter
+        :show-clear-filter="showClearFilter"
         :list-items="options"
         :active-filter-id="id"
         :input-placeholder="placeholder"
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/components/OverviewReportFilters.vue b/app/javascript/dashboard/routes/dashboard/settings/reports/components/OverviewReportFilters.vue
new file mode 100644
index 000000000..98fdb3985
--- /dev/null
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/components/OverviewReportFilters.vue
@@ -0,0 +1,102 @@
+<script setup>
+import { ref, onMounted } from 'vue';
+import { useRoute, useRouter } from 'vue-router';
+import { getUnixStartOfDay, getUnixEndOfDay } from 'helpers/DateHelper';
+import subDays from 'date-fns/subDays';
+import WootDatePicker from 'dashboard/components/ui/DatePicker/DatePicker.vue';
+import ToggleSwitch from 'dashboard/components-next/switch/Switch.vue';
+import {
+  generateReportURLParams,
+  parseReportURLParams,
+} from '../helpers/reportFilterHelper';
+import { DATE_RANGE_TYPES } from 'dashboard/components/ui/DatePicker/helpers/DatePickerHelper';
+
+const emit = defineEmits(['filterChange']);
+
+const route = useRoute();
+const router = useRouter();
+
+const customDateRange = ref([subDays(new Date(), 6), new Date()]);
+const selectedDateRange = ref(DATE_RANGE_TYPES.LAST_7_DAYS);
+const businessHoursSelected = ref(false);
+
+const updateURLParams = () => {
+  const params = generateReportURLParams({
+    from: getUnixStartOfDay(customDateRange.value[0]),
+    to: getUnixEndOfDay(customDateRange.value[1]),
+    businessHours: businessHoursSelected.value,
+    range: selectedDateRange.value,
+  });
+
+  router.replace({ query: { ...params } });
+};
+
+const emitChange = () => {
+  updateURLParams();
+  emit('filterChange', {
+    from: getUnixStartOfDay(customDateRange.value[0]),
+    to: getUnixEndOfDay(customDateRange.value[1]),
+    businessHours: businessHoursSelected.value,
+  });
+};
+
+const onDateRangeChange = value => {
+  const [startDate, endDate, rangeType] = value;
+  customDateRange.value = [startDate, endDate];
+  selectedDateRange.value = rangeType || DATE_RANGE_TYPES.CUSTOM_RANGE;
+  emitChange();
+};
+
+const onBusinessHoursToggle = () => {
+  emitChange();
+};
+
+const initializeFromURL = () => {
+  const urlParams = parseReportURLParams(route.query);
+
+  // Set the range type first
+  if (urlParams.range) {
+    selectedDateRange.value = urlParams.range;
+  }
+
+  // Restore dates from URL if available
+  if (urlParams.from && urlParams.to) {
+    customDateRange.value = [
+      new Date(urlParams.from * 1000),
+      new Date(urlParams.to * 1000),
+    ];
+  }
+
+  if (urlParams.businessHours) {
+    businessHoursSelected.value = urlParams.businessHours;
+  }
+};
+
+onMounted(() => {
+  initializeFromURL();
+  emitChange();
+});
+</script>
+
+<template>
+  <div class="flex flex-col justify-between gap-3 md:flex-row">
+    <div class="flex flex-col flex-wrap items-start gap-2 md:flex-row">
+      <WootDatePicker
+        v-model:date-range="customDateRange"
+        v-model:range-type="selectedDateRange"
+        @date-range-changed="onDateRangeChange"
+      />
+    </div>
+    <div class="flex items-center">
+      <span class="mx-2 text-sm whitespace-nowrap">
+        {{ $t('REPORT.BUSINESS_HOURS') }}
+      </span>
+      <span>
+        <ToggleSwitch
+          v-model="businessHoursSelected"
+          @change="onBusinessHoursToggle"
+        />
+      </span>
+    </div>
+  </div>
+</template>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/components/ReportFilters.vue b/app/javascript/dashboard/routes/dashboard/settings/reports/components/ReportFilters.vue
index 02b286d07..4b86aefba 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/components/ReportFilters.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/components/ReportFilters.vue
@@ -1,349 +1,382 @@
-<script>
-import endOfDay from 'date-fns/endOfDay';
-import getUnixTime from 'date-fns/getUnixTime';
-import startOfDay from 'date-fns/startOfDay';
+<script setup>
+import { ref, computed, onMounted } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useStore } from 'vuex';
+import { useRoute, useRouter } from 'vue-router';
+import { getUnixStartOfDay, getUnixEndOfDay } from 'helpers/DateHelper';
 import subDays from 'date-fns/subDays';
-import Avatar from 'next/avatar/Avatar.vue';
-import WootDateRangePicker from 'dashboard/components/ui/DateRangePicker.vue';
+import differenceInDays from 'date-fns/differenceInDays';
+import ActiveFilterChip from './Filters/v3/ActiveFilterChip.vue';
+import WootDatePicker from 'dashboard/components/ui/DatePicker/DatePicker.vue';
 import ToggleSwitch from 'dashboard/components-next/switch/Switch.vue';
-
 import { GROUP_BY_FILTER } from '../constants';
-const CUSTOM_DATE_RANGE_ID = 5;
+import { DATE_RANGE_TYPES } from 'dashboard/components/ui/DatePicker/helpers/DatePickerHelper';
+import {
+  generateReportURLParams,
+  parseReportURLParams,
+} from '../helpers/reportFilterHelper';
 
-export default {
-  components: {
-    WootDateRangePicker,
-    Avatar,
-    ToggleSwitch,
+const props = defineProps({
+  filterType: {
+    type: String,
+    required: false,
+    default: '',
+    validator: value =>
+      ['teams', 'inboxes', 'labels', 'agents', ''].includes(value),
   },
-  props: {
-    currentFilter: {
-      type: Object,
-      default: () => null,
-    },
-    filterItemsList: {
-      type: Array,
-      default: () => [],
-    },
-    groupByFilterItemsList: {
-      type: Array,
-      default: () => [],
-    },
-    type: {
-      type: String,
-      default: 'agent',
-    },
-    selectedGroupByFilter: {
-      type: Object,
-      default: () => {},
-    },
+  selectedItem: {
+    type: Object,
+    default: null,
   },
-  emits: [
-    'businessHoursToggle',
-    'dateRangeChange',
-    'filterChange',
-    'groupByFilterChange',
-  ],
-  data() {
-    return {
-      currentSelectedFilter: this.currentFilter || null,
-      currentDateRangeSelection: {
-        id: 0,
-        name: this.$t('REPORT.DATE_RANGE_OPTIONS.LAST_7_DAYS'),
-      },
-      customDateRange: [new Date(), new Date()],
-      currentSelectedGroupByFilter: null,
-      businessHoursSelected: false,
-    };
+  showGroupBy: {
+    type: Boolean,
+    default: true,
   },
-  computed: {
-    dateRange() {
-      return [
-        { id: 0, name: this.$t('REPORT.DATE_RANGE_OPTIONS.LAST_7_DAYS') },
-        { id: 1, name: this.$t('REPORT.DATE_RANGE_OPTIONS.LAST_30_DAYS') },
-        { id: 2, name: this.$t('REPORT.DATE_RANGE_OPTIONS.LAST_3_MONTHS') },
-        { id: 3, name: this.$t('REPORT.DATE_RANGE_OPTIONS.LAST_6_MONTHS') },
-        { id: 4, name: this.$t('REPORT.DATE_RANGE_OPTIONS.LAST_YEAR') },
-        { id: 5, name: this.$t('REPORT.DATE_RANGE_OPTIONS.CUSTOM_DATE_RANGE') },
-      ];
-    },
-    isDateRangeSelected() {
-      return this.currentDateRangeSelection.id === CUSTOM_DATE_RANGE_ID;
-    },
-    to() {
-      if (this.isDateRangeSelected) {
-        return this.toCustomDate(this.customDateRange[1]);
-      }
-      return this.toCustomDate(new Date());
-    },
-    from() {
-      if (this.isDateRangeSelected) {
-        return this.fromCustomDate(this.customDateRange[0]);
-      }
-      const dateRange = {
-        0: 6,
-        1: 29,
-        2: 89,
-        3: 179,
-        4: 364,
-      };
-      const diff = dateRange[this.currentDateRangeSelection.id];
-      const fromDate = subDays(new Date(), diff);
-      return this.fromCustomDate(fromDate);
-    },
-    multiselectLabel() {
-      const typeLabels = {
-        agent: this.$t('AGENT_REPORTS.FILTER_DROPDOWN_LABEL'),
-        label: this.$t('LABEL_REPORTS.FILTER_DROPDOWN_LABEL'),
-        inbox: this.$t('INBOX_REPORTS.FILTER_DROPDOWN_LABEL'),
-        team: this.$t('TEAM_REPORTS.FILTER_DROPDOWN_LABEL'),
-      };
-      return typeLabels[this.type] || this.$t('FORMS.MULTISELECT.SELECT_ONE');
-    },
-    groupBy() {
-      if (this.isDateRangeSelected) {
-        return GROUP_BY_FILTER[4].period;
-      }
-      const groupRange = {
-        0: GROUP_BY_FILTER[1].period,
-        1: GROUP_BY_FILTER[2].period,
-        2: GROUP_BY_FILTER[3].period,
-        3: GROUP_BY_FILTER[3].period,
-        4: GROUP_BY_FILTER[4].period,
-      };
-      return groupRange[this.currentDateRangeSelection.id];
-    },
-    notLast7Days() {
-      return this.groupBy !== GROUP_BY_FILTER[1].period;
-    },
+  showBusinessHours: {
+    type: Boolean,
+    default: true,
   },
-  watch: {
-    filterItemsList(val) {
-      this.currentSelectedFilter = !this.currentFilter
-        ? val[0]
-        : this.currentFilter;
-      this.changeFilterSelection();
-    },
-    groupByFilterItemsList() {
-      this.currentSelectedGroupByFilter = this.selectedGroupByFilter;
-    },
-  },
-  mounted() {
-    this.onDateRangeChange();
-  },
-  methods: {
-    onDateRangeChange() {
-      this.$emit('dateRangeChange', {
-        from: this.from,
-        to: this.to,
-        groupBy: this.groupBy,
-      });
-    },
-    onBusinessHoursToggle() {
-      this.$emit('businessHoursToggle', this.businessHoursSelected);
-    },
-    fromCustomDate(date) {
-      return getUnixTime(startOfDay(date));
-    },
-    toCustomDate(date) {
-      return getUnixTime(endOfDay(date));
-    },
-    changeDateSelection(selectedRange) {
-      this.currentDateRangeSelection = selectedRange;
-      this.onDateRangeChange();
-    },
-    changeFilterSelection() {
-      this.$emit('filterChange', this.currentSelectedFilter);
-    },
-    onChange(value) {
-      this.customDateRange = value;
-      this.onDateRangeChange();
-    },
-    changeGroupByFilterSelection() {
-      this.$emit('groupByFilterChange', this.currentSelectedGroupByFilter);
-    },
+  showEntityFilter: {
+    type: Boolean,
+    default: true,
   },
+});
+
+const emit = defineEmits(['filterChange']);
+
+const { t } = useI18n();
+const store = useStore();
+const route = useRoute();
+const router = useRouter();
+
+const buildReportFilterList = (items, type) => {
+  if (!Array.isArray(items)) return [];
+
+  return items.map(item => ({
+    id: item.id,
+    name: item.name || item.title,
+    type,
+  }));
 };
+
+const getReportFilterKey = filterType => {
+  const keyMap = {
+    teams: 'team_id',
+    inboxes: 'inbox_id',
+    labels: 'label_id',
+    agents: 'agent_id',
+  };
+  return keyMap[filterType] || '';
+};
+
+const getFilterKey = () => getReportFilterKey(props.filterType);
+
+const showSubDropdownMenu = ref(false);
+const showGroupByDropdown = ref(false);
+const activeFilterType = ref('');
+const customDateRange = ref([subDays(new Date(), 6), new Date()]);
+const selectedDateRange = ref(DATE_RANGE_TYPES.LAST_7_DAYS);
+const businessHoursSelected = ref(false);
+const groupBy = ref(GROUP_BY_FILTER[1]);
+const groupByfilterItemsList = ref([{ id: 1, name: 'Day' }]);
+
+const appliedFilters = ref(
+  props.showEntityFilter
+    ? { [getFilterKey()]: props.selectedItem?.id || null }
+    : {}
+);
+
+const filterSource = computed(() => {
+  const sources = {
+    teams: store.getters['teams/getTeams'],
+    inboxes: store.getters['inboxes/getInboxes'],
+    labels: store.getters['labels/getLabels'],
+    agents: store.getters['agents/getAgents'],
+  };
+  return sources[props.filterType] || [];
+});
+
+const from = computed(() => getUnixStartOfDay(customDateRange.value[0]));
+const to = computed(() => getUnixEndOfDay(customDateRange.value[1]));
+
+const daysDifference = computed(() => {
+  return differenceInDays(customDateRange.value[1], customDateRange.value[0]);
+});
+
+const isGroupByPossible = computed(() => {
+  return props.showGroupBy && daysDifference.value >= 29;
+});
+
+const GROUP_BY_OPTIONS = computed(() => ({
+  WEEK: [
+    { id: 1, name: t('REPORT.GROUPING_OPTIONS.DAY') },
+    { id: 2, name: t('REPORT.GROUPING_OPTIONS.WEEK') },
+  ],
+  MONTH: [
+    { id: 1, name: t('REPORT.GROUPING_OPTIONS.DAY') },
+    { id: 2, name: t('REPORT.GROUPING_OPTIONS.WEEK') },
+    { id: 3, name: t('REPORT.GROUPING_OPTIONS.MONTH') },
+  ],
+  YEAR: [
+    { id: 2, name: t('REPORT.GROUPING_OPTIONS.WEEK') },
+    { id: 3, name: t('REPORT.GROUPING_OPTIONS.MONTH') },
+    { id: 4, name: t('REPORT.GROUPING_OPTIONS.YEAR') },
+  ],
+}));
+
+const fetchFilterItems = () => {
+  const days = daysDifference.value;
+  if (days >= 364) return GROUP_BY_OPTIONS.value.YEAR;
+  if (days >= 90) return GROUP_BY_OPTIONS.value.MONTH;
+  if (days >= 29) return GROUP_BY_OPTIONS.value.WEEK;
+  return GROUP_BY_OPTIONS.value.WEEK;
+};
+
+const filterOptions = computed(() =>
+  buildReportFilterList(filterSource.value, props.filterType)
+);
+
+const filterPlaceholder = computed(() => {
+  const placeholders = {
+    teams: 'TEAM_REPORTS.FILTERS.INPUT_PLACEHOLDER.TEAMS',
+    inboxes: 'INBOX_REPORTS.FILTERS.INPUT_PLACEHOLDER.INBOXES',
+    labels: 'LABEL_REPORTS.FILTERS.INPUT_PLACEHOLDER.LABELS',
+    agents: 'AGENT_REPORTS.FILTERS.INPUT_PLACEHOLDER.AGENTS',
+  };
+  return t(placeholders[props.filterType] || '');
+});
+
+const defaultFilterLabel = computed(() => {
+  const labelKeys = {
+    teams: 'TEAM_REPORTS.FILTER_DROPDOWN_LABEL',
+    inboxes: 'INBOX_REPORTS.FILTER_DROPDOWN_LABEL',
+    labels: 'LABEL_REPORTS.FILTER_DROPDOWN_LABEL',
+    agents: 'AGENT_REPORTS.FILTER_DROPDOWN_LABEL',
+  };
+  return t(labelKeys[props.filterType] || 'FORMS.MULTISELECT.SELECT_ONE');
+});
+
+const selectedFilterName = computed(() => {
+  const filterKey = getFilterKey();
+  const selectedId = appliedFilters.value[filterKey];
+
+  if (!selectedId) {
+    return defaultFilterLabel.value;
+  }
+
+  const selectedItem = filterOptions.value.find(item => item.id === selectedId);
+  return selectedItem?.name || defaultFilterLabel.value;
+});
+
+const updateURLParams = () => {
+  const params = generateReportURLParams({
+    from: from.value,
+    to: to.value,
+    businessHours: businessHoursSelected.value,
+    groupBy: isGroupByPossible.value ? groupBy.value.id : null,
+    range: selectedDateRange.value,
+  });
+
+  router.replace({ query: { ...params } });
+};
+
+const emitChange = () => {
+  const payload = {
+    from: from.value,
+    to: to.value,
+    businessHours: businessHoursSelected.value,
+  };
+
+  if (props.showGroupBy) {
+    // Always emit groupBy, default to day when range is too short
+    payload.groupBy = isGroupByPossible.value
+      ? groupBy.value
+      : GROUP_BY_FILTER[1];
+  }
+
+  if (props.showEntityFilter) {
+    const filterKey = getFilterKey();
+    const selectedValue = appliedFilters.value[filterKey];
+
+    if (selectedValue) {
+      payload[props.filterType] =
+        props.filterType === 'agents'
+          ? [{ id: selectedValue }]
+          : { id: selectedValue };
+    }
+  }
+
+  updateURLParams();
+  emit('filterChange', payload);
+};
+
+const closeActiveFilterDropdown = () => {
+  showSubDropdownMenu.value = false;
+  activeFilterType.value = '';
+};
+
+const openActiveFilterDropdown = filterType => {
+  showGroupByDropdown.value = false;
+  activeFilterType.value = filterType;
+  showSubDropdownMenu.value = !showSubDropdownMenu.value;
+};
+
+const addFilter = item => {
+  const filterKey = getFilterKey();
+  appliedFilters.value[filterKey] = item.id;
+  closeActiveFilterDropdown();
+  emitChange();
+
+  // Navigate to the new entity's route
+  const routeNameMap = {
+    teams: 'team_reports_show',
+    inboxes: 'inbox_reports_show',
+    labels: 'label_reports_show',
+    agents: 'agent_reports_show',
+  };
+
+  const routeName = routeNameMap[props.filterType];
+  if (routeName) {
+    router.push({
+      name: routeName,
+      params: { ...route.params, id: item.id },
+      query: route.query,
+    });
+  }
+};
+
+const onDateRangeChange = value => {
+  const [startDate, endDate, rangeType] = value;
+  customDateRange.value = [startDate, endDate];
+  selectedDateRange.value = rangeType || DATE_RANGE_TYPES.CUSTOM_RANGE;
+  groupByfilterItemsList.value = fetchFilterItems();
+  const filterItems = groupByfilterItemsList.value.filter(
+    item => item.id === groupBy.value.id
+  );
+  if (filterItems.length === 0) {
+    groupBy.value = GROUP_BY_FILTER[groupByfilterItemsList.value[0].id];
+  }
+  emitChange();
+};
+
+const onBusinessHoursToggle = () => {
+  emitChange();
+};
+
+const onGroupByFilterChange = payload => {
+  groupBy.value = GROUP_BY_FILTER[payload.id];
+  showGroupByDropdown.value = false;
+  emitChange();
+};
+
+const toggleGroupByDropdown = () => {
+  showGroupByDropdown.value = !showGroupByDropdown.value;
+};
+
+const closeGroupByDropdown = () => {
+  showGroupByDropdown.value = false;
+};
+
+const initializeFromURL = () => {
+  const urlParams = parseReportURLParams(route.query);
+
+  // Set the range type first
+  if (urlParams.range) {
+    selectedDateRange.value = urlParams.range;
+  }
+
+  // Restore dates from URL if available
+  if (urlParams.from && urlParams.to) {
+    customDateRange.value = [
+      new Date(urlParams.from * 1000),
+      new Date(urlParams.to * 1000),
+    ];
+  }
+
+  if (urlParams.businessHours) {
+    businessHoursSelected.value = urlParams.businessHours;
+  }
+
+  if (urlParams.groupBy) {
+    const groupByValue = GROUP_BY_FILTER[urlParams.groupBy];
+    if (groupByValue) {
+      groupBy.value = groupByValue;
+    }
+  }
+
+  // Initialize entity filter from route params (not URL query)
+  if (props.showEntityFilter && route.params.id) {
+    const filterKey = getFilterKey();
+    appliedFilters.value[filterKey] = Number(route.params.id);
+  }
+};
+
+onMounted(() => {
+  initializeFromURL();
+  groupByfilterItemsList.value = fetchFilterItems();
+  emitChange();
+});
 </script>
 
 <template>
-  <div class="grid grid-cols-1 md:grid-cols-3 gap-y-0.5 gap-x-2">
-    <div v-if="type === 'agent'" class="multiselect-wrap--small">
-      <p class="mb-2 text-xs font-medium">
-        {{ $t('AGENT_REPORTS.FILTER_DROPDOWN_LABEL') }}
-      </p>
-      <multiselect
-        v-model="currentSelectedFilter"
-        :placeholder="multiselectLabel"
-        label="name"
-        track-by="id"
-        :options="filterItemsList"
-        :option-height="24"
-        :show-labels="false"
-        @update:model-value="changeFilterSelection"
-      >
-        <template #singleLabel="props">
-          <div class="flex min-w-0 items-center gap-2">
-            <Avatar
-              :src="props.option.thumbnail"
-              :status="props.option.availability_status"
-              :name="props.option.name"
-              :size="22"
-              hide-offline-status
-              rounded-full
-            />
-            <span class="my-0 text-n-slate-12 truncate">{{
-              props.option.name
-            }}</span>
-          </div>
-        </template>
-        <template #options="props">
-          <div class="flex items-center gap-2">
-            <Avatar
-              :src="props.option.thumbnail"
-              :status="props.option.availability_status"
-              :name="props.option.name"
-              :size="22"
-              hide-offline-status
-              rounded-full
-            />
-            <p class="my-0 text-n-slate-12">
-              {{ props.option.name }}
-            </p>
-          </div>
-        </template>
-      </multiselect>
-    </div>
+  <div class="flex flex-col w-full gap-3 lg:flex-row">
+    <WootDatePicker
+      v-model:date-range="customDateRange"
+      v-model:range-type="selectedDateRange"
+      @date-range-changed="onDateRangeChange"
+    />
 
-    <div v-else-if="type === 'label'" class="multiselect-wrap--small">
-      <p class="mb-2 text-xs font-medium">
-        {{ $t('LABEL_REPORTS.FILTER_DROPDOWN_LABEL') }}
-      </p>
-      <multiselect
-        v-model="currentSelectedFilter"
-        :placeholder="multiselectLabel"
-        label="title"
-        track-by="id"
-        :options="filterItemsList"
-        :option-height="24"
-        :show-labels="false"
-        @update:model-value="changeFilterSelection"
-      >
-        <template #singleLabel="props">
-          <div class="flex items-center min-w-0 gap-2">
-            <div
-              :style="{ backgroundColor: props.option.color }"
-              class="w-5 h-5 rounded-full"
-            />
-
-            <span class="my-0 text-n-slate-12 truncate">
-              {{ props.option.title }}
-            </span>
-          </div>
-        </template>
-        <template #option="props">
-          <div class="flex items-center min-w-0 gap-2">
-            <div
-              :style="{ backgroundColor: props.option.color }"
-              class="flex-shrink-0 w-5 h-5 border border-solid rounded-full border-n-weak"
-            />
-
-            <span class="my-0 text-n-slate-12 truncate">
-              {{ props.option.title }}
-            </span>
-          </div>
-        </template>
-      </multiselect>
-    </div>
-
-    <div v-else class="multiselect-wrap--small">
-      <p class="mb-2 text-xs font-medium">
-        <template v-if="type === 'inbox'">
-          {{ $t('INBOX_REPORTS.FILTER_DROPDOWN_LABEL') }}
-        </template>
-        <template v-else-if="type === 'team'">
-          {{ $t('TEAM_REPORTS.FILTER_DROPDOWN_LABEL') }}
-        </template>
-        <template v-else>
-          {{ $t('FORMS.MULTISELECT.SELECT_ONE') }}
-        </template>
-      </p>
-      <multiselect
-        v-model="currentSelectedFilter"
-        track-by="id"
-        label="name"
-        :placeholder="multiselectLabel"
-        selected-label
-        :select-label="$t('FORMS.MULTISELECT.ENTER_TO_SELECT')"
-        deselect-label=""
-        :options="filterItemsList"
-        :searchable="false"
-        :allow-empty="false"
-        @update:model-value="changeFilterSelection"
+    <div class="flex gap-2 items-center w-full">
+      <ActiveFilterChip
+        v-if="showEntityFilter"
+        :id="appliedFilters[getFilterKey()]"
+        :name="selectedFilterName"
+        :type="filterType"
+        :options="filterOptions"
+        :active-filter-type="activeFilterType"
+        :show-menu="showSubDropdownMenu"
+        :placeholder="filterPlaceholder"
+        :show-clear-filter="false"
+        enable-search
+        @toggle-dropdown="openActiveFilterDropdown"
+        @close-dropdown="closeActiveFilterDropdown"
+        @add-filter="addFilter"
       />
-    </div>
 
-    <div class="multiselect-wrap--small">
-      <p class="mb-2 text-xs font-medium">
-        {{ $t('REPORT.DURATION_FILTER_LABEL') }}
-      </p>
-      <multiselect
-        v-model="currentDateRangeSelection"
-        track-by="name"
-        label="name"
-        :placeholder="$t('FORMS.MULTISELECT.SELECT_ONE')"
-        selected-label
-        :select-label="$t('FORMS.MULTISELECT.ENTER_TO_SELECT')"
-        deselect-label=""
-        :options="dateRange"
-        :searchable="false"
-        :allow-empty="false"
-        @select="changeDateSelection"
-      />
-    </div>
-
-    <div
-      class="flex items-center h-10 self-center order-5 md:order-2 md:justify-self-end"
-    >
-      <span class="mr-2 text-sm whitespace-nowrap">
-        {{ $t('REPORT.BUSINESS_HOURS') }}
-      </span>
-      <span>
-        <ToggleSwitch
-          v-model="businessHoursSelected"
-          @change="onBusinessHoursToggle"
-        />
-      </span>
-    </div>
-
-    <div v-if="isDateRangeSelected" class="order-3 md:order-4">
-      <p class="mb-2 text-xs font-medium">
-        {{ $t('REPORT.CUSTOM_DATE_RANGE.PLACEHOLDER') }}
-      </p>
-      <WootDateRangePicker
-        show-range
-        :value="customDateRange"
-        :confirm-text="$t('REPORT.CUSTOM_DATE_RANGE.CONFIRM')"
-        :placeholder="$t('REPORT.CUSTOM_DATE_RANGE.PLACEHOLDER')"
-        class="auto-width"
-        @change="onChange"
-      />
-    </div>
-
-    <div v-if="notLast7Days" class="multiselect-wrap--small order-4 md:order-5">
-      <p class="mb-2 text-xs font-medium">
-        {{ $t('REPORT.GROUP_BY_FILTER_DROPDOWN_LABEL') }}
-      </p>
-      <multiselect
-        v-model="currentSelectedGroupByFilter"
-        track-by="id"
-        label="groupBy"
+      <ActiveFilterChip
+        v-if="isGroupByPossible"
+        :id="groupBy?.id"
+        :name="
+          groupByfilterItemsList.find(item => item.id === groupBy?.id)?.name ||
+          $t('REPORT.GROUP_BY_FILTER_DROPDOWN_LABEL')
+        "
+        type="groupBy"
+        :options="groupByfilterItemsList"
+        :active-filter-type="showGroupByDropdown ? 'groupBy' : ''"
+        :show-menu="showGroupByDropdown"
         :placeholder="$t('REPORT.GROUP_BY_FILTER_DROPDOWN_LABEL')"
-        :options="groupByFilterItemsList"
-        :allow-empty="false"
-        :show-labels="false"
-        @update:model-value="changeGroupByFilterSelection"
+        :enable-search="false"
+        :show-clear-filter="false"
+        @toggle-dropdown="toggleGroupByDropdown"
+        @close-dropdown="closeGroupByDropdown"
+        @add-filter="onGroupByFilterChange"
+        @remove-filter="() => {}"
       />
+
+      <div
+        v-if="showBusinessHours"
+        class="flex items-center flex-shrink-0 ltr:ml-auto rtl:mr-auto"
+      >
+        <span class="mx-2 text-sm whitespace-nowrap">
+          {{ $t('REPORT.BUSINESS_HOURS') }}
+        </span>
+        <span>
+          <ToggleSwitch
+            v-model="businessHoursSelected"
+            @change="onBusinessHoursToggle"
+          />
+        </span>
+      </div>
     </div>
   </div>
 </template>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/components/SLA/SLAFilter.vue b/app/javascript/dashboard/routes/dashboard/settings/reports/components/SLA/SLAFilter.vue
index abe5674eb..599c7ca5c 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/components/SLA/SLAFilter.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/components/SLA/SLAFilter.vue
@@ -1,155 +1,201 @@
-<script>
-import { mapGetters } from 'vuex';
+<script setup>
+import { ref, computed, onMounted } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useStore } from 'vuex';
+import { useRoute, useRouter } from 'vue-router';
 import {
   buildFilterList,
   getActiveFilter,
   getFilterType,
 } from './helpers/SLAFilterHelpers';
+import {
+  parseFilterURLParams,
+  generateCompleteURLParams,
+} from '../../helpers/reportFilterHelper';
 import FilterButton from 'dashboard/components/ui/Dropdown/DropdownButton.vue';
 import ActiveFilterChip from '../Filters/v3/ActiveFilterChip.vue';
 import AddFilterChip from '../Filters/v3/AddFilterChip.vue';
 
-export default {
-  components: {
-    FilterButton,
-    ActiveFilterChip,
-    AddFilterChip,
-  },
-  emits: ['filterChange'],
-  data() {
+const emit = defineEmits(['filterChange']);
+
+const { t } = useI18n();
+const store = useStore();
+const route = useRoute();
+const router = useRouter();
+
+const showDropdownMenu = ref(false);
+const showSubDropdownMenu = ref(false);
+const activeFilterType = ref('');
+const appliedFilters = ref({
+  assigned_agent_id: null,
+  inbox_id: null,
+  team_id: null,
+  sla_policy_id: null,
+  label_list: null,
+});
+
+const agents = computed(() => store.getters['agents/getAgents']);
+const inboxes = computed(() => store.getters['inboxes/getInboxes']);
+const teams = computed(() => store.getters['teams/getTeams']);
+const labels = computed(() => store.getters['labels/getLabels']);
+const sla = computed(() => store.getters['sla/getSLA']);
+
+const filterListMenuItems = computed(() => {
+  const filterTypes = [
+    { id: '1', name: t('SLA_REPORTS.DROPDOWN.SLA'), type: 'sla' },
+    { id: '2', name: t('SLA_REPORTS.DROPDOWN.INBOXES'), type: 'inboxes' },
+    { id: '3', name: t('SLA_REPORTS.DROPDOWN.AGENTS'), type: 'agents' },
+    { id: '4', name: t('SLA_REPORTS.DROPDOWN.TEAMS'), type: 'teams' },
+    { id: '5', name: t('SLA_REPORTS.DROPDOWN.LABELS'), type: 'labels' },
+  ];
+
+  const activeFilterKeys = Object.keys(appliedFilters.value).filter(
+    key => appliedFilters.value[key]
+  );
+  const activeFilterTypes = activeFilterKeys.map(key =>
+    getFilterType(key, 'keyToType')
+  );
+
+  const sources = {
+    agents: agents.value,
+    inboxes: inboxes.value,
+    teams: teams.value,
+    labels: labels.value,
+    sla: sla.value,
+  };
+
+  return filterTypes
+    .filter(({ type }) => !activeFilterTypes.includes(type))
+    .map(({ id, name, type }) => ({
+      id,
+      name,
+      type,
+      options: buildFilterList(sources[type], type),
+    }));
+});
+
+const activeFilters = computed(() => {
+  const activeKeys = Object.keys(appliedFilters.value).filter(
+    key => appliedFilters.value[key]
+  );
+
+  const sources = {
+    agents: agents.value,
+    inboxes: inboxes.value,
+    teams: teams.value,
+    labels: labels.value,
+    sla: sla.value,
+  };
+
+  return activeKeys.map(key => {
+    const filterType = getFilterType(key, 'keyToType');
+    const item = getActiveFilter(
+      sources[filterType],
+      filterType,
+      appliedFilters.value[key]
+    );
     return {
-      showDropdownMenu: false,
-      showSubDropdownMenu: false,
-      activeFilterType: '',
-      appliedFilters: {
-        assigned_agent_id: null,
-        inbox_id: null,
-        team_id: null,
-        sla_policy_id: null,
-        label_list: null,
-      },
+      id: item.id,
+      name: filterType === 'labels' ? item.title : item.name,
+      type: filterType,
+      options: buildFilterList(sources[filterType], filterType),
     };
-  },
-  computed: {
-    ...mapGetters({
-      agents: 'agents/getAgents',
-      inboxes: 'inboxes/getInboxes',
-      teams: 'teams/getTeams',
-      labels: 'labels/getLabels',
-      sla: 'sla/getSLA',
-    }),
-    filterListMenuItems() {
-      const filterTypes = [
-        { id: '1', name: this.$t('SLA_REPORTS.DROPDOWN.SLA'), type: 'sla' },
-        {
-          id: '2',
-          name: this.$t('SLA_REPORTS.DROPDOWN.INBOXES'),
-          type: 'inboxes',
-        },
-        {
-          id: '3',
-          name: this.$t('SLA_REPORTS.DROPDOWN.AGENTS'),
-          type: 'agents',
-        },
-        { id: '4', name: this.$t('SLA_REPORTS.DROPDOWN.TEAMS'), type: 'teams' },
-        {
-          id: '5',
-          name: this.$t('SLA_REPORTS.DROPDOWN.LABELS'),
-          type: 'labels',
-        },
-      ];
-      // Filter out the active filters from the filter list
-      // We only want to show the filters that are not already applied
-      // In the add filter dropdown
-      const activeFilters = Object.keys(this.appliedFilters).filter(
-        key => this.appliedFilters[key]
-      );
-      const activeFilterTypes = activeFilters.map(key =>
-        getFilterType(key, 'keyToType')
-      );
-      return filterTypes
-        .filter(({ type }) => !activeFilterTypes.includes(type))
-        .map(({ id, name, type }) => ({
-          id,
-          name,
-          type,
-          options: buildFilterList(this[type], type),
-        }));
+  });
+});
+
+const hasActiveFilters = computed(() =>
+  Object.values(appliedFilters.value).some(value => value !== null)
+);
+
+const isAllFilterSelected = computed(() => !filterListMenuItems.value.length);
+
+const updateURLParams = () => {
+  const params = generateCompleteURLParams({
+    from: route.query.from,
+    to: route.query.to,
+    range: route.query.range,
+    filters: {
+      agent_id: appliedFilters.value.assigned_agent_id,
+      inbox_id: appliedFilters.value.inbox_id,
+      team_id: appliedFilters.value.team_id,
+      sla_policy_id: appliedFilters.value.sla_policy_id,
+      label: appliedFilters.value.label_list,
     },
-    activeFilters() {
-      // Get the active filters from the applied filters
-      // and return the filter name, type and options
-      const activeKey = Object.keys(this.appliedFilters).filter(
-        key => this.appliedFilters[key]
-      );
-      return activeKey.map(key => {
-        const filterType = getFilterType(key, 'keyToType');
-        const item = getActiveFilter(
-          this[filterType],
-          filterType,
-          this.appliedFilters[key]
-        );
-        return {
-          id: item.id,
-          name: filterType === 'labels' ? item.title : item.name,
-          type: filterType,
-          options: buildFilterList(this[filterType], filterType),
-        };
-      });
-    },
-    hasActiveFilters() {
-      return Object.values(this.appliedFilters).some(value => value !== null);
-    },
-    isAllFilterSelected() {
-      return !this.filterListMenuItems.length;
-    },
-  },
-  methods: {
-    addFilter(item) {
-      const { type, id, name } = item;
-      const filterKey = getFilterType(type, 'typeToKey');
-      this.appliedFilters[filterKey] = type === 'labels' ? name : id;
-      this.$emit('filterChange', this.appliedFilters);
-      this.resetDropdown();
-    },
-    removeFilter(type) {
-      const filterKey = getFilterType(type, 'typeToKey');
-      this.appliedFilters[filterKey] = null;
-      this.$emit('filterChange', this.appliedFilters);
-    },
-    clearAllFilters() {
-      this.appliedFilters = {
-        assigned_agent_id: null,
-        inbox_id: null,
-        team_id: null,
-        sla_policy_id: null,
-        label_list: null,
-      };
-      this.$emit('filterChange', this.appliedFilters);
-      this.resetDropdown();
-    },
-    showDropdown() {
-      this.showSubDropdownMenu = false;
-      this.showDropdownMenu = !this.showDropdownMenu;
-    },
-    closeDropdown() {
-      this.showDropdownMenu = false;
-    },
-    openActiveFilterDropdown(filterType) {
-      this.closeDropdown();
-      this.activeFilterType = filterType;
-      this.showSubDropdownMenu = !this.showSubDropdownMenu;
-    },
-    closeActiveFilterDropdown() {
-      this.activeFilterType = '';
-      this.showSubDropdownMenu = false;
-    },
-    resetDropdown() {
-      this.closeDropdown();
-      this.closeActiveFilterDropdown();
-    },
-  },
+  });
+  router.replace({ query: params });
 };
+
+const emitChange = () => {
+  updateURLParams();
+  emit('filterChange', appliedFilters.value);
+};
+
+const showDropdown = () => {
+  showSubDropdownMenu.value = false;
+  showDropdownMenu.value = !showDropdownMenu.value;
+};
+
+const closeDropdown = () => {
+  showDropdownMenu.value = false;
+};
+
+const openActiveFilterDropdown = filterType => {
+  closeDropdown();
+  activeFilterType.value = filterType;
+  showSubDropdownMenu.value = !showSubDropdownMenu.value;
+};
+
+const closeActiveFilterDropdown = () => {
+  activeFilterType.value = '';
+  showSubDropdownMenu.value = false;
+};
+
+const resetDropdown = () => {
+  closeDropdown();
+  closeActiveFilterDropdown();
+};
+
+const addFilter = item => {
+  const { type, id, name } = item;
+  const filterKey = getFilterType(type, 'typeToKey');
+  appliedFilters.value[filterKey] = type === 'labels' ? name : id;
+  emitChange();
+  resetDropdown();
+};
+
+const removeFilter = type => {
+  const filterKey = getFilterType(type, 'typeToKey');
+  appliedFilters.value[filterKey] = null;
+  emitChange();
+};
+
+const clearAllFilters = () => {
+  appliedFilters.value = {
+    assigned_agent_id: null,
+    inbox_id: null,
+    team_id: null,
+    sla_policy_id: null,
+    label_list: null,
+  };
+  emitChange();
+  resetDropdown();
+};
+
+const initializeFromURL = () => {
+  const urlFilters = parseFilterURLParams(route.query);
+  appliedFilters.value.assigned_agent_id = urlFilters.agent_id;
+  appliedFilters.value.inbox_id = urlFilters.inbox_id;
+  appliedFilters.value.team_id = urlFilters.team_id;
+  appliedFilters.value.sla_policy_id = urlFilters.sla_policy_id;
+  appliedFilters.value.label_list = urlFilters.label;
+};
+
+onMounted(() => {
+  initializeFromURL();
+  if (hasActiveFilters.value) {
+    emitChange();
+  }
+});
 </script>
 
 <template>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/components/SLA/SLAReportFilters.vue b/app/javascript/dashboard/routes/dashboard/settings/reports/components/SLA/SLAReportFilters.vue
index c46014a2a..3db8ed3a7 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/components/SLA/SLAReportFilters.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/components/SLA/SLAReportFilters.vue
@@ -1,73 +1,98 @@
-<script>
+<script setup>
+import { ref, computed, onMounted } from 'vue';
+import { useRoute, useRouter } from 'vue-router';
 import SLAFilter from '../SLA/SLAFilter.vue';
-import subDays from 'date-fns/subDays';
-import { DATE_RANGE_OPTIONS } from '../../constants';
+import WootDatePicker from 'dashboard/components/ui/DatePicker/DatePicker.vue';
+import { subDays, fromUnixTime } from 'date-fns';
 import { getUnixStartOfDay, getUnixEndOfDay } from 'helpers/DateHelper';
+import {
+  generateReportURLParams,
+  parseReportURLParams,
+  parseFilterURLParams,
+} from '../../helpers/reportFilterHelper';
 
-export default {
-  components: {
-    SLAFilter,
-  },
-  emits: ['filterChange'],
+const emit = defineEmits(['filterChange']);
 
-  data() {
-    return {
-      selectedDateRange: DATE_RANGE_OPTIONS.LAST_7_DAYS,
-      selectedGroupByFilter: null,
-      customDateRange: [new Date(), new Date()],
-    };
-  },
-  computed: {
-    to() {
-      return getUnixEndOfDay(this.customDateRange[1]);
-    },
-    from() {
-      return getUnixStartOfDay(this.customDateRange[0]);
-    },
-  },
-  watch: {
-    businessHoursSelected() {
-      this.emitChange();
-    },
-  },
-  mounted() {
-    this.setInitialRange();
-  },
-  methods: {
-    setInitialRange() {
-      const { offset } = this.selectedDateRange;
-      const fromDate = subDays(new Date(), offset);
-      const from = getUnixStartOfDay(fromDate);
-      const to = getUnixEndOfDay(new Date());
-      this.$emit('filterChange', {
-        from,
-        to,
-        ...this.selectedGroupByFilter,
-      });
-    },
-    emitChange() {
-      const { from, to } = this;
-      this.$emit('filterChange', {
-        from,
-        to,
-        ...this.selectedGroupByFilter,
-      });
-    },
-    emitFilterChange(params) {
-      this.selectedGroupByFilter = params;
-      this.emitChange();
-    },
-    onDateRangeChange(value) {
-      this.customDateRange = value;
-      this.emitChange();
-    },
-  },
+const route = useRoute();
+const router = useRouter();
+
+// Initialize from URL params immediately
+const urlParams = parseReportURLParams(route.query);
+const initialDateRange =
+  urlParams.from && urlParams.to
+    ? [fromUnixTime(urlParams.from), fromUnixTime(urlParams.to)]
+    : [subDays(new Date(), 6), new Date()];
+
+const selectedDateRange = ref(urlParams.range || 'last7days');
+const selectedGroupByFilter = ref(null);
+const customDateRange = ref(initialDateRange);
+
+const to = computed(() => getUnixEndOfDay(customDateRange.value[1]));
+const from = computed(() => getUnixStartOfDay(customDateRange.value[0]));
+
+const updateURLParams = () => {
+  const dateParams = generateReportURLParams({
+    from: from.value,
+    to: to.value,
+    range: selectedDateRange.value,
+  });
+
+  const filterParams = parseFilterURLParams(route.query);
+  const params = { ...dateParams };
+
+  if (filterParams.agent_id) params.agent_id = filterParams.agent_id;
+  if (filterParams.inbox_id) params.inbox_id = filterParams.inbox_id;
+  if (filterParams.team_id) params.team_id = filterParams.team_id;
+  if (filterParams.sla_policy_id)
+    params.sla_policy_id = filterParams.sla_policy_id;
+  if (filterParams.label) params.label = filterParams.label;
+
+  router.replace({ query: params });
 };
+
+const emitChange = () => {
+  updateURLParams();
+  emit('filterChange', {
+    from: from.value,
+    to: to.value,
+    ...selectedGroupByFilter.value,
+  });
+};
+
+const emitFilterChange = params => {
+  selectedGroupByFilter.value = params;
+  emit('filterChange', {
+    from: from.value,
+    to: to.value,
+    ...selectedGroupByFilter.value,
+  });
+};
+
+const onDateRangeChange = ([startDate, endDate, rangeType]) => {
+  customDateRange.value = [startDate, endDate];
+  selectedDateRange.value = rangeType;
+  emitChange();
+};
+
+const setInitialRange = () => {
+  customDateRange.value = [subDays(new Date(), 6), new Date()];
+  emitChange();
+};
+
+onMounted(() => {
+  if (!route.query.from || !route.query.to) {
+    setInitialRange();
+  }
+});
 </script>
 
 <template>
   <div class="flex flex-col flex-wrap w-full gap-3 md:flex-row">
-    <woot-date-picker @date-range-changed="onDateRangeChange" />
+    <WootDatePicker
+      v-model:date-range="customDateRange"
+      v-model:range-type="selectedDateRange"
+      @date-range-changed="onDateRangeChange"
+    />
     <SLAFilter @filter-change="emitFilterChange" />
   </div>
 </template>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/components/SummaryReports.vue b/app/javascript/dashboard/routes/dashboard/settings/reports/components/SummaryReports.vue
index 9b966c8fe..1ba67dc0e 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/components/SummaryReports.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/components/SummaryReports.vue
@@ -1,5 +1,5 @@
 <script setup>
-import ReportFilterSelector from './FilterSelector.vue';
+import OverviewReportFilters from './OverviewReportFilters.vue';
 import { formatTime } from '@chatwoot/utils';
 import { useStore, useMapGetter } from 'dashboard/composables/store';
 import Table from 'dashboard/components/table/Table.vue';
@@ -178,7 +178,7 @@ defineExpose({ downloadReports });
 </script>
 
 <template>
-  <ReportFilterSelector @filter-change="onFilterChange" />
+  <OverviewReportFilters @filter-change="onFilterChange" />
   <div
     class="flex-1 overflow-auto px-2 py-2 mt-5 shadow outline-1 outline outline-n-container rounded-xl bg-n-solid-2"
   >
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/components/WootReports.vue b/app/javascript/dashboard/routes/dashboard/settings/reports/components/WootReports.vue
index b3d66a8eb..e54c9f53e 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/components/WootReports.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/components/WootReports.vue
@@ -1,31 +1,12 @@
 <script>
 import V4Button from 'dashboard/components-next/button/Button.vue';
-import { useAlert, useTrack } from 'dashboard/composables';
+import { useAlert } from 'dashboard/composables';
 import ReportFilters from './ReportFilters.vue';
 import ReportContainer from '../ReportContainer.vue';
 import { GROUP_BY_FILTER } from '../constants';
 import { generateFileName } from '../../../../../helper/downloadHelper';
-import { REPORTS_EVENTS } from '../../../../../helper/AnalyticsHelper/events';
 import ReportHeader from './ReportHeader.vue';
 
-const GROUP_BY_OPTIONS = {
-  DAY: [{ id: 1, groupByKey: 'REPORT.GROUPING_OPTIONS.DAY' }],
-  WEEK: [
-    { id: 1, groupByKey: 'REPORT.GROUPING_OPTIONS.DAY' },
-    { id: 2, groupByKey: 'REPORT.GROUPING_OPTIONS.WEEK' },
-  ],
-  MONTH: [
-    { id: 1, groupByKey: 'REPORT.GROUPING_OPTIONS.DAY' },
-    { id: 2, groupByKey: 'REPORT.GROUPING_OPTIONS.WEEK' },
-    { id: 3, groupByKey: 'REPORT.GROUPING_OPTIONS.MONTH' },
-  ],
-  YEAR: [
-    { id: 2, groupByKey: 'REPORT.GROUPING_OPTIONS.WEEK' },
-    { id: 3, groupByKey: 'REPORT.GROUPING_OPTIONS.MONTH' },
-    { id: 4, groupByKey: 'REPORT.GROUPING_OPTIONS.YEAR' },
-  ],
-};
-
 export default {
   components: {
     ReportHeader,
@@ -69,12 +50,19 @@ export default {
       to: 0,
       selectedFilter: this.selectedItem,
       groupBy: GROUP_BY_FILTER[1],
-      groupByfilterItemsList: GROUP_BY_OPTIONS.DAY.map(this.translateOptions),
-      selectedGroupByFilter: null,
       businessHours: false,
     };
   },
   computed: {
+    filterType() {
+      const pluralMap = {
+        agent: 'agents',
+        team: 'teams',
+        inbox: 'inboxes',
+        label: 'labels',
+      };
+      return pluralMap[this.type] || this.type;
+    },
     filterItemsList() {
       return this.$store.getters[this.getterKey] || [];
     },
@@ -145,69 +133,29 @@ export default {
         this.$store.dispatch(dispatchMethods[type], params);
       }
     },
-    onDateRangeChange({ from, to, groupBy }) {
-      // do not track filter change on inital load
-      if (this.from !== 0 && this.to !== 0) {
-        useTrack(REPORTS_EVENTS.FILTER_REPORT, {
-          filterType: 'date',
-          reportType: this.type,
-        });
-      }
-
+    onFilterChange(payload) {
+      const { from, to, businessHours, groupBy } = payload;
       this.from = from;
       this.to = to;
-      this.groupByfilterItemsList = this.fetchFilterItems(groupBy);
-      const filterItems = this.groupByfilterItemsList.filter(
-        item => item.id === this.groupBy.id
-      );
-      if (filterItems.length > 0) {
-        this.selectedGroupByFilter = filterItems[0];
+      this.businessHours = businessHours;
+
+      if (groupBy) {
+        this.groupBy = groupBy;
       } else {
-        this.selectedGroupByFilter = this.groupByfilterItemsList[0];
-        this.groupBy = GROUP_BY_FILTER[this.selectedGroupByFilter.id];
+        this.groupBy = GROUP_BY_FILTER[1];
       }
-      this.fetchAllData();
-    },
-    onFilterChange(payload) {
-      if (payload) {
-        this.selectedFilter = payload;
-        this.fetchAllData();
-      }
-    },
-    onGroupByFilterChange(payload) {
-      this.groupBy = GROUP_BY_FILTER[payload.id];
-      this.fetchAllData();
 
-      useTrack(REPORTS_EVENTS.FILTER_REPORT, {
-        filterType: 'groupBy',
-        filterValue: this.groupBy?.period,
-        reportType: this.type,
-      });
-    },
-    fetchFilterItems(groupBy) {
-      switch (groupBy) {
-        case GROUP_BY_FILTER[2].period:
-          return GROUP_BY_OPTIONS.WEEK.map(this.translateOptions);
-        case GROUP_BY_FILTER[3].period:
-          return GROUP_BY_OPTIONS.MONTH.map(this.translateOptions);
-        case GROUP_BY_FILTER[4].period:
-          return GROUP_BY_OPTIONS.YEAR.map(this.translateOptions);
-        default:
-          return GROUP_BY_OPTIONS.DAY.map(this.translateOptions);
+      // Get filter value directly from filterType key
+      const filterValue = payload[this.filterType];
+      if (filterValue) {
+        this.selectedFilter = Array.isArray(filterValue)
+          ? filterValue[0]
+          : filterValue;
+      } else {
+        this.selectedFilter = null;
       }
-    },
-    translateOptions(opts) {
-      return { id: opts.id, groupBy: this.$t(opts.groupByKey) };
-    },
-    onBusinessHoursToggle(value) {
-      this.businessHours = value;
-      this.fetchAllData();
 
-      useTrack(REPORTS_EVENTS.FILTER_REPORT, {
-        filterType: 'businessHours',
-        filterValue: value,
-        reportType: this.type,
-      });
+      this.fetchAllData();
     },
   },
 };
@@ -222,17 +170,12 @@ export default {
       @click="downloadReports"
     />
   </ReportHeader>
+
   <ReportFilters
     v-if="filterItemsList"
-    :type="type"
-    :filter-items-list="filterItemsList"
-    :group-by-filter-items-list="groupByfilterItemsList"
-    :selected-group-by-filter="selectedGroupByFilter"
-    :current-filter="selectedFilter"
-    @date-range-change="onDateRangeChange"
+    :filter-type="filterType"
+    :selected-item="selectedFilter"
     @filter-change="onFilterChange"
-    @group-by-filter-change="onGroupByFilterChange"
-    @business-hours-toggle="onBusinessHoursToggle"
   />
   <ReportContainer
     v-if="filterItemsList.length"
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/components/specs/Filters/FiltersAgents.spec.js b/app/javascript/dashboard/routes/dashboard/settings/reports/components/specs/Filters/FiltersAgents.spec.js
deleted file mode 100644
index 391b889d4..000000000
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/components/specs/Filters/FiltersAgents.spec.js
+++ /dev/null
@@ -1,57 +0,0 @@
-import { shallowMount } from '@vue/test-utils';
-import { createStore } from 'vuex';
-import ReportsFiltersAgents from '../../Filters/Agents.vue';
-
-const mockStore = createStore({
-  modules: {
-    agents: {
-      namespaced: true,
-      state: {
-        agents: [],
-      },
-      getters: {
-        getAgents: state => state.agents,
-      },
-      actions: {
-        get: vi.fn(),
-      },
-    },
-  },
-});
-
-const mountParams = {
-  global: {
-    plugins: [mockStore],
-    mocks: {
-      $t: msg => msg,
-    },
-    stubs: ['multiselect'],
-  },
-};
-
-describe('ReportsFiltersAgents.vue', () => {
-  it('emits "agents-filter-selection" event when handleInput is called', async () => {
-    const wrapper = shallowMount(ReportsFiltersAgents, mountParams);
-
-    const selectedAgents = [
-      { id: 1, name: 'Agent 1' },
-      { id: 2, name: 'Agent 2' },
-    ];
-    await wrapper.setData({ selectedOptions: selectedAgents });
-
-    await wrapper.vm.handleInput();
-
-    expect(wrapper.emitted('agentsFilterSelection')).toBeTruthy();
-    expect(wrapper.emitted('agentsFilterSelection')[0]).toEqual([
-      selectedAgents,
-    ]);
-  });
-
-  it('dispatches the "agents/get" action when the component is mounted', () => {
-    const dispatchSpy = vi.spyOn(mockStore, 'dispatch');
-
-    shallowMount(ReportsFiltersAgents, mountParams);
-
-    expect(dispatchSpy).toHaveBeenCalledWith('agents/get');
-  });
-});
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/components/specs/Filters/FiltersDateGroupBy.spec.js b/app/javascript/dashboard/routes/dashboard/settings/reports/components/specs/Filters/FiltersDateGroupBy.spec.js
deleted file mode 100644
index 01223afbf..000000000
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/components/specs/Filters/FiltersDateGroupBy.spec.js
+++ /dev/null
@@ -1,47 +0,0 @@
-import { shallowMount } from '@vue/test-utils';
-import ReportsFiltersDateGroupBy from '../../Filters/DateGroupBy.vue';
-import { GROUP_BY_OPTIONS } from '../../../constants';
-
-const mountParams = {
-  global: {
-    mocks: {
-      $t: msg => msg,
-    },
-    stubs: ['multiselect'],
-  },
-};
-
-describe('ReportsFiltersDateGroupBy.vue', () => {
-  it('emits "on-grouping-change" event when changeFilterSelection is called', () => {
-    const wrapper = shallowMount(ReportsFiltersDateGroupBy, mountParams);
-
-    const selectedFilter = GROUP_BY_OPTIONS.DAY;
-    wrapper.vm.changeFilterSelection(selectedFilter);
-
-    expect(wrapper.emitted('onGroupingChange')).toBeTruthy();
-    expect(wrapper.emitted('onGroupingChange')[0]).toEqual([selectedFilter]);
-  });
-
-  it('updates currentSelectedFilter when selectedOption is changed', async () => {
-    const wrapper = shallowMount(ReportsFiltersDateGroupBy, mountParams);
-
-    const newSelectedOption = GROUP_BY_OPTIONS.MONTH;
-    await wrapper.setProps({ selectedOption: newSelectedOption });
-
-    expect(wrapper.vm.currentSelectedFilter).toEqual({
-      ...newSelectedOption,
-      groupBy: newSelectedOption.translationKey,
-    });
-  });
-
-  it('initializes translatedOptions correctly', () => {
-    const wrapper = shallowMount(ReportsFiltersDateGroupBy, mountParams);
-
-    const expectedOptions = wrapper.vm.validGroupOptions.map(option => ({
-      ...option,
-      groupBy: option.translationKey,
-    }));
-
-    expect(wrapper.vm.translatedOptions).toEqual(expectedOptions);
-  });
-});
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/components/specs/Filters/FiltersDateRange.spec.js b/app/javascript/dashboard/routes/dashboard/settings/reports/components/specs/Filters/FiltersDateRange.spec.js
deleted file mode 100644
index c863029fe..000000000
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/components/specs/Filters/FiltersDateRange.spec.js
+++ /dev/null
@@ -1,41 +0,0 @@
-import { shallowMount } from '@vue/test-utils';
-import ReportFiltersDateRange from '../../Filters/DateRange.vue';
-import { DATE_RANGE_OPTIONS } from '../../../constants';
-
-const mountParams = {
-  global: {
-    mocks: {
-      $t: msg => msg,
-    },
-    stubs: ['multiselect'],
-  },
-};
-
-describe('ReportFiltersDateRange.vue', () => {
-  it('emits "onRangeChange" event when updateRange is called', () => {
-    const wrapper = shallowMount(ReportFiltersDateRange, mountParams);
-
-    const selectedRange = DATE_RANGE_OPTIONS.LAST_7_DAYS;
-    wrapper.vm.updateRange(selectedRange);
-
-    expect(wrapper.emitted('onRangeChange')).toBeTruthy();
-    expect(wrapper.emitted('onRangeChange')[0]).toEqual([selectedRange]);
-  });
-
-  it('initializes options correctly', () => {
-    const wrapper = shallowMount(ReportFiltersDateRange, mountParams);
-
-    const expectedIds = Object.values(DATE_RANGE_OPTIONS).map(
-      option => option.id
-    );
-    const receivedIds = wrapper.vm.options.map(option => option.id);
-
-    expect(receivedIds).toEqual(expectedIds);
-  });
-
-  it('initializes selectedOption correctly', () => {
-    const wrapper = shallowMount(ReportFiltersDateRange, mountParams);
-    const expectedId = Object.values(DATE_RANGE_OPTIONS)[0].id;
-    expect(wrapper.vm.selectedOption.id).toBe(expectedId);
-  });
-});
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/components/specs/Filters/FiltersInboxes.spec.js b/app/javascript/dashboard/routes/dashboard/settings/reports/components/specs/Filters/FiltersInboxes.spec.js
deleted file mode 100644
index fbb3f2d3f..000000000
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/components/specs/Filters/FiltersInboxes.spec.js
+++ /dev/null
@@ -1,65 +0,0 @@
-import { shallowMount } from '@vue/test-utils';
-import { createStore } from 'vuex';
-import ReportsFiltersInboxes from '../../Filters/Inboxes.vue';
-
-const mountParams = {
-  global: {
-    mocks: {
-      $t: msg => msg,
-    },
-    stubs: ['multiselect'],
-  },
-};
-
-describe('ReportsFiltersInboxes.vue', () => {
-  let store;
-  let inboxesModule;
-
-  beforeEach(() => {
-    inboxesModule = {
-      namespaced: true,
-      getters: {
-        getInboxes: () => () => [
-          { id: 1, name: 'Inbox 1' },
-          { id: 2, name: 'Inbox 2' },
-        ],
-      },
-      actions: {
-        get: vi.fn(),
-      },
-    };
-
-    store = createStore({
-      modules: {
-        inboxes: inboxesModule,
-      },
-    });
-  });
-
-  it('dispatches "inboxes/get" action when component is mounted', () => {
-    shallowMount(ReportsFiltersInboxes, {
-      global: {
-        plugins: [store],
-        ...mountParams.global,
-      },
-    });
-    expect(inboxesModule.actions.get).toHaveBeenCalled();
-  });
-
-  it('emits "inbox-filter-selection" event when handleInput is called', async () => {
-    const wrapper = shallowMount(ReportsFiltersInboxes, {
-      global: {
-        plugins: [store],
-        ...mountParams.global,
-      },
-    });
-
-    const selectedInbox = { id: 1, name: 'Inbox 1' };
-    await wrapper.setData({ selectedOption: selectedInbox });
-
-    await wrapper.vm.handleInput();
-
-    expect(wrapper.emitted('inboxFilterSelection')).toBeTruthy();
-    expect(wrapper.emitted('inboxFilterSelection')[0]).toEqual([selectedInbox]);
-  });
-});
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/components/specs/Filters/FiltersLabels.spec.js b/app/javascript/dashboard/routes/dashboard/settings/reports/components/specs/Filters/FiltersLabels.spec.js
deleted file mode 100644
index ed2903fad..000000000
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/components/specs/Filters/FiltersLabels.spec.js
+++ /dev/null
@@ -1,67 +0,0 @@
-import { shallowMount } from '@vue/test-utils';
-import { createStore } from 'vuex';
-import ReportsFiltersLabels from '../../Filters/Labels.vue';
-
-const mountParams = {
-  global: {
-    mocks: {
-      $t: msg => msg,
-    },
-    stubs: ['multiselect'],
-  },
-};
-
-describe('ReportsFiltersLabels.vue', () => {
-  let store;
-  let labelsModule;
-
-  beforeEach(() => {
-    labelsModule = {
-      namespaced: true,
-      getters: {
-        getLabels: () => () => [
-          { id: 1, title: 'Label 1', color: 'red' },
-          { id: 2, title: 'Label 2', color: 'blue' },
-        ],
-      },
-      actions: {
-        get: vi.fn(),
-      },
-    };
-
-    store = createStore({
-      modules: {
-        labels: labelsModule,
-      },
-    });
-  });
-
-  it('dispatches "labels/get" action when component is mounted', () => {
-    shallowMount(ReportsFiltersLabels, {
-      global: {
-        plugins: [store],
-        ...mountParams.global,
-      },
-    });
-    expect(labelsModule.actions.get).toHaveBeenCalled();
-  });
-
-  it('emits "labels-filter-selection" event when handleInput is called', async () => {
-    const wrapper = shallowMount(ReportsFiltersLabels, {
-      global: {
-        plugins: [store],
-        ...mountParams.global,
-      },
-    });
-
-    const selectedLabel = { id: 1, title: 'Label 1', color: 'red' };
-    await wrapper.setData({ selectedOption: selectedLabel });
-
-    await wrapper.vm.handleInput();
-
-    expect(wrapper.emitted('labelsFilterSelection')).toBeTruthy();
-    expect(wrapper.emitted('labelsFilterSelection')[0]).toEqual([
-      selectedLabel,
-    ]);
-  });
-});
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/components/specs/Filters/FiltersRatings.spec.js b/app/javascript/dashboard/routes/dashboard/settings/reports/components/specs/Filters/FiltersRatings.spec.js
deleted file mode 100644
index 1506a8a7f..000000000
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/components/specs/Filters/FiltersRatings.spec.js
+++ /dev/null
@@ -1,43 +0,0 @@
-import { shallowMount } from '@vue/test-utils';
-import ReportFiltersRatings from '../../Filters/Ratings.vue';
-import { CSAT_RATINGS } from 'shared/constants/messages';
-
-const mountParams = {
-  global: {
-    mocks: {
-      $t: msg => msg,
-    },
-    stubs: ['multiselect'],
-  },
-};
-
-describe('ReportFiltersRatings.vue', () => {
-  it('emits "rating-filter-selection" event when handleInput is called', async () => {
-    const wrapper = shallowMount(ReportFiltersRatings, {
-      ...mountParams,
-    });
-
-    const selectedRating = { value: 1, label: 'Rating 1' };
-    await wrapper.setData({ selectedOption: selectedRating });
-
-    await wrapper.vm.handleInput(selectedRating);
-
-    expect(wrapper.emitted('ratingFilterSelection')).toBeTruthy();
-    expect(wrapper.emitted('ratingFilterSelection')[0]).toEqual([
-      selectedRating,
-    ]);
-  });
-
-  it('initializes options correctly', () => {
-    const wrapper = shallowMount(ReportFiltersRatings, {
-      ...mountParams,
-    });
-
-    const expectedOptions = CSAT_RATINGS.map(option => ({
-      ...option,
-      label: option.translationKey,
-    }));
-
-    expect(wrapper.vm.options).toEqual(expectedOptions);
-  });
-});
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/components/specs/Filters/FiltersTeams.spec.js b/app/javascript/dashboard/routes/dashboard/settings/reports/components/specs/Filters/FiltersTeams.spec.js
deleted file mode 100644
index 18fb0ec49..000000000
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/components/specs/Filters/FiltersTeams.spec.js
+++ /dev/null
@@ -1,65 +0,0 @@
-import { shallowMount } from '@vue/test-utils';
-import { createStore } from 'vuex';
-import ReportsFiltersTeams from '../../Filters/Teams.vue';
-
-const mountParams = {
-  global: {
-    mocks: {
-      $t: msg => msg,
-    },
-    stubs: ['multiselect'],
-  },
-};
-
-describe('ReportsFiltersTeams.vue', () => {
-  let store;
-  let teamsModule;
-
-  beforeEach(() => {
-    teamsModule = {
-      namespaced: true,
-      getters: {
-        getTeams: () => () => [
-          { id: 1, name: 'Team 1' },
-          { id: 2, name: 'Team 2' },
-        ],
-      },
-      actions: {
-        get: vi.fn(),
-      },
-    };
-
-    store = createStore({
-      modules: {
-        teams: teamsModule,
-      },
-    });
-  });
-
-  it('dispatches "teams/get" action when component is mounted', () => {
-    shallowMount(ReportsFiltersTeams, {
-      global: {
-        plugins: [store],
-        ...mountParams,
-      },
-    });
-    expect(teamsModule.actions.get).toHaveBeenCalled();
-  });
-
-  it('emits "team-filter-selection" event when handleInput is called', async () => {
-    const wrapper = shallowMount(ReportsFiltersTeams, {
-      global: {
-        plugins: [store],
-        ...mountParams,
-      },
-    });
-
-    await wrapper.setData({ selectedOption: { id: 1, name: 'Team 1' } });
-    await wrapper.vm.handleInput();
-
-    expect(wrapper.emitted('teamFilterSelection')).toBeTruthy();
-    expect(wrapper.emitted('teamFilterSelection')[0]).toEqual([
-      { id: 1, name: 'Team 1' },
-    ]);
-  });
-});
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/helpers/reportFilterHelper.js b/app/javascript/dashboard/routes/dashboard/settings/reports/helpers/reportFilterHelper.js
new file mode 100644
index 000000000..daea399b3
--- /dev/null
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/helpers/reportFilterHelper.js
@@ -0,0 +1,69 @@
+export const generateReportURLParams = ({
+  from,
+  to,
+  businessHours,
+  groupBy,
+  range,
+}) => {
+  const params = {};
+
+  // Always include from/to dates
+  if (from) params.from = from;
+  if (to) params.to = to;
+
+  if (businessHours) params.business_hours = 'true';
+  if (groupBy) params.group_by = groupBy;
+
+  // Include range type (last7days, last3months, custom, etc.)
+  if (range) params.range = range;
+
+  return params;
+};
+
+export const parseReportURLParams = query => {
+  const { from, to, business_hours, group_by, range } = query;
+
+  return {
+    from: from ? Number(from) : null,
+    to: to ? Number(to) : null,
+    businessHours: business_hours === 'true',
+    groupBy: group_by ? Number(group_by) : null,
+    range: range || null,
+  };
+};
+
+// Parse filter params from URL (agent_id, inbox_id, team_id, sla_policy_id, label, rating)
+export const parseFilterURLParams = query => {
+  return {
+    agent_id: query.agent_id ? Number(query.agent_id) : null,
+    inbox_id: query.inbox_id ? Number(query.inbox_id) : null,
+    team_id: query.team_id ? Number(query.team_id) : null,
+    sla_policy_id: query.sla_policy_id ? Number(query.sla_policy_id) : null,
+    label: query.label || null,
+    rating: query.rating ? Number(query.rating) : null,
+  };
+};
+
+// Generate filter URL params (only include non-null values)
+export const generateFilterURLParams = filters => {
+  const params = {};
+  if (filters.agent_id) params.agent_id = filters.agent_id;
+  if (filters.inbox_id) params.inbox_id = filters.inbox_id;
+  if (filters.team_id) params.team_id = filters.team_id;
+  if (filters.sla_policy_id) params.sla_policy_id = filters.sla_policy_id;
+  if (filters.label) params.label = filters.label;
+  if (filters.rating) params.rating = filters.rating;
+  return params;
+};
+
+// Merge date range and filter params for complete URL
+export const generateCompleteURLParams = ({
+  from,
+  to,
+  range,
+  filters = {},
+}) => {
+  const dateParams = generateReportURLParams({ from, to, range });
+  const filterParams = generateFilterURLParams(filters);
+  return { ...dateParams, ...filterParams };
+};
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/helpers/reportFilterHelper.spec.js b/app/javascript/dashboard/routes/dashboard/settings/reports/helpers/reportFilterHelper.spec.js
new file mode 100644
index 000000000..4bb2918b4
--- /dev/null
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/helpers/reportFilterHelper.spec.js
@@ -0,0 +1,350 @@
+import {
+  generateReportURLParams,
+  parseReportURLParams,
+  parseFilterURLParams,
+  generateFilterURLParams,
+  generateCompleteURLParams,
+} from './reportFilterHelper';
+
+describe('reportFilterHelper', () => {
+  describe('generateReportURLParams', () => {
+    it('generates URL params with from and to dates', () => {
+      const params = generateReportURLParams({
+        from: 1738607400,
+        to: 1770229799,
+      });
+
+      expect(params).toEqual({
+        from: 1738607400,
+        to: 1770229799,
+      });
+    });
+
+    it('includes business hours when true', () => {
+      const params = generateReportURLParams({
+        from: 1738607400,
+        to: 1770229799,
+        businessHours: true,
+      });
+
+      expect(params).toEqual({
+        from: 1738607400,
+        to: 1770229799,
+        business_hours: 'true',
+      });
+    });
+
+    it('excludes business hours when false', () => {
+      const params = generateReportURLParams({
+        from: 1738607400,
+        to: 1770229799,
+        businessHours: false,
+      });
+
+      expect(params).toEqual({
+        from: 1738607400,
+        to: 1770229799,
+      });
+    });
+
+    it('includes group by parameter', () => {
+      const params = generateReportURLParams({
+        from: 1738607400,
+        to: 1770229799,
+        groupBy: 3,
+      });
+
+      expect(params).toEqual({
+        from: 1738607400,
+        to: 1770229799,
+        group_by: 3,
+      });
+    });
+
+    it('includes range type', () => {
+      const params = generateReportURLParams({
+        from: 1738607400,
+        to: 1770229799,
+        range: 'last7days',
+      });
+
+      expect(params).toEqual({
+        from: 1738607400,
+        to: 1770229799,
+        range: 'last7days',
+      });
+    });
+
+    it('generates complete URL params with all options', () => {
+      const params = generateReportURLParams({
+        from: 1738607400,
+        to: 1770229799,
+        businessHours: true,
+        groupBy: 3,
+        range: 'lastYear',
+      });
+
+      expect(params).toEqual({
+        from: 1738607400,
+        to: 1770229799,
+        business_hours: 'true',
+        group_by: 3,
+        range: 'lastYear',
+      });
+    });
+  });
+
+  describe('parseReportURLParams', () => {
+    it('parses from and to dates as numbers', () => {
+      const result = parseReportURLParams({
+        from: '1738607400',
+        to: '1770229799',
+      });
+
+      expect(result).toEqual({
+        from: 1738607400,
+        to: 1770229799,
+        businessHours: false,
+        groupBy: null,
+        range: null,
+      });
+    });
+
+    it('parses business hours as boolean', () => {
+      const result = parseReportURLParams({
+        from: '1738607400',
+        to: '1770229799',
+        business_hours: 'true',
+      });
+
+      expect(result.businessHours).toBe(true);
+    });
+
+    it('returns false for business hours when not "true"', () => {
+      const result = parseReportURLParams({
+        from: '1738607400',
+        to: '1770229799',
+        business_hours: 'false',
+      });
+
+      expect(result.businessHours).toBe(false);
+    });
+
+    it('parses group by as number', () => {
+      const result = parseReportURLParams({
+        from: '1738607400',
+        to: '1770229799',
+        group_by: '3',
+      });
+
+      expect(result.groupBy).toBe(3);
+    });
+
+    it('parses range type', () => {
+      const result = parseReportURLParams({
+        from: '1738607400',
+        to: '1770229799',
+        range: 'last7days',
+      });
+
+      expect(result.range).toBe('last7days');
+    });
+
+    it('returns null for missing parameters', () => {
+      const result = parseReportURLParams({});
+
+      expect(result).toEqual({
+        from: null,
+        to: null,
+        businessHours: false,
+        groupBy: null,
+        range: null,
+      });
+    });
+
+    it('parses complete URL params with all options', () => {
+      const result = parseReportURLParams({
+        from: '1738607400',
+        to: '1770229799',
+        business_hours: 'true',
+        group_by: '3',
+        range: 'lastYear',
+      });
+
+      expect(result).toEqual({
+        from: 1738607400,
+        to: 1770229799,
+        businessHours: true,
+        groupBy: 3,
+        range: 'lastYear',
+      });
+    });
+
+    it('handles numeric values correctly', () => {
+      const result = parseReportURLParams({
+        from: 1738607400,
+        to: 1770229799,
+        group_by: 3,
+      });
+
+      expect(result.from).toBe(1738607400);
+      expect(result.to).toBe(1770229799);
+      expect(result.groupBy).toBe(3);
+    });
+  });
+
+  describe('round-trip conversion', () => {
+    it('maintains data integrity through generate and parse cycle', () => {
+      const original = {
+        from: 1738607400,
+        to: 1770229799,
+        businessHours: true,
+        groupBy: 3,
+        range: 'lastYear',
+      };
+
+      const urlParams = generateReportURLParams(original);
+      const parsed = parseReportURLParams(urlParams);
+
+      expect(parsed.from).toBe(original.from);
+      expect(parsed.to).toBe(original.to);
+      expect(parsed.businessHours).toBe(original.businessHours);
+      expect(parsed.groupBy).toBe(original.groupBy);
+      expect(parsed.range).toBe(original.range);
+    });
+  });
+
+  describe('parseFilterURLParams', () => {
+    it('parses all filter params as numbers', () => {
+      const result = parseFilterURLParams({
+        agent_id: '123',
+        inbox_id: '456',
+        team_id: '789',
+        sla_policy_id: '101',
+        rating: '4',
+      });
+
+      expect(result).toEqual({
+        agent_id: 123,
+        inbox_id: 456,
+        team_id: 789,
+        sla_policy_id: 101,
+        label: null,
+        rating: 4,
+      });
+    });
+
+    it('parses label as string', () => {
+      const result = parseFilterURLParams({
+        label: 'bug',
+      });
+
+      expect(result.label).toBe('bug');
+    });
+
+    it('returns null for missing parameters', () => {
+      const result = parseFilterURLParams({});
+
+      expect(result).toEqual({
+        agent_id: null,
+        inbox_id: null,
+        team_id: null,
+        sla_policy_id: null,
+        label: null,
+        rating: null,
+      });
+    });
+  });
+
+  describe('generateFilterURLParams', () => {
+    it('includes only non-null filter values', () => {
+      const params = generateFilterURLParams({
+        agent_id: 123,
+        inbox_id: null,
+        team_id: 456,
+        rating: null,
+      });
+
+      expect(params).toEqual({
+        agent_id: 123,
+        team_id: 456,
+      });
+    });
+
+    it('includes label when present', () => {
+      const params = generateFilterURLParams({
+        label: 'bug',
+      });
+
+      expect(params).toEqual({
+        label: 'bug',
+      });
+    });
+
+    it('returns empty object when all values are null', () => {
+      const params = generateFilterURLParams({
+        agent_id: null,
+        inbox_id: null,
+        team_id: null,
+      });
+
+      expect(params).toEqual({});
+    });
+  });
+
+  describe('generateCompleteURLParams', () => {
+    it('merges date and filter params', () => {
+      const params = generateCompleteURLParams({
+        from: 1738607400,
+        to: 1770229799,
+        range: 'last7days',
+        filters: {
+          agent_id: 123,
+          inbox_id: 456,
+        },
+      });
+
+      expect(params).toEqual({
+        from: 1738607400,
+        to: 1770229799,
+        range: 'last7days',
+        agent_id: 123,
+        inbox_id: 456,
+      });
+    });
+
+    it('handles empty filters', () => {
+      const params = generateCompleteURLParams({
+        from: 1738607400,
+        to: 1770229799,
+        range: 'last7days',
+        filters: {},
+      });
+
+      expect(params).toEqual({
+        from: 1738607400,
+        to: 1770229799,
+        range: 'last7days',
+      });
+    });
+
+    it('excludes null filter values', () => {
+      const params = generateCompleteURLParams({
+        from: 1738607400,
+        to: 1770229799,
+        filters: {
+          agent_id: 123,
+          inbox_id: null,
+          team_id: 456,
+        },
+      });
+
+      expect(params).toEqual({
+        from: 1738607400,
+        to: 1770229799,
+        agent_id: 123,
+        team_id: 456,
+      });
+    });
+  });
+});
diff --git a/app/javascript/dashboard/store/modules/labels.js b/app/javascript/dashboard/store/modules/labels.js
index 662c2973e..658f212fd 100644
--- a/app/javascript/dashboard/store/modules/labels.js
+++ b/app/javascript/dashboard/store/modules/labels.js
@@ -27,7 +27,7 @@ export const getters = {
       .sort((a, b) => a.title.localeCompare(b.title));
   },
   getLabelById: _state => id => {
-    return _state.records.find(record => record.id === Number(id));
+    return _state.records.find(record => record.id === Number(id)) || {};
   },
 };