chore: Update translations (#10549)

Co-authored-by: Shivam Mishra <scm.mymail@gmail.com> Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
2025-01-14 08:30:56 -08:00
parent 91dd92e318
commit 0c01303db0
1111 changed files with 59718 additions and 21681 deletions
--- a/app/javascript/dashboard/i18n/locale/zh_TW/advancedFilters.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/advancedFilters.json
@@ -18,33 +18,42 @@
      "AND": "且",
      "OR": "或"
    },
-    "INPUT_PLACEHOLDER": "Enter value",
+    "INPUT_PLACEHOLDER": "輸入文字或數值",
    "OPERATOR_LABELS": {
      "equal_to": "等於",
      "not_equal_to": "不等於",
-      "contains": "包含",
      "does_not_contain": "不包含",
      "is_present": "存在",
      "is_not_present": "不存在",
      "is_greater_than": "大於",
      "is_less_than": "小於",
      "days_before": "x 天前",
-      "starts_with": "從這開始"
+      "starts_with": "從這開始",
+      "equalTo": "等於",
+      "notEqualTo": "不等於",
+      "contains": "包含",
+      "doesNotContain": "不包含",
+      "isPresent": "存在",
+      "isNotPresent": "不存在",
+      "isGreaterThan": "大於",
+      "isLessThan": "小於",
+      "daysBefore": "x 天前",
+      "startsWith": "從這開始"
    },
    "ATTRIBUTE_LABELS": {
-      "TRUE": "True",
-      "FALSE": "False"
+      "TRUE": "是",
+      "FALSE": "否"
    },
    "ATTRIBUTES": {
      "STATUS": "狀態",
-      "ASSIGNEE_NAME": "轉發指定人",
+      "ASSIGNEE_NAME": "指派客服",
      "INBOX_NAME": "收件匣名稱",
      "TEAM_NAME": "團隊名稱",
      "CONVERSATION_IDENTIFIER": "對話ID",
      "CAMPAIGN_NAME": "活動名稱",
      "LABELS": "標籤",
      "BROWSER_LANGUAGE": "瀏覽器語言",
-      "PRIORITY": "優先",
+      "PRIORITY": "優先程度",
      "COUNTRY_NAME": "國家名稱",
      "REFERER_LINK": "推薦人連結",
      "CUSTOM_ATTRIBUTE_LIST": "列表",
@@ -56,11 +65,14 @@
      "LAST_ACTIVITY": "最後活動"
    },
    "ERRORS": {
-      "VALUE_REQUIRED": "此欄位為必填項目"
+      "VALUE_REQUIRED": "此欄位為必填項目",
+      "ATTRIBUTE_KEY_REQUIRED": "Attribute key is required",
+      "FILTER_OPERATOR_REQUIRED": "Filter operator is required",
+      "VALUE_MUST_BE_BETWEEN_1_AND_998": "Value must be between 1 and 998"
    },
    "GROUPS": {
      "STANDARD_FILTERS": "一般查詢條件",
-      "ADDITIONAL_FILTERS": "田家查詢條件",
+      "ADDITIONAL_FILTERS": "添加查詢條件",
      "CUSTOM_ATTRIBUTES": "自訂屬性"
    },
    "CUSTOM_VIEWS": {
--- a/app/javascript/dashboard/i18n/locale/zh_TW/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/agentBots.json
@@ -8,7 +8,7 @@
      "NAME": {
        "LABEL": "機器人名稱",
        "PLACEHOLDER": "命名你的機器人",
-        "ERROR": "機器人名稱為必填."
+        "ERROR": "機器人名稱為必填"
      },
      "DESCRIPTION": {
        "LABEL": "機器人描述",
@@ -16,19 +16,19 @@
      },
      "BOT_CONFIG": {
        "ERROR": "請在上方輸入你的CSML機器人設定",
-        "API_ERROR": "你的CSML設定是無效的. 請修正後再試."
+        "API_ERROR": "你的CSML設定是無效的。請修正後再試"
      },
      "SUBMIT": "驗證並儲存"
    },
    "BOT_CONFIGURATION": {
-      "TITLE": "選擇一個客服機器人",
-      "DESC": "Assign an Agent Bot to your inbox. They can handle initial conversations and transfer them to a live agent when necessary.",
+      "TITLE": "選擇一個機器人",
+      "DESC": "將機器人分配到您的收件匣中。它們可以處理初始對話，並在必要時轉接給真人客服",
      "SUBMIT": "更新",
      "DISCONNECT": "取消機器人連結",
-      "SUCCESS_MESSAGE": "成功更新客服機器人.",
-      "DISCONNECTED_SUCCESS_MESSAGE": "成功解除客服機器人連結.",
-      "ERROR_MESSAGE": "Could not update the agent bot. Please try again.",
-      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot. Please try again.",
+      "SUCCESS_MESSAGE": "成功更新機器人",
+      "DISCONNECTED_SUCCESS_MESSAGE": "成功解除機器人連結",
+      "ERROR_MESSAGE": "無法更新機器人，請再試一次",
+      "DISCONNECTED_ERROR_MESSAGE": "無法斷開機器人，請再試一次",
      "SELECT_PLACEHOLDER": "選擇機器人"
    },
    "ADD": {
@@ -49,10 +49,10 @@
      "TITLE": "刪除機器人",
      "SUBMIT": "刪除",
      "CANCEL_BUTTON_TEXT": "取消",
-      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible.",
+      "DESCRIPTION": "您確定要刪除此機器人嗎？此操作無法恢復",
      "API": {
-        "SUCCESS_MESSAGE": "機器人刪除成功.",
-        "ERROR_MESSAGE": "Could not delete bot. Please try again."
+        "SUCCESS_MESSAGE": "機器人刪除成功",
+        "ERROR_MESSAGE": "無法刪除機器人，請再試一次"
      }
    },
    "EDIT": {
--- a/app/javascript/dashboard/i18n/locale/zh_TW/agentMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/agentMgmt.json
@@ -12,18 +12,18 @@
    "LIST": {
      "404": "沒有與此帳號關聯的客服",
      "TITLE": "管理您團隊中的客服",
-      "DESC": "你可以新增 / 移除客服到你的團隊。",
+      "DESC": "你可以新增 / 移除客服到你的團隊",
      "NAME": "姓名",
      "EMAIL": "電子信箱",
      "STATUS": "狀態",
      "ACTIONS": "操作",
      "VERIFIED": "已認證",
      "VERIFICATION_PENDING": "待驗證",
-      "AVAILABLE_CUSTOM_ROLE": "Available custom role permissions"
+      "AVAILABLE_CUSTOM_ROLE": "可用的自定義角色權限"
    },
    "ADD": {
      "TITLE": "新增客服到你的團隊",
-      "DESC": "您可以新增能夠支援您的收件匣的人。",
+      "DESC": "您可以新增能夠支援您的收件匣的人",
      "CANCEL_BUTTON_TEXT": "取消",
      "FORM": {
        "NAME": {
@@ -97,7 +97,7 @@
      }
    },
    "SEARCH": {
-      "NO_RESULTS": "查無結果。"
+      "NO_RESULTS": "查無結果"
    },
    "MULTI_SELECTOR": {
      "PLACEHOLDER": "無",
--- a/app/javascript/dashboard/i18n/locale/zh_TW/automation.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/automation.json
@@ -1,12 +1,12 @@
 {
  "AUTOMATION": {
-    "HEADER": "Automation",
+    "HEADER": "自動化",
    "DESCRIPTION": "Automation can replace and streamline existing processes that require manual effort, such as adding labels and assigning conversations to the most suitable agent. This allows the team to focus on their strengths while reducing time spent on routine tasks.",
    "LEARN_MORE": "Learn more about automation",
-    "HEADER_BTN_TXT": "Add Automation Rule",
+    "HEADER_BTN_TXT": "新增自動化規則",
    "LOADING": "Fetching automation rules",
    "ADD": {
-      "TITLE": "Add Automation Rule",
+      "TITLE": "新增自動化規則",
      "SUBMIT": "建立",
      "CANCEL_BUTTON_TEXT": "取消",
      "FORM": {
@@ -40,16 +40,16 @@
      }
    },
    "LIST": {
-      "TABLE_HEADER": [
-        "姓名",
-        "描述資訊",
-        "Active",
-        "Created on"
-      ],
+      "TABLE_HEADER": {
+        "NAME": "姓名",
+        "DESCRIPTION": "描述資訊",
+        "ACTIVE": "Active",
+        "CREATED_ON": "Created on"
+      },
      "404": "No automation rules found"
    },
    "DELETE": {
-      "TITLE": "Delete Automation Rule",
+      "TITLE": "刪除自動化規則",
      "SUBMIT": "刪除",
      "CANCEL_BUTTON_TEXT": "取消",
      "CONFIRM": {
@@ -64,7 +64,7 @@
      }
    },
    "EDIT": {
-      "TITLE": "Edit Automation Rule",
+      "TITLE": "編輯自動化規則",
      "SUBMIT": "更新",
      "CANCEL_BUTTON_TEXT": "取消",
      "API": {
@@ -99,8 +99,8 @@
      "URL_INPUT_PLACEHOLDER": "Enter URL"
    },
    "TOGGLE": {
-      "ACTIVATION_TITLE": "Activate Automation Rule",
-      "DEACTIVATION_TITLE": "Deactivate Automation Rule",
+      "ACTIVATION_TITLE": "啟用自動化規則",
+      "DEACTIVATION_TITLE": "停用自動化規則",
      "ACTIVATION_DESCRIPTION": "This action will activate the automation rule '{automationName}'. Are you sure you want to proceed?",
      "DEACTIVATION_DESCRIPTION": "This action will deactivate the automation rule '{automationName}'. Are you sure you want to proceed?",
      "ACTIVATION_SUCCESFUL": "Automation Rule Activated Successfully",
--- a/app/javascript/dashboard/i18n/locale/zh_TW/bulkActions.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/bulkActions.json
@@ -18,12 +18,12 @@
    "AGENT_LIST_LOADING": "Loading agents",
    "UPDATE": {
      "CHANGE_STATUS": "Change status",
-      "SNOOZE_UNTIL": "Snooze",
+      "SNOOZE_UNTIL": "擱置",
      "UPDATE_SUCCESFUL": "Conversation status updated successfully.",
      "UPDATE_FAILED": "Failed to update conversations. Please try again."
    },
    "LABELS": {
-      "ASSIGN_LABELS": "Assign labels",
+      "ASSIGN_LABELS": "標記標籤",
      "NO_LABELS_FOUND": "No labels found for",
      "ASSIGN_SELECTED_LABELS": "Assign selected labels",
      "ASSIGN_SUCCESFUL": "Labels assigned successfully.",
--- a/app/javascript/dashboard/i18n/locale/zh_TW/campaign.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/campaign.json
@@ -1,126 +1,150 @@
 {
  "CAMPAIGN": {
-    "HEADER": "Campaigns",
-    "SIDEBAR_TXT": "Proactive messages allow the customer to send outbound messages to their contacts which would trigger more conversations. Click on <b>Add Campaign</b> to create a new campaign. You can also edit or delete an existing campaign by clicking on the Edit or Delete button.",
-    "HEADER_BTN_TXT": {
-      "ONE_OFF": "Create a one off campaign",
-      "ONGOING": "Create a ongoing campaign"
-    },
-    "ADD": {
-      "TITLE": "Create a campaign",
-      "DESC": "Proactive messages allow the customer to send outbound messages to their contacts which would trigger more conversations.",
-      "CANCEL_BUTTON_TEXT": "取消",
-      "CREATE_BUTTON_TEXT": "建立",
-      "FORM": {
-        "TITLE": {
-          "LABEL": "標題",
-          "PLACEHOLDER": "Please enter the title of campaign",
-          "ERROR": "標題為必填"
+    "LIVE_CHAT": {
+      "HEADER_TITLE": "Live chat campaigns",
+      "NEW_CAMPAIGN": "Create campaign",
+      "CARD": {
+        "STATUS": {
+          "ENABLED": "已啟用",
+          "DISABLED": "已停用"
        },
-        "SCHEDULED_AT": {
-          "LABEL": "Scheduled time",
-          "PLACEHOLDER": "請選擇時間",
-          "CONFIRM": "確定",
-          "ERROR": "Scheduled time is required"
-        },
-        "AUDIENCE": {
-          "LABEL": "Audience",
-          "PLACEHOLDER": "Select the customer labels",
-          "ERROR": "Audience is required"
-        },
-        "INBOX": {
-          "LABEL": "選擇收件匣",
-          "PLACEHOLDER": "選擇收件匣",
-          "ERROR": "Inbox is required"
-        },
-        "MESSAGE": {
-          "LABEL": "訊息",
-          "PLACEHOLDER": "Please enter the message of campaign",
-          "ERROR": "訊息為必填"
-        },
-        "SENT_BY": {
-          "LABEL": "發送者：",
-          "PLACEHOLDER": "Please select the the content of campaign",
-          "ERROR": "發送者為必填"
-        },
-        "END_POINT": {
-          "LABEL": "URL",
-          "PLACEHOLDER": "請輸入 URL",
-          "ERROR": "請輸入一個有效的 URL"
-        },
-        "TIME_ON_PAGE": {
-          "LABEL": "Time on page(Seconds)",
-          "PLACEHOLDER": "請輸入時間",
-          "ERROR": "Time on page is required"
-        },
-        "ENABLED": "Enable campaign",
-        "TRIGGER_ONLY_BUSINESS_HOURS": "Trigger only during business hours",
-        "SUBMIT": "Add Campaign"
+        "CAMPAIGN_DETAILS": {
+          "SENT_BY": "發送者：",
+          "BOT": "機器人",
+          "FROM": "from",
+          "URL": "URL:"
+        }
      },
-      "API": {
-        "SUCCESS_MESSAGE": "Campaign created successfully",
-        "ERROR_MESSAGE": "出現錯誤，請重試。"
+      "EMPTY_STATE": {
+        "TITLE": "No live chat campaigns are available",
+        "SUBTITLE": "Connect with your customers using proactive messages.  Click 'Create campaign' to get started."
+      },
+      "CREATE": {
+        "TITLE": "Create a live chat campaign",
+        "CANCEL_BUTTON_TEXT": "取消",
+        "CREATE_BUTTON_TEXT": "建立",
+        "FORM": {
+          "TITLE": {
+            "LABEL": "標題",
+            "PLACEHOLDER": "Please enter the title of campaign",
+            "ERROR": "標題為必填"
+          },
+          "MESSAGE": {
+            "LABEL": "訊息",
+            "PLACEHOLDER": "Please enter the message of campaign",
+            "ERROR": "訊息為必填"
+          },
+          "INBOX": {
+            "LABEL": "選擇收件匣",
+            "PLACEHOLDER": "選擇收件匣",
+            "ERROR": "Inbox is required"
+          },
+          "SENT_BY": {
+            "LABEL": "發送者：",
+            "PLACEHOLDER": "Please select sender",
+            "ERROR": "發送者為必填"
+          },
+          "END_POINT": {
+            "LABEL": "URL",
+            "PLACEHOLDER": "請輸入 URL",
+            "ERROR": "請輸入一個有效的 URL"
+          },
+          "TIME_ON_PAGE": {
+            "LABEL": "Time on page(Seconds)",
+            "PLACEHOLDER": "請輸入時間",
+            "ERROR": "Time on page is required"
+          },
+          "OTHER_PREFERENCES": {
+            "TITLE": "Other preferences",
+            "ENABLED": "Enable campaign",
+            "TRIGGER_ONLY_BUSINESS_HOURS": "Trigger only during business hours"
+          },
+          "BUTTONS": {
+            "CREATE": "建立",
+            "CANCEL": "取消"
+          },
+          "API": {
+            "SUCCESS_MESSAGE": "Live chat campaign created successfully",
+            "ERROR_MESSAGE": "出現錯誤，請重試。"
+          }
+        }
+      },
+      "EDIT": {
+        "TITLE": "Edit live chat campaign",
+        "FORM": {
+          "API": {
+            "SUCCESS_MESSAGE": "Live chat campaign updated successfully",
+            "ERROR_MESSAGE": "出現錯誤，請重試。"
+          }
+        }
      }
    },
-    "DELETE": {
-      "BUTTON_TEXT": "刪除",
-      "CONFIRM": {
-        "TITLE": "確認刪除",
-        "MESSAGE": "您確定要刪除嗎？",
-        "YES": "是，刪除 ",
-        "NO": "不，保留 "
+    "SMS": {
+      "HEADER_TITLE": "SMS campaigns",
+      "NEW_CAMPAIGN": "Create campaign",
+      "EMPTY_STATE": {
+        "TITLE": "No SMS campaigns are available",
+        "SUBTITLE": "Launch an SMS campaign to reach your customers directly. Send offers or make announcements with ease. Click 'Create campaign' to get started."
      },
+      "CARD": {
+        "STATUS": {
+          "COMPLETED": "已完成",
+          "SCHEDULED": "Scheduled"
+        },
+        "CAMPAIGN_DETAILS": {
+          "SENT_FROM": "Sent from",
+          "ON": "on"
+        }
+      },
+      "CREATE": {
+        "TITLE": "Create SMS campaign",
+        "CANCEL_BUTTON_TEXT": "取消",
+        "CREATE_BUTTON_TEXT": "建立",
+        "FORM": {
+          "TITLE": {
+            "LABEL": "標題",
+            "PLACEHOLDER": "Please enter the title of campaign",
+            "ERROR": "標題為必填"
+          },
+          "MESSAGE": {
+            "LABEL": "訊息",
+            "PLACEHOLDER": "Please enter the message of campaign",
+            "ERROR": "訊息為必填"
+          },
+          "INBOX": {
+            "LABEL": "選擇收件匣",
+            "PLACEHOLDER": "選擇收件匣",
+            "ERROR": "Inbox is required"
+          },
+          "AUDIENCE": {
+            "LABEL": "Audience",
+            "PLACEHOLDER": "Select the customer labels",
+            "ERROR": "Audience is required"
+          },
+          "SCHEDULED_AT": {
+            "LABEL": "Scheduled time",
+            "PLACEHOLDER": "請選擇時間",
+            "ERROR": "Scheduled time is required"
+          },
+          "BUTTONS": {
+            "CREATE": "建立",
+            "CANCEL": "取消"
+          },
+          "API": {
+            "SUCCESS_MESSAGE": "SMS campaign created successfully",
+            "ERROR_MESSAGE": "出現錯誤，請重試。"
+          }
+        }
+      }
+    },
+    "CONFIRM_DELETE": {
+      "TITLE": "您確定要刪除嗎？",
+      "DESCRIPTION": "The delete action is permanent and cannot be reversed.",
+      "CONFIRM": "刪除",
      "API": {
        "SUCCESS_MESSAGE": "Campaign deleted successfully",
-        "ERROR_MESSAGE": "Could not delete the campaign. Please try again later."
+        "ERROR_MESSAGE": "出現錯誤，請重試。"
      }
-    },
-    "EDIT": {
-      "TITLE": "Edit campaign",
-      "UPDATE_BUTTON_TEXT": "更新",
-      "API": {
-        "SUCCESS_MESSAGE": "Campaign updated successfully",
-        "ERROR_MESSAGE": "出現錯誤，請重試"
-      }
-    },
-    "LIST": {
-      "LOADING_MESSAGE": "Loading campaigns...",
-      "404": "There are no campaigns created for this inbox.",
-      "TABLE_HEADER": {
-        "TITLE": "標題",
-        "MESSAGE": "訊息",
-        "INBOX": "收件匣",
-        "STATUS": "狀態",
-        "SENDER": "發送者",
-        "URL": "URL",
-        "SCHEDULED_AT": "Scheduled time",
-        "TIME_ON_PAGE": "時間（秒）",
-        "CREATED_AT": "建立於"
-      },
-      "BUTTONS": {
-        "ADD": "新增",
-        "EDIT": "編輯",
-        "DELETE": "刪除"
-      },
-      "STATUS": {
-        "ENABLED": "已啟用",
-        "DISABLED": "已停用",
-        "COMPLETED": "已完成",
-        "ACTIVE": "Active"
-      },
-      "SENDER": {
-        "BOT": "機器人"
-      }
-    },
-    "ONE_OFF": {
-      "HEADER": "One off campaigns",
-      "404": "There are no one off campaigns created",
-      "INBOXES_NOT_FOUND": "Please create an sms inbox and start adding campaigns"
-    },
-    "ONGOING": {
-      "HEADER": "Ongoing campaigns",
-      "404": "There are no ongoing campaigns created",
-      "INBOXES_NOT_FOUND": "Please create an website inbox and start adding campaigns"
    }
  }
 }
--- a/app/javascript/dashboard/i18n/locale/zh_TW/cannedMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/cannedMgmt.json
@@ -10,11 +10,11 @@
      "404": "此帳戶中沒有可用的罐頭回覆。",
      "TITLE": "管理預設回覆",
      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
-      "TABLE_HEADER": [
-        "Short code",
-        "内容",
-        "操作"
-      ]
+      "TABLE_HEADER": {
+        "SHORT_CODE": "Short code",
+        "CONTENT": "内容",
+        "ACTIONS": "操作"
+      }
    },
    "ADD": {
      "TITLE": "Add canned response",
--- a/app/javascript/dashboard/i18n/locale/zh_TW/chatlist.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/chatlist.json
@@ -6,9 +6,10 @@
    "LIST": {
      "404": "這個群組中無有效對話"
    },
+    "FAILED_TO_SEND": "Failed to send",
    "TAB_HEADING": "對話",
-    "MENTION_HEADING": "Mentions",
-    "UNATTENDED_HEADING": "Unattended",
+    "MENTION_HEADING": "被提及",
+    "UNATTENDED_HEADING": "無人處理",
    "SEARCH": {
      "INPUT": "搜尋人、聊天室、保存回覆"
    },
@@ -20,7 +21,7 @@
    },
    "CHAT_STATUS_FILTER_ITEMS": {
      "open": {
-        "TEXT": "打開"
+        "TEXT": "開啟"
      },
      "resolved": {
        "TEXT": "已解決"
@@ -29,17 +30,17 @@
        "TEXT": "待處理"
      },
      "snoozed": {
-        "TEXT": "Snoozed"
+        "TEXT": "擱置"
      },
      "all": {
-        "TEXT": "所有的"
+        "TEXT": "所有"
      }
    },
    "VIEW_FILTER": "查看",
-    "SORT_TOOLTIP_LABEL": "Sort conversations",
+    "SORT_TOOLTIP_LABEL": "排序對話",
    "CHAT_SORT": {
      "STATUS": "狀態",
-      "ORDER_BY": "Order by"
+      "ORDER_BY": "排序"
    },
    "CHAT_TIME_STAMP": {
      "CREATED": {
@@ -53,28 +54,28 @@
    },
    "SORT_ORDER_ITEMS": {
      "last_activity_at_asc": {
-        "TEXT": "Last activity: Oldest first"
+        "TEXT": "最後收到訊息: 舊的在前"
      },
      "last_activity_at_desc": {
-        "TEXT": "Last activity: Newest first"
+        "TEXT": "最後收到訊息: 新的在前"
      },
      "created_at_desc": {
-        "TEXT": "Created at: Newest first"
+        "TEXT": "對話建立日期: 新的在前"
      },
      "created_at_asc": {
-        "TEXT": "Created at: Oldest first"
+        "TEXT": "對話建立日期: 舊的在前"
      },
      "priority_desc": {
-        "TEXT": "Priority: Highest first"
+        "TEXT": "優先程度: 高的在前"
      },
      "priority_asc": {
-        "TEXT": "Priority: Lowest first"
+        "TEXT": "優先程度: 低的在前"
      },
      "waiting_since_asc": {
-        "TEXT": "Pending Response: Longest first"
+        "TEXT": "等待回應: 久的在前"
      },
      "waiting_since_desc": {
-        "TEXT": "Pending Response: Shortest first"
+        "TEXT": "等待回應: 近的在前"
      }
    },
    "ATTACHMENTS": {
@@ -93,6 +94,9 @@
      "location": {
        "CONTENT": "位置"
      },
+      "ig_reel": {
+        "CONTENT": "Instagram Reel"
+      },
      "fallback": {
        "CONTENT": "分享了一個網址"
      }
@@ -126,6 +130,7 @@
    "NO_CONTENT": "沒有可用內容",
    "HIDE_QUOTED_TEXT": "隱藏引用文字",
    "SHOW_QUOTED_TEXT": "顯示引用文字",
-    "MESSAGE_READ": "Read"
+    "MESSAGE_READ": "Read",
+    "SENDING": "Sending"
  }
 }
--- a/app/javascript/dashboard/i18n/locale/zh_TW/components.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/components.json
@@ -0,0 +1,43 @@
+{
+  "PAGINATION_FOOTER": {
+    "SHOWING": "Showing {startItem} - {endItem} of {totalItems} items",
+    "CURRENT_PAGE_INFO": "{currentPage} of {totalPages} pages"
+  },
+  "COMBOBOX": {
+    "PLACEHOLDER": "Select an option...",
+    "EMPTY_SEARCH_RESULTS": "No items found for the search term `{searchTerm}`",
+    "EMPTY_STATE": "查無結果。",
+    "SEARCH_PLACEHOLDER": "Search...",
+    "MORE": "+{count} more"
+  },
+  "DROPDOWN_MENU": {
+    "SEARCH_PLACEHOLDER": "Search...",
+    "EMPTY_STATE": "查無結果。",
+    "SEARCHING": "Searching..."
+  },
+  "DIALOG": {
+    "BUTTONS": {
+      "CANCEL": "取消",
+      "CONFIRM": "確定"
+    }
+  },
+  "PHONE_INPUT": {
+    "SEARCH_PLACEHOLDER": "Search country",
+    "ERROR": "Phone number should be empty or in E.164 format",
+    "DIAL_CODE_ERROR": "Please select a dial code from the list"
+  },
+  "THUMBNAIL": {
+    "AUTHOR": {
+      "NOT_AVAILABLE": "Author is not available"
+    }
+  },
+  "BREADCRUMB": {
+    "ARIA_LABEL": "Breadcrumb"
+  },
+  "SWITCH": {
+    "TOGGLE": "Toggle switch"
+  },
+  "LABEL": {
+    "TAG_BUTTON": "tag"
+  }
+}
--- a/app/javascript/dashboard/i18n/locale/zh_TW/contact.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/contact.json
@@ -57,46 +57,6 @@
    "TITLE": "編輯聯絡人",
    "DESC": "編輯聯絡人資訊"
  },
-  "CREATE_CONTACT": {
-    "BUTTON_LABEL": "新聯絡人",
-    "TITLE": "新增聯絡人",
-    "DESC": "為聯絡人增加基本資訊"
-  },
-  "IMPORT_CONTACTS": {
-    "BUTTON_LABEL": "匯入",
-    "TITLE": "匯入聯絡人",
-    "DESC": "透過 CSV 匯入聯絡人",
-    "DOWNLOAD_LABEL": "下載 CSV 範例",
-    "FORM": {
-      "LABEL": "CSV File",
-      "SUBMIT": "匯入",
-      "CANCEL": "取消"
-    },
-    "SUCCESS_MESSAGE": "You will be notified via email when the import is complete.",
-    "ERROR_MESSAGE": "出現錯誤，請重試"
-  },
-  "EXPORT_CONTACTS": {
-    "BUTTON_LABEL": "Export",
-    "TITLE": "Export Contacts",
-    "DESC": "Export contacts to a CSV file.",
-    "SUCCESS_MESSAGE": "Export is in progress, You will be notified via email when export file is ready to dowanlod.",
-    "ERROR_MESSAGE": "出現錯誤，請重試",
-    "CONFIRM": {
-      "TITLE": "Export Contacts",
-      "MESSAGE": "Are you sure you want to export all contacts?",
-      "FILTERED_MESSAGE": "Are you sure you want to export all the filtered contacts?",
-      "YES": "Yes, Export",
-      "NO": "No, Cancel"
-    }
-  },
-  "DELETE_NOTE": {
-    "CONFIRM": {
-      "TITLE": "確認刪除",
-      "MESSAGE": "Are you want sure to delete this note?",
-      "YES": "Yes, Delete it",
-      "NO": "否，保留它"
-    }
-  },
  "DELETE_CONTACT": {
    "BUTTON_LABEL": "刪除聯絡人",
    "TITLE": "刪除聯絡人",
@@ -224,82 +184,17 @@
    }
  },
  "CONTACTS_PAGE": {
-    "HEADER": "聯絡人",
-    "FIELDS": "Contact fields",
-    "SEARCH_BUTTON": "搜尋",
-    "SEARCH_INPUT_PLACEHOLDER": "搜尋聯絡人",
-    "FILTER_CONTACTS": "Filter",
-    "FILTER_CONTACTS_SAVE": "儲存篩選條件",
-    "FILTER_CONTACTS_DELETE": "刪除篩選條件",
-    "FILTER_CONTACTS_EDIT": "Edit segment",
    "LIST": {
-      "LOADING_MESSAGE": "聯絡人載入中...",
-      "404": "找不到符合條件的聯絡人 🔍",
-      "NO_CONTACTS": "There are no available contacts",
      "TABLE_HEADER": {
-        "NAME": "姓名",
-        "PHONE_NUMBER": "聯絡人電話",
-        "CONVERSATIONS": "對話",
-        "LAST_ACTIVITY": "最後活動",
-        "CREATED_AT": "建立於",
-        "COUNTRY": "國家",
-        "CITY": "城市",
-        "SOCIAL_PROFILES": "社群檔案",
-        "COMPANY": "公司",
-        "EMAIL_ADDRESS": "電子信箱地址"
-      },
-      "VIEW_DETAILS": "查看詳細資訊"
-    }
-  },
-  "CONTACT_PROFILE": {
-    "BACK_BUTTON": "聯絡人",
-    "LOADING": "正在讀取聯絡人檔案..."
-  },
-  "REMINDER": {
-    "ADD_BUTTON": {
-      "BUTTON": "新增",
-      "TITLE": "Shift + Enter to create a task"
-    },
-    "FOOTER": {
-      "DUE_DATE": "Due date",
-      "LABEL_TITLE": "Set type"
-    }
-  },
-  "NOTES": {
-    "FETCHING_NOTES": "Fetching notes...",
-    "NOT_AVAILABLE": "There are no notes created for this contact",
-    "HEADER": {
-      "TITLE": "筆記"
-    },
-    "LIST": {
-      "LABEL": "added a note"
-    },
-    "ADD": {
-      "BUTTON": "新增",
-      "PLACEHOLDER": "新增筆記",
-      "TITLE": "Shift + Enter to create a note"
-    },
-    "CONTENT_HEADER": {
-      "DELETE": "Delete note"
-    }
-  },
-  "EVENTS": {
-    "HEADER": {
-      "TITLE": "Activities"
-    },
-    "BUTTON": {
-      "PILL_BUTTON_NOTES": "筆記",
-      "PILL_BUTTON_EVENTS": "events",
-      "PILL_BUTTON_CONVO": "對話"
+        "SOCIAL_PROFILES": "社群檔案"
+      }
    }
  },
  "CUSTOM_ATTRIBUTES": {
-    "ADD_BUTTON_TEXT": "Add attributes",
    "BUTTON": "新增自訂屬性",
-    "NOT_AVAILABLE": "There are no custom attributes available for this contact.",
    "COPY_SUCCESSFUL": "成功複製到剪貼簿",
-    "SHOW_MORE": "Show all attributes",
-    "SHOW_LESS": "Show less attributes",
+    "SHOW_MORE": "顯示所有",
+    "SHOW_LESS": "顯示部分",
    "ACTIONS": {
      "COPY": "Copy attribute",
      "DELETE": "Delete attribute",
@@ -385,5 +280,320 @@
    "DROPDOWN_ITEM": {
      "ID": "(ID: {identifier})"
    }
+  },
+  "CONTACTS_LAYOUT": {
+    "HEADER": {
+      "TITLE": "聯絡人",
+      "SEARCH_TITLE": "Search contacts",
+      "SEARCH_PLACEHOLDER": "Search...",
+      "MESSAGE_BUTTON": "訊息",
+      "SEND_MESSAGE": "傳送訊息",
+      "BREADCRUMB": {
+        "CONTACTS": "聯絡人"
+      },
+      "ACTIONS": {
+        "CONTACT_CREATION": {
+          "ADD_CONTACT": "Add contact",
+          "EXPORT_CONTACT": "Export contacts",
+          "IMPORT_CONTACT": "Import contacts",
+          "SAVE_CONTACT": "Save contact",
+          "EMAIL_ADDRESS_DUPLICATE": "這個電子信箱已經被其他聯絡人使用了。",
+          "PHONE_NUMBER_DUPLICATE": "This phone number is in use for another contact.",
+          "SUCCESS_MESSAGE": "聯絡人儲存成功",
+          "ERROR_MESSAGE": "Unable to save contact. Please try again later."
+        },
+        "IMPORT_CONTACT": {
+          "TITLE": "Import contacts",
+          "DESCRIPTION": "透過 CSV 匯入聯絡人",
+          "DOWNLOAD_LABEL": "下載 CSV 範例",
+          "LABEL": "CSV File:",
+          "CHOOSE_FILE": "Choose file",
+          "CHANGE": "變更",
+          "CANCEL": "取消",
+          "IMPORT": "匯入",
+          "SUCCESS_MESSAGE": "You will be notified via email when the import is complete.",
+          "ERROR_MESSAGE": "出現錯誤，請重試"
+        },
+        "EXPORT_CONTACT": {
+          "TITLE": "Export contacts",
+          "DESCRIPTION": "Quickly export a csv file with comprehensive details of your contacts",
+          "CONFIRM": "Export",
+          "SUCCESS_MESSAGE": "Export is in progress, You will be notified via email when export file is ready to dowanlod.",
+          "ERROR_MESSAGE": "出現錯誤，請重試"
+        },
+        "SORT_BY": {
+          "LABEL": "Sort by",
+          "OPTIONS": {
+            "NAME": "姓名",
+            "EMAIL": "Email",
+            "PHONE_NUMBER": "電話號碼",
+            "COMPANY": "公司",
+            "COUNTRY": "國家",
+            "CITY": "城市",
+            "LAST_ACTIVITY": "最後活動",
+            "CREATED_AT": "建立於"
+          }
+        },
+        "ORDER": {
+          "LABEL": "Ordering",
+          "OPTIONS": {
+            "ASCENDING": "Ascending",
+            "DESCENDING": "Descending"
+          }
+        },
+        "FILTERS": {
+          "CREATE_SEGMENT": {
+            "TITLE": "你要儲存這個篩選條件嗎？",
+            "CONFIRM": "儲存篩選條件",
+            "LABEL": "姓名",
+            "PLACEHOLDER": "Enter the name of the filter",
+            "ERROR": "Enter a valid name",
+            "SUCCESS_MESSAGE": "Filter saved successfully",
+            "ERROR_MESSAGE": "Unable to save filter. Please try again later."
+          },
+          "DELETE_SEGMENT": {
+            "TITLE": "確認刪除",
+            "DESCRIPTION": "Are you sure you want to delete this filter?",
+            "CONFIRM": "是，刪除",
+            "CANCEL": "No, Cancel",
+            "SUCCESS_MESSAGE": "Filter deleted successfully",
+            "ERROR_MESSAGE": "Unable to delete filter. Please try again later."
+          }
+        }
+      }
+    },
+    "PAGINATION_FOOTER": {
+      "SHOWING": "Showing {startItem} - {endItem} of {totalItems} contacts"
+    },
+    "FILTER": {
+      "NAME": "姓名",
+      "EMAIL": "Email",
+      "PHONE_NUMBER": "電話號碼",
+      "IDENTIFIER": "Identifier",
+      "COUNTRY": "國家",
+      "CITY": "城市",
+      "CREATED_AT": "建立於",
+      "LAST_ACTIVITY": "最後活動",
+      "REFERER_LINK": "推薦人連結",
+      "BLOCKED": "Blocked",
+      "BLOCKED_TRUE": "是",
+      "BLOCKED_FALSE": "否",
+      "BUTTONS": {
+        "CLEAR_FILTERS": "清除查詢條件",
+        "UPDATE_SEGMENT": "Update segment",
+        "APPLY_FILTERS": "篩選",
+        "ADD_FILTER": "添加查詢條件"
+      },
+      "TITLE": "Filter contacts",
+      "EDIT_SEGMENT": "Edit segment",
+      "SEGMENT": {
+        "LABEL": "Segment name",
+        "INPUT_PLACEHOLDER": "Enter the name of the segment"
+      },
+      "ACTIVE_FILTERS": {
+        "MORE_FILTERS": "+ {count} more filters",
+        "CLEAR_FILTERS": "清除查詢條件"
+      }
+    },
+    "CARD": {
+      "OF": "of",
+      "VIEW_DETAILS": "查看詳細資訊",
+      "EDIT_DETAILS_FORM": {
+        "TITLE": "編輯聯絡人資訊",
+        "FORM": {
+          "FIRST_NAME": {
+            "PLACEHOLDER": "Enter the first name"
+          },
+          "LAST_NAME": {
+            "PLACEHOLDER": "Enter the last name"
+          },
+          "EMAIL_ADDRESS": {
+            "PLACEHOLDER": "Enter the email address",
+            "DUPLICATE": "這個電子信箱已經被其他聯絡人使用了。"
+          },
+          "PHONE_NUMBER": {
+            "PLACEHOLDER": "Enter the phone number",
+            "DUPLICATE": "This phone number is in use for another contact."
+          },
+          "CITY": {
+            "PLACEHOLDER": "Enter the city name"
+          },
+          "COUNTRY": {
+            "PLACEHOLDER": "Select country"
+          },
+          "BIO": {
+            "PLACEHOLDER": "Enter the bio"
+          },
+          "COMPANY_NAME": {
+            "PLACEHOLDER": "請輸入公司名稱"
+          }
+        },
+        "UPDATE_BUTTON": "Update contact",
+        "SUCCESS_MESSAGE": "Contact updated successfully",
+        "ERROR_MESSAGE": "Unable to update contact. Please try again later."
+      },
+      "SOCIAL_MEDIA": {
+        "TITLE": "Edit social links",
+        "FORM": {
+          "FACEBOOK": {
+            "PLACEHOLDER": "Add Facebook"
+          },
+          "GITHUB": {
+            "PLACEHOLDER": "Add Github"
+          },
+          "INSTAGRAM": {
+            "PLACEHOLDER": "Add Instagram"
+          },
+          "LINKEDIN": {
+            "PLACEHOLDER": "Add LinkedIn"
+          },
+          "TWITTER": {
+            "PLACEHOLDER": "Add Twitter"
+          }
+        }
+      }
+    },
+    "DETAILS": {
+      "CREATED_AT": "Created {date}",
+      "LAST_ACTIVITY": "Last active {date}",
+      "DELETE_CONTACT_DESCRIPTION": "Permanently delete this contact. This action is irreversible",
+      "DELETE_CONTACT": "刪除聯絡人",
+      "DELETE_DIALOG": {
+        "TITLE": "確認刪除",
+        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "CONFIRM": "是，刪除",
+        "API": {
+          "SUCCESS_MESSAGE": "聯絡人刪除成功",
+          "ERROR_MESSAGE": "Could not delete contact. Please try again later."
+        }
+      },
+      "AVATAR": {
+        "UPLOAD": {
+          "ERROR_MESSAGE": "Could not upload avatar. Please try again later.",
+          "SUCCESS_MESSAGE": "Avatar uploaded successfully"
+        },
+        "DELETE": {
+          "SUCCESS_MESSAGE": "Avatar deleted successfully",
+          "ERROR_MESSAGE": "Could not delete avatar. Please try again later."
+        }
+      }
+    },
+    "SIDEBAR": {
+      "TABS": {
+        "ATTRIBUTES": "屬性",
+        "HISTORY": "History",
+        "NOTES": "筆記",
+        "MERGE": "Merge"
+      },
+      "HISTORY": {
+        "EMPTY_STATE": "There are no previous conversations associated to this contact"
+      },
+      "ATTRIBUTES": {
+        "SEARCH_PLACEHOLDER": "Search for attributes",
+        "UNUSED_ATTRIBUTES": "{count} Used attribute | {count} Unused attributes",
+        "EMPTY_STATE": "There are no contact custom attributes available in this account. You can create a custom attribute in settings.",
+        "YES": "是",
+        "NO": "否",
+        "TRIGGER": {
+          "SELECT": "Select value",
+          "INPUT": "輸入文字或數值"
+        },
+        "VALIDATIONS": {
+          "INVALID_NUMBER": "Invalid number",
+          "REQUIRED": "Valid value is required",
+          "INVALID_INPUT": "Invalid input",
+          "INVALID_URL": "Invalid URL",
+          "INVALID_DATE": "Invalid date"
+        },
+        "NO_ATTRIBUTES": "No attributes found",
+        "API": {
+          "SUCCESS_MESSAGE": "屬性更新成功",
+          "DELETE_SUCCESS_MESSAGE": "Attribute deleted successfully",
+          "UPDATE_ERROR": "Unable to update attribute. Please try again later",
+          "DELETE_ERROR": "Unable to delete attribute. Please try again later"
+        }
+      },
+      "MERGE": {
+        "TITLE": "Merge contact",
+        "DESCRIPTION": "Combine two profiles into one, including all attributes and conversations. In case of conflict, the primary contact’s attributes will take precedence.",
+        "PRIMARY": "Primary contact",
+        "PRIMARY_HELP_LABEL": "To be saved",
+        "PRIMARY_REQUIRED_ERROR": "Please select a contact to merge with before proceeding",
+        "PARENT": "To be merged",
+        "PARENT_HELP_LABEL": "To be deleted",
+        "EMPTY_STATE": "No contacts found",
+        "PLACEHOLDER": "Search for primary contact",
+        "SEARCH_PLACEHOLDER": "Search for a contact",
+        "SEARCH_ERROR_MESSAGE": "Could not search for contacts. Please try again later.",
+        "SUCCESS_MESSAGE": "Contact merged successfully",
+        "ERROR_MESSAGE": "Could not merge contacts, try again!",
+        "IS_SEARCHING": "Searching...",
+        "BUTTONS": {
+          "CANCEL": "取消",
+          "CONFIRM": "Merge contact"
+        }
+      },
+      "NOTES": {
+        "PLACEHOLDER": "新增筆記",
+        "WROTE": "wrote",
+        "YOU": "You",
+        "SAVE": "Save note",
+        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above."
+      }
+    },
+    "EMPTY_STATE": {
+      "TITLE": "No contacts found in this account",
+      "SUBTITLE": "Start adding new contacts by clicking on the button below",
+      "BUTTON_LABEL": "Add contact",
+      "SEARCH_EMPTY_STATE_TITLE": "找不到符合條件的聯絡人 🔍",
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+    }
+  },
+  "COMPOSE_NEW_CONVERSATION": {
+    "CONTACT_SEARCH": {
+      "ERROR_MESSAGE": "We couldn’t complete the search. Please try again."
+    },
+    "FORM": {
+      "GO_TO_CONVERSATION": "查看",
+      "SUCCESS_MESSAGE": "The message was sent successfully!",
+      "ERROR_MESSAGE": "An error occurred while creating the conversation. Please try again later.",
+      "NO_INBOX_ALERT": "There are no available inboxes to start a conversation with this contact.",
+      "CONTACT_SELECTOR": {
+        "LABEL": "To:",
+        "TAG_INPUT_PLACEHOLDER": "Search for a contact with name, email or phone number",
+        "CONTACT_CREATING": "Creating contact..."
+      },
+      "INBOX_SELECTOR": {
+        "LABEL": "Via:",
+        "BUTTON": "Show inboxes"
+      },
+      "EMAIL_OPTIONS": {
+        "SUBJECT_LABEL": "主旨 :",
+        "SUBJECT_PLACEHOLDER": "Enter your email subject here",
+        "CC_LABEL": "副本:",
+        "CC_PLACEHOLDER": "Search for a contact with their email address",
+        "BCC_LABEL": "密件副本:",
+        "BCC_PLACEHOLDER": "Search for a contact with their email address",
+        "BCC_BUTTON": "密件副本"
+      },
+      "MESSAGE_EDITOR": {
+        "PLACEHOLDER": "在此填寫你的訊息..."
+      },
+      "WHATSAPP_OPTIONS": {
+        "LABEL": "Select template",
+        "SEARCH_PLACEHOLDER": "Search templates",
+        "EMPTY_STATE": "No templates found",
+        "TEMPLATE_PARSER": {
+          "TEMPLATE_NAME": "WhatsApp template: {templateName}",
+          "VARIABLES": "Variables",
+          "BACK": "返回",
+          "SEND_MESSAGE": "傳送訊息"
+        }
+      },
+      "ACTION_BUTTONS": {
+        "DISCARD": "Discard",
+        "SEND": "Send ({keyCode})"
+      }
+    }
  }
 }
--- a/app/javascript/dashboard/i18n/locale/zh_TW/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/conversation.json
@@ -38,10 +38,17 @@
    "REMOVE_SELECTION": "移除選擇項目",
    "DOWNLOAD": "下載",
    "UNKNOWN_FILE_TYPE": "Unknown File",
-    "SAVE_CONTACT": "Save",
+    "SAVE_CONTACT": "Save Contact",
+    "NO_CONTENT": "No content to display",
+    "SHARED_ATTACHMENT": {
+      "CONTACT": "{sender} has shared a contact",
+      "LOCATION": "{sender} has shared a location",
+      "FILE": "{sender} has shared a file",
+      "MEETING": "{sender} has started a meeting"
+    },
    "UPLOADING_ATTACHMENTS": "正在上傳附件...",
    "REPLIED_TO_STORY": "Replied to your story",
-    "UNSUPPORTED_MESSAGE": "This message is unsupported.",
+    "UNSUPPORTED_MESSAGE": "This message is unsupported. You can view this message on the Facebook / Instagram app.",
    "UNSUPPORTED_MESSAGE_FACEBOOK": "This message is unsupported. You can view this message on the Facebook Messenger app.",
    "UNSUPPORTED_MESSAGE_INSTAGRAM": "This message is unsupported. You can view this message on the Instagram app.",
    "SUCCESS_DELETE_MESSAGE": "已成功刪除訊息",
@@ -89,7 +96,7 @@
      "CANCEL": "取消"
    },
    "PRIORITY": {
-      "TITLE": "優先",
+      "TITLE": "優先程度",
      "OPTIONS": {
        "NONE": "無",
        "URGENT": "Urgent",
@@ -219,6 +226,10 @@
        "DELETE": "刪除",
        "CANCEL": "取消"
      }
+    },
+    "SIDEBAR": {
+      "CONTACT": "聯絡人",
+      "COPILOT": "Copilot"
    }
  },
  "EMAIL_TRANSCRIPT": {
@@ -310,7 +321,8 @@
    "TO": "To",
    "BCC": "密件副本",
    "CC": "副本",
-    "SUBJECT": "主旨"
+    "SUBJECT": "主旨",
+    "EXPAND": "Expand email"
  },
  "CONVERSATION_PARTICIPANTS": {
    "SIDEBAR_MENU_TITLE": "Participating",
@@ -335,5 +347,10 @@
    "ORIGINAL_CONTENT": "Original Content",
    "TRANSLATED_CONTENT": "Translated Content",
    "NO_TRANSLATIONS_AVAILABLE": "No translations are available for this content"
+  },
+  "TYPING": {
+    "ONE": "{user} is typing",
+    "TWO": "{user} and {secondUser} are typing",
+    "MULTIPLE": "{user} and {count} others are typing"
  }
 }
--- a/app/javascript/dashboard/i18n/locale/zh_TW/customRole.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/customRole.json
@@ -22,12 +22,12 @@
      "404": "There are no custom roles available in this account.",
      "TITLE": "Manage custom roles",
      "DESC": "Custom roles are roles that are created by the account owner or admin. These roles can be assigned to agents to define their access and permissions within the account. Custom roles can be created with specific permissions and access levels to suit the requirements of the organization.",
-      "TABLE_HEADER": [
-        "姓名",
-        "描述資訊",
-        "Permissions",
-        "操作"
-      ]
+      "TABLE_HEADER": {
+        "NAME": "姓名",
+        "DESCRIPTION": "描述資訊",
+        "PERMISSIONS": "Permissions",
+        "ACTIONS": "操作"
+      }
    },
    "PERMISSIONS": {
      "CONVERSATION_MANAGE": "Manage all conversations",
--- a/app/javascript/dashboard/i18n/locale/zh_TW/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/generalSettings.json
@@ -70,7 +70,7 @@
      "TITLE": "未讀通知",
      "ALL_NOTIFICATIONS": "查看所有通知",
      "LOADING_UNREAD_MESSAGE": "正在讀取未讀通知",
-      "EMPTY_MESSAGE": "You have no unread notifications"
+      "EMPTY_MESSAGE": "你沒有未讀取的通知"
    },
    "LIST": {
      "LOADING_MESSAGE": "載入更多通知...",
@@ -90,12 +90,12 @@
  },
  "NETWORK": {
    "NOTIFICATION": {
-      "OFFLINE": "離線的",
-      "RECONNECTING": "Reconnecting...",
-      "RECONNECT_SUCCESS": "Reconnected"
+      "OFFLINE": "離線",
+      "RECONNECTING": "重新連線...",
+      "RECONNECT_SUCCESS": "連線恢復"
    },
    "BUTTON": {
-      "REFRESH": "Refresh"
+      "REFRESH": "重新整理"
    }
  },
  "COMMAND_BAR": {
@@ -163,7 +163,7 @@
    "LOADING_MESSAGE": "Loading Dashboard App..."
  },
  "COMMON": {
-    "OR": "Or",
+    "OR": "或",
    "CLICK_HERE": "點擊這裡"
  }
 }
--- a/app/javascript/dashboard/i18n/locale/zh_TW/helpCenter.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/helpCenter.json
@@ -1,5 +1,10 @@
 {
  "HELP_CENTER": {
+    "TITLE": "Help Center",
+    "NEW_PAGE": {
+      "DESCRIPTION": "Create self-service help center portals for your customers. Help them find answers quickly, without waiting. Streamline inquiries, boost agent efficiency, and elevate customer support.",
+      "CREATE_PORTAL_BUTTON": "Create Portal"
+    },
    "HEADER": {
      "FILTER": "Filter by",
      "SORT": "Sort by",
@@ -190,26 +195,20 @@
        }
      },
      "ADD": {
-        "CREATE_FLOW": [
-          {
-            "title": "Help center information",
-            "route": "new_portal_information",
-            "body": "Basic information about portal",
-            "CREATE_BASIC_SETTING_BUTTON": "Create portal basic settings"
+        "CREATE_FLOW": {
+          "BASIC": {
+            "TITLE": "Help center information",
+            "BODY": "Basic information about portal"
          },
-          {
-            "title": "Help center customization",
-            "route": "portal_customization",
-            "body": "Customize portal",
-            "UPDATE_PORTAL_BUTTON": "Update portal settings"
+          "CUSTOMIZATION": {
+            "TITLE": "Help center customization",
+            "BODY": "Customize portal"
          },
-          {
-            "title": "Voila! 🎉",
-            "route": "portal_finish",
-            "body": "You're all set!",
-            "FINISH": "完成"
+          "FINISH": {
+            "TITLE": "Voila! 🎉",
+            "BODY": "You're all set!"
          }
-        ],
+        },
        "CREATE_FLOW_PAGE": {
          "BACK_BUTTON": "返回",
          "BASIC_SETTINGS_PAGE": {
@@ -349,6 +348,12 @@
        "SUCCESS": "Article archived successfully"
      }
    },
+    "DRAFT_ARTICLE": {
+      "API": {
+        "ERROR": "Error while drafting article",
+        "SUCCESS": "Article drafted successfully"
+      }
+    },
    "DELETE_ARTICLE": {
      "MODAL": {
        "CONFIRM": {
@@ -452,7 +457,7 @@
      "OPEN_ARTICLE_SEARCH": "Insert article from Help Center",
      "SUCCESS_ARTICLE_INSERTED": "Article inserted successfully",
      "PREVIEW_LINK": "Preview article",
-      "CANCEL": "關閉",
+      "CANCEL": "取消",
      "BACK": "返回",
      "BACK_RESULTS": "Back to results"
    },
@@ -483,6 +488,305 @@
        }
      }
    },
-    "LOADING": "Loading..."
+    "LOADING": "Loading...",
+    "ARTICLES_PAGE": {
+      "ARTICLE_CARD": {
+        "CARD": {
+          "VIEWS": "{count} view | {count} views",
+          "DROPDOWN_MENU": {
+            "PUBLISH": "Publish",
+            "DRAFT": "Draft",
+            "ARCHIVE": "Archive",
+            "DELETE": "刪除"
+          },
+          "STATUS": {
+            "DRAFT": "Draft",
+            "PUBLISHED": "Published",
+            "ARCHIVED": "Archived"
+          },
+          "CATEGORY": {
+            "UNCATEGORISED": "Uncategorised"
+          }
+        }
+      },
+      "ARTICLES_HEADER": {
+        "TABS": {
+          "ALL": "All articles",
+          "MINE": "我的",
+          "DRAFT": "Draft",
+          "PUBLISHED": "Published",
+          "ARCHIVED": "Archived"
+        },
+        "CATEGORY": {
+          "ALL": "All categories"
+        },
+        "LOCALE": {
+          "ALL": "All locales"
+        },
+        "NEW_ARTICLE": "New article"
+      },
+      "EMPTY_STATE": {
+        "ALL": {
+          "TITLE": "Write an article",
+          "SUBTITLE": "Write a rich article, let’s get started!",
+          "BUTTON_LABEL": "New article"
+        },
+        "MINE": {
+          "TITLE": "You haven't written any articles here",
+          "SUBTITLE": "All articles written by you show up here for quick access."
+        },
+        "DRAFT": {
+          "TITLE": "There are no articles in drafts",
+          "SUBTITLE": "Draft articles will appear here"
+        },
+        "PUBLISHED": {
+          "TITLE": "There are no published articles",
+          "SUBTITLE": "Published articles will appear here"
+        },
+        "ARCHIVED": {
+          "TITLE": "There are no articles in the archive",
+          "SUBTITLE": "Archived articles don't show up on the portal, you can use it to mark deprecated or outdated pages"
+        },
+        "CATEGORY": {
+          "TITLE": "There are no articles in this category",
+          "SUBTITLE": "Articles in this category will appear here"
+        }
+      }
+    },
+    "CATEGORY_PAGE": {
+      "CATEGORY_HEADER": {
+        "NEW_CATEGORY": "New category",
+        "EDIT_CATEGORY": "Edit category",
+        "CATEGORIES_COUNT": "{n} category | {n} categories",
+        "BREADCRUMB": {
+          "CATEGORY_LOCALE": "Categories ({localeCode})",
+          "ACTIVE_CATEGORY": "{categoryName} ({categoryCount} articles) | {categoryName} ({categoryCount} article)"
+        }
+      },
+      "CATEGORY_EMPTY_STATE": {
+        "TITLE": "No categories found",
+        "SUBTITLE": "Categories will appear here. You can add a category by clicking the 'New Category' button."
+      },
+      "CATEGORY_CARD": {
+        "ARTICLES_COUNT": "{count} article | {count} articles"
+      },
+      "CATEGORY_DIALOG": {
+        "CREATE": {
+          "API": {
+            "SUCCESS_MESSAGE": "Category created successfully",
+            "ERROR_MESSAGE": "Unable to create category"
+          }
+        },
+        "EDIT": {
+          "API": {
+            "SUCCESS_MESSAGE": "Category updated successfully",
+            "ERROR_MESSAGE": "Unable to update category"
+          }
+        },
+        "DELETE": {
+          "API": {
+            "SUCCESS_MESSAGE": "Category deleted successfully",
+            "ERROR_MESSAGE": "Unable to delete category"
+          }
+        },
+        "HEADER": {
+          "CREATE": "Create category",
+          "EDIT": "Edit category",
+          "DESCRIPTION": "Editing a category will update the category in the public facing portal.",
+          "PORTAL": "Portal",
+          "LOCALE": "Locale"
+        },
+        "FORM": {
+          "NAME": {
+            "LABEL": "姓名",
+            "PLACEHOLDER": "Category name",
+            "ERROR": "名稱為必填"
+          },
+          "SLUG": {
+            "LABEL": "Slug",
+            "PLACEHOLDER": "Category slug for urls",
+            "ERROR": "Slug is required",
+            "HELP_TEXT": "app.chatwoot.com/hc/{portalSlug}/{localeCode}/categories/{categorySlug}"
+          },
+          "DESCRIPTION": {
+            "LABEL": "描述資訊",
+            "PLACEHOLDER": "Give a short description about the category.",
+            "ERROR": "描述為必填"
+          }
+        },
+        "BUTTONS": {
+          "CREATE": "建立",
+          "EDIT": "更新",
+          "CANCEL": "取消"
+        }
+      }
+    },
+    "LOCALES_PAGE": {
+      "LOCALES_COUNT": "No locales available | {n} locale | {n} locales",
+      "NEW_LOCALE_BUTTON_TEXT": "New locale",
+      "LOCALE_CARD": {
+        "ARTICLES_COUNT": "{count} article | {count} articles",
+        "CATEGORIES_COUNT": "{count} category | {count} categories",
+        "DEFAULT": "Default",
+        "DROPDOWN_MENU": {
+          "MAKE_DEFAULT": "Make default",
+          "DELETE": "刪除"
+        }
+      },
+      "ADD_LOCALE_DIALOG": {
+        "TITLE": "Add a new locale",
+        "DESCRIPTION": "Select the language in which this article will be written. This will be added to your list of translations, and you can add more later.",
+        "COMBOBOX": {
+          "PLACEHOLDER": "Select locale..."
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Locale added successfully",
+          "ERROR_MESSAGE": "Unable to add locale. Try again."
+        }
+      }
+    },
+    "EDIT_ARTICLE_PAGE": {
+      "HEADER": {
+        "STATUS": {
+          "SAVING": "Saving...",
+          "SAVED": "Saved"
+        },
+        "PREVIEW": "Preview",
+        "PUBLISH": "Publish",
+        "DRAFT": "Draft",
+        "ARCHIVE": "Archive",
+        "BACK_TO_ARTICLES": "Back to articles"
+      },
+      "EDIT_ARTICLE": {
+        "MORE_PROPERTIES": "More properties",
+        "UNCATEGORIZED": "Uncategorized",
+        "EDITOR_PLACEHOLDER": "Write something..."
+      },
+      "ARTICLE_PROPERTIES": {
+        "ARTICLE_PROPERTIES": "Article properties",
+        "META_DESCRIPTION": "Meta description",
+        "META_DESCRIPTION_PLACEHOLDER": "Add meta description",
+        "META_TITLE": "Meta title",
+        "META_TITLE_PLACEHOLDER": "Add meta title",
+        "META_TAGS": "Meta tags",
+        "META_TAGS_PLACEHOLDER": "Add meta tags"
+      },
+      "API": {
+        "ERROR": "Error while saving article"
+      }
+    },
+    "PORTAL_SWITCHER": {
+      "NEW_PORTAL": "New portal",
+      "PORTALS": "Portals",
+      "CREATE_PORTAL": "Create and manage multiple portals",
+      "ARTICLES": "articles",
+      "DOMAIN": "domain",
+      "PORTAL_NAME": "Portal name"
+    },
+    "CREATE_PORTAL_DIALOG": {
+      "TITLE": "Create new portal",
+      "DESCRIPTION": "Give your portal a name and create a user-friendly URL slug. You can modify both later in the settings.",
+      "CONFIRM_BUTTON_LABEL": "建立",
+      "NAME": {
+        "LABEL": "姓名",
+        "PLACEHOLDER": "User Guide | Chatwoot",
+        "MESSAGE": "Choose an name for your portal.",
+        "ERROR": "名稱為必填"
+      },
+      "SLUG": {
+        "LABEL": "Slug",
+        "PLACEHOLDER": "user-guide",
+        "ERROR": "Slug is required"
+      }
+    },
+    "PORTAL_SETTINGS": {
+      "FORM": {
+        "AVATAR": {
+          "LABEL": "Logo",
+          "IMAGE_UPLOAD_ERROR": "Couldn't upload image! Try again",
+          "IMAGE_UPLOAD_SUCCESS": "Image added successfully. Please click on save changes to save the logo",
+          "IMAGE_DELETE_SUCCESS": "Logo deleted successfully",
+          "IMAGE_DELETE_ERROR": "Unable to delete logo",
+          "IMAGE_UPLOAD_SIZE_ERROR": "Image size should be less than {size}MB"
+        },
+        "NAME": {
+          "LABEL": "姓名",
+          "PLACEHOLDER": "Portal name",
+          "ERROR": "名稱為必填"
+        },
+        "HEADER_TEXT": {
+          "LABEL": "Header text",
+          "PLACEHOLDER": "Portal header text"
+        },
+        "PAGE_TITLE": {
+          "LABEL": "Page title",
+          "PLACEHOLDER": "Portal page title"
+        },
+        "HOME_PAGE_LINK": {
+          "LABEL": "Home page link",
+          "PLACEHOLDER": "Portal home page link",
+          "ERROR": "Invalid URL. The Home page link must start with 'http://' or 'https://'."
+        },
+        "SLUG": {
+          "LABEL": "Slug",
+          "PLACEHOLDER": "Portal slug"
+        },
+        "LIVE_CHAT_WIDGET": {
+          "LABEL": "Live chat widget",
+          "PLACEHOLDER": "Select live chat widget",
+          "HELP_TEXT": "Select a live chat widget that will appear on your help center"
+        },
+        "BRAND_COLOR": {
+          "LABEL": "Brand color"
+        },
+        "SAVE_CHANGES": "Save changes"
+      },
+      "CONFIGURATION_FORM": {
+        "CUSTOM_DOMAIN": {
+          "HEADER": "Custom domain",
+          "LABEL": "Custom domain:",
+          "DESCRIPTION": "You can host your portal on a custom domain. For instance, if your website is yourdomain.com and you want your portal available at docs.yourdomain.com, simply enter that in this field.",
+          "PLACEHOLDER": "Portal custom domain",
+          "EDIT_BUTTON": "Edit custom domain",
+          "ADD_BUTTON": "Add custom domain",
+          "DIALOG": {
+            "ADD_HEADER": "Add custom domain",
+            "EDIT_HEADER": "Edit custom domain",
+            "ADD_CONFIRM_BUTTON_LABEL": "Add domain",
+            "EDIT_CONFIRM_BUTTON_LABEL": "Update domain",
+            "LABEL": "Custom domain",
+            "PLACEHOLDER": "Portal custom domain",
+            "ERROR": "Custom domain is required"
+          },
+          "DNS_CONFIGURATION_DIALOG": {
+            "HEADER": "DNS configuration",
+            "DESCRIPTION": "Log in to the account you have with your DNS provider, and add a CNAME record for subdomain pointing to chatwoot.help",
+            "HELP_TEXT": "Once this is done, you can reach out to our support to request for the auto-generated SSL certificate.",
+            "CONFIRM_BUTTON_LABEL": "Got it!"
+          }
+        },
+        "DELETE_PORTAL": {
+          "BUTTON": "Delete {portalName}",
+          "HEADER": "Delete portal",
+          "DESCRIPTION": "Permanently delete this portal. This action is irreversible",
+          "DIALOG": {
+            "HEADER": "Sure you want to delete {portalName}?",
+            "DESCRIPTION": "This is a permanent action that cannot be reversed.",
+            "CONFIRM_BUTTON_LABEL": "刪除"
+          }
+        },
+        "EDIT_CONFIGURATION": "Edit configuration"
+      },
+      "API": {
+        "CREATE_PORTAL": {
+          "SUCCESS_MESSAGE": "Portal created successfully",
+          "ERROR_MESSAGE": "Unable to create portal"
+        },
+        "UPDATE_PORTAL": {
+          "SUCCESS_MESSAGE": "Portal updated successfully",
+          "ERROR_MESSAGE": "Unable to update portal"
+        }
+      }
+    }
  }
 }
--- a/app/javascript/dashboard/i18n/locale/zh_TW/inbox.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/inbox.json
@@ -1,7 +1,7 @@
 {
  "INBOX": {
    "LIST": {
-      "TITLE": "收件匣",
+      "TITLE": "My Inbox",
      "DISPLAY_DROPDOWN": "Display",
      "LOADING": "Fetching notifications",
      "404": "There are no active notifications in this group.",
@@ -13,8 +13,8 @@
      "SNOOZED_UNTIL_NEXT_WEEK": "Snoozed until next week"
    },
    "ACTION_HEADER": {
-      "SNOOZE": "Snooze notification",
-      "DELETE": "Delete notification",
+      "SNOOZE": "擱置通知",
+      "DELETE": "刪除通知",
      "BACK": "返回"
    },
    "TYPES": {
@@ -27,14 +27,27 @@
      "SLA_MISSED_NEXT_RESPONSE": "SLA target next response missed for conversation",
      "SLA_MISSED_RESOLUTION": "SLA target resolution missed for conversation"
    },
+    "TYPES_NEXT": {
+      "CONVERSATION_MENTION": "Mentioned",
+      "CONVERSATION_ASSIGNMENT": "Assigned to you",
+      "CONVERSATION_CREATION": "New Conversation",
+      "SLA_MISSED_FIRST_RESPONSE": "SLA breach",
+      "SLA_MISSED_NEXT_RESPONSE": "SLA breach",
+      "SLA_MISSED_RESOLUTION": "SLA breach",
+      "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "新訊息",
+      "ASSIGNED_CONVERSATION_NEW_MESSAGE": "新訊息",
+      "SNOOZED_UNTIL": "Snoozed for {time}",
+      "SNOOZED_ENDS": "Snooze ended"
+    },
+    "NO_CONTENT": "沒有可用內容",
    "MENU_ITEM": {
-      "MARK_AS_READ": "Mark as read",
-      "MARK_AS_UNREAD": "Mark as unread",
-      "SNOOZE": "Snooze",
+      "MARK_AS_READ": "標記為已讀取",
+      "MARK_AS_UNREAD": "標記為未讀取",
+      "SNOOZE": "擱置",
      "DELETE": "刪除",
-      "MARK_ALL_READ": "Mark all as read",
-      "DELETE_ALL": "Delete all",
-      "DELETE_ALL_READ": "Delete all read"
+      "MARK_ALL_READ": "標記全部為已讀取",
+      "DELETE_ALL": "刪除所有",
+      "DELETE_ALL_READ": "標記為未讀取已讀取"
    },
    "DISPLAY_MENU": {
      "SORT": "Sort",
@@ -42,10 +55,10 @@
      "SORT_OPTIONS": {
        "NEWEST": "Newest",
        "OLDEST": "Oldest",
-        "PRIORITY": "優先"
+        "PRIORITY": "優先程度"
      },
      "DISPLAY_OPTIONS": {
-        "SNOOZED": "已关闭",
+        "SNOOZED": "擱置",
        "READ": "Read",
        "LABELS": "標籤",
        "CONVERSATION_ID": "Conversation ID"
--- a/app/javascript/dashboard/i18n/locale/zh_TW/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/inboxMgmt.json
@@ -8,28 +8,24 @@
    "LIST": {
      "404": "此帳戶没有收件匣。"
    },
-    "CREATE_FLOW": [
-      {
-        "title": "選擇頻道",
-        "route": "settings_inbox_new",
-        "body": "選擇你想要與 Chatwoot 整合的提供商。"
+    "CREATE_FLOW": {
+      "CHANNEL": {
+        "TITLE": "選擇頻道",
+        "BODY": "選擇你想要與 Chatwoot 整合的提供商。"
      },
-      {
-        "title": "新增收件匣",
-        "route": "settings_inboxes_page_channel",
-        "body": "驗證您的帳戶並建立建立收件匣。"
+      "INBOX": {
+        "TITLE": "新增收件匣",
+        "BODY": "驗證您的帳戶並建立建立收件匣。"
      },
-      {
-        "title": "新增客服",
-        "route": "settings_inboxes_add_agents",
-        "body": "將客服增加到建立的收件匣。"
+      "AGENT": {
+        "TITLE": "新增客服",
+        "BODY": "將客服增加到建立的收件匣。"
      },
-      {
-        "title": "Voilà!",
-        "route": "settings_inbox_finish",
-        "body": "您已設定狀態為離開"
+      "FINISH": {
+        "TITLE": "Voilà!",
+        "BODY": "您已設定狀態為離開"
      }
-    ],
+    },
    "ADD": {
      "CHANNEL_NAME": {
        "LABEL": "收件匣名稱",
@@ -471,7 +467,7 @@
      "SETTINGS": "設定",
      "COLLABORATORS": "客服人員",
      "CONFIGURATION": "組態",
-      "CAMPAIGN": "Campaigns",
+      "CAMPAIGN": "行銷活動",
      "PRE_CHAT_FORM": "Pre Chat Form",
      "BUSINESS_HOURS": "服務時間",
      "WIDGET_BUILDER": "Widget Builder",
--- a/app/javascript/dashboard/i18n/locale/zh_TW/labelsMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/labelsMgmt.json
@@ -10,11 +10,11 @@
      "404": "此帳戶中没有可用的標籤。",
      "TITLE": "管理標籤",
      "DESC": "標記可以讓您將對話集中起來。",
-      "TABLE_HEADER": [
-        "姓名：",
-        "描述資訊",
-        "顏色"
-      ]
+      "TABLE_HEADER": {
+        "NAME": "姓名",
+        "DESCRIPTION": "描述資訊",
+        "COLOR": "顏色"
+      }
    },
    "FORM": {
      "NAME": {
--- a/app/javascript/dashboard/i18n/locale/zh_TW/macros.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/macros.json
@@ -25,12 +25,12 @@
      }
    },
    "LIST": {
-      "TABLE_HEADER": [
-        "姓名",
-        "Created by",
-        "Last updated by",
-        "Visibility"
-      ],
+      "TABLE_HEADER": {
+        "NAME": "姓名",
+        "CREATED BY": "Created by",
+        "LAST_UPDATED_BY": "Last updated by",
+        "VISIBILITY": "Visibility"
+      },
      "404": "No macros found"
    },
    "DELETE": {
--- a/app/javascript/dashboard/i18n/locale/zh_TW/report.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/report.json
@@ -8,7 +8,7 @@
    "SUMMARY_FETCHING_FAILED": "Failed to fetch summary, please try again later.",
    "METRICS": {
      "CONVERSATIONS": {
-        "NAME": "會話",
+        "NAME": "對話",
        "DESC": "(總計)"
      },
      "INCOMING_MESSAGES": {
@@ -45,7 +45,8 @@
      },
      "REPLY_TIME": {
        "NAME": "Customer waiting time",
-        "TOOLTIP_TEXT": "Waiting time is {metricValue} (based on {conversationCount} replies)"
+        "TOOLTIP_TEXT": "Waiting time is {metricValue} (based on {conversationCount} replies)",
+        "DESC": ""
      }
    },
    "DATE_RANGE_OPTIONS": {
@@ -56,32 +57,6 @@
      "LAST_YEAR": "去年",
      "CUSTOM_DATE_RANGE": "自定日期範圍"
    },
-    "DATE_RANGE": [
-      {
-        "id": 0,
-        "name": "最近7天"
-      },
-      {
-        "id": 1,
-        "name": "最近30天"
-      },
-      {
-        "id": 2,
-        "name": "三個月內"
-      },
-      {
-        "id": 3,
-        "name": "六個月內"
-      },
-      {
-        "id": 4,
-        "name": "去年"
-      },
-      {
-        "id": 5,
-        "name": "Custom date range"
-      }
-    ],
    "CUSTOM_DATE_RANGE": {
      "CONFIRM": "套用",
      "PLACEHOLDER": "Select date range"
@@ -142,6 +117,9 @@
    "FILTER_ACTIONS": {
      "CLEAR_FILTER": "Clear filter",
      "EMPTY_LIST": "No results found"
+    },
+    "PAGINATION": {
+      "RESULTS": "Showing {start} to {end} of {total} results"
    }
  },
  "AGENT_REPORTS": {
@@ -472,8 +450,8 @@
    "ACCOUNT_CONVERSATIONS": {
      "HEADER": "Open Conversations",
      "LOADING_MESSAGE": "Loading conversation metrics...",
-      "OPEN": "打開",
-      "UNATTENDED": "Unattended",
+      "OPEN": "開啟",
+      "UNATTENDED": "無人處理",
      "UNASSIGNED": "未指派的",
      "PENDING": "待處理"
    },
@@ -491,15 +469,15 @@
      "TABLE_HEADER": {
        "AGENT": "客服",
        "OPEN": "OPEN",
-        "UNATTENDED": "Unattended",
+        "UNATTENDED": "無人處理",
        "STATUS": "狀態"
      }
    },
    "AGENT_STATUS": {
-      "HEADER": "Agent status",
-      "ONLINE": "線上的",
+      "HEADER": "客服狀態",
+      "ONLINE": "上線",
      "BUSY": "忙碌中",
-      "OFFLINE": "離線的"
+      "OFFLINE": "離線"
    }
  },
  "DAYS_OF_WEEK": {
--- a/app/javascript/dashboard/i18n/locale/zh_TW/settings.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/settings.json
@@ -63,10 +63,24 @@
      "AUDIO_NOTIFICATIONS_SECTION": {
        "TITLE": "音效通知",
        "NOTE": "Enable audio notifications in dashboard for new messages and conversations.",
+        "PLAY": "Play sound",
        "ALERT_TYPES": {
          "NONE": "無",
          "MINE": "Assigned",
-          "ALL": "所有的"
+          "ALL": "所有的",
+          "ASSIGNED": "My assigned conversations",
+          "UNASSIGNED": "Unassigned conversations",
+          "NOTME": "Open conversations assigned to others"
+        },
+        "ALERT_COMBINATIONS": {
+          "NONE": "You haven't selected any options, you won't receive any audio alerts.",
+          "ASSIGNED": "You'll receive alerts for conversations assigned to you.",
+          "UNASSIGNED": "You'll receive alerts for any unassigned conversations.",
+          "NOTME": "You'll receive alerts for conversations assigned to others.",
+          "ASSIGNED+UNASSIGNED": "You'll receive alerts for your assigned conversations and any unattended ones.",
+          "ASSIGNED+NOTME": "You'll receive alerts for conversations assigned to you and to others, but not for unassigned ones.",
+          "NOTME+UNASSIGNED": "You'll receive alerts for unattended conversations and those assigned to others.",
+          "ASSIGNED+NOTME+UNASSIGNED": "You'll receive alerts for all conversations."
        },
        "ALERT_TYPE": {
          "TITLE": "Alert events for conversations:",
@@ -81,7 +95,9 @@
          "TITLE": "Alert conditions:",
          "CONDITION_ONE": "Send audio alerts only if the browser window is not active",
          "CONDITION_TWO": "Send alerts every 30s until all the assigned conversations are read"
-        }
+        },
+        "SOUND_PERMISSION_ERROR": "Autoplay is disabled in your browser. To hear alerts automatically, enable sound permission in your browser settings or interact with the page.",
+        "READ_MORE": "Read more"
      },
      "EMAIL_NOTIFICATIONS_SECTION": {
        "TITLE": "電子信箱通知",
@@ -145,7 +161,11 @@
      },
      "AVAILABILITY": {
        "LABEL": "有效的",
-        "STATUSES_LIST": ["線上的", "忙碌中", "離線的"],
+        "STATUS": {
+          "ONLINE": "上線",
+          "BUSY": "忙碌",
+          "OFFLINE": "離線"
+        },
        "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
      },
@@ -174,12 +194,14 @@
  "SIDEBAR_ITEMS": {
    "CHANGE_AVAILABILITY_STATUS": "變更",
    "CHANGE_ACCOUNTS": "切換帳戶",
+    "SWITCH_WORKSPACE": "Switch workspace",
    "CONTACT_SUPPORT": "Contact Support",
    "SELECTOR_SUBTITLE": "從以下列表中選擇一個帳戶",
    "PROFILE_SETTINGS": "個人資料設定",
-    "KEYBOARD_SHORTCUTS": "Keyboard Shortcuts",
-    "APPEARANCE": "Change Appearance",
-    "SUPER_ADMIN_CONSOLE": "Super Admin Console",
+    "KEYBOARD_SHORTCUTS": "鍵盤快速鍵",
+    "APPEARANCE": "切換風格",
+    "SUPER_ADMIN_CONSOLE": "系統管理員後台",
+    "DOCS": "Read documentation",
    "LOGOUT": "退出登入"
  },
  "APP_GLOBAL": {
@@ -214,6 +236,10 @@
    },
    "FORM_BUBBLE": {
      "SUBMIT": "送出"
+    },
+    "MEDIA": {
+      "IMAGE_UNAVAILABLE": "This image is no longer available.",
+      "LOADING_FAILED": "Loading failed"
    }
  },
  "CONFIRM_EMAIL": "正在驗證...",
@@ -223,15 +249,16 @@
    }
  },
  "SIDEBAR": {
+    "NO_ITEMS": "No items",
    "CURRENTLY_VIEWING_ACCOUNT": "Currently viewing:",
-    "SWITCH": "Switch",
+    "SWITCH": "切換",
    "INBOX_VIEW": "Inbox View",
-    "CONVERSATIONS": "會話",
-    "INBOX": "收件匣",
+    "CONVERSATIONS": "對話",
+    "INBOX": "My Inbox",
    "ALL_CONVERSATIONS": "所有對話",
-    "MENTIONED_CONVERSATIONS": "Mentions",
-    "PARTICIPATING_CONVERSATIONS": "Participating",
-    "UNATTENDED_CONVERSATIONS": "Unattended",
+    "MENTIONED_CONVERSATIONS": "被提及",
+    "PARTICIPATING_CONVERSATIONS": "參與中",
+    "UNATTENDED_CONVERSATIONS": "無人處理",
    "REPORTS": "報表",
    "SETTINGS": "設定",
    "CONTACTS": "聯絡人",
@@ -239,62 +266,64 @@
    "HOME": "首頁",
    "AGENTS": "客服",
    "AGENT_BOTS": "機器人",
-    "AUDIT_LOGS": "Audit Logs",
+    "AUDIT_LOGS": "稽核日誌",
    "INBOXES": "收件匣",
    "NOTIFICATIONS": "通知",
    "CANNED_RESPONSES": "預設回覆",
    "INTEGRATIONS": "整合方式",
    "PROFILE_SETTINGS": "個人檔案設定",
    "ACCOUNT_SETTINGS": "帳戶設定",
-    "APPLICATIONS": "Applications",
+    "APPLICATIONS": "應用程序",
    "LABELS": "標籤",
    "CUSTOM_ATTRIBUTES": "自訂屬性",
-    "AUTOMATION": "Automation",
-    "MACROS": "Macros",
+    "AUTOMATION": "自動化",
+    "MACROS": "巨集",
    "TEAMS": "團隊",
-    "BILLING": "Billing",
-    "CUSTOM_VIEWS_FOLDER": "Folders",
-    "CUSTOM_VIEWS_SEGMENTS": "Segments",
+    "BILLING": "帳單",
+    "CUSTOM_VIEWS_FOLDER": "常用篩選條件",
+    "CUSTOM_VIEWS_SEGMENTS": "分眾",
    "ALL_CONTACTS": "所有聯絡人",
    "TAGGED_WITH": "Tagged with",
-    "NEW_LABEL": "New label",
-    "NEW_TEAM": "New team",
-    "NEW_INBOX": "New inbox",
+    "NEW_LABEL": "新增標籤",
+    "NEW_TEAM": "建立新團隊",
+    "NEW_INBOX": "新增收件匣",
    "REPORTS_CONVERSATION": "對話",
-    "CSAT": "CSAT",
-    "CAMPAIGNS": "Campaigns",
+    "CSAT": "顧客滿意度得分(CSAT)",
+    "LIVE_CHAT": "Live Chat",
+    "SMS": "SMS",
+    "CAMPAIGNS": "行銷活動",
    "ONGOING": "Ongoing",
-    "ONE_OFF": "One off",
-    "REPORTS_SLA": "SLA",
+    "ONE_OFF": "開啟 關閉",
+    "REPORTS_SLA": "服務水準協議(SLA)",
    "REPORTS_BOT": "機器人",
    "REPORTS_AGENT": "客服",
    "REPORTS_LABEL": "標籤",
    "REPORTS_INBOX": "收件匣",
    "REPORTS_TEAM": "Team",
-    "SET_AVAILABILITY_TITLE": "Set yourself as",
-    "SLA": "SLA",
-    "CUSTOM_ROLES": "Custom Roles",
+    "SET_AVAILABILITY_TITLE": "我的狀態",
+    "SET_YOUR_AVAILABILITY": "設定你的服務時間",
+    "SLA": "服務水準協議(SLA)",
+    "CUSTOM_ROLES": "自訂角色",
    "BETA": "Beta",
    "REPORTS_OVERVIEW": "總覽",
    "REAUTHORIZE": "Your inbox connection has expired, please reconnect\n to continue receiving and sending messages",
    "HELP_CENTER": {
      "TITLE": "Help Center",
-      "ALL_ARTICLES": "All Articles",
-      "MY_ARTICLES": "My Articles",
-      "DRAFT": "Draft",
-      "ARCHIVED": "Archived",
-      "CATEGORY": "Category",
-      "SETTINGS": "設定",
-      "CATEGORY_EMPTY_MESSAGE": "No categories found"
+      "ARTICLES": "Articles",
+      "CATEGORIES": "Categories",
+      "LOCALES": "Locales",
+      "SETTINGS": "設定"
    },
+    "CHANNELS": "頻道",
    "SET_AUTO_OFFLINE": {
-      "TEXT": "Mark offline automatically",
-      "INFO_TEXT": "Let the system automatically mark you offline when you aren't using the app or dashboard."
+      "TEXT": "自動標記為離線",
+      "INFO_TEXT": "當您未使用應用程式或儀表板時，讓系統自動將您標記為離線",
+      "INFO_SHORT": "Automatically mark offline when you aren't using the app."
    },
    "DOCS": "Read docs"
  },
  "BILLING_SETTINGS": {
-    "TITLE": "Billing",
+    "TITLE": "帳單",
    "CURRENT_PLAN": {
      "TITLE": "Current Plan",
      "PLAN_NOTE": "You are currently subscribed to the **{plan}** plan with **{quantity}** licenses"
--- a/app/javascript/dashboard/i18n/locale/zh_TW/teamsSettings.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/teamsSettings.json
@@ -20,23 +20,18 @@
        "TITLE": "將客服加入團隊 - {teamName}",
        "DESC": "將客服新增到新建立的團隊。這會讓你可以用團隊的形式處理對話，也可以取得同一個對話的新事件通知。"
      },
-      "WIZARD": [
-        {
-          "title": "建立",
-          "route": "settings_teams_new",
-          "body": "為客服建立一個新團隊"
-        },
-        {
-          "title": "新增客服",
-          "route": "settings_teams_add_agents",
-          "body": "將客服加入團隊"
-        },
-        {
-          "title": "完成",
-          "route": "settings_teams_finish",
-          "body": "您已設定狀態為離開"
-        }
-      ]
+      "WIZARD_CREATE": {
+        "TITLE": "建立",
+        "BODY": "為客服建立一個新團隊"
+      },
+      "WIZARD_ADD_AGENTS": {
+        "TITLE": "新增客服",
+        "BODY": "將客服加入團隊"
+      },
+      "WIZARD_FINISH": {
+        "TITLE": "完成",
+        "BODY": "您已設定狀態為離開"
+      }
    },
    "EDIT_FLOW": {
      "CREATE": {
@@ -49,23 +44,21 @@
        "TITLE": "將客服加入團隊 - {teamName}",
        "DESC": "為新建立的團隊新增客服，當對話被指派至團隊時，所有加入的客服都會被通知。"
      },
-      "WIZARD": [
-        {
-          "title": "團隊詳細資訊",
-          "route": "settings_teams_edit",
-          "body": "變更名稱、描述及其他詳細資訊。"
-        },
-        {
-          "title": "編輯客服",
-          "route": "settings_teams_edit_members",
-          "body": "編輯團隊內的客服"
-        },
-        {
-          "title": "完成",
-          "route": "settings_teams_edit_finish",
-          "body": "您已設定狀態為離開"
-        }
-      ]
+      "EDIT_WIZARD_DETAILS": {
+        "TITLE": "團隊詳細資訊",
+        "ROUTE": "settings_teams_edit",
+        "BODY": "變更名稱、描述及其他詳細資訊。"
+      },
+      "EDIT_WIZARD_AGENTS": {
+        "TITLE": "編輯客服",
+        "ROUTE": "settings_teams_edit_members",
+        "BODY": "編輯團隊內的客服"
+      },
+      "EDIT_WIZARD_FINISH": {
+        "TITLE": "完成",
+        "ROUTE": "settings_teams_edit_finish",
+        "BODY": "您已設定狀態為離開"
+      }
    },
    "TEAM_FORM": {
      "ERROR_MESSAGE": "無法儲存團隊詳細資訊，請再試一次。"
--- a/app/javascript/dashboard/i18n/locale/zh_TW/whatsappTemplates.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/whatsappTemplates.json
@@ -1,25 +1,25 @@
 {
-  "WHATSAPP_TEMPLATES": {
-    "MODAL": {
-      "TITLE": "Whatsapp Templates",
-      "SUBTITLE": "Select the whatsapp template you want to send",
-      "TEMPLATE_SELECTED_SUBTITLE": "Process {templateName}"
-    },
-    "PICKER": {
-      "SEARCH_PLACEHOLDER": "Search Templates",
-      "NO_TEMPLATES_FOUND": "No templates found for",
-      "LABELS": {
-        "LANGUAGE": "Language",
-        "TEMPLATE_BODY": "Template Body",
-        "CATEGORY": "Category"
-      }
-    },
-    "PARSER": {
-      "VARIABLES_LABEL": "Variables",
-      "VARIABLE_PLACEHOLDER": "Enter {variable} value",
-      "GO_BACK_LABEL": "Go Back",
-      "SEND_MESSAGE_LABEL": "Send Message",
-      "FORM_ERROR_MESSAGE": "Please fill all variables before sending"
+    "WHATSAPP_TEMPLATES": {
+        "MODAL": {
+            "TITLE": "Whatsapp Templates",
+            "SUBTITLE": "Select the whatsapp template you want to send",
+            "TEMPLATE_SELECTED_SUBTITLE": "Process {templateName}"
+        },
+        "PICKER": {
+            "SEARCH_PLACEHOLDER": "Search Templates",
+            "NO_TEMPLATES_FOUND": "No templates found for",
+            "LABELS": {
+                "LANGUAGE": "Language",
+                "TEMPLATE_BODY": "Template Body",
+                "CATEGORY": "Category"
+            }
+        },
+        "PARSER": {
+            "VARIABLES_LABEL": "Variables",
+            "VARIABLE_PLACEHOLDER": "Enter {variable} value",
+            "GO_BACK_LABEL": "Go Back",
+            "SEND_MESSAGE_LABEL": "Send Message",
+            "FORM_ERROR_MESSAGE": "Please fill all variables before sending"
+        }
    }
-  }
-}
+}