diff --git a/app/controllers/api/v1/accounts/conversations_controller.rb b/app/controllers/api/v1/accounts/conversations_controller.rb
index b3151c8fa..7c21844f5 100644
--- a/app/controllers/api/v1/accounts/conversations_controller.rb
+++ b/app/controllers/api/v1/accounts/conversations_controller.rb
@@ -70,6 +70,7 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
 
   def transcript
     render json: { error: 'email param missing' }, status: :unprocessable_entity and return if params[:email].blank?
+    return render_payment_required('Email transcript is not available on your plan') unless @conversation.account.email_transcript_enabled?
     return head :too_many_requests unless @conversation.account.within_email_rate_limit?
 
     ConversationReplyMailer.with(account: @conversation.account).conversation_transcript(@conversation, params[:email])&.deliver_later
diff --git a/app/controllers/api/v1/widget/conversations_controller.rb b/app/controllers/api/v1/widget/conversations_controller.rb
index 96c15fde2..00e718614 100644
--- a/app/controllers/api/v1/widget/conversations_controller.rb
+++ b/app/controllers/api/v1/widget/conversations_controller.rb
@@ -35,7 +35,9 @@ class Api::V1::Widget::ConversationsController < Api::V1::Widget::BaseController
   end
 
   def transcript
-    return head :too_many_requests unless conversation.present? && conversation.account.within_email_rate_limit?
+    return head :too_many_requests if conversation.blank?
+    return head :payment_required unless conversation.account.email_transcript_enabled?
+    return head :too_many_requests unless conversation.account.within_email_rate_limit?
 
     send_transcript_email
     head :ok
diff --git a/app/models/concerns/account_email_rate_limitable.rb b/app/models/concerns/account_email_rate_limitable.rb
index e967408fc..806906fe0 100644
--- a/app/models/concerns/account_email_rate_limitable.rb
+++ b/app/models/concerns/account_email_rate_limitable.rb
@@ -12,6 +12,10 @@ module AccountEmailRateLimitable
     Redis::Alfred.get(email_count_cache_key).to_i
   end
 
+  def email_transcript_enabled?
+    true
+  end
+
   def within_email_rate_limit?
     return true if emails_sent_today < email_rate_limit
 
diff --git a/app/services/action_service.rb b/app/services/action_service.rb
index b4900aad8..f6972cd35 100644
--- a/app/services/action_service.rb
+++ b/app/services/action_service.rb
@@ -75,6 +75,8 @@ class ActionService
   end
 
   def send_email_transcript(emails)
+    return unless @account.email_transcript_enabled?
+
     emails = emails[0].gsub(/\s+/, '').split(',')
 
     emails.each do |email|
diff --git a/enterprise/app/models/enterprise/account/plan_usage_and_limits.rb b/enterprise/app/models/enterprise/account/plan_usage_and_limits.rb
index ee0803469..705097030 100644
--- a/enterprise/app/models/enterprise/account/plan_usage_and_limits.rb
+++ b/enterprise/app/models/enterprise/account/plan_usage_and_limits.rb
@@ -32,6 +32,13 @@ module Enterprise::Account::PlanUsageAndLimits # rubocop:disable Metrics/ModuleL
     save
   end
 
+  def email_transcript_enabled?
+    default_plan = InstallationConfig.find_by(name: 'CHATWOOT_CLOUD_PLANS')&.value&.first
+    return true if default_plan.blank?
+
+    plan_name.present? && plan_name != default_plan['name']
+  end
+
   def email_rate_limit
     account_limit || plan_email_limit || global_limit || default_limit
   end