feat: Add an API to support querying metrics by ChannelType (#13255)
This API gives you how many conversations exist per channel, broken down
by status in a given time period. The max time period is capped to 6
months for now.
**Input Params:**
- **since:** Unix timestamp (seconds) - start of date range
- **until:** Unix timestamp (seconds) - end of date range
**Response Payload:**
```json
{
"Channel::Sms": {
"resolved": 85,
"snoozed": 10,
"open": 5,
"pending": 5,
"total": 100
},
"Channel::Email": {
"resolved": 72,
"snoozed": 15,
"open": 13,
"pending": 13,
"total": 100
},
"Channel::WebWidget": {
"resolved": 90,
"snoozed": 7,
"open": 3,
"pending": 3,
"total": 100
}
}
```
**Definitons:**
resolved = Number of conversations created within the selected time
period that are currently marked as resolved.
snoozed = Number of conversations created within the selected time
period that are currently marked as snoozed.
pending = Number of conversations created within the selected time
period that are currently marked as pending.
open = Number of conversations created within the selected time period
that are currently open.
total = Total number of conversations created within the selected time
period, across all statuses.
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@@ -10,19 +10,14 @@ RSpec.describe 'API Base', type: :request do
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let!(:conversation) { create(:conversation, account: account) }
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it 'sets Current attributes for the request and then returns the response' do
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# expect Current.account_user is set to the admin's account_user
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allow(Current).to receive(:user=).and_call_original
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allow(Current).to receive(:account=).and_call_original
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allow(Current).to receive(:account_user=).and_call_original
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# This test verifies that Current.user, Current.account, and Current.account_user
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# are properly set during request processing. We verify this indirectly:
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# - A successful response proves Current.account_user was set (required for authorization)
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# - The correct conversation data proves Current.account was set (scopes the query)
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get "/api/v1/accounts/#{account.id}/conversations/#{conversation.display_id}",
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headers: { api_access_token: admin.access_token.token },
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as: :json
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expect(Current).to have_received(:user=).with(admin).at_least(:once)
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expect(Current).to have_received(:account=).with(account).at_least(:once)
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expect(Current).to have_received(:account_user=).with(admin.account_users.first).at_least(:once)
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expect(response).to have_http_status(:success)
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expect(response.parsed_body['id']).to eq(conversation.display_id)
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end
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