type: array
description: Agent summary report containing conversation statistics grouped by agent.
items:
  type: object
  properties:
    id:
      type: number
      description: The agent (user) ID
    conversations_count:
      type: number
      description: Number of conversations assigned to the agent during the date range
    resolved_conversations_count:
      type: number
      description: Number of conversations resolved by the agent during the date range
    avg_resolution_time:
      type:
        - number
        - 'null'
      description: Average time (in seconds) to resolve conversations. Null if no data available.
    avg_first_response_time:
      type:
        - number
        - 'null'
      description: Average time (in seconds) for the first response. Null if no data available.
    avg_reply_time:
      type:
        - number
        - 'null'
      description: Average time (in seconds) between replies. Null if no data available.
example:
  - id: 1
    conversations_count: 150
    resolved_conversations_count: 120
    avg_resolution_time: 3600
    avg_first_response_time: 300
    avg_reply_time: 600
  - id: 2
    conversations_count: 75
    resolved_conversations_count: 60
    avg_resolution_time: 1800
    avg_first_response_time: 180
    avg_reply_time: 420
