diff --git a/app/javascript/widget/views/Router.vue b/app/javascript/widget/views/Router.vue
index 7d98bb66f..3f21497bc 100644
--- a/app/javascript/widget/views/Router.vue
+++ b/app/javascript/widget/views/Router.vue
@@ -15,6 +15,7 @@
       :show-popout-button="showPopoutButton"
     />
     <unread
+      v-else
       :show-unread-view="showUnreadView"
       :has-fetched="hasFetched"
       :unread-message-count="unreadMessageCount"
diff --git a/config/app.yml b/config/app.yml
index 258359fd5..cdb588f5a 100644
--- a/config/app.yml
+++ b/config/app.yml
@@ -1,5 +1,5 @@
 shared: &shared
-  version: '1.17.0'
+  version: '1.17.1'
 
 development:
   <<: *shared
diff --git a/package.json b/package.json
index 501cec447..42b0f8d1f 100644
--- a/package.json
+++ b/package.json
@@ -1,6 +1,6 @@
 {
   "name": "@chatwoot/chatwoot",
-  "version": "1.17.0",
+  "version": "1.17.1",
   "license": "MIT",
   "scripts": {
     "eslint": "eslint app/javascript --fix",
diff --git a/swagger/definitions/index.yml b/swagger/definitions/index.yml
index 14b71bb5b..56aeeef2b 100644
--- a/swagger/definitions/index.yml
+++ b/swagger/definitions/index.yml
@@ -1,10 +1,15 @@
-# ERROR
+##  ---------- ERRORS ------------- ##
+## -------------------------------- ##
 bad_request_error:
   $ref: ./error/bad_request.yml
 request_error:
   $ref: ./error/request.yml
 
-# RESOURCE
+
+
+##  ---------- RESOURCE ------------- ##
+## -------------------------------- ##
+
 generic_id:
   $ref: ./resource/extension/generic.yml
 contact:
@@ -30,11 +35,63 @@ platform_account:
 team:
   $ref: ./resource/team.yml
 integrations_app:
-   $ref: ./resource/integrations/app.yml
+  $ref: ./resource/integrations/app.yml
 integrations_hook:
-   $ref: ./resource/integrations/hook.yml
+  $ref: ./resource/integrations/hook.yml
 
-# RESPONSE
+## public resources
+public_contact:
+  $ref: ./resource/public/contact.yml
+public_conversation:
+  $ref: ./resource/public/conversation.yml
+public_message:
+  $ref: ./resource/public/message.yml
+
+
+##  ---------- REQUEST------------- ##
+## -------------------------------- ##
+
+account_create_update_payload:
+  $ref: ./request/account/create_update_payload.yml
+
+agent_bot_create_update_payload:
+  $ref: ./request/agent_bot/create_update_payload.yml
+
+user_create_update_payload:
+  $ref: ./request/user/create_update_payload.yml
+
+## contact
+contact_create:
+  $ref: ./request/contact/create.yml
+contact_update:
+  $ref: ./request/contact/update.yml
+
+## conversation
+conversation_message_create:
+  $ref: ./request/conversation/create_message.yml
+
+# Team request Payload
+team_create_update_payload:
+  $ref: ./request/team/create_update_payload.yml
+
+integrations_hook_create_payload:
+  $ref: ./request/integrations/hook_create_payload.yml
+
+integrations_hook_update_payload:
+  $ref: ./request/integrations/hook_update_payload.yml
+
+
+## public requests
+public_contact_create_update_payload:
+  $ref: ./request/public/contact/create_update_payload.yml
+
+public_message_create_payload:
+  $ref: ./request/public/message/create_payload.yml
+public_message_update_payload:
+  $ref: ./request/public/message/update_payload.yml
+
+##  ---------- RESPONSE ------------- ##
+## -------------------------------- ##
 
 ## contact
 extended_contact:
@@ -77,34 +134,3 @@ extended_message:
     - $ref: '#/definitions/generic_id'
     - $ref: '#/definitions/message'
     - $ref: ./resource/extension/message/with_source_sender.yml
-
-# REQUEST
-
-account_create_update_payload:
-  $ref: ./request/account/create_update_payload.yml
-
-agent_bot_create_update_payload:
-  $ref: ./request/agent_bot/create_update_payload.yml
-
-user_create_update_payload:
-  $ref: ./request/account/create_update_payload.yml
-
-## contact
-contact_create:
-  $ref: ./request/contact/create.yml
-contact_update:
-  $ref: ./request/contact/update.yml
-## conversation
-conversation_message_create:
-  $ref: ./request/conversation/create_message.yml
-
-# Team request Payload
-
-team_create_update_payload:
-  $ref: ./request/team/create_update_payload.yml
-
-integrations_hook_create_payload:
-  $ref: ./request/integrations/hook_create_payload.yml
-
-integrations_hook_update_payload:
-  $ref: ./request/integrations/hook_update_payload.yml
\ No newline at end of file
diff --git a/swagger/definitions/request/public/contact/create_update_payload.yml b/swagger/definitions/request/public/contact/create_update_payload.yml
new file mode 100644
index 000000000..9f1f820de
--- /dev/null
+++ b/swagger/definitions/request/public/contact/create_update_payload.yml
@@ -0,0 +1,21 @@
+
+type: object
+properties:
+  identifier:
+    type: string
+    description: External identifier of the contact
+  identifier_hash:
+    type: string
+    description: Identifier hash prepared for HMAC authentication
+  email:
+    type: string
+    description: Email of the contact
+  name: 
+    type: string
+    description: Name of the contact
+  avatar_url:
+    type: string
+    description: The url to a jpeg, png file for the user avatar
+  custom_attributes:
+    type: object
+    description: Custom attributes of the customer
\ No newline at end of file
diff --git a/swagger/definitions/request/public/message/create_payload.yml b/swagger/definitions/request/public/message/create_payload.yml
new file mode 100644
index 000000000..2935b4abb
--- /dev/null
+++ b/swagger/definitions/request/public/message/create_payload.yml
@@ -0,0 +1,10 @@
+
+type: object
+properties:
+  content:
+    type: string
+    description: Content for the message
+  echo_id:
+    type: string
+    description: Temporary identifier which will be passed back via websockets
+  
\ No newline at end of file
diff --git a/swagger/definitions/request/public/message/update_payload.yml b/swagger/definitions/request/public/message/update_payload.yml
new file mode 100644
index 000000000..8e17ff840
--- /dev/null
+++ b/swagger/definitions/request/public/message/update_payload.yml
@@ -0,0 +1,8 @@
+
+type: object
+properties:
+  submitted_values:
+    type: object
+    description: Replies to the Bot Message Types
+
+  
\ No newline at end of file
diff --git a/swagger/definitions/resource/public/contact.yml b/swagger/definitions/resource/public/contact.yml
new file mode 100644
index 000000000..ae2eae8d3
--- /dev/null
+++ b/swagger/definitions/resource/public/contact.yml
@@ -0,0 +1,17 @@
+type: object
+properties: 
+  id:
+    type: integer
+    description: Id of the contact
+  source_id:
+    type: string
+    description: The session identifier of the contact
+  name:
+    type: string
+    description: Name of the contact
+  email:
+    type: string
+    description: Email of the contact
+  pubsub_token:
+    type: string
+    description: The token to be used to connect to chatwoot websocket
\ No newline at end of file
diff --git a/swagger/definitions/resource/public/conversation.yml b/swagger/definitions/resource/public/conversation.yml
new file mode 100644
index 000000000..97e4b48eb
--- /dev/null
+++ b/swagger/definitions/resource/public/conversation.yml
@@ -0,0 +1,14 @@
+type: object
+properties: 
+  id:
+    type: integer
+    description: Id of the conversation
+  inbox_id:
+    type: string
+    description: The inbox id of the conversation
+  messages:
+    type: array
+    description: Messages in the conversation
+  contact:
+    type: object
+    description: The contact information associated to the conversation
\ No newline at end of file
diff --git a/swagger/definitions/resource/public/message.yml b/swagger/definitions/resource/public/message.yml
new file mode 100644
index 000000000..fe2c80a0c
--- /dev/null
+++ b/swagger/definitions/resource/public/message.yml
@@ -0,0 +1,36 @@
+type: object
+properties: 
+  id:
+    type: string
+    description: Id of the message
+  content:
+    type: string
+    description: Text content of the message
+  message_type:
+    type: string
+    description: Denotes the message type
+  content_type:
+    type: string
+    description: Content type of the message
+  content_attributes:
+    type: string
+    description: Additional content attributes of the message
+  created_at:
+    type: string
+    description: Created at time stamp of the message
+  conversation_id:
+    type: string
+    description: Conversation Id of the message
+  attachments:
+    type: array
+    description: Attachments if any
+  sender:
+    type: object
+    description: Details of the sender
+
+
+
+
+
+
+
diff --git a/swagger/definitions/resource/user.yml b/swagger/definitions/resource/user.yml
index cbffd7d68..04733b6b0 100644
--- a/swagger/definitions/resource/user.yml
+++ b/swagger/definitions/resource/user.yml
@@ -19,8 +19,6 @@ properties:
     enum: ['agent', 'administrator']
   confirmed:
     type: boolean
-  display_name:
-    type: string
   accounts:
     type: array
     items:
diff --git a/swagger/index.yml b/swagger/index.yml
index 0719c0739..c0e36a5ec 100644
--- a/swagger/index.yml
+++ b/swagger/index.yml
@@ -61,4 +61,9 @@ x-tagGroups:
       - Messages
       - Integrations
       - Profile
-      - Teams
\ No newline at end of file
+      - Teams
+  - name: Public
+    tags: 
+      - Contacts API
+      - Conversations API
+      - Messages API
\ No newline at end of file
diff --git a/swagger/parameters/index.yml b/swagger/parameters/index.yml
index 3e8f0cb68..3e123b868 100644
--- a/swagger/parameters/index.yml
+++ b/swagger/parameters/index.yml
@@ -27,3 +27,10 @@ page:
 
 platform_user_id:
   $ref: ./platform_user_id.yml
+
+
+public_inbox_identifier:
+  $ref: ./public/inbox_identifier.yml
+
+public_contact_identifier:
+  $ref: ./public/contact_identifier.yml
\ No newline at end of file
diff --git a/swagger/parameters/public/contact_identifier.yml b/swagger/parameters/public/contact_identifier.yml
new file mode 100644
index 000000000..3dd2d28c2
--- /dev/null
+++ b/swagger/parameters/public/contact_identifier.yml
@@ -0,0 +1,6 @@
+in: path
+name: contact_identifier
+schema:
+  type: string
+required: true
+description: The source id of contact obtained on contact create
diff --git a/swagger/parameters/public/inbox_identifier.yml b/swagger/parameters/public/inbox_identifier.yml
new file mode 100644
index 000000000..35e33e6c2
--- /dev/null
+++ b/swagger/parameters/public/inbox_identifier.yml
@@ -0,0 +1,6 @@
+in: path
+name: inbox_identifier
+schema:
+  type: string
+required: true
+description: The identifier obtained from API inbox channel
diff --git a/swagger/paths/index.yml b/swagger/paths/index.yml
index f4ece98a3..b358d307e 100644
--- a/swagger/paths/index.yml
+++ b/swagger/paths/index.yml
@@ -67,6 +67,55 @@ platform/api/v1/users/{id}/login:
 
 # ---------------- end of platform path -----------#
 
+# ------------  Public API routes  ------------#
+
+# Contacts
+
+public/api/v1/inboxes/{inbox_identifier}/contacts:
+  parameters:
+    - $ref: '#/parameters/public_inbox_identifier'
+  post:
+    $ref: ./public/inboxes/contacts/create.yml
+public/api/v1/inboxes/{inbox_identifier}/contacts/{contact_identifier}:
+  parameters:
+    - $ref: '#/parameters/public_inbox_identifier'
+    - $ref: '#/parameters/public_contact_identifier'
+  get:
+    $ref: './public/inboxes/contacts/show.yml'
+  patch:
+    $ref: ./public/inboxes/contacts/update.yml
+
+
+public/api/v1/inboxes/{inbox_identifier}/contacts/{contact_identifier}/conversations:
+  parameters:
+    - $ref: '#/parameters/public_inbox_identifier'
+    - $ref: '#/parameters/public_contact_identifier'
+  post:
+    $ref: ./public/inboxes/conversations/create.yml
+  get: 
+    $ref: ./public/inboxes/conversations/index.yml
+
+public/api/v1/inboxes/{inbox_identifier}/contacts/{contact_identifier}/conversations/{conversation_id}/messages:
+  parameters:
+    - $ref: '#/parameters/public_inbox_identifier'
+    - $ref: '#/parameters/public_contact_identifier'
+    - $ref: '#/parameters/conversation_id'
+  post:
+    $ref: ./public/inboxes/messages/create.yml
+  get: 
+    $ref: ./public/inboxes/messages/index.yml
+public/api/v1/inboxes/{inbox_identifier}/contacts/{contact_identifier}/conversations/{conversation_id}/messages/{message_id}:
+  parameters:
+    - $ref: '#/parameters/public_inbox_identifier'
+    - $ref: '#/parameters/public_contact_identifier'
+    - $ref: '#/parameters/conversation_id'
+    - $ref: '#/parameters/message_id'
+  patch:
+    $ref: ./public/inboxes/messages/update.yml
+
+# ---------------- end of public api routes-----------#
+
+# ------------  Application API routes  ------------#
 # AgentBots
 
 /api/v1/accounts/{account_id}/agent_bots:
diff --git a/swagger/paths/public/inboxes/contacts/create.yml b/swagger/paths/public/inboxes/contacts/create.yml
new file mode 100644
index 000000000..e504ee9e7
--- /dev/null
+++ b/swagger/paths/public/inboxes/contacts/create.yml
@@ -0,0 +1,20 @@
+tags:
+  - Contacts API
+operationId: create-a-contact
+summary: Create a contact
+description: Create a contact
+security:
+  - nil
+parameters:
+  - name: data
+    in: body
+    required: true
+    schema:
+      $ref: '#/definitions/public_contact_create_update_payload'
+responses:
+  200:
+    description: Success
+    schema:
+      $ref: '#/definitions/public_contact'
+  401:
+    description: Unauthorized
diff --git a/swagger/paths/public/inboxes/contacts/show.yml b/swagger/paths/public/inboxes/contacts/show.yml
new file mode 100644
index 000000000..a57d3e0b5
--- /dev/null
+++ b/swagger/paths/public/inboxes/contacts/show.yml
@@ -0,0 +1,16 @@
+tags:
+  - Contacts API
+operationId: get-details-of-a-contact
+summary: Get a contact
+description: Get the details of a contact
+security:
+  - nil
+responses:
+  200:
+    description: Success
+    schema:
+      $ref: '#/definitions/public_contact'
+  401:
+    description: Unauthorized
+  404:
+    description: The given contact does not exist
diff --git a/swagger/paths/public/inboxes/contacts/update.yml b/swagger/paths/public/inboxes/contacts/update.yml
new file mode 100644
index 000000000..084926134
--- /dev/null
+++ b/swagger/paths/public/inboxes/contacts/update.yml
@@ -0,0 +1,20 @@
+tags:
+  - Contacts API
+operationId: update-a-contact
+summary: Update a contact
+description: Update a contact's attributes
+security:
+  - nil
+parameters:
+  - name: data
+    in: body
+    required: true
+    schema:
+      $ref: '#/definitions/public_contact_create_update_payload'
+responses:
+  200:
+    description: Success
+    schema:
+      $ref: '#/definitions/public_contact'
+  401:
+    description: Unauthorized
diff --git a/swagger/paths/public/inboxes/conversations/create.yml b/swagger/paths/public/inboxes/conversations/create.yml
new file mode 100644
index 000000000..2654685f5
--- /dev/null
+++ b/swagger/paths/public/inboxes/conversations/create.yml
@@ -0,0 +1,14 @@
+tags:
+  - Conversations API
+operationId: create-a-conversation
+summary: Create a conversation
+description: Create a conversation
+security:
+  - nil
+responses:
+  200:
+    description: Success
+    schema:
+      $ref: '#/definitions/public_conversation'
+  401:
+    description: Unauthorized
diff --git a/swagger/paths/public/inboxes/conversations/index.yml b/swagger/paths/public/inboxes/conversations/index.yml
new file mode 100644
index 000000000..bcd598758
--- /dev/null
+++ b/swagger/paths/public/inboxes/conversations/index.yml
@@ -0,0 +1,15 @@
+tags:
+  - Conversations API
+operationId: list-all-contact-conversations
+summary: List all conversations
+description: List all conversations for the contact
+responses:
+  200:
+    description: Success
+    schema:
+      type: array
+      description: 'Array of conversations'
+      items:
+        $ref: '#/definitions/public_conversation'
+  401:
+    description: Unauthorized
diff --git a/swagger/paths/public/inboxes/messages/create.yml b/swagger/paths/public/inboxes/messages/create.yml
new file mode 100644
index 000000000..16e44eb0d
--- /dev/null
+++ b/swagger/paths/public/inboxes/messages/create.yml
@@ -0,0 +1,20 @@
+tags:
+  - Messages API
+operationId: create-a-message
+summary: Create a message
+description: Create a message
+security:
+  - nil
+parameters:
+  - name: data
+    in: body
+    required: true
+    schema:
+      $ref: '#/definitions/public_message_create_payload'
+responses:
+  200:
+    description: Success
+    schema:
+      $ref: '#/definitions/public_message'
+  401:
+    description: Unauthorized
diff --git a/swagger/paths/public/inboxes/messages/index.yml b/swagger/paths/public/inboxes/messages/index.yml
new file mode 100644
index 000000000..0c9eaeab3
--- /dev/null
+++ b/swagger/paths/public/inboxes/messages/index.yml
@@ -0,0 +1,15 @@
+tags:
+  - Messages API
+operationId: list-all-converation-messages
+summary: List all messages
+description: List all messages in the conversation
+responses:
+  200:
+    description: Success
+    schema:
+      type: array
+      description: 'Array of messages'
+      items:
+        $ref: '#/definitions/public_message'
+  401:
+    description: Unauthorized
diff --git a/swagger/paths/public/inboxes/messages/update.yml b/swagger/paths/public/inboxes/messages/update.yml
new file mode 100644
index 000000000..70ffb9d0c
--- /dev/null
+++ b/swagger/paths/public/inboxes/messages/update.yml
@@ -0,0 +1,20 @@
+tags:
+  - Messages API
+operationId: update-a-message
+summary: Update a message
+description: Update a message
+security:
+  - nil
+parameters:
+  - name: data
+    in: body
+    required: true
+    schema:
+      $ref: '#/definitions/public_message_update_payload'
+responses:
+  200:
+    description: Success
+    schema:
+      $ref: '#/definitions/public_message'
+  401:
+    description: Unauthorized
diff --git a/swagger/swagger.json b/swagger/swagger.json
index bcb76ccf8..60ab58b48 100644
--- a/swagger/swagger.json
+++ b/swagger/swagger.json
@@ -682,6 +682,283 @@
         }
       }
     },
+    "public/api/v1/inboxes/{inbox_identifier}/contacts": {
+      "parameters": [
+        {
+          "$ref": "#/parameters/public_inbox_identifier"
+        }
+      ],
+      "post": {
+        "tags": [
+          "Contacts API"
+        ],
+        "operationId": "create-a-contact",
+        "summary": "Create a contact",
+        "description": "Create a contact",
+        "security": [
+          "nil"
+        ],
+        "parameters": [
+          {
+            "name": "data",
+            "in": "body",
+            "required": true,
+            "schema": {
+              "$ref": "#/definitions/public_contact_create_update_payload"
+            }
+          }
+        ],
+        "responses": {
+          "200": {
+            "description": "Success",
+            "schema": {
+              "$ref": "#/definitions/public_contact"
+            }
+          },
+          "401": {
+            "description": "Unauthorized"
+          }
+        }
+      }
+    },
+    "public/api/v1/inboxes/{inbox_identifier}/contacts/{contact_identifier}": {
+      "parameters": [
+        {
+          "$ref": "#/parameters/public_inbox_identifier"
+        },
+        {
+          "$ref": "#/parameters/public_contact_identifier"
+        }
+      ],
+      "get": {
+        "tags": [
+          "Contacts API"
+        ],
+        "operationId": "get-details-of-a-contact",
+        "summary": "Get a contact",
+        "description": "Get the details of a contact",
+        "security": [
+          "nil"
+        ],
+        "responses": {
+          "200": {
+            "description": "Success",
+            "schema": {
+              "$ref": "#/definitions/public_contact"
+            }
+          },
+          "401": {
+            "description": "Unauthorized"
+          },
+          "404": {
+            "description": "The given contact does not exist"
+          }
+        }
+      },
+      "patch": {
+        "tags": [
+          "Contacts API"
+        ],
+        "operationId": "update-a-contact",
+        "summary": "Update a contact",
+        "description": "Update a contact's attributes",
+        "security": [
+          "nil"
+        ],
+        "parameters": [
+          {
+            "name": "data",
+            "in": "body",
+            "required": true,
+            "schema": {
+              "$ref": "#/definitions/public_contact_create_update_payload"
+            }
+          }
+        ],
+        "responses": {
+          "200": {
+            "description": "Success",
+            "schema": {
+              "$ref": "#/definitions/public_contact"
+            }
+          },
+          "401": {
+            "description": "Unauthorized"
+          }
+        }
+      }
+    },
+    "public/api/v1/inboxes/{inbox_identifier}/contacts/{contact_identifier}/conversations": {
+      "parameters": [
+        {
+          "$ref": "#/parameters/public_inbox_identifier"
+        },
+        {
+          "$ref": "#/parameters/public_contact_identifier"
+        }
+      ],
+      "post": {
+        "tags": [
+          "Conversations API"
+        ],
+        "operationId": "create-a-conversation",
+        "summary": "Create a conversation",
+        "description": "Create a conversation",
+        "security": [
+          "nil"
+        ],
+        "responses": {
+          "200": {
+            "description": "Success",
+            "schema": {
+              "$ref": "#/definitions/public_conversation"
+            }
+          },
+          "401": {
+            "description": "Unauthorized"
+          }
+        }
+      },
+      "get": {
+        "tags": [
+          "Conversations API"
+        ],
+        "operationId": "list-all-contact-conversations",
+        "summary": "List all conversations",
+        "description": "List all conversations for the contact",
+        "responses": {
+          "200": {
+            "description": "Success",
+            "schema": {
+              "type": "array",
+              "description": "Array of conversations",
+              "items": {
+                "$ref": "#/definitions/public_conversation"
+              }
+            }
+          },
+          "401": {
+            "description": "Unauthorized"
+          }
+        }
+      }
+    },
+    "public/api/v1/inboxes/{inbox_identifier}/contacts/{contact_identifier}/conversations/{conversation_id}/messages": {
+      "parameters": [
+        {
+          "$ref": "#/parameters/public_inbox_identifier"
+        },
+        {
+          "$ref": "#/parameters/public_contact_identifier"
+        },
+        {
+          "$ref": "#/parameters/conversation_id"
+        }
+      ],
+      "post": {
+        "tags": [
+          "Messages API"
+        ],
+        "operationId": "create-a-message",
+        "summary": "Create a message",
+        "description": "Create a message",
+        "security": [
+          "nil"
+        ],
+        "parameters": [
+          {
+            "name": "data",
+            "in": "body",
+            "required": true,
+            "schema": {
+              "$ref": "#/definitions/public_message_create_payload"
+            }
+          }
+        ],
+        "responses": {
+          "200": {
+            "description": "Success",
+            "schema": {
+              "$ref": "#/definitions/public_message"
+            }
+          },
+          "401": {
+            "description": "Unauthorized"
+          }
+        }
+      },
+      "get": {
+        "tags": [
+          "Messages API"
+        ],
+        "operationId": "list-all-converation-messages",
+        "summary": "List all messages",
+        "description": "List all messages in the conversation",
+        "responses": {
+          "200": {
+            "description": "Success",
+            "schema": {
+              "type": "array",
+              "description": "Array of messages",
+              "items": {
+                "$ref": "#/definitions/public_message"
+              }
+            }
+          },
+          "401": {
+            "description": "Unauthorized"
+          }
+        }
+      }
+    },
+    "public/api/v1/inboxes/{inbox_identifier}/contacts/{contact_identifier}/conversations/{conversation_id}/messages/{message_id}": {
+      "parameters": [
+        {
+          "$ref": "#/parameters/public_inbox_identifier"
+        },
+        {
+          "$ref": "#/parameters/public_contact_identifier"
+        },
+        {
+          "$ref": "#/parameters/conversation_id"
+        },
+        {
+          "$ref": "#/parameters/message_id"
+        }
+      ],
+      "patch": {
+        "tags": [
+          "Messages API"
+        ],
+        "operationId": "update-a-message",
+        "summary": "Update a message",
+        "description": "Update a message",
+        "security": [
+          "nil"
+        ],
+        "parameters": [
+          {
+            "name": "data",
+            "in": "body",
+            "required": true,
+            "schema": {
+              "$ref": "#/definitions/public_message_update_payload"
+            }
+          }
+        ],
+        "responses": {
+          "200": {
+            "description": "Success",
+            "schema": {
+              "$ref": "#/definitions/public_message"
+            }
+          },
+          "401": {
+            "description": "Unauthorized"
+          }
+        }
+      }
+    },
     "/api/v1/accounts/{account_id}/agent_bots": {
       "parameters": [
         {
@@ -2698,6 +2975,299 @@
         }
       }
     },
+    "public_contact": {
+      "type": "object",
+      "properties": {
+        "id": {
+          "type": "integer",
+          "description": "Id of the contact"
+        },
+        "source_id": {
+          "type": "string",
+          "description": "The session identifier of the contact"
+        },
+        "name": {
+          "type": "string",
+          "description": "Name of the contact"
+        },
+        "email": {
+          "type": "string",
+          "description": "Email of the contact"
+        },
+        "pubsub_token": {
+          "type": "string",
+          "description": "The token to be used to connect to chatwoot websocket"
+        }
+      }
+    },
+    "public_conversation": {
+      "type": "object",
+      "properties": {
+        "id": {
+          "type": "integer",
+          "description": "Id of the conversation"
+        },
+        "inbox_id": {
+          "type": "string",
+          "description": "The inbox id of the conversation"
+        },
+        "messages": {
+          "type": "array",
+          "description": "Messages in the conversation"
+        },
+        "contact": {
+          "type": "object",
+          "description": "The contact information associated to the conversation"
+        }
+      }
+    },
+    "public_message": {
+      "type": "object",
+      "properties": {
+        "id": {
+          "type": "string",
+          "description": "Id of the message"
+        },
+        "content": {
+          "type": "string",
+          "description": "Text content of the message"
+        },
+        "message_type": {
+          "type": "string",
+          "description": "Denotes the message type"
+        },
+        "content_type": {
+          "type": "string",
+          "description": "Content type of the message"
+        },
+        "content_attributes": {
+          "type": "string",
+          "description": "Additional content attributes of the message"
+        },
+        "created_at": {
+          "type": "string",
+          "description": "Created at time stamp of the message"
+        },
+        "conversation_id": {
+          "type": "string",
+          "description": "Conversation Id of the message"
+        },
+        "attachments": {
+          "type": "array",
+          "description": "Attachments if any"
+        },
+        "sender": {
+          "type": "object",
+          "description": "Details of the sender"
+        }
+      }
+    },
+    "account_create_update_payload": {
+      "type": "object",
+      "properties": {
+        "name": {
+          "type": "string",
+          "description": "Name of the account"
+        }
+      }
+    },
+    "agent_bot_create_update_payload": {
+      "type": "object",
+      "properties": {
+        "name": {
+          "type": "string",
+          "description": "The name of the agent bot"
+        },
+        "description": {
+          "type": "string",
+          "description": "The description about the agent bot"
+        },
+        "outgoing_url": {
+          "type": "string",
+          "description": "The webhook URL for the bot"
+        }
+      }
+    },
+    "user_create_update_payload": {
+      "type": "object",
+      "properties": {
+        "name": {
+          "type": "string",
+          "description": "Name of the user"
+        },
+        "email": {
+          "type": "string",
+          "description": "Email of the user"
+        },
+        "password": {
+          "type": "string",
+          "description": "Password must contain uppercase, lowercase letters, number and a special character"
+        }
+      }
+    },
+    "contact_create": {
+      "type": "object",
+      "properties": {
+        "inbox_id": {
+          "type": "number",
+          "required": true
+        },
+        "name": {
+          "type": "string"
+        },
+        "email": {
+          "type": "string"
+        },
+        "phone_number": {
+          "type": "string"
+        }
+      }
+    },
+    "contact_update": {
+      "type": "object",
+      "properties": {
+        "name": {
+          "type": "string"
+        },
+        "email": {
+          "type": "string"
+        },
+        "phone_number": {
+          "type": "string"
+        }
+      }
+    },
+    "conversation_message_create": {
+      "type": "object",
+      "properties": {
+        "content": {
+          "type": "string",
+          "description": "The content of the message",
+          "required": true
+        },
+        "message_type": {
+          "type": "string",
+          "enum": [
+            "outgoing",
+            "incoming"
+          ]
+        },
+        "private": {
+          "type": "boolean",
+          "description": "Flag to identify if it is a private note"
+        },
+        "content_type": {
+          "type": "string",
+          "enum": [
+            "input_email",
+            "cards",
+            "input_select",
+            "form",
+            "article"
+          ],
+          "example": "cards",
+          "description": "if you want to create custom message types"
+        },
+        "content_attributes": {
+          "type": "object",
+          "description": "attributes based on your content type"
+        }
+      }
+    },
+    "team_create_update_payload": {
+      "type": "object",
+      "properties": {
+        "name": {
+          "type": "string",
+          "description": "The name of the team"
+        },
+        "description": {
+          "type": "string",
+          "description": "The description of the team"
+        },
+        "allow_auto_assign": {
+          "type": "boolean",
+          "description": "If this setting is turned on, the system would automatically assign the conversation to an agent in the team while assigning the conversation to a team"
+        }
+      }
+    },
+    "integrations_hook_create_payload": {
+      "type": "object",
+      "properties": {
+        "app_id": {
+          "type": "string",
+          "description": "The ID of app for which integration hook is being created"
+        },
+        "inbox_id": {
+          "type": "string",
+          "description": "The inbox ID, if the hook is an inbox hook"
+        },
+        "settings": {
+          "type": "object",
+          "description": "The settings required by the integration"
+        }
+      }
+    },
+    "integrations_hook_update_payload": {
+      "type": "object",
+      "properties": {
+        "settings": {
+          "type": "object",
+          "description": "The settings required by the integration"
+        }
+      }
+    },
+    "public_contact_create_update_payload": {
+      "type": "object",
+      "properties": {
+        "identifier": {
+          "type": "string",
+          "description": "External identifier of the contact"
+        },
+        "identifier_hash": {
+          "type": "string",
+          "description": "Identifier hash prepared for HMAC authentication"
+        },
+        "email": {
+          "type": "string",
+          "description": "Email of the contact"
+        },
+        "name": {
+          "type": "string",
+          "description": "Name of the contact"
+        },
+        "avatar_url": {
+          "type": "string",
+          "description": "The url to a jpeg, png file for the user avatar"
+        },
+        "custom_attributes": {
+          "type": "object",
+          "description": "Custom attributes of the customer"
+        }
+      }
+    },
+    "public_message_create_payload": {
+      "type": "object",
+      "properties": {
+        "content": {
+          "type": "string",
+          "description": "Content for the message"
+        },
+        "echo_id": {
+          "type": "string",
+          "description": "Temporary identifier which will be passed back via websockets"
+        }
+      }
+    },
+    "public_message_update_payload": {
+      "type": "object",
+      "properties": {
+        "submitted_values": {
+          "type": "object",
+          "description": "Replies to the Bot Message Types"
+        }
+      }
+    },
     "extended_contact": {
       "allOf": [
         {
@@ -2974,153 +3544,6 @@
           }
         }
       ]
-    },
-    "account_create_update_payload": {
-      "type": "object",
-      "properties": {
-        "name": {
-          "type": "string",
-          "description": "Name of the account"
-        }
-      }
-    },
-    "agent_bot_create_update_payload": {
-      "type": "object",
-      "properties": {
-        "name": {
-          "type": "string",
-          "description": "The name of the agent bot"
-        },
-        "description": {
-          "type": "string",
-          "description": "The description about the agent bot"
-        },
-        "outgoing_url": {
-          "type": "string",
-          "description": "The webhook URL for the bot"
-        }
-      }
-    },
-    "user_create_update_payload": {
-      "type": "object",
-      "properties": {
-        "name": {
-          "type": "string",
-          "description": "Name of the account"
-        }
-      }
-    },
-    "contact_create": {
-      "type": "object",
-      "properties": {
-        "inbox_id": {
-          "type": "number",
-          "required": true
-        },
-        "name": {
-          "type": "string"
-        },
-        "email": {
-          "type": "string"
-        },
-        "phone_number": {
-          "type": "string"
-        }
-      }
-    },
-    "contact_update": {
-      "type": "object",
-      "properties": {
-        "name": {
-          "type": "string"
-        },
-        "email": {
-          "type": "string"
-        },
-        "phone_number": {
-          "type": "string"
-        }
-      }
-    },
-    "conversation_message_create": {
-      "type": "object",
-      "properties": {
-        "content": {
-          "type": "string",
-          "description": "The content of the message",
-          "required": true
-        },
-        "message_type": {
-          "type": "string",
-          "enum": [
-            "outgoing",
-            "incoming"
-          ]
-        },
-        "private": {
-          "type": "boolean",
-          "description": "Flag to identify if it is a private note"
-        },
-        "content_type": {
-          "type": "string",
-          "enum": [
-            "input_email",
-            "cards",
-            "input_select",
-            "form",
-            "article"
-          ],
-          "example": "cards",
-          "description": "if you want to create custom message types"
-        },
-        "content_attributes": {
-          "type": "object",
-          "description": "attributes based on your content type"
-        }
-      }
-    },
-    "team_create_update_payload": {
-      "type": "object",
-      "properties": {
-        "name": {
-          "type": "string",
-          "description": "The name of the team"
-        },
-        "description": {
-          "type": "string",
-          "description": "The description of the team"
-        },
-        "allow_auto_assign": {
-          "type": "boolean",
-          "description": "If this setting is turned on, the system would automatically assign the conversation to an agent in the team while assigning the conversation to a team"
-        }
-      }
-    },
-    "integrations_hook_create_payload": {
-      "type": "object",
-      "properties": {
-        "app_id": {
-          "type": "string",
-          "description": "The ID of app for which integration hook is being created"
-        },
-        "inbox_id": {
-          "type": "string",
-          "description": "The inbox ID, if the hook is an inbox hook"
-        },
-        "settings": {
-          "type": "object",
-          "description": "The settings required by the integration"
-        }
-      }
-    },
-    "integrations_hook_update_payload": {
-      "type": "object",
-      "properties": {
-        "settings": {
-          "type": "object",
-          "description": "The settings required by the integration"
-        }
-      }
     }
   },
   "parameters": {
@@ -3219,6 +3642,24 @@
       },
       "required": true,
       "description": "The numeric ID of the user on the platform"
+    },
+    "public_inbox_identifier": {
+      "in": "path",
+      "name": "inbox_identifier",
+      "schema": {
+        "type": "string"
+      },
+      "required": true,
+      "description": "The identifier obtained from API inbox channel"
+    },
+    "public_contact_identifier": {
+      "in": "path",
+      "name": "contact_identifier",
+      "schema": {
+        "type": "string"
+      },
+      "required": true,
+      "description": "The source id of contact obtained on contact create"
     }
   },
   "x-tagGroups": [
@@ -3245,6 +3686,14 @@
         "Profile",
         "Teams"
       ]
+    },
+    {
+      "name": "Public",
+      "tags": [
+        "Contacts API",
+        "Conversations API",
+        "Messages API"
+      ]
     }
   ]
 }
\ No newline at end of file