{
  "REPORT": {
    "HEADER": "Reports",
    "LOADING_CHART": "Loading chart data...",
    "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
    "METRICS": [
      { "NAME": "Conversations", "KEY": "conversations_count", "DESC": "( Total )" },
      { "NAME": "Incoming Messages", "KEY": "incoming_messages_count", "DESC": "( Total )" },
      { "NAME": "Outgoing Messages", "KEY": "outgoing_messages_count", "DESC": "( Total )" },
      { "NAME": "First response time", "KEY": "avg_first_response_time", "DESC": "( Avg )" },
      { "NAME": "Resolution Time", "KEY": "avg_resolution_time", "DESC": "( Avg )" },
      { "NAME": "Resolution Count", "KEY": "resolutions_count", "DESC": "( Total )" }
    ],
    "DATE_RANGE": [
      { "id": 0, "name": "Last 7 days" },
      { "id": 1, "name": "Last 30 days" }
    ]
  }
}
